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Care Coordinator I - Workers' Compensation
One Call Medical, Inc., Jefferson City
Care Coordinator I - Workers' CompensationAre you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.Salary Range: $16.49 - $21.5 HourlyThis compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $16.49 - $21.5 HourlyBenefits Summary: In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.Opportunities to work from home Competitive wages with opportunities to earn annual merit increases Paid development hours to use for professional and community development! 18 days of Paid Time plus 8 company holidays, and 2 personal days per year $1,000 Colleague Referral Program Enterprise Recognition Program rewarding colleagues for their extraordinary work Exclusive discounts on travel, activities, and merchandise via work discount program Colleague Assistance Program that provides free counseling and financial services Tuition Reimbursement Program including certifications Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions Medical, dental, and vision insurance Pre-Tax FSA and HSA health savings accounts 401(k) matching Company paid life insurance Company paid short term and long-term disability Referral program Healthcare concierge The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters. JOB SUMMARY:This dynamic role involves coordinating care for workers' compensation clients through phone and online channels (e.g., instant message, email). You will be handling inquiries and addressing basic tasks like ordering supplies, scheduling appointments, and managing referrals. It's a fast-paced role crucial to the success of our business operations.YOUR DAY TO DAY:• Customer Care (80%): Provide accurate information, address inquiries, demonstrate exceptional care qualities• Partnership (10%): Work closely with other teams on technical issues• Administration (10%): Document information, navigate software systems, ensure compliance with regulations, follow operating procedures, meet or exceed KPIsWHAT YOU NEED TO SUCCEED:• A minimum of 1 year working in a call center customer service role or equivalent combination of education, training, and customer service background• Computer navigation and operation skills• Hardwired (ethernet) internet (internet reimbursement provided)• A designated workspace for home office to limit distractions and privacy for sensitive info • Excellent verbal and written communication skills• Excellent customer service skills that build elevated levels of client satisfaction• Demonstrates effective people skills and sensitivities when dealing with others• Ability to work both independently and in a team environment.• This job is primarily sedentary and may involve repetitive motions; the colleague must regularly sit, use hands and fingers, speak, and hearPHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload• Specific vision abilities required by this job include the ability to see things from a close distance and ability to adjust focus• The colleague is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height)• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position• Please be advised this job description is subject to change at any timeSalary Disclosure:This compensation range considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $16.49 - $21.5Hourly
Care Coordinator I - Workers' Compensation
One Call Medical, Inc., Jefferson City
Care Coordinator I - Workers' CompensationAre you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.Salary Range: $16.49 - $21.5 HourlyThis compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $16.49 - $21.5 HourlyBenefits Summary: In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.Opportunities to work from home Competitive wages with opportunities to earn annual merit increases Paid development hours to use for professional and community development! 18 days of Paid Time plus 8 company holidays, and 2 personal days per year $1,000 Colleague Referral Program Enterprise Recognition Program rewarding colleagues for their extraordinary work Exclusive discounts on travel, activities, and merchandise via work discount program Colleague Assistance Program that provides free counseling and financial services Tuition Reimbursement Program including certifications Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions Medical, dental, and vision insurance Pre-Tax FSA and HSA health savings accounts 401(k) matching Company paid life insurance Company paid short term and long-term disability Pet InsuranceHealthcare concierge The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters. JOB SUMMARY: This dynamic role involves coordinating care for workers' compensation clients through phone and online channels (e.g., instant message, email). You will be handling inquiries and addressing basic tasks like ordering supplies, scheduling appointments, and managing referrals. It's a fast-paced role crucial to the success of our business operations.YOUR DAY TO DAY:• Customer Care (80%): Provide accurate information, address inquiries, demonstrate exceptional care qualities• Partnership (10%): Work closely with other teams on technical issues• Administration (10%): Document information, navigate software systems, ensure compliance with regulations, follow operating procedures, meet or exceed KPIsWHAT YOU NEED TO SUCCEED:• A minimum of 1 year working in a call center customer service role or equivalent combination of education, training, and customer service background• Computer navigation and operation skills• Hardwired (ethernet) internet (internet reimbursement provided)• A designated workspace for home office to limit distractions and privacy for sensitive info • Excellent verbal and written communication skills• Excellent customer service skills that build elevated levels of client satisfaction• Demonstrates effective people skills and sensitivities when dealing with others• Ability to work both independently and in a team environment.• This job is primarily sedentary and may involve repetitive motions; the colleague must regularly sit, use hands and fingers, speak, and hearPHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload• Specific vision abilities required by this job include the ability to see things from a close distance and ability to adjust focus• The colleague is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height)• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position• Please be advised this job description is subject to change at any timeSalary Disclosure:This compensation range considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $16.49 - $21.5Hourly
Human Resources Coordinator
City Utilities of Springfield, Springfield, Missouri, United States
Human Resources Coordinator - ( 24000119 ) **Description** **PURPOSE OF POSITION:** Under the direction of the Manager-Human Resources or designee, provides technical and administrative support for all functional areas of HR, including benefits, compensation, recruitment, safety, and training. **ESSENTIAL JOB FUNCTIONS:** 1.Performs administrative support such as data entry, reconciling and paying invoices, entering requisitions. 2.Assists with weekly entries and runs routine queries and reports in the Human Capital Management System (HCMS). 3.Performs a variety of tasks using Microsoft Office products and other software. Creates non-routine correspondence, memos, and reports. 4.Responds to inquiries from colleagues and visitors requiring an understanding of department policies and procedures. Ensures inquiries are addressed and resolved. Work may involve that of a highly confidential nature and care should be taken to make sure it remains confidential. 5.Verifies and prepares weekly payroll. 6.Reconciles monthly Procurement Card statements. 7.Processes purchase orders. 8.Orders office supplies and places orders with storeroom and the print shop. Distributes mail, files, copies, scans, and shreds for the department. 9.Schedules meetings, including navigating schedules and locations to avoid conflicts. Acts as contact person for outside room reservation requests. 10.Maintains confidential personnel and benefits records. Identifies the need for, creates, and maintains filing systems and monitors efficiency. Develops processes to reduce paperwork using technology. 11.Administers and processes employee reimbursement for safety shoes and glasses. 12.Responsible for ordering, tracking, and distributing Service Awards, retirement gifts, and recognition letters. 13.Performs other related duties as required or assigned by management. **QUALIFICATIONS:** **Education and Experience:** AA/AS in Business Administration or a related field and four years of recent responsible administrative experience is required. Exceptional experience and/or business-related college coursework may be considered in lieu of a two-year degree on a year-for-year basis. Recent Human Resources experience is preferred. Recent Workday experience is preferred. **Licensing/Certification:** Must be a notary public or able to obtain a notary commission within the first 12 months of employment. **Knowledge, Skills, and Abilities:** * Advanced proficiency in navigating Microsoft Office (Word, Excel, and Power Point) to enter data, set up functions, create spreadsheets and word documents, and process information. * Proficient at administrative support functions. * Excellent oral and written communication skills, including knowledge of grammar and punctuation. * Exceptional customer service skills including the ability to interact with people in a positive and courteous manner. * Strong attention to detail skills. * Ability to: * Learn specific computer programs (HRIS systems, accounting programs, etc.) * Work independently, multi-task, work under pressure, and meet multiple deadlines. * Handle sensitive information in a highly confidential manner. **Physical Requirements:** Typically, sedentary work. Ability to express or exchange ideas by means of the spoken word and receive detailed information through oral communication. Substantial movements of the wrists, hands, and/or fingers, and close visual acuity to operate a computer. Bending and stooping may be required for filing and file retrieval. Must be able to work in stressful situations involving employees. **Working Conditions:** Normal office environment. **Miscellaneous Requirements:** * Must be able to work successfully with diverse groups of people. * Employee must remain alert and aware of their surroundings at all times and maintain the ability to respond to changing circumstances in a timely manner. **TESTING:** Testing may be required. **NOTE:** Materials contained in your personnel file will not be automatically forwarded. If you would like to submit any relevant materials with your online application, the materials may be obtained from Human Resources. **Full/Part Time:** : Full-time - Regular **Work Schedule:** : 8AM To 5PM MON-FRI **Work Locations** : MO-Springfield **Department** : Human Resources **Supervisor's Title:** : Manager - Human Resources **Pay Range:** : Salary Grade 54 Minimum of Range: $929.85 Midpoint of Range: $1,115.81 **Job Posting** : May 21, 2024, 9:27:09 AM **Req ID:** 24000119