Project Controls Manager Salary in Colorado Springs, CO

The Construction - Project Manager will be responsible for:Prepare and maintain project schedule and budgets, communicating changes to project personnel as neededReview, approve, and process draw requests and payments to suppliers and subcontractorsWork with owner in transitioning the project from construction to residential operations.Address all project completion and warranty issues and prepare final close-out documentationEstablish and maintain working professional relationships with the project design team, company field and office personnel, subcontractors, and vendorsLead the preparation of construction documentsAdminister contracts with owner, subcontractors and vendorsManage value engineering effortsPrepare and process all paperwork and documents to owner, project design team and subcontractors in a timely and complete mannerEnsure compliance with construction permitsManage budget and financial reportingInterpret and analyze reports to ensure adherence to project budget.Manage the Quality Assurance/Quality Control (QA/QC) program.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The ideal Construction - Project Manager will have:Bachelor's Degree in Construction Management (strongly preferred)Experience managing multifamily projectsKnowledge of construction procedures, building codes, estimating, budgeting, scheduling and safety practicesKnowledge of project management software such as Bluebeam, Microsoft Projects, Primavera, Procore.Strong communication skills, both written and verbalStrong written and verbal communication skills.Good math/accounting skills.Strong ability to read drawings and specifications.Functions effectively as part of a team. Passion for leading teams and mentoring a PLUSExhibits strong leadership qualities.Ability to maintain discretion and confidentiality at all times.Delegates work appropriately.Strong decision making/problem solving skills.

DESCRIPTIONReliability, Maintenance, and Engineering (RME) is hiring for Control Systems Engineers!At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.A proactive automation controls and technical support role for fulfillment center operations, focusing on maximizing equipment reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs.If you do not meet 100% of the proffered qualifications outlined in this job description, we still encourage you to apply. We understand that skills and competencies can be gained in many ways and we are primarily interested in a demonstrated commitment to the work and the potential to grow. Experience comes in many forms and passion goes a long way. If your experience is close to what we're looking for, please consider applying.Key job responsibilitiesResponsibilities include, but are not limited to- Coordinate and plan work activities for the Control Systems Techs/Leads to accomplish goals and objectives of North America Customer Fulfillment teams- Work closely with building Operations, Operations Engineering, FC Start up Team, AFT Software teams, ACES team, and Safety in supporting MHE systems optimization and project implementation- Understand, maintain and troubleshoot material handling control systems, including PLC/PC controllers and industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, motor control systems, servo drives, frequency drives, and electrical distribution systems- Monitor MHE metrics and partner with maintenance/operations for system performance issues and provide analysis across all operations.- Act as first level escalation support for the Control Systems Techs/Leads, during and after business hours, troubleshooting locally and remotely and repair all hardware or controls software systems within the building- Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation.- Mentor Control System Technicians (CST) and Control System Leads (CSL) within your assigned building- Facilitate Failure Analysis and Incident Review processes and implement process improvements or retraining to avoid future incidents- Apply subject matter expertise in material handling and electronic systems to maximize building utilization of systems- Perform, Utilize, and provide analysis building System Assessments to assess material handling system performance- Partner with other building Operations leadership, equipment vendors and parts suppliers to plan and coordinate new technology installations. Act as the technical consultant for capital projects inside the building- Utilize building network support resources for guidance and assistance, and provide assistance to peers, as needed- Communicate technical issues and project timelines with building leadership, operations and the maintenance team. Explain production impacts- Assist with skill assessments for the Technical positions within building operation maintenance teams- Handle flexible work load which may come from management or other operations- Participate in AE conference calls and coordinate with AE central team to complete all tasks required- Provide weekly site controls reliability information to AE central team- Travel up to 20% post-launch- 50% or more travel requirement pre-launch to complete various building launch and training tasks.We are open to hiring candidates to work out of one of the following locations:Colorado Springs, CO, USABASIC QUALIFICATIONS- Bachelor’s Degree or +2 years of Amazon Blue Badge/FTE experience- Ability to work flexible schedules/shifts/areas, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- Experience with electrical theory, Robotics, Controls components, automated equipment- Experience identifying, maintaining, troubleshooting, programming, and designing HMI and control network components- Experience identifying, maintaining, troubleshooting, and modifying Motor Controls including motor starters, Variable Frequency Drives, DC drives, and standard electrical components- Industrial electrical hands-on experience and troubleshooting, including 480V 3-phase, 110 VAC, and 24VDC systems- Experience interpreting, modifying, and developing mechanical and electrical drawings- Experience identifying, maintaining, and utilizing SCADA systems and KPIs- Familiarity with programming software such as RSLogix5000 studio, FT View, and other controls software platforms- Familiarity with Robotics work cells and its control systems- Ability to lead others in a technical role and interact with all levels of management.- Reasoning, analytical and problem solving skills.- Ability to train others with lesser skills- Ability to interpret and understand policies and procedures and relate them to others.- Systems controls design or programming experience- Systems integration experience- Field service engineering experience- Systems trainer or training experience- Experience supporting a wide range of different conveyors and sortation systems- Excellent written, verbal and customer service skills- Proven history of remote technical phone support- Experience with advanced automation controls systems- Experience with industrial robotics- Experience with ASRS systemsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $73,400/year in our lowest geographic market up to $151,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

DESCRIPTIONReliability, Maintenance, and Engineering (RME) is hiring for Area Maintenance Managers!At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.The Area Maintenance Manager will lead a team of facilities associates and ensure a safe working environment for all.If you do not meet 100% of the preffered qualifications outlined in this job description, we still encourage you to apply. We understand that skills and competencies can be gained in many ways and we are primarily interested in a demonstrated commitment to the work and the potential to grow. Experience comes in many forms and passion goes a long way. If your experience is close to what we're looking for, please consider applying.Key job responsibilities- Dedicated to supporting multi-site production by working in a safe, customer-focused manner; and must be highly self-motivated and customer-centric- Develop and design solutions to difficult problems, manage outside contractors and be on call for emergencies- Handle multiple projects and daily activities, meet deadlines and develop plans on how to accomplish departmental and distribution goals- Ensuring that all safety programs and procedures are followed, develop and maintain preventative maintenance programs and good working relationships with operations- Develop business plans and provide guidance and direction for the successful implementation of those plans- Help to develop, set and track budgets- Understand and implement safety programs- Successful candidates must have the ability to provide enriched feedback to enhance individual performance, provide associates with written performance appraisals including discipline and up to termination- Mentor all facilities associates by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond- Project planning and cost analysis- The Area Maintenance Manager promotes and conducts good housekeepingWe are open to hiring candidates to work out of one of the following locations:Colorado Springs, CO, USABASIC QUALIFICATIONS- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- Bachelor’s degree in a technical discipline (Industrial, Electrical, Mechanical, Civil)- Willing to travel up to 50 miles to different sites- Leadership experience- Experience in project management- Electrical and electronic principles- Blueprint and electrical schematic reading- Knowledge of CMMS programs- Preventive maintenance procedures- Industrial electrical- Industrial controlsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $73,400/year in our lowest geographic market up to $151,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Construction Project Manager will be responsible for the following:Review project plans and specifications. Define proposal requirementsPrepare solicitation of subcontractors for bid proposalsPrepare cost projections and project reports monthlyTrack, price, and negotiate change orders and cost chargesAdhere to project schedulingContinually grow with the industry as building systems, materials and methods innovateUse software tools to aid in estimates and budgetsWork directly with clients to define program requirementsLead Junior Project Managers, Project EngineersMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Qualified Commercial Construction Project Manager Candidate will have the following:4+ years of experience as a Construction Project Manager overseeing projects ranging from $5-20M in valueThourough understanding of trade agreements, jurisdiction and negotiations, engineering, cost control schedules and safety requirements.Excellent communication skillsKnowledgeable in construction scheduling software and Windows applicationsAbility to manage multiple projects

Develop a thorough understanding of the entire scope of work, including plans, specifications, logistics, materials, equipment, submittal and other requirements.Coordinate subcontractors and manage on-site production.Prepare and maintain a three-week look-ahead schedule for all activities on the job site; submit to Project Manager and/or Prime contractor weekly.Facilitate company safety program (job site safety inspections, weekly safety meetings, etc.).Maintain daily reports to submit to Project Manager and or Prime contractor daily.Review and adhere to project schedule.Maintain project photos of all phases and features of work.Maintain entire job site in neat and orderly manner. Assure good housekeeping practices are employed in all areas.Manage quality control by confirming that all equipment and material installed is what was submitted by subcontractor.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.5+ years of experience in Construction Project ManagementWorking knowledge of skilled trades including carpentry, masonry, concrete work, site excavation and grading, plumbing, fire protection, HVAC, and electrical.Working knowledge of construction technology and details. Candidate must be extremely proficient reviewing and understanding all construction documents including specifications and drawingsExcellent communication skills with various parties including management, subcontractors, consultants, architects, vendors, and clients.Proficient in Procore, AutoCAD, & Microsoft Project

SummaryWe are seeking an experienced and dedicated Construction Superintendent to oversee and manage construction projects from inception to completion. As a Construction Superintendent, you will be responsible for coordinating and supervising all construction activities on-site, ensuring projects are completed safely, on time, and within budget. The ideal candidate will have extensive knowledge of construction processes, strong leadership skills, and excellent organizational abilitiesResponsibilities:Adhere to CSI's #1 company value of 'Safety First' on all job sites.Oversee all aspects of construction project, from planning and scheduling to execution and completion.On-Site Supervision: Provide on-site leadership and supervision to ensure adherence to project plans, specifications, and safety regulations.Quality Control: Implement quality control procedures to ensure that construction work meets the highest standards and specifications.Safety Compliance: Promote and enforce a culture of safety on-site, conducting regular safety inspections and ensuring adherence to all applicable safety regulations and guidelines.Subcontractor Management: Coordinate and manage subcontractors and suppliers, including reviewing and approving their work, resolving issues, and ensuring timely delivery of materials and services.Progress Reporting: Maintain accurate and up-to-date records of project progress, including daily logs, reports, and photographs.Problem Solving: Identify and resolve construction-related problems and issues promptly, implementing effective solutions to maintain project progress and quality.Client Communication: Foster positive relationships with clients, architects, engineers, and other stakeholders, providing regular project updates and addressing any concerns or inquiries.Cost Control: Monitor project expenses and budgets, identifying cost-saving opportunities and implementing appropriate measures to control project costs.Change Management: Evaluate and manage project changes, including scope, cost, and schedule adjustments, in coordination with project managers and clients.Training and Development: Provide guidance, mentorship, and training to site staff, ensuring their competence and compliance with construction standards and best practices.Requirements:Experience: A minimum of 5-10 years of experience as a Lead Construction Superintendent on Retail/Grocery projects, with a proven track record of successfully managing construction projects.Knowledge: Thorough understanding of construction processes, techniques, and best practices, as well as relevant building codes and regulations.Leadership Skills: Strong leadership abilities with the capability to manage and motivate on-site teams, subcontractors, and suppliers.Organizational Skills: Excellent organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.Communication Skills: Effective verbal and written communication skills, including the ability to communicate complex information clearly and professionally.Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving construction-related issuesSafety Orientation: Demonstrated commitment to maintaining a safe work environment and promoting a safety culture on construction sites.Computer Skills: Proficiency in construction management software, scheduling tools, and Microsoft Office Suite.Certifications: Relevant certifications such as OSHA 30-Hour Construction Safety, First Aid/CPR, and LEED Accreditation are advantageous.As a Construction Superintendent, you will play a crucial role in ensuring the successful completion of construction projects, overseeing the day-to-day operations on-site, and maintaining high-quality standards. If you are a skilled and detail-oriented professional with a passion for construction and leadership, we invite you to apply for this challenging and rewarding position.*CSI Construction Company is an equal opportunity employer.*There will be a mandatory drug screen and background check.About CSI Construction CompanyEstablished in 1978, CSI Construction Company is a general contractor providing general contracting, construction management and design-build services. With five office locations across the west, we specialize in constructing retail, grocery, multifamily, mixed-use, hospitality, senior housing, theater, office, recreation, medical and industrial facilities.www.csigc.com

Summary:The General Manager for the Dolce Cheyenne Mountain Resort, is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees, while maintaining the integrity of the hotel. Responsible for effectively leading and managing all aspects of the hotel and for delivering results that contribute to the mission and overall success of the hotel. Work to achieve performance objectives focused on driving sales and profitability, guest and associate satisfaction, and meeting brand standards. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.Experience:• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.• Must have Resort hotel management experience in a General Manager role.• Must be able to evaluate and select among alternative courses of action quickly and accurately.• Must have solid Food & Beverage experience with multiple outlets.• Must maintain composure and objectivity under pressure.• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.Responsibilities/Duties:• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.• Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid• In conjunction with the Director of Sales, conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.• Tour the operating departments daily, making adjustments as needed via department heads.• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Aimbridge Hospitality's standards, and the review of previous and future sales and operations efforts.• Meet all financial review dates and corporate directed programs in a timely fashion.• Hold a monthly financial review with all department managers and available supervisors.• Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.• Develop managers for future advancement through competency training and corporate sponsored training programs.• Participate in required M.O.D. coverage as scheduled.• Maintain direct contact with and monitor the development of management trainees.• Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required.• Ensure that training in service standards is taking place in each department using the steps to effective training according to Aimbridge Hospitality standards.• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.• Ensure complete processing of invoices daily by using the A/P process.• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.• Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.• Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.• Perform all department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.• Motivate, coach, counsel and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.• Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.• Meet all sales clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.• Be in the public areas during peak times, greeting guests and offering assistance as needed.• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.• Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.• Complete required corporate training modules, and become certified to train those as required.• Ensure that all scheduled meetings take place on the property.

The Project Engineer supports the Project Manager and Superintendent with the day-to-day coordination and execution of the construction project. The Project Engineer works closely with the field staff and subcontractors with responsibilities that include maintaining schedules, submittal approvals, cost management, quality control, strict attention to detail, proper documentation, and a profound appreciation for time constraints.RESPONSIBILITIESAdhere to CSI's #1 company value of 'Safety First' on all job sites.Work with the Project Manager, Superintendent, and the estimating/purchasing effort in the final development of the various bid packages and the baseline construction schedule.Establish, maintain, conduct, and police detailed procedures for the submittal, review, coordination, approval, and distribution of shop drawings, samples, etc.Take ownership of field RFI's and distribute accordingly.Establish and maintain all files relating to subcontract records, plans, specifications, changes, clarifications, and as-built documents.Expedite vendor estimates and proposals and prepare appropriate company estimates and proposals for changes to be submitted to the owner.Maintain quality control in every area (budget, scheduling, planning, personnel performance, team dynamics).Determine appropriateness and prepare subcontractor change orders to be processed through the Project Manager.Evaluate subcontractor payment requests relative to actual work performed.Maintain project schedule by monitoring project progress, coordinating activities, and resolving problems.Record owner/architect/contractor meeting minutes and deliver to Project Team.Procure materials and equipment as instructed by the Project Manager and Superintendent.Review contract documents including drawings and specifications for inaccuracies and potential issues.Know and understand the subcontract documents.Monitor compliance in all areas.Build and maintain relationships with clients, subcontractors, suppliers, and architectsClear communication for on-site coordination of all teams and trades.Maintain all documents and files for close-out at project completionQUALIFICATIONSProficient in MS Excel, MS Project, and Adobe Reader.Excellent communication skills.Team player with strong problem-solving skills.Bachelor's Degree in Construction Management, Engineering or a related field and/or equivalent years of experience.*Compensation is based upon experience and qualifications.*There will be a mandatory drug screen and background check.Established in 1978, CSI Construction Company is a general contractor providing general contracting, construction management and design-build services. With five office locations across the west, we specialize in constructing retail, grocery, multifamily, mixed-use, hospitality, senior housing, theater, office, recreation, medical and industrial facilities.www.csigc.com

ARKA Group L.P. is an advanced technologies company serving the U.S. military, intelligence community, and commercial space industry delivering next-generation solutions to support the national security space domain. ARKA has a 60-year legacy reaching back to the very beginning of our country's space endeavors. We're a legacy of mission excellence built on ground-breaking technologies. Join the ARKA mission and discover your next career opportunity now! Position Overview (Summary/Objective): We are looking for a motivated and dedicated HR professional to join our full-service HR team which supports a total workforce of over 800 employees across 3 business units. This role supports our Advanced Communications and Mission Applications (ACMA) business with approximately 300 employees located in Colorado Springs and Aurora, CO and Valley Forge, PA. You will provide HR leadership to the ACMA business working directly with the leadership team on strategic workforce planning, organization development and change management initiatives. This position also provides day to day HR advice and counsel to managers and employees with a key focus on employee relations and talent acquisition, development and management. The successful candidate will develop strong working relationships with leaders, managers, and employees to support the growth and development of the business. Responsibilities: Provide guidance and counsel to the ACMA leadership team relative to strategic HR planning and initiatives. Proactively work with managers and employees to create a productive HR-Business partnership. Act as a resource regarding HR policies and processes. Implement HR processes and programs across assigned client groups to include such activities as performance management, HR compliance activities, compensation, and talent development. Partner with client groups and the staffing organization to identify top talent for the organization. Partner on the creation and implementation of HR programs in support of employee and leader engagement and growth. Play an active role in the planning and execution of intern and coop hiring in order to build strong talent pipelines. Administer compensation programs and processes to include salary analyses related to offers, promotions and other adjustments; and administration of the merit, bonus and promotion planning processes as well as the Company's reward and recognition programs. Manage all activities associated with onboarding and orientation. Ensure the business is compliant with all company, state, and federal regulations. Qualifications: Bachelor's degree Minimum of 5 years of HR experience Self-starter who takes initiative and thrives on challenge Ability to be flexible and function in a fast-paced, ever-changing environment Ability to identify and self-regulate one's own biases and take/ propose actions based on objective facts Critical thinking skills Effective project planning and management skills Proficient written and oral communication skills Ability to establish and sustain positive and productive interpersonal relationships Demonstrate time management and prioritization skills necessary to complete a myriad of tasks in a timely manner Ability to accurately and thoroughly document, record, and maintain confidential information/ data Ability and willingness to manage strategic and operational business partner responsibilities while effectively executing a variety of HR administrative tasks Pay Range: $110,000 - $150,000 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. The application window will close in 40 days for this position. Location: This position requires someone to divide their time between offices in Colorado Springs and Aurora, CO with some travel to Valley Forge, PA. What We Offer: Comprehensive medical/vision/dental insurance packages Company contributions to qualified HSA accounts 401k retirement plan with industry leading company contributions 3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events 13 paid holidays Continuing education benefit up to $25,000/year for approved programs Annual bonus program based on company and employee performance Company paid life insurance, AD&D, Short-Term and Long-Term disability insurance 4 weeks paid Parental Leave Employee assistance program (EAP) EHS/Environmental Requirements: This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. This would also require the ability to move around the campus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply, send a request to [email protected] or contact 203-797-5000 and press 2 for Human Resources. ITC & Security Clearance Requirements: This position requires the incumbent to access export-controlled information. If you are not a US Person, any offer is contingent upon the Company's ability to obtain a special license granting you access. This could take several months. You will not be able to begin employment until such license is obtained. Visa Restrictions: No visa sponsorship is available for this position. Employment with any of the ARKA Group companies in the US is contingent upon satisfactory completion of several pre-employment requirements to include a credit check, background check and drug screen. ARKA Group L.P. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are looking for a Program Manager Lead for the Bank Member Experience & Complaints Program, responsible for development, maintenance, and execution of Bank Complaint program procedures that operationalize the Enterprise Complaint Management Policy and provides Member Service Representatives (MSRs) and Advocates with tools and resources to identify, track, categorize, escalate, research, and resolve Bank complaints. You will be responsible for the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide root cause analysis. This is an individual contributor position.Leads the management, execution and delivery of large-scale programs (multi-year, large cost and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the line of business strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope and overall program benefits. Defines multiple program strategies based on business demand and return on investment expectations.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.Defines and maintains multiple program strategies based on business demand and return on investment expectations.Works closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.Directs analyses, root cause identification and development and recommendation of key work products.Applies experienced knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals.Negotiates agreements, settles disputes equitably and diffuses high tension situations.Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.Responsible for developing multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental programs and across USAA programs.Ensures compliance with company and regulatory policies and procedures.Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).Adheres to governance rigor required for work effort.Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.8+ years of project and/or program management experience, including experience defining a new program and/or leading large-scale projects.Expert level of experience in Principles of Project/Program or Portfolio Management.Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologiesStakeholder management and influencing skills.Advance understanding of risk management policies and procedures.Extensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.Extensive experience developing, maintaining and reporting on large cost project/program budgets.Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.What sets you apart:Strong experience in complaints management programs in a large retail bank environmentExperience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programsProven track record to inspire change and collaborate with all levels of managementStrong analytical, organizational, and problem-solving skillsExperience with communicating and presenting key concepts to senior leadership, broad groups and team staffProven track record to craft, implement, and sustain oversight processesDeep Complaints experienceThird Party Vendor Oversight and MonitoringData analysisStrong Critical thinking and root cause analysis skillsetAbility to deliver executive level reportingBanking compliance and risk management experienceUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.