Customer Experience Manager Salary in Fort Lauderdale, FL

Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world's GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company's global asset portfolio to provide our customers solutions that address today's warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.Job Title:Property Manager (Real Estate & Customer Experience Manager)Company:PrologisReal Estate & Customer Experience Manager - Broward/Palm BeachA day in the lifeAs a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 10 million square feet of industrial buildings in the South Florida Market. Our customer base is diverse and we're looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds - a local office of 30 staff members, with the support and sophistication of a large international company.Key responsibilities include:Customer management by ensuring clear communication of terms, conditions, and customer responsibilities. Manage move-in and move-out processes, conducting inspections, and coordinating any necessary repairs or maintenance.Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.).Must be able to own and maintain strong, long-term relationships with portfolio of customersMust be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insightsProficient in lease analysis and lease administration skills.Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.Strong financial reporting background to ensure budget and financial goals are met for the portfolio.Building blocks for successRequired:5+ years of industrial/commercial real estate experience recommended.Possess a valid driver's license with ability to travel to multiple properties within a given portfolio.Must have a current Real Estate sales license in the State of Florida or be able to obtain a license within six months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hoursDedication to delivering exceptional customer service through proactive and responsive service.Able to adapt to change and willingness to take on new company initiatives with the most positive attitude.Strong interpersonal skills and an ability to develop strong relationships with customers.Experience with property transitions, portfolio acquisitions or company mergers.Ability to multi-task; prioritize and work with minimal supervision while managing competing deadlines.Ability to process data and complete recurring variance reports. Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines.As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).Preferred:Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferredHiring Salary Range of $82,000-$115,000. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.#LI-HBPeople FirstEach of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.Employment Type:Full timeLocation:Fort Lauderdale, FloridaAdditional Locations:

Territory: Fort Lauderdale, FL - Neurology Target area for territory is Fort Lauderdale - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Boca Raton to North Miami Beach. SUMMARY:Are you a results-driven pharmaceutical sales professional looking to be part of a collaborative, agile and patient-focused organization? At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpose, we are the only global biopharmaceutical company focused solely on brain diseases. We have a robust and innovative pipeline, bringing forward transformative therapies to address unmet needs in neurology and psychiatry. It is a very exciting time to join our team as we lead the way in creating positive customer experiences! As a BioPharmaceuticals Account Manager, you lead the promotion of our infusion product, driving demand creation by providing comprehensive clinical knowledge, executing sales and marketing strategies in the local market and partnering to deploy approved services necessary to meet the needs of each account/customer. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS:Business Planning & Account Leadership - Ability to use digital tools and apply customer and data-based insights to build opportunities, develop strategy & tactics and prioritize resources to enhance territory effectiveness in competitive markets.Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Engage with multi-disciplinary customers using a total office call approach to communicate value proposition of a new delivery method.Customer Development - Entrepreneurial mindset to gain access, build and maintain productive internal and external relationships through effective communication and collaboration based on customer needs and organizational goals.Payer Access - Ability to grasp sophisticated reimbursement and distribution processes in a complex coverage landscape. Anticipates and communicates impact on product portfolio to key internal and external partners and effectively addresses payer access issues (Medicare, Medicaid, Commercial) using Lundbeck resources.Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Demonstrates a clear and detailed understanding of the disease state and its impact on customers and patients including the full range of treatment options available.Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. Ability to apply knowledge of overall healthcare economy and industry practices. Accountability and adherence to corporate, FDA, and PDMA guidelines. REQUIRED EDUCATION, EXPERIENCE and SKILLS: Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university 5+ years of Specialty Sales experience in Pharmaceutical, Biopharmaceutical, Biologics or Medical Device sales experience Ownership and accountability for the development and execution of a fully integrated account plans Self-starter, with a strong work ethic and outstanding communication skills Proven track record of consistent sales performance Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually Must be computer literate with proficiency in Microsoft Office Software Must live within 40 miles of territory boundaries Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck. PREFERRED EDUCATION, EXPERIENCE AND SKILLS: Infusion/rare disease sales experience in both the Outpatient Infusion setting and Specialty Pharmacy channel with a strong understanding of pricing and reimbursement. Neurology experience specific to migraine Experience in both the medical or specialty pharmacy benefit market Experience working with high influence customers in physician clinics, integrated health systems, infusion centers and alternative sites of care Product launch or expansion experience, particularly in a new therapeutic class Strong analytical background, and experience using sales data reporting tools to identify trends Strong leadership through participation in committees, job rotations, panels and related activities TRAVEL: Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. Why LundbeckLundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

Works within the fast paced environment of the Central Nursing Team to complete non-clinical projects and functions. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems within the nursing department. Works with Nurse Manager and field staff to schedule patient visits for home infusion. Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals. Delivers straightforward administrative and/or other basic business services in Customer Service. Works with various staff, departments and prescribers via fax, email, IM, and phone. Responds timely to inquiries from patients, field staff, and other departments for information and assistance. Position requires excellent interpersonal skills, critical thinking, multi-tasking, retention, and flexibility. Independently responds to inquiries ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Enhance organization reputation by accepting ownership for responding to new and different requests. Escalate issues as necessary.ESSENTIAL FUNCTIONSUse of pharmacy and scheduling programs for documentation and nurse scheduling of home infusion visits.Proactively communicate to field staff, nursemanagement,and patients.Investigate/research issues and provide resolution.Take initiative for problem solving with ability to multitask effectively and use critical thinking.Correct and timely entry of data in appropriate systems.A pro-active work ethic with ability to be managed/trained virtuallyProficiency and use of Excel and OutlookQUALIFICATIONSHigh School education or GED.5+ years of relevant Customer Service experience.Previous Healthcare experience preferred but not requiredMicrosoft Office Suite.Extremely detailed oriented.Excellent written and oral professional communication skills.Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Prepare and manage project schedule and identify risksAssist with preconstruction and estimating throughout project Implement and maintain budget and schedule controls.The Project Manager will report significant issues in a timely manner to the Project Executive and will prepare Monthly Progress Reports in accordance with contract documents.Participate in reviewing and evaluating documentation related to the planning, site investigation, design, construction, and contract administration.Identifies and secures necessary approvals for all changes in project scope, budget and/or schedule.Responsible for all pay applications and, change orders, etc. Attend project-related meetings, capture minutes, and record issues.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Successful track record as a Project Manager with Commercial construction ground up and renovation10+ years of Project Management experience taking projects from start to finish Experience delivering Interiors Projects and some Ground Up (Preferred)Florida project experience (Preferred)Bachelor's degree in Construction Management, Architecture, Engineering or similarAnalytical skills, with the ability to read, interpret and develop statistical reportsMust be able to read and interpret building and site plans and specifications.Must be able to prepare cost estimates and project schedules.Proficient with CMiC, Procore or similar software

B Ocean Resort is currently searching for a remarkable General Manager for our flagship and iconic resort in Fort Lauderdale Beach. Our ideal candidate will be engaged, authentic, and prepared to operate a "best in class" resort!Company OverviewPerformance Hospitality is a lifestyle hotel management company committed to providing outstanding service to its guests. We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that applying innovative practices along with transparent communications is a fundamental part of our excellent execution.Role Overviewthe General Manager will function as the primary strategic business leader of the property with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation and delivering a return on investment to ownership. Other responsibilities may include but are not limited to the following:Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share.Holding property leadership team accountable for strategy execution.Guiding professional development of the property leadership team and all team members.Ensuring sales engines are leveraged.Building owner loyalty through proactive communication, setting, and managing expectations, and delivering solid business results.Being active in the local community to build strong relationships with local officials, businesses, and customers.Duties and Responsibilities• Function as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance and sales and revenue management.• Analyze business results and work with the leadership team to develop effective strategies to address needs.• Make key decisions and oversee execution, removing obstacles to success and ensuring appropriate resources are available to achieve business results.• Ensure brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary.• Drive the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property's financial performance.• Prepare an annual budget and business plan in collaboration with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses.• Monitor actual sales and revenues to determine variance and assess goal accomplishments.• Create and lead an environment in which all associates have the ability to reach their full potential.Skills and QualificationsExperience:At least five (5) years General Manager in a full service or similar-sized hotel in a large full-service property.Full -Service hotel experience.Branded hotel experience.Strong financial knowledge is required.Have a proven track record of meeting budgets, understanding P&L statements, and cost controls.Proven ability to deliver exceptional guest service results as measured through guest satisfaction.Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal).Education:HS Diploma or equivalent. Bachelor's degree in Hotel & Restaurant Management, Hospitality, Business Administration or related major is highly preferred.Skills:Excellent written and verbal communication skillsExcellent interpersonal skills, with the ability to build and maintain strong relationships with key stakeholdersDetail-oriented and well organizedIndependent work ethic, self-motivated and fast learnerDemonstrated organizational and multitasking skillsWe are proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.

This company one of South Florida's most reputable and successful developer/builders. They focus on primarily negotiated projects operating in multiple sectors including office, retail, industrial, automotive, hospitality, multifamily, and high-rise residential. They have an excellent reputation for treating both their customers and employees with respect while offering growth and a long-term home.Due to growth that are looking to add a Preconstruction Manager to join their team.The ideal Preconstruction Manager candidate can have both project management and estimating experience over his/her career and will enjoy being involved in the very early stages of a project. They will also enjoy working in a well-established team in a beautiful office setting in downtown Fort Lauderdale.Requirements:3-10 years' experience in commercial construction working as either a Project Manager or EstimatorProject experience ranging from $5M-$100M.Buyout experience is a plus but no required.#careers #recruiting #commericalconstruction #hiring #hiringnow #jobposting #construction #constructionjob #constructionopportunity

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.Job DescriptionWhat we're looking for:We are looking for an experienced Director of Customer Service. Primarily focusing on the operational aspects of the on-boarding experience after contract execution and attendee support, this role requires heavy collaboration with education, sales, sales ops, event operations, marketing teams and vendors. Ultimately, this role will be responsible for leading all aspects of the customer journey across the portfolio in a fast moving and evolving business environment for the South Florida Ventures portfolio (which includes industry leading events in Boating, Art and Beauty). This role should drive retentionof customers by increasing exhibitor and attendee satisfaction.Primary role objectives include creating, driving, and sustaining a world-class customer experience. This is a critical role in leading forward our customer 1st philosophy by delivering beyond the expectation of our client base through.Role Accountability and Duties:Defining and leading the strategy, execution and day-to-day Customer Service operations and overall functionDefining the end-to-end process on-boarding experience that considers the customer at every point of the journey from contract execution to getting to the show.Refreshing CS structure and review and implementation of best in class CS softwareDriving commercial performance through exhibitor and attendee retention/acquisition by delivering high customer satisfaction levels.Serving as the voice of the customer in all internal discussions, championing customer-centric perspectives throughout the organization.Collaborating closely with internal and external cross-functional stakeholder groups to comprehend their needs, identify areas of opportunity, and ensure seamless alignment.Tracking, and analyzing customer service efficiencies and trendsManaging customer experienceEmbody and exuberate a Customer First mentality; working with our exhibiting and attending customers before, during and after the event to exceed their business objectives.Lead the development and execution of inbound and outbound efforts, ensuring a seamless and successful participation experience in our events.Understand South Florida Ventures portfolio and marketplace differentiators and lead communication to address the uniqueness while maintaining a consistent processCollaborate with event operations and other cross-functional teams to ensure accurate and impactful information is shared onsite.Work with the Event Leads to develop and maintain the Exhibitor Manual/kit and attendee FAQ for our events.Liaise with various departments (operations, education, registration, housing, etc.) to align and disseminate relevant show information.Serve as Point of Contact and Subject Matter Expert in reference to all customer segments.Develop a system of customer insights to enable data-driven exhibitor experience decision-makingCreate key performance metrics to measure customer experience, capturing customer behavior, analysis of results, and formulate recommendationsDevelop an in-depth knowledge of the exhibition industry, customer, and technology trendsManage the customer experience inbox via CS solution which receives both digital and physical show queries, assigning tickets and ensuring the Service Level Agreement are met.Balance inbound/outbound omnichannel (phone/chat/email) volume, overseeing productivity, workflow, and ticket assignments. Proactively adjusting and anticipating scheduling needs to enable data-based decisions regarding resource management.Conduct regular and ongoing assessment with our customers to look for continuous improvements in our customer onboarding journey and report back on your findingsQualifications5+ years of experience managing or directing within Customer Service teams; Experience in the Exhibitions industry a plusProven track record of leading customer experience and service initiatives, backed by a deep understanding of technologies and processes aimed at enhancing customer satisfactionExtensive knowledge in implementing resource-efficient customer service processes and technology to support robust growth, hands-on experience in building call centers from inception is a plusProficiency in implementing customer service software and reporting systems, utilizing data and analytics to drive continuous improvements in customer experienceDemonstrated project management and organizational skills, ensuring the timely accomplishment of deadlinesPossession of a customer-centric mentality, with the ability to empathize and effectively handle challenging situationsOutstanding written and oral communication skills, facilitating seamless interaction with internal and external partners, stakeholders, and clientsConfident utilization of MS Office tools (Outlook, Word, Excel, PowerPoint, Visio) skillsInnovative mindset coupled with a positive attitude, contributing to a dynamic and collaborative team environment.Additional InformationWhy work at InformaEmployee experience is very important to us at Informa. On top of joining a supportive, diverse, and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritize promotions internally. Our benefits include:Learning and development plan to assist with your career development15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!Competitive Benefits with 401k matchPaid parental leaveWork with a high quality of specialist products and serviceBright and friendly staff who are all "expert's experts" and additional training and development for helping you achieve your career aspirationESPP - become a shareholderWe know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.See how Informa handles your personal data when you apply for a jobhere.This posting will automatically expire on May 1, 2024.

Be your best self - join the team at Coldwater Creek!At Coldwater Creek, we believe that every woman - at every stage - should look and feel her very best. Like her, our brand is rich with spirit and promise. We're committed to bringing her unexpected and extraordinary styles that fit her life, so she can always be her best self.We feel the same way about our team. At Coldwater Creek, we have exciting and rewarding career opportunities at all levels. We're an omnichannel retailer serving customers online and through our catalogs. Together with our talented team, we continue building on our rich history of unique style and outstanding customer service.Working at Coldwater CreekMedical, dental, and vision insurance first of the month following start dateCompetitive salariesHybrid work model401(k) Retirement Plan MatchEmployee discountsGenerous PTO, paid holidays, and sick leaveThe Director of Customer Experience and Loyalty is responsible for managing the Customer Experience Center and Loyalty programs for Coldwater Creek and Soft Surroundings. This role requires a unique blend of strategic thinking, creativity, technical proficiency, and operational excellence. The ideal candidate will have a proven track record in strategic planning, management of third-party partners, and customer experience management. This position will involve extensive cross functional work, with both internal and external partners, to build the lifetime value of our loyalty members. RESPONSIBILITIESEffectively manage our Customer Experience Center to ensure all service level agreements are upheld across all touch points.Be the "Voice of the Customer" and champion that cause across the organization by driving customer experience design to support the end-to-end experience.Develop opportunities to improve customer experience and build loyalty across all touch points. This includes proactively solving customer issues.Manage third-party loyalty partner to ensure rewards, shared costs, revenue, and profit are effectively controlled. Strategically build the loyalty program to add value to the program itself and improve the Lifetime Value of the customer in the program.Present weekly results/updates to the leadership teams for Coldwater Creek and Soft Surroundings, while highlighting KPI's which impact the customer.Manage the costs of the Customer Experience Center by working closely with Finance to forecast the required resources to deliver best in class service levels. Utilize data from customer insights and KPIs to make data-based design decisions impacting staffing models, hours of operation, and training. Perform root cause analysis on contact volume. Develop initiatives to address key concerns and reduce contact volume.Design and implement upsell and cross-sell programs.Create and facilitate Seasonal Product training with Customer Service Agents.Other duties as assigned.REQUIREMENTS7+ years' experience managing customer experience and call centers.Experience managing customer loyalty programs preferred.Bachelor's Degree in Business Administration or equivalent.Travel required 2-3 times per year internationally and 5% of the time domestically.Superior communication, leadership, collaboration, and presentation skills.Adept at making decisions and solving problems while working under pressure.Strength in assessing and understanding data to "tell the story".Ability to influence key internal and external stakeholders, while building consensus.Excellent written and verbal communications skills. Must be able to read, write, and speak English fluently.

Job description - Boat Yard ManagerYacht Management is one of the busiest boat yards in the South Florida area, serving around 300 boats per year with a team of 98 full-time personnel. Family owned and operated Yacht Management strives to provide the best customer service in the industry. Our facility offers an 80-ton travel lift capable of hauling out vessels up to 100 feet. We are also adding a 150-ton lift to our facility in fall of 2024.Boat Yard - Project Manager Position Overview:We are seeking a highly skilled and experienced Boat Yard Project Manager to oversee the day-to-day operations of our boat yard facility. The ideal candidate will possess strong leadership abilities and a deep understanding of the boating industry, with a specific focus on client management, estimating, and overall facility operations. As the Boat Yard project Manager, you will be responsible for ensuring exceptional customer service, accurate project estimates, efficient facility management, and the smooth execution of boat repair, maintenance, and storage services.Responsibilities:Client Management:Build and maintain strong relationships with clients, understanding their needs, and ensuring exceptional customer service.Communicate with clients regarding project details, estimates, timelines, and updates, providing regular progress reports.Address and resolve any client concerns or complaints in a professional and timely manner.Estimating:Assess client requests and specifications to provide accurate estimates for boat repair, maintenance, storage, and other services.Collaborate with the technical team to ensure accurate cost projections, material requirements, labor hours, and potential risks are considered.Present detailed estimates to clients, explaining the scope of work, associated costs, and any necessary recommendations.Facility Operations:Oversee the day-to-day operations of the boatyard facility, ensuring efficient and safe working conditions.Perform scheduling of work and jobs coming in and out of the facility daily.Coordinate with vendors, suppliers, and subcontractors.Team Management:Lead and motivate a team including technicians, customer service representatives, and administrative personnel.Assign tasks and responsibilities, monitor performance, and provide regular feedback to ensure high-quality work and productivity.Foster a positive work environment, promoting teamwork, professional growth, and continuous improvement.Compliance and Safety:Ensure compliance with all applicable industry regulations, permits, and safety standards.Implement and enforce proper safety protocols and procedures, conducting regular safety training sessions for staff.Stay updated with industry trends, best practices, and new technologies, and incorporate them into the boat yard operations as appropriate.Qualifications:Bachelor's degree in business management, marine operations, or a related field (preferred but not mandatory).Proven experience in boatyard operations, preferably in a managerial capacity.Deep knowledge of the boating industry, including repair and maintenance processes, equipment, and materials.Strong client management skills with a customer-centric approach.Excellent estimating and project management abilities.Demonstrated leadership skills and experience in team management.Strong organizational and problem-solving skills.Ability to work effectively in a fast-paced, dynamic environment.Excellent communication and interpersonal skills.If you are a highly motivated and detail-oriented individual with a passion for the boating industry, we invite you to apply for the Boat Yard Project Manager position. This is a fantastic opportunity to join a reputable organization and contribute to the success of our boatyard operations while ensuring customer satisfaction and the smooth running of our facility.Job Type: Full-timeSalary: $85,000.00 - $120,000.00 per year ++Benefits:Dental insuranceEmployee discountFlexible scheduleHealth insurancePaid time offProfessional development assistanceVision insuranceSchedule:Monday to FridaySupplemental pay types:Bonus payExperience:Boat Yard Operations: 3 years (Required)Marina/Boat yard: 3 years (Required)Boat yard Management: 3 years (Required)

The Project Manager is responsible for the overall management, coordination, performance and financial success of each assigned Project from inception through completion. This includes adherence and maintenance of the budget, schedule, quality control, safety, and the management and administration of all contractual responsibilities and obligations for full client satisfaction. This individual works closely with the Superintendent and Team Members through consistent, effective communication, leadership, and collaboration with the Owner to ensure that all project goals are met for complete Project success. This position should lead to career growth directly within the company. Gulf Building is currently looking for a Project Manager with experience in commercial projects.Essential Duties and Responsibilities:The items below are to be used as a guide and are not all-inclusive.Prior experience as project manager for commercial construction projectsIn collaboration with the Superintendent, lead and manage all Subcontractors for total project responsibility.Reports directly to the Vice President of Construction or assigned Project Executive.Direct company representative to Owner(s), Stakeholder(s), and Project Consultant(s).Directly responsible for all financial aspects of the Project.Development of the "Team" working environment with all Project members.Participates in the Preconstruction Phase. Assists with preparation of bid packages, proposals, and the evaluation of bids for a complete scope of work.Reviews and fully understands the Owner's Contract, including preparation of Project Logs and Notice provisions for compliance.Develops with the Superintendent with the Project Schedule and maintains the schedule updates from Baseline approval through Project Closeout.Assists with the negotiation and award of Subcontracts and Purchase Orders.Drafts Subcontractor Agreements and Purchases Orders, inclusive of the scope of work.Assures that Subcontractor Bonds, Insurance and Agreements are timely provided and fully executed prior to the start of the Work.Develops the initial Owner Pay Application Package for approval and maintains through-out the course of the Project.Develops and manage Subcontractor Requisitions, including lien releases and project payroll.Responsible for Project financial accuracy, reports, updates, and funding status.Tracks and ensures that all Owner and Contract Notices are properly files and issued for compliance with the Contract.Tracks and ensures that all Permits are timely applied for, maintained during the course of the Work and properly closed.In coordination with the Superintendent, meet and coordinate with the Authority Having Jurisdiction and outside agencies, all permit requirements and applications.Demonstrates understanding of standard concepts, practices and procedures within construction field.Researches and resolves drawing interpretation problems, conflicts, interference, and errors.Prepares field design change requisitions and "as built" drawings, as required.Prepares and disseminates all required documentation records such as status reports, punch lists describing work items to be done, sketches of work already completed, material requirement calculations, etc.Verifies that all completed work complies with applicable codes, drawings and specifications.Attends and chairs meetings with the Owner, clients, or A/E representatives to coordinate design and construction efforts and on-going progress.Demonstrates a working knowledge of construction equipment and techniques, drawings, and specifications, building materials and required standards applicable to discipline.Participates in job walks and documents and reports findings with tracking reports.Administers the company's quality control plan and takes weekly photos to document any quality control issues with reporting.Researches and proposes solutions to quality control issues.Generates queries and reports in Prolog software.Responsible for the review and maintenance of subcontractor non-compliance and coordinates with QA/QC procedures.Administers the company safety program and participates in safety inspections and management.Ensure compliance with OSHA regulations to include health, safety, and welfare as appropriate.Review all shop drawings and submittals for compliance with the plans and specifications.Reviews mock-up and/or shop drawings and specifications.Possess the ability to attend meetings and transcribe detailed meeting minutes clearly, precisely and accurately.Demonstrates schedule understanding in coordination with construction logistics and construction sequencing.Administers the PCO process and minimal ability in identifying PCO/change orders.Administers the Owner Change Order Process, inclusive of Notice Provisions, RCO Submission, negotiations, and incorporation of all changes via Owner Change Order or ContingencyAdjustment.Administers construction scheduling in coordination with construction logistics and sequencing.Demonstrates knowledge of commonly used concepts, practices, and procedures within a particular field.Analyzes and resolves construction process problems and issues and effectively communicates and interfaces with all levels of personnel.Develops and maintains an efficient Project Close-out from Punch list through Warranties for timely completion in compliance with the Contract.Manages all Subcontractor close-out.Responsible for collection of Final Payment.Computer Equipment and Software:Full knowledge of Windows Office Systems; particularly in Excel, Word and Outlook, etc.Full knowledge of Prolog, ProCore, & Primavera or similar software required.Full knowledge of blueprint reading required.Working knowledge of AutoCad and 3-D modeling is desired.Education and Experience:Education: Bachelor's degree in Engineering, Construction Management or related field is required. A combination of education and work experience may also be considered in lieu of degree.Experience: Minimum of four (4) years of project management experience in commercial construction.Workplace Civility Rules & Attributes:Represents the company with a positive attitude internally and externally.Participates fully as a team member, completing all requirements assigned in a timely manner.Treats all employees, clients, subcontractors and vendors with dignity and respect.Works cohesively with team members and all co-workers, displaying a positive attitude through behaviors and supportive problem solving and communication skills both orally and in writing.Acts in a professional manner at all times to maintain a positive work environment.Excellent organizational skills and attention to detail; be able to multi-task, manage and assign responsibilities to other Team Members.Performs work tasks by receiving direction and then working independently with an interest in quickly learning and applying new skills and abilities.Demonstrates consistent ability to be dependable, consistent, diligent, and thorough.Exercises creativity and resourcefulness in completing tasks accurately in a compressed timeframe.Performs all other duties as assigned by supervisorUtilizes excellent written and oral communications and team skills.Sense of urgency with problem solving skills and the ability to confidently take action and resolve conflicts in an effective and fair manner.Maintains a professional client relationship in order to properly represent Gulf Building LLC as a quality General Contractor and provide for repeat business.Physical Demands:The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. On occasion it may be necessary to lift and carry or manipulate items of up to 50 lbs., walk over uneven or unpaved ground to reach a worksite in construction zones. This position may be required to perform a variety of construction tasks in all areas and aspects of the construction project-including scaffold or platform work, confined spaces and exposure to outside elements. If your position requires you to enter the field it is mandatory that you wear approved Personal Protective Equipment. This position may be required to work schedules which may include shift work, such as; dayshift, swing-shift, graveyard, holiday and/or weekend shifts. This position may also require occasional travel as necessary. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions