Desktop Support Analyst Salary in San Diego, CA

San Diego State University Research FoundationIS Operating Systems Analyst IIUS-CA-San DiegoJob ID: 2024-16943Type: Full-Time Central Staff# of Openings: 1Category: Information TechnologySDSU Research FoundationOverviewThis position is open until filled with an initial application review to take place after April 16, 2024. The starting pay range for this position is $26.99 - $46.49 per hour depending upon qualifications and internal equities and is non-negotiable. This position works a hybrid, in-office/remote schedule and the incumbent must live a commutable distance from SDSU. SDSU Research Foundation is a dynamic and forward-thinking organization committed to driving innovation and making a positive impact. We are currently seeking a Systems Administrator II to join our team! If you are passionate about leveraging your skills to contribute to meaningful projects and collaborate with stakeholders, we want to hear from you. WHO WE AREEstablished in 1943, the mission of the SDSU Research Foundation (SDSURF) is to focus on realizing the research objectives of San Diego State University, and to be the backbone for faculty and staff to find, attract, win, and administer their research and sponsored programs. SDSU is one of the top public research universities in the nation, furthering discoveries, interventions, and solutions that improve communities and change the world. The SDSURF provides the full life cycle of grants services to faculty and staff to realize these discoveries, interventions, and solutions that make a difference. WHAT OUR DEPARTMENT DOESThe Information Systems team serves the evolving information services and technology needs of SDSURF. The team is responsible for the operation, maintenance, security, and ongoing development of SDSURF enterprise systems and providing administrative desktop services for central staff personnel. We are service oriented and collaborate with colleagues across the organization to develop and implement innovative user-focused IT solutions that are vital for informed decision making and improved services for researchers and employees.ResponsibilitiesYOUR ROLE IN CREATING THE FOUNDATION’S PRESENT AND FUTUREUnder the general direction of the IT Operations Manager, this position is responsible for the deployment, administration, and management of complex server architecture comprised of Linux and Windows servers in virtual and cloud environments. This includes planning, researching, deploying and maintaining Foundation servers and cloud resources, managing back-up and recovery, designing and documenting systems, managing systems automation, and ensuring the uptime and availability of assigned systems and services. Duties also include systems change management, working with the IT Service Desk as an escalation point, and mentoring junior members of the Operations team. THE WORK YOU WILL DO AND MANAGEWith a passion to innovate and a drive for enterprise level technology solutions, while displaying personal accountability for results and an uncompromising dedication to quality, the Systems Administrator responsibilities include: Deployment, administration, maintenance, and complete systems lifecycle of all Research Foundation servers and infrastructure. Manage Cloud Services including monitoring, incident resolution, problem management, configuration and change management, systems administration, security management and monitoringManaging system resources including performance monitoring, troubleshooting, and capacity planning, ensuring serviceability and planning for recoveryResponsible for upkeep, configuration and reliable operation network and server systems. Plans system transitions, builds servers, ensures systems and builds are documented, hardens OS, incorporates security patching, and assists in installing and testing applications. Seeks to ensure that uptime, performance, resources, and security of computers meet the needs of users without exceeding budget. Manage and tune system resources including performance monitoring, troubleshooting, capacity planning, logging and retention, database infrastructure, and ensuring serviceability of servers and related equipment Plan, implement, manage, and support complete systems backup lifecycle Responsible for creation and management of all build documentation, ensuring currency and accuracy Responsible for development, implementation, and documentation of repeatable systems procedures and automation. Responsible for complete IT systems automation implementation and lifecycle Day-to-day monitoring and administering of Active Directory components, including Azure AD, Intune/MEM, and Defender ATP and related review, auditing, and object management Deployment, Management and Maintenance of centralized and local Linux Authentication Collaborate with other SDSU technical staff to facilitate seamless systems integration and alignment Work cross functionally with other teams to drive initiativesDay-to-day administration and development of disaster recovery plans for data security, reliability, and redundancy Perform proactive server vulnerability scanning and hardening, including prevention, detection, and resolution in coordination with other IS personnel Administration of, and accountability for, server patch management Implement security policies and procedures across all SDSURF systems and applications System Log Centralization, Management, and Monitoring This position requires the ability to work flexible hours, including nights and weekends, and occasional holidays for required maintenance and testing.QualificationsTHE SKILLS WE NEEDExperience in Linux and Windows System AdministrationExperience managing web and application Servers: IIS, Apache, Tomcat, NginX, or similar Experience working with networks and networking concepts including VLANs, Routers, and Firewalls Experience with administration of AWS environment including EC2, RDS, and S3 Experience with systems orchestration and configuration management tools (Ansible, Chef, Puppet – Ansible Preferred) Knowledge of Familiarity with ADFS/Azure ADAbility to plan for infrastructure and operational changes such as server or storage infrastructure upgrades Demonstrated ability to cultivate working relationships at all levels of the organization and with its customers High level of attention to detail with sharp troubleshooting skills, problem resolution, decision making, and negotiation skills. Ability to learn quickly and multi-task in a fast paced, challenging environment. Ability to review existing configurations and operations procedures and make recommendations to improve system performance and operational efficiency including automation, where possible. Understanding of change management concepts Ability to communicate verbally and clearly in written communication to deliver messages to both technical and non-technical audiences Ability to provide a high level of attention to detail with sharp troubleshooting skills. Must possess a sense of personal accountability for results and an uncompromising dedication to quality. Well organized, ability to meet deadlines, detail oriented; possess good judgment and common sense. Flexibility and ability to adapt to changing priorities and moving deadlines Ability to think critically, logically, and reflectively and be comfortable with ambiguity Demonstrate a high level of cross-cultural sensitivity Ability to demonstrate strong customer focus, and understand and respect the value of the IT team. Required Experience and EducationBachelor’s degree, preferably in computer science, mathematics, Information Technology or related technical field or equivalent technical training and/or experience. 2 years of progressively responsible experience in Linux and/or Windows server and desktop environments, including Windows Server, Active Directory, AD GPO, Terminal Services, IIS, Server Firewalls, SQL Server and Application Administration. Preferred Qualifications and Special SkillsExperience with System Automation and/or Orchestration (Ansible/Puppet/Chef or similar)Experience working with Amazon AWS, Microsoft Azure, or other cloud solutionsExperience with Azure Active Directory (AAD)Scripting experience - PowerShell, Bash, PythonExperience with patch management and endpoint security softwareDatabases: MySQL and SQL ServerExperience with Google Apps for Business and/or Microsoft Office 365Experience implementing and managing virtualization technologies in a production environment, VMWare, Hyper-V or similar Specialized relevant industry certifications such as Azure, AWS, Security+, ITIL Practitioner/Intermediate, CCNA, RHCSA, Project+, CAPM, or similar a plus WHAT YOU WILL RECEIVEComprehensive medical, dental, and vision plansLife and disability insurance plansEmployer contributed 403b retirement planGenerous vacationand sick leave accruals14 paid holidaysand 1 annual personal holidayHybrid in-office/telework arrangements.Employee Assistance Program (EAP)Access to campus amenities, including Love Library, Aztec Lanes bowling alley, SDSU transit center, and a variety of coffee shops and eateries.Discounted Aztec Recreation Center gym membership and SDSU events.Wellness workshops HOW TO APPLY AND TIPS FOR MAKING IT THROUGH OUR HIRING PROCESSIf you are a seasoned IT professional and are looking for an opportunity to make a significant impact, we would love to hear from you! Please apply through the SDSURF Career Page. Make sure your application is complete. Including a resume and cover letter is recommended. WHAT OUR HIRING PROCESS IS LIKEWe work as fast as we can to make hiring decisions. However, it may take several weeks for all the parties involved to review your application. We keep in touch each step of the way and inform you of the status of your application. ADDITIONAL APPLICANT INFORMATIONCandidate must reside in California or live in a commutable distance from SDSU at time of hire.Job offer is contingent upon satisfactory clearance based on Background Check results (including a criminal record check).San Diego State University Research Foundation is an EEO/AA/Disability/Vets/Title IX EmployerPI239019742

IS Operating Systems Analyst IIReq No: 2024-16943Category: Information TechnologyType: Full-Time Central StaffSalary: $26.99 - $46.49/hrClose Date: OverviewThis position is open until filled with an initial application review to take place after April 16, 2024. The starting pay range for this position is $26.99 - $46.49 per hour depending upon qualifications and internal equities and is non-negotiable. This position works a hybrid, in-office/remote schedule and the incumbent must live a commutable distance from SDSU. SDSU Research Foundation is a dynamic and forward-thinking organization committed to driving innovation and making a positive impact. We are currently seeking a Systems Administrator II to join our team! If you are passionate about leveraging your skills to contribute to meaningful projects and collaborate with stakeholders, we want to hear from you. WHO WE AREEstablished in 1943, the mission of the SDSU Research Foundation (SDSURF) is to focus on realizing the research objectives of San Diego State University, and to be the backbone for faculty and staff to find, attract, win, and administer their research and sponsored programs. SDSU is one of the top public research universities in the nation, furthering discoveries, interventions, and solutions that improve communities and change the world. The SDSURF provides the full life cycle of grants services to faculty and staff to realize these discoveries, interventions, and solutions that make a difference.WHAT OUR DEPARTMENT DOESThe Information Systems team serves the evolving information services and technology needs of SDSURF. The team is responsible for the operation, maintenance, security, and ongoing development of SDSURF enterprise systems and providing administrative desktop services for central staff personnel. We are service oriented and collaborate with colleagues across the organization to develop and implement innovative user-focused IT solutions that are vital for informed decision making and improved services for researchers and employees. ResponsibilitiesYOUR ROLE IN CREATING THE FOUNDATION’S PRESENT AND FUTUREUnder the general direction of the IT Operations Manager, this position is responsible for the deployment, administration, and management of complex server architecture comprised of Linux and Windows servers in virtual and cloud environments. This includes planning, researching, deploying and maintaining Foundation servers and cloud resources, managing back-up and recovery, designing and documenting systems, managing systems automation, and ensuring the uptime and availability of assigned systems and services. Duties also include systems change management, working with the IT Service Desk as an escalation point, and mentoring junior members of the Operations team. THE WORK YOU WILL DO AND MANAGEWith a passion to innovate and a drive for enterprise level technology solutions, while displaying personal accountability for results and an uncompromising dedication to quality, the Systems Administrator responsibilities include: Deployment, administration, maintenance, and complete systems lifecycle of all Research Foundation servers and infrastructure. Manage Cloud Services including monitoring, incident resolution, problem management, configuration and change management, systems administration, security management and monitoringManaging system resources including performance monitoring, troubleshooting, and capacity planning, ensuring serviceability and planning for recoveryResponsible for upkeep, configuration and reliable operation network and server systems. Plans system transitions, builds servers, ensures systems and builds are documented, hardens OS, incorporates security patching, and assists in installing and testing applications. Seeks to ensure that uptime, performance, resources, and security of computers meet the needs of users without exceeding budget. Manage and tune system resources including performance monitoring, troubleshooting, capacity planning, logging and retention, database infrastructure, and ensuring serviceability of servers and related equipment Plan, implement, manage, and support complete systems backup lifecycle Responsible for creation and management of all build documentation, ensuring currency and accuracy Responsible for development, implementation, and documentation of repeatable systems procedures and automation. Responsible for complete IT systems automation implementation and lifecycle Day-to-day monitoring and administering of Active Directory components, including Azure AD, Intune/MEM, and Defender ATP and related review, auditing, and object management Deployment, Management and Maintenance of centralized and local Linux Authentication Collaborate with other SDSU technical staff to facilitate seamless systems integration and alignment Work cross functionally with other teams to drive initiativesDay-to-day administration and development of disaster recovery plans for data security, reliability, and redundancy Perform proactive server vulnerability scanning and hardening, including prevention, detection, and resolution in coordination with other IS personnel Administration of, and accountability for, server patch management Implement security policies and procedures across all SDSURF systems and applications System Log Centralization, Management, and Monitoring This position requires the ability to work flexible hours, including nights and weekends, and occasional holidays for required maintenance and testing. QualificationsTHE SKILLS WE NEEDExperience in Linux and Windows System AdministrationExperience managing web and application Servers: IIS, Apache, Tomcat, NginX, or similar Experience working with networks and networking concepts including VLANs, Routers, and Firewalls Experience with administration of AWS environment including EC2, RDS, and S3 Experience with systems orchestration and configuration management tools (Ansible, Chef, Puppet – Ansible Preferred) Knowledge of Familiarity with ADFS/Azure ADAbility to plan for infrastructure and operational changes such as server or storage infrastructure upgrades Demonstrated ability to cultivate working relationships at all levels of the organization and with its customers High level of attention to detail with sharp troubleshooting skills, problem resolution, decision making, and negotiation skills. Ability to learn quickly and multi-task in a fast paced, challenging environment. Ability to review existing configurations and operations procedures and make recommendations to improve system performance and operational efficiency including automation, where possible. Understanding of change management concepts Ability to communicate verbally and clearly in written communication to deliver messages to both technical and non-technical audiences Ability to provide a high level of attention to detail with sharp troubleshooting skills. Must possess a sense of personal accountability for results and an uncompromising dedication to quality. Well organized, ability to meet deadlines, detail oriented; possess good judgment and common sense. Flexibility and ability to adapt to changing priorities and moving deadlines Ability to think critically, logically, and reflectively and be comfortable with ambiguity Demonstrate a high level of cross-cultural sensitivity Ability to demonstrate strong customer focus, and understand and respect the value of the IT team. Required Experience and EducationBachelor’s degree, preferably in computer science, mathematics, Information Technology or related technical field or equivalent technical training and/or experience. 2 years of progressively responsible experience in Linux and/or Windows server and desktop environments, including Windows Server, Active Directory, AD GPO, Terminal Services, IIS, Server Firewalls, SQL Server and Application Administration. Preferred Qualifications and Special SkillsExperience with System Automation and/or Orchestration (Ansible/Puppet/Chef or similar)Experience working with Amazon AWS, Microsoft Azure, or other cloud solutionsExperience with Azure Active Directory (AAD)Scripting experience - PowerShell, Bash, PythonExperience with patch management and endpoint security softwareDatabases: MySQL and SQL ServerExperience with Google Apps for Business and/or Microsoft Office 365Experience implementing and managing virtualization technologies in a production environment, VMWare, Hyper-V or similar Specialized relevant industry certifications such as Azure, AWS, Security+, ITIL Practitioner/Intermediate, CCNA, RHCSA, Project+, CAPM, or similar a plusWHAT YOU WILL RECEIVEComprehensive medical, dental, and vision plansLife and disability insurance plansEmployer contributed 403b retirement planGenerous vacationand sick leave accruals14 paid holidaysand 1 annual personal holidayHybrid in-office/telework arrangements.Employee Assistance Program (EAP)Access to campus amenities, including Love Library, Aztec Lanes bowling alley, SDSU transit center, and a variety of coffee shops and eateries.Discounted Aztec Recreation Center gym membership and SDSU events.Wellness workshopsHOW TO APPLY AND TIPS FOR MAKING IT THROUGH OUR HIRING PROCESSIf you are a seasoned IT professional and are looking for an opportunity to make a significant impact, we would love to hear from you! Please apply through the SDSURF Career Page. Make sure your application is complete. Including a resume and cover letter is recommended. WHAT OUR HIRING PROCESS IS LIKEWe work as fast as we can to make hiring decisions. However, it may take several weeks for all the parties involved to review your application. We keep in touch each step of the way and inform you of the status of your application.ADDITIONAL APPLICANT INFORMATIONCandidate must reside in California or live in a commutable distance from SDSU at time of hire.Job offer is contingent upon satisfactory clearance based on Background Check results (including a criminal record check).San Diego State University Research Foundation is an EEO/AA/Disability/Vets/Title IX Employer To apply, visit https://careers-sdsurf.icims.com/jobs/16943/is-operating-systems-analyst-ii/job?in_iframe=1Copyright ©2022 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-56d9b17c8969464187633e81a7df2313

Academic Personnel Support Specialist (Administrative Analyst Specialist Non-Exempt)Job No: 537762Work Type: Locations: San DiegoCategories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location) Position SummaryThe Academic Personnel Support Specialist in Faculty Advancement and Student Success administers critical faculty hiring and advancement processes, including recruitment, leaves (including sabbaticals and difference in pay), retirements (including FERP), resignations, and FERP in compliance with federal equal opportunity and immigration hiring regulations, CFA contract, and university policy. This is in coordination with the Provost's Office, the Center for Human Resources, and the Center for the Prevention of Harassment and Discrimination.The position will provide administrative support for the AVP FASS and faculty development programs including New Faculty Orientation and programming by the Center for Teaching and Learning. The Academic Personnel Support Specialist receives, interprets, and responds to sensitive / privileged information pertaining to academic personnel in consultation with the Academic Personnel Process Lead, the Associate Vice President for Faculty Advancement and Student Success, and other campus officers as appropriate.This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.The individual hired into this role will work on campus at SDSU in San Diego. Department SummaryFaculty Advancement and Student Success (FASS) fosters inclusive academic excellence through support for faculty careers, professional development, community engagement, and student academic support and enrichment. This includes Interdisciplinary Studies in three departments: major, Undergraduate Studies, and the Weber Honors College.For more information regarding Faculty Advancement and Student Success, click here. Education and ExperienceEntry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Key Qualifications Demonstrated ability to work directly with faculty on confidential, sensitive, and complex employment-related matters. Understanding or ability to learn faculty-related processes including appointment, periodic evaluation, performance review, leaves, and grievances. Ability to work independently on complex problems and work assignments. Capable of leading teams and implementation efforts for assigned projects. Experience working with collective bargaining agreements and cooperative working relationships with union representatives is preferred. Bachelor's Degree is preferred. Compensation and BenefitsStarting salary upon appointment is not expected to exceed $4,965 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.CSU Classification Salary Range: $3,694 - $7,131 per month. Diversity and Community at SDSUAt SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.Principles of CommunityAt San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental InformationInitial review of the required application materials, including cover letters and resumes, will begin on April 19, 2024. To receive full consideration, apply by April 18, 2024. The position will remain open until filled.The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.SDSU is a smoke-free campus. For more information, please click here.SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at: [email protected]: Apr 05, 2024 (9:00 AM) Applications Close: Open until filledTo apply, visit https://careers.sdsu.edu/en-us/job/537762/academic-personnel-support-specialist-administrative-analyst-specialist-nonexemptCopyright ©2022 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-388c8eacf8d5f2499e3ce62dbe87f518

Job Title: Desktop Analyst Job Type: Direct Hire; Full-time; 100% onsite Job Location: San Diego, CA 92130 Salary Range: $65,000 - $78,000The Desktop Analyst delivers primary 3rd level support to the user community. Analysts are responsible for the day-to-day desktop systems deployment, maintenance, and support. In addition, Analysts will handle assigned project work, research, moves, and replacement equipment requests. This position works closely with the Helpdesk and other Information Technology groups to ensure timely and reliable service.Responsibilities:Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software.Troubleshoot client-side network connectivity issues both hardware (NIC/cabling) and software (application connectivity to servers/Internet).Configure and troubleshoot both HP network class and local printers.Perform interoffice computer equipment moves and new employee setups.Troubleshoot remote access issues both software and hardware.Setup and troubleshoot various Smartphone devices.Research and resolve software/hardware errors through OEM, vendors, and technical literature while routing other issues to appropriate staff when applicable.Monitor desktop queue and respond promptly to tickets keeping the user informed of status and resolutions while maintaining the firm's service level agreement.Clearly document each case in call management software, annotate all updates, and properly document a final resolution.Perform audio-visual setups including video conferencing, LCD projectors, laptops, and live webcast configurations.Maintain and document inventory and supply needs including monitors, keyboards, mice, and other peripherals.Coordinate with Operation group on all equipment moves, relocations, and setups.Assume additional responsibilities as requested.This role requires regular (100%) in-office presence. Qualifications:Bachelor's degree preferred.3+ years of desktop experience in a professional services environment.Excellent computer skills, including proficiency in using Windows 10, Active Directory, Office 2016, Outlook 2016, iManage DeskSite, System Center Endpoint Protection, Citrix, VPN. Hardware includes HP desktops, Lenovo laptops, Smartphones, HP printers, and scanners.Ability to quickly get up to speed and master new applications and software is critical.Exceptional hardware and software problem-solving and analytical abilities.Demonstrated proficiency with rollouts, migrations, and upgrades are required.Outstanding sense of customer service.Enthusiastic, proactive, and positive attitude.Must be self-motivated to produce quality work.High level of integrity and honesty.Flexibility to work overtime when necessary. Working Schedule:Monday - Friday9am - 5 pm Occasional travel to the Los Angeles office when needed All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. The Deskside Analyst role is an exciting opportunity to be a part of a Global Support Team supporting a local TV station in San Diego. The role is 1st/2nd line deskside support break/fix and will demands a high level of customer service to ensure that customer satisfaction targets are both maintained and exceeded. This is a technical role requiring expert knowledge of the core Microsoft O365 products and experience in laptop/desktop/Mac and Mobile. This position would suit self-starters excited about technology and able to find answers to resolve complex technical issues. This role reports into the Service Delivery Manager, while operating as the single corporate representative supporting the site, the successful candidate will have local colleagues supporting other elements of the broadcast technologies within the locale.If you're the "go-to" type of technical support lead that everyone looks up to and you can resolve issues with a great customer-service focus, we would love to hear from you! Responsibilities ????Break/Fix support of IT issuesConfigure, install, monitor, and maintain client desktop software and hardware; support mobile workforceProvide on-the-spot training to end users on all system related needsDeliver exceptional customer serviceUnderstand Team targets and deliver to them Identify process improvement opportunities and feedback to the management team Collaborate where required on service improvement plans and operational projectsRequirementsExperience with common technologies including Windows, OSX, Office 365, AD, mobile, etc.Relevant IT support experience Service Now or Ticketing Software experienceRelevant experience of performing and managing to clearly defined SLA targets Preferred qualificationsSomeone who genuinely puts their customer first A team player who acts in the interest of all A passionate and motivated individualAwareness of ITIL fundamentals An excellent communicator, able to confidently communicate in person with customers Someone who can balance the requirements of a high demand/high criticality environmentAdditional DetailsThe base range for this contract position is $22 - $32/per hour, depending on experience.Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.BenefitsMedical coverage and Health Savings Account (HSA) through AnthemDental/Vision/Various Ancillary coverages through Unum401(k) retirement savings planCompany-paid Employee Assistance Program (EAP)Discount programs through ADP WorkforceNowAbout UsSTAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!