Bilingual Customer Service Representative Salary in Georgia, USA

Overview The Customer Service and Collections is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. Schedule:Full Time Shift: Shift Level: 6+ years of experience Success Profile Find out what it takes to succeed as a Customer Service and Collections: Collaborative Time Efficient Organized Critical Thinker Attention to Detail Compassionate Benefits that Reflect Your Contributions Your Pay A compensation program designed for fair and equitable pay. Your Future Secure your future with plans that also include an employer match. Plans and guidance for the future. Your Wellness Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!. Your Joy Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust. Job Details Facility: 1800 Parkway CenterJob Summary:Functions under the direction of the Supervisor Customer Service. Makes outbound calls and receives inbound calls relative to the management, cash collection and/or final disposition of patient account balances due from patients and/or other responsible parties, optimizing cash flow, while demonstrating excellent customer service skills.Core Responsibilities and Essential Functions:Responsible for account management, customer service, cash collection and/or final resolution of balances after they become "self-pay" account balances.- Receives computer generated, management-assigned "work queues" or account inventories of self-pay account balances to be collected or achieve final resolution- Via inbound / outbound phone calls, letters, emails, faxes or walk in visits, etc., works with patients/responsible party and negotiates acceptable payment arrangements to resolve the account balance.- Validates accuracy of self-pay balance and validates with patient their responsibility and determines there is no other responsible party or other coverage (previously undocumented).- Documents negotiated payment commitment in account notes and "queues" account for appropriate future follow up. Accepts payments via credit card, check or cash.- Answer calls regarding Financial Assistance Program. Provide caller with all information available to representative relative to the application and the process. Provide either a mailed copy of the Financial Assistance Program application or direct patient to the online version.- Refer calls to other entities handling WellStar accounts, including but not limited to bad debt agencies, Harkins and Henry, etc. Accurate and timely completion of special projects as assigned. As part of the above tasks, representative will perform all tasks in such a way to, at minimum, meet productivity and quality expectations as reviewed monthly with each representative. The targets and/or Key Performance Indicators are subject to adjustment quarterly by leadership. Provides high quality service excellence in accomplishing goals and objectives.- Demonstrates proficiency in customer service, customer satisfaction and service recovery situations- Demonstrates professional and congenial relationships with both inside (inter-departmental and associated departmental) and outside or external (patients, physician office colleagues, third party payers, etc.) customers- Avoids "defensive" behaviors; listens well and responds in a positive, reassuring manner to achieve desired results- Completes all other duties as assigned Respects and maintains the privacy of patients "protected health information." Demonstrates and maintains compliance with HIPAA regulations and guidelines. Participates in educational updates relative to HIPAARequired Minimum Education:High school diploma RequiredRequired Minimum License(s) and Certification(s):Additional Licenses and Certifications:Required Minimum Experience:Minimum 3 years experience in a hospital, physician's office or related healthcare office environment Preferred andMinimum 2 years in healthcare account management with customer service experience PreferredRequired Minimum Skills:Basic knowledge of medical terminologyBasic experience and knowledge of PC applicationsDetailed-oriented, good organizational skills, and ability to be self-directedStrong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphereFlexibility to perform other tasks as needed in an active work environment with changing work needsHigh-level problem solving, analytical, and investigational skillsExcellent internal/external customer service skillsExcellent communication skills to include oral and written comprehension and expressionAbility to:• learn quickly and meet continuous timelines• exhibit behaviors consistent with principles of excellent service• demonstrate and maintain competency as required for job title and the unit/area(s) of assignment• Exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect)Share the opportunity Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.Our Mission To enhance the health and well-being of every person we serve.Our Vision Deliver worldclass health care to every person, every time.Our Values We serve with compassion We pursue excellence We honor every voice

Veterans of the industry wish they had joined us earlier for our compensation plans, culture and training. Maximize the ROI on their two cents by joining today. Desired Skills and Experience:Results-oriented, driven self-startersMotivated, positive team buildersA commitment to excellence in all that you doA customer-service oriented mindsetCompetitive leadersPrevious sales experience preferred, but not requiredBilingual in Spanish and English is a plusLife and Health licensed is required to move forward, but we can help you earn one if you aren't already licensedThis opportunity provides access to:Integrity in all that we doAccess to comprehensive training programs for you and your team membersCompetitive compensation that consists of commissions, bonuses and potentially renewals for lifein Association of Insurance Professionals (AIP) gives you access to an array of benefits and discountsincentives including world-class travel and national contests with opportunities to win cash, weekend trips and morededicated team of employees located in your territory committed to helping you recruit, train and manage your businessWho is Colonial Life?Colonial Life was founded in 1939 and began by selling life and accident insurance policies. In 1955, we pioneered the concept of worksite marketing by offering employees benefits through payroll deduction. Today, we offer a diverse portfolio of voluntary benefits that employees want and need- including but not limited to accident, cancer and dental insurance. We help employers determine how they can provide their employees a stronger benefits package and a better enrollment experience. We also meet 1-to-1 with employees to provide simple, straightforward benefits advice that fits their individual lifestyles and budgets. After more than 80 years, we continue to be a strong, stable business:than 90,000 client businesses and organizations, with coverage for 3.7 million of America's workersthan $1 billion in in force premium1,200 home office employees, 10,000 independent sales representatives and sales managers, and more than 16,000 contracted brokers.in 49 states, the District of Columbia and Puerto Rico; in New York, similar products, if approved, are underwritten by a Colonial Life affiliate, The Paul Revere Life Insurance Company.This is an independent contractor opportunity in which you are in business for yourself, but not by yourself. Any income range associated with this posting represents the potential earnings available to you as a business owner in this role; not a guaranteed salary. All earnings in this role are sales results based and uncapped, with a tremendous potential for growth.©2024 Colonial Life & Accident Insurance Company.Colonial Life insurance products are underwritten by Colonial Life & Accident Insurance Company, for which Colonial Life is the marketing brand.

Position Description: Job Purpose and Scope: Responsible for interacting with customers on behalf of the Bank and providing information about products and services, responding to customer complaints, and processing customer requests.Essential Job Functions: Manages large amounts of inbound and outbound calls in a timely manner.Greets customers on the telephone professionally and promptly.Follows communication scripts provided for given topics.Responds to phone or email inquiries of a specific or general nature.Determines appropriate response or direction for a caller.Resolves problems within given authority.Identifies customer needs, clarifies information, researches every issue and provides solutions and/or alternatives.Performs duties, such as processing account balance or transfer requests, stop payment orders, change of address and other customer requests or authorizations.Handles and resolves customer complaints in accordance with Bank policy and procedure.Identifies and escalates priority issues.Routes calls to appropriate resources, if needed.Conducts follow-up calls with customers on items not able to be resolved on initial call.Responsible for meeting personal and team target key performance indicators (KPIs).Attends frequent training to stay informed of changes in systems, processes, and procedures.Performs assigned interactive voice response (IVR) responsibilities.Maintains good attendance and punctuality to work.Follows Bank policy, procedures and guidelines.Performs all other duties as assigned.Knowledge, Skills & Abilities:Knowledge of PC technology.Knowledge of online banking software functionality.Knowledge of internet terms, access, and usage.Ability to communicate effectively both verbally and in writing.Ability to demonstrate effective customer service skills.Ability to demonstrate effective organizational skills.Ability to use telephone technology effectively.Ability to troubleshoot and resolve general customer issues.Ability to work effectively with others on the team.Ability to adhere to Bank policies and procedures.Ability to remain professional in all work situations.Ability to multi-task and manage changing job demands.Ability to work Saturdays.Ability to work additional and/or flexible hours and shifts, as needed.Ability to apply common sense understanding to issues involving multiple variables.Equipment Used in Job Performance/Working Environment:ComputerMulti-function deviceTelephoneMajor Job Demands (Physical/Mental): Decision-makingProblem-solvingNote: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. Position Requirements: Basic Qualifications:High school diploma or equivalent required.Minimum of one (1) year of experience with PCs, typing and using the internet required.Minimum of one (1) year of experience in a call center, retail, or other high-touch customer service position preferred.Prior bilingual customer service experience preferred.Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Are you self-motivated? Do you enjoy helping people?  Do you have extraordinary customer service and sales experience? Can you work in a fast-paced environment?  If you possess these qualities, you will fit right in line with our team!   We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.     Want to Join the Best in Pest? Go Pro with Orkin.  Apply from your phone in minutes!  Named one of the Top Workplaces in the USA! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. We are hiring for classes that will begin in February 2024. Our first class will begin February 25th with subsequent classes every 3 weeks until the summer.  Our Seasonal Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… Work remotely from your home office. You must have a minimum of 50 mbps download/20 mpbs upload high speed internet connection. We will provide the computer and other equipment necessary to be successful in this role Support our field's peak season that starts building around February Manage the customer relationship to ensure best in class service Retain business by offering several remedies to prevent account cancellations Recommend additional services to increase protection value for residences Use different gamification methods as a tool to measure performance We Offer… Variety of Schedules (Schedule may include nights, weekends, and holidays) Three-week quality Training Program that will equip you with the skills and knowledge to be successful (must be available to attend training Mon - Fri from 9am - 6pm EST) Gamification methods to measure performance and increase engagement virtually Ongoing training to grow professionally Great pay and incentives ($16.73/hour minimum plus potential for commissions) 401(k) plan with company match, employee stock purchase plan High performance leads to regular, full-time employment, when available, based on call volume and need   Why Orkin? Founded in 1901, Orkin Pest Control is a global residential and business service provider Consecutive years of improved earnings with over 2 million customers Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Orkin’s National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What’s required High School/GED 1 – 2 years customer service experience within or outside a call center Ability to pass a background and drug screen   Work from home requirements Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise A workspace with adequate furnishings (e.g., a desk and chair) and lighting Minimum of 50 mbps download/20 mpbs upload high speed internet connection, with the ability to hard wire directly to a modem   What you’ll need Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Comfortable working in a high-volume role Demonstrated ability to prioritize tasks and manage time efficiently We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences     Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer II to Pioneer breakthroughs in healthcare. For everyone. Everywhere. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers . Location: Sarasota, FL Shift: Monday through Friday 8:00AM to 5:00PM *company car will be provided* The Automation Customer Service Engineer is a site-based, customer-facing role that installs, services, maintains and modifies automation equipment at customer sites. This highly visible role is a critical component to our holistic approach in solving our customer's most difficult problems. Specialized training will be provided in order to ensure quality in the work performed. The Automation Customer Service Engineer in most cases will report to an onsite manager. The majority of Automation Customer Service Engineers will report to the same facility each day. However, there will be times when work is required at other customer locations in support of the region. The ideal candidate will have some automation tracking experience in a fast-paced and demanding work environment. Key deliverables will include: Provide service, preventative maintenance, modifications and installations on Siemens Healthineers Diagnostics automation systems at customer site with minimal supervision. Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs. Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage company assets including, cell phone, computer, tools, inventory parts, etc. Establish and foster positive business relationships with customers and peers. Perform administrative duties including, but not limited to, recording of time worked, training, expense reports, etc. Provide ongoing feedback to customers and manager in regards to equipment repair status. Interfacing regularly with the technical support center in order to provide the highest level of customer care. Perform other service work as needed in support of the broader region and customer base. Qualifications: High school diploma required. Associates Degree in Electrical, Mechanical or similar engineering program preferred. Equivalent military training is preferred Generally, 8+ years of related experience. Previous experience servicing factory automation systems and/ or robotic systems and/or prior experience in diagnostics laboratories and relative instruments strongly preferred. Ability to work both individually and in an established team setting. Proven track record of strong customer service skills as well as excellent communication skills. Ability to interface with customers, peers, internal support center employees in a positive and professional manner. Must be able to utilize a computer and computer-based tools for reports, emails, and general communication. Willingness and ability to travel domestically and internationally at times for training. Willingness and ability to work different shifts, on-call, nights and week-ends in case of need. Demonstrated experience in continuous improvement. Ability to travel and provide service as needed for assigned area as well as other areas as needed. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site . If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about . As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here .

Optical Customer Service Rep needs 3+ years’ experienceOptical Customer Service Rep requires:Must have optical experienceHigh schoolTelephone/Email EtiquetteActive ListeningFamiliarity with electronic communication methods such as email, instant messaging and chat servicesOptical Customer Service Rep duties:Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questionsPrioritize and problem solve customer issues and concerns.Manage customer late lists, moving late jobs through the lab and communicating with customers.Perform other duties within the customer service department or other areas as assignedMaintain a clean and organized work environment.Observe all company policies, rules, and safety practices.

Let Volt help move you forward! Volt is immediately hiring for Network Customer Service Support in Anaheim, CA (Remote) Must live in California Healthcare Benefits As a Network Customer Service Support, you will: Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by email, telephone or via a CRM. Documents issues within the CRM using specific guidelines. Runs reports and analyzes them to ensure issues are prioritized and resolved based on service level agreements. Research multiple system applications to identify root cause of issue which can be complex in nature. Works to resolve issue within own unit or outside unit. May require outreach to other internal resources or external resources outside of the company. Responds to inquiries from clients, providers and/or other internal or external partners. Determines most effective response. Position typically requires excellent interpersonal skills, ability to understand and interpret multiple systems setup and output and be able to explain the resolution clearly and concisely to a complex issue and policy provisions. Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolve non-routine issues escalated from more junior team members. This is a full-time opportunity. The ideal candidate will have: Experience in a fast-paced, production environment. Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Demonstrated ability to handle multiple assignments competently, accurately, and efficiently. Ability to write clearly and effectively when communicating with all parties. Salary: $17.00 - $18.00 per hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.Job ID : 423279

Location: Alpharetta, GADescription: Our client is currently seeking a Customer Service Rep - I This job will have the following responsibilities: Review incoming documents to ensure compliance to documented process and requirements prior to completion. Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing requests timely and efficiently. Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence. Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures. Qualifications & Requirements: A Bachelor's degree or equivalent work experience. Strong mathematical and statistical skills. Microsoft Office products (MS Excel, MS Word, and MS PowerPoint). Knowledge/experience in a high volume, production environment. One or more years of customer support experience. One or more years of B2B experience. Multiple systems knowledge (ECPD, ACSS, WFM,). Strong written and verbal communication skills. Flexibility -Hours of operation, Monday ? Friday 7:00 am- 7:00 pm, subject to change based on business needs. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

About The CompanyFramework is a social enterprise with a tech-enabled platform founded on a simple idea: every homebuyer should have access to unbiased information about the mortgage process and feel knowledgeable about the responsibilities of owning a home throughout their homeownership journey. We are proudly pro-homeownership and believe it's a uniquely accessible and powerful way for people to plant and grow seeds of generational wealth. We make it easier for people to do this by providing the tools we believe will lead people into homes that improve their quality of life, give them the space to grow into their future, and gain value over time. We're dedicated to helping our customers make decisions with confidence, build wealth in their homes, and protect their investment for generations to come.As we leverage the power of technology to strengthen communities one homeowner at a time, the individual contributions of our small and tight-knit team play a vital, daily role in shaping our products and services. Creative thinking, collaboration, and problem-solving are at the core of the Framework culture, and we're seeking eager team members with drive and innovation to add to the mix.About The TeamOur Partner & Customer Support team plays a vital role in fulfilling our mission. They represent Framework at the forefront, acting as brand ambassadors and advocating for our customers and partners. The team prioritizes the entire lifecycle of learners and partners, aiming to anticipate and address their needs at every stage, fostering strong relationships, and empowering individuals and organizations to achieve homeownership goals confidently. Our highly motivated collaborators thrive in a fast-paced partner & customer support setting and embody values such as empathy, trust, communication, innovation, and a human-centric approach.About The RoleAs a Partner & Customer Support Analyst, you'll provide vital support to our partners and customers with empathy and efficiency, using strong analytical skills and a people-centered approach. Your responsibilities involve working on diverse projects and channels, collaborating closely with the Partner & Customer Support Team Lead, and acting as a bridge to other key business units. You are adept at resolving complex issues through teamwork, showing initiative and independence.The ideal candidate is committed to innovation, seeking opportunities to improve processes and enhance user experiences while aligning with Framework's mission. This is a great, unique opportunity for an innovative visionary with a thoughtful, collaborative, excellent communication, and process-oriented approach.What You'll DoMaintain broad knowledge of Framework's business partner agencies as well as their programs and products that require Framework's products and servicesAttentively answer support inquiries and provide technical support and training via email, phone, chat, zoom, and social media while utilizing tools and resources to investigate and resolve user issues while following communication procedures, guidelines, and policies Manage our customer engagement strategy, keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken Contribute to the development, documentation, and enhancement of processes, systems, policies, and procedures for Partner & Customer Support. This involves upholding knowledge base integrity, monitoring metrics, creating reports, and conducting training and onboarding sessions. Identify and assess customers' needs to achieve satisfaction, collaborating with key team members when customer issues relate to problems and maturing product architecture. Support in managing relationships with vendors and partners who provide additional services to Framework customers Provide administrative support to ensure efficient back-office operations and complete other essential duties and project management as requestedRequirements What You'll BringAbility to act with empathy, tact, and diplomacy under all circumstances and to remain composed under stress Strong interpersonal communication skills, written and verbal, required in both English and Spanish, particularly when communicating by phone and email, with the ability to document and communicate with internal and external resources High technical literacy and the ability to quickly learn new applications and tools Strong problem-solving skills and the ability to respond to changing circumstances and priorities in a positive, focused manner Excellent organizational, accuracy, and attention to detail skills with the ability to manage a workload involving multiple activities, tight deadlines, and multiple stakeholders A learner's mindset that approaches challenges with curiosity, openness, persistence, reflection, and adaptabilityPreferred Qualifications And ExperienceAt least one year of customer support, training, or comparable experience Spanish Bilingual Required; Interpersonal and communication skills, especially written Proficiency in Microsoft Office applications (Word, Excel, Outlook, Microsoft PowerPoint)Active listening, time management, problem analysis, and problem-solving skills Our vision inspires you!Job ClassificationThis is a full-time, full remote, exempt position. This position reports to the Partner & Customer Support Team Lead.Salary Range$50,000.00 to $60,000.00 annually, based on a 37.5-hour workweek.The current salary range is set based on nationwide US averages, taking into account position types, related fields, and job titles. Before making an offer, we conduct a comprehensive assessment, which also factors in the candidate's location.Work Environment and Physical DemandsThis job requires the routine use of standard office equipment such as computers, phones, photocopiers, and filing cabinets. It requires the ability to speak and hear in person, over the phone, and in settings where there are groups of people. Occasional travel is required, including overnight travel for up to four days at a time and travel via airplane.BenefitsWhat We'll Offer You / Benefits of Working for FrameworkThe Framework team is a group of thoughtful, creative, and caring human beings. Our company boasts employees that hail from several different countries and speak a multitude of languages. We are collaborators who value each other's differences and are committed to bringing our authentic selves to work each day, so that we might design quality products for humans that need them. We offer a suite of benefits designed to support our employees' thriving in the workplace, including but not limited to:Flexible Work SchedulesRemote WorkHealth Plans Incl. Dental and Vision401(k) Savings Plan13 Paid Holidays Incl. Election Day5 Weeks of Vacation6 Months Paid Parental LeavePersonal and Professional Growth OpportunitiesOpportunity to help build, pivot, and scale a company focused on building a socially driven, tech-enabled platform for homeownership!Interviewing at FrameworkOur Framework for a Successful Interview ProcessYou apply. In some cases, we may include a short skills questionnaireWe have three interviews, each lasting up to an hour, including the phone interview. Each interview phase will delve deeper into culture and role, department, and organization fit and add-onWe may ask candidates to provide references for a reference check. However, we acknowledge that some candidates may be hesitant to share references for reasons like safety, potential risks to their current job, or experiences in non-inclusive environments. If you're not sure who to list as a reference and want a second opinion, here is a great articleThat's it! Final team sync, an offer is sent, and the next thing you know, we are talking about the next onboarding stepsJoin us!Are you passionate about this opportunity but worried that you don't have 100% of the experience we're looking for? We still want to hear from you!At Framework, our commitment to DEIB is unwavering. We strongly encourage individuals of all backgrounds to apply, including people of color, transgender, non-binary, and those who do and do not identify as LGBTQIA+. We recognize that groups subjected to systemic oppression are likely to only apply for jobs if they meet every requirement, which is why we encourage applications from people with these identities or who are members of marginalized communities. We value your unique perspective and would like to encourage you to apply even if your past experience doesn't align perfectly. You could be the perfect candidate for this or other roles.Apply now!The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet Framework's changing needs.

This is a REMOTE outbound/inbound customer service opportunity in which you can work from anywhere and provide customer qualification support to our organization.Pay: $17/hr + bonus opportunitiesSchedule: Monday through Friday 8:00AM to 5:00 PMPosition Summary:The call center representatives are the heartbeat of the sales force. In this role, you will be the first point of contact for our consumers who are searching for the best Insurance product that fits their needs. If you like a challenge and excel in a fast-paced environment, this is the opportunity for you!Responsibilities:Provide excellent customer service to prospective customers via inbound and outbound call programsVerify information submitted by the consumerQuickly build rapport with potential clientsIdentify customer's goals and objectivesTransfer and introduce qualified consumers to a sales representativeRequirements:2 years' experience in customer service call centerAbility to handle high volume phone callsExcellent verbal communication phone skillsBasic computer skills and data entryBenefits:We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your commitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes Medical, dental and vision coverageDesired Skills and ExperienceA large Insurance Call Center is seeking remote outbound customer service representatives.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.