Customer Engineer Salary in Dublin, OH

The CRC Process Engineer works as part of the Customer Repair Center staff. Designs and maintains strategy and implementation of refurbishment/repairs process and documentation for products/FRUs that are replaced in the field. Responsible for execution of ECOs necessary to support the Repair Center objectives. Responsible for the creation, maintenance and obsolescence of the Work Instructions necessary to refurbish/repair products.Bachelor's degree or above in Engineering or related fieldMinimum three(3) years of relevant experience in a similar roleGeneral database knowledge (includes database transfer and backup, debug and error detection, hard drive reimaging)Working knowledge of Lasers, optical alignment, test tool calibration and testing of product sub-assemblies. Maintain laser lab safety systems and ensure laser safety standards are met.Ability to read, interpret, and execute technical drawings and diagrams.Excellent analytical skills, with a keen attention to detailStrong communication skills, both written and verbalDemonstrated knowledge of manufacturing processes and equipmentGood report writing skills.Able to work to agreed deadlines and timescales.Good problem-solving abilitiesAbility to prioritize own time and workload.Experience with medical device manufacturing and optics assembly desirableFamiliar with DFT, GMP, and ISO 9001Proficient with MS Word, Excel, PowerPointThe hourly pay range for this position is $43.00 -$54.00 .The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus.ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Jo Anne MittelmanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

About Us:How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?As a Global Technical Support Engineer , you get to work with an astonishing team that plays a vital role customer support. Show case your skills and experience with process enhancement.The Global Technical Support Engineer, will maintain customer satisfaction, providing 2 nd level and escalation support for systems utilizing Refractive Lasers, which can be both verbal and written technical support to end users, regional Carl Zeiss Meditec Technical Support, Field Service Representatives and International Affiliates and Distributors. Processes, evaluates, and categorizes problem escalations from the field independently and takes over the responsible control in case of escalation. Works with other department personnel to ensure that current and future products meet all service, quality and performance requirements in an effective and profitable manner.Sound Interesting? Here's what you'll do:Provide 2nd level service to Field Service Engineer globally (1st level service) and be responsible for addressing escalations of complex issues raised.Provide technical support for specific issues related to installations and repairs either by phone, remotely or on-site.Act as our service representative in the respective research & development projects.Point of contact for all data management technical questions and integration solutions from Technical Support, Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers primarily via telephone and email, and occasionally on-site at customer locations.Assist in escalation issues/calls regarding connectivityPartners with international colleagues/engineering departments on solving technical issues and customer problems in the area of connectivity, system administration and data management.Remain current with technical expertise in data management, networking, and system integrations.Monitor quality reports to ensure that service problems are being adequately addressed by EngineeringDo you qualify?Minimum of 8 years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Data Networks, Optics or Medical Field Service.Minimum 5 years of experience in Zeiss refractive lasers field service (MEL80 / MEL90 / VisuMax) preferred.BS in Engineering, Computer Technology, Electronics or related fields preferred.A+ and Net+ certification preferred and knowledge of laser/refractive products.Knowledge of ophthalmic anatomy and diseases of the eye.Understanding of the mathematical and physical theories of operation on all assigned equipment.Ability to troubleshoot all assigned equipment, including data networks.Must be able to be trained to service fine mechanics electro-mechanics, high energy lasers, data management systems/networks and optics. High degree of technical proficiency, excellent problem-solving skills, and strong analytical abilitiesExperience with basic electronics, mechanics, personal computers, operating systemsExpert knowledge of networking set up, protocols and troubleshootingExpert knowledge with Windows operating systems and general PC knowledgePreferably a minimum of two (2) years DICOM experiencePreferably a minimum of two (2) years HL7 experiencePreferably a Basic knowledge of SQL.We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The hourly pay range for this position: SF Bay Area $54.00 - $67.00 Texas/SW US $46.00 - $58.00The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus.ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Tina EilermanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our Home2 Suites located in Dublin, Ohio! The Home2 Suites is an all-suites hotel featuring spacious guest accommodations, complimentary breakfast, an indoor pool, fitness center and wireless Internet for the convenience of every guest. The hotel is located just minutes from the Columbus Zoo, Downtown Historical Dublin, Downtown Columbus, and the Ohio State University.ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!JOB DESCRIPTION $16/hour Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, departmental procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities The Engineer will be responsible for upkeep, preventative maintenance and troubleshooting with ice machines, refrigeration units, and air handling units, as well as other general maintenance, in accordance with the standards of Shaner Hotels and the respective franchises. The ideal applicant will be customer service oriented and willing to go the extra mile to make the guest experience one to remember. Requires a strong background in commercial refrigeration and knowledge of ice machines, industrial chiller systems, and air handling units. Also requires basic working knowledge of general maintenance procedures. Full time position with benefits. Evening, weekend, and holiday hours may be required. Qualifications Minimum of two years of experience preferably in a hotel; franchised hotel experience a plus. Knowledge of all mechanical equipment critical to the operation of the building; proper chemical handling and disposal. Ability to prioritize tasks and comply with deadlines for work assignments. Ability to interact positively with hotel personnel and provide prompt solutions to problems. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals. Valid driver's license and clean driving record required.

Join Our Team as a Senior Quality Design Engineer!Are you passionate about ensuring products meet the highest standards of quality and design excellence? Do you thrive in a dynamic environment where innovation is key? Career Management Group is partnered with a leading company that manufactures and distributes medical equipment serving the respiratory, sleep and cardiology patients, caregivers, physicians, and providers. We are looking for a talented Senior Quality Design Engineer to join our team and play a pivotal role in driving quality assurance initiatives from conception to implementation.We're dedicated to pushing the boundaries of what's possible, creating products that make a real difference in people's lives. As a Senior Quality Design Engineer, you'll be at the forefront of this mission, working collaboratively with cross-functional teams to develop and maintain rigorous quality standards throughout the product lifecycle.Qualifications: 7+ years of experience or equivalent experience in Medical Device Design control and the application of ISO14971, 21CFR820, ISO13485, IEC62304, IEC 62366, IEC 60601.Experience with new design (NPD), design transfer, design changes and sustaining of mechanical and software driven devices.Experience with test method development and the validation of those test methods.Experience with risk management file creation and updates.Bachelor's degree in engineering, life sciences or related field.Preferred Education:Master's degree in engineering or life sciences discipline. Preferred Experience:Experience working with electronic circuit boards and cable assemblies.DHF (Design History File) remediation when moving from one design control system to another.EUMDR (European Medical Device Regulation).Design for Six Sigma.House of Quality.Familiarity with electronic quality management systems.Excellent written/oral communication skills required. Must be able to work effectively with diverse groups of people.Duties and Essential Functions:Each Employee consistently demonstrates the following essential functions:Initiate, review and/or approve Engineering Change Orders.Perform and document design controls for new products.Develop and maintain risk management files.Support specification development.Identify and implement improvements to the design control program.Coordinate and perform test method validation testing.Support verification and validation testing.Applies statistics to make business decisions. Ability to conduct failure investigation and root cause analysis.Identify and implement improvements to QMS.May support internal audits to verify compliance with procedures.Participate in, and support of, external regulatory audits and inspections.Attends and participates in departmental meetings.Attends seminars and training sessions necessary to maintain appropriate level of professional competence.Ensures all department compliance guidelines are met.Attends all meetings, in-services training, or continuing education as delegated by the supervisor. Provides customer focused interactions.Performs all duties necessary for the department as per department policies and procedures.Performs other duties and responsibilities as delegated by the supervisor within the scope of practice and the responsibilities in the department. Why Join Us?Opportunity to work on cutting-edge projects and make a real impact.Dynamic and collaborative work environment where your ideas are valued.Competitive compensation package and comprehensive benefits.Career development and growth opportunities.Potential performance-based bonus and/or signing bonus.If you're ready to take your career to the next level and make a meaningful contribution to our team, we'd love to hear from you! Apply now to join us as a Senior Quality Design Engineer and help shape the future of our products.

Manage day-to-day construction field activities to ensure that project milestone dates and overall schedule completion dates are met.Review blueprints, customer needs and contractor submissions in order to execute appropriate bids.Lead team with construction project planning and developing site logistics.Monitor job subcontractors to ensure quality workmanship and safety guidelines are met.Utilize good time management to ensure timely completion of projects.Keep construction daily and weekly work logs.Coordinate and supervise all construction activities.Work directly with job investors at times and maintain a professional and client facing attitude.Ensure proper signage is posted on the construction job site, and safety requirements are met.Review bids for work, as well as supervising the inspection of work.Schedule on-site inspections as needed along the jobs site.Maintain as strong a relationship as possible with local municipalities for potential future business.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Proven ability to deliver construction projects on time and on budget.Must be able to work in a multiple-project construction environment.Ability to read and understand plans.Technical understanding of residential construction including building codes, trade sequencing, and best building practices.Capable of problem solving and experience with complex detailed projects.Work with subcontractors, suppliers, utilities, city inspectors, organize and direct activities concerned with their construction projects.Establish project objectives, policies, procedures, performance, and quality standards within boundaries of company policy and contract specifications.Monitor and control project through managing the construction schedule and directing subcontractors and suppliers to ensure project is completed on schedule and within budget.Investigate potentially serious situations, anticipate project delays, monitor job site safety, and implement corrective measures.

About Us:How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?As a Technical Support Engineer, you get to work with an astonishing team that plays a vital role providing support to technical support to end users . Show case your skills and experience with process enhancement .The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do:• Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations.• Contribute insights and feedback to the development of service documentation as requested.• Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis.• Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products.• Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues.• Act as a mentor to Technical Support Representatives.Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify?• BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.• Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience.• High degree of technical proficiency, excellent problem solving skills, and analytical abilities required.• Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred.• A+ and Net + certification strongly desired.• Excellent communication (written and verbal) and interpersonal skills required.We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The hourly pay range for this position is $37.00 -$46.00.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerThis position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Clara CresswellZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

DESCRIPTIONAmazon Web Services (AWS) is looking for an individual to join our Data Center Engineering Operations Team. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers. The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors. They are expected to be a singular focal point for all facility operations within a given data center and to support AWS. The CE manages small-to-medium projects from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities. The CE directs, trains and supports EOT’s in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.Key job responsibilitiesThese requirements are expected to be performed with reasonable accommodations: - Walk job sites in uneven terrain - Work at heights and from ladders - Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more - Coordinate body movements when using tools or equipment - Bend or twist the body into unusual positions while working - Use hands to manipulate small wires and objects - Work in a noisy environmentWe are open to hiring candidates to work out of one of the following locations:Dublin, OH, USABASIC QUALIFICATIONS- High school or equivalent diploma - 5+ years of relevant work experience in a data center or other critical environment OR 9+ years of Technical (Military/Trade School) training and/or experience OR 2+ years of Amazon experience - 6+ years of experience with Microsoft Excel, Word, Outlook and other basic administrative toolsPREFERRED QUALIFICATIONS - 6+ years of experience with advanced understanding of the electrical or mechanical systems involved in critical data center operations such as: feeders, transformers, generators, switchgear, UPS systems, ATS units. PDU units, pumps, air handling units and CRAC units - 1+ year experience with managing diverse teams and other managers - 4+ years of Data Center Engineering Experience - 4+ years of experience with root cause analysis and troubleshooting/problem solving - 3+ years of experience reading and understanding schematics and building drawings - 3+ years of demonstrating the ability to share knowledge and train peers - Associates or Bachelor’s Degree - Ability to prioritize in a complex, fast-paced environment - Strong verbal and written communication skills, technical writing or business justifications (white paper experience)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

About Us:How many companies can say they've been in business for over 177 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the Role?The X-Ray Microscope (XRM) Field Service Engineer is an intermediate level field service role, where you have general knowledge of industry practices, techniques, and standards required to install, service and maintain assigned systems.Success in this role requires a solid understanding of the theory, application and technical workings of all required equipment and an ability to work independently on them in a customer setting. Support a given account base, retain contract customers, complete PMs on time, and perform administrative duties accurately and timely. Effectively diagnose and troubleshoot issues they encounter in the field. Escalate quickly and via the appropriate process when customers complain or when technical support is required to resolve a challenging issue.This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful. Excellent time management skills are a must. As the level of proficiency increases, you may be asked to assist other X-Ray Microscope Field Service Engineers within Zeiss Group. At all times, conduct in accordance with company guidelines and standards is expected. You must live no more than one hour from the San Francisco Bay/Silicon Valley area or the Portland, Oregon area.Key Metrics and KPIs of this position | ExpectationsNet Promotor Score ≥ Team target.Mean Time To Repair ≤ Team target.Productivity Level ≥ 113hrs/month.First Time Fix Rate ≥ 50% 60% or in sync with the product range.Average SOM Inventory age Optimized trunk stock content.Complete of all assigned PMs within 90 days.Travel and Entertainment cost control.Sound Interesting? Here's What You'll Do: Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer.Independently troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit.Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations.Provide accurate and detailed as requested for billable quotations within 24 hours.Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer.Escalate any unresolved issue using the appropriate process quickly to ensure customer satisfaction and rapid resolution.Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass any and all leads to the proper channels.Connect all available systems to the ZEISS Predictive Service network.Conduct special site or system environmental analysis tests as assigned by management.Train customers on basic system operation and maintenance using established guidelines.Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.Return spares parts within 1 week and manage individual Stock on Memo (SOM) account in an accurate and timely fashion.Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors.Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.Respect, live and share with internal and external customers, the ZEISS values.Do You Qualify?4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 5+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.At least 3 years of experience working on microscopy equipment.Advanced knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions)Advanced ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systemsKnowledge of Windows operating environments and word processing and or email applications. Familiarity with databases or CRM Systems a plus.Expert-level ability to read and understand electrical or mechanical engineering documentation and schematics, being able to explain them to customers or other FSEs as required. Effective use of the ZEISS knowledge bases and excellent information retrieval.Proven ability to work successfully as an individual contributor or as part of a team.Excellent communication skills, able to converse readily in English, both verbally and in writing. (German a plus.)Very good administrative and time management skillsWorking Conditions and Special Demands:Capable and willing to engage customers in their workspace/environment, including BSL -2 and BSL-3 facilities. If capable and willing, may be asked to engage in a BSL-4 environment.Willingness and ability to travel domestically and overseas. In addition to service function, may asked to work in assigned teams on defined projects as directed by management.Lifting of heavy equipment crates required; crate weight ~ 75 lbs.Must have driving record in good standing, a valid U.S. driver license, and be able to drive a company provided car/van.Frequent overnight travel, domestic and international (average 70%).Able to obtain corporate credit card.The annual pay range for this position is $81,000 - $101,000 (CA) and $75,000 - $94,000 (OR).The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Steve WarnerZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

About Us:How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?As a Technical Support Engineer, you get to work with an astonishing team that plays a vital role providing support to technical support to end users . Show case your skills and experience with process enhancement .The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do:• Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations.• Contribute insights and feedback to the development of service documentation as requested.• Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis.• Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products.• Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues.• Act as a mentor to Technical Support Representatives.Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify?• BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.• Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience.• High degree of technical proficiency, excellent problem solving skills, and analytical abilities required.• Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred.• A+ and Net + certification strongly desired.• Excellent communication (written and verbal) and interpersonal skills required.We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The hourly pay range for this position is $37.00 -$46.00.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus.ZEISS offers robust benefits, including medical plans, retirement savings plan and paid time off.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerThis position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Clara CresswellZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

About Us:How many companies can say they've been in business for over 177 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role? The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do: Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of a reasonable accommodation, ref. ADA. Technical Support Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations. Contribute insights and feedback to the development of service documentation as requested. Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis. Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products. Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues. Act as a mentor to Technical Support Representatives. Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify? BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education. Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience. High degree of technical proficiency, excellent problem solving skills, and analytical abilities required. Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred. A+, Net +, Security + certification strongly desired. Excellent communication (written and verbal) and interpersonal skills required.The hourly pay range for this position is $ 37.00 - $46.00The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus . ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick pay The list goes on! ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Clara Cresswell, Tina EilermanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).