Field Engineer Salary in Dublin, OH

About Us:How many companies can say they've been in business for over 177 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role? The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do: Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of a reasonable accommodation, ref. ADA. Technical Support Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations. Contribute insights and feedback to the development of service documentation as requested. Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis. Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products. Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues. Act as a mentor to Technical Support Representatives. Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify? BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education. Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience. High degree of technical proficiency, excellent problem solving skills, and analytical abilities required. Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred. A+ and Net + certification strongly desired. Excellent communication (written and verbal) and interpersonal skills required.The hourly pay range for this position is $ 37.00 - $46.00The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus or sales commissions . ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick pay The list goes on! ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Clara CresswellZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

JOB SUMMARY:The Manufacturing Engineer will lead the transition of new products from Development into sustained Manufacturing and support products through the lifecycle. Apply Engineering principles to analyze, develop and implement Engineering Change Orders and/or Deviations to document all changes to production process, tools or parts in accordance with GMP and ISO quality requirements.ESSENTIAL FUNCTIONS:• Develop, implement, and maintain methods, operation sequence and processes related to the manufacturing of parts, components, sub-assemblies, and final assemblies• Work on problems of moderate scope where analysis of product, process, and/or data requires an identification and gathering of relevant factors• Design and construct or specify and purchase electrical, mechanical and/or software tools and fixtures for performing various tasks in a safe, efficient, repeatable and cost-effective manner. Perform tooling qualification.• Continuously and proactively seek cost reduction opportunities without compromising quality or on-time delivery• Responsible for leading troubleshooting efforts/technical teams to perform root cause analysis and subsequent solution development of process, vendor or design related problems associated with supporting a product• Identify and propose tooling enhancements and/or develop the solution• Familiar with automated test processes used at PCBA suppliers and be able to specify which types of testing are required for any given PCBA.• Identify and qualify new components to replace obsolete components• Analyze the disposition of non-conforming parts• Track all problem parts for a product and develop and report action plan• Estimate manufacturing costs and determines time standards• Work cross functionally to support the development of new products that are manufacturableREQUIREMENTS:• BS degree in engineering discipline (EE,ME,SW,CS) or related field• Two (2) years equivalent experience in design or manufacturing engineering OR MS degree in engineering discipline or related field.• Experience with medical device manufacturing and optics assembly desirable• Familiar with DFT, GMP, and ISO 9001• Proficient with MS Word, Excel, Powerpoint• Proficiency with Mentor Graphics a plus• Proficiency with Solidworks desirableThe annual pay range for this position is $84,000 -$105,000 .The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Jo Anne MittelmanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role? The Senior Manufacturing Engineer is competent and experienced in new product introduction and development. You will be responsible for developing and improving manufacturing processes to produce new X-ray microscopes for semiconductor wafer inspection. The candidate will also be a key technical interface between Engineering, Operations, Service, and Suppliers. This position is located in Dublin, CA.Sound Interesting?Here's what you'll do: Read and comprehend semiconductor standards to ensure production designs are industry compliant.Define design for manufacturing requirements for new product development.Work on cross-functional teams to develop new products and processes.Design and implement fixtures/tools to improve quality and reduce cycle time.Define, measure and report key metrics for production quality and cost.Execute projects needed to achieve strategic goals and objectives.Write manufacturing procedures to ensure product performance and quality.Train production staff using procedures and fixtures.Provide day-to-day technical support for X-ray microscope production line.Solve technical problems causing production line down.Employ lean manufacturing principles to reduce waste and cost.Write Engineering Change Orders to create/update drawings, BOM's, procedures and fixtures.Analyze bad parts and test failures to determine root cause and countermeasures.Inspect new or revised parts for quality assurance.Do you qualify? B.S or M.S. degree in Systems, Optical, Mechanical, Electrical Engineering or related field.Professional experience:5+ years of experience in manufacturing/process engineering.5+ years of experience with new product introduction of capital equipment.Experience working with semiconductor capital equipment desired.Experience with SolidWorks or similar 3D modeling software.Experience with ECO and ERP/MRP systems.Experience with imaging systems a plus.Experience with Python scripting language a plus.Excellent problem-solving skills.Ability to work independently and on cross-functional teams.Ability to evaluate technical specifications and drawings.Ability to learn new software applications and processes required.Ability to handle the fast-paced, ever-changing demands of a high-tech company.The annual pay range for this position is $106,000 - $132,000.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Steve WarnerZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

The CRC Process Engineer works as part of the Customer Repair Center staff. Designs and maintains strategy and implementation of refurbishment/repairs process and documentation for products/FRUs that are replaced in the field. Responsible for execution of ECOs necessary to support the Repair Center objectives. Responsible for the creation, maintenance and obsolescence of the Work Instructions necessary to refurbish/repair products.Bachelor's degree or above in Engineering or related fieldMinimum three(3) years of relevant experience in a similar roleGeneral database knowledge (includes database transfer and backup, debug and error detection, hard drive reimaging)Working knowledge of Lasers, optical alignment, test tool calibration and testing of product sub-assemblies. Maintain laser lab safety systems and ensure laser safety standards are met.Ability to read, interpret, and execute technical drawings and diagrams.Excellent analytical skills, with a keen attention to detailStrong communication skills, both written and verbalDemonstrated knowledge of manufacturing processes and equipmentGood report writing skills.Able to work to agreed deadlines and timescales.Good problem-solving abilitiesAbility to prioritize own time and workload.Experience with medical device manufacturing and optics assembly desirableFamiliar with DFT, GMP, and ISO 9001Proficient with MS Word, Excel, PowerPointThe hourly pay range for this position is $43.00 -$54.00 .The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus.ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Jo Anne MittelmanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

JOB SUMMARY: We are seeking a skilled Solutions Engineer / Database Administrator (DBA) to join our dynamic team. As a Solutions Engineer / Database Administrator, you will be responsible for designing technical solutions and for the performance, integrity, and security of our databases. You will work closely with our analytics and IT teams to ensure that our solutions and databases meet the needs of the organization and its users.ESSENTIAL DUTIESUtilize expertise in SQL database management to design, implement, and maintain database solutions that support our logistics operations.Lead the migration of on-premises servers to the cloud, with a focus on Azure Cloud platform.Work closely with users to understand their technical requirements and business goals.Design customized solutions that meet organization needs.Create technical documentation, diagrams, and other materials to support solution proposals.Collaborate with internal teams to ensure that proposed solutions align with technical capabilities and best practices.Install, configure, and maintain database software and related tools.Monitor database performance, identify and resolve performance bottlenecks, and optimize query performance.Ensure data integrity and security through regular backups, disaster recovery planning, and access controls.Troubleshoot database issues, including database errors, connectivity issues, and performance problems.Collaborate with development teams to design and implement database schemas, indexes, and other database objects.Develop and implement database maintenance procedures, including data purging, archiving, and optimization.Plan and execute database upgrades and migrations, ensuring minimal downtime and data loss.Provide technical support and guidance to users and other IT staff as needed.Stay current with industry trends and emerging technologies, and proactively recommend solutions that align with business objectives.Develop and maintain documentation, including technical specifications, process workflows, and system configurations.PROFESSIONALAbility to adapt and work in a fast-paced environment by remaining flexible and handling change with ease.Build and foster an environment of teamwork, integrity, and leadership.Communicate, written and verbal, in a manner that is respectful, professional, and polite.Demonstrate efficient time management skills by being punctual and reliable.Position Type and Expected Hours of Work:This position is full-time. Employees typically work Monday-Friday, 8:00 am - 5:00 pm (with an hour lunch), 40+ hours per week, as business demands.Position is expected to work outside of typical business hours as dictated by business needs.Qualifications: EducationBachelor's degree in computer science, Information Technology, or related field (or equivalent experience).Additional related training and certifications will be weighted on a case-by-case basis.Experience3-5 years of experience managing SQL databases, either as an administrator or engineer.Proven work experience as a Database Administrator. Experience with database security best practices, including role-based access controls, encryption, and authentication mechanisms. Familiarity with database monitoring and performance tuning tools.Experience with cloud-based databases (e.g., AWS RDS, Azure SQL Database).Knowledge, Skills, & AbilitiesStrong technical background with a solid understanding of cloud computing, networking, and related technologies.Excellent communication and presentation skills, with the ability to effectively convey technical concepts to both technical and non-technical audiences.Strong problem-solving skills and the ability to think creatively and to design innovative solutions.Strong proficiency in Azure Cloud platform, with hands-on experience in migrating on-premises servers to Azure.Strong understanding of database architecture, including normalization, indexing, and query optimization.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills, with the ability to work effectively in a team environment.Ability to prioritize tasks and manage time effectively in a fast-paced environment.

About Us:How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?As a Global Technical Support Engineer , you get to work with an astonishing team that plays a vital role customer support. Show case your skills and experience with process enhancement.The Global Technical Support Engineer, will maintain customer satisfaction, providing 2 nd level and escalation support for systems utilizing Refractive Lasers, which can be both verbal and written technical support to end users, regional Carl Zeiss Meditec Technical Support, Field Service Representatives and International Affiliates and Distributors. Processes, evaluates, and categorizes problem escalations from the field independently and takes over the responsible control in case of escalation. Works with other department personnel to ensure that current and future products meet all service, quality and performance requirements in an effective and profitable manner.Sound Interesting? Here's what you'll do:Provide 2nd level service to Field Service Engineer globally (1st level service) and be responsible for addressing escalations of complex issues raised.Provide technical support for specific issues related to installations and repairs either by phone, remotely or on-site.Act as our service representative in the respective research & development projects.Point of contact for all data management technical questions and integration solutions from Technical Support, Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers primarily via telephone and email, and occasionally on-site at customer locations.Assist in escalation issues/calls regarding connectivityPartners with international colleagues/engineering departments on solving technical issues and customer problems in the area of connectivity, system administration and data management.Remain current with technical expertise in data management, networking, and system integrations.Monitor quality reports to ensure that service problems are being adequately addressed by EngineeringDo you qualify?Minimum of 8 years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Data Networks, Optics or Medical Field Service.Minimum 5 years of experience in Zeiss refractive lasers field service (MEL80 / MEL90 / VisuMax) preferred.BS in Engineering, Computer Technology, Electronics or related fields preferred.A+ and Net+ certification preferred and knowledge of laser/refractive products.Knowledge of ophthalmic anatomy and diseases of the eye.Understanding of the mathematical and physical theories of operation on all assigned equipment.Ability to troubleshoot all assigned equipment, including data networks.Must be able to be trained to service fine mechanics electro-mechanics, high energy lasers, data management systems/networks and optics. High degree of technical proficiency, excellent problem-solving skills, and strong analytical abilitiesExperience with basic electronics, mechanics, personal computers, operating systemsExpert knowledge of networking set up, protocols and troubleshootingExpert knowledge with Windows operating systems and general PC knowledgePreferably a minimum of two (2) years DICOM experiencePreferably a minimum of two (2) years HL7 experiencePreferably a Basic knowledge of SQL.We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The hourly pay range for this position: SF Bay Area $54.00 - $67.00 Texas/SW US $46.00 - $58.00The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus.ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Tina EilermanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Assure all projects are built to drawings and specificationHandle the distribution and coordination of all RFIs, Submittals and Change OrdersAssure all materials orders are executedDaily project paperworkMaintaining schedule and meet deadlinesMaintain workflow and strong relations with subsMaintain and organize field documents ( Drawings, specifications, etc )Coordinate subcontractorsPartake and actively participate in company training sessionsAssure site superintendents maintain clean and safe sitesMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Degree in Construction Management or related degree1+ year of General Contracting experienceExperienced in occupied space projects a plusStrong written and verbal communicationDesire and willingness to learn, grow, and take on more responsibility

Join Our Team as a Senior Quality Design Engineer!Are you passionate about ensuring products meet the highest standards of quality and design excellence? Do you thrive in a dynamic environment where innovation is key? Career Management Group is partnered with a leading company that manufactures and distributes medical equipment serving the respiratory, sleep and cardiology patients, caregivers, physicians, and providers. We are looking for a talented Senior Quality Design Engineer to join our team and play a pivotal role in driving quality assurance initiatives from conception to implementation.We're dedicated to pushing the boundaries of what's possible, creating products that make a real difference in people's lives. As a Senior Quality Design Engineer, you'll be at the forefront of this mission, working collaboratively with cross-functional teams to develop and maintain rigorous quality standards throughout the product lifecycle.Qualifications: 7+ years of experience or equivalent experience in Medical Device Design control and the application of ISO14971, 21CFR820, ISO13485, IEC62304, IEC 62366, IEC 60601.Experience with new design (NPD), design transfer, design changes and sustaining of mechanical and software driven devices.Experience with test method development and the validation of those test methods.Experience with risk management file creation and updates.Bachelor's degree in engineering, life sciences or related field.Preferred Education:Master's degree in engineering or life sciences discipline. Preferred Experience:Experience working with electronic circuit boards and cable assemblies.DHF (Design History File) remediation when moving from one design control system to another.EUMDR (European Medical Device Regulation).Design for Six Sigma.House of Quality.Familiarity with electronic quality management systems.Excellent written/oral communication skills required. Must be able to work effectively with diverse groups of people.Duties and Essential Functions:Each Employee consistently demonstrates the following essential functions:Initiate, review and/or approve Engineering Change Orders.Perform and document design controls for new products.Develop and maintain risk management files.Support specification development.Identify and implement improvements to the design control program.Coordinate and perform test method validation testing.Support verification and validation testing.Applies statistics to make business decisions. Ability to conduct failure investigation and root cause analysis.Identify and implement improvements to QMS.May support internal audits to verify compliance with procedures.Participate in, and support of, external regulatory audits and inspections.Attends and participates in departmental meetings.Attends seminars and training sessions necessary to maintain appropriate level of professional competence.Ensures all department compliance guidelines are met.Attends all meetings, in-services training, or continuing education as delegated by the supervisor. Provides customer focused interactions.Performs all duties necessary for the department as per department policies and procedures.Performs other duties and responsibilities as delegated by the supervisor within the scope of practice and the responsibilities in the department. Why Join Us?Opportunity to work on cutting-edge projects and make a real impact.Dynamic and collaborative work environment where your ideas are valued.Competitive compensation package and comprehensive benefits.Career development and growth opportunities.Potential performance-based bonus and/or signing bonus.If you're ready to take your career to the next level and make a meaningful contribution to our team, we'd love to hear from you! Apply now to join us as a Senior Quality Design Engineer and help shape the future of our products.

Manage day-to-day construction field activities to ensure that project milestone dates and overall schedule completion dates are met.Review blueprints, customer needs and contractor submissions in order to execute appropriate bids.Lead team with construction project planning and developing site logistics.Monitor job subcontractors to ensure quality workmanship and safety guidelines are met.Utilize good time management to ensure timely completion of projects.Keep construction daily and weekly work logs.Coordinate and supervise all construction activities.Work directly with job investors at times and maintain a professional and client facing attitude.Ensure proper signage is posted on the construction job site, and safety requirements are met.Review bids for work, as well as supervising the inspection of work.Schedule on-site inspections as needed along the jobs site.Maintain as strong a relationship as possible with local municipalities for potential future business.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Proven ability to deliver construction projects on time and on budget.Must be able to work in a multiple-project construction environment.Ability to read and understand plans.Technical understanding of residential construction including building codes, trade sequencing, and best building practices.Capable of problem solving and experience with complex detailed projects.Work with subcontractors, suppliers, utilities, city inspectors, organize and direct activities concerned with their construction projects.Establish project objectives, policies, procedures, performance, and quality standards within boundaries of company policy and contract specifications.Monitor and control project through managing the construction schedule and directing subcontractors and suppliers to ensure project is completed on schedule and within budget.Investigate potentially serious situations, anticipate project delays, monitor job site safety, and implement corrective measures.

About Us:How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?As a Technical Support Engineer, you get to work with an astonishing team that plays a vital role providing support to technical support to end users . Show case your skills and experience with process enhancement .The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do:• Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations.• Contribute insights and feedback to the development of service documentation as requested.• Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis.• Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products.• Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues.• Act as a mentor to Technical Support Representatives.Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify?• BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.• Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience.• High degree of technical proficiency, excellent problem solving skills, and analytical abilities required.• Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred.• A+ and Net + certification strongly desired.• Excellent communication (written and verbal) and interpersonal skills required.We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The hourly pay range for this position is $37.00 -$46.00.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerThis position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Clara CresswellZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).