Desktop Engineer Salary in Philadelphia, PA

Location: Philadelphia, PASalary: $75.00 USD Hourly - $85.00 USD HourlyDescription: Our client is currently seeking a IT Systems Engineer for a 12 month + contract.Role:The Systems Engineer is responsible for engineering and administering all on-premise and remote IT infrastructure technologies, services, and components. The Systems Engineer is also responsible for conducting technology orientations with internal IT personnel, system administration training, and tier 2 escalation incident and problem management. Infrastructure components include on-premise and cloud computing hardware and software, Storage Area Networking (SAN), Wide Area Networking (WAN), Local Area Networking (LAN), Active Directory (AD), backup and restore technologies and end user computer operating systems and build types. The Systems Engineer will also recommend tactics or technologies that increase system performance. The right candidate will provide great team member collaborations and customer experiences. The Systems Engineer reports directly to the Infrastructure Architect. Responsibilities: •Directly support the execution of the IT Infrastructure strategy and roadmap •Implement, enhance, and administer computer and networking systems, services, and components to achieve specific business or internal IT functional goals •Support services in a remote/on-premise hybrid employee environment •Prioritize and optimize Tier 2 incident and problem resolution with a focus on customer service •Maintain secure identity and access management and data protection best practices in conjunction with the Director, Cybersecurity to enforce policies and uphold data integrity •Collaborate directly with software and hardware vendors and service providers •Support and maintain all infrastructure component technologies •Train on and suggest enhancements to current IT Standard Operating Procedures (SOP) and work instructions •Act as change owner for infrastructure technology changes •Manage incidents and problems within Tier 2 resolution Service Level Agreements (SLA) •Provide clear and concise status updates on technology implementations and Tier 2 incidents and problems Requirements: •Strong knowledge of Windows Active Directory, Azure, Identity Management, and M365 applications •Strong knowledge of vmware •Strong knowledge of WAN, LAN, and SAN technology stacks •Strong understanding of desktop, mobile, and web application architectures •Proficient with Amazon Web Services (AWS) •Proficient with Bash and/or Powershell script authoring•Proficient with Mac and Linux operating systems •Familiar with SonicWall, Zscaler, WDS, and InTune products•Good communication skills•ITIL change management experience•Solid teamwork and interpersonal skills•Solid customer-centric behaviors and actions•Solid understanding of ITIL incident, problem, and asset management•Proven ability to work in a collaborative and high-performance environment•Ability to operate effectively in fast paced environment Qualifications:•Bachelor's degree in IT, Computer Science, or related area•8+ years of information technology experience within an infrastructure function•3+ years' experience in IT infrastructure management•Bonus: Experience in Biotechnology or Life Science industry •Preferred: MCSE, CompTIA Network, ITIL, CISSP or similar certificationLocation: •This role will be located in Philadelphia, PA and must be onsite 2 days per week minimum Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Audio Visual Support Specialist Penn EngineeringUniversity OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleAudio Visual Support Specialist - Penn EngineeringJob Profile TitleInformation Technology Support Specialist AJob Description SummaryPenn Engineering's world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/The Audio Visual Support Specialist in Computing and Educational Technology Services (CETS) in the School of Engineering and Applied Science (SEAS) will provide Audio/Visual technology services, involving hardware and/or software, to users. This may include: installation, maintenance and troubleshooting of A/V systems in auditoriums, active learning classrooms, conference rooms, and other locations.Job DescriptionThis position will provide Audio/Visual technology services, involving hardware and/or software, to users. This may include: installation, maintenance and troubleshooting of A/V systems in auditoriums, active learning classrooms, conference rooms, and other locations. Interact daily with individuals with a variety of technology expertise, exercising independent judgment in determining how to best meet their needs. Participate in the testing and evaluation of new technology. Participate in and may serve as a liaison between the department and user groups and other campus computing support. May develop and deliver instructional programs and prepare instructional resources in support of end-users.QualificationsBachelor's degree and a minimum of one year of related experience with audio-visual systems or an equivalent combination of education and experience. Demonstrated excellent communication and interpersonal skills. May be required to support events outside regular work schedule and some weekends..Working ConditionsOffice, Library, Computer RoomPhysical EffortTypically sitting at a desk or table; Occasional lifting 25 lb. or lessJob Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolSchool of Engineering and Applied SciencePay Range$37,220.00 - $65,000.00 Annual RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.​To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/SEAS-297-Towne-Building/Audio-Visual-Support-Specialist---Penn-Engineering_JR00087845Copyright ©2022 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-9c9f476c2b0f49459fd7950b5ae23146

University OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleAudio Visual Support Specialist - Penn EngineeringJob Profile TitleInformation Technology Support Specialist AJob Description SummaryPenn Engineering's world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/The Audio Visual Support Specialist in Computing and Educational Technology Services (CETS) in the School of Engineering and Applied Science (SEAS) will provide Audio/Visual technology services, involving hardware and/or software, to users. This may include: installation, maintenance and troubleshooting of A/V systems in auditoriums, active learning classrooms, conference rooms, and other locations.Job DescriptionThis position will provide Audio/Visual technology services, involving hardware and/or software, to users. This may include: installation, maintenance and troubleshooting of A/V systems in auditoriums, active learning classrooms, conference rooms, and other locations. Interact daily with individuals with a variety of technology expertise, exercising independent judgment in determining how to best meet their needs. Participate in the testing and evaluation of new technology. Participate in and may serve as a liaison between the department and user groups and other campus computing support. May develop and deliver instructional programs and prepare instructional resources in support of end-users.QualificationsBachelor's degree and a minimum of one year of related experience with audio-visual systems or an equivalent combination of education and experience. Demonstrated excellent communication and interpersonal skills. May be required to support events outside regular work schedule and some weekends..Working ConditionsOffice, Library, Computer RoomPhysical EffortTypically sitting at a desk or table; Occasional lifting 25 lb. or lessJob Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolSchool of Engineering and Applied SciencePay Range$37,220.00 - $65,000.00 Annual RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Job DescriptionAt WSFS Bank, we empower our Associates to grow their careers, we guide our customers to secure their financial futures, and we actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more. We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.The Deskside Technician II is responsible for defining the technological growth and direction of the desktop environment while ensuring continued stability and standard desktop configurations whenever possible. The incumbent will serve as a specialist for the Desktop Computing Environment and will be the primary escalation point for basic and moderately complex computing problems as well as be accountable for identifying and resolving root causes.This position requires the incumbent to work on-site in Philadelphia, PA.Job Responsibilities:Research, evaluate and recommend new desktop technology solutions and identify failing service levels and help develop processes to remediate the underlying root-causes. Use monitoring processes and tools to ensure proper operation of the Desktop computing environment. Work with the Problem Resolution teams to develop workarounds and communicates to the Incident Management team as well as ensure adherence with prioritization standards. Evaluate "impact" and "urgency", to ensure focus on the highest priority problems and changes. Serve as primary escalation point for basic and moderately complex Desktop Computing Problems, accountable for identifying and resolving root-cause.Work with the Desktop Support Engineers and other IT areas to resolve basic and moderately complex enterprise problems impacting desktop performance. Provide day to day technical and remote desktop support to users via phone, email, and remote connection. Receive inbound calls, answer questions, troubleshoot and document steps performed to resolve basic and moderately complex challenges with hardware, software and application issues in a ticketing system. Maintain ticket updates for all reported incidents. Effectively determine priorities and meet SLA's. Develop and maintain documentation such as training materials and standard operating procedures. Ability to work a flexible schedule to support after hours deployments, patches and upgrades Participate on technology projects as needed. Ability to travel within the WSFS Bank footprint in the Greater Philadelphia region. Minimum Requirements:Bachelor's Degree or equivalent combination of education and experience. Minimum of 2 years of experience providing hands-on desk side technical support for Information Technology.Intermediate level understanding of how to build and repair PCs and hardware (OEM knowledge, RAM, CPU and Hard drives) PXE S CCM imaging, IP phone and hardware installation. LAN Cabling and Patch panel tracing. Ability to multi-task, effectively determine priorities and meet SLA's.Demonstrated understanding of application installation and removal and ability to diagnose application errors.Demonstrated knowledge regarding - Active Directory, Office 365, MS Exchange and user account set up.Demonstrated knowledge of desktops, laptops and Windows 10 operating system.Demonstrated knowledge of supporting mobile devices utilizing iOS, iPadOS and Android operating systems.Demonstrated knowledge of Microsoft Office functionality, able to provide support to users in different Office applications: Excel, PowerPoint, Word.CompTIAA A+ Certification. Demonstrated experience with ticketing systems. Understanding of security practices including physical, internet, and wireless security.Demonstrated understanding of user authentication, permissions and multifactor authentication.Basic networking understanding of VPN, LAN, WAN, and wireless.Clear understanding of iCloud infrastructure.Entry Level bat and PS scripting capabilities. Entry level SCCM deployment/reporting. Ability to travel to offices and branches within the WSFS Bank footprint in the Greater Philadelphia region.Valid driver's license and reliable transportation.Ability to lift and move objects weighing up to 50 lbs.Ability to work a flexible schedule to support after hours deployments, patches and upgrades. WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected] is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Role: Maximo Technical Consultant Location: United States (remote with travel) As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 36,000 people, in over 70 countries, dedicated to improving quality of life.Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world's most complex challenges and deliver more impact together.This role sits within our Intelligence Global Business Area. We use digital intelligence and deep human knowledge to create products and solutions in a holistic way. We empower our clients with agile, data-driven insights and technologies that complement our sustainable design, engineering and advisory expertise. We can confidently work in partnership to address global challenges from climate change and rapid urbanization, to increasing digitalization, socio-economic disruption and societal expectations head-on, all with the common goal of improving quality of life.Role description: .Our Maximo Technical Consultants are responsible for delivering and managing technical artefacts. The role encompasses design, development, testing, and documentation utilising application design, workflow, business logic extension, integration, reports and mobile application development. They work with the latest technologies, systems and methodologies utilising technology to optimise business processes. This role is a customer technical advisory position and will work closely work with our customers.Role accountabilities:As a Technical Consultant, your responsibilities are varied and challenging, and include leadership and contribution to the following activities.• Project Delivery: To implement Arcadis Gen, IBM and other software analysing requirements, configuring, customisation, deploying and developing solutions involving desktop, mobile, integration and reporting components using Gen's DevOps set of automated tools• Analytical thinking and problem solving capable of challenging• Leading from front: As a Technical Consultant who leads the technical delivery from the front and acts on their own initiative whilst guiding and working alongside functional and architecture colleagues to ensure the optimal technical solution is delivered on time• Solution Specification and Design: To analyse and implement the best user experience for our clients aligning role requirements to functional use of our product(s) UI (desktop and mobile)• Communication and Customers: Develop strong relationships with our customers and stakeholders to help identify and analyse requirements and produce user stories, best way of managing code; deployment and test specifications, test data sets etc• Collaboration: Collaborate closely with other sub domains:- Functional and Development team- Project Managers - Technical Architects- Solution Architects- Scrum Masters - Industry Solution Principals, Professionals and AssociatesQualifications & Experience:Must haves: Experience in configuration and customization application as well as integrations Experience in analyzing requirements (application/integration/report),design, build and deployment Maximo functional working knowledge within the rail, infrastructure, utility, or similar industry Maximo data model understanding of key asset management modules Understanding of EAM eco systems and experience in integrated with key external systems Integration test experience not limited to API and File data loads Experience in design, develop and/or re-engineer Maximo application components Strong SQL experience Experience in Maximo customization framework and enhancing custom logic using java or phyton Ability to clearly document technical specifications Stakeholder management Open to learning and adapting to new technologies Maximo architecture, release management, performance management overview Recognize data as a key "asset" Nice-to-haves: Design experience with intermediate to complex integrations Experience in all types of projects - Green field implementation, Upgrades and also application support Expertise in design and building ICEFW Maximo components Interfaces, Conversions, Enhancements, Forms, and Workflows requirements Expertise in Design, Deployment, and administration of BIRT Reports Maximo Integration best practices Understanding of common integrations of key systems like SAP, Oracle and Primavera. Able to articulate the data integration transformations clearly and provide the solution Working experience in Scrum and agile methodology Best practices of coding and deployment Effort estimation techniques Mentor and Coaching experience Continue your career journey as an Arcadian.We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.You do meaningful work, and no matter where your next role in Arcadis takes you, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark; on your career, your colleagues, your clients, your life and the world around you.Together, we can create a lasting legacy.Our Commitment to Equality, Diversity, Inclusion & BelongingWe want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $82400 - 142140 / year

Virtual Active Directory & LDAP Senior Advisor (Information Protection Senior Advisor)will be responsible with comprehensive understanding of LDAP, Active Directory, and their associated technologies. Demonstrating their knowledge of PowerShell scripting, be well-versed in Group Policy administration, and be competent in core infrastructure technologies such as DNS. Supporting related areas like virtualization, server and desktop operating systems, networking, etc. Moreover, the individual will be working in designing and implementing these solutions and should possess extensive troubleshooting abilities to resolve complex issues in a large global operating environment.RESPONSIBILITIES:This position will focus on our Virtual Directory Engineering and expected to architect, designs solutions across Cigna's Active Directory, LDAP, and Virtual Directory. Engineers are expected to respond to applicable Priority 1 incidents and drive resolution. Collaborate with teams across the organization to integrate additional applications into the existing AD/LDAP infrastructure. Partner with application owners to securely integrate AD and LDAP-enabled application into the environment, provide increased security plus user and entitlement management by leveraging directory related technologies.Provides engineering leadership and oversight on architecture design, engineering, and development of information technology solutions in a multi-site, multi domain topology.Manages the troubleshooting and resolution of infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.Partners with IT leadership on engineering and support related issues to develop strategies related to endpoint management. Collaborates with teams across the organization to resolve issues and drive projects. May manage other infrastructure engineers, contractors, or vendors on a project basis.Owns the design and implementation of existing or new technologies. Provides technical guidance to support staff on the team and in other areas. Makes complex modifications to existing software to fit specialized needs and configurations and maintains program libraries and technical documentation.Proactively manages continuous process improvement based on customer feedback, new or emerging technologies, and process standards.QUALIFICATIONS:High School diploma or equivalent and 8 or more years of experience.Bachelor's degree in computer science or a related discipline required, and at least 8 years of experience in all aspects of computer operations or an equivalent combination of education and work experience preferred.Strong judgment and management skills and considerable aptitude in human relations are expected.Relevant Microsoft of other technical certifications are a plus.Problem solving; ITIL Service Operations processes; ability to work independently and as part of a team; strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.Experience and extensive knowledge working with numerous Microsoft technologies such as Windows Server, Active Directory, and related services. Microsoft PowerShell and/or VB.net, solid understanding of core infrastructure technologies such as DNS. Expertise in related areas such as Microsoft Windows, Microsoft Server, Microsoft Exchange, Citrix Product suite, VMware Virtualization, Red Hat Enterprise Linux, LDAP, "Optimal IDM" VIS product and other related tools are a plus.8 or more years of experience in 24/7 global multi-site environments with over 10,000 users, including experience in the architecture, design, and implementation of new and existing identity solutions. Demonstrated excellent problem solving, problem management, and root cause analysis skills.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Jr. Clinical Applications Support SpecialistUniversity OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleJr. Clinical Applications Support SpecialistJob Profile TitleInformation Technology Support Specialist BJob Description SummaryPenn Vet is seeking a Jr. Clinical Applications Support Specialist to join our team. In this role you will provide analytical and troubleshooting skills for implementing and supporting technology applications for Penn Vet hospital user communities. With guidance from senior IT analysts, you will resolve highly complex, multi-function application errors and system issues. In addition, you will address support requests and coordinate them within Penn Vet IT help desk.Job DescriptionJob ResponsibilitiesAssist in the assessment, coordination, documentation, release note review, testing, and implementation of custom applications, upgrades to current systems, and project requests.Address support requests and coordinate them within Penn Vet IT help desk application.With guidance from a senior IT analyst and/or manager, act as a liaison between various hospital departments and advocate for users' needs.With guidance from a senior IT analyst and/or manager, resolve highly complex, multi-function application errors and system issues.Provide and communicate clear documentation for support, status, and issue resolutions.Develops and maintains process documentation to support both technical and end-user staff.Provide training assistance for application users and other staff.Work closely with vendors' technical teams to resolve certain issues that cannot be resolved in-house.Provide on-call after-hours support.The position will be located at the PHL campus in Philadelphia, PA, with the potential for the incumbent to be called upon to offer hospital-level support at either Penn Vet campus, requiring travel to both locations. The second Penn Vet campus is situated in Kennett Square, PA.Occasional lifting 25-50 lbs.Perform other duties as assigned.QualificationsBachelor of Science and 1 to 2 years of experience or equivalent combination of education and experience is required. Bachelor's degree in Information Sciences is preferred.A cover letter is required.A valid driver's license is required.Strong oral and written communication skills are required.The ability to develop and maintain good working relationships and to interact positively and productively with teams across departmental lines, including administrative and executive staff is required.Experience with supporting an EMR or hospital information system, with expertise in hospital or ambulatory clinical computer applications is desired, but not required.Demonstrates strong initiative, establishes personal goals, and takes responsibility for meeting them within the defined timelines required.Essential to this role is the capacity to operate effectively in a dynamic environment, adapting to unforeseen changes in schedules and priorities.Ability to analyze various computer programs and applications to achieve desired output.Strong aptitude for acquiring and mastering new technical skills, showcasing a proactive approach to continuous learning and adaptability in a rapidly evolving technological landscape.Experience with leading multiple initiatives concurrently is preferred.Strong and effective interpersonal and communication skills and the ability to interact professionally with a diverse group of clients and staff.Demonstrated proficiency in technical writing, including the ability to convey complex technical information clearly and concisely.Must also be a highly motivated self-starter capable of working both independently and as a member of a team.Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolSchool of Veterinary MedicinePay Range$43,919.00 - $55,000.00 Annual RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.​To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Vet-School-Rosenthal-Bldg/Jr-Clinical-Applications-Support-Specialist_JR00085796-1Copyright ©2024 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-47bfbefae2a0094dbca3927a69f1f56e

The primary purpose of the job is to:Under the general supervision of the Associate Vice President of Infrastructure Delivery, responsible for the operational and strategic management of an assigned new or revised enterprise technologies(s) or a functional area of Infrastructure Delivery. Directly manages the associates who support this enterprise application or functional area.• Manages multiple Project and work streams using industry standard project practices.• Provides regular status, communication, management follow up to ensure project success.• Performs Risk management through proactive steps to help mitigate common risks.Manages PeopleManages technical leads, various levels of integrators, system analysts, network administrators, database administrators,consultants and vendors who support their assigned enterprise technologies(s) or functional area. Directs, motivates, delegates, and empowers Associates in the successful performance of their tasks and responsibilities. Responsible for identifying appropriate associate candidates and consultants to augment team. Develops and mentors the team in support of multiple customers or business areas. This includes the necessary technical disciplines and skill-sets, career development plans and team player morale.Point of contactPrimary point of contact for all issues related to assigned area supported. Serves as primary contact and consultant to senior management other IS Teams and vendors for projects and production issues to ensure management that business objectives are achieved. Acts as key representative of technology or functional area team, internally and externally, to ensure all objectives are achieved. Manages client expectations and communications flow as it relates to development and the production support efforts. Production SupportResponsible for the operational production support of assigned technology or functional area. Manages all tasks necessary to insure the stability, reliability and integrity of technology or functional area. Responsible for interfacing directly with business units and IS Teams to analyze and resolve technical issues.ProjectsMaintain awareness of existing systems and all current efforts. Works closely with the project team and with other IS Support groups to develop and architecture design strategies to satisfy the customer information requirements. Directs the implementation of the components of assigned technology or functional area, while providing functional guidance and direction to customer/client base. Provides forecasts of project personnel utilization, capital and recurring costs. Participates in the preparation of schedules, cost benefit analysis and work plans.Technical DirectionProvides leadership to IS and the business, including being conversant with the future direction of enterprise technology systems, how that direction will impact the enterprise, and how future and current systems can be exploited for the benefit of the enterprise. Encourages full utilization of existing systems. Actively recommends changes to increase efficiency, minimize operating expense or improve accuracy and timeliness of application systems.Strategic Planning for ProductContributes to the Keystone First/Amerihealth Caritas Health Plan Technology Strategy and Plan. Participates with vendors in the assessment of advanced technology systems, infrastructure, performance monitoring tools, operating systems and database systems including beta and field test participation. Conducts evaluations and selections of new products and technologies for the application related systemsStandards/QAInsures adherence to formal processes, standards and total quality practices in all activities including development, departmental and corporate policies. Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed. Empowered to establish and implement standards and best practices to ensure the highest degree of software quality. Establishes the processes for controlling and managing program and project created knowledge assets and deliverables with the objective of facilitating access, reuse, and policy/regulatory compliance.BudgetAdhere and conform to the departmental guidelines related to Budgeting and managing budgets on an ongoing basis. Responsible for assisting in developing forecasts and tracking both capital and expense budgets for application or functional area.Vendor ManagementEstablishes Vendor/Partner relationships and responsibilities which require close collaboration with finance and the business to assess both new strategic advantages as well as the operating and cost efficiencies in all contracts.Experience/Skills:• Experience Project Managing the delivery of IT Infrastructure projects (e.g. data center, hardware and software, application infrastructure, network, server (Client and UNIX), voice (TDM and VoIP), messaging, IVR, desktop, Citrix, etc)• Considerable experience managing IT infrastructure operations projects and technology integration• Hands-on approach to Project Management and extensive experience managing the resource allocation, scheduling, and costs for multiple simultaneous projects• Ability to manage in a matrix organization• Comfortable working with senior management as well as all technical layers• Ability to glean and clearly articulate (verbally and written) technical requirements• Ability to facilitate technical discussions and actionable tasks across application technologists and engineers• Ability to facilitate discussions that yield clear requirements, and schedules both during the project and post go-live• Ability to facilitate group technical, implementation, and problem solving• Ability to build and manage a project plan inclusive of tasks, resource forecast, and cost• Ability to work both independently and as a part of a project team• Self-starter able to take initiative and operate with minimal supervisionProject Management ExperienceRequired5YearsBachelor's Degree in Business Administration, information technology, or related fieldHighly desired5YearsPMP certificationHighly desired5YearsAbility to manage in a matrix organizationRequired3YearsConsiderable experience managing IT applicaiton and infrastructure projectsRequired3Years