Customer Experience Manager Salary in Salem, NH

This position is responsible for guaranteeing that the security needs of stakeholders, vital for safeguarding the organization's objectives and operational workflows, are sufficiently addressed across all dimensions of enterprise architecture. This includes reference models, segment and solution architectures, as well as the resulting systems that support these objectives and workflows.Responsibilities:Lead a team to successfully complete projects, overseeing progress and tracking the status of Authorization to Operate (ATO).Investigate, analyze, and respond to cyber incidents occurring within network environments.Utilize data from various cyber defense tools to analyze and mitigate threats.Interpret, analyze, and report all events and anomalies according to network directives, including initiating, responding to, and reporting discovered events.Evaluate, test, recommend, coordinate, monitor, and maintain cybersecurity policies, procedures, and systems, including access management for hardware, firmware, and software.Ensure alignment of cybersecurity plans, controls, processes, standards, policies, and procedures with established cybersecurity standards.Identify security risks and exposures, determine causes of security violations, and propose procedures to prevent future incidents and enhance security.Develop techniques and procedures for conducting cybersecurity risk assessments, compliance audits, and evaluation and testing of hardware, firmware, and software for potential impacts on system security.Investigate and resolve security incidents such as intrusions, frauds, attacks, or leaks.Provide coaching and guidance to less-experienced professionals and serve as a Value Stream Manager.Core Competencies:Business ContinuityClient Relationship ManagementRisk ManagementSystems IntegrationTechnology AwarenessStrong communication skillsBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

The Retail Department Manager grows department sales to achieve the store sales plan. The Retail Department Manager responsibilities include aspects of merchandising, customer service, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.Primary Responsibilities:Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling productAssist with receiving the truck and pricing items.Ensure that all product within the department is merchandised and recovered per the visual merchandise standards.Communicate customer needs to Team Leaders when necessary.Assist with training new Associates.Accurately and efficiently operate the register.Maintain the cleanliness of the overall store, complete any additional responsibilities, and/or duties as assigned.Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 Days of employment401K, Company match begins at Associate enrollmentFSA/HSA (Flexible & Health Savings Account), ways to reduce your taxable income; set aside pre-tax dollars to cover out-of pocket healthcare and dependent care costsStrong field sales career growth & talent development culture for top performers20% Associate discount on all Ollie's purchases.Qualifications:Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred. Ability to work evenings, weekends, and holidays on a regular basis. Must have a positive attitude and the ability to interact well with customers and Associates. Physical Requirements: Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe mannerOllie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.

Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.401K, generous company match with immediate vesting.Strong field sales career growth & talent development culture for top performers20% associate discount on all Ollie's purchases.Vast array of voluntary benefits.The Freight Flow Supervisor will assist in the efficient operation and maintenance of the receiving area. Responsibilities include the accurate, efficient, and timely execution of freight flow to the sales floor in accordance with established processing and visual merchandising standards. Maintain back stock in the receiving area and manage the disposition of damaged goods to minimize profit loss. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.Primary Responsibilities:Plan, unload, check in, and support the merchandising of distribution shipments of merchandise.Receive, verify, and merchandise all direct vendor shipments.Manage effective freight flow in the receiving while keeping the area and dock orderly and safe.Maintain the safety of the receiving area.Adhere to company standards confirm the accuracy of all incoming merchandise and set up and design merchandise displays.Direct the work of other Associates who are assisting with freight flow processes.Act as Manager on Duty and complete any additional responsibilities and/or duties as assigned including opening and closing of the store.Qualifications:Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred. Ability to work evenings, 3rd shift, weekends, and holidays on a regular basis. Must have a positive attitude and the ability to interact well with customers and associates. Physical Requirements:Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe manner.Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.

Maps Credit UnionDescription:Maps Credit Union seeks a Commercial Relationship Manager to provide superior customer service to existing members and actively develop new business relationships. Reporting to the VP of Commercial Services, this position enhances the Credit Union's commercial loan portfolio by cultivating a referral network and generating loan leads. Key responsibilities include:Identify, develop, solicit, manage, service, and expand new and existing member commercial loan and account relationships. Actively generate loan deposit, and cash management leads by developing and cultivating a referral network.Promote and cross-sell Credit Union related products and services. Effectively coordinate sales efforts with other Credit Union resources to ensure quality and timely member service.Assist with developing and maintaining the quality and soundness of the Credit Union's commercial loan portfolio.Demonstrate effective sales skills and production performance to meet annual loan, deposit, and organizational goals. Committed to facilitating the growth and development of the Credit Union.Maintain a thorough knowledge of commercial loan and business deposit products and pricing.Interview applicants, obtain pertinent loan information and data, analyze financials, and complete credit and property evaluation to determine loan request feasibility, resolve questions or issues regarding application information, prepare written loan reviews, and present applications for approval. Prepare thorough borrower/guarantor analysis (including financial reports with explanations) along with spreading various tax returns and financial information to be used for loan underwriting and reviews.Provide superior customer service, building and maintaining positive working relationships with members, borrowers, and their representatives. Negotiate loan structure, issue letters of interest, and assist with the preparation and execution of loan documents.Compile and maintain accurate and complete files on all business loans.Complete timely and thorough monitoring of commercial loans through periodic reviews and continual analysis. Includes: ability to repay analysis, collateral inspections, risk rating review, and the administration of the loan covenants and proper documentation.Assist with monitoring and resolving delinquent business loan amounts or business loans determined to have an impairment that may affect repayment or the Credit Union's position.Knowledgeable about and compliant with all relevant Credit Union regulations, policies, and procedures. Assist with developing and maintaining commercial lending procedures and reporting activities. Play an integral role in developing new commercial loan programs and opportunities, and represent the Credit Union in industry and professional associations, community organizations, local business groups, etc. Follow regulatory and policy compliance requirements, which include those efforts in compliance with the Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags, and other compliance-related policies.Requirements: Knowledge, Skills, and Abilities Required:Strong analytical, time management, and organizational skills and the capacity to integrate diverse objectives with a high level of accuracy and attention to detail.Thorough understanding of the principles of accounting, finance and financial analysis.Demonstrated relationship management, new business development and sales skills.Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.Willingness and ability to travel within the service area to visit borrowers and conduct site visits.A high level of knowledge and understanding of commercial lending laws, regulations, and procedures. Accurate typing/keyboarding skills; intermediate computer skills, including the use of word processing and spreadsheet software applications and e-mail.Ability to retain a broad knowledge of tasks performed in the department.Ability to take initiative; good problem-prevention, and problem-solving skills.Ability to remain flexible in order to adapt to changes in the work environment.Ability to maintain confidentiality of sensitive information.Ability to work with co-workers, members, and outside agencies professionally and tactfully.Qualifications:Bachelor's degree or equivalent professional experience and industry-specific training in a relevant field such as Finance, Business Lending, Business Administration, or Small Business Management.3-5 years of Banking/Credit Union commercial lending and financial services experience with progressive responsibilities.3-5 years of experience in customer relationships, business development, and direct and indirect selling roles.Must possess a valid Oregon driver's license.Must be bondable. Starting Salary Range: $100,000 - $130,000 per year plus the opportunity to earn quarterly incentives. This position may be a "Senior" role, depending on experience.This position is eligible for flex-hybrid work (up to 3 days remote per week.) It is not 100% remote. To show our appreciation to employees, we offer:Medical, Dental, and Vision InsuranceEmployer-paid Life InsuranceEmployer-paid Short-Term and Long-Term Disability Insurance401(k) retirement plan with employer matchingGenerous paid time off, starting at 12 hours per month10 paid holidays per yearEmployee Assistance ProgramFlexible Spending AccountsStudent loan paydown programEmployee loan discount programWellness incentivesWhy employees are proud to work here:We offer 24 hours of paid volunteer time per yearWe provide financial education for youth and adultsWe provide grants to teachers in the valleyWe offer scholarships for local high school seniors headed to collegeAbout Maps:Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 77,000 members at 10 branch locations and supports over 300 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. PI240280689

Job DescriptionThe Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.Required Certificates and Licenses: None Required.Residency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C.Job Description:The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.Identifies and documents work procedures, prioritize workflow and staffing resources, and communicate those strategies effectively to the team, senior management & multiple business units.Manages & reports on daily SFDC case load while looking for ways to improve SFDC and other key system Processes.Evaluates daily priorities and procedures while implementing new & existing return campaigns that target specific workflows.Develops new tools and resources to improve work efficiency, confirms all system processes are working appropriately and updates as needed.Performs replacement analysis making recommendations to both positively impact K12 and our agents.Manages third party mailing house vendor.Develops and manages agents' success measurements and evaluates workflow metrics to conform to policies and procedures.Coordinates and manages computer return pilot programs as requested.Manages purchase orders and purchase requisitions for peripherals; manages peripheral inventory.Provides daily and weekly reports to senior management.Identifies forecasts, trends, obstacles, and opportunities that affect material and hardware reclamations.Constantly analyzing staffing, team dynamics for areas of improvement as well as business improvements suggested to decrease costs and raise collection efforts.REQUIRED QUALIFICATIONS:Bachelor's Degree orThree (3) year of experience in operations, enrollment, reclamations, or other relevant work OREquivalent combination of education and experienceAbility to clear required background check.DESIRED QUALIFICATIONS: Management experience: coaching and motivating remote workforce, caseload management.Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.Ability to maintain a professional home office without distraction during our hours of operation.Attend virtual training via web cam.Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency, Salesforce.Ability to solve problems independently, quickly, thoroughly and to communicate resolutions.Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $46,269.75 - 74,031.60annually. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Kelly Engineering is seeking a DIRECT HIRE Field Services Manager with a leading client of ours within the Steel Manufacturing industry at their Salem, OH location. Shift: 1st - 100% on-siteCompensation: $110,000 - $120,000/yr baseIdeal Candidate: 5+ years Steel Industry experienceExperience with furnace equipment, operating at temperatures up to 2400°F, and its functional operation by the customer, including combustion knowledge and furnaces operating in controlled atmospheres.Experience managing field service team members Essential Duties and Responsibilities:Learn and adhere to all ISO processes and procedures.Implement training programs to ensure compliance with ISO processes and procedures.Responsible for organizing and executing erection, commissioning, and start-up of Company equipment at customer sites.Collaborate with the Company Project Engineering team for planning, operating, and maintenance manuals, as well as resolving complex site issues and wrap-up meetings.Possess technical understanding of Company furnace equipment, operating at temperatures up to 2400°F, and its functional operation by the customer, including combustion knowledge and furnaces operating in controlled atmospheres.Develop and enhance the existing Field Service training program to provide pertinent and appropriate training to all employees.Handle, maintain, and safeguard company confidential information with the utmost sensitivity and confidentiality.Work closely with other Field Service Managers to accomplish the overall mission.Develop and improve written procedures to ensure effective communication of field notes to the Project Engineering team, address design improvements, and issue AS-BUILT drawings.Enhance customer site procedures to foster a proactive approach to problem-solving.Collaborate with Company personnel to develop Field Service activities for the domestic market, including documenting procedures/services for fixed annual fees.Collaborate with Sales/Proposal Engineering to sell Field Service offerings.Enhance customer relationships during planning and execution phases of Field Service activities.Travel as necessary to ensure the overall mission is accomplished, including performing erection and commissioning activities on specific projects.Perform other duties as requested, directed, or assigned.Supervisory Responsibilities:Supervisory Roles Per Position Level: All Field Service PersonnelEducational Requirements:Bachelor's degree in Business, Mechanical Engineering, or equivalent field service experience; minimum 5-10 years' experience managing steel fabrication in a manufacturing environment.Skill Set - Common Requirements:Ability to lead people and achieve results through others.Systems and continuous improvement orientation.Specific experience with high-temperature processing line furnaces is highly desirable.Knowledge and experience with furnaces producing Galvanized product is highly desirable.Ability to read and understand ACAD mechanical drawings.Strong organizational skills.Long-term planning ability.Measurement of performance to goals and standards.Quality orientation and attention to detail.Problem analysis and resolution skills.Strong interpersonal and communication skills.Ability to manage multiple priorities.Strong team player.Understanding of ERP systems.Strong knowledge of Microsoft Office Suite, including Word, Outlook, and Excel.

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office (HLO) is recruiting for a Customer Service Representative to provide assist the HLO Licensing Manager in overseeing the authorization and renewal process for the Board of Cosmetology. Applications are reviewed for completeness and accuracy to ensure supporting documentation is provided and qualification requirements are met to obtain licensure per established guidelines. By assisting current and future licensees, this position assists the HLO in providing excellent customer services while following both state and federal guidelines..What you will do!• Determine eligibility of applicants and perform requested changes of information.• Prepare correspondence, answer telephones, greet and direct in person customers, or takes messages as needed.• Prepare, create, organize, and maintain filing systems and computerized records.• Verify and collects fees.• Explain and facilitate customer processes.• Issues license and registration forms.OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.What's in it for you?We offer exceptional medical, vision and dental benefits packages• Paid Leave Days:o 11 paid holidays each yearo 3 additional paid "Personal Business Days" each yearo 8 hours of paid sick leave accumulated every montho Progressive vacation leave accrual with increases every 5 years• Pension and retirement programs• Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.This is a full-time, permanent position and is represented by a union, SEIU Human Services.This position is not eligible for working remotely due to the need for regular face-to-face contact with customers, the public, and coworkers. The primary work location is located at 1430 Tandem Ave. NE, Suite 180, Salem, OR 97301. Work location can be changed at any time at the discretion of the hiring manager.WHAT WE ARE LOOKING FOR:Minimum QualificationsTwo years of experience in customer service.One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.Desired Attributes• Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.• Ability to communicate clearly, both verbally and in writing.• Must be able to multi-task in a fast-paced environment.• Possess excellent computer data entry skills to enter information into office database.How to apply:Complete the online application at our oregonjobs site using job number REQ-156289DEADLINE: 5/16/24

Let Volt Help You Move Forward! Volt is immediately hiring for Customer Advocacy Specialist in Atlanta, Georgia Job Overview: Overview We are seeking a dedicated and detail-oriented individual to join our team as a Part-Time Customer Advocacy Specialist (B2B). This role will primarily involve providing support to project managers, account owners, and marketing teams in a business-to-business (B2B) context by advocating for the needs and concerns of our clients' customers. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer experienceAs a Customer Advocacy Specialist, you will: Customer Support: Serve as a secondary point of contact for customer inquiries, feedback, and concerns within a B2B environment. Assist in addressing customer inquiries promptly and professionally via email, phone, or chat platforms. Project Management Support: Utilize project management tools and platforms such as monday.com and similar software to assist project managers in coordinating and executing various initiatives related to customer advocacy within B2B accounts. This may include organizing customer feedback sessions, tracking project timelines, and ensuring timely completion of deliverables. Account Owner Support: Collaborate with account owners to gather insights into customer needs and preferences specific to B2B relationships. Help identify opportunities for improving customer satisfaction and loyalty within the B2B context. Marketing Collaboration: Work closely with marketing teams to develop customer-centric messaging and content tailored for B2B clients. Provide input on marketing campaigns and initiatives to ensure alignment with customer advocacy goals within the B2B sector. Issue Resolution: Proactively address customer concerns within B2B accounts and escalate unresolved issues to the appropriate teams. Follow up with clients' customers to ensure satisfactory resolution and maintain positive relationships within the B2B framework. Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and resolutions within B2B accounts using project management tools and platforms. Generate reports on key performance metrics and trends to support data-driven decision-making within the B2B context. This is a PART-TIME opportunity. Schedule: 20 up to 32 hours per week Remote Role The ideal candidate will have: Bachelor's degree in business administration, marketing, communications, or related field. Previous experience in customer service, account management, or project coordination preferred, particularly within a B2B setting. • Experience with project management tools and platforms such as monday.com or similar software. Excellent communication skills, both written and verbal, with an understanding of B2B marketing, sales and communications dynamics Strong interpersonal skills with the ability to build rapport and trust with clients' customers and internal stakeholders. Proficiency in Microsoft Office Suite Ability to work independently and collaboratively in a fast-paced environment. Pay Range: $60-70 (to be determined by manager after interview)*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.Job ID : 419809

Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring multiple Customer Feedback Program Administrator - Auto Industry for an immediate opportunity with a top auto maker in Fountain Valley, CA. As a Customer Feedback Program Administrator you will: Work with management to develop and implement standards and procedures to enhance overall dealer sales and service operations processes to improve dealership performance and raise dealers who are performing at sub-standard levels through process and product initiatives. Develop tracking tools to gauge process improvement and internal department/division and dealer/regional standing versus objective. Support the Sr. Manager, Retail & Customer Feedback, as a SME for the Retail Experience Survey Interference Program and the unusual activity report. Investigate, discuss, and document discussions surrounding survey interference and unusual activity. Act as clearinghouse for many processes, region lists, and signed forms. Support management with the retail-facing customer feedback programs including collaborating and training field representatives in specific areas of the Retail Experience Survey Program. Support management to report on the Retail Experience Survey Interference Program. Responsible for contact report documentation, maintaining support documentation, and improving the current process of programs. Follow process steps for the survey interference program and enhance unusual activity report understanding with field representatives. Leverage AdobeSign for Dealer interference strike letters. Hours are Monday - Friday from 8am -5pm working hybrid -3 days onsite, 2 days remote. Positions are temp for 6 months and offer the foot in the door of a top company known to hire on our talent. The ideal candidate will have: Three years of experience in a similar field preferred Prior experience at an automotive dealership and/or OEM is preferred Experience in customer service and process improvement preferred Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS) Completed Bachelors degree Pay Rate: $25-32/hr ** Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that may include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable lawsJob ID : 422558

Customer Service Professional I Full-time work from home candidates in WA, ID, OR and UT only. Starting pay range $16.70 - $21.25 depending on experience and location. HR will reach out and provide specific information. Upcoming start dates include the following:06/03/202406/10/202407/08/202408/05/202408/12/202408/19/202409/09/202409/30/202410/07/2024 Your start date will be assigned based on class availability and the date of your application. If you are selected for an interview, please let HR know as soon as possible if any of the start dates listed above will not work for you.Who We Are Looking For Every day, Cambia's dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia, our CSPs play multiple roles - listener, problem-solver, investigator and advocate - all in service of making our members' health journeys easier and days brighter. Do you have a passion for serving others and learning new things? Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit. As a CSP, you'll act as the bridge between Cambia and those we serve, including members, providers and other health care professionals. You'll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims and eligibility. You'll advocate for our members, track down answers to tricky questions and ask for support when you're stuck. (At Cambia, you'll always get help when you need it.) In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work. What You Bring to CambiaQualifications: High school diploma or equivalent 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience. Proficient PC skills and an ability to navigate multiple applications while on calls. Ability to apply mathematical concepts and calculations. Skills and attributes: Excellent multitasking skills under pressure. Resilience, patience and a positive attitude in the face of challenges. Clear, concise and empathetic demeanor while responding to inquiries and requests. Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs. Sound decision-making and flexibility in a fast-paced environment. Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities. Equally comfortable collaborating with a team and working independently. Ability to handle sensitive and confidential information with discretion. Preferred: knowledge of medical terminology and coding. What You Will Do at CambiaServe as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility. Roll up your sleeves and do the necessary research to find answers when you don't have them. Bring a positive and professional approach to providing every caller with accurate, compliant information. Tailor your communications to meet each caller's unique needs. Stay one step ahead by spotting and addressing potentially difficult issues before they arise. Prioritize caller satisfaction while representing Cambia's mission and values. Seek opportunities to collaborate and improve your skills through feedback and learning. Your Work EnvironmentMay be required to work overtime. May be required to work outside normal hours. Required to have high-speed internet connection. Private, distraction free work space. Why Cambia? When you work at Cambia, you become part of a purpose-driven, award-winning culture built on trust and innovation. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy, and team spirit always shine through. We believe a career at Cambia is more than just a paycheck - and that your compensation should be, too. Our compensation package includes competitive base pay as well as a market-leading 401(K) with a significant company match, bonus opportunities, and more. In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits Annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date) Paid time off varying by role and tenure in addition to 10 company holidays Up to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period) Up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption) Award-winning wellness programs that reward you for participation Employee Assistance Fund for those in need Commute and parking benefits For a full list of benefits, visit our External Total Rewards page. We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site. The starting hourly wage for this job is $16.70 - $21.25/hour, depending on candidate's geographic location and experience. The annual incentive payment target for this position is 5%.About CambiaWorking at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.Why Join the Cambia Team?At Cambia, you can: Work alongside diverse teams building cutting-edge solutions to transform health care. Earn a competitive salary and enjoy generous benefits while doing work that changes lives. Grow your career with a company committed to helping you succeed. Give back to your community by participating in Cambia-supported outreach programs. Connect with colleagues who share similar interests and backgrounds through our employee resource groups. We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more. In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. Annual employer contribution to a health savings account. Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). Up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption). Award-winning wellness programs that reward you for participation. Employee Assistance Fund for those in need. Commute and parking benefits. Learn more about our benefits. We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.