Customer Service Agent Salary in Georgia, USA

Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our client's current and potential customers.JOB DESCRIPTION:The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.JOB DUTIES:Provides timely and accurate information to incoming customer order status and product knowledge requestsProcesses customer orders/changes/returns according to established department policies and proceduresProvides timely feedback to the company regarding service failures or customer concernsPartners with the sales team to meet and exceed customer service expectationsWHAT IT TAKES TO SUCCEED:Outstanding problem-solving skillsPatience and empathy - an ability to manage stress and work under pressureExcellent communication skills in writing and verbal with outstanding listening skillsAbility to provide knowledgeable, friendly, and professional customer serviceExperience navigating and efficiently using program tools and software using technologyBasic computer skillsQUALIFICATIONS:Must be a legal US Resident and CitizenMust be at least 18 years of ageMust be able to pass a 7-year criminal background checkMust be able to work at least 15 hours (30 intervals) a weekNo degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard!Previous customer service experience is preferred but is not requiredWHAT YOU NEED TO GET STARTED:A Desktop or Laptop (Windows)Wired internet connectionNoise-cancelling headsetQuiet workspaceWHY SHOULD YOU APPLY?You can create your work schedule to fit your needs, whether you want a full-time or part-time scheduleYou have the opportunity to receive performance-based compensation or other incentivesYou can work remotely

Overview The Customer Service and Collections is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. Schedule:Full Time Shift: Shift Level: 6+ years of experience Success Profile Find out what it takes to succeed as a Customer Service and Collections: Collaborative Time Efficient Organized Critical Thinker Attention to Detail Compassionate Benefits that Reflect Your Contributions Your Pay A compensation program designed for fair and equitable pay. Your Future Secure your future with plans that also include an employer match. Plans and guidance for the future. Your Wellness Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!. Your Joy Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust. Job Details Facility: 1800 Parkway CenterJob Summary:Functions under the direction of the Supervisor Customer Service. Makes outbound calls and receives inbound calls relative to the management, cash collection and/or final disposition of patient account balances due from patients and/or other responsible parties, optimizing cash flow, while demonstrating excellent customer service skills.Core Responsibilities and Essential Functions:Responsible for account management, customer service, cash collection and/or final resolution of balances after they become "self-pay" account balances.- Receives computer generated, management-assigned "work queues" or account inventories of self-pay account balances to be collected or achieve final resolution- Via inbound / outbound phone calls, letters, emails, faxes or walk in visits, etc., works with patients/responsible party and negotiates acceptable payment arrangements to resolve the account balance.- Validates accuracy of self-pay balance and validates with patient their responsibility and determines there is no other responsible party or other coverage (previously undocumented).- Documents negotiated payment commitment in account notes and "queues" account for appropriate future follow up. Accepts payments via credit card, check or cash.- Answer calls regarding Financial Assistance Program. Provide caller with all information available to representative relative to the application and the process. Provide either a mailed copy of the Financial Assistance Program application or direct patient to the online version.- Refer calls to other entities handling WellStar accounts, including but not limited to bad debt agencies, Harkins and Henry, etc. Accurate and timely completion of special projects as assigned. As part of the above tasks, representative will perform all tasks in such a way to, at minimum, meet productivity and quality expectations as reviewed monthly with each representative. The targets and/or Key Performance Indicators are subject to adjustment quarterly by leadership. Provides high quality service excellence in accomplishing goals and objectives.- Demonstrates proficiency in customer service, customer satisfaction and service recovery situations- Demonstrates professional and congenial relationships with both inside (inter-departmental and associated departmental) and outside or external (patients, physician office colleagues, third party payers, etc.) customers- Avoids "defensive" behaviors; listens well and responds in a positive, reassuring manner to achieve desired results- Completes all other duties as assigned Respects and maintains the privacy of patients "protected health information." Demonstrates and maintains compliance with HIPAA regulations and guidelines. Participates in educational updates relative to HIPAARequired Minimum Education:High school diploma RequiredRequired Minimum License(s) and Certification(s):Additional Licenses and Certifications:Required Minimum Experience:Minimum 3 years experience in a hospital, physician's office or related healthcare office environment Preferred andMinimum 2 years in healthcare account management with customer service experience PreferredRequired Minimum Skills:Basic knowledge of medical terminologyBasic experience and knowledge of PC applicationsDetailed-oriented, good organizational skills, and ability to be self-directedStrong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphereFlexibility to perform other tasks as needed in an active work environment with changing work needsHigh-level problem solving, analytical, and investigational skillsExcellent internal/external customer service skillsExcellent communication skills to include oral and written comprehension and expressionAbility to:• learn quickly and meet continuous timelines• exhibit behaviors consistent with principles of excellent service• demonstrate and maintain competency as required for job title and the unit/area(s) of assignment• Exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect)Share the opportunity Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.Our Mission To enhance the health and well-being of every person we serve.Our Vision Deliver worldclass health care to every person, every time.Our Values We serve with compassion We pursue excellence We honor every voice

Job Description Summary Sonesta Atlanta Airport North, 1325 Virginia Avenue, Atlanta, GA is seeking a candidate to W.O.W. our guest and create exciting memories. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.Responsible to maintain the security of cash, credit card transactions, and guest information.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience, or retail customer service preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Job DescriptionThe Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.Required Certificates and Licenses: None Required.Residency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C.Job Description:The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.Identifies and documents work procedures, prioritize workflow and staffing resources, and communicate those strategies effectively to the team, senior management & multiple business units.Manages & reports on daily SFDC case load while looking for ways to improve SFDC and other key system Processes.Evaluates daily priorities and procedures while implementing new & existing return campaigns that target specific workflows.Develops new tools and resources to improve work efficiency, confirms all system processes are working appropriately and updates as needed.Performs replacement analysis making recommendations to both positively impact K12 and our agents.Manages third party mailing house vendor.Develops and manages agents' success measurements and evaluates workflow metrics to conform to policies and procedures.Coordinates and manages computer return pilot programs as requested.Manages purchase orders and purchase requisitions for peripherals; manages peripheral inventory.Provides daily and weekly reports to senior management.Identifies forecasts, trends, obstacles, and opportunities that affect material and hardware reclamations.Constantly analyzing staffing, team dynamics for areas of improvement as well as business improvements suggested to decrease costs and raise collection efforts.REQUIRED QUALIFICATIONS:Bachelor's Degree orThree (3) year of experience in operations, enrollment, reclamations, or other relevant work OREquivalent combination of education and experienceAbility to clear required background check.DESIRED QUALIFICATIONS: Management experience: coaching and motivating remote workforce, caseload management.Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.Ability to maintain a professional home office without distraction during our hours of operation.Attend virtual training via web cam.Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency, Salesforce.Ability to solve problems independently, quickly, thoroughly and to communicate resolutions.Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $46,269.75 - 74,031.60annually. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer II to Pioneer breakthroughs in healthcare. For everyone. Everywhere. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers . Location: Sarasota, FL Shift: Monday through Friday 8:00AM to 5:00PM *company car will be provided* The Automation Customer Service Engineer is a site-based, customer-facing role that installs, services, maintains and modifies automation equipment at customer sites. This highly visible role is a critical component to our holistic approach in solving our customer's most difficult problems. Specialized training will be provided in order to ensure quality in the work performed. The Automation Customer Service Engineer in most cases will report to an onsite manager. The majority of Automation Customer Service Engineers will report to the same facility each day. However, there will be times when work is required at other customer locations in support of the region. The ideal candidate will have some automation tracking experience in a fast-paced and demanding work environment. Key deliverables will include: Provide service, preventative maintenance, modifications and installations on Siemens Healthineers Diagnostics automation systems at customer site with minimal supervision. Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs. Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage company assets including, cell phone, computer, tools, inventory parts, etc. Establish and foster positive business relationships with customers and peers. Perform administrative duties including, but not limited to, recording of time worked, training, expense reports, etc. Provide ongoing feedback to customers and manager in regards to equipment repair status. Interfacing regularly with the technical support center in order to provide the highest level of customer care. Perform other service work as needed in support of the broader region and customer base. Qualifications: High school diploma required. Associates Degree in Electrical, Mechanical or similar engineering program preferred. Equivalent military training is preferred Generally, 8+ years of related experience. Previous experience servicing factory automation systems and/ or robotic systems and/or prior experience in diagnostics laboratories and relative instruments strongly preferred. Ability to work both individually and in an established team setting. Proven track record of strong customer service skills as well as excellent communication skills. Ability to interface with customers, peers, internal support center employees in a positive and professional manner. Must be able to utilize a computer and computer-based tools for reports, emails, and general communication. Willingness and ability to travel domestically and internationally at times for training. Willingness and ability to work different shifts, on-call, nights and week-ends in case of need. Demonstrated experience in continuous improvement. Ability to travel and provide service as needed for assigned area as well as other areas as needed. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site . If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about . As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here .

Optical Customer Service Rep needs 3+ years’ experienceOptical Customer Service Rep requires:Must have optical experienceHigh schoolTelephone/Email EtiquetteActive ListeningFamiliarity with electronic communication methods such as email, instant messaging and chat servicesOptical Customer Service Rep duties:Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questionsPrioritize and problem solve customer issues and concerns.Manage customer late lists, moving late jobs through the lab and communicating with customers.Perform other duties within the customer service department or other areas as assignedMaintain a clean and organized work environment.Observe all company policies, rules, and safety practices.

Signature Service ManagerRenewal by Andersen - Lawrenceville, GAOverview:Renewal by Andersen is the custom division of Andersen windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.As a Signature Service Manager, you will be responsible for managing our project communication team, driving exceptional customer experiences, and fostering positive online reputation. You will utilize Medallia and NiceJob platforms to monitor customer feedback and manage online reputation. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a passion for delivering unparalleled service.Primary Responsibilities:1. Manage a small team of customer service agents providing timely, accurate project updates and ensuring a marque customer experience2. Customer Feedback Management:-Utilize Medallia platform to collect, analyze, and respond to customer feedback across various channels.-Identify trends, insights, and opportunities for service improvement based on customer feedback data.-Interface with the operations team to address customer concerns and enhance overall satisfaction levels.3. Online Reputation Management:-Monitor online reviews and social media channels using NiceJob platform to gauge customer sentiment and brand perception.-Respond promptly and professionally to customer reviews, addressing both positive and negative feedback.4. Performance Analytics:-Generate regular reports and analytics on service performance, customer feedback trends, and online reputation metrics.-Utilize data-driven insights to identify areas for improvement and track progress against key performance indicators.-Collaborate with stakeholders to implement actionable strategies based on performance analytics.5. Training and Development:-Conduct training sessions, workshops, ongoing support and coaching to educate your team on signature service standards and best practices.-Foster a culture of customer-centricity and continuous improvement.Qualifications:- Bachelor's degree strongly preferred but not required- 5+ years of relevant management experience, required- Customer service and resolution experience, team management, working in a metric-driven environment, working at a faster than average pace.- Adaptability, strategic outlook, relationship building, empathy and listening skills, problem solving and organization.Compensation and Benefits:- $60,000-65,000/yr. + Bonus Opportunities- Full insurance package, including medical, dental, vision, and life- 401(K) with company match- Student tuition reimbursement program- Employee perks program- PTO, paid holidays, and floating holidays!Schedule:- Onsite in our Lawrenceville office- Monday-Friday, 8:00am-5:00pm DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Location: Alpharetta, GADescription: Our client is currently seeking a Customer Service Rep - I This job will have the following responsibilities: Review incoming documents to ensure compliance to documented process and requirements prior to completion. Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing requests timely and efficiently. Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence. Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures. Qualifications & Requirements: A Bachelor's degree or equivalent work experience. Strong mathematical and statistical skills. Microsoft Office products (MS Excel, MS Word, and MS PowerPoint). Knowledge/experience in a high volume, production environment. One or more years of customer support experience. One or more years of B2B experience. Multiple systems knowledge (ECPD, ACSS, WFM,). Strong written and verbal communication skills. Flexibility -Hours of operation, Monday ? Friday 7:00 am- 7:00 pm, subject to change based on business needs. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

**LOCATION: GPC (Georgia Power Company) Headquarters – Atlanta, GA (Relocation will not be offered)** **SCHEDULE: Hybrid** **JOB SUMMARY** This position will develop contracts for our category management strategies and business partners in Transmission, Substation and Distribution Construction. **JOB REQUIREMENTS** **Education** · Bachelor's degree in business, Management, Law, Finance, preferred · Formal education in contract language and law is preferred **Experience** · Experience in procurement or contracts preferred + Construction contract experience preferred + Electric Utility experience preferred · Maximo experience preferred **Knowledge and Skills** · Contract law and drafting · Legal and commercial negotiations · Self-motivated and ability to work with minimal supervision · Customer focused with ability to build and maintain relationships with internal customers, suppliers, contractors, and other key stakeholders · Effectively handle tight deadlines, large workloads, and multiple projects with positive enthusiasm · Superior written and oral communication, to successfully negotiate contract terms and write such contracts in a clear, logical, and concise manner · Contract negotiations · Ability and determination to support multiple projects under tight deadlines · Excellent organizational skills are required to plan and manage assigned workload and customer expectations effectively to meet internal business unit requirements · Ability to think strategically and apply broad seasoned judgment to decisions · Strong Communications skills · Strong Customer Service skills · Analytical, negotiation and interpersonal skills · Ability to effectively work and participate in cross-functional and cross-company teams at all levels in the organization to ensure buy-in by multiple companies when working on system projects **KEY JOB RESPONSIBILITIES** · Duties will include the daily support of all sourcing and contracting activities "from cradle to grave", including advising customers on Request for Information (RFI) and Request for Proposal (RFP) preparation, lead pre-bid meetings, review of offers upon receipt from bidders, cost & price analysis, negotiations, risk assessment, preparing contract documents and agreements; assists in contract administration, incorporation of changes, expediting & follow-up, disposition of claims, and contract closeout · Expectations include outstanding oral and written communications with ability to excel in high- level communications with Management at multiple levels · A typical agent will support projects continuously with defined turnaround parameters for all contract related documents (RFPs (Request for Proposal), Master Agreements, Non-Disclosure, Amendments, Service Orders, Statements of Work, etc.) throughout the year. · Ensure that overall risk is properly controlled and mitigated · Ability to develop a detailed knowledge of the Southern Company procurement policies/procedures and have the capability to become a Subject Matter Expert (SME). · Expected to build and maintain a detailed knowledge and understanding of essential legal provisions, contract common law, contract formation issues, remedies, liquidated damages, litigation avoidance, and dispute resolution · Ensure all required terms and conditions are included in procurement documents and works with legal, risk management and financial services (accounting) to resolves contractor exceptions and issues in a timely manner · Ability or potential to draft contract language in the form of special conditions for complex, non- standard purchases · Responsible for identification and evaluation of new sources of supply, domestic and globally, when necessary to meet customer needs, including performing market research and analysis · Ability to build and maintain a fundamental to proficient knowledge of our contracting systems utilized in daily support · Conflict Resolution, the ability to engage and fix identified issues · Maintain the primary interface with contractors in an ethical and respectful manner while protecting the company’s interests **BEHAVIORAL ATTRIBUTES** · Must demonstrate behaviors consistent with the Southern Company values of safety first, intentional inclusion, act with integrity and superior performance · Self-motivated · Customer focused · Strong work ethic · Exhibits an intense sense of urgency · Promotes teamwork · Practices ethical behavior · Displays creativity, initiative, and flexibility · Learns from and utilizes experience **Georgia Power** is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power). Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 5797 Job Category: Supply Chain Job Schedule: Full time Company: Georgia Power

This is a REMOTE outbound/inbound customer service opportunity in which you can work from anywhere and provide customer qualification support to our organization.Pay: $17/hr + bonus opportunitiesSchedule: Monday through Friday 8:00AM to 5:00 PMPosition Summary:The call center representatives are the heartbeat of the sales force. In this role, you will be the first point of contact for our consumers who are searching for the best Insurance product that fits their needs. If you like a challenge and excel in a fast-paced environment, this is the opportunity for you!Responsibilities:Provide excellent customer service to prospective customers via inbound and outbound call programsVerify information submitted by the consumerQuickly build rapport with potential clientsIdentify customer's goals and objectivesTransfer and introduce qualified consumers to a sales representativeRequirements:2 years' experience in customer service call centerAbility to handle high volume phone callsExcellent verbal communication phone skillsBasic computer skills and data entryBenefits:We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your commitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes Medical, dental and vision coverageDesired Skills and ExperienceA large Insurance Call Center is seeking remote outbound customer service representatives.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.