Business Process Specialist Salary in Phoenix, AZ

M Culinary Concepts, a2023 TOP COMPANIES TO WORK FORandGREAT PLACES TO WORK FOR winner,is searching for an elite People Operations Specialistwho is ready for a challenge working with the premier off-premise caterer in the southwest. Day in the life of a People Operations Specialist: As the People Operations Specialist, you are excited to be a culture champion who wants to ensure our team receives the support they need to thrive. While also engaging in essential People Ops functions such as supporting the onboarding process of our new team members, implementing employee engagement initiatives, ensuring safety compliance, and general People Operations, your primary specialty will be overseeing our benefits program, which will include open enrollment, to ensure employee satisfaction and well-being through comprehensive benefits packages. If you're passionate about making a meaningful impact on employee experiences through benefits management, we'd love to have you on board! Skills & Qualifications: These are some of the qualities we hope you can bring to the table(pun intended): Previous experience in benefit administrationExperience working with HRIS systems - UKG Ready a plus!Knowledge of employment laws and regulationsExcellent communication and interpersonal skillsDetail-oriented with strong organizational and problem-solving abilitiesAbility to handle sensitive information with discretion and maintain confidentialityExcellent verbal and written communication skillsExcellent interpersonal and customer service skillsWorking understanding of people operation principles, practices and proceduresAbility to function well in a high-paced and at times stressful environmentProficient with Microsoft Office Suite or related softwareHave fun! Work Schedule: Your typical schedule would be on site at our HQs offices working business hours 5 days a week and will include some event weekends as well. Become an Owner at M Culinary Concepts: Join Our Team Today! Join our team of F + B Experience Makers at M Culinary Concepts, where we're 100% employee-owned! Enjoy comprehensive benefits, including medical, dental care, vision insurance, 401(k) match, and grab-n-go lunches made by our culinary team. Stay connected with our internal company app and be part of the ownership spirit that makes us exceptional. Your career here is more than just a job; it's part owner! Who we are: We are a badass collective of culinary pioneers manifesting memorable food & beverage experiences that surpass expectations.We love what we do, and it shows. Our craft derives from our core values: Inspire Passion; Integrity Always; and Make Huge Fun! Life is short, so we add joy, excitement, and celebration to each day, especially for the M Team members. Are you ready to grow with M Culinary? Are you an energetic character with the ability to give all team members, clients, and partners a professional, service-focused experience? Do you crave new adventures working with high-performing, fun-loving people at one of ArizonasTop Companies to Work For and Great Places to Work?If so, complete our mobile-friendly initial application today!

M Culinary Concepts, a 2023 TOP COMPANIES TO WORK FOR and GREAT PLACES TO WORK FOR winner, is searching for an elite People Operations Specialist who is ready for a challenge working with the premier off-premise caterer in the southwest. Day in the life of a People Operations Specialist: As the People Operations Specialist, you are excited to be a culture champion who wants to ensure our team receives the support they need to thrive. While engaging in essential People Ops functions such as the onboarding process of our new team members, implementing employee engagement initiatives, ensuring safety compliance, and overseeing general People Operations, your primary specialty will be full-cycle recruiting. This entails handling all hourly and salaried roles and working closely with our teams to determine their needs. Bring your experience and connections, as you'll need them to find the best candidates for our company! If you're passionate about making a meaningful impact on employee experiences and finding top talent to add, we'd love to have you on board! Skills & Qualifications: These are some of the qualities we hope you can bring to the table (pun intended): 3- 5 years previous experience in full cycle recruiting with experience and contacts in the Phoenix area Experience working with HRIS systems - UKG Ready a plus! Knowledge of employment laws and regulations Excellent communication and interpersonal skills Detail-oriented with strong organizational and problem-solving abilities Ability to handle sensitive information with discretion and maintain confidentiality Excellent verbal and written communication skills Excellent interpersonal and customer service skills Working understanding of people operation principles, practices and procedures Ability to function well in a high-paced and at times stressful environment Proficient with Microsoft Office Suite or related software Have fun! Work Schedule: Your typical schedule would be on site at our HQs offices working business hours 5 days a week and will include event weekends as well. Become an Owner at M Culinary Concepts: Join Our Team Today! Join our team of F + B Experience Makers at M Culinary Concepts, where we're 100% employee-owned! Enjoy comprehensive benefits, including medical, dental care, vision insurance, 401(k) match, and grab-n-go lunches made by our culinary team. Stay connected with our internal company app and be part of the ownership spirit that makes us exceptional. Your career here is more than just a job; it's part owner! Who we are: We are a badass collective of culinary pioneers manifesting memorable food & beverage experiences that surpass expectations. We love what we do, and it shows. Our craft derives from our core values: Inspire Passion; Integrity Always; and Make Huge Fun! Life is short, so we add joy, excitement, and celebration to each day, especially for the M Team members. Are you ready to grow with M Culinary? Are you an energetic character with the ability to give all team members, clients, and partners a professional, service-focused experience? Do you crave new adventures working with high-performing, fun-loving people at one of Arizona's Top Companies to Work For and Great Places to Work? If so, complete our mobile-friendly initial application today!

OverviewWe are seeking a dynamic and results-driven Lead Generation Specialist to join our growing team. As a Lead Generation Specialist, you will play a critical role in identifying and qualifying potential leads to fuel our sales pipeline. You will utilize various strategies, tools, and channels to generate high-quality leads, engage with prospects, and nurture relationships to drive business growth.Responsibilities:Develop and execute lead generation strategies to attract potential customers and expand our customer base.Conduct research to identify target markets, industries, and key decision-makers within organizations.Utilize both inbound and outbound lead generation techniques, including email campaigns, cold calling, social media outreach, networking, and content marketing.Qualify leads by assessing their needs, budget, timeline, and decision-making process.Collaborate closely with the sales and marketing teams to ensure alignment on lead generation goals and strategies.Continuously optimize lead generation processes to improve efficiency and effectiveness.Use CRM software to track and manage leads, update prospect information, and report on lead generation activities and outcomes.Provide regular reports and insights on lead generation performance, including lead quality, conversion rates, and ROI.Stay up-to-date on industry trends, best practices, and emerging technologies in lead generation and sales.Requirements:Bachelor's degree in marketing, business administration, or related field.Proven experience as a lead generation specialist, sales development representative, or similar role.Strong understanding of lead generation techniques, tools, and best practices.Excellent communication skills, both written and verbal, with the ability to engage and build rapport with prospects.Self-motivated and goal-oriented, with a track record of meeting or exceeding lead generation targets.Analytical mindset with the ability to interpret data and metrics to drive decision-making.Familiarity with CRM software (e.g., Salesforce, HubSpot) and proficiency in Microsoft Office Suite.Ability to work independently as well as collaboratively in a fast-paced environment.Flexibility to adapt to changing priorities and business needs.Prior experience in B2B lead generation is a plus.Join our team and play a key role in driving our company's growth through effective lead generation strategies and initiatives. Apply now to become our Lead Generation Specialist!

Our partner is seeking a Payroll Tax Specialist in Phoenix, AZ, to act as a subject matter expert on multi-state payroll tax laws for clients. The role involves researching issue resolutions, enhancing operational processes, and collaborating with the Director of F&A to support accounting and tax processes.Responsibilities:Serve as the subject matter expert on systems driving financial transactions, with a focus on payroll tax and tax complianceCommunicate with state and federal agencies to determine the proper treatment of refunds, recording and applying them in the Payroll Processing SystemReconcile and validate data, contribute to consolidation and reporting activitiesParticipate in monthly and quarterly close tasksStay abreast of legislation and regulatory rulings affecting payroll, ensuring adherence, and advising management on required actionsAssist in various Finance Dept. duties, including A/P, registrations, data entry, and other tax mattersRequirementsStrong accounting skills and experienceComprehensive understanding of accounting controlsKnowledge of multi-state laws for auditing payrolls for complianceAbility to thrive in a fast-paced, multitasking, hands-on environmentInquisitive, critical thinker with robust data analysis and interpretation skillsDetail and process improvement-orientedExcellent written and verbal communication skillsProficiency with MS Office Suite (Excel, Word, PowerPoint, Access)Bachelor's Degree in Accounting, Business, AND/OR 2-3 years related accounting, payroll tax work experience preferredBenefitsCompetitive pay (65k-75k)Full-time position with hybrid work in Phoenix, AZAmple PTOHealth care benefits401K matchingEnjoyable employee outingsAward-winning customer serviceRecognition as one of the top companies to work for in ArizonaIn-house development team creating innovative financial solutions

A Senior Onboarding Specialist job is currently available with Belcan in Phoenix, AZ 85008. The Onboarding Specialist will support Belcan's core principles in earning trust as a true business partner for our Operations throughout the United States. The Onboarding Specialist will be responsible to partner with Recruiters, Hiring Managers, and Human Resources Managers to efficiently onboard candidates to ensure employee readiness on the first day of work.Primary Responsibilities:In managing the onboarding process from candidate offer acceptance through cleared-to-work status, key responsibilities will include:o Manages complex customer onboarding process requiring additional testing, certifications and other requirements.o Trains new internal recruiters on onboarding process toolso Escalates and Interfaces with Accurate and EVerify customer support to resolve candidate onboarding issues.o Handles Notice of Pre-Adverse Action Processo Works with Program Managers and Managing Directors to complete Client audits.o Manages and updates and updates onboarding trackero Provide a series of onboarding documents to new hires with instruction for completiono Follow critical vetting process to meet customer requirements and gain required customer accesso Order background and drug testing screeningso Process and validate I-9so Track and communicate candidate status, ending open items, start dateso Enters essential employee information into HRC, JDE, EVerify, and SmartSearch systems.o Responses on limited HR, offer, and polices topicso Validate information in Belcan's Oracle HCM system, Smartsearch and other personnel systems utilizedQualifications:o Expertise: Minimum of 4 plus years of onboarding and/or HR Generalist experienceo Proven problem- solving skillso Preferred software experience: Oracle, Smartsearch, Microsoft Officeo Self-motivated, adaptable, highly organized, and detailed orientatedo Able to engage with candidates and internal partners verbally and through written communicationso Must have a positive attitude and great interpersonal skills.o Able to support and train team membersDecisional Authority:Exercises high level of discretion and decision making.Working Conditions:Office sedentary. Minimal physical efforts while working in office and potential customer facilities.We provide a competitive pay and benefits package. This position is offering a salary range of $23 to $27/hr. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.As an employee with Belcan, you will be part of one of the largest engineering firms in the United States. We maintain a small company atmosphere as well as open communication at all levels of our organization, allowing for much more dynamic decision-making processes. We offer flexible schedules as well as an excellent mentoring system to ensure that you have all the knowledge and tools you need to meet a diverse range of engineering challenges. You will also have opportunities to advance to positions of greater responsibility, including management roles. Your hard work and professional dedication will be rewarded with a competitive compensation package. Build a challenging and rewarding career with an industry leader!www.belcan.comEOE/F/M/D/V

It's fun to work at a company where people truly believe in what they are doing! Job Description: A Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations. This position is located at an Epiq facility. RESPONSIBILITIES Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software Prepare and edit complex documents, spreadsheets, charts Provide coordination and administrative support for special projects Efficient handling of time sensitive and confidential materials Perform document diagnostic activities related to troubleshooting documents inconsistencies Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required Spell check, proofread and/or cross-check documents to ensure accuracy and completeness Strive to increase skillset knowledge level by participating in company training courses, research, and onsite training sessions REQUIREMENTS HS Diploma or GED 1+ year working in document outsourcing or legal industry preferred Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning Ability to multi-task with strong attention to detail Strong initiative required; ability to work independently with minimal direct supervision Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint) Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus Employees are required to be fully vaccinated If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!!We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)Job Summary This position is responsible for ensuring compliance with the DFARS requirements surrounding Business Systems and ensuring that costs are recorded in our accounting system and documented in manner that satisfies the Government Contract Accounting Compliance requirements of Federal Acquisition Regulations (FAR), Department of Defense Federal Acquisition Regulations Supplement (DFAR), Cost Accounting Standards (CAS), and TriWest's Disclosure Statement as well as compliance with regulations regarding the Accounting System, Cost Estimating System, Material Management and Accounting System (MMAS), Purchasing System and Property Management System. Working closely with Finance and Accounting personnel this position develops and implements processes that will address new types of accounting transactions to meet Government Contract Accounting Compliance requirements, analyzes cost accounting data through our Microsoft Excel based cost accounting model, and builds cost accounting reports for senior management using our PeopleSoft Financials system and nVision reporting tools. This position supports audits of our cost accounting records by the Defense Contract Audit Agency (DCAA) and audits of other Business Systems by the Defense Contract Management Agency (DCMA).Education & ExperienceRequired: • Bachelor's degree in Accounting or equivalent experience • U.S. Citizenship • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation • 5 years Accounting experience • Working knowledge of Federal Acquisition Regulations (FAR) • Working knowledge of Department of Defense Federal Acquisition Regulations Supplement (DFAR) • Working knowledge of Cost Accounting Standards (CAS) • Working knowledge of PeopleSoft Financials System and PeopleSoft and Vision reporting tools • Strong Excel Skills Preferred: • Experience with Federal Government Cost Proposals • Familiarity with Defense Contract Audit Agency (DCAA) audit procedures • Familiarity with Defense Contract Management Agency (DCMA) audit proceduresKey Responsibilities• Analyzes documentation in support of accounting transactions to determine accounting treatment that is in compliance with FAR, DFAR, CAS, and Disclosure Statement requirements. • Partners with the process owners and Subject Matter Experts to develop and implement internal control processes that support compliance with FAR, DFAR, CAS, and Disclosure Statement requirements. • Builds cost accounting reports of overhead rates that comply with FAR, DFAR, CAS, and Disclosure Statement requirements. • Conducts internal oversight on Accounting System, Cost Estimating System, Material Management and Accounting System (MMAS), Purchasing System and Property Management System to ensure DFARS compliance. • Analyzes and presents report of analysis on overhead rates to senior management • Compiles, analyzes, and develops documentation in support of Government Cost Reports such as Incurred Costs Report and Forward Pricing Rate Proposal. • Supports audits of cost accounting reports conducted by the Defense Contract Audit Agency (DCAA) and Defense Contract Management Agency (DCMA).by answering questions • Regular and reliable attendance is required.Competencies Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position. Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues. Technical Skills: Working knowledge of Federal Acquisition Regulations (FAR), Department of Defense Federal Acquisition Regulation Supplement (DFAR), Cost Accounting Standards, fundamentals of accounting and sound business processes, Word and Excel proficiency, research and project management skillsWorking ConditionsWorking Conditions: • Works within a standard office environment , with minimal travel required • Extensive computer work with long periods of sitting • Onsite: Works within a standard office environment • Remote: Private and secure work space and work station with high speed internet is requiredCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.DoD StatementOur Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: Medical, Dental and Vision Coverage Generous paid time off 401(k) Retirement Savings Plan (with matching) Short-term and long-term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time *Annual base salary for Colorado, Hawaii and Washington State residents: Approx $76,000 depending on experience*Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Senior Process Associate- Customer service In the role Senior Process Associate you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations review and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day-to-day customer interactions, knowledge management and process reengineering activities.Location for this position is Phoenix, Arizona.Qualifications Basic School Diploma or GED Equivalentleast 1 years of experience in the job description belowPreferredA broad knowledge of principles and best practices in customer service Excellent team and strong communication skills An ability to take initiative and work with limited direction Experience with SAP, Sales Force and Microsoft Office products Ability to work closely with customer and vendors Able to meeting deadlines, meet metrics and work on task, Ensures SLA are met daily Maintains and updates customer information as necessary.Calmly attempts to resolve and de-escalate any issues. Escalates issues to supervisor when necessary and appropriate.to make decisions using data provided. Ability to use judgement to drive solution and follow standard procedures.to work with all levels of management on contractual matters and requirements pertaining to contract performance and execution.Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.About UsInfosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.Infosys BPM has 43 delivery centers in 16 countries spread across 5 continents, with 56,864 employees from 107 nationalities, as of September 2023.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Position Overview:As an Employee Experience Specialist, your role is to oversee and enhance the new employee integration along with enhancing the overall experience of associates within the company. You will be responsible for creating a positive and engaging work environment that fosters employee satisfaction, productivity, performance, development, and retention. You will collaborate closely with cross-functional teams, project managers, and superintendents to ensure individual associate integration needs are met. By understanding the needs and expectations of associates, you will develop and implement initiatives that contribute to a positive experience during a new employee's first year.Key Responsibilities:Develop and Execute Integration Processes and Tools : Develop proactive tools and processes, as well as lead the implementation of successful employee integration at all our jobsite and office locations. Contribute to the development and implementation of integration strategies.Training and Development : Work with the Learning and Development team to identify training needs and ensure successful participation in professional development programs that align with the career goals of associates. Promote a culture of continuous learning and growth.Communication and Feedback Channels: Establish effective communication channels and methods to keep associates informed about company updates, training, performance, policies, and events. Encourage open and transparent feedback mechanisms.Engagement : Develop and execute strategies to enhance employee engagement and satisfaction. Utilize company resources and collected data to identify areas for improvement.Diversity and Inclusion : Collaborate with the Diversity and Inclusion team to ensure that the workplace is inclusive and diverse, fostering a culture of respect and acceptance.Analyze Experience Data : Analyze trends in existing associate experience and exit interview data. Use this information to improve the overall employee experience and identify potential areas for organizational improvement.Coordinate with Cross-functional Teams: Collaborate with different departments, including IT, Preconstruction, MEP, Safety, Quality, VDC, Scheduling, marketing, operations, and others, to gather requirements, coordinate timelines, and ensure alignment throughout the integration process.Future Improvement: Other Responsibilities as discovered. Qualifications:Bachelor's degree in Human Resources, Business Administration, Business Analyst or a related field.5-8 years in Human Resources with specific experience in talent management and/or associate experience roles.Strong understanding of employee engagement principles and strategies.Excellent interpersonal and communication skills, with the ability to interact and build meaningful relationships with associates at all levels.Demonstrated ability to analyze data, identify trends, and propose actionable solutions.Knowledge of HR best practices and employment laws and regulations.Passion for creating a positive and inclusive work environment.As an Employee Experience Specialist, you will play a pivotal role in shaping the employee experience and culture within the organization. By implementing various programs and initiatives, you will contribute to a motivated, engaged, and thriving workforce.Travel:Up to 30%

Process Lead Customer Support Specialist (CSS) is the assigned focal and point of contact for customer service and order management needs. CSS is responsible for maintaining and improving customer satisfaction by focusing on end to end ownership of query resolution, relationship intimacy and relationship building, proactive order book management etc. He/She is an advocate for the customer who is available by phone and email/case for any/all support and is the first point of escalation for the customer and internal functions. RESPONSIBILITIES Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA Should be aware of customer specific nuances like discount, rates conditions, flow down etc. Own customer escalation and work with different teams and functions to resolve it Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates Define Customer portal management plan, where applicable, and proactively manage Customer portal access, training, and requirements Must follow internal policies and rules regarding, attendance, training, dress code etc. Basic Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. We will also consider three years of progressive experience in the specialty in lieu of every year of education At least 4 years of related experience Preferred Qualifications Ability to be on top of the order book and be proactive with the communication to avoid and eliminate unnecessary cases Ensure adherence to standard work and relevant customer specific work. Must support your customers and their processes Quality is of most importance. Double checking the work to avoid human errors Ability to communicate and present the problem effectively Good written and oral skills Ability to adapt to changing processes and business rules Understanding the customer need and working towards resolution within the confines of business rules Ability to articulate problem statements and bad news / status with empathy Strong MS office skills, SAP, Salesforce.com Ability to keep customer updated and resolving the case with speed and act with a sense of urgency About Us Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 45 delivery canters in 16 countries spread across 5 continents, with 56,541 employees from 107 nationalities, as of December, 2023. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.