Telephone Operator Salary in Boston, MA

Medical Lab TechnicianMolecular DiagnosticsEntry Level ASCP RoleWe're offering a generous sign on bonus of $10000 come you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. The Medical Laboratory Technician (MLT I), in their role as Testing Personnel as defined by CLIA, may perform waived and non-waived testing.Each individual performs only those tests that are authorized by the Laboratory Director and require a degree of skill commensurate with the individual's education, training or experience, and technical abilities.Under general supervision, and after successful completion of orientation, training, and competency assessment on all instruments/methods applicable to their role, the Medical Laboratory Technician (MLT I) carries out all policies and performs all tests in accordance with the laboratory's standard operating procedures. Works independently in an efficient and organized manner to assure accurate results and records. The work requires a professional level of knowledge to read and interpret accurately test results used by providers in the diagnosis and treatment of diseases.Reports to: Manager and Clinical Supervisor.Responsibilities: 1. Follow the laboratory's procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test results;2. Maintain records that demonstrate that proficiency testing samples are tested in the same manner as patient specimens;3. Adhere to the laboratory's quality control policies, document all quality control activities, instrument and procedural calibrations and maintenance performed;4. Follow the laboratory's established policies and procedures whenever test systems are not within the laboratory's established acceptable levels of performance;5. Be capable of identifying problems that may adversely affect test performance or reporting of test results and either must correct the problems or immediately notify the general supervisor, technical supervisor, clinical consultant, or director;6. Document all corrective actions taken when test systems deviate from the laboratory's established performance specifications; and7. If qualified under §493.1489(b)(5), perform high complexity testing only under the onsite, direct supervision of a general supervisor qualified under §493.1461. Additional responsibilities may include the following under the direction of the Manager and Clinical Supervisor:1. Performs qualitative and quantitative tests and procedures using instruments and/or manual methods on blood, plasma, and other body fluids, according to laboratory policies. Demonstrates the use of two patient identifiers.2. Prepares samples and reagents for testing according to laboratory policies.3. Operates all instruments/analyzers per established procedures or instructions in applicable operator's manual.4. Performs routine maintenance, function checks or calibrations on equipment according to policies and documents.5. Recognizes instrument malfunctions, documents problems as may be required, performs troubleshooting and repair according to established guidelines. Alerts supervisor or designee as needed.6. Performs quality control for all reagents and instruments according to policies. Documents quality control results according to laboratory policies. Responsible to document all out of range QC results and corresponding corrective action steps if applicable.7. Responsible for the accuracy, interpretation, and reporting of test results according to laboratory policies.8. Identifies aberrant patient test results, recognizes factors that affect results, and takes appropriate action; seeks assistance in resolution as needed. Documents all corrective action procedures undertaken in the clinical laboratory.9. Participates in QA/QI activities as required.10. Participates in Proficiency Testing program including the handling and analysis of Proficiency Testing samples.11. Successfully completes orientation, training, and competency for all applicable instruments/methods. Maintains competency.12. Keeps current in developments in technical instrumentation and analytical techniques in clinical laboratory. Participates in internal and external continuing education. Completes mandatory annual training modules.13. Plans, organizes, and prioritizes work duties to accomplish daily tasks and objectives. Supports and assists coworkers as needed to ensure the best possible patient care; able to work independently while functioning as a team member.14. Documents errors using hospital Safety Reporting System; informs supervisor/manager when safety reports are entered.15. Adheres to hospital and laboratory policies and procedures including but not limited to laboratory procedures, hospital procedures, accrediting agencies' guidelines, infection control and safety plans.16. Performs clerical and support services as needed, such as answering the telephone, calling Critical, Stat or Code results to the appropriate department or Licensed Care Provider, monitoring pending logs, and other assigned duties. Ensures that there is proper documentation of calls.17. Monitors reagent and supplies, orders as needed, or communicates need to the appropriate person to maintain adequate inventory of necessary supplies.18. Performs any other duties as required, which may include but not limited to general laboratory duties such as processing specimens, logging in specimens, putting supplies away, washing pipettes, etc. Stores, discards, and retrieves samples as required.Qualifications Requirements:Associate's Degree in Medical Laboratory Science or a related scienceMLT(ASCP) eligibility required.Prefer some laboratory experience, but will train.EEO Statement Brigham and Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

About UsAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner. The OpportunityThe Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.• Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology. • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.• Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.• Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.• Responds to all telephone inquiries for patient information which may include handling confidential information.• Responds to requests from staff regarding department on-call schedules.• Handles answering service calls in an efficient and courteous manner using prescribed guidelines.• Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.• May be required to perform responsibilities at multiple locations based on need and situation.• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration• Other duties as assigned.Qualifications Qualifications • High school diploma or equivalent.• Able to type 35 wpm and knowledge of popular MS Windows software applications.• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.• Knowledge of medical terminology preferred.• A combination of education and experience may be substituted for requirements.Skills and Core CompetenciesCapable of multi-tasking and toggling between multiple screens and software solutions.• Exceptional interpersonal and telephone skills.• Ability to thrive in a fast-paced healthcare environment.• Able to work independently and be highly motivated.• Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.• No direct reports; may provide guidance to less seasoned and new staff• No direct budgetary responsibility• Demonstrates fiscal responsibility by effectively using Mass General Brigham resourcesWorking Model & ShiftsSunday - Thursday 11pm - 7:30am3rd shift position located in the Blake building of the MGH main campus 55 Fruit Street, BostonThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.• Busy call center environment with close-set cubicles night shift required• This position is hybrid and requires local travel to MGB sites• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.• Normal office working conditions. The noise level in the work environment is quiet to moderate.• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.• Specific vision abilities required by this job include close vision, distance vision and depth perception.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

GENERAL SUMMARY/OVERVIEW STATEMENT:As a member of the Room Service team, in the role as Room Service Supervisor, the individual will be tasked to lead a team that delivers in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires supervising members of the Room Service team (Call Center Operator, Guest Service Attendant - GSA, Dish Attendants, and Cooks) and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State and Local sanitation and safety procedures. As outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES:Facilitates and coordinate the Room Service Team to deliver patient trays to no longer than 45 minutes and to assure collection of trays to start no later than 1 hour after tray delivery.Direct supervision of the Guest Service Attendants, Dish Room Attendants, Call Center Operators and Cooks.Motivates Room Service Team to provide the best quality food and service to patients, guests and staff.Assures the patient's tray is 100% accurate to the printed kitchen ticket from the call center. Takes appropriate corrective action to assure patient, guest and staff receive the highest quality service. Operates hospital computer system including use of Computrition diet office system. Alerts the Call Center Operator, Guest Service Attendant and clinical dietitian to dietary restrictions and allergies. Assure all inventories to par prior to the start of each meal period. Assures that dirty tray trucks available on each floor and that each truck available to accept dirty trays. Responsible for adherence to cash handling policies and procedures. Does not accept gratuities to perform assigned work duties.Responsible for directing and assisting in operational tasks to maintain quality assurance standards for sanitation and safety.Makes weekly schedules for all employees who report to her/him and adjusts daily schedule due to last minute employee issues. Responsible to notify and seek out assistance from other supervisors and manager to assure adequate staffing.Actively involved in the in-service training of employees and orientation of new employees or fill-in supervisors. Assists in the managerial training of the dietetic intern.Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements. Contributes and conducts employee performance evaluations. Counsels on disciplinary problems and takes corrective action either informal or by formal documented progressive discipline.Monitor and participate in, according to present criteria, sanitation and safety procedures-including HAACP program.Adheres to departmental and hospital policies and procedures and other food service regulatory agencies at all times. Participates in other duties assigned.Qualifications QUALIFICATIONS:The position requires the ability to read, write and speak English, to follow and give oral and written instructions, to retain and apply training and instruction, to be able to communicate with patients, hospital personnel, and co-workers. High school education and 1-2 years of work experience, preferably in food service or customer service. A basic supervisory course is strongly recommended.Knowledge of therapeutic diet orders.Knowledge of the food and restaurant regulations set by US Public Health, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.Must have computer skills and basic mathematics knowledge, including ability to work with money.Knowledge of Window, Word and Excel spreadsheet is strongly recommended.SKILLS/ABILITIES/COMPETENCIES REQUIRED:Must be pleasant and friendly, flexible, hard-worker, and works well with others.Must have good hand-eye coordination. Overall body coordination. Good span of concentration.Ability to communicate with employees, staff members, patients or general public, to promote and maintain peaceful work conditions.Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.Must be able to train, implement and enforce new or updated policies and procedures; must be able to motivate, evaluate and counsel employees.Must be able to talk on the telephone and in person to patients, guests and staff in a pleasant, respectful manner.Must be able to take and record food equipment temperatures accurately and appropriately.Must be able to inventory food, supplies and menus and make appropriate adjustments to reduce waste.Must be able to supervise and coordinate a racially and culturally diverse workforce to meet operational deadlines.EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Operator Customer Service Rep I, Per Diem Communications CenterAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner. The Opportunity The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.• Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology. • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.• Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.• Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.• Responds to all telephone inquiries for patient information which may include handling confidential information.• Responds to requests from staff regarding department on-call schedules.• Handles answering service calls in an efficient and courteous manner using prescribed guidelines.• Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.• May be required to perform responsibilities at multiple locations based on need and situation.• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration• Other duties as assigned.Qualifications Qualifications• High school diploma or equivalent.• Able to type 35 wpm and knowledge of popular MS Windows software applications.• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.• Knowledge of medical terminology preferred.• A combination of education and experience may be substituted for requirements.Skills/Abilities/Competencies: • Capable of multi-tasking and toggling between multiple screens and software solutions.• Good interpersonal and telephone skills.• Ability to thrive in a fast-paced healthcare environment.• Able to work independently and be highly motivated.• Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.Fiscal Responsibility: • • Demonstrates fiscal responsibility by effectively using Mass General Brigham resourcesWorking Conditions: Per Diem Hours Open 7x a weekThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.• Busy call center environment with close-set cubicles• This position is hybrid and requires local travel to MGB sites • Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.• Normal office working conditions. The noise level in the work environment is quiet to moderate.• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.• Specific vision abilities required by this job include close vision, distance vision and depth perception.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Operator Customer Service Representative, Communications CenterAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner. Principal Duties and Responsibilities: The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.• Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology. • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.• Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.• Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.• Responds to all telephone inquiries for patient information which may include handling confidential information.• Responds to requests from staff regarding department on-call schedules.• Handles answering service calls in an efficient and courteous manner using prescribed guidelines.• Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.• May be required to perform responsibilities at multiple locations based on need and situation.• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration• Other duties as assigned.Qualifications Qualifications:• High school diploma or equivalent.• Able to type 35 wpm and knowledge of popular MS Windows software applications.• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.• Knowledge of medical terminology preferred.• A combination of education and experience may be substituted for requirements.Skills/Abilities/Competencies:• Capable of multi-tasking and toggling between multiple screens and software solutions.• Good interpersonal and telephone skills.• Ability to thrive in a fast-paced healthcare environment.• Able to work independently and be highly motivated.• Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.Laadership Responsibility: No direct reports; may provide guidance to less seasoned and new staffFiscal Responsibility: Demonstrates fiscal responsibility by effectively using Mass General Brigham resourcesWorking Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.• Busy call center environment with close-set cubicles• This position is hybrid and requires local travel to MGB sites• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.• Normal office working conditions. The noise level in the work environment is quiet to moderate.• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.• Specific vision abilities required by this job include close vision, distance vision and depth perception.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT:As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Act as a liaison to food service for the patient, family and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order. To assure patients fed within 45 minutes of ordering the meal.2. To communicate on the telephone in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Computrition system. A call center operator's average call time will range between 1 1/2 - 2 minutes.3. To review therapeutic diet orders and modify the patient's order to meet the diet order parameters while attempting to honor the patient's request and be aesthetically pleasing.4. To speak with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To assure a nutritionally balanced meal that meets the dietary restrictions of the patient's diet order.5. Communicate on the phone or in person to patients, staff, and guests according to department scripting policy and procedures. 6. To communicate patient diet order issues to the Call Center Operator Lead, Diet Tech or clinical dietitian when policy mandates.7. Identify patients who are not able to place an order via telephone or who have not ordered their meal. Interact with patient family and nursing to enter a complete order in Computrition. Facilitates the meal service or communicate via Computrition the reason for refusal. 8. Acts upon patient, family, or staff meal service requests. These requests may include contacting and following through with the clinical dietitian regarding diet order issues or supplement changes, or room service team members to resolve meal service issues or handle special requests. When necessary escalating requests to management9. Manage patient nourishment, supplement and tube-feeding delivery.10. Proficient using the Computrition according department policy and procedures and maintains accurate and updated patient information via the electronic diet office system. 11. Manages difficult or emotional situations and responds promptly to patient needs.12. Pickup diet order sheets from nursing stations and receive verbal diet order changes. Adhere to department policy and procedures when receiving a verbal diet order.13. For administrative and tracking purposes, monitor, collect and/or record operation specific data.14. Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns.15.Read hospital email periodically throughout the day to remain up to date on patient and policy and procedures information. Use hospital work stations and email according to hospital policies and procedures.16. Perform duties of the Call Center Operator I when necessary.17. May participate in tray delivery and pickup. 18. Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time.19. Participate in and monitor, according to preset criteria, sanitation and safety procedures - including HACCP program.20. Perform all other duties as assignedQualifications 1. Knowledge of specialized diets and menus2. The position requires the ability to read, write, speak and communicate in English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education.3. Bilingual preferred.4. Associate degree as a diet technician (or 3+ years experience working in a diet office setting) A basic supervisory course is strongly recommended.5. Customer service and/or call center experience required6. Healthcare setting experience strongly preferred7. Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the ccreditation of Hospitals.8. Must have computer skills and basic mathematics knowledgeSKILLS/ ABILITIES/ COMPETENCIES REQUIRED: 1. Must be pleasant and friendly, flexible, hard-worker, and work well with others.2. Must have good hand-eye coordination, good manual dexterity and a good attention span.3. Must have good attention to detail and problem-solving skills4. Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner.5. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.6. Must be able to adhere and enforce new or updated policies and procedures.7. Registered Diet Technician credentials a plus.9. Ability to read, write, and speak another language is a plus.8. Must be able to talk on the telephone to patients, guests, and staff in a pleasant, respectful manner.9. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements.10. Knowledge of computerized diet order systems, Windows, Outlook, Word and Excel spreadsheet.WORKING CONDITIONS:1. Fast paced busy call center environment with close-set cubicles. 2. Possible on feet for part of the day (50%) and long periods of time sitting.3. Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts.4. Works in heated and air-conditioned office, patient floors and kitchen.5. Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling.6. Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment.7. Work involves rotating shifts as early as 6:00 AM to as late as 9:30 PM, required to work weekends and holidays.HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.