Customer Representative Salary in Georgia, USA

Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our client's current and potential customers.JOB DESCRIPTION:The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.JOB DUTIES:Provides timely and accurate information to incoming customer order status and product knowledge requestsProcesses customer orders/changes/returns according to established department policies and proceduresProvides timely feedback to the company regarding service failures or customer concernsPartners with the sales team to meet and exceed customer service expectationsWHAT IT TAKES TO SUCCEED:Outstanding problem-solving skillsPatience and empathy - an ability to manage stress and work under pressureExcellent communication skills in writing and verbal with outstanding listening skillsAbility to provide knowledgeable, friendly, and professional customer serviceExperience navigating and efficiently using program tools and software using technologyBasic computer skillsQUALIFICATIONS:Must be a legal US Resident and CitizenMust be at least 18 years of ageMust be able to pass a 7-year criminal background checkMust be able to work at least 15 hours (30 intervals) a weekNo degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard!Previous customer service experience is preferred but is not requiredWHAT YOU NEED TO GET STARTED:A Desktop or Laptop (Windows)Wired internet connectionNoise-cancelling headsetQuiet workspaceWHY SHOULD YOU APPLY?You can create your work schedule to fit your needs, whether you want a full-time or part-time scheduleYou have the opportunity to receive performance-based compensation or other incentivesYou can work remotely

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.JOB SUMMARY:The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility.Are you ready to make a Difference?Duties and Responsibilities include: Must be customer service orientedPromptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and proceduresSchedule, reschedule and cancel appointments as neededReturn all telephone messages in a timely mannerProvides information on HRH programsCollects and enters the information of individuals served into the EHR system in a concise, thorough and accurate mannerIf applicable, ensures individuals are referred to the clinical team for triage.Responds to irate individuals in a calm and professional mannerMaintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent informationScan paper documents in a timely manner.Collects all monies due to HRH and posts to Cash Sheet accurately.Checks in/out all individuals served in a timely manner.Completes the financial process accurately and in a timely mannerUpholds positive interpersonal relations among all team members.Use initiative and good, sound judgment.All other duties as assigned

RESPONSIBILITIES:Kforce has a client in Alpharetta, GA that is seeking a hybrid Customer Support Representative IV to join their team.Duties Include: Customer Support Representative IV will approve the resolution of customers' service or billing complaints by authorizing activities such as refunding money and adjusting bills Act as escalation point for clients/customers Approve the referral of unresolved customer grievances to designated departments for further investigation As a Customer Support Representative IV, you will review, monitor, and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Obtain and examine all relevant information to assess validity of complaints and to determine possible causesREQUIREMENTS: High School diploma or GED required; Prefer to have college degree 3+ years of experience in accounting, collections or customer service/billing required Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills Strong ability to work independently and manage one's time Strong ability to accurately document and record customer/client information Strong leadership and mentoring skills necessary to provide support and constructive performance feedback Previous experience with computer applications, such as Microsoft Word and PowerPoint The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Full job descriptionDescription:CTG's Fortune 100 client in Atlanta, Georgia has a long term contract opening for a Customer Service Representative.Project Location: Atlanta, GAProject Duration:Duties for the customer success associate will include a broad range of tasks such as effectively troubleshooting customer issues and serve as a customer advocate to assist in problem resolution. You should also be able to provide insights on trends and issues, improve customer experience through product support, and handle customer complaints and requests.Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Associate should engage with customers, maximize value, and assist in creating positive growth of our customer base.Requirements:1-2 years Customer Service experience in a digital consumer industry for a global brandExcellent English-language communication skills, both written and oral, including the ability to adjust tone and approach depending on audienceEffective troubleshooting skills necessary across a broad portfolio of productsHigh computer literacy and ability to learn new software ? Candidates must pass a writing testExperience in Salesforce, Jira, Office is preferredAbility to read JavaScript and work with APIs is a plus Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.CTG's Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.About Us: CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Reliance Worldwide CorporationPosition: Sales Support RepresentativeReports To: Customer Service ManagerLocation: Atlanta, GACompany DescriptionPlumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating, construction, and fluid technologies to make our customers' lives easier, while sustainably delivering unrivalled returns. We are publicly traded on the Australian Stock Exchange (ASX) and headquartered in Atlanta, Georgia, USA with regional headquarters in Brisbane, Australia and London, UK. Our global family of brands are driven to make a lasting impact - we are better for our planet, better for our people, and better on our commitments. We operate in 45 facilities across 20 countries. We're acquisitive and we're laser-focused on growth. Role ProfileA Sales Support Representative's job is primarily to assist in customer inquiries, concerns and requests regarding products and services either by telephone and/or electronically.Principal ResponsibilitiesServes as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned areaRespond promptly to customer inquiries Handle and resolve customer complaintsObtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints Process orders of all typesProcess Warranty and Courtesy Replacement ordersRecord customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaintsRecord details of actions takenCommunicate and coordinate with our Internal Sales Representatives (ISR)Communicate directly with our Manufactures Rep AgenciesSupport assigned Inside Sales Team members and assist/provide back up in those efforts as a part of the function of this roleOther duties as requiredEssential FunctionsAbility to work in a team environment as well as being a self-starter of improvement projectsExceptional verbal and written communication skillsExceptional troubleshooting skillsMust be able to communicate effectively, both verbally and in writingMust have the ability to work well within a business environment and the ability to multitaskEducation, Knowledge, Skills and ExpertiseHS Diploma required, some college preferredMust be proficient in Microsoft Office Programs including Word, Excel and Power Point Experience in Business Management Software (i.e. SAP) is preferred but not requiredNeed to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners. Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions. Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills. Ability to offer prompt, effective support to warehouse, plant and corporate office environments.Working Conditions and Physical DemandsThis position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations. Department is open from 7am - 6pm EST to accommodate service coverage for west coast. Must be able to work a regular 8 hour/ day schedule in that window. Minimal, if any, travel.Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job. Benefits IncludeTraditional and Roth 401k - with up to 4% company matchHealth insuranceDental insuranceVision insuranceEmployee assistance programFlexible spending accountLife insurancePaid time offTuition reimbursementEmployee Stock Share Plan100% paid 10-week maternity leave100% paid 2-week paternity leave

Company Overview:Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. We're committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing their career.Job Description:As a Customer Service Representative, you will be an integral part of our team, providing exceptional service to our clients. You will be responsible for managing various data-related tasks, supporting our Customer Service Manager, and handling customer interactions with professionalism and empathy. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists!Responsibilities:Serve as a key point of contact for customers, handling inquiries via phone, email, and voicemail with promptness and courtesy.Manage and update customer information, including demographics and insurance details, ensuring accuracy and compliance.Collaborate effectively with third-parties, overseeing and maintaining current patient information.Ensure proper usage and understanding of relevant medical terminology.Utilize Excel and other software tools to manage operational trackers, contributing to team efficiency and progress monitoring.Learn and adapt to new software platforms quickly, including CRM systems, data analysis tools (e.g., Power BI), and in-house software (Microsoft Business Central).Assist in developing and refining customer service protocols and procedures.Qualifications:Education: High school diploma or equivalent required; further education or certification in a relevant field is a plus.Experience: Minimum 1 year in DME Customer Service; 3+ years in diverse customer service settings, including healthcare, preferred.Technical Skills: Proficiency in Excel, familiarity with medical terminology, and the ability to quickly master new software tools.Soft Skills: Exceptional communication (written and verbal), organizational, and interpersonal skills. Strong critical thinking and problem-solving abilities.Independence: Ability to work independently and as part of a team, demonstrating initiative and self-direction.Adaptability: Comfortable working in a fast-paced, non-traditional environment, with a willingness to embrace change and tackle new challenges.What We Offer:A competitive salary and benefits package.Opportunities for professional development and career growth.A collaborative and innovative work environment.

Join the 1st Franklin team as a Customer Service Representative.Salary: $14.00 to $15.75 per hourThis position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. The CSR interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.Principal Accountabilities and Key ActivitiesIdentifies and responds to customer needs in a timely and efficient mannerBuilds internal and external relationshipsEnsures customer confidentiality and private information is maintainedInterviews customers and process applications, making recommendations for product and services approvalProcesses payments, verifies cash, endorsements, issues receipts, ACH, etc.Prepare and present assigned daily marketing offersResponsible for assigned collection of customer accountsCompiles and maintains records of all daily assigned tasksEducation, Qualifications and ExperienceHigh School Diploma or equivalentAbility to meet current Licensing requirements of various States and Federal regulatorsDemonstrate the ability to analyze relevant information and apply individual judgmentAdvanced interpersonal relationship skills at a variety of levels and greatly differing social and business settingsAbility to maintain confidential business and personal informationAction and result focusedStrong communication skills (verbal / written / interpersonal)Proficient with MS Office Suite productsMust possess a valid driver's license and the ability to operate an automobileAbout Us:1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.

Ontex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribute in more than 110 countries through leading retailer private labels, as well as under our own brands.Job Title: Customer Service RepresentativeSchedule: Monday - Friday, 8am - 5pmLocation: AlpharettaReports To: Senior Logistics Manager of North AmericaJob PurposeThis position is responsible for representing Ontex to the customer and the customer to Ontex. The Customer Service Representative is responsible for consistently meeting customers' expectations by ensuring that the supply chain meets their demands. Provides insights and analysis of customer activity to support new product launches, promotions, vendor managed inventory and service improvements. Works directly with the customer and ONTEX associates to assure customer purchase orders are processed accurately and delivered on time & complete.Main Responsibilities and Key Tasksand maintain effective working relationships with customers to ensure their supply requirements for Ontex consumer products are met.with Ontex associates including sales, production planning, demand planning, distribution, transportation, product marketing, commercial finance & IT support to anticipate and proactively resolve product flow issues.and lead meetings to prevent or resolve problems. Be prepared and actively participate in related meetings. As a direct customer contact, consistently demonstrate a passion for the customer, an understanding of the issues and a spirit of collaboration.in customer visits to discuss their requirements and concerns and follow through with action on their behalf.open order and inventory reports to track progress of open orders through shipment. Work with factories and demand planners to respond to product shortages so orders ship on time and complete. Immediately notify sales manager and the customer if requirements cannot be met.reports and analysis as requested by customers, sales or other Ontex associates related to assign customers.ability to use available reporting tools and ERP system. Fully utilize customer web sites to meet service requirements.customer scorecards and Ontex service reports. Identify the causes for poor results and contribute to corrective action plans.the launch of new items and the transition of existing items for assigned customers.develop product transition plans with customers and coordinate the factory for potential obsolete materials.potential shortfalls due to product or packaging delays.the depletion of finished goods and materials.with the Product Manager the item material status as required.promotions and events for assigned customers. Immediately notify demand planning of any variance to forecast volumes or timing.orders for assigned customers. Demonstrate functional knowledge of Ontex order process system's capabilities.with standard order processing procedures. Assure orders have the correct product, lead time, pricing, order multiples and meet order size requirements. Promptly respond to questions from customers or sales managers.data for assigned accounts in Ontex's and in customers' systems.manages relationship and account needs of assigned customer(s) with limited direction from leadership.on customer needs, may be required to build a collaborative partnership with multiple contacts across a customer's supply chain and may be required to participate in major customer meetings and initiatives.Job Requirementsdegree in Logistics or related field or significant related logistics or planning experience.years of high-level experience in Customer Service is required.customer service experience is a must.experience with ERP applications is a plus.ability to use Word and Excel is required.communications skills both written and verbal.analytical, interpersonal and organizational skills.leadership abilities.to speak Spanish desired.Job Complexity and Challengescustomer commitments are kept to provide on time and in full service levels.research and resolution of customer deductions. Investigate and resolve customer deductions (Pricing, Payment Terms, Shortages/Overages).with other Ontex associates, 3rd Party Logistics Providers, Affiliate's Logistics associates, Customers and others to determine validity of deduction.documentation to A/R Coordinator(s) to support validity (write-off) or invalidity (collection) of deduction.track of assigned customer opportunities to reduce any system impacts.claims with 3rd party logistics providers as appropriate.Accountability and Scope Factorsfor the perception of Ontex with the customer.be able to work in a team-oriented, professional and fast-paced environment.have strong interpersonal skills and be able to interface with customers, manufacturing operations, 3rd party distribution providers, and internal organizations.Company Benefits401(k)Health, Dental and Vision InsuranceFlexible spending accountHealth savings accountLife insuranceReferral program of $2,000

Description Customer Care Representative I, Outbound Call Center Location: This position will work remote and the ideal candidate will live within 50 miles of our Elevance Health location in St. Louis, MO; Atlanta, GA or Richmond, VA Hours: Monday - Friday (off Saturday and Sunday) Must be available to work the 8.5 hour shift for the listed hours in your specified time zone below: 9:00 am- 5:30 pm Eastern Time 8:00 am - 4:30 pm Central Time Includes $500 Sign On Bonus Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. As a part of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care. The Customer Care Representative I is responsible for acting as a trusted advisor and educator on inquiries such as coverage for medications and prior authorizations. How you will make an impact: Initiating outbound calls to internal and external customer to provide assistance regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Outbound calls are conducted in the ZipDrug business area. Minimum Requirements: Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experience: A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members' questions at the first point of contact. A member advocate willing to listen and find creative solutions to address and resolve members' questions, issues, or concerns. A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer. Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members' needs, being accountable for commitments made to members or others, and ensuring follow-ups are completed. Flexible and quick learner, willing to adapt to changing member and business needs. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.JOB SUMMARY:The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility.We are currently seeking a part time Front Office person for the Outpatient Clinic in Cobb County. Are you ready to make a Difference?Duties and Responsibilities include: Must be customer service orientedDemonstrates effective problem solving skillsPromptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and proceduresSchedule, reschedule and cancel appointments as neededReturn all telephone messages in a timely mannerProvides information on HRH programsCollects and enters the information of individuals served into the EHR system in a concise, thorough and accurate mannerIf applicable, ensures individuals are referred to the clinical team for triage.Responds to irate individuals in a calm and professional mannerMaintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent informationScan paper documents in a timely manner.Collects all monies due to HRH and posts to Cash Sheet accurately.Checks in/out all individuals served in a timely manner.Completes the financial process accurately and in a timely mannerUpholds positive interpersonal relations among all team members..Use initiative and good, sound judgment.All other duties as assigned