Lift Operator Salary in Boston, MA

GENERAL SUMMARY/ OVERVIEW STATEMENT:The Staff PET Radiochemist is principally responsible for the routine production and quality control of novel and literature radiotracers for clinical and pre-clinical use at BWH cyclotron and associated radiochemistry facilities (BWH-BICOR) within the Division of Nuclear Medicine & Molecular Imaging. This position acts as an assistant to the Director of Radiochemistry Research & Development in the implementation and optimization of radiochemical syntheses and analytical methods to support candidate novel and literature molecular imaging biomarkers for clinical and preclinical use. Additionally, the Staff PET Radiochemist may develop and compose CMC documentation in collaboration with the Director of Radiochemistry R&D for inclusion in US FDA IND applications.The incumbent, being recognized as a qualified aseptic PET GMP operator, is also responsible for supporting the routine production of FDA-approved radiopharmaceuticals by the BWH-BICOR in all facets of the operation, when able, inclusive of synthesis, quality control, ISO-classified cleanroom management, and raw material control in accordance with applicable regulatory guidelines and hospital policy. The Staff PET Radiochemist must have above average to superior working knowledge of principles related to chemical syntheses and analytical methodology commonly utilized in radiolabeling and radiopharmaceutical manufacturing processes. Reports to the BICOR Director with dotted line to Director of Radiochemistry R&DPRINCIPAL DUTIES AND RESPONSIBILITIES:The major responsibility of this position is to routinely produce the highest quality radiopharmaceuticals and radiotracers for human use on a regular basis with full regulatory compliance. This involves but is not limited to: CollaborationWork with BICOR Director of Radiochemical R&D and project Principal Investigators to select potential compounds of interestWork with BICOR Director of Radiochemical R&D, the BICOR Director, and PIs to develop a budget and schedule to bring a compound of interest into use for pre-clinical and/or human studiesAdvise and support efforts by PIs to develop novel compounds, particularly with identifying creative approaches to radiolabeling methods for target compoundsWork with BICOR management and PIs to define, budget, and introduce new equipment for project-specific production and quality control testing needs while meeting all applicable regulatory requirementsAutomated Synthesis Modules In collaboration with the Director of Radiochemical R&D:Read and understand published literature describing chemistry processes necessary to produce compounds of interest including if needed, the processes to produce starting compounds.Translate published processes or develop new processes to allow radiolabeling of compounds of interest as needed to allow automated synthesis using any of the BICOR owned synthesis modules.Adapt, modify, or invent synthesis modules or components to allow efficient production of compounds of interest.To develop or adapt in process analytics and methods to demonstrate manufacturing process controlTo devise product delivery and sampling methods as needed.To establish methods to clean, calibrate, maintain, test, troubleshoot and maintain modulesInstruct fellow GMP PET operators at BICOR to set up, test, and operate automated synthesis modulesTo run synthesis batches when necessary to support research programs and ANDA radiopharmaceutical batch releaseQuality ControlIn collaboration with the Director of Radiochemical R&D and the BICOR quality unit:Translate published quality control methods from literature or industry-recognized guidelines to the BICOR quality lab using existing equipmentAssist in the development and optimization of analytical methodsDevelop standards and reagent kits for calibration and quality testing of compounds of interestTo develop methods to clean, calibrate, set up, and standardize analytical instruments as a part of BICOR's commitment to continuous quality improvementPerform quality control tests as needed to support research projects and ANDA radiopharmaceutical batch releaseProduct Filling in conjunction with PET GMP manufacturing staffFollow BICOR manufacturing procedures to fill batch final product vials.Devise means to clean, calibrate, and set up kits, instrumentation, modules, and aseptic processing environments for product fillingSpecify required labelingPerform fraction and filling operations if needed to support research projectsRecordsDevelop and properly complete appropriate SOPs and batch records for compounds of interest as a PET GMP operatorDevelop qualification protocols for compounds of interest in collaboration with the Director of Radiochemical R&DConduct qualification and complete analysis of data Review batch records and supporting data for the purpose of assessing product performance over timeAccording to the appropriate SOP, submit in writing the circumstances and corrective action for all batches for human use that do not pass quality control criteria (OOS reporting)Submit this document to the Change Control Committee (CAPA)SuppliesDefines adequate levels of chemicals and disposables for new compoundsSets up receiving, quarantining and qualification of chemistry reagents and materials in accordance with cGMP for new compoundsGood Manufacturing and Good Laboratory PracticesFollow all hygiene and gowning protocolsMaintain clean and orderly workspaces within a PET GMP manufacturing facility and associated cleanroomsControl all in process and waste materialsAssist BICOR management in maintaining records for all process equipment, environmental control equipment, and quality control instrumentationRadiation Safety PracticesOperates the radiation monitoring system in accordance with SOP'sPerforms all aspects of radiation exposure and release practicesParticipates in the investigation and resolution of all anomalous occurrences RegulatoryIn collaboration with the Director of Radiochemical Research & Development:Prepares chemistry methods and controls (CMC) documentation for literature and novel compounds consistent with requirements for IND, NDA, ANDA, RDRC or other regulatory pathways.Prepares and executes qualification and stability protocols for literature and novel compoundsCompletes data summary and analysis in support of agency submissionsSupports the BICOR quality unit in responding to internal and external inquiries regarding chemical quality control methodology.Cyclotron Operation (may be trained during employment at BWH)Determine the type of cyclotron target and liquid/gas preparation for a compound under developmentDetermine the appropriate cyclotron run parameters to produce radio isotopesOperate cyclotron as needed for process developmentQualifications Minimum required qualifications:One of the following:BS in Chemistry with a minimum of 6+ years of direct experience in PET IND radiosynthesis meeting the requirements of USP < 823> and/or 21 CFR 212.ORMS in Chemistry with a minimum of 3+ years of experience in organic synthesis of compounds, radiometal chemistry, analytical chemistry, of other field applicable to chemical synthesis or quality control.ORMS/PhD in Chemistry with a minimum of 2+ years of direct experience in PET IND radiosynthesis meeting the requirements of USP < 823> and/or 21 CFR 212Post-graduate experience in radiochemical synthesis is highly preferred.Experience in quality control methodology for quantification and identity of chemical moieties in analytical samples, including experience with the following modalities:High Performance Liquid ChromatographyGas ChromatographyThin Layer ChromatographyMass SpectrometryExperience in biologic quality control testing of sterile products, includingFilter Integrity TestsSterility InoculationsChromogenic Endotoxin TestsUpon departmental orientation and annually thereafter, must complete training which includes:Annual hospital HealthStream assigned learningAnnual departmental assigned learning & assessments:SharePoint assigned SOP reviewMedia fill simulationsOther testing at the discretion of the BICOR quality unitSKILLS/ABILITIES/COMPETENCIES REQUIREDStrong command of the English language.Functional ability to write clear concise working documents targeted to internal and third-party review.Exceptional ability to work with sustained attention and care on technically demanding tasks with narrow time constraints.Exceptional time management and organizational skills, and a keen ability to prioritize multiple tasks to meet the clinical needs of the department.Ability to perform mathematical calculations. Ability to conduct oneself in a professional and courteous manner and maintain strong working relationships with Chemists, Physicians, Nurses, Pharmacists, and other allied health care professionals.Working knowledge of medical terminology, abbreviations and instrument operation pertaining to nuclear medicine and radiation safetyAbility to organize and maintain efficient work areas and services.Ability to make critical decisions based on knowledge of chemistry, pharmacy, and cGMP requirements.Ability to distinguish routine functions from those requiring the professional judgment of a pharmacist or other state-licensed practitioner.Experience with the production of C-11, N-13, and F-18 PET radiopharmaceuticals highly desiredExperience with production using automated synthesis units for F-18 and C-11 radiopharmaceuticals highly desiredStrong competence in PET radiopharmaceutical quality control methodology including High Performance Liquid Chromatography (HPLC), Thin Layer Chromatography (TLC), Liquid Chromatography/mass spectrometry (LCMS), gas chromatography (GC), and chromogenic endotoxin testing highly desiredExperience with the concepts and requirements of radiochemical purity, radiochemical yield, chemical purity, and specific activity. Experience with radioactive detectors including dose calibrators, solid state detectors, and sodium iodide well counters. Experience with cGMP laboratory procedures.Experience utilizing USP chapters to support work performed within the GMP manufacturing environment.Fluency with desktop computing and the Microsoft 365 suiteAbility to spend most of the work time standing or walking to complete daily tasks. Ability to lift heavy loads.

$15K sign on bonus - We're offering a generous sign-on bonus to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview processTraining provided for new grad Rad Techs! Experienced x-ray or special procedures techs encouraged to apply.Why MGH IR?Flexible shifts available: 8s, 10s or 12s with or without weekend rotationsCommuting: 50% discount on MBTA passes with parking available on nights/weekends for on-callCompetitive on-call pay ratesMedical, Dental, Vision Insurance: Starts day 1PTO: Up to 30 paid days off annually for new hiresRetirement: Hospital funded pension plan plus a 403(b) with company matchCareer Growth: Work with a variety of imaging modalities including fluoro, ultrasound, and CT guided proceduresDevelop niche areas of expertise including specialized sub-roles for quality, safety, lead apron management, consumable product inventory, precepting new staff, etc.Team Environment: Collaborate with nurses, advanced practice providers, attending physicians, residents, and tech assistants to provide a cutting edge multi-disciplinary approach to patient careCover clinical areas including IR, CT-guided procedures, Vascular Surgery, Cardiac Hybrid procedures, Endovascular Neurosurgery, and Endoscopic interventionsState of the art equipment and rapid introduction of new technology:Installed new in 2021-22: Two Siemens Icono hybrid OR suites, 3 Philips Epiq Elite ultrasounds with fusion navigation capabilities, 5 Bayer Medrad Mark 7 Arterion injectors, brand new large-bore GE CT-IR scannerSiemens Zeego, Artis, Multipurpose, and Bi-plane linesPure fusion software and overlay including needle- and embo-guide, DYNA CT and 3D imagingAncillary devices: Angiojet, laser, EKOS, and cryo, microwave, and RF ablation technologiesPlanned upgrade and renovation for two hybrid OR suites and two fluoroscopic procedural suites in 2022-23Exposure to state-of-the-art complex procedures including and not limited to:SIRT, TACE, Ablations, Embolizations, TAVR, FEVAR, SpaceOAR, vertebroplasty, Level 1 Trauma cases, etc.Consistently adding new innovative minimally invasive proceduresWork alongside a variety of image guided proceduralists including Interventional Radiologists, Neurosurgeons, Cardiac Surgeons, Vascular Surgeons, GI Proceduralists, Nephrologists, and NeuroradiologistsJob DescriptionPrincipal Duties and Responsibilities:Operates complex diagnostic and interventional radiographic equipment. In doing so, ensures the patient is properly positioned and immobilized. Selects proper imaging factors, and uses independent judgement, ingenuity, and initiative under pressure in a variety of situations when performing patient examinations. Utilizes and initiates fluoroscopy for the purposes of positioning during invasive procedures. Ensures proper patient demographics and documentation for appropriate image storage for the patient record. Includes set-up of ultrasound devices for use during procedures as needed.Participates in IR procedures within the IR departments, peri-op environments, bedside, and elsewhere as needed. Cross-trains and supports the sub-specialties within IR including and not limited to abdominal procedures, vascular procedures, vascular surgery, Neuro IR, neurosurgery, endoscopic interventions, and cardiac surgery.Maintains aseptic conditions preparing patients for procedures and participating in cases. Includes sterile prep for procedure following all infection control policies and Instructions for Use for associated products.Maintains aseptic conditions preparing procedure trays, associated medications, and equipment in accordance with institutional policies and within the scope of the technologist role.Supports physician staff in handling and management of all labs and specimens obtained during IR procedures including correct labelling and appropriate delivery of samples.Supports drop-off and pick-up of sterile and soiled supplies between IR, soiled utility, and/or SPD as needed while following all hospital and regulatory guidelines around transport of soiled instruments.Uses appropriate personal protective equipment and precautions from all hazardous materials (bloodborne pathogens, radiation, etc.) as stated by unit policy and hospital authorization. Follows all hospital guidelines and policies around isolation precautions including those during aerosol generating procedures.Assists physicians as necessary during the procedure, including and not limited to positioning of the table and/or c-arm, set up for power injections, and advanced imaging techniques such as DYNA CT.Scrubbing in as a second operator as needed to assist the primary physician including catheter/wire management, administration of contrast, and assisting the physician to expedite the case and improve the quality of care. These practices adopted by the ASRT House of Delegates (Resolution 99-3.03, 1999).Knowledgeable and able to operate various ancillary equipment used in interventional procedures, including and not limited to cryo- and microwave ablation devices, angiojet, power injectors, EKOS, IVUS, laser, etc. and maintains competencies with all devices and attending in-services as arranged by the division.Calibrates and verifies operation of all equipment to be used during the day and notifies appropriate personnel of equipment malfunctions. Begins trouble-shooting process and calls service engineers when repair is indicated. Ensures appropriate storage remains available on the device during daily QC checks and ensuring images are properly recorded in PACS.Delivers patient care under the scope of license and training.Follows two-identifier patient identification process (Name, MRN, DOB).Maintains inventory tracking, utilization and replenishment within the patient's medical record through the division's Inventory management software. Validates all documentation associated with procedure.Under the guidance of the inventory coordinator, assists with various tasks related to RFID tagging of product and stocking of medical/surgical supplies in appropriate RFID cabinets throughout the units.Performs proper post-processing of all images (e.g. pixel shift, window/level) and sends all appropriate images to PACS. Includes reformatting and/or DYNA CT and advanced software as needed on a case-by-case basis.Ensures availability of previous imaging as needed for procedures through workstation and/or Pushpage. Includes utilization of advanced software for overlay, needle-guidance, embo-guidance and/or FUSION as needed.Ensures all hospital and departmental documentation as related to the IR procedure is complete and accurate in a timely manner including EPIC, Nuance, Mobile Aspects, Visage PACS, etc.Remains up to date on the latest developments and trends in imaging techniques, procedures and equipment by readings, conference teachings, and seminars. Includes new technology and disposable supplies and understanding of function and usage as related to IR procedures.Participates in educational programs and meets state and national requirements for continuing education credits including Radiation Protection per state guidelines.May oversee and instruct various personnel and technology students within the department. This includes precepting new staff through the division and working closely with the IR Managers and supervisors while following the department Competency-Based Training program.Maintains procedure area in an orderly manner, prepares equipment, and stocks room supplies for daily use. Disposes of all patient information appropriately and ensures procedure space is always prepared for urgent cases.Participates in a rotating on-call schedule for evening, weekend, and holiday coverage. Includes urgent and routine case types deemed appropriate by IR and subspecialty call-service Attending physicians.Maintains professional, effective, and constructive working relations and communication with all departmental staff and other hospital personnel. Communicates effectively across all role groups. Represents IR well in communication to staff outside the department.Acknowledges and participates in research programs, quality assurance and other quality improvement projects carried on in the department.Performs all other duties as directed.Skills and Competencies Required:• Knowledge of computer applications and digital technology.• Knowledge of anatomy, cross-sectional anatomy, physiology, and medical terminology.• Knowledge of the principles of radiation physics and radiographic chemistry.• Knowledge of radiographic positioning and radiographic equipment. i.e. generators, x-ray tubes, collimators.• Knowledge of universal precautions.• Knowledge of catheters, guidewires and puncture needles.• Knowledge of various contrast agents.• Knowledge of proper radiation safety and protection procedures.• Knowledge of aseptic technique for patient prep and procedures.• Computer skills and ability to interface with department computer systems, i.e. Inventory Management software, scheduling and completion of cases in Epic, as well as image networking and review through PACS.• Ability to safely lift and transport patients.• Ability to scrub in and assist as a second operator as needed.• Ability to effectively communicate to technologists, physicians, nurses, support staff, patients, and administration.• Attention to detail.• Ability to provide compassionate care to patients and their families.• Ability to function actively and appropriately during an emergency or code situation.• Physical ability to assist patients for transfer from stretcher, wheelchair, or in an emergent situation.• Maintains inventory of exam room and maintains a clean and safe working environment.• Must be able to read and write English.• Always maintains a high standard of professionalism.Qualifications LICENSES, CERTIFICATIONS, and/or REGISTRATIONS: Required:Radiography RT license in the state of MAR.T(R)ARRTBLSPreferred: R.T.(VI) or (CV)EDUCATION:Successful completion of an accredited school of Radiologic TechnologyEXPERIENCE: Preferred: Minimum of 1 year of Radiography experienceWORKING CONDITIONS:Must be able to lift 40 pounds independently.Must be able to push stretcher with patient weighting 250 pounds independently.Exposure to radiation during fluoroscopic procedures; provided with proper-fitting lead.Proper use of PPE required.Exposure to blood and other bodily fluids, waste products and infectious diseases and viruses.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Job Title Operating Engineer - 2nd Shift Job Description Summary Responsible to ensure the efficient operation and maintenance of mechanical, electrical and plumbing equipment and systems for the assigned property(s). Responsibilities include (but are not limited to) maintaining a clean and safe working environment, performing rounds, conducting routine assessments, performance of day-to-day preventive and corrective maintenance, painting, and housekeeping for assigned properties Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES• Perform all plumbing, electrical, or HVAC requirements of the building(s)• Maintain heating equipment, chillers (air and/ or water cooled), DX units, pumps, cooling towers, fan coil units, VAV, and air distribution systems, etc.• Monitor and adjust all mechanical/pneumatic equipment, steam stations, control gauges, distributor panels, valves, thermostats, diffusers, and other equipment necessary to provide a comfortable environment for the buildings• Verify field conditions and perform any necessary repairs or adjustments• Monitor Energy Management• Repair doors, ceilings, hand railings, and floors and other general repairs, adjustments and installations about the property• Perform repairs to plumbing fixtures (water closets, urinals, flush valve assemblies, lavatories, etc.)• Perform preventive maintenance duties in accordance with C&W standards, building protocol, manufacturer recommendations and industry best practices. including changing filters, cleaning coils, flushing condensers, punching tubes, greasing fan, pump and motor bearings as required, inspecting and adjusting belts, replacing motor bearings, aligning pulleys and shafts, monitor condenser, chilled, heating and secondary water chemical treatment and its associated feed equipment, clean and maintain cooling towers, and perform annual inspections and other scheduled routines as directed.• Inspect engine room equipment, fan room equipment, cooling tower, all motors, house pumps, electric rooms, back-up generator, fire pump(s), sump pump(s), and ejector pumps. Replace lamps, light fixtures, reinstall or replace signage, verify rooms are clean and clear of obstructions and debris• Check for properly operating emergency exit signs and lights and ensure free and clear access to emergency stairs and exits. Perform additional fire and life safety inspections as per NFPA and local jurisdiction, C&W standards, building protocol and as directed by superiors and property management• Document and report activities to supervisor• Respond immediately to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns• Comply with all applicable codes, regulations, governmental agency, and company directives as relates to building operations and practice safe work habits• Complete all required C&W Safety Training as scheduled annually• Comply with C&W Uniform Dress Code while working and maintain a neat and clean appearance while on the property at times other than working hoursKEY COMPETENCIES• Technical Proficiency• Initiative• Flexibility• Multi-Tasking• Sense of UrgencyIMPORTANT EDUCATION• High School Diploma of GED Equivalent• Graduate of apprentice program or trade school preferredIMPORTANT EXPERIENCE• 5+ years of related work experience in operating mechanical, electrical, and plumbing systems in a commercial property settingADDITIONAL ELIGIBILITY QUALIFICATIONS• Appropriate license/permit for trade as may be required, i.e. Journeyman or Master Electrician License or City Licenses, such as Refrigeration Certificate of Fitness, High Pressure Boiler License, High Pressure Steam Operator, etc.)• May be required to have certification as a Universal Technician for CFC's depending on market licensure requirements• Possess and maintain a valid driver's license and good driving record with periodic checks (where applicable)• Basic Computing Skills in Outlook, Excel & Word• Experience in operation, maintenance and basic repair of HVAC, boilers, heaters, pumps, refrigerant systems, compressors, water systems, etc.• Knowledgeable in energy management systems, techniques and operations.• Thorough knowledge in all building systems operations, maintenance and repair.May be only maintenance staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments); may require shift work and/or on call dutiesWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.• Must have ability to stoop, stand, climb, frequently lift a minimum of 50 lbs. of equipment (pumps, tools, ladders) and safely install rigging/lifting devices• Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine• Involves movement between departments, floors, and properties to facilitate work• Ability to speak clearly so others can understand you• Ability to read and understand information presented orally and in writing• Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematicsAAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.

Shift: Monday - Friday 3pm - 9:30pm Guaranteed Hours Job Duties Driver / operator of company vehicles. Provides courteous and efficient delivery and pick-up of packages. Checks shipments for conformance to FedEx features of service and provides related customer service functions. Performs other duties as assigned.Minimum EducationHigh school diploma/GED. Must be licensed for type of vehicle assigned.Knowledge, Skills and AbilitiesAbility to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and verbal communication skills. Neat appearance since customer contact is required. Must meet qualifications as outlined in section 391 of the Federal Motor Carrier safety regulations. Requires medical exam in accordance with FHWA or FAA regulations. Non-covered safety-sensitive position. Medical exam required. Ability to work in a constant state of alertness and in a safe manner.Part Time Monday FridayPM Shift 3:00PM 9:30PMFedEx Express is absolutely, positively your best choice for a career.Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world's largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.We're excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx:https://www.fedex.com/en-us/about/working-at-fedex.htmlFedEx Express is an AA/EEO/Veterans/Disabled EmployerFedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.LEARN MORE

Schedule: Per diem 16 hours. Every Friday and Saturday, nights. 11:00pm - 7:00 am. Receiving general direction from the Security Director, Operations Manager, Manager of Special Investigations, Supervisor, or Charge Officer, the incumbent shall provide a safe and secure environment for all Hospital patients, visitors, and employees by enforcing Hospital security regulations and by continuously watching for and the timely reporting of any safety hazards or unusual occurrences through patrol of assigned areas. Furthermore, the incumbent shall provide protective service and response for the protection of the people and property of the Hospital and is responsible for assisting with the day-to-day operation of the Department.Responsibilities include but are not limited to:Protects people and property through patrol, investigation, monitoring alarms, and surveillance camerasProvide escorts for staff, visitors, and patients as requested. Apprehends criminal violators when necessary and appropriate. Provides emergency response to a variety of situations. Applies patient restraints as needed.Patrols assigned areas, both buildings and grounds, giving attention to those areas where security problems have occurred. Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to Hospital property, patients, visitors, and employees. Maintains strict confidentially at all times.Prepares and submits written reports and daily events in a complete, timely, and accurate manner.Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Acts as Security Dispatch Operator as needed.Acts as a first responder to HazMat incidents.Creates safety awareness among patients, visitors, and staff.Working Conditions:Work is fast-paced and physically demanding. Walks within hospital and around the hospital campus; to and from parking areas and buildings on premises in all weather conditions.Runs short distances when responding to stat calls and other security emergencies; interacting with patients as needed.Stands for long periods both indoors and outdoors in all weather conditions.Lifts, pulls, and pushes when transporting and interacting with patients.Potential hazards exist in encounters with physically aggressive patients, visitors, and others.About Brigham and Women's Faulkner HospitalBrigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive. At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.Qualifications Minimum of a high school diploma required. A strong educational background (Associate's or Bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.1-3 years of police, emergency services, security, or related experience preferred.Must possess and maintain an MA driver's license or valid license from the state in which the employee residesMust submit to and pass an annual criminal background check.Physically must be able to lift patients (approximately 50 pounds) with the help of others, walk at a rapid pace, walk/stand for extended periods, and withstand adverse weather conditions.Must obtain before the end of the training period and maintain throughout employment:De-Escalation Training and Healthcare Defensive Tactics System (HDTS)-Handcuff Tactics (HT)trainingPepper Spray Defense (PSD) trainingFirst Aid/CPR/AED- within the first 60 days of hireC-Spine Immobilization trainingMust obtain within one year of employment and maintain throughout employment:HazMat Levels 1, 2 & 3International Association of Healthcare Security and Safety (IAHSS) Basic Officer Certification- As part of the career ladderEnsures all required training is up-to-date maintains individual training records and reports errors to appropriate supervisor or manager.Massachusetts License to Carry Class A preferredAbility to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63.Recognize, acknowledge, respect, and effectively interact with people of different ages and cultures, establish positive relationships, and gain the trust and respect of others.Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression; Effectively manage a high volume of activity.Technology: use of access control and database software, communications equipment, and first aid equipment. Able to troubleshoot systems when necessary. EEO Statement Brigham and Women's Faulkner Hospitalis an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Schedule: Per diem 16 hours. Nights, 11:00pm - 7:00am. Every Sunday and Monday. Receiving general direction from the Security Director, Operations Manager, Manager of Special Investigations, Supervisor, or Charge Officer, the incumbent shall provide a safe and secure environment for all Hospital patients, visitors, and employees by enforcing Hospital security regulations and by continuously watching for and the timely reporting of any safety hazards or unusual occurrences through patrol of assigned areas. Furthermore, the incumbent shall provide protective service and response for the protection of the people and property of the Hospital and is responsible for assisting with the day-to-day operation of the Department.Responsibilities include but are not limited to:Protects people and property through patrol, investigation, monitoring alarms, and surveillance camerasProvide escorts for staff, visitors, and patients as requested. Apprehends criminal violators when necessary and appropriate. Provides emergency response to a variety of situations. Applies patient restraints as needed.Patrols assigned areas, both buildings and grounds, giving attention to those areas where security problems have occurred. Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to Hospital property, patients, visitors, and employees. Maintains strict confidentially at all times.Prepares and submits written reports and daily events in a complete, timely, and accurate manner.Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Acts as Security Dispatch Operator as needed.Acts as a first responder to HazMat incidents.Creates safety awareness among patients, visitors, and staff.Working Conditions:Work is fast-paced and physically demanding. Walks within hospital and around the hospital campus; to and from parking areas and buildings on premises in all weather conditions.Runs short distances when responding to stat calls and other security emergencies; interacting with patients as needed.Stands for long periods both indoors and outdoors in all weather conditions.Lifts, pulls, and pushes when transporting and interacting with patients.Potential hazards exist in encounters with physically aggressive patients, visitors, and others.About Brigham and Women's Faulkner HospitalBrigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive. At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.Qualifications Minimum of a high school diploma required. A strong educational background (Associate's or Bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.1-3 years of police, emergency services, security, or related experience preferred.Must possess and maintain an MA driver's license or valid license from the state in which the employee residesMust submit to and pass an annual criminal background check.Physically must be able to lift patients (approximately 50 pounds) with the help of others, walk at a rapid pace, walk/stand for extended periods, and withstand adverse weather conditions.Must obtain before the end of the training period and maintain throughout employment:De-Escalation Training and Healthcare Defensive Tactics System (HDTS)-Handcuff Tactics (HT)trainingPepper Spray Defense (PSD) trainingFirst Aid/CPR/AED- within the first 60 days of hireC-Spine Immobilization trainingMust obtain within one year of employment and maintain throughout employment:HazMat Levels 1, 2 & 3International Association of Healthcare Security and Safety (IAHSS) Basic Officer Certification- As part of the career ladderEnsures all required training is up-to-date maintains individual training records and reports errors to appropriate supervisor or manager.Massachusetts License to Carry Class A preferredAbility to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63.Recognize, acknowledge, respect, and effectively interact with people of different ages and cultures, establish positive relationships, and gain the trust and respect of others.Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression; Effectively manage a high volume of activity.Technology: use of access control and database software, communications equipment, and first aid equipment. Able to troubleshoot systems when necessary. EEO Statement Brigham and Women's Faulkner Hospitalis an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

We're offering a generous sign-on bonus ($750) to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.Schedule: Part-time 32 hours. Night shift position. Sunday, Monday, Friday, and SaturdayReceiving general direction from the Security Director, Operations Manager, Manager of Special Investigations, Supervisor, or Charge Officer, the incumbent shall provide a safe and secure environment for all Hospital patients, visitors, and employees by enforcing Hospital security regulations and by continuously watching for and the timely reporting of any safety hazards or unusual occurrences through patrol of assigned areas. Furthermore, the incumbent shall provide protective service and response for the protection of the people and property of the Hospital and is responsible for assisting with the day-to-day operation of the Department.Responsibilities include but are not limited to:Protects people and property through patrol, investigation, monitoring alarms, and surveillance camerasProvide escorts for staff, visitors, and patients as requested. Apprehends criminal violators when necessary and appropriate. Provides emergency response to a variety of situations. Applies patient restraints as needed.Patrols assigned areas, both buildings and grounds, giving attention to those areas where security problems have occurred. Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to Hospital property, patients, visitors, and employees. Maintains strict confidentially at all times.Prepares and submits written reports and daily events in a complete, timely, and accurate manner.Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Acts as Security Dispatch Operator as needed.Acts as a first responder to HazMat incidents.Creates safety awareness among patients, visitors, and staff.Working Conditions:Work is fast-paced and physically demanding. Walks within hospital and around the hospital campus; to and from parking areas and buildings on premises in all weather conditions.Runs short distances when responding to stat calls and other security emergencies; interacting with patients as needed.Stands for long periods both indoors and outdoors in all weather conditions.Lifts, pulls, and pushes when transporting and interacting with patients.Potential hazards exist in encounters with physically aggressive patients, visitors, and others.About Brigham and Women's Faulkner HospitalBrigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive. At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.Qualifications Minimum of a high school diploma required. A strong educational background (Associate's or Bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.1-3 years of police, emergency services, security, or related experience preferred.Must possess and maintain an MA driver's license or valid license from the state in which the employee residesMust submit to and pass an annual criminal background check.Physically must be able to lift patients (approximately 50 pounds) with the help of others, walk at a rapid pace, walk/stand for extended periods, and withstand adverse weather conditions.Must obtain before the end of the training period and maintain throughout employment:De-Escalation Training and Healthcare Defensive Tactics System (HDTS)-Handcuff Tactics (HT)trainingPepper Spray Defense (PSD) trainingFirst Aid/CPR/AED- within the first 60 days of hireC-Spine Immobilization trainingMust obtain within one year of employment and maintain throughout employment:HazMat Levels 1, 2 & 3International Association of Healthcare Security and Safety (IAHSS) Basic Officer Certification- As part of the career ladderEnsures all required training is up-to-date maintains individual training records and reports errors to appropriate supervisor or manager.Massachusetts License to Carry Class A preferredAbility to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63.Recognize, acknowledge, respect, and effectively interact with people of different ages and cultures, establish positive relationships, and gain the trust and respect of others.Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression; Effectively manage a high volume of activity.Technology: use of access control and database software, communications equipment, and first aid equipment. Able to troubleshoot systems when necessary. EEO Statement Brigham and Women's Faulkner Hospitalis an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

About UsAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner. The OpportunityThe Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.• Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology. • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.• Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.• Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.• Responds to all telephone inquiries for patient information which may include handling confidential information.• Responds to requests from staff regarding department on-call schedules.• Handles answering service calls in an efficient and courteous manner using prescribed guidelines.• Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.• May be required to perform responsibilities at multiple locations based on need and situation.• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration• Other duties as assigned.Qualifications Qualifications • High school diploma or equivalent.• Able to type 35 wpm and knowledge of popular MS Windows software applications.• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.• Knowledge of medical terminology preferred.• A combination of education and experience may be substituted for requirements.Skills and Core CompetenciesCapable of multi-tasking and toggling between multiple screens and software solutions.• Exceptional interpersonal and telephone skills.• Ability to thrive in a fast-paced healthcare environment.• Able to work independently and be highly motivated.• Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.• No direct reports; may provide guidance to less seasoned and new staff• No direct budgetary responsibility• Demonstrates fiscal responsibility by effectively using Mass General Brigham resourcesWorking Model & ShiftsSunday - Thursday 11pm - 7:30am3rd shift position located in the Blake building of the MGH main campus 55 Fruit Street, BostonThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.• Busy call center environment with close-set cubicles night shift required• This position is hybrid and requires local travel to MGB sites• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.• Normal office working conditions. The noise level in the work environment is quiet to moderate.• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.• Specific vision abilities required by this job include close vision, distance vision and depth perception.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Operator Customer Service Rep I, Per Diem Communications CenterAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner. The Opportunity The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.• Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology. • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.• Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.• Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.• Responds to all telephone inquiries for patient information which may include handling confidential information.• Responds to requests from staff regarding department on-call schedules.• Handles answering service calls in an efficient and courteous manner using prescribed guidelines.• Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.• May be required to perform responsibilities at multiple locations based on need and situation.• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration• Other duties as assigned.Qualifications Qualifications• High school diploma or equivalent.• Able to type 35 wpm and knowledge of popular MS Windows software applications.• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.• Knowledge of medical terminology preferred.• A combination of education and experience may be substituted for requirements.Skills/Abilities/Competencies: • Capable of multi-tasking and toggling between multiple screens and software solutions.• Good interpersonal and telephone skills.• Ability to thrive in a fast-paced healthcare environment.• Able to work independently and be highly motivated.• Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.Fiscal Responsibility: • • Demonstrates fiscal responsibility by effectively using Mass General Brigham resourcesWorking Conditions: Per Diem Hours Open 7x a weekThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.• Busy call center environment with close-set cubicles• This position is hybrid and requires local travel to MGB sites • Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.• Normal office working conditions. The noise level in the work environment is quiet to moderate.• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.• Specific vision abilities required by this job include close vision, distance vision and depth perception.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Operator Customer Service Representative, Communications CenterAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner. Principal Duties and Responsibilities: The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.• Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology. • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.• Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.• Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.• Responds to all telephone inquiries for patient information which may include handling confidential information.• Responds to requests from staff regarding department on-call schedules.• Handles answering service calls in an efficient and courteous manner using prescribed guidelines.• Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.• May be required to perform responsibilities at multiple locations based on need and situation.• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration• Other duties as assigned.Qualifications Qualifications:• High school diploma or equivalent.• Able to type 35 wpm and knowledge of popular MS Windows software applications.• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.• Knowledge of medical terminology preferred.• A combination of education and experience may be substituted for requirements.Skills/Abilities/Competencies:• Capable of multi-tasking and toggling between multiple screens and software solutions.• Good interpersonal and telephone skills.• Ability to thrive in a fast-paced healthcare environment.• Able to work independently and be highly motivated.• Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.Laadership Responsibility: No direct reports; may provide guidance to less seasoned and new staffFiscal Responsibility: Demonstrates fiscal responsibility by effectively using Mass General Brigham resourcesWorking Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.• Busy call center environment with close-set cubicles• This position is hybrid and requires local travel to MGB sites• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.• Normal office working conditions. The noise level in the work environment is quiet to moderate.• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.• Specific vision abilities required by this job include close vision, distance vision and depth perception.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.