Operator Assistant Salary in Rochester, NY

Job Title: Lead Analyst - Field Customer ServiceCompany: ROCHESTER GAS & ELEC CORPLocation: RGE - Mushroom Blvd.Business Area: Field Customer ServiceReports to: Lead Supervisor - Field Customer ServiceThe base salary range for this position is $73,256 to $95,233 and is dependent upon experience.Job SummaryWorks within the Field Customer Service department, primarily for RGE but will perform cross-company and departmental work with NYSEG as required part of the greater cross-functional team. Work includes both field and office work.Key Responsibilities• Investigates reports or discoveries of unlawful acts of energy theft, meter tampering, and fraud• Performs research on CRMB and at the customer's premise. Communicates with customers, property owners, law enforcement, legal entities, and municipal agencies, both verbally and with written correspondence. Field activity includes data and evidence collection, crew and law enforcement coordination, and obtaining witness statements• Investigates metering and billing concerns that require field activity for resolution. Performs research on CRMB and at the customer's premise. Communicates with customers and property owners both verbally and with written correspondence. • Performs High Bill, Shared Meter, Meter Mix-ups, and Rate and Revenue investigations• Performs Rate and Revenue investigations on residential and nonresidential accounts (up to 100 kw). Reviews account consumption, service classification, service application, and other relevant information on CRMB. Verifies or makes changes in CRMB to ensure the correct billing rate and revenue designation as outlined in RG&Es tariffs. Performs site inspections as required.• Performs Meter Mix-up investigations. Performs research on CRMB and performs field investigation to determine meter locations and service designations. Communicate findings with all affected parties. Calculates billing adjustments and ensures all necessary changes are made in CRMB.• Performs Non-Registering Meter investigations. Performs research on CRMB and field investigation for meters that are reported not registering consumption. Determines required action to remove, replace, or turn off meters. Communicates with customers and ensures follow-up on customer accounts. Assists with gas and electric emergencies as requested.• May assist in AMI initiatives• May assist with RGE scheduling and key deployment• Storm Role - Wires Down Branch Director- Participation is mandatory and tied to performance review• May assist with cross-departmental responsibilities under the Avangrid umbrellaRequired Qualifications• Bachelor's Degree (preferred) with a minimum of 3 year's experience or Associate degree with a minimum of 5 year's experience required• Proficiency in Customer Service policy and procedures• Good working knowledge of CRMB• Good working knowledge of RG&E/NYSEG collections policy and procedure• Knowledge of RG&E tariffs, NY Penal Law, Shared Meter Law, rate structure, billing, collection policies, HEFPA, and NYSPSC Rules and Regulations• Good working knowledge of HVAC systems, building construction, plumbing, electrical wiring and gas piping• Strong interpersonal, written, and verbal skills.• Strong decision-making, analytical, problem-solving, and negotiating skills.• Good computer skills including Microsoft Office products and CIS.Competencies• Growth & Continuous Improvement• Initiative & Change• Focused on Results• Customer Centric (internal and/or External)• Communication• Collaboration• Leadership (people managers/leaders)Mobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that countryAVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected] Posting End Date:

General informationJob Title1189 - ROC-Delta-Full Handling/CS2SUP - Customer Service SUPV/FTDateWednesday, April 10, 2024StateNew YorkCityRochesterBase Pay Rate:$ 19.00Full/Part TimeFull TimeShiftA.M. shiftShift StartTime 04:00amRequirements and DescriptionSupervises and coordinates daily activities of employees to ensure safe and effective operations.Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.Communicates with manager concerning any problems or issues.Schedules and conducts shift meetings.Completes shift paperwork and performs other administrative functions.Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic QualificationsPre-requisites: Must be a local (in-state) resident.Valid In-State Driver's License.Ability to pass a pre-employment drug screen.Ability to pass up to a 10-year background check.Must be at least 18 years of age.Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.Must complete SIDA training to obtain airport authority identification security. Experience: 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities: Excellent customer service skills. Strong work ethic.Ability to work in a team oriented environment. Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. Preferred QualificationsEducation: High School diploma or GED. Experience: 4+ years of relevant experience. Relevant supervisory experience. Knowledge, Skills & Abilities: Able to communicate information and instructions verbally and/or via radio equipment.Able to communicate effectively in a professional manner.Strong leadership qualities and ability to create a passionate and efficient workforce.Able to effectively resolve employee conflicts.Ability to apply creative solutions that have a positive impact on results. Working ConditionsWork Schedule: You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment. Work Environment: Must be able to be alert to moving vehicles or aircraft and use radio equipment.Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. Physical Demands/Requirements: Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to carry heavy items up and down jet way stairs. Supervisory Responsibilities Supervise team of Customer Service Agents and Leads. Legal Unifi is an Equal Opportunity Employer."Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."