About This RoleThe Vice President of Strategy and Implementation plays a critical role in shaping and guiding the strategic direction and operational execution of our client's Patient Service Center (PSC). This position is pivotal in ensuring the PSC's strategic initiatives are aimed at fostering business growth and enhancing operational efficiencies. The Vice President will be responsible for managing the strategic roadmap for scalability, integration, technological advancements, pharmacy, and support services. Additionally, this role includes the management of new service implementations, team expansions, technological advancements, and capability enhancements. This position is integral in providing leadership within the business, cultivating client relationships, and promoting the development of team members.Key ResponsibilitiesCollaborate with key stakeholders to formulate and execute a comprehensive strategic growth plan, focusing on the integration and expansion of services and products.Offer the expertise required for the successful transition of service offerings into the PSC.Assign and manage internal resources to projects, ensuring alignment with business needs and project scope.Detect trends and identify emerging opportunities within the PSC to shape and achieve strategic objectives.Lead the deployment of technological advancements and the development of new features to enhance stakeholder experiences.Forge and maintain partnerships with clients to establish and pursue common goals and initiatives.Supervise project prioritization, manage change control processes, and support teams in analyzing and implementing client requests.Direct the product management of patient management platforms and pharmacy dispensing systems, liaising with external vendors for optimal performance.Ensure scalability solutions are effectively implemented.Guide project and program teams to discover opportunities for enhancing patient care solutions.Recruit, mentor, and enhance the professional growth of key staff members to support the successful launch and implementation of support services.Exercise leadership and manage a team of dedicated professionals.Perform additional duties as required by the organization.Minimum QualificationsBachelor's degree.A minimum of 5-7 years in a leadership role within the pharmacy or broader healthcare industry.Proven ability to juggle multiple projects, make critical decisions under pressure, and achieve targeted results.Preferred QualificationsMaster's degree or an equivalent combination of education and experience.PharmD, RPh, or an advanced degree in healthcare.Experience in specialty pharmacy operations is highly desirable.This position represents a unique opportunity to drive significant impact within our client's operations and to lead strategic initiatives that enhance patient services and operational efficiencies. If you are a strategic thinker with a track record of implementing successful growth and operational strategies within the healthcare sector, we encourage you to apply.

Vice President Customer Strategy & Marketing

rue21, Pittsburgh

The VP of Customer Strategy & Marketing has the overarching responsibility for customer acquisition and retention, seasonal and content strategy development, and social media. The ideal candidate is a highly adept strategist who leads with a hands-on approach and possesses a strong consumer mindset coupled with deep expertise in retail, customer segmentation and loyalty, and go-to-market planning and delivery. The combination of your strong business acumen, proficiency in multi-channel marketing, and aptitude for translating data-driven insights into action creates customer value, drives traffic, and delivers revenue and profits to the bottom line. Key responsibilities:Customer Acquisition, Retention & LoyaltyDevelops the strategy and roadmap in support of the rue21 Rewards loyalty program to deepen customer engagement with existing members and to acquire new customers into the brandDefines and links loyalty program KPIs to business outcomes. Continually assesses and measures loyalty program impact and enhances performance over timeOptimizes personalized customer lifecycle journeys across different life stages. Leads customer journey mapping, nurturing, and segmentation; partners with Data Analytics team to validate models based on customer lifetime value (CLV), product affinity, etc.Oversees the customer database and manages the health of the customer file, which includes the development of a monthly customer dashboard and an audience-based learning agenda Maximizes the performance of email and SMS channels by employing data-driven decision-making processes that capitalizes on the identification of the target audience, timing, frequency, and messagingOversees email briefing process to ensure clear and actionable guidance is provided to the Creative team and that customer insights & mindset are embedded into each briefDrives innovation and identifies new channels of opportunity for incremental customer growthManage relationships with key vendors and service providers related to email, Loyalty and CRMLead, mentor and develop team members across CRM, Loyalty and Email/SMS; create a collaborative, high-performing structure to engage teamSeasonal and Content Strategy: Go-to-Market Plan and DeliveryLeads the strategy development process for the go-to-market plan in support of each retail season, which also includes the architecting of the content strategyDefines and develops the value proposition, brand positioning, and marketing campaigns based upon merchandising and promotional strategies; customer and competitive insights; and seasonal business goals (e.g., sales, gross margin, incremental traffic growth, etc.)Develops content strategy as part of each seasonal go-to-market plan and ensures cohesive brand storytelling across all marketing touchpoints, which includes varied tactics for each channel based upon customer and competitive data-driven insights and channel best practicesSocial MediaDevelops and executes a comprehensive and forward-thinking social media strategy that aligns with and enhances rue21's brand visibility, drives engagement, and achieves measurable outcomesIdentifies emerging trends, platforms, and best practices in the social media landscapeProvides strategic direction and partners with the creative team and other key stakeholders on the creation and curation of high-quality, engaging content for various social media channels; monitors content calendars, posting schedules, and ensures timely delivery of planned content releasesImplements performance tracking and analytic tools to measure the effectiveness of social media campaigns and strategies; reports regularly on key metrics and data-driven decisions for continuous improvementBuild and maintain relationships with influencers, media partners, and industry leadersManage social media specialist, providing guidance, mentorship, and fostering a collaborative and innovative environmentQualifications:12-15 years of experience in relevant retail marketing disciplines with progressive career growth (e.g., CRM, Loyalty, In-Store and Digital Marketing, Social Media Management, etc.). 3-5 years in senior marketing leadership position with responsibility for strategy development, execution, and plan deliveryBachelor's degree in marketing, business or related field required, MBA preferredAbility to effectively present and communicate complex information, new ideas, or reframing of existing approaches with executive-level stakeholders and across the organization; demonstrates the honed skills of an experienced storyteller and savvy marketerAbility to manage multiple company priorities in a fast-paced environment, including the application of rapid test, learn, and scale practices across the fleet of stores and digital channelsHighly skilled in the practice of synthesizing multiple pieces of research and analytics into compelling marketing and segmentation strategies and recommendations; creates deeper understanding of customer mindset, buying behaviors, and expectationsStrong thought leadership skills coupled with excellent collaborative and influencing traits. Ability to act as a change agent within the organizationProven cross-functional team leader who can interface with all levels including senior management Highly organized and detail oriented. Process mapping and/or process engineering experience a plusProven ability to lead, mentor and manage a successful teamExcellent organizational skills with attention to detail and follow-up