Desktop Support Analyst Salary in Charlotte, NC

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Analyst, Deskside Support at RXO, you will be responsible for supporting and troubleshooting the RXO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. You’ll also handle Tier 2 and Tier 3 issue resolution, basic networking, and the support of all desktops, laptops, mobile devices, thin clients, print services, telephony and audio-visual (AV) equipment. You’ll interface directly with coworkers and customers and must have excellent customer service skills as well as technical knowledge. What your day-to-day will look like: Troubleshoot and resolve Tier 2 and 3 escalated technical issues Maintain and manage workload through computerized ITSM ticketing and tracking system Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices Use SCCM, Powershell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook What you’ll need to excel: At a minimum, you’ll need: Bachelor’s degree or equivalent related work or military experience 1 year of experience supporting networked systems and telephony equipment, installing, troubleshooting and supporting corporate AV equipment, building, and deploying and troubleshooting desktop computers in a corporate environment. It’d be great if you also have: 3 years of Mac OS experience In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Massive Benefits Competitive pay Health, dental and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability. The Next Step Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .

Job Description:Responsible for the initial analysis, and classification of customer cases, as well as following troubleshooting documentation to quickly assess the customer situation and escalate if needed. IT Specialist will also work with the customer through different types of media, to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for Flexential's customer environmentsA strong combination of technical analysis, troubleshooting, documentation skills, quick and friendly communication is vital to the IT Specialist role.Key Responsibilities And Essential Job FunctionsProvides initial analysis and triage for incoming customer calls, monitoring alerts, and customer submitted tickets.Establish friendly initial communications to customers to let them know we hear and understand what the request/incident, and set concise and clear expectations to the customers' requests and incidents in a prompt mannerDocument resolution and proactive status updates to technical issues clearly for customers and team membersWorks closely with our Level 2 support team to stay current on technology trends and information technology conceptsCollaborate with customers and teammates to determine improvement areas in capabilities and processesResolve customer requests and incidents with a high sense of urgency and ownershipBe a team player focused on collective improvement and growthAlign to ITIL best practicesHigh paced work environment, where our system administrators will need to prioritize workloads.Effectively works with vendors to create resolutionRequired QualificationsWorking knowledge of relevant operating systems (see below)Attention to detailGood organization, time management, and prioritizationAbility to troubleshoot and think criticallyEffective communication skills, including phone etiquette, writing, and active listeningGreat customer services skillsThrives in a fast-paced environmentContinually seeking new knowledge curious by naturePreferred QualificationsPositive attitude with a strong sense of urgency and ownership of quality work deliverablesExcellent verbal and written communications skillsAssociate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required1-3 years of system administration, network, or database administration experience2 -3 years of Customer Service experience.Network +, Security + and / or CCNA desiredMicrosoft MCP or MCSA preferredUse of command line tools such as CMD, Telnet, SSH, GIT, and SCP (Powershell, Bash or VBScript language skills is a plus)Current experience applying troubleshooting techniques across various server, application, and network technologies including:Remote Desktop, SSH, FTPMicrosoft Server TechnologiesVMWare and/or other virtualization technologiesLinux (or other *nix platforms)VLAN's, ACL's, IP subnetsNetworking and Switching conceptsLoad BalancingFirewall Configuration (Fortigate, Cisco ASA)Hourly Pay RangeHourly pay ranger for this position is estimated to be ($25.63 - $29.16). However, the actual pay range depends on each candidate's experience, location, and qualifications.Benefits Of Working At FlexentialMedical, Telehealth, Dental and Vision401(k)Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)Life and AD&DShort Term and Long-Term disabilityFlex Paid Time Off (PTO)Leave of AbsenceEmployee Assistance ProgramWellness ProgramRewards and Recognition Program Benefits are subject to change at the Company's discretion.EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Physical RequirementsAbility to sit for extended periods of timeWalk or Stand for 50% of the timeModerate or advanced keyboard usageLift 50 lbs.This position has the following safety hazards:? Chemical? Electrical? Ergonomics? Climb ladders? Mechanical lift? Noise? Temperature Extremes? Trip/Fall? Driving (must possess valid driver's license and insurance)? Other:_________________