Customer Service Representative Salary in Georgia, USA

Austell, GA, USAFull time2024-03-26R24_0000007976SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.• Orders items to ensure appropriate inventory levels are maintained for customers.• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.• Determines the most cost effective shipping method for customer orders.• Partners with Account Representatives to ensure customer satisfaction.• Expedites backorders. May pull inventory and prepare order for shipment to customer.• May handle customer returns.• Performs other duties as assigned.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIES:• Reliability, organization, and attention to detail required.• Strong communication skills including written, verbal, and listening.• Ability to multi-task and time management skills required.• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.• Product knowledge is preferred.COMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI238685730

Pay: $21/hrDuration: 12 month contractLocation: Alpharetta, GAHours: 8 am - 5 pmWe are partnering with Medical Technology Company to hire on a Customer Service Representative.Essential Duties and Responsibilities:Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions.Serve as primary escalation point regarding Order Management issues to field Sales teams.Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com).Comply with standard work practices to ensure professional and consistent service in support of department phone/fax metrics.Manage and utilize relevant software, databases, scripts and tools to provide acceptable service to customersAddress and drive resolution of customer issues including order fulfillment, supply chain related issues, information requests.Provide back-up Account or Process Management based on individual desk requirement.Provide support for the implementation of strategic projects and corporate driven initiatives, such as acquisitions, product launches, and system upgrades.Prepares source data for computer entry by compiling and sorting information.Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.Enters customer and account data by inputting alphabetic and numeric information on keyboard.Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.Purges files to eliminate duplication of data.Establishes entry priorities.Provide general data entry support across many teams on an ad-hoc basisQualifications:Required:Education: bachelor's degree program or equivalent degree in a field of study related to the job or experience obtain by other opportunities.5+ Years of Relevant Work Experience3-5 Years of Experience in Call CentersPreferred:Basic Microsoft Suite Competency (Outlook, Word, Power Point)Previous SAP experience or other Order Management Systems a plus but not necessarySalesforce.com knowledge a plus but not necessary

Distinguished Programs is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Executive Lines and Construction Professionals & Environmental.Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed togrowth by helping our customers grow their business andbuilding a best-in-class system, as well as a great place to work.JOB SUMMARYWe are excited to welcome a Customer Service Representative to join our Accounting Team. We are seeking a dynamic and driven individual looking to develop and grow their accounting knowledge and experience in the insurance industry. As a Customer Service Representative, you will work with hundreds of independent insurance brokers andagents across the United States. You will be the first point of contact for accounting related questions, with the goal of creating an exceptional customer experience. You will play a critical role in being part of the team thatresolves and reconcilesregular inbound inquiries via email and phone. This is an incredible opportunity to learn and be part of both the Commercial Insurance industry and the Accounting/Finance field.ABOUT YOUYou are a curious, habitual learner. You are comfortable working in a dynamic, fast-paced environment with frequent changes to processes, procedures, and new technology tools. Time management, organization, and prioritization come natural to you. You're a resourceful, forward-looking thinker with an exceptional self-directed work ethic who proactively seeks opportunities and proposes solutions, asks questions (and asks for help), and takes accountability. You're a strong verbal and written communicator with high attention to detail. You have excellent problem-solving skills where challenges like multi-tasking don't fluster you. You are tech savvy and have strong computer skills. Finally, you come from a service background.Did we just describe you? If so, please read on because we want to hear from you!RESPONSIBILITIESDrive an exceptional customer experience with every interaction via phone and email.Apply technical knowledge to resolve customer inquiries.Identify opportunities to improve the customer experience.Act as a "gatekeeper" and "gateway", providing a bridge for smooth communication from customers to our accounting and finance department as well as occasionally to various departments throughout the company.Handling customer and broker service inquiries through to resolution.Accounts receivable collections follow-up.General office and clerical work.Ad hoc projects when applicable.SKILLS & QUALIFICATIONSBachelor's Degreeor 4+ years of relevant experience.Knowledge in basic to intermediate accounting concepts and Excel.Salesforce experience preferred.LOCATIONThis role reports to our Buford, GA office with work from home on Fridays.COMPENSATION & PERKS$40,000 - $48,000base salary + yearlybonus. Salary commensurate with knowledge, skills, experience, and geographic location.Summer Fridays (Leave at 2:00PM allFridays from Memorial Day to Labor Day).Great healthcare coverage including Medical, Vision, and Dental.401k with 4% company match. Immediately 100% vested.Life, disability and supplemental insurance.Growth and development opportunities.Wellness Benefits including an Employee Assistance Program, Telemedicine, and Peloton App Digital Membership for 1 year (or if you have Peloton equipment, receive a 4-month waiverWork/Life Balance with generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental (primary or secondary caregiver) leave, a commuter account, and a sabbatical every 7 years.CORE VALUESOur Core Values define our business. At Distinguished Programs you will achieve goals focusedinthe best interest of our customer.INTEGRITYplays a crucial role in the way Distinguished does business.INNOVATIONenables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will?collaborate?with leaders in the organization and build RELATIONSHIPS with your colleagues, carriers and customers.?Capitalize on your interests and strengths to drive an enrichment focused path allowing your?determination?to launch your career in an industry of endless opportunities.?Bring your passion to the work you do, the people you impact and the success weACHIEVEtogether.Acceptance and appreciation for diversity and inclusion are at our core.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Our team is hiring for Call Center Representatives in Buford, GA!Duties:* Attracts potential customers by answering product and service questions; suggesting information about other products and services.*Using phone/email/chat to communicate.* Opens customer accounts by recording account information.* Maintains customer records by updating account information.* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.* Maintains financial accounts by processing customer adjustments.* Recommends potential products or services to management by collecting customer information and analyzing customer needs.* Prepares product or service reports by collecting and analyzing customer information.* Contributes to team effort by accomplishing related results as needed.Skills/Qualifications:Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Customer Service Representative6-month contract (likely extending)Hybrid in Alpharetta, GAOur client, is looking for a Customer Service Representative to join their consumer center team to respond to all the inquiries from consumers requesting information. You'll be interacting with customers to provide information in response to inquiries include determining the client's issue, offer possible solutions, and providing follow-up as needed.Required Skills & ExperienceAbility to accurately document and record customer/client information Analytical thinking and decision making on questions pertaining to consumer informationAbility to multitask and attention to detail is a mustProficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.ResponsibilitiesInvestigate and resolve disputes within required SLAsRespond consumer inquiries or to notify them of dispute investigation results Refer unresolved consumer grievances to designated departments for further investigationKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenYou will receive the following benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental, Orthodontia, and Vision BenefitsVoluntary Life Insurance, Long-Term & Short-Term Disability Insurance401(k) with pre and post-tax optionsPaid Sick Time LeaveMotion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

The purpose of this role is to receive, document, review and resolve consumer complaints that come to Equifax through regulatory agency portals. These agencies include the Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), and Attorney General's Offices (AG). This position is responsible for the thorough review of consumer complaints received and all documents submitted. The Regulatory Complaints Representative will ensure that the consumer's concerns, as well as other complaints regarding Equifax products and services are completely and accurately acknowledged, addressed and resolved. What you'll do: The Customer Support Representative - will monitor, research, and respond to consumer complaints received through various channels. They will perform with a high degree of accuracy, by thoroughly reviewing consumer complaints and relevant documents to ensure all consumer concerns are properly addressed. What experience you need: High school diploma, GED or equivalent required Ability to work with minimum supervision, while maintaining a high level of quality and accuracy Previous experience supporting customers via phone, online, chat or in-person Excellent verbal and written communication skills Strong analytical skills What could set you apart: Previous customer service or general business experience in a regulated environment Be an individual who thrives in a fast-paced environment and is looking for an opportunity to improve the consumer experience with Equifax. Previous customer service experience handling consumer complaints and/or escalations Solid working knowledge of Google suite applications and technical skills Previous Quality assurance experience Act with a Customer Satisfaction Champion mindset For internal candidates we look for agents trained in Maintenance, Verification Processor, Salesforce, ACRO, Excellent QA scores and time management skills.

Develon is looking for a Customer Service Representative to join our dynamic and growing team in Suwanee, GA.Who We AreDevelon, headquartered in Suwanee, Georgia, markets the Develon brand of products which includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Develon is known for its unmatched dedication to service, customer uptime, and durable, reliable products. We are working to achieve a ‘Global Leader in Infrastructure Solutions' by improving products, technology, and business.We are proud of our products, people, cultural diversity, and professionalism within a national and global framework! Powered by innovation!For more information on Develon products, visit na.develon-ce.com.What You'll DoRepresent HD Hyundai Infracore North America on incoming and outgoing calls and cases relating to service parts questions and problems. Research, troubleshoot, and provide information to dealers/customers to resolve open issues regarding parts questions. Expedite and follow up on availability and shipment of parts, new product orders, and back-orders. Perform dealer order maintenance and follow up on availability dates from the materials team. Customer Support Proficiently performs in a fast-paced environment, which includes managing a high volume of calls and emails.Effectively establish relationships with dealers/customers through phone and email communication.Communicate effectively and efficiently on difficult topics, such as parts no longer available, long lead-times, missed orders, incorrectly shipped orders, etc.Expedites and follow-up on availability, backorder status, order and shipment tracking including released and unreleased orders.Capture voice of the customer and identify, create, and execute process improvements proficiently, including making suggestions for improvements. Maintain strong knowledge of the policies for each type of customer.Processes invoices and facilitates return requests for Korean vendors direct.Proficiently inputs call/email data into a tracking system to provide proper call metrics and case research analysis.Proficiently research entry level technical questions and part identification through stock investigations and online parts systems.Support logistics with freight cost rating and claims filing.Updates team SOP's and maintains organization of SOP's.What We OfferCompetitive Compensation and Benefits ProgramHealth, Dental, and VisionGenerous Company 401(k) MatchFree Telehealth BenefitsVoluntary Supplemental ProgramsCareer and Skill Development SupportMake a direct impact on the success of the organizationWhat You'll Need to be SuccessfulHigh School DiplomaAt least 2-4 years of customer service experience, preferably in service or technical-related service fieldAbility to learn and understand the mechanical and operational requirements of construction equipment.Excellent written and verbal communication skillsPossess strong computer skills with experience in Microsoft Outlook and Excel Ability to multi-task in a fast-paced work environmentPositive conflict resolution skillsSelf-motivated and results-oriented with proven problem-solving ability.Experience and knowledge with SAP required. HD Hyundai Infracore North America, LLC. is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 404-354-4094. The Company's hiring location is Suwanee in GA.PI239940876

Company NameARS-Rescue Rooter OverviewARS Rescue Rooter of Georgia is seeking a few INCREDIBLE people to join our Call Center Team that is known to set the standard for Customer Support and Quality Assurance. ResponsibilitiesThis friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers' needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.SALARY: Starting at $15 - $18 per hourSCHEDULE: Full-time opportunityMonday - Friday, 11am - 8pmWeekend rotation, every other weekend will be required.What ARS Rescue Rooter can offer YOU;Great hourly pay and opportunity for professional GROWTHYear round work at a company with a NATIONAL presence!Medical, Dental and Vision Insurance optionsCompany-paid HealthiestYou.com subscription - Teledoc service401(K) with company matchLife insurance, short term and long term disability and MOREFlexible Spending AccountPaid Time Off & HolidaysQualificationsMinimum of two years of Call Center experience REQUIREDMulti-line phone system experience is required. Must have a GREAT phone presence, customer service oriented attitude and share our passion for exceptional service! All candidates are required to pass a drug screening and background check prior to hire.ARS is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

JOB DESCRIPTIONUltimate Staffing is looking for an experienced and personable customer service representative for a thriving client company in Lawrenceville, GA. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.*Full time hours*Fully onsite in Lawrenceville, GA*Pay rate $20-$22Duties and ResponsibilitiesAnswer all questions, calls and emails in a timely mannerDemonstrates the skills and product knowledge required to perform job functions.Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.Order entrySend order receipt confirmation to customerSend order shipping confirmation and ETA to customer after coordinating with all internalSend order change communication to customer as necessaryInternal coordination with all departments regarding orderSend price change communication to customerCoordinate material returns from the customer and generate credit requestSet up new customer account in X3Invoicing to customer - generate the invoice and send it to the customer upon approvalCoordinate and send out liquid and cured samples to customersChecking and confirming inventory for customers and salesmanManaging and consolidating finished goods inventoryCheck order status/electronic ordersCheck inventoryProvide product information and pricingProcess credits, return authorizations and factory charge backs.Tracking and scheduling shipmentsResearch and resolve customer inquiriesUpdate customer experience center with relevant inquiriesReviews appropriate daily reportsMonitor stock levelsFollow and adhere to department/company guidelinesAssisting customers with ordersProcessing OrdersWorking closely with warehouse and production team on shipmentsRequirementsSuperior verbal and written communication skills with a strong ability to solve problems effectively and efficientlyStrong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properlyAbility to multi-task and adjust priorities dynamically to meet deadlines and changing goals1-2 years minimum as a customer care representative in a warehouse setting preferredExperience with shipping/understands shipping, bill of lading and scheduling shipping is importantChemical/paint industry, or construction industry is a plus.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.