Technical Support Analyst Salary in Tallahassee, FL

TITLE:Business Analyst - Student Records & AdmissionsPOSITION NO.: P06253SECTION: Admissions & Records/College RegistrarHIRING SALARY: $49,042.15 - $53,710.94 annually: salary calculations will start at minimum HOURS: 8:00 am - 5:00 pm Monday through FridayCONTACT: Human Resources (850) 201-8510 or via email at [email protected] MAJOR FUNCTION: The Business Analyst is housed within the Admissions & Records office and will report to the Dean of Enrollment Services. The Business Analyst will provide responsive, professional, and knowledgeable support to users experiencing issues/problems with enterprise applications, primarily Workday, and the integrations that support them. Identify and articulate the need for change in those applications, and facilitate that change. Coordinate the quality assurance of those applications. Serve as a liaison between Administrative Services and IT, focusing primarily on the needs of assigned functional area. Primary duties will include, but are not limited to: Analyze and Improve Business Practices. Analyze and improve business practices and processes and how technology is or can be used to support those business practices and processes. Recommend changes to improve efficiencies and implement best practices. Work with other business analysts to coordinate efforts in streamlining business processes across functional areas. Effectively communicate system or process changes to users who have varying technical knowledge. In conjunction with Institutional Research, develop and support the reporting and analysis of measurements, trends and benchmarks for business owners. Develop reporting mechanisms, perform basic to complex data analysis and research; make recommendations for improvements of reporting and data extrapolation methodologies. This may include reports and dashboards. Communicate with stakeholders to establish standards and methods of data types, methods of acquisition, and the intended audience for final reported resultsProvide Daily Operational Support. Provide daily operational support in the functional area, including identifying, triaging and resolving system issues. Monitor the What's New in Workday report as well as the Workday Weekly Community Digest to see the new features/updates that Workday has made to the tenant during the weekly pushes/updates. Communicate important findings to the functional area and coordinate with the leads on implementation of findings.Develop solutions for user requests and document all communications and solutions related to those requests. Evaluate past and incoming functional area requests to determine common/recurring issues and develop solutions to improve efficiency. Stay active professionally, and be up to date on current and trends and technologies within their area of responsibility. Stay active in Workday Community. Develop relationships with other colleges in Florida and around the country to foster communication of business process and practices between the various organizations. Cross train with other Business Analysts to provide an overall understanding of the college's processes and systems. Implement Upgrades and Provide Quality Assurance. Coordinate enterprise system upgrades, conversions, and testing through collaboration with the functional area. Communicate and document changes to functional area stakeholders. Coordinate the execution of test plans, evaluate results and suggests solutions. Support the functional leads in testing, development of end user documentation, and provide training program and materials using a combined understanding of the system capabilities and institutional needs. Understand the impact of the changes on current business processes and communicate those to the functional area. Provide Support with Training and Process Documentation. Support the functional leads in the development of training for college personnel in a variety of ways including written (i.e., help sheets, documentation), video (i.e., screen recordings or video help/training materials), classroom, one on one, virtual, small group, large group or other formats. Create and deliver presentations on impact of system changes on the college. Work with the functional area to develop a user group within the college to continue to foster the use of Workday systems. Document and keep current procedures and processes of the functional area. MINIMUM TRAINING AND EXPERIENCE: A bachelor's degree and three years of experience using technology to solve business related problems, or a combination of education and experience may substitute for the required degree. Preference will also be given to candidates with experience in higher education, Financials, Workday, and/or Hyland OnBase.KNOWLEDGE, SKILLS AND ABILITIES:Knowledge of Admissions, Registrar's Office Practices, Student Records and/or Student Recruiting, HCM software, Workday software and project planning processes, Windows Office XP Software products, quality assurance, Admissions, Student Records, and Registrar's Office policies and procedures, as well as Tallahassee Community College policies and procedures. Skill in operating a personal computer in areas of word processing and data access, input and retrieval with accuracy. Use of Human Capital Management software. Ability to work productively and cooperatively on projects, fully participate in appropriate meetings, and carry out assigned tasks in a team environment. Understand facets of the Student Admission in Workday to include Admissions, Student Records, and Registrar's Office Practices, and the referential relationships between modules and the implications and impact of changes to the Workday system that affect Student Admissions. Utilize problem solving techniques.Analyze and interpret data. Plan, organize, and coordinate multiple work assignments. Delegate duties or tasks effectively when needed. Work under precise time restrictions and deadlines. Coordinate integrated personnel functions with co-workers. Show discretion and use good judgement in handling confidential information. Communicate effectively verbally and in writing.ENVIRONMENTAL AND PHYSICAL DEMANDS: Required job duties are normally performed in a climate-controlled office environment and certain physical abilities as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform an essential function.

Software Development Support AnalystReq number:R2109Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Software Development Support Analyst you will support the Systems Administration Development team in design, development and maintenance for the Department's .NET applications.Job DescriptionWe are looking for a Software Development Support Analyst. This position will be a full-time and remote contract opportunity. What You'll Do Work with the Information Systems Administration Development Team in the design, development and maintenance support for the Department's Microsoft .NET applicationsWhat You'll Need Required:3+ years experience as a technical team lead for databasedriven application development projects3+ years experience with coaching/mentoring other developerswith Microsoft technologies3+ years experience with development of database driven webapplications2+ years experience with development of database drivenapplications in Microsoft C# .NET environment Experience withSQL ServerExperience with Oracle3+ years experience with object-oriented developmenttechniquesExperience with 3-tiered logical/physical architectedapplicationsKnowledge of data privacy and protection initiativesStrong communication and collaborative skillsExcellent verbal and written communication skillsPreferred:Experience with SQL Server Reporting ServicesExperience working on development projects utilizing agiledevelopment techniquesExperience working with stakeholders to gather and documentstakeholder requirementsExperience working with SQL Server Integration Services toSupport ETL processingExperience with driver license and motor vehicle systemsExperience with screen/web layout and designExperience with automated unit testingExperience with ASP.NET MVCExperiencing working with Highway Safety Motor VehiclesTake charge, can-do attitudeFacilitation skillsPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.· Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone.· Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements.· Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.· Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software.· Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies.· Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer.REQUIRED QUALIFICATIONS:· High School Diploma OR· Currently pursuing a BS/BA or MS/MA degree) OR· Equivalent combination of education and experienceDESIRED QUALIFICATIONS:· Prior experience with K12/Stride· Previous customer service work· Previous experience in call-center environment· Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.· Thorough knowledge of home-based connectivity support· Ability to work in high call volume environment· Strong telephone and email etiquette· Strong verbal and written communication skills· Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)· Ability to maintain a professional home office without distraction during our hours of operation· Attend virtual training via web cam· Expertise in PC and Internet applications and use· Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.· Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)· Proficiency in web-based applications (Salesforce experience a plus)· Consultative approach to customer service· Strong problem solving and analytical skills with a solutions-oriented approach· Ability to work both independently and within a team-oriented environment· Resilient and contributes to fostering positive team morale· Ability to prioritize effectively and manage competing priorities to deliver and drive results· Ability to own and execute projects· Ability to respond appropriately to feedback and guidance· Detail-oriented· Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems· High level of quality and accountability for work product· Ability to travel 10% of the time (minimal if any e.g. team building activity)· Ability to clear required background checkWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is virtual and open to residents of the 50 states and D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $13.49 - $21.58. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Sponsorship not available.Our client is seeking a Sr. Implementation Analyst in Remote opportunity.Role descriptionThis position supports the successful implementation of various payment processing projects through execution of various technical tasks and quality checks. Incumbent will lead client consultation on business and technical requirements, and incorporate the requirements into the overall project plan. Incumbent will be assigned most complex, highly visible client projects, and will assume technical leadership role for assigned projects, coordinating all phases of operational implementation of technical project deliverables.Skills & Requirements• First Data/Fiserv Optis• DecisionQuest and/or Decision Management (DMM) experience• Strong Project Management Skills• 7+ years in the payment processing industry• 5+ years experience in business of System Analysis• Training in Six Sigma Methodology and project management certification• Master's Degree• 3 years of client facing project support• Experience completing card processing conversions that require migrating data from one processing platform to another.Benefits/Other CompensationThis position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.#LI-DNI #1160929 - Web Admin

Business AnalystReq number:R2273Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Business Analyst will work closely with project managers and cross-functional teams to support technology deployments, platform evaluations, and enhance business processes.Job DescriptionWe are looking for a Business Analyst to bridge the gap between business stakeholders and IT solutions, ensuring that our projects deliver value and align with our strategic goals. This position will be full-time and remote. What You'll Do Collaborate with project managers to ensure seamless integration of business analysis within the project management lifecycleElicit, analyze, and validate requirements for changes to business processes, policies, and information systemsDevelop comprehensive technical documentation that clearly outlines system functionalities, business processes, and user guides to facilitate understanding and usage across all levels of the organizationFacilitate requirements gathering sessions and work with stakeholders to define and document business needs, and securing formal signoff from stakeholders to ensure alignment with business objectives and approval for project progressionTranslate business requirements into user stories or functional specifications for IT implementation, ensuring clarity for development teamsAct as a liaison between technical teams and business units, fostering a collaborative environment to ensure successful technology solutions Participate in Agile ceremonies and work closely with the scrum team, providing support as needed to the ScrumMasterUtilize project management tools such as Jira or Azure DevOps to track and manage business analysis tasks within project frameworksPerform analysis on existing systems and processes, recommending improvements and innovative solutionsSupport the creation and execution of test plans to ensure solutions meet business requirementsContribute to the development of training materials and assist with user training sessionsManage and prioritize backlogs in coordination with business product owners and project managersDevelop a deep understanding of the business domain to add value to discussions and decision-making processesWhat You'll Need Required:Bachelor's degree in IT, Business, or a related field2-4 years of experience in a business analysis role, preferably within an IT or technology-focused environmentDemonstrated experience with Agile methodologies and working with Agile teams; familiarity with Scrum and Kanban is a plusExcellent analytical and problem-solving skills, with the ability to handle complex information with accuracyStrong communication and interpersonal skills, with a track record of effectively engaging stakeholders at all organizational levelsAdvanced knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and the ability to quickly adapt to new technologiesExperience in developing and executing test plans to validate solution effectivenessAbility to work collaboratively in a team environment as well as independently with minimal supervisionFlexible and adaptable, able to navigate shifting priorities and embrace new challengesExperience with multiple SDLCs Preferred:Proficiency with tools like Jira or Azure DevOps for managing requirements and tracking project progressPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Hybrid, Must be able to attend meetings in Tallahassee FL, office. Technical Project Manager W2 hire Only - NO 1099Job Summary:Titan Technologies, LLC (Titan) is seeking an experienced, Project Manager to support the Implementation of the PLUMS system for our client for Florida Department of Environmental Protection (FL DEP). As a member of our team, you will play a pivotal role in enhancing our environment information management solution to the FL DEP.As a Project Manager, you will lead cross-functional teams to deliver the nViro environmental information management solution to FL DEP. You will be responsible for overseeing the entire project lifecycle, from initiation through to closure, ensuring the product and deliverable are provided on time, within scope, and budget. Your role will involve close collaboration with FL DEP to understand their environmental data management needs, customizing the nViro solution to meet those needs, and ensuring a high level of client satisfaction.Duties and Responsibilities:Manage and oversee the project lifecycle for the nViro product implementation, including project planning, scheduling, resource allocation, and project execution. Work closely with FL DEP to gather and analyze requirements, and to customize the nViro solution to meet their environmental data management needs. Lead cross-functional project teams with the Technical Manager, including software developers, environmental analysts, and QA specialists, to ensure project deliverables meet quality standards. Monitor and report on project progress to stakeholders, including risk management and mitigation strategies. Coordinate with the technical team to ensure the nViro product suite is effectively integrated with clients' existing systems and data sources. Facilitate user training and support for FL DEP on the nViro product suite. Maintain up-to-date knowledge of environmental regulations and standards that impact the use and implementation of the nViro product suite. Manage project budgets, including tracking expenditures and ensuring projects are delivered within the allocated budget.Required Qualifications:-5+ years of project management experience, with at least 2 years managing projects in environmental data management, software -implementation, or a related field.-Strong understanding of environmental data management processes and regulations.-Experience with software development lifecycle (SDLC) methodologies, including Agile and Waterfall.-Proven ability to lead and motivate cross-functional teams.-Excellent communication, negotiation, and stakeholder management skills.-PMP (Project Management Professional) certification or equivalent is required.W2 is hire - Will not consider 1099-Bachelor's degree in Environmental Science, Information Technology, Project Management, or a related field.Preferred Qualifications:-Familiarity with the nViro product suite or similar environmental information management systems.-Technical proficiency with database management, SQL, and data integration tools.-Experience in customizing software solutions to meet client requirements.-Strong analytical and problem-solving skills.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Opportunity DetailsFull Time Business Analyst III Remote Outcomes. Delivered.Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide. For example, our technology:Facilitates access to nutritious food for children of mothers participating in the WIC programSupports first responders in reducing opioid overdoses within their communitiesEmpowers colleges and universities to identify and thwart financial aid fraudEquips teachers with valuable insights to identify students requiring additional supportEnhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayersWith a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy. We're more than a technology company -- we're an outcomes company. We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve. We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place. Voyatek is seeking applicants to occupy the position of Business Analyst III within our team. This role offers remote work opportunities. Voyatek is looking for a business analyst with a passion for creating innovative solutions and products in the state and local government domain. The ideal candidate is an experienced problem solver who thrives in transforming concept to reality, solving complex problems, and working in a collaborative environment. The business analyst will play a critical role on the product management team by leading efforts to define system feature enhancements and functions that solve our client's business goals.Key Responsibilities: Elicit, analyze, and validate the business needs of stakeholdersTransform business challenges into system functional requirementsUtilize tools and techniques to extract, understand, and document user storiesEstablish trusted advisor relationships with client stakeholdersLeverage the Azure DevOps platform to manage the assets necessary to plan, monitor, and validate work productsConduct interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methodsCollect requirements, analyze and prepare use cases and to be flowsWork with stakeholders and project team to prioritize collected requirementsContribute to project documentation and written deliverablesQualifications: Bachelor's degree in Computer Science, Industrial Engineering or similar discipline; or equivalent work experience5+ years of relevant experience in a Business Analyst role5+ years of demonstrated experience in business and functional requirements elicitation, translation, and documentation5+ years experience in facilitating design and use case discussions5+ years experience in a SDLC environmentExpert level analysis skills including the ability to identify patterns, potential issues, and then translate those into functional and test requirementsExpert level understanding of business functional areas and management issues, as well as the IT organization's systems and capabilitiesAbility to influence and build relationships and demonstrate team leadership in all interactionsKnowledge of and ability to effectively use the appropriate modeling methodologies and toolsets, requirements management methodologies and toolsets, requirements visualization methods and toolsets, and artifact versioning toolsExceptional written and verbal communication skillsAbility to effectively communicate with business clients to identify needs and evaluate alternative business solutionsExtensive experience in MSOffice, including Word, Excel, and VisioExperience working with government agenciesThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At Voyatek, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is 80,800 to $129,300.If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!Voyatek provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Visa sponsorship not available.Our client is seeking a Sr. Programmer Analyst in Tampa, FL.Role Description• Looking for someone to come in and help with the continuance of transforming their IT LandscapeSkills & Requirements• Microsoft Azure cloud native application development and microservices/API highly desired• Bachelor of Arts/Science degree OR an equivalent combination of education, professional certifications, and experience, including military service• 6+ years of .NET / C# software engineering experience - 40%• Must possess sound experience working with the following Jack Henry products and solutions (does not need to be current experience but will need to have used in the last 5 years)-60%o Symitaro PowerOno SymXchange• Must possess demonstrable technical leadership skills and experience in mentoring junior team members - 15%• Must possess experience with Azure DevOps (continuous integration and deployment)• Must possess experience with Visual Studio and GIT• Must possess experience working in an Agile environment (Kanban preferred)- 100%Benefits/Other Compensation:Medical, Dental, Life Insurance, 401K.Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.#LI-DNI #1161344 - Web Admin

We are seeking a candidate with strong HRIS systems experience to join for a contract opportunity. The Workday Business Systems Analyst is responsible for ensuring the setup and configuration of all HR Technology-Workday. Manage configuration for Workday, Compensation, Advanced Compensation and Recruiting modules. This is a fully remote opportunity. The resource in this role must be able to work Eastern time hours. Contract Duration: 7 monthsRequired Skills & ExperienceStrong working knowledge of HRIS systems. Workday Ecosystems experience required.High-level understanding of business functions/end-to end processes, strategic imperatives, and project management.Strong business case mentality.Demonstrated consultative skills and ability to effectively facilitate groups to consensus. Ability to create trust and confidence quickly.Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology.Ability to communicate effectively both verbally and in writing; ability to communicate with customers, associates, and management; solid teamwork and interpersonal skills.Ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences.Strong business planning, analytical, and conceptual skills to evaluate business problems and apply knowledge to identify appropriate solutions.Well-developed organizational and time management skills; attention to detailAbility to develop and deliver training methodologies and materials.Bachelor's Degree Desired Skills & ExperienceWhat You Will Be DoingDaily ResponsibilitiesActs as Systems Administrator for HR technology, which may include HRMS, ATS, Talent Management and HR Portal technology (telephony, case management, knowledge management) by addressing system problems and enhancing system functionality.Partners with Stakeholders which may include HR, associates, and vendors to determine strategic needs, defines functional/technical specifications, troubleshoot issues, and implement initiatives.Utilizes complex reporting tools to develop, document and monitor cross-process data integration points in future-state business process designs, facilitate resolution of misalignment across process areas.Supports teams in identification, analysis and implementation planning of optimizing design, cleansing legacy data, and prioritizing conversion of integrated data.Develops and manages the business process designs and accuracy of associate information such as company data, location data, position data, custom fields, parent/child relationship, etc.Operates as the key liaison with the HR, Accounting/Finance, Internal/External Auditors for SOX compliance issues or new company, locations, departments, etc. set up.Develops and manages the audit process for associate information; work directly with the HR, Benefits, Payroll, Accounting/Finance, IT management teams to provide data integrity, consistency, and reliability throughout the organization.Develops recommendations for process improvements related to data utilization and maintenance.Performs testing responsibilities, including reviewing specifications, creating test scenarios, and overseeing testing of the system.Manages deployment and testing of system patches/new releases.Provides system updates and enhancement recommendations to Stakeholders.Provide and maintain associate training materials.Responsible for developing, implementing, and maintaining associate master data standards and appropriate legal compliance and company policy.Serves as Tier 2 Specialist to resolve complex technical issues raised by associates and managersMaintains and develops a strong working relationship with business owners as a process advocate.Maintains appropriate issue tracking and manage issue resolution process. Supports the development of specific actions and recommendations to mitigate risk and resolve outstanding issues.Creates, maintains, and delivers status reporting for related project activities to key stakeholders.Performs related duties as assigned.Best Regards,Kshitija Karpate | SENIOR RECRUITMENT LEAD - DIRECT HIREOFFICE (678) 855-7388EMAIL [email protected]

BA for Data Security / Data Loss preventioProjects: Data sensitivity labeling within Office365 , the labeling is optional right now and will at some point be mandatory to used the labels. Also a replacement for a tool that captures all the data loss information due to it being insufficient. Another project to look at additional capabilities in Service Now.Experience in data loss as a BA, some cyber security knowledge, some Power BI background would be useful. Any Service Now platforms would be great and gathering requirements for Service Now. Jira is heavily used by this team and moving to SAFe agile from a project methodology standpoint.3 month minimum contract2hire conversionThis role will be working with the program manager on the data security and data loss prevention work stream within Global Cyber Security in which people, processes, and technologies are significantly impacted. We require a strong BA that has demonstrated success. This is a great opportunity to work within a fast-paced environment, within a global team.Support the Global Cyber Security Program by:* Gathering requirements, providing expertise and guidance, and executing plans to enhance business capability, achieve results and support the global cyber security organization.* Understanding and clearly documenting complex process flows.* Identifying and implementing business processes as well as continuous improvement initiatives by assessing alignment of current process, programs, and systems to business requirements and recognize opportunities for standardization, increased efficiency, cost reduction, increased quality, and improved user experience to enhance performance of the program.* Providing recommendations for improvement and implementing procedural changes to ensure technical solutions align with organizational objectives, regulatory standards, and business needs.* Identifying and eliminating risks to complex change implementation by planning user acceptance testing, clarifying, and ensuring developers understand requirements, coordinating users, executing tests, monitoring test completion, escalating defects/issues, and soliciting feedback to support accurate testing and alignment with desired outcomes.* Facilitating meetings supporting all phases of assigned projects, using appropriate tools and technology according to meeting objectives and attendees.Primary Responsibilities* Foster a partnered approach, building and maintaining strong productive working relationships with internal stakeholders aligning service delivery with business needs.* Develop implementation and improvement plans by eliciting business requirements from stakeholders to identify business needs, evaluate requirements and desired outcomes, analyze gaps between current and future state, and recommend solutions.* Understand and clearly document complex process flows.* Develop a list of technical business requirements based on discussions with stakeholders, engineers, and end users and analyze them for accuracy, completeness, redundancy, ambiguity, and testability.* Discuss complex technical details at a high level with leadership/stakeholders and at a low level with engineers and architects.* Assess, document, and communicate impact of change to business and individuals by collaborating with internal and external key stakeholders to analyze information needs and functional requirements, accurately define costs, schedule timeline, and evaluate interdependencies to develop business requirements documentation for key stakeholder engagement.* Support end-users by thoroughly understanding user requirements and user experience.* Assist with the identification of training requirements for assigned projects and business units by providing input to the training plan, supporting the development of training materials and participating in the training for assigned projects as required.* Analyze business requirements for accuracy, completeness, redundancy, ambiguity, and testability.* Identify and eliminate risks to complex change implementation by planning user acceptance testing, clarifying, and ensuring developers understand requirements, coordinating users, executing tests, monitoring test completion, escalating defects/issues, and soliciting feedback to support accurate testing and alignment with desired outcomes.* Design and provision reporting solutions to enable project decision making, tracking and implementation.* Adhere to data policies & standards, while also enforcing correct management of sensitive data in compliance with global business rules, legal and governmental regulations.* Ensure data integrity, accuracy and reconciliation within reports and dashboards by reviewing, identifying, and resolving gaps and inconsistencies.Required Qualifications* Education: Bachelor's degree or equivalent combination of education and work experience.* Experience: 4 years relevant experience.* Ability to work global hours (US, UK, and Australia time zones).* Excellent communication, analytical and interpersonal skills.* Working knowledge of cyber security projects and programs and managing requirements and testing on the projects.* Experience collaborating with technical team members, business analysts, and project/program managers to ensure a quality solution is delivered.* Evidence of successful participation in the delivery of complex programs.* Effective collaboration, communication, and strong stakeholder management skills.* Impact analysis and strong problem-solving skills when gathering and assessing business needs to overcome potential obstacles and challenges.* Facilitate meetings supporting all phases of assigned projects, using appropriate tools and technology according to meeting objectives and attendees.* Self-motivated, assertive, detail oriented, high degree of organization skills and the ability to appropriately prioritize assigned tasks to ensure timely goal achievement.Preferred Qualifications* Experience with software including Jira, Confluence, Microsoft O365.* Experience using Data Security Technology/Solutions such as Data Loss Prevention and Data Classification.* Working knowledge and understanding of SharePoint, SQL, relational databases, and reporting tools such as Power BI, Tableau, MS Reporting Services and Excel.* Working knowledge of terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts.* An understanding of IT networking and infrastructure.* Working knowledge of the ServiceNow platform and modules.Preferred Competencies/Skills* Understand the principles underlying the relationship among facts and apply this understanding when solving problems.* Observe and evaluate the outcome of a business need and interpret the results and their implications.* Foresee potential obstacles and challenges, identifying root cause and recommending plans to address.* Effectively present thoughts to influence and persuade organizational leaders and key stakeholders to adopt innovative recommendations.* Utilize advanced written and oral communication skills to inform key stakeholders.* Navigate organizational structure by networking and building relationships among multiple business units.* Share knowledge and educate others.* Exhibit leadership in everyday interactions.* Successfully engage in multiple initiatives simultaneously.* Work effectively under pressure; develop and adhere to deadlines.* Adapt and be flexible in a complex, changing environment.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)