Supply Chain Analyst Salary in Charlotte, NC

Job Description Assist in the planning, coordination and implementation of strategies and procedures necessary to effectively manage approximately 56,000 railcars assigned to North America's multi-level fleet. Responsibilities include management of customer shipper accounts, preparation of weekly distribution reports, and processing for cars being built or converted. Prepares statistical reports on fleet performance and utilization for the TTX Automotive and national multi-level Reload fleet. Prepares daily shipper queue reports and monitors empty car pipelines. Communicates directly with assigned shippers to assess the health of their loading operations and reports relevant information to the Reload team. Communicates with internal and external shop personnel to monitor Automotive fleet program work and update railcar information databases accordingly. RESPONSIBILITIES: Preparing weekly distribution reports, both internally and for use by external participants in the national multi-level Reload pool. Assessing weekly fleet utilization metrics and distributing them to the relevant parties. Advising management and peers accordingly of deficits/surpluses. Identifying and addressing railcar management issues with carriers, managers, and peers daily. Updating other relevant distribution reports using InfoAssist, Excel, etc. to create and maintain KPIs. Gather, analyze and interpret data and present findings to both internal and external stakeholders including Railroad clients and TTX Senior Leadership. Managing empty railcar queues to ensure sufficient railcar supply for individual shippers through preparation of individual queue reports and monitoring the associated empty railcar pipelines. Primary interface on all shipper issues with railroad and fleet management. Managing shipper-specific relationships. Identifying opportunities to improve/ clarify existing processes, increase fleet efficiency and promote the equitable treatment of pool participants. Assisting with updates to car initials, rack attributes, active statuses, costs, and maintenance records. Monitoring both internal and foreign owned production forecasts to gauge their health and progress. Developing an understanding of the flow of equipment to and from shops, along with a knowledge of car classes and requirements for program candidacy. When necessary, gives assistance to foreign entities in order to capture equipment identified for program work etc. Assisting in special projects and reports as assigned. Developing and maintaining computer programs and spreadsheets. Publishing relevant documentation to internal and external customers while aiding in the development of new reports on railcar metrics via Business Intelligence tools. QUALIFICATIONS: Bachelor's degree (B.A.) from four-year college or university, preferably within the academic fields of Economics, Communications, Logistics, Supply Chain Management, Operations, or Business Analytics/Management. One to two years related experience; or equivalent combination of education and experience. Familiarity with Business Intelligence tools - Power BI, Microsoft SQL server, Tableau, SAS - preferred The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of fleet participant companies. Ability to add, subtract, multiply and divide in units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL JOB REQUIREMENTS: (The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.) General office environment; may be required to travel. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit (remain stationary within work area) and use hands to finger, handle, feel and reach. The employee is occasionally required to move about (stand, walk). The employee must occasionally lift and/or transport up to 10 pounds. Correctable vision required for close, distance, and color vision capabilities. The above job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.About Us TTX Company is a leading provider of railcars and related freight car management services to the North American rail industry. TTX's pool of railcars is ideal for supporting shippers in the intermodal, automotive, paper & forest, metals, machinery, wind energy and other markets where flatcars, boxcars and gondolas are required. TTX's generous Total Rewards package includes Paid Time Off, Health, Dental and Vision benefits, and 401(k) with company match. This position participates in Railroad Retirement. TTX Company is an Equal Employment Opportunity Employer.About the Team What we do: Provide a wide range of services for North American railroads and the transportation industry. Create a Business Plan that drives the Company's plan for new car builds and modifications. The business plan reflects the economy, freight markets, and any changes in freight strategies. Day-to-day management of the TTX Company's Intermodal, General Equipment and Automotive fleets. Manage procurement of new rail cars, components and other materials used to support TTX fleet maintenance. Manage the North American Boxcar Pool and the Automotive Reload pool, which includes rail cars supplied by owners other than TTX. Provide in-depth analysis of the economy, the rail industry and its competitors.

Job Description JOB SUMMARY Oversees the material supply department activity to ensure all purchases optimize value and quality received while ensuring that material is available for car maintenance to minimize cars holding for material. RESPONSIBILITIES Manages and develops staff within the Material Supply Department to ensure purchases of material are made in a timely manner to optimize value and quality received. Ensures Material Supply activity is properly documented and files are maintained. Employs project management concepts to complete numerous special assignments on-time. Identifies areas requiring improvements and recommends corrective action. Accurately prepares material forecasts. Interacts with internal and external customers to resolve service concerns. Develops additional sources for new and reconditioned material. Monitors and promotes the supplier performance evaluation process. Promotes various modes of e-commerce to encourage paperless transactions where beneficial. Processes Failed Material Reports and monitors the defective material aging. Monitors the disposal of obsolete material. Monitors supplier lead-time, adherence to schedule and packaging exceptions. Manages the price and participation of suppliers. Monitors purchase order due dates and expedites where necessary to preclude material outages. Presents surplus materials to management and promotes action towards reducing excess material. Monitors reclaimable material pools to maximize reconditioned material purchases. Prepares new car specialty bid review sheets for management and makes purchase recommendations. Tracks new car specialty rebates, and provides periodic updates to the Finance Department. Handles complex assignments. Works independently with limited management guidance. Operates with substantial latitude for un-reviewed action or decision. Manages activities of support staff.QUALIFICATIONS Post graduate college degree or a minimum of three years related experience and/or training, or equivalent combination of education and experience. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.PHYSICAL JOB REQUIREMENTS (The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.) General office environment; may be required to travel. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit (remain stationary within work area) and use hands to finger, handle, feel and reach. The employee is occasionally required to move about (stand, walk). The employee must occasionally lift and/or transport up to 10 pounds. Correctable vision required for close, distance, and color vision capabilities. The above job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.About Us TTX Company is a leading provider of railcars and related freight car management services to the North American rail industry. TTX's pool of railcars is ideal for supporting shippers in the intermodal, automotive, paper & forest, metals, machinery, wind energy and other markets where flatcars, boxcars and gondolas are required. TTX's generous Total Rewards package includes Paid Time Off, Health, Dental and Vision benefits, and 401(k) with company match. This position participates in Railroad Retirement. TTX Company is an Equal Employment Opportunity Employer.

Assist in the planning, coordination and implementation of strategies and procedures necessary to effectively manage approximately 56,000 railcars assigned to North America's multi-level fleet. Responsibilities include management of customer shipper accounts, preparation of weekly distribution reports, and processing for cars being built or converted. Prepares statistical reports on fleet performance and utilization for the TTX Automotive and national multi-level Reload fleet. Prepares daily shipper queue reports and monitors empty car pipelines. Communicates directly with assigned shippers to assess the health of their loading operations and reports relevant information to the Reload team. Communicates with internal and external shop personnel to monitor Automotive fleet program work and update railcar information databases accordingly.RESPONSIBILITIES:Preparing weekly distribution reports, both internally and for use by external participants in the national multi-level Reload pool. Assessing weekly fleet utilization metrics and distributing them to the relevant parties. Advising management and peers accordingly of deficits/surpluses. Identifying and addressing railcar management issues with carriers, managers, and peers daily. Updating other relevant distribution reports using InfoAssist, Excel, etc. to create and maintain KPIs.Gather, analyze and interpret data and present findings to both internal and external stakeholders including Railroad clients and TTX Senior Leadership.Managing empty railcar queues to ensure sufficient railcar supply for individual shippers through preparation of individual queue reports and monitoring the associated empty railcar pipelines. Primary interface on all shipper issues with railroad and fleet management. Managing shipper-specific relationships. Identifying opportunities to improve/ clarify existing processes, increase fleet efficiency and promote the equitable treatment of pool participants.Assisting with updates to car initials, rack attributes, active statuses, costs, and maintenance records. Monitoring both internal and foreign owned production forecasts to gauge their health and progress. Developing an understanding of the flow of equipment to and from shops, along with a knowledge of car classes and requirements for program candidacy. When necessary, gives assistance to foreign entities in order to capture equipment identified for program work etc.Assisting in special projects and reports as assigned. Developing and maintaining computer programs and spreadsheets. Publishing relevant documentation to internal and external customers while aiding in the development of new reports on railcar metrics via Business Intelligence tools.QUALIFICATIONS:Bachelor's degree (B.A.) from four-year college or university, preferably within the academic fields of Economics, Communications, Logistics, Supply Chain Management, Operations, or Business Analytics/Management. One to two years related experience; or equivalent combination of education and experience.Familiarity with Business Intelligence tools - Power BI, Microsoft SQL server, Tableau, SAS - preferredThe ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of fleet participant companies.Ability to add, subtract, multiply and divide in units of measure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.PHYSICAL JOB REQUIREMENTS:(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.)General office environment; may be required to travel. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit (remain stationary within work area) and use hands to finger, handle, feel and reach. The employee is occasionally required to move about (stand, walk). The employee must occasionally lift and/or transport up to 10 pounds. Correctable vision required for close, distance, and color vision capabilities.The above job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.ABOUT USTTX Company is a leading provider of railcars and related freight car management services to the North American rail industry. TTX's pool of railcars is ideal for supporting shippers in the intermodal, automotive, paper & forest, metals, machinery, wind energy and other markets where flatcars, boxcars and gondolas are required. TTX's generous Total Rewards package includes Paid Time Off, Health, Dental and Vision benefits, and 401(k) with company match. This position participates in Railroad Retirement.TTX Company is an Equal Employment Opportunity Employer.ABOUT THE TEAMWhat we do:Provide a wide range of services for North American railroads and the transportation industry.Create a Business Plan that drives the Company's plan for new car builds and modifications. The business plan reflects the economy, freight markets, and any changes in freight strategies.Day-to-day management of the TTX Company's Intermodal, General Equipment and Automotive fleets.Manage procurement of new rail cars, components and other materials used to support TTX fleet maintenance.Manage the North American Boxcar Pool and the Automotive Reload pool, which includes rail cars supplied by owners other than TTX.Provide in-depth analysis of the economy, the rail industry and its competitors.

ABOUT ITRADENETWORK At iTradeNetwork, we work as a team to feed the world! ItradeNetwork was founded in 1990 and is the leading global provider of supply chain software and insights for the foodservice industry. The company builds bridges between suppliers and buyers of perishable food. Our collaborative approach is at the heart of the world’s leading food and beverage trading network. Our mission is to deliver supply chain software solutions to the food service & retail grocery industries in order to increase profitability, improve compliance, and strengthen trading partner relationships. iTradeNetwork boasts 13/25 top North American grocers, 8/10 top North American foodservice distributors, and 8/10 top global food/beverage manufacturers. OMS (Order Management System) is the industry standard for fully integrated, end-to-end perishables order management. A market-leading solution for two decades, OMS boasts a network of thousands of perishables buyers, suppliers, and transportation providers using its collaborative platform to drive profitability and eradicate cost and waste from their supply chain operations.In 2010, iTradeNetwork was acquired by Roper Technologies (NYS: ROP) and became part of Roper's Portfolio which includes over 20 companies. Roper Technologies was founded in 1981 and is a market-driven, diversified growth company and is a constituent of the S&P 500 and Fortune 1000 JOB SUMMARY In this position you will focus on assisting our customers (buyers, sellers, and logistics companies) and their trading partners to solve issues through various forms of communication. You will partner with customers to ensure that they have the knowledge necessary to use our solutions as part of their daily business operations. This position has high growth and visibility in the company, and you will quickly build knowledge of iTradeNetwork and the food and beverage supply chain as you work across teams in a highly collaborative environment. In this role, you will spend your time working with customers and colleagues to assess and manage complex tier 2 case escalations. These cases are escalated from our Tier 1 members and will include cases involving complex UI inquiries and integration related issues.  You will be responsible for effectively troubleshooting the cases assigned to you and following up with customers per our Service Level Agreement. Throughout this process, your goal will be to offer essential guidance to our customers while delivering outstanding customer service. The role of Technical Support Analyst also includes an on-call weekly rotation where the individual assigned is responsible for answering calls for Emergency support during our off hours.  The weekly rotation also includes sending out notifications to our customers during any weekend maintenance when assigned and also initiating and managing Code Red meetings when Severity 1 issues occur during business hours and after business hours. Responsibilities Assist customers in resolving product-related inquiries, technical issues, and general concerns. Provide information about our products, services, and policies in a clear and friendly manner. Manage all tickets assigned in a timely manner and according to our Case Management and Service Level Expectations. Empower customers by providing clear and concise explanations of technical concepts and solutions. Identify and troubleshoot customer issues. Develop and maintain a deep understanding of our products and services. Provide customer support for all escalated UI and integration related issues from Tier 1 members. Submit any necessary enhancement requests to the appropriate Development team. Perform UAT testing when applicable to recreate an issue for further escalation. Escalate issues to the Tier 3 members when necessary. Maintain accurate and detailed records of customer interactions and technical issues using our ticketing and knowledge base systems. Contribute to the development and enhancement of customer support documentation. Gather and relay customer feedback to internal teams to contribute to the improvement of products and services. Provide insights into common customer issues to help enhance overall customer satisfaction. Actively seek opportunities for personal and professional development to enhance technical knowledge and customer service skills. Cover on-call responsibilities as needed which includes being available for weekend or after hours maintenance to send notifications to customers and also be available to manage code red meetings. Maintain 90% or above Customer Satisfaction Ratings Qualifications Strong customer service orientation with a genuine desire to assist and delight customers. Patience and empathy when dealing with customer concerns. Proven ability to handle challenging customer situations with patience and professionalism. Ability to collaborate with internal teams to address customer inquiries and improve overall customer satisfaction. Ability to adapt to changing priorities and customer needs in a fast-paced environment. Demonstrated growth mindset and commitment to skill improvement. Strong organizational, analytical, communication and problem solving skills Ability to understand and work effectively with technical processes and data Be self-directed and able to work autonomously and managing fluctuating priorities Ability to work in a remote setting and remain focused/productive Education and Experience Bachelor’s Degree 1 year experience in a  technical support role; preferably in a call center environment. Experience utilizing a ticketing system (Salesforce / Jira preferred) Experience with SQL preferred Experience with AS2 and FTP communications preferred Experience with EDI, XML and Flat File data preferred Experience with Google Suite. Experience with Sterling Integrator preferred   Why you will love working here: Competitive salary packages Comprehensive medical, dental, vision and life insurance benefits for you and your family. Flex PTO for exempt employees and competitive PTO for non-exempt Paid parental leave for eligible employees 401(k) matching Tuition reimbursement on approved programs Great health & well-being benefits including: teladoc for general medic and mental health care. These benefits are only applicable to full time employees iTradeNetwork, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability  Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Customer Support

Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.Logistics at full potential.Are you ready to take your career to the next level? As the Procurement Data Analyst, you will support procurement operations by analyzing and interpreting data related to supplier performance, purchasing trends, cost structures, and supply chain efficiency. This position involves collecting, organizing, and analyzing procurement data to provide actionable insights and recommendations for strategic decision-making.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day:Collect and consolidate procurement data from multiple sources, including ERP systems, supplier databases, and external market dataDevelop and maintain data models, dashboards, and reports to track key performance indicators (KPIs) such as spend analysis, savings, supplier performance, contract compliance, and inventory levelsConduct data analysis to identify trends, anomalies, and opportunities for cost optimization, risk mitigation, and process improvementCollaborate with procurement teams, stakeholders, and IT professionals to ensure data integrity, data governance, and system integrationPerform ad-hoc analysis and scenario modeling to support strategic sourcing initiatives, supplier negotiations, and procurement strategy developmentMonitor market trends, industry benchmarks, and regulatory changes to provide insights into market conditions, supplier capabilities, and emerging risksSupport the development of procurement strategies, policies, and procedures based on data-driven insights and best practicesCommunicate findings, recommendations, and insights to stakeholders through reports, presentations, and data visualization toolsParticipate in cross-functional projects and initiatives to enhance procurement effectiveness, efficiency, and alignment with organizational goalsStay informed about advancements in data analytics, procurement technology, and industry trends to continuously improve analytical capabilities and contribute to innovationWhat you need to succeed at GXO:At a minimum, you'll need:Bachelor's degree in business, finance, supply chain management, data analytics, or a related field or equivalent related work or military experience1 year of relevant experience in procurement analytics, data analysis, or a related fieldProficiency in data visualization tools (e.g., Tableau, Power BI), database management (SQL), and advanced Excel skills.Familiarity with procurement software (e.g., SAP Ariba, Coupa, Oracle) and ERP systems.Strong analytical, quantitative, and problem-solving skills, with the ability to translate data into actionable insights and recommendations.Excellent communication skills, including the ability to present complex data in a clear and compelling manner to diverse audiences.Attention to detail, organizational skills, and ability to work independently and collaboratively in a fast-paced environment.Ability to travel 5% domestically It'd be great if you also have:Mid-level to senior-level experience: 3-5 years of relevant experience in procurement analytics, data analysis, or a related fieldOracle Fusion ExperienceA master's degree or professional certification (e.g., CSCP, CIPS) is a plus.We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.Logistics at full potential.Are you ready to take your career to the next level? As the Procurement Analyst, you will work with end users and category managers to build Statements of Work, perform market research, and charters.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day:Perform market research and provide recommendations to Sourcing Managers on goods and services across all categoriesAdvise management regarding contractual matters and engage in effective use of Legal DepartmentWork with end users to create sourcing Statement of Work and CharterSupport cross-functional projects related to business continuity plans, cost reductions, operational efficiencies, and continuous improvementBuild performance-based supplier relationships that lead to optimal pricing, quality improvements, process improvements and solutions deliveryIdentify and resolve weaknesses in development plan in primary and secondary suppliers; conduct strategic supplier quarterly performance reviews using supplier scorecards to develop continuous improvement initiatives and actionsAssist in the preparation of RFX/Bid documents, evaluate supplier responses and provide recommendations to drive effective supplier negotiationsWhat you need to succeed at GXO:At a minimum, you'll need:1 year of experience in a procurement role: Operations or Category ManagementProficiency in Microsoft Office; ability to create complex formulas in ExcelAvailability to work a flexible schedule including planned and unplanned overtime, which may include weekendsAbility to travel 10% domestically It'd be great if you also have:Bachelor's degree in Business, Supply Chain, or related field or equivalent related work or military experience3 years of experience in a procurement role: Operations or Category ManagementAbility to identify opportunities to increase accuracy, optimize resources and develop, recommend and implement solutionsExperience with e-sourcing platforms and auctionsAbility to develop insightful, value-added and actionable research with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive and accurate interpretationsSolid aptitude for understanding and researching large amounts of data from multiple sources; perform complex research of data, processes, policies, procedures and/or systemsAbility to utilize a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or culturesWe engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Program Manager Location: Remote with the ability to travel as needed  JOB SUMMARYiTradeNetwork is a global provider of solutions for the food and beverage industry, bringing simplicity and agility to complex supply chains with cloud-based software.  We are looking for an experienced technically capable Program Manager to join our growing Program Management team at iTradeNetwork. You will report directly to our Senior Director, Customer Success and partner with Sales, Marketing, Customer Success, Product, Development, and other business leaders across the organization on programs that will help scale our fast-growing business.  In some cases, this may require complete change management to implement a new process or strategy entirely to facilitate our rapid growth.  The ideal candidate will have a sharp business mind, a proven ability to strategize and implement high-level program initiatives, and is passionate about Program Management.  Program Managers can understand complex supply chains, supporting our Product Management teams by helping turn market and customer requirements into compelling product visions and supporting product roadmaps. The Program Manager is also capable of collaborating with strategic customers, internal stakeholders, and industry analysts.   Program Managers are required to prepare and present formal reports for key stakeholders (internal and external). This individual serves as an in-house leader and consultant, evaluating needs/scope/business rules, workflows, planning and directing program efforts. Responsibilities: Lead highly strategic cross-functional and cross-organizational program/projects  Develop and monitor project KPIs, including definitions that adhere to overall company definitions, alignment with stakeholders, data sourcing, and managing implementation with Onboarding and/or Professional Services.  Guide teams to think strategically and deliver against long term goals using experience and judgment. Direct project planning sessions; negotiate requirements/deliverables & schedules Create and maintain comprehensive program documentation (scoping requirements, statement of work, project timelines, updates, issue tracking, etc.) Coordinate and complete programs/projects on-time, within budget and within scope. Develop Statements of Work (SOWs), establishing scheduled and deadlines, assigning responsibilities to team members and/or other departments as required.  Regular monitoring and reporting on progress, program documentation, proactively escalating and addressing issues as necessary, and ensuring customer satisfaction upon program/project completion.  Identify staffing/skills needs and lead cross-functional resources as required  Manage project scope, schedule and costs using appropriate analysis and review; ensure changes are analyzed, reviewed and approved by internal management (and the customer) Measure project performance using appropriate tools and company processes Perform quality control throughout development and providing high-quality project deliverables Minimize project risks; ensure company policies, standards and best practices are adhered to Manage all stakeholder relationships and regularly communicate project statuses   Proactively report and escalate issues to management for resolution Perform other related duties as assigned; manage several projects concurrently Become an expert on all product/solutions offered by the company Understand technology stacks and the level of effort required to evolve product feature sets Identify business development and new project/growth opportunities  Attend industry conferences and training to maintain proficiency Skills/Qualifications: Bachelor and/or Masters’ degree in business, computer science, engineering, or related field required Minimum 5+ years of project/program management, consulting, SaaS, or professional services  Demonstrated & progressive success in program/project management. You should be able to manage several programs/projects at once and drive cross-functional stakeholders to action Strong expertise with project management software tools, methodologies and industry best practices A self-starter who thrives in a fast-paced culture and isn’t afraid of change and ambiguity as we build and grow our Program Management team. Excellent Microsoft Office & Project skills Expertise converting customer requirements into new product features and roadmap items Demonstrated ability to lead high performing teams Exceptional written and verbal communication skills, with the professional confidence and credibility to effectively engage and interact with all levels of an organization, from project teams to senior and executive management Comfortable talking about technical matters with businesspeople and business matters with technical people Exceptional organizational/time-management and multitasking skills Strong analytical skills Creative approach to problem solving Project Management Professional (PMP) certification preferred Extensive experience utilizing Agile or Continuous Integration methodologies preferred  Knowledge of design and development technologies preferred Big Data experience beneficial Additional Requirements:Must have unrestricted ability to work in the United States. Must have the ability to travel as required around the USA and Canada.  Why you will love working here: Competitive salary packages Comprehensive medical, dental, vision and life insurance benefits for you and your family Generous Vacation and Sick Time Off Paid parental leave for eligible employees 401(k) matching Tuition reimbursement on approved programs Great health & well-being benefits including: teladoc for general medical and mental health care These benefits are only applicable to full time employees   iTradeNetwork, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/DisabilityEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Customer Success

The Project Manager is responsible for leading Supply Chain and DC Expansion Projects, supervising cross functional team members and engaging with vendor partners. The complex supply chain projects will include new or expanded distribution facilities, related large-scale material handling installations and supply chain systems implementations. Other projects will include high-impact process improvement initiatives involving interdisciplinary teams, and the routine operational support that the project management team affords to Distribution, Import Logistics, Store Operations, Facilities, Asset Recovery and Real Estate.Reporting to the Program Manager or Director of Supply Chain Project Management, the Project Manager will be responsible for managing, planning, and execution of Supply Chain capital improvement and other projects. This will include responsibility for managing project outcomes to achieve objectives on-time and within budget. You will need to be detail-oriented and an excellent communicator with strong leadership skills. You will be responsible for coordinating project planning, execution, deliverables, and communication to stakeholders. The ability to stay within capital budgets, meet timelines, and deliver high levels of quality/service is essential. Relationships with key internal business partners and related reporting needs are also a critical aspect of this role. This includes resources in various groups such as Information Technology, Purchasing, Inventory Management, Imports, Transportation, Accounting, and Finance.Duties and Responsibilities:Responsible for all aspects of project management for Supply Chain assigned projects through the entire lifecycle, including, but not limited to: chartering, scoping, requirements gathering, document approval tracking and management, project plan creation, status reporting, issue resolution, project resource allocation, project costs and financial analysis, and benefits validation. Including working with internal and external partners to source goods and services, develop proposals, RFPs, Agreements, and track expenses and payments.Leads team to develop project scope of work, design, budget and justificationCreates cohesive project plans with identifiable critical path, task dependencies, and major milestones, and manages the approved plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters.Works with key cross-functional partners to develop and execute a comprehensive transition plan to transition projects from project team to long term business ownersSets deadlines, assigns responsibilities, monitors and summarizes progress of projects.Prepares reports for upper management regarding project status.Builds and maintains effective working relationships with team members, vendors, and other departments involved in the projects.Leads and directs the work of others.Relies on extensive experience and judgment to plan and accomplish goals.Supports team members in executing tasks as needed to meet project deliveriesCoordinate meetings, writes minutes, updates budgets, manage presentations and RFP bids.Scope:Staff supervision and development - yes, supervision/development of project team membersDecision making -provide consultation & expert advice, provide data for decision support,Travel - can range from 20% to 75% depending on project phase; average expected around 50%Requirements:Education (Required)BS Degree in Supply Chain, Engineering, Business Management, Operations, Information Technology, and coursework viewed favorably. Advanced degree a plus.Skills (Required)Ability to lead a team and can interact across all levels and functions of the organization effectively, lead during a time of significant growth, and an ability to establish credibility and influence others through both formal and informal leadership.Proficient in MS office suites, MS Project and Visio.Competency in developing strategic plans, as well as directing tactical execution; strong project management skills.Ability to function in an unstructured environment; thrives on bringing order to chaos.A clear, coherent, and rational thinker adept at establishing efficient, disciplined, and optimal processes and methodologies.Energetic, proactive, self-motivated, and an independent thinker who is willing to try new and creative ideas.Dedicated to the success of the company and willing to commit to necessary hours, if and when appropriate, to reach goals, and complete tasks on time - this is an opportunity to make a significant impact on the growth of the company.Quantitative and analytical.Secure, balanced ego driven by need for success rather than the need for personal imprint on every decisionDecisive - able to make decisions without fully developed information.Strong negotiating style and experience.Pragmatic problem solver - makes things simple and gets things done.Record of delivering concise, persuasive, and comprehensive reporting, recommendations and risk/alternative assessments of complex business situations to top management and peers.Focused on continuous improvement both personally and professionally. Willing to give and receive constructive feedback.Experience (Required)1-3 years in project management, with skills necessary to interpret what is needed for the success of a project and to create appropriate schedules for timely delivery2 to 5 years of distribution center continuous improvements, engineering, Construction, MHE or systems implementation & complex projects is preferredIdeal background includes national, multi-unit retailers with multiple warehouse operations, such as department stores, mass merchants, or other general merchandise retailers; hard line experience is preferred.A history of success operating as a key strategic partner to an energetic senior executive team.A history of developing and managing to key metrics and scorecards.Experience working in a high growth environment, with consistently shifting priorities; ability to create order out of chaos.Successful track record of leading companywide supply chain management initiatives from the project management and engineering perspective.The anticipated salary range for this position is $96,100 - $144,200 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.