Technical Support Specialist Salary in Scottsdale, AZ

OverviewWe are seeking a full-time Flight Operations Support Specialist in our Scottsdale, AZ or Chandler AZ locations. In this role, you'll provide subject matter expertise and support related to transport category aircraft performance and weight and balance activities. You'll be the main point of contact for customers as well as manage customer aircraft configurations, performance questions, change requests, and aircraft weight & balance changes. Essential FunctionsServe as main point of contact/first-level support for customer inquiries and manage customer aircraft configurations, provide counsel on aircraft performance questions and handle change requests and aircraft weight & balances changesReceive and answer basic questions, inquiries and requests pertaining to Garmin's aircraft performance products and escalates customer needs as required, directing inquires to proper departmentsResolve, track and/or route customer issues or requestsProvide technical support for Garmin aircraft performance and/or load planning productsSupport testing and deployment of Garmin products and solutionsContribute to technical writing/publication of aircraft performance data materials and the development of customer training materialsLead project management functions and special projects as assignedInvestigate and determine root cause of operational events and failuresIdentify issues with aircraft performance and/or load planning and support development of corrective actionsPerform on-call duty and after hours on-call coverage may be requiredAbility to travel for customer support and trainingBasic QualificationsBachelor's Degree in Aerospace, Business or related field OR an equivalent combination of education and experienceMinimum 1 year of relative aviation industry experienceOperational knowledge of Federal Aviation Regulations (FAR) governing aircraft operations with FAR 121 operations experience preferred.Demonstrated strong and effective verbal, written, and interpersonal communication skillsMust be team-oriented, possess a positive attitude and work well with othersDesired QualificationsPrevious work experience in Air Traffic Control, Flight Dispatching, Flight Operations or Aviation Program/Project Management.Strong technical knowledge of aviation systemsPrivate Pilot's LicenseGarmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

Assists in the physician advisor process for cases sent for peer-to-peer review. Supports the scheduling of reviews, communicating the results and completing the required verbal and written correspondence.Provides non-clinical support to workflows involving utilization management.Performs outreach contact to providers and written notification to providers and members for initial determinations.Consults with internal departments to ensure cases meet guidelines.Researches cases referred to peer review and contacts the facility to schedule a physician-to-physician review.Documents task completion in applicable internal systems.Maintains the integrity of the company relationship with stakeholders by researching and responding to provider needs.Identifies risk situations and escalates to supervisor as appropriate.Achieves and maintains department and individual performance standards.Prepares administrative, approval and clinical denial letters as assigned.Reviews completed denial letters to ensure accuracy, template use and within the appropriate grade level.Troubleshoots issues noted on letters by coordinating with team members and physicians to ensure clear and accurate letters. Completes data validation for data entry on letters (address, dates, and other fields as applicable).Assumes responsibility for self-development, career progression and ongoing training to ensure accuracy of work.Assists in the mentoring and training of new UM Support Specialists.Coordinates and manages distribution of correspondence and materials to enrollees and providers.Participates in operational activities, including data collection, tracking, and analysis.Other Job RequirementsResponsibilitiesUnderstands health plan benefit structures.Familiarity with psychiatric/medical terminology.Strong verbal and written communications skills.Possesses initiative and interpersonal effectivenessIs personally accountable and adaptable.Is effective at building strong interpersonal work relationships.General Job InformationTitleUtilization Management Support Specialist IGrade19Work Experience - RequiredHealthcareWork Experience - PreferredEducation - RequiredEducation - PreferredAssociateLicense and Certifications - RequiredLicense and Certifications - PreferredSalary RangeSalary Minimum:$37,725Salary Maximum:$56,595This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

OverviewWe are seeking a full-time Flight Operations Support Specialist in our Scottsdale, AZ or Chandler AZ locations. In this role, you'll provide subject matter expertise and support related to transport category aircraft performance and weight and balance activities. You'll be the main point of contact for customers as well as manage customer aircraft configurations, performance questions, change requests, and aircraft weight & balance changes. Essential FunctionsServe as main point of contact/first-level support for customer inquiries and manage customer aircraft configurations, provide counsel on aircraft performance questions and handle change requests and aircraft weight & balances changesReceive and answer basic questions, inquiries and requests pertaining to Garmin's aircraft performance products and escalates customer needs as required, directing inquires to proper departmentsResolve, track and/or route customer issues or requestsProvide technical support for Garmin aircraft performance and/or load planning productsSupport testing and deployment of Garmin products and solutionsContribute to technical writing/publication of aircraft performance data materials and the development of customer training materialsLead project management functions and special projects as assignedInvestigate and determine root cause of operational events and failuresIdentify issues with aircraft performance and/or load planning and support development of corrective actionsPerform on-call duty and after hours on-call coverage may be requiredAbility to travel for customer support and trainingBasic QualificationsBachelor's Degree in Aerospace, Business or related field OR an equivalent combination of education and experienceMinimum 1 year of relative aviation industry experienceOperational knowledge of Federal Aviation Regulations (FAR) governing aircraft operations with FAR 121 operations experience preferred.Demonstrated strong and effective verbal, written, and interpersonal communication skillsMust be team-oriented, possess a positive attitude and work well with othersDesired QualificationsPrevious work experience in Air Traffic Control, Flight Dispatching, Flight Operations or Aviation Program/Project Management.Strong technical knowledge of aviation systemsPrivate Pilot's LicenseGarmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

OverviewWe are seeking a full-time Runway Desk Support Specialist 1 in our Scottsdale, AZ location. In this role, you will be responsible for making important contributions to Garmin's aircraft performance data products by analyzing data and feeding relevant information and solutions into our systems and databases. The Runway Desk Support Specialists provides 24/7 operational support and collaborates with airports and customers to ensure accuracy of information.Note: This position will have a 4/10 schedule and multiple shifts are available including 1st, 2nd and 3rd shift schedules.Essential FunctionsProvide 24/7 operational support and collaborate with airports and/or customers to ensure accuracy of information and proactively identify, report, and find effective solutions to issuesMonitor all incoming and active NOTAMs (Notice of Airmen) for airports identified in runway databaseAnalyze NOTAMs/other data sources in order to maintain currency of runway databaseAnalyze incoming airport/runway data and filter appropriate information to pilots through NOTAM and into our aircraft performance systems/databasesCollaborate with airports or customers to ensure accuracy of informationMake decisions on priority and pertinence of information as it relates to aircraft performanceProactively identify and report issues, working to identify solutions to aircraft performanceEstablish relationships and work collaboratively and professionally with other Garmin team members to achieve goals/objectivesProvide afterhours support related responses and can initially join customer teleconference bridgesConduct initial aircraft setup for AeroData solutions (Basic Build - New Tools)Review emails to determine and provide solution or escalate to other applicable teamsCreate tasks for Flight Operations customer support requests via the ticket systemJoin evening deployment calls and determine if issues arise and escalate as appropriateConduct initial triage of customer solutions and use internal tools to help identify issueAssist in maintenance of the Airport and Runway DatabaseProvide great customer and operational input to other Garmin teams to help improve Customer ExperienceMay be required to be on call as needed and work rotating shiftsBasic QualificationsAssociate's Degree in a business or technical discipline AND a minimum of 2 years relevant experience OR Bachelor's Degree in a business or technical discipline OR substantial demonstrated aeronautical knowledge that would allow the associate to complete the essential functions of the positionExcellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)Ability to build relationships across departments and interact efficiently with customers across the globeDemonstrated strong and effective verbal, written, and interpersonal communication skillsUnderstands escalation procedures for service outages and/or customer concernsAbility to set up Microsoft Teams live events and send out Customer Advisory Notices (MIM)Possess a critical eye for fine details in both quantitative/qualitative process/proceduresMust be detail/solution oriented, organized, proactive and a driven problem solver with exceptional technical troubleshooting skills and a multi-tasker with the ability to prioritize and manage time in a fast paced, deadline-driven environment with minimal supervisionExperience and proficiency with MS Office SuiteDemonstrates familiarity with aeronautical source data for the analysis being conductedProficiency in numerical and arithmetic application for the role: Compiling data, using numbers in various formats, and utilizing this information to perform job-appropriate problem-solving and data entryDesired QualificationsBachelor's Degree in business or technical disciplineAn aviation background and/or private Pilot LicensePrevious work experience in air traffic control or in aircraft dispatchExperience as a pilot, FAA Certified Airman, performance engineer or load plannerAirline experienceGarmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

OverviewWe are seeking a full-time Runway Desk Support Specialist 1 in our Scottsdale, AZ location. In this role, you will be responsible for making important contributions to Garmin's aircraft performance data products by analyzing data and feeding relevant information and solutions into our systems and databases. The Runway Desk Support Specialists provides 24/7 operational support and collaborates with airports and customers to ensure accuracy of information.Note: This position will have a 4/10 schedule and multiple shifts are available including 1st, 2nd and 3rd shift schedules.Essential FunctionsProvide 24/7 operational support and collaborate with airports and/or customers to ensure accuracy of information and proactively identify, report, and find effective solutions to issuesMonitor all incoming and active NOTAMs (Notice of Airmen) for airports identified in runway databaseAnalyze NOTAMs/other data sources in order to maintain currency of runway databaseAnalyze incoming airport/runway data and filter appropriate information to pilots through NOTAM and into our aircraft performance systems/databasesCollaborate with airports or customers to ensure accuracy of informationMake decisions on priority and pertinence of information as it relates to aircraft performanceProactively identify and report issues, working to identify solutions to aircraft performanceEstablish relationships and work collaboratively and professionally with other Garmin team members to achieve goals/objectivesProvide afterhours support related responses and can initially join customer teleconference bridgesConduct initial aircraft setup for AeroData solutions (Basic Build - New Tools)Review emails to determine and provide solution or escalate to other applicable teamsCreate tasks for Flight Operations customer support requests via the ticket systemJoin evening deployment calls and determine if issues arise and escalate as appropriateConduct initial triage of customer solutions and use internal tools to help identify issueAssist in maintenance of the Airport and Runway DatabaseProvide great customer and operational input to other Garmin teams to help improve Customer ExperienceMay be required to be on call as needed and work rotating shiftsBasic QualificationsAssociate's Degree in a business or technical discipline AND a minimum of 2 years relevant experience OR Bachelor's Degree in a business or technical discipline OR substantial demonstrated aeronautical knowledge that would allow the associate to complete the essential functions of the positionExcellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)Ability to build relationships across departments and interact efficiently with customers across the globeDemonstrated strong and effective verbal, written, and interpersonal communication skillsUnderstands escalation procedures for service outages and/or customer concernsAbility to set up Microsoft Teams live events and send out Customer Advisory Notices (MIM)Possess a critical eye for fine details in both quantitative/qualitative process/proceduresMust be detail/solution oriented, organized, proactive and a driven problem solver with exceptional technical troubleshooting skills and a multi-tasker with the ability to prioritize and manage time in a fast paced, deadline-driven environment with minimal supervisionExperience and proficiency with MS Office SuiteDemonstrates familiarity with aeronautical source data for the analysis being conductedProficiency in numerical and arithmetic application for the role: Compiling data, using numbers in various formats, and utilizing this information to perform job-appropriate problem-solving and data entryDesired QualificationsBachelor's Degree in business or technical disciplineAn aviation background and/or private Pilot LicensePrevious work experience in air traffic control or in aircraft dispatchExperience as a pilot, FAA Certified Airman, performance engineer or load plannerAirline experienceGarmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

We're living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses. At Entech, it's our mission to help companies navigate the changing environment and accelerate digital realization through the power of solutions, services, and product platforms. With comprehensive end-to-end offerings, we advise, engineer, and manage, ensuring our clients proactively drive toward success in this ever-evolving digital landscape.Our team is growing, and we're searching for an IT Helpdesk Analyst who is a creative problem-solver with their fingertips on the latest industry practices to help our clients achieve digital realization. You'll join a group of industry veterans, blending the power of tried-and-true methods with cutting-edge technologies. We prioritize authentic partnerships in a collaborative environment, and we're excited to welcome a Software Developer who is eager to bring their expertise to our team.About the PositionWe are seeking a Help Desk Analyst to join our IT team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong technical skills and a passion for customer service.Responsibilities:Image and configure PC and LaptopsQualificationsPC Hardware device experience along with possible Repair A+ CertsCompany BenefitsHealth, Dental, Vision, 401(k)AdditionallyEntech is an equal-opportunity employer.This is an On-site Hybrid work schedule based out of our Scottsdale, AZ OfficeNo Third-party candidates will be accepted, this is strictly a direct employment opportunity with Entech

Job Title: Technical Support Specialist Schedule: Hybrid 3 days on-site, 2 days remoteDuration: 6 month contract to hire Job Description: The Technical Support Specialist is responsible for providing technical assistance and support to clients and end-users experiencing technical issues with software, hardware, or other technology products. This position plays a crucial role in ensuring that users can effectively utilize technology products and services, resolving issues promptly and efficiently.Responsibilties: • Respond to Technical Inquiries: Receive and respond to technical support inquiries via various channels such as phone, email, TEAMS/chat, or in-person. Troubleshoot issues reported by users, identify root causes and provide timely resolutions or workarounds.• Remote Assistance: Utilize remote desktop tools (Kaseya and TeamViewer) andtroubleshooting techniques to assist users remotely in resolving technical issues. Provide step-by-step guidance and instructions to users to troubleshoot and resolve problems independently when possible.• Escalation Management: Escalate unresolved or complex technical issues to appropriate internal teams, such as Tier 2 support or 3rd party managed service provider (MSP,) for further investigation and resolution. Follow escalation procedures and ensure timely communication with users regarding the status of their inquiries.• Employee Onboarding: Perform initial setup of computers, user accounts in various software systems, group memberships, data access permissions, and coordination of laptop shipping.• Ensure work is being carried out in a timely and proper fashion and per stated service level agreements (SLAs).• Oversee user system account additions, moves, and changes.• Perform other duties or special projects, as required, in support of the department's goals.• Responsible for maintaining an accurate inventory of computers, hardware, and software ensuring compliance with all internal policies and external licensing requirements.Requirements: • Bachelor's degree. in Information Technology, Computer Science or related field preferred.• Minimum of three years experience in technical support or customer service role, preferably in a technology-driven environment.• Strong understanding of computer systems, software applications, networking concepts, and hardware components.• Working knowledge of Windows 10, Windows 11, Mac OS, Office 365, and its administrative functions.• Working knowledge of Active Directory, Azure/Entra ID, and user and group security.• Must possess exceptional organization, communication, analytical, and time management skills.• Proficiency in troubleshooting technical issues and providing effective solutions to end-users.• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.• Customer-focused mindset with a passion for delivering exceptional support experiences.• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.• Familiarity with ticketing systems, remote desktop tools, and other support software applications.• Excellent interpersonal skills.• Ability to communicate effectively with end users in non-technical terms.• Must be able to work well with minimal supervision and work well with individuals of all levels of technical experience.

Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Technical Sales Representative to join our Spray Elastomers team. Job Summary: This position is responsible for the evaluation, qualification, and implementation of polyurethane technology, as well as providing technical service and support on spray elastomer products and equipment. This role will be responsible for maintaining a high level of technical and sales management of polyurethane products within the OEM market space. Duties and Responsibilities: * Manage commercial relationships and technical service needs of existing polyurethane systems accounts. * Develop new business and maintain current business within the designated technology segment. * Provide technical assistance on spray elastomer products and equipment. Support will include phone, email, and on-site visits. * Support product management team and R&D by conducting evaluations on company and competitor products, both internally and externally with customers. * Generate and follow through on all new leads and referrals presented from internal and external sources. * Coordinate and communicate critical information between customers and the Company regarding shipping, schedules, forecasts, quality, technical issues, pricing, and other miscellaneous issues. * Participate in cross-functional teams where new technology may be developed. * Act in accordance with company policies and best practices. Working Conditions: * Most work will take place in an environmentally controlled office environment, but visits to external customer sites may be necessary. Such visits could include exposure to hot or cold temperatures and various types of weather conditions. * Standard hours are Monday through Friday, 8 a.m. to 5 p.m. Some work after normal business hours or on weekends may be required to support business demands. * Required travel is estimated at 50%. #LI-MN1Required Knowledge/Skills/Abilities: * Direct experience with insulation, coatings, building envelope systems, and/or roofing systems. * Effective written and verbal communication skills, including a high level of effective presentation skills to individuals and groups. * Strong organizational and time management skills * Ability to use the scientific method of hypothesis and experimentation. * Proficiency with Microsoft Suite, as well as other web-based applications such as customer relations management systems. * Demonstrated focus on delivering optimal customer service directed at meeting sutomer needs and company goals and objectives. * Ability to influence key external stakeholders in the design process. * Must have a valid drivers' license and possess the ability to travel as needed by vehicle or aircraft. Education and Experience: * Bachelor's degree or higher in biology, chemistry, engineering, or a related field. * 3 to 5 years of successful product development and technical service experience. * Direct experience with polyurethane systems in the case, binders, and/or foam markets, including experience as an applicator and technical troubleshooting. * Selling experience or business development in polyurethane or related OEM markets preferred. * Demonstrated success in managing small and large accounts required. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

About Us:Ategrity Specialty Insurance Company specializes in property, casualty, management liability and professional liability insurance, with a strong emphasis on the excess and surplus (E&S) lines market, partnering with brokers and wholesale agents throughout the U.S. to provide insurance solutions for small and medium-sized enterprises (SMEs). Our aim is to establish ourselves as the premier E&S carrier, leveraging robust technical underwriting, intelligent operational efficiencies, sound risk management, dynamic claims team, and intensive specialization to excel in the marketplace.Position: IT Support SpecialistRole Overview:Ategrity is seeking a self-disciplined and highly motivated IT Support Specialist to join our team. The ideal candidate will possess strong technical skills and excellent problem-solving abilities. This role involves being the primary point of contact for all IT-related questions at the user level, addressing user needs promptly, and ensuring the optimal functioning of all systems. You will work in our Scottsdale office 1-2 days per week or as needed, with the remainder of your time will be working remotely. You are expected to display good interpersonal skills as you will interact with clients from various departments and all executive levels. You are to listen to their technical needs, understand their problems and implement effective solutions.Responsibilities:Work at the Scottsdale, Arizona office approximately 1-2 days per week.Provide support to users and act as the first point of contact for problem resolution.Troubleshoot hardware, software, and network issues.Install and configure hardware and software components.Repair or replace damaged computer hardware.Establish good relationships with all clients and colleagues.Manage technical documentation.Create, add, and modify user accounts and services across various cloud platforms.Assist users over the phone, in-person, and remotely using multiple platforms.Administer Active Directory, Azure, SharePoint, Exchange, Office 365, EndPoints, email filters, backups, phone systems, mobile devices, and other IT-related software.Understand virtual desktop environments and remote desktop technology.Configure, deploy, and relocate desktops, laptops, printers, and other related devices.Participate in an on-call rotation for after-hours emergencies.?Preferred ExperienceExperience with Microsoft Windows Server Environment.Familiarity with the Microsoft Office 365 Cloud Environment.Knowledge of Mac OS.Experience with Exchange Server.Understanding of VoIP Phone Systems and SIP Trunks.Previous experience working for an insurance provider is a plus.Benefits:Competitive salary commensurate with experienceComprehensive benefits package including medical, dental, and vision coverage401(k) retirement savings plan with employer matchPaid time off and company holidaysProfessional development opportunities and tuition reimbursementCollaborative and inclusive work environment with opportunities for career growth and advancementIf you are a seasoned IT Helpdesk Support professional looking to make an impact in a dynamic company, we want to hear from you. Apply today to join the Ategrity team!Equal Opportunity Employer:Ategrity Specialty Insurance Company is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.

Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Technical Sales Representative to join our Spray Elastomers team. Job Summary: This position is responsible for the evaluation, qualification, and implementation of polyurethane technology, as well as providing technical service and support on spray elastomer products and equipment. This role will be responsible for maintaining a high level of technical and sales management of polyurethane products within the OEM market space. Duties and Responsibilities: * Manage commercial relationships and technical service needs of existing polyurethane systems accounts. * Develop new business and maintain current business within the designated technology segment. * Provide technical assistance on spray elastomer products and equipment. Support will include phone, email, and on-site visits. * Support product management team and R&D by conducting evaluations on company and competitor products, both internally and externally with customers. * Generate and follow through on all new leads and referrals presented from internal and external sources. * Coordinate and communicate critical information between customers and the Company regarding shipping, schedules, forecasts, quality, technical issues, pricing, and other miscellaneous issues. * Participate in cross-functional teams where new technology may be developed. * Act in accordance with company policies and best practices. Working Conditions: * Most work will take place in an environmentally controlled office environment, but visits to external customer sites may be necessary. Such visits could include exposure to hot or cold temperatures and various types of weather conditions. * Standard hours are Monday through Friday, 8 a.m. to 5 p.m. Some work after normal business hours or on weekends may be required to support business demands. * Required travel is estimated at 50%. #LI-MN1Required Knowledge/Skills/Abilities: * Direct experience with insulation, coatings, building envelope systems, and/or roofing systems. * Effective written and verbal communication skills, including a high level of effective presentation skills to individuals and groups. * Strong organizational and time management skills * Ability to use the scientific method of hypothesis and experimentation. * Proficiency with Microsoft Suite, as well as other web-based applications such as customer relations management systems. * Demonstrated focus on delivering optimal customer service directed at meeting sutomer needs and company goals and objectives. * Ability to influence key external stakeholders in the design process. * Must have a valid drivers' license and possess the ability to travel as needed by vehicle or aircraft. Education and Experience: * Bachelor's degree or higher in biology, chemistry, engineering, or a related field. * 3 to 5 years of successful product development and technical service experience. * Direct experience with polyurethane systems in the case, binders, and/or foam markets, including experience as an applicator and technical troubleshooting. * Selling experience or business development in polyurethane or related OEM markets preferred. * Demonstrated success in managing small and large accounts required. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled