ESSENTIAL JOB FUNCTIONS: Works under the general supervision of the assigned division to provide advanced customer service, administrative support, and data maintenance duties. Serves as Division liaison to all internal and external customers including: greeting and directing visitors, answering and screening telephone calls, and directing callers to appropriate individuals. Assist City employees, citizens, and external agencies with information of services provided by the Division. Provides information and assists in researching and responding to customers' requests from various organizations or individuals regarding services. Monitors, manages, and documents service request/complaints emanated from the call center if assigned. Coordinates, schedules, confirms, and maintains the Division calendar for appointments, meetings, conferences, and events. Performs functions such as coordinating employee parking assignment by creating and issuing parking decals/hang tags and perform occasional parking garage audits. Prepares, logs, distributes, and processes various documentation such as but not limited to check requisitions, accounts payable check request, bids and contracts and legal notices. Prepares and submits timesheets as assigned. Monitors and updates the manager on status of various projects and procedures. May represent the division at various meetings and communicate specific information as instructed by the manager if assigned. Compiles, prepares, and distributes meeting minutes. Edits, and/or prepares written correspondence and reports, researches and compiles data for reports. Prepares and creates presentations, spreadsheets and charts by using various Microsoft applications. Maintains various records, files, databases. OTHER FUNCTIONS:1. Performs additional functions (essential or otherwise) which may be assigned. TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly both verbally and in writing. Requires the ability to operate general office equipment such as a personal computer and telephone. Requires some lifting and carrying objects such as office and presentation supplies weighing up to 15 lbs. TYPICAL WORKING CONDITIONS: Work is performed in an office. MINIMUM QUALIFICATIONS: High school graduate or equivalent and five (5) years administrative office support, computer application, and/or customer service experience to include experience communicating detailed information to the public; or any combination of experience and training which enables one to perform the essential job functions. Bachelor's degree in Business, Public Administration, or related college coursework preferred. One (1) year advanced clerical experience preferred. Working experience using Microsoft Office Applications and Oracle software preferred. The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire. The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at [email protected].

General Manager

GAT Airline Ground Support, Memphis

GAT Airline Ground Support, a fast-growing airline service company, is actively seeking experienced Senior Manager. If you are looking for an opportunity to join a growing, fast paced, reputable airline service company then look no further. You will have the opportunity to help expand GAT's business portfolio through effective leadership that results in excellent quality service to our customers. The ideal candidate possesses skills necessary for taking advantage of growth opportunities. Successful General Managers earn rewards for their achievements.Company Description:GAT offers a broad portfolio of services at locations throughout the United States. Our mission is to provide high quality, regulatory compliant services to our aviation customers that maximize value and execution while ensuring a safe and productive environment for employees and our customers. This mission is only delivered through the commitment of our employees and industry leading programs to include "pay for production".GAT has developed a reputation in the industry of providing the highest quality service to their customers. This begins with a culture of safety as a condition of employment meaning that safety will remain at the forefront of all services we perform. This number one value enables each and every employee to be actively involved in safety processes. GAT also maintains a dedicated training and compliance department to ensure full compliance with its customer's policies and procedures as well as any participating governmental agencies.Job Summary:General Manager positions have the responsibility for maintaining financial budgetary goals, safety policies, procedures and working conditions which affect the employee on the job. In addition to being responsible for immediate work environment he/she will develop their direct reports. Must effectively communicate all safety policies and procedures, GAT's core values, and GAT's Mission to all levels of the organization. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals overseeing a 24-hour operation. A professional and positive image must be consistently displayed by the employee. Must possess a sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement. Must have excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.Job Duties:General Managers must be able to conduct monthly safety meetings for all employees (without exception). Responsible for managing all operation activities and multiple carrier contractsMust be able to conduct flight audits, station audits and "at risk" behavior audits.Participate in monthly company safety conference calls.Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures and practices. Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies.Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.Administer station operational plans such as deicing, FOD, safety, winter operation and baggage plans.Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics. Liaise with all customer service, airport, USPS and our customer.Respond to and/or investigate concerns reported by customer's supervisory personnel.Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.Other duties as assignedQualifications:Bachelor's degree or appropriate combination of education and experience5+ years of Airline industry5+ years of Experience managing and leading people with financial responsibilityExecutive presence and understanding of a large corporate environmentLarge scale project management experienceExperience managing multi-customer marketStrong strategic skills and business acumen combined with the ability to motivate teams to deliver high quality standardsAbility to establish and maintain positive, professional, internal and external work relationships with all stakeholdersStrong analytical skillsMust be a self-directed, highly motivated and proactive leaderStrong communication skills; written and verbalWilling to rotate own schedule to be visible to all clients, team members as needed