Customer Service Advisor Salary in Georgia, USA

Overview The Customer Service and Collections is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. Schedule:Full Time Shift: Shift Level: 6+ years of experience Success Profile Find out what it takes to succeed as a Customer Service and Collections: Collaborative Time Efficient Organized Critical Thinker Attention to Detail Compassionate Benefits that Reflect Your Contributions Your Pay A compensation program designed for fair and equitable pay. Your Future Secure your future with plans that also include an employer match. Plans and guidance for the future. Your Wellness Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!. Your Joy Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust. Job Details Facility: 1800 Parkway CenterJob Summary:Functions under the direction of the Supervisor Customer Service. Makes outbound calls and receives inbound calls relative to the management, cash collection and/or final disposition of patient account balances due from patients and/or other responsible parties, optimizing cash flow, while demonstrating excellent customer service skills.Core Responsibilities and Essential Functions:Responsible for account management, customer service, cash collection and/or final resolution of balances after they become "self-pay" account balances.- Receives computer generated, management-assigned "work queues" or account inventories of self-pay account balances to be collected or achieve final resolution- Via inbound / outbound phone calls, letters, emails, faxes or walk in visits, etc., works with patients/responsible party and negotiates acceptable payment arrangements to resolve the account balance.- Validates accuracy of self-pay balance and validates with patient their responsibility and determines there is no other responsible party or other coverage (previously undocumented).- Documents negotiated payment commitment in account notes and "queues" account for appropriate future follow up. Accepts payments via credit card, check or cash.- Answer calls regarding Financial Assistance Program. Provide caller with all information available to representative relative to the application and the process. Provide either a mailed copy of the Financial Assistance Program application or direct patient to the online version.- Refer calls to other entities handling WellStar accounts, including but not limited to bad debt agencies, Harkins and Henry, etc. Accurate and timely completion of special projects as assigned. As part of the above tasks, representative will perform all tasks in such a way to, at minimum, meet productivity and quality expectations as reviewed monthly with each representative. The targets and/or Key Performance Indicators are subject to adjustment quarterly by leadership. Provides high quality service excellence in accomplishing goals and objectives.- Demonstrates proficiency in customer service, customer satisfaction and service recovery situations- Demonstrates professional and congenial relationships with both inside (inter-departmental and associated departmental) and outside or external (patients, physician office colleagues, third party payers, etc.) customers- Avoids "defensive" behaviors; listens well and responds in a positive, reassuring manner to achieve desired results- Completes all other duties as assigned Respects and maintains the privacy of patients "protected health information." Demonstrates and maintains compliance with HIPAA regulations and guidelines. Participates in educational updates relative to HIPAARequired Minimum Education:High school diploma RequiredRequired Minimum License(s) and Certification(s):Additional Licenses and Certifications:Required Minimum Experience:Minimum 3 years experience in a hospital, physician's office or related healthcare office environment Preferred andMinimum 2 years in healthcare account management with customer service experience PreferredRequired Minimum Skills:Basic knowledge of medical terminologyBasic experience and knowledge of PC applicationsDetailed-oriented, good organizational skills, and ability to be self-directedStrong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphereFlexibility to perform other tasks as needed in an active work environment with changing work needsHigh-level problem solving, analytical, and investigational skillsExcellent internal/external customer service skillsExcellent communication skills to include oral and written comprehension and expressionAbility to:• learn quickly and meet continuous timelines• exhibit behaviors consistent with principles of excellent service• demonstrate and maintain competency as required for job title and the unit/area(s) of assignment• Exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect)Share the opportunity Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.Our Mission To enhance the health and well-being of every person we serve.Our Vision Deliver worldclass health care to every person, every time.Our Values We serve with compassion We pursue excellence We honor every voice

Are you self-motivated? Do you enjoy helping people?  Do you have extraordinary customer service and sales experience? Can you work in a fast-paced environment?  If you possess these qualities, you will fit right in line with our team!   We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.     Want to Join the Best in Pest? Go Pro with Orkin.  Apply from your phone in minutes!  Named one of the Top Workplaces in the USA! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. We are hiring for classes that will begin in February 2024. Our first class will begin February 25th with subsequent classes every 3 weeks until the summer.  Our Seasonal Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… Work remotely from your home office. You must have a minimum of 50 mbps download/20 mpbs upload high speed internet connection. We will provide the computer and other equipment necessary to be successful in this role Support our field's peak season that starts building around February Manage the customer relationship to ensure best in class service Retain business by offering several remedies to prevent account cancellations Recommend additional services to increase protection value for residences Use different gamification methods as a tool to measure performance We Offer… Variety of Schedules (Schedule may include nights, weekends, and holidays) Three-week quality Training Program that will equip you with the skills and knowledge to be successful (must be available to attend training Mon - Fri from 9am - 6pm EST) Gamification methods to measure performance and increase engagement virtually Ongoing training to grow professionally Great pay and incentives ($16.73/hour minimum plus potential for commissions) 401(k) plan with company match, employee stock purchase plan High performance leads to regular, full-time employment, when available, based on call volume and need   Why Orkin? Founded in 1901, Orkin Pest Control is a global residential and business service provider Consecutive years of improved earnings with over 2 million customers Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Orkin’s National Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications What’s required High School/GED 1 – 2 years customer service experience within or outside a call center Ability to pass a background and drug screen   Work from home requirements Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise A workspace with adequate furnishings (e.g., a desk and chair) and lighting Minimum of 50 mbps download/20 mpbs upload high speed internet connection, with the ability to hard wire directly to a modem   What you’ll need Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Comfortable working in a high-volume role Demonstrated ability to prioritize tasks and manage time efficiently We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences     Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer II to Pioneer breakthroughs in healthcare. For everyone. Everywhere. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers . Location: Sarasota, FL Shift: Monday through Friday 8:00AM to 5:00PM *company car will be provided* The Automation Customer Service Engineer is a site-based, customer-facing role that installs, services, maintains and modifies automation equipment at customer sites. This highly visible role is a critical component to our holistic approach in solving our customer's most difficult problems. Specialized training will be provided in order to ensure quality in the work performed. The Automation Customer Service Engineer in most cases will report to an onsite manager. The majority of Automation Customer Service Engineers will report to the same facility each day. However, there will be times when work is required at other customer locations in support of the region. The ideal candidate will have some automation tracking experience in a fast-paced and demanding work environment. Key deliverables will include: Provide service, preventative maintenance, modifications and installations on Siemens Healthineers Diagnostics automation systems at customer site with minimal supervision. Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs. Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage company assets including, cell phone, computer, tools, inventory parts, etc. Establish and foster positive business relationships with customers and peers. Perform administrative duties including, but not limited to, recording of time worked, training, expense reports, etc. Provide ongoing feedback to customers and manager in regards to equipment repair status. Interfacing regularly with the technical support center in order to provide the highest level of customer care. Perform other service work as needed in support of the broader region and customer base. Qualifications: High school diploma required. Associates Degree in Electrical, Mechanical or similar engineering program preferred. Equivalent military training is preferred Generally, 8+ years of related experience. Previous experience servicing factory automation systems and/ or robotic systems and/or prior experience in diagnostics laboratories and relative instruments strongly preferred. Ability to work both individually and in an established team setting. Proven track record of strong customer service skills as well as excellent communication skills. Ability to interface with customers, peers, internal support center employees in a positive and professional manner. Must be able to utilize a computer and computer-based tools for reports, emails, and general communication. Willingness and ability to travel domestically and internationally at times for training. Willingness and ability to work different shifts, on-call, nights and week-ends in case of need. Demonstrated experience in continuous improvement. Ability to travel and provide service as needed for assigned area as well as other areas as needed. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site . If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about . As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here .

Job DescriptionCustomer Service AdvisorRemote - USThe Opportunity:Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.For more information about Anthology and our career opportunities, please visit www.anthology.com.Student Success brings virtualized support and technology enabled solutions to the world's most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.We are looking for talented Customer Service Advisors to join our team. Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, advisors identify, diagnose, and resolve issues reported by end users.Student Success offers remote, work from home opportunities with immediate availability and schedules that offer flexibility.Position responsibilities: Demonstrating empathy, patience, and soft skills during phone calls Managing and resolving identified client issues for assigned customer accounts Documenting information into web-based ticketing system Searching and navigating knowledge base and integrated customer information systems to identify appropriate resolution for client issues Escalating unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution Projecting favorable image of the company to promote its objectives and goals that enhance client relationships Following specified call flow to maximize effectiveness and efficiency Adapting to dynamic call center environment with variance in daily break times Working in adherence to assigned shift, which could include weekends and holidays Participating in internal training programs to expand knowledge and support multiple clients Providing delightful, efficient, and accurate resolution to customer inquiries Handling multiple job tasks at one time and escalating issues in a timely manner The Candidate:Required skills/qualifications: High School diploma or equivalent combination of education and experience Must be at least 18 years old A stable history of employment You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift Experience using internet-based browsers such as Chrome, Firefox, Safari Strong computer knowledge, including the ability to accurately type at least 25 wpm Ability to take inbound (voice) phone calls in a conversation-heavy environment Excellent oral and written communication skills Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems Experience using a laptop or desktop computer, including multiple applications, windows, and monitors Familiarity with education-related technologies Excellent critical thinking and problem-solving skills Analytical orientation with strong attention to detail Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) Willing to accept a temporary assignment Must reside within an approved state* Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service 4 0 Mbps Download 1 5 Mbps Upload 100ms Ping or less Jitter: 40 MS or less Hardwired Connection Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges Preferred skills: Some level of college completed 1 or more years of customer service or contact center experience Previous experience in the education industry and e-learning technologies Pay rate is $12.00/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation,gender identity/expression,protected military/veteran status, or any other legally protected factor.*This position is available for candidates residing in the following states: AL, AR, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV

Optical Customer Service Rep needs 3+ years’ experienceOptical Customer Service Rep requires:Must have optical experienceHigh schoolTelephone/Email EtiquetteActive ListeningFamiliarity with electronic communication methods such as email, instant messaging and chat servicesOptical Customer Service Rep duties:Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questionsPrioritize and problem solve customer issues and concerns.Manage customer late lists, moving late jobs through the lab and communicating with customers.Perform other duties within the customer service department or other areas as assignedMaintain a clean and organized work environment.Observe all company policies, rules, and safety practices.

Let Volt help move you forward! Volt is immediately hiring for Network Customer Service Support in Anaheim, CA (Remote) Must live in California Healthcare Benefits As a Network Customer Service Support, you will: Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by email, telephone or via a CRM. Documents issues within the CRM using specific guidelines. Runs reports and analyzes them to ensure issues are prioritized and resolved based on service level agreements. Research multiple system applications to identify root cause of issue which can be complex in nature. Works to resolve issue within own unit or outside unit. May require outreach to other internal resources or external resources outside of the company. Responds to inquiries from clients, providers and/or other internal or external partners. Determines most effective response. Position typically requires excellent interpersonal skills, ability to understand and interpret multiple systems setup and output and be able to explain the resolution clearly and concisely to a complex issue and policy provisions. Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolve non-routine issues escalated from more junior team members. This is a full-time opportunity. The ideal candidate will have: Experience in a fast-paced, production environment. Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Demonstrated ability to handle multiple assignments competently, accurately, and efficiently. Ability to write clearly and effectively when communicating with all parties. Salary: $17.00 - $18.00 per hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.Job ID : 423279

Location: Alpharetta, GADescription: Our client is currently seeking a Customer Service Rep - I This job will have the following responsibilities: Review incoming documents to ensure compliance to documented process and requirements prior to completion. Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing requests timely and efficiently. Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence. Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures. Qualifications & Requirements: A Bachelor's degree or equivalent work experience. Strong mathematical and statistical skills. Microsoft Office products (MS Excel, MS Word, and MS PowerPoint). Knowledge/experience in a high volume, production environment. One or more years of customer support experience. One or more years of B2B experience. Multiple systems knowledge (ECPD, ACSS, WFM,). Strong written and verbal communication skills. Flexibility -Hours of operation, Monday ? Friday 7:00 am- 7:00 pm, subject to change based on business needs. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Customer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company Technologies to these customers throughout the term of their agreements.The ideal candidate is someone who has experience in and excels at nurturing customer relationships, managing multi-faceted onboarding processes, and developing and executing detailed plans that bring customers both immediate value and long-term success. They're highly driven to exceed benchmarks for service quality and revenue generation and passionate about the overall customer experience.Customer Success Manager Responsibilities:Deliver customers an onboarding experience that efficiently navigates change management concerns and focuses on customers' long-term business objectives.Work directly with assigned customer accounts to carry them from point of hand-off (from the sales team) to the long-term value they seek.Utilize Key Performance Indicators to improve regular engagement (with customers, counterpart program managers, and executive sponsors) around new and ongoing projects to provide clients satisfaction and quantifiable value being driven from delivering projectsThink critically alongside and on behalf of customers regarding their challenges, as well as strategic opportunities to uncover new business cases and user growth.Advocate for customers' needs and challenges, engaging internal teams on behalf of their interests.Maintain accurate information and updates regarding customer data and activity in our CRM system.Communicate and collaborate effectively across departments.Identify and leverage opportunities for customer referrals and marketing case studies, taking care of developing, preparing, and nurturing customers for advocacy.Customer Success Manager Requirements:2+ years of experience and proven success in account management / customer success, with specific attention to driving customer adoption, satisfaction, and retention.Detail-oriented and creative thinker in terms of executing a process.Proficient in Project Management toolsFluent in sales processes such as lead generation, deal stage management, and forecasting.Excellent written and verbal communication skills.Advanced knowledge of Microsoft Excel, PowerPoint, WordCustomer Success Manager Skills:Regularly puts yourself in customers' shoes and takes action with their needs, wants, and challenges top of mind.Feels passionate about providing an exceptional customer experience.Views your profession as your craft and continuously pursues excellence in your work.Thrives in a fast-paced, high-growth startup environment.Loves to win, but never allows success to breed complacency or diminish your desire to learn, grow, and improve.Thinks critically about your business and customers; speaks up when you observe a weakness, threat, or opportunity; and takes action to the best of your capacity.Does the right thing-even when it's hard and especially when money is on the line.

MessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We're disrupting an industry by providing a solution that gives marketers complete control over their multi-channel programs through advanced technology. Our product is solving marketing challenges for Enterprise customers that undoubtedly reach every candidate applying for this position.We're looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will be responsible for managing day-to-day interactions with customers, including being the primary point of contact for on-going projects or implementations, as well as cross-selling initiatives. This role helps understand, define, and outline customer requirements, as well as manage their expectations and timeliness. You're most likely to be successful in this role if you have prior email industry experience, are a motivated self-starter, possess strong customer skills, and welcome new challenges.RoleServes as primary point of contact for day-to-day interactions with assigned customers, building long-lasting relationships through Trusted Advisor statusAddresses requests and needs, providing status updates and reporting in a timely and professional mannerLeads or assists with strategic cross-selling and up-selling initiativesSupports Senior Director of Accounts with ongoing management of all account-related activities, including customer feedback, NPS, internal reporting, customer communications, compliance reporting, etc., and assists with QBR or onsite customer meetingsAssists with building and updating documentation and encourages others to support documentation effortsProvides project management expertise for assigned projects including requirements gathering, milestone tracking and status reportingRequirements3-7 years of related experience in customer success or account management, ideally with focus on enterprise customersEmail Service Provider/Marketing Automation tool experience is strongly preferredKnowledge of project management processes and deliverables: requirements gathering, timeline estimations, resource assignment, issue identification & escalationUnderstanding of QA processes and customer approvalsExperience working with creative and technology team members and a thorough understanding of task management and deliverablesSolid organizational & problem-solving skills and ability to resolve issues in a proactive manner, utilizing effective written and verbal communication skillsBachelor's degree in related field preferredBenefitsFun, fast-paced, professional, and collaborative environment in Midtown AtlantaHybrid remote / in-office work environmentCasual dress all-day, everydayGenerous PTO policyFlexible hoursHealth, dental, vision and life insurance (most plans 100% company paid!)401k PlanPaid covered parking spot or MARTA passPaid Parental LeaveUse of company's 4 season tickets to the Atlanta BravesUse of company's 4 State Farm Arena Concert Club tickets + all you can eat & drink

This is a REMOTE outbound/inbound customer service opportunity in which you can work from anywhere and provide customer qualification support to our organization.Pay: $17/hr + bonus opportunitiesSchedule: Monday through Friday 8:00AM to 5:00 PMPosition Summary:The call center representatives are the heartbeat of the sales force. In this role, you will be the first point of contact for our consumers who are searching for the best Insurance product that fits their needs. If you like a challenge and excel in a fast-paced environment, this is the opportunity for you!Responsibilities:Provide excellent customer service to prospective customers via inbound and outbound call programsVerify information submitted by the consumerQuickly build rapport with potential clientsIdentify customer's goals and objectivesTransfer and introduce qualified consumers to a sales representativeRequirements:2 years' experience in customer service call centerAbility to handle high volume phone callsExcellent verbal communication phone skillsBasic computer skills and data entryBenefits:We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your commitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes Medical, dental and vision coverageDesired Skills and ExperienceA large Insurance Call Center is seeking remote outbound customer service representatives.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.