Solution Engineer Salary in Dublin, OH

JOB SUMMARY:The Manufacturing Engineer will lead the transition of new products from Development into sustained Manufacturing and support products through the lifecycle. Apply Engineering principles to analyze, develop and implement Engineering Change Orders and/or Deviations to document all changes to production process, tools or parts in accordance with GMP and ISO quality requirements.ESSENTIAL FUNCTIONS:• Develop, implement, and maintain methods, operation sequence and processes related to the manufacturing of parts, components, sub-assemblies, and final assemblies• Work on problems of moderate scope where analysis of product, process, and/or data requires an identification and gathering of relevant factors• Design and construct or specify and purchase electrical, mechanical and/or software tools and fixtures for performing various tasks in a safe, efficient, repeatable and cost-effective manner. Perform tooling qualification.• Continuously and proactively seek cost reduction opportunities without compromising quality or on-time delivery• Responsible for leading troubleshooting efforts/technical teams to perform root cause analysis and subsequent solution development of process, vendor or design related problems associated with supporting a product• Identify and propose tooling enhancements and/or develop the solution• Familiar with automated test processes used at PCBA suppliers and be able to specify which types of testing are required for any given PCBA.• Identify and qualify new components to replace obsolete components• Analyze the disposition of non-conforming parts• Track all problem parts for a product and develop and report action plan• Estimate manufacturing costs and determines time standards• Work cross functionally to support the development of new products that are manufacturableREQUIREMENTS:• BS degree in engineering discipline (EE,ME,SW,CS) or related field• Two (2) years equivalent experience in design or manufacturing engineering OR MS degree in engineering discipline or related field.• Experience with medical device manufacturing and optics assembly desirable• Familiar with DFT, GMP, and ISO 9001• Proficient with MS Word, Excel, Powerpoint• Proficiency with Mentor Graphics a plus• Proficiency with Solidworks desirableThe annual pay range for this position is $84,000 -$105,000 .The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Jo Anne MittelmanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role? The Senior Manufacturing Engineer is competent and experienced in new product introduction and development. You will be responsible for developing and improving manufacturing processes to produce new X-ray microscopes for semiconductor wafer inspection. The candidate will also be a key technical interface between Engineering, Operations, Service, and Suppliers. This position is located in Dublin, CA.Sound Interesting?Here's what you'll do: Read and comprehend semiconductor standards to ensure production designs are industry compliant.Define design for manufacturing requirements for new product development.Work on cross-functional teams to develop new products and processes.Design and implement fixtures/tools to improve quality and reduce cycle time.Define, measure and report key metrics for production quality and cost.Execute projects needed to achieve strategic goals and objectives.Write manufacturing procedures to ensure product performance and quality.Train production staff using procedures and fixtures.Provide day-to-day technical support for X-ray microscope production line.Solve technical problems causing production line down.Employ lean manufacturing principles to reduce waste and cost.Write Engineering Change Orders to create/update drawings, BOM's, procedures and fixtures.Analyze bad parts and test failures to determine root cause and countermeasures.Inspect new or revised parts for quality assurance.Do you qualify? B.S or M.S. degree in Systems, Optical, Mechanical, Electrical Engineering or related field.Professional experience:5+ years of experience in manufacturing/process engineering.5+ years of experience with new product introduction of capital equipment.Experience working with semiconductor capital equipment desired.Experience with SolidWorks or similar 3D modeling software.Experience with ECO and ERP/MRP systems.Experience with imaging systems a plus.Experience with Python scripting language a plus.Excellent problem-solving skills.Ability to work independently and on cross-functional teams.Ability to evaluate technical specifications and drawings.Ability to learn new software applications and processes required.Ability to handle the fast-paced, ever-changing demands of a high-tech company.The annual pay range for this position is $106,000 - $132,000.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Steve WarnerZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

About Us:How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?As a Global Technical Support Engineer , you get to work with an astonishing team that plays a vital role customer support. Show case your skills and experience with process enhancement.The Global Technical Support Engineer, will maintain customer satisfaction, providing 2 nd level and escalation support for systems utilizing Refractive Lasers, which can be both verbal and written technical support to end users, regional Carl Zeiss Meditec Technical Support, Field Service Representatives and International Affiliates and Distributors. Processes, evaluates, and categorizes problem escalations from the field independently and takes over the responsible control in case of escalation. Works with other department personnel to ensure that current and future products meet all service, quality and performance requirements in an effective and profitable manner.Sound Interesting? Here's what you'll do:Provide 2nd level service to Field Service Engineer globally (1st level service) and be responsible for addressing escalations of complex issues raised.Provide technical support for specific issues related to installations and repairs either by phone, remotely or on-site.Act as our service representative in the respective research & development projects.Point of contact for all data management technical questions and integration solutions from Technical Support, Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers primarily via telephone and email, and occasionally on-site at customer locations.Assist in escalation issues/calls regarding connectivityPartners with international colleagues/engineering departments on solving technical issues and customer problems in the area of connectivity, system administration and data management.Remain current with technical expertise in data management, networking, and system integrations.Monitor quality reports to ensure that service problems are being adequately addressed by EngineeringDo you qualify?Minimum of 8 years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Data Networks, Optics or Medical Field Service.Minimum 5 years of experience in Zeiss refractive lasers field service (MEL80 / MEL90 / VisuMax) preferred.BS in Engineering, Computer Technology, Electronics or related fields preferred.A+ and Net+ certification preferred and knowledge of laser/refractive products.Knowledge of ophthalmic anatomy and diseases of the eye.Understanding of the mathematical and physical theories of operation on all assigned equipment.Ability to troubleshoot all assigned equipment, including data networks.Must be able to be trained to service fine mechanics electro-mechanics, high energy lasers, data management systems/networks and optics. High degree of technical proficiency, excellent problem-solving skills, and strong analytical abilitiesExperience with basic electronics, mechanics, personal computers, operating systemsExpert knowledge of networking set up, protocols and troubleshootingExpert knowledge with Windows operating systems and general PC knowledgePreferably a minimum of two (2) years DICOM experiencePreferably a minimum of two (2) years HL7 experiencePreferably a Basic knowledge of SQL.We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The hourly pay range for this position: SF Bay Area $54.00 - $67.00 Texas/SW US $46.00 - $58.00The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus.ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Tina EilermanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our Home2 Suites located in Dublin, Ohio! The Home2 Suites is an all-suites hotel featuring spacious guest accommodations, complimentary breakfast, an indoor pool, fitness center and wireless Internet for the convenience of every guest. The hotel is located just minutes from the Columbus Zoo, Downtown Historical Dublin, Downtown Columbus, and the Ohio State University.ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!JOB DESCRIPTION $16/hour Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, departmental procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities The Engineer will be responsible for upkeep, preventative maintenance and troubleshooting with ice machines, refrigeration units, and air handling units, as well as other general maintenance, in accordance with the standards of Shaner Hotels and the respective franchises. The ideal applicant will be customer service oriented and willing to go the extra mile to make the guest experience one to remember. Requires a strong background in commercial refrigeration and knowledge of ice machines, industrial chiller systems, and air handling units. Also requires basic working knowledge of general maintenance procedures. Full time position with benefits. Evening, weekend, and holiday hours may be required. Qualifications Minimum of two years of experience preferably in a hotel; franchised hotel experience a plus. Knowledge of all mechanical equipment critical to the operation of the building; proper chemical handling and disposal. Ability to prioritize tasks and comply with deadlines for work assignments. Ability to interact positively with hotel personnel and provide prompt solutions to problems. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals. Valid driver's license and clean driving record required.

You have a life. We like that about you.At OCLC, we believe you'll do the best work of your life when you're living the best life possible.We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world.  OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.The Job Details are as follows:Data Engineers are responsible for bringing robust, efficient, and integrated data models and products to life and sit at the intersection of business teams, Data Analysts, and Software Engineers.ResponsibilitiesCollaborate with team members to collect business requirements, design data models and define successful analytics outcomes.Build and maintain data pipelines from internal databases and SaaS applications · Design and develop dbt code to extend OCLC’s Enterprise Data Model that meets the OCLC Data Team’s internal standards for style, maintainability, and best practices for a high-scale database environment. Maintain and advocate for these standards through code reviews and best practice socializationCreate and maintain architecture and systems documentation.Provide data modeling expertise to the Data Science and Analytics teams through code reviews, pairing, and training to help deliver optimal, DRY, and scalable database designs and SQL queriesDevelop and maintain data mapping specifications based on the results of data analysis and functional requirements.Build automated Extract, Transform & Load (ETL) jobs based on data mapping specificationsMaintain metadata structures needed for building reusable Extract, Transform & Load (ETL) components.Identify and resolve impediments to efficiency and enable the entire Data Program to iterate fasterHelp promote data innovation across OCLC with a willingness to experiment and to confront hard and complex problemsProfile and analyze data for pipeline quality assurance, and own the QA processConduct exploratory data analysis and generate visual summaries of data. Identify data quality issues proactively.Qualifications4+ years performing in a Data Engineering or Data Ops role.4+ years’ experience designing, implementing, operating, and extending commercial enterprise dimensional models.4+ years’ working with a large-scale Data Warehouse, preferably in a cloud environment.2+ years building and deploying data solutions with cloud providers such as AWS, Azure, or GCP.2+ years’ experience Big Data / Hadoop / Spark / Hive / NoSQL database engines (i.e. Cassandra or HBase).2+ years experience using ETL tools such as dbt to build and maintain data pipelines.4+ years writing SQL scripts for Snowflake SQL, MySQL, PostgreSQL, etc.1+ year experience writing production-quality code in Python.2+ years creating project plans to identify tasks, milestones, and deliverables.Positive, self-starting, solution-oriented mindset.Comfort working in a highly agile, iterative environment, and taking work ownershipDemonstrated capacity to communicate complex technical requirements and business recommendations clearly and concisely.Experience working with unstructured datasets and ability to handle XML, JSON file formats.Bonus points for experience deploying machine learning or statistical. Models in production using tools like MLFlow or AWS Sagemaker.This position demands a high level of technical proficiency and expertise, making it ideally suited for individuals who thrive in complex, technically challenging environments.Working Conditions: Normal office environment.ADA/EAA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Position Title: Senior Data Center Engineer - Sarnova - Remote Req ID: 4557 Location: Remote, United States Remote: Remote Job Description OverviewSarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management. ResponsibilitiesPreference will be given to candidates who live near the following cities: Columbus, Ohio, Dallas, TX, Indianapolis, IN, or Jacksonville, FL. Summary:The Senior Data Center Engineer is responsible for effectively provisioning, installing/configuring, operating, and maintaining data center hardware, software, and related systems. This individual researches, recommends, and implements processes and tools to continuously improve the performance and resiliency of our data centers. This individual ensures that data center and infrastructure hardware, operating systems, software systems, and related procedures adhere to organizational values and standards.Individuals in this position are expected to support project efforts by performing the technical analysis, design, build, test, and implementation tasks. Additionally, as needed, this individual will provide third-level support for systems issues.This individual is responsible for architecting and administering the following environments: Windows server environmentNimble Storage environmentVMware / vSphere environmentData networking (routing and switching including Cisco Nessus NX-OS)Meraki wireless and switchingVeeam backup and replication configuration and testingPalo Alto SDWAN and NGFW environmentsEssential Duties and Responsibilities:Recommend and follow technical standards for data center configuration.Document technical configurations for both datacenters and for cloud architecture.Install and configure servers and necessary applications to support data center and Infrastructure strategy.Configure, monitor, and periodically test backup/recovery of systems.Proactively monitor data center status/health and address issues as appropriate.Perform system upgrades and patches as necessary to include firmware, operating system, and applications.Engage with vendors for license renewals, hardware/software, and support contracts.Support system administrator personnel as necessary to resolve end user and systems issues.Ensure security standards and practices are implemented and maintained within the infrastructure environment.Sets up, configures, and supports internal and/or external networks.Develops and maintains all security and network configurations.Troubleshoots all data center and network performance issues.Maintains and exercises a disaster recovery plan annually.Individual is expected to be generally available 24 x 7 x 365 in case of emergency.Qualifications: 5 to 7 years of experience in a technically diverse environment with wide-ranging responsibilities.Bachelor’s degree in technical discipline (Computer Science/Engineering, Management Information Systems, etc.) strongly preferred; specific technical certifications and additional relevant experience may be considered in lieu of bachelor’s degree.Skills/Experience Required:Extensive knowledge of Microsoft Windows server environments including four years of experience managing Active Directory.In-depth working knowledge and experience with VMware / vCenter / vSphereGeneral working knowledge and previous experience supporting Windows Server Failover Cluster (WSFC) services.Expert understanding of LAN/WAN principles and protocols, including BGP routing.In-depth experience designing, deploying, and managing firewalls (Palo Alto and Panorama experience highly preferred).Direct experience configuring and supporting HP Nimble Storage and Store Once preferredSecurity certification or PCI experience is a decided plus.In-depth knowledge and experience with VEEAM backup solutions is a plus.Reports To:Director, Information Technology Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.PI239776891

About Us:How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?As a Technical Support Engineer, you get to work with an astonishing team that plays a vital role providing support to technical support to end users . Show case your skills and experience with process enhancement .The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do:• Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations.• Contribute insights and feedback to the development of service documentation as requested.• Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis.• Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products.• Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues.• Act as a mentor to Technical Support Representatives.Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify?• BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.• Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience.• High degree of technical proficiency, excellent problem solving skills, and analytical abilities required.• Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred.• A+ and Net + certification strongly desired.• Excellent communication (written and verbal) and interpersonal skills required.We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The hourly pay range for this position is $37.00 -$46.00.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerThis position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Clara CresswellZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

About Us:How many companies can say they've been in business for over 177 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the Role?The X-Ray Microscope (XRM) Field Service Engineer is an intermediate level field service role, where you have general knowledge of industry practices, techniques, and standards required to install, service and maintain assigned systems.Success in this role requires a solid understanding of the theory, application and technical workings of all required equipment and an ability to work independently on them in a customer setting. Support a given account base, retain contract customers, complete PMs on time, and perform administrative duties accurately and timely. Effectively diagnose and troubleshoot issues they encounter in the field. Escalate quickly and via the appropriate process when customers complain or when technical support is required to resolve a challenging issue.This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful. Excellent time management skills are a must. As the level of proficiency increases, you may be asked to assist other X-Ray Microscope Field Service Engineers within Zeiss Group. At all times, conduct in accordance with company guidelines and standards is expected. You must live no more than one hour from the San Francisco Bay/Silicon Valley area or the Portland, Oregon area.Key Metrics and KPIs of this position | ExpectationsNet Promotor Score ≥ Team target.Mean Time To Repair ≤ Team target.Productivity Level ≥ 113hrs/month.First Time Fix Rate ≥ 50% 60% or in sync with the product range.Average SOM Inventory age Optimized trunk stock content.Complete of all assigned PMs within 90 days.Travel and Entertainment cost control.Sound Interesting? Here's What You'll Do: Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer.Independently troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit.Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations.Provide accurate and detailed as requested for billable quotations within 24 hours.Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer.Escalate any unresolved issue using the appropriate process quickly to ensure customer satisfaction and rapid resolution.Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass any and all leads to the proper channels.Connect all available systems to the ZEISS Predictive Service network.Conduct special site or system environmental analysis tests as assigned by management.Train customers on basic system operation and maintenance using established guidelines.Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.Return spares parts within 1 week and manage individual Stock on Memo (SOM) account in an accurate and timely fashion.Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors.Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.Respect, live and share with internal and external customers, the ZEISS values.Do You Qualify?4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 5+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.At least 3 years of experience working on microscopy equipment.Advanced knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions)Advanced ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systemsKnowledge of Windows operating environments and word processing and or email applications. Familiarity with databases or CRM Systems a plus.Expert-level ability to read and understand electrical or mechanical engineering documentation and schematics, being able to explain them to customers or other FSEs as required. Effective use of the ZEISS knowledge bases and excellent information retrieval.Proven ability to work successfully as an individual contributor or as part of a team.Excellent communication skills, able to converse readily in English, both verbally and in writing. (German a plus.)Very good administrative and time management skillsWorking Conditions and Special Demands:Capable and willing to engage customers in their workspace/environment, including BSL -2 and BSL-3 facilities. If capable and willing, may be asked to engage in a BSL-4 environment.Willingness and ability to travel domestically and overseas. In addition to service function, may asked to work in assigned teams on defined projects as directed by management.Lifting of heavy equipment crates required; crate weight ~ 75 lbs.Must have driving record in good standing, a valid U.S. driver license, and be able to drive a company provided car/van.Frequent overnight travel, domestic and international (average 70%).Able to obtain corporate credit card.The annual pay range for this position is $81,000 - $101,000 (CA) and $75,000 - $94,000 (OR).The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Steve WarnerZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

About Us:How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?As a Technical Support Engineer, you get to work with an astonishing team that plays a vital role providing support to technical support to end users . Show case your skills and experience with process enhancement .The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do:• Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations.• Contribute insights and feedback to the development of service documentation as requested.• Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis.• Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products.• Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues.• Act as a mentor to Technical Support Representatives.Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify?• BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.• Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience.• High degree of technical proficiency, excellent problem solving skills, and analytical abilities required.• Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred.• A+ and Net + certification strongly desired.• Excellent communication (written and verbal) and interpersonal skills required.We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The hourly pay range for this position is $37.00 -$46.00.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus.ZEISS offers robust benefits, including medical plans, retirement savings plan and paid time off.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerThis position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Clara CresswellZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

About Us:How many companies can say they've been in business for over 177 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role? The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do: Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of a reasonable accommodation, ref. ADA. Technical Support Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations. Contribute insights and feedback to the development of service documentation as requested. Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis. Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products. Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues. Act as a mentor to Technical Support Representatives. Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify? BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education. Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience. High degree of technical proficiency, excellent problem solving skills, and analytical abilities required. Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred. A+, Net +, Security + certification strongly desired. Excellent communication (written and verbal) and interpersonal skills required.The hourly pay range for this position is $ 37.00 - $46.00The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus . ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick pay The list goes on! ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Clara Cresswell, Tina EilermanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).