Customer Advocate Salary in California, USA

Great people make Schneider Electric a great company.Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities. Drive Customer Centricity - for the entity.What do you get to do in this position?- Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity.- Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers.- Utilize I2P methods.- Ensure that Complaint process is supported with warm loop (immediate containment for operational root causes) and 8D for cold loop (for systemic root causes)- Guide other departments and employees on proper root cause analysis and PFMEA through training, kaizen, or urgent issues interrupting production.- Manage PFMEA animation and documentation with all required processes.- Determination of recurrent and severe customer issues, their containment, root cause analysis, correction and prevention.- Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them.- Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented.- Monitor and respond to voice of the customer survey responses and customer net promotor scores. Communicate these reviews/ratings with management Ensure that customer complaint leads to robustness program update (PCP, FMEA, ...)- Scope is on operational and systemic facility processes, but also requires knowledge of and communication with order management and transport.- For product assembly: work closely with manufacturing engineers and teams who are responsible for PCP, FMEA and industrial referential- Share critical customer feedback information with management and all employees at all levels of meetings and on information boards- Plan and host customer appreciation days, while including management, supervisors, employees, etc.- Select, schedule, and plan out visits to customer sites and hosting customers at our facility- Identify both internal and external customers for each process, their requirements, and work on actions to improve overall customer experience- Work in collaboration with continuous improvement engineer- Update customer information board for on-site visits- Support and influence customer centric culture- Assist with customer satisfaction and quality related projects as needed.Key Responsibilities - Act as the Customer Experience advocate.- Drive Customer Centricity in entities.- Ensure the Customer Experience is measured according to the Business priorities.- Define and follow-up the improvement action plan and priorities with the Business stakeholders.- Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention stepsQualifications We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.This job might be for you if:- Excellent verbal and written communication skills including the ability to influence internal and external customers, listen effectively and solicit input from others- Excellent organizational skills including the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and drive issues/ tasks to closure- Strong leadership skills including, team leading, peer mentoring and development, and the ability to empower others through delegating responsibility- Candidate must be a self-starter, highly motivated, and results driven- Strong problem-solving skills and experience with root cause analysis and implementation of corrective action for process related concerns- Experience with Project Management techniques and strategies- Experience in Lean strategies and methods- Proficiency with MS Office suite of products, especially Powerpoint and Excel- Ability to work effectively in a group setting as well as independently- Bachelor's Degree in Engineering or Technical degree, or corresponding experience- 2- 6 years' project management experience- 2 years Continuous Improvement experience- 2 years of experience in an engineering or technical capacity.Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more.The U.S. compensation range for this full-time position, which includes base pay and short-term incentive, is $85,000 - $90,000 for candidates located within the U.S. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Why us?At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.€34.2bn global revenue +12% organic growth 135 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filledSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Great people make Schneider Electric a great company.Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities. Drive Customer Centricity - for the entity.What do you get to do in this position?- Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity.- Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers.- Utilize I2P methods.- Ensure that Complaint process is supported with warm loop (immediate containment for operational root causes) and 8D for cold loop (for systemic root causes)- Guide other departments and employees on proper root cause analysis and PFMEA through training, kaizen, or urgent issues interrupting production.- Manage PFMEA animation and documentation with all required processes.- Determination of recurrent and severe customer issues, their containment, root cause analysis, correction and prevention.- Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them.- Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented.- Monitor and respond to voice of the customer survey responses and customer net promotor scores. Communicate these reviews/ratings with management Ensure that customer complaint leads to robustness program update (PCP, FMEA, ...)- Scope is on operational and systemic facility processes, but also requires knowledge of and communication with order management and transport.- For product assembly: work closely with manufacturing engineers and teams who are responsible for PCP, FMEA and industrial referential- Share critical customer feedback information with management and all employees at all levels of meetings and on information boards- Plan and host customer appreciation days, while including management, supervisors, employees, etc.- Select, schedule, and plan out visits to customer sites and hosting customers at our facility- Identify both internal and external customers for each process, their requirements, and work on actions to improve overall customer experience- Work in collaboration with continuous improvement engineer- Update customer information board for on-site visits- Support and influence customer centric culture- Assist with customer satisfaction and quality related projects as needed.Key Responsibilities - Act as the Customer Experience advocate.- Drive Customer Centricity in entities.- Ensure the Customer Experience is measured according to the Business priorities.- Define and follow-up the improvement action plan and priorities with the Business stakeholders.- Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps

TigerGraph is a platform for advanced analytics and machine learning on connected data. TigerGraph's core technology is the only scalable graph database for the enterprise. Its proven technology supports fraud detection, customer 360, MDM, IoT, AI, and machine learning.Fortune 500 Organizations And The Most Innovative Mid-size And Startup Companies Choose TigerGraph To Accelerate Their Analytics, AI, And Machine LearningSeven out of the top ten global banks use TigerGraph for real-time fraud detection. Over 50 million patients receive care path recommendations to assist them on their wellness journey. 300 million consumers receive personalized offers with recommendation engines powered by TigerGraph. TigerGraph reduces power outages by optimizing the energy infrastructure for 1 billion people.Brief Overview:We are seeking a highly motivated and skilled Technical Program Manager to join our team. This role is a unique blend of a Pre-Sales Engineer and a Customer Success Manager, ideal for someone with a strong technical background who is also passionate about customer advocacy and success. The Customer Success Engineer will play a pivotal role in both the pre-sales process and the ongoing success of our customers.Key Responsibilities: Pre-Sales Engineering:Collaborate with the sales team to understand and analyze customer needs and requirements.Conduct detailed product demonstrations and technical presentations, tailored to customer's technical needs and challenges.Respond to technical queries and concerns during the sales process, effectively communicating the features and benefits of our products.Assist in the preparation of technical proposals and provide input for SOW, RFPs/RFIs.Customer Onboarding and Training:Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products.Assist in comprehensive training sessions for customers, ensuring they have a thorough understanding of the product to maximize its utility.Develop and update training materials and documentation to enable customers to fully leverage our product features and capabilities. Ensure these resources are easily accessible and user-friendly.Account Management and Growth:Establish and nurture long-term relationships with customers, understanding their business objectives and aligning our solutions to their goals.Identify growth opportunities within existing accounts through upselling and cross-selling initiatives.Regularly assess account health, identify churn risks, and implement strategies for retention.Technical Support and Advocacy:Serve as the primary technical contact for customers, addressing and resolving complex technical issues in a timely manner.Advocate for customer needs/issues cross-departmentally, ensuring customer feedback is communicated and considered in product development.Other duties as assignedQualifications:Bachelor's degree in a technical field such as Engineering, Computer Science, or related area.3+ years of experience in a technical pre-sales, customer success, or related role in a technology-focused company.Bonus PointsStrong technical proficiency, with the ability to understand and articulate complex solutions.Excellent communication and presentation skills, capable of engaging effectively with both technical and non-technical stakeholders.Proven track record of building and maintaining strong customer relationships.The anticipated salary range for candidates who will work in Redwood City, CA is $120,000- $150,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, type and length of experience within the industry, education, etc. TigerGraph is a multi-state employer and this salary range may not reflect positions that work in other states.

Our client is a well-known beauty company that specializes in customized skincare and haircare solutions that are both sustainable and budget-friendly. As a customer insight driven company, they focus on customer feedback and satisfaction to grow their brand.Customer Experience Manager Overview:As a seasoned leader, the Customer Experience Manager will be responsible for establishing procedures, service philosophy, and best practices to ensure the customer's satisfaction. They will represent the brand and advocate for the customer, serving as liaison between the customer and the company. The ideal candidate will excel in implementing long-term strategy for optimal customer service and managing the day-to-day responsibilities as they support the customer service team.What You Will Do:• Lead team in top quality customer service through company's customer service infrastructure: phone support, email, chat, and social.• Responsible for training team on best class customer experience to ensure customer satisfaction.• Manage customer escalation effectively and quickly.• Empower and guide team members through challenging customer issues to ensure interaction results in overall best interest of customer while supporting company mission and values.• Document customer life cycle to build processes and best practices, as well as SOPs around new procedures to align with business expansion.• Create training for oncoming new team members to assist in them in providing quality assistance to customers.• Escalate recurring issues to respective internal departments and assist in quick resolution.• Be an expert on company products, product launches, and FAQs around product lines.• Meet and exceed KPIs, and partner with Marketing to achieve sales target requirements.Who You Are:• 3+ years of experience in consumer products.• Bachelor's degree.• Empathy for customers and providing quality service & support.• Excellent leadership and communication skills.• Ability to work effectively across departments.• Excellent data analytical skills and be able to work with data & analytics team to monitor KPIs and create data-driven solutions.

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamCustomer Success is a key role to ensure Workday's customer happiness and success. The team are key players in the support of our customers on their Workday journey. They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday. They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.About the RoleThe Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.About YouWe are looking for people who have a combination of domain expertise, enterprise implementation project management experience, and customer management at a high level.Basic Qualifications:* 5+ years of functional HCM or Financial domain experience.* 5+ years proven experience supporting customer relationships.* 5+ years experience in a customer-facing professional services role (consulting, implementation, project or account management)Other Qualifications:* Financial background: experience working with the office of the CFO (Controller, VP of Finance, etc) preferred.* Previous experience with issue resolution and escalation management at both the business owner and executive levels.* Previous SaaS experience is preferred.* Proven track record to collaborate and build strong relationships with customers* Proven ability to engage across corporate functions (Professional Services and Product Management).* Proven ability to engage across corporate functions (Sales, Services, and Product Management).* Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.* Bachelor's degree or equivalent work experience; Business or Technical degree preferred.* Excellent organization, time management, and communication skills.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Primary Location: USA.UT.Salt Lake City Primary Location Base Pay Range: $88,300 USD - $132,500 USD Additional US Location(s) Base Pay Range: $84,000 USD - $155,600 USDOur Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamJoin our team and experience Workday!Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experiences across the customer lifecycle by focussing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We are a global organization with teams located across the United States, EMEA and APAC.About the RoleGlobal Customer Success (GCS) engages every customer to ensure meaningful value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, increase customer outcomes, and secure renewals in partnership with our account teams. GCS develops customer advocates and champions by delivering exceptional business value. We meet each customer where they are, using our Workday Community, digital capabilities, and AI resources to improve self-serve journeys and deliver personalized success paths.We continually build an environment for our Workmates that is inclusive, collaborative, engaged and fully empowered to innovate and drive incredible customer success.Responsibilities:Establishing a trusted advisory relationship that works to ensure customer's overall satisfaction with our products.Developing customized Success Paths that guide customers on their Workday journey.Delivering proactive and ongoing adoption and customer success value engagements at key moments of our customers' journey.Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.Prioritizing and driving resolution on customer issues.Driving product adoption by aligning Workday's features and functionality with customers' overall business needs.Creating customer champions and advocates.Expected results within 3-6 months:A deeper knowledge of Workday products and services.Self-sufficient management of a portfolio of 20-25 customers in the United States.Detailed account plans in place for customer portfolio, including product adoption strategies and the identification of any up-sell opportunities.Established relationships with key executives and other decision makers at each of your customers.Timely execution of customer success engagements.About YouWe are considering candidates at the level of Customer Success Manager and the level of Senior Customer Success Manager.Basic QualificationsCustomer Success Manager:3-5 years in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.Project management experience with HCM, Payroll, or Financials.Senior Customer Success Manager:Minimum of 5 years in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.Project management experience with HCM, Payroll, or Financials.Other QualificationsFunctional domain expertise with Financials (in addition to HCM/Payroll) is preferred.Consistent track record to collaborate and build positive relationships with customers especially at the executive level.Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).Account management / adoption planning experience preferred.Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.Excellent organization, time management, and communication skills.Previous SaaS consulting experience is preferred.Bachelor degree or equivalent work experience; Business or Technical degree preferred.Ability to travel up to 30%.Workday is proud to be an equal opportunity workplace.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [email protected] Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamJoin our team and experience Workday!Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experiences across the customer lifecycle by focussing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We are a global organization with teams located across the United States, EMEA and APAC.About the RoleGlobal Customer Success (GCS) engages every customer to ensure meaningful value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, increase customer outcomes, and secure renewals in partnership with our account teams. GCS develops customer advocates and champions by delivering exceptional business value. We meet each customer where they are, using our Workday Community, digital capabilities, and AI resources to improve self-serve journeys and deliver personalized success paths.We continually build an environment for our Workmates that is inclusive, collaborative, engaged and fully empowered to innovate and drive incredible customer success.Responsibilities:Establishing a trusted advisory relationship that works to ensure customer's overall satisfaction with our products.Developing customized Success Paths that guide customers on their Workday journey.Delivering proactive and ongoing adoption and customer success value engagements at key moments of our customers' journey.Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.Prioritizing and driving resolution on customer issues.Driving product adoption by aligning Workday's features and functionality with customers' overall business needs.Creating customer champions and advocates.Expected results within 3-6 months:A deeper knowledge of Workday products and services.Self-sufficient management of a portfolio of 20-25 customers in the United States.Detailed account plans in place for customer portfolio, including product adoption strategies and the identification of any up-sell opportunities.Established relationships with key executives and other decision makers at each of your customers.Timely execution of customer success engagements.About YouWe are considering candidates at the level of Customer Success Manager and the level of Senior Customer Success Manager.Basic QualificationsCustomer Success Manager:3-5 years in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.Project management experience with HCM, Payroll, or Financials.Senior Customer Success Manager:Minimum of 5 years in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.Project management experience with HCM, Payroll, or Financials.Other QualificationsFunctional domain expertise with Financials (in addition to HCM/Payroll) is preferred.Consistent track record to collaborate and build positive relationships with customers especially at the executive level.Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).Account management / adoption planning experience preferred.Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.Excellent organization, time management, and communication skills.Previous SaaS consulting experience is preferred.Bachelor degree or equivalent work experience; Business or Technical degree preferred.Ability to travel up to 30%.Workday is proud to be an equal opportunity workplace.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [email protected] Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamJoin our team and experience Workday!Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experiences across the customer lifecycle by focussing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We are a global organization with teams located across the United States, EMEA and APAC.About the RoleGlobal Customer Success (GCS) engages every customer to ensure meaningful value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, increase customer outcomes, and secure renewals in partnership with our account teams. GCS develops customer advocates and champions by delivering exceptional business value. We meet each customer where they are, using our Workday Community, digital capabilities, and AI resources to improve self-serve journeys and deliver personalized success paths.We continually build an environment for our Workmates that is inclusive, collaborative, engaged and fully empowered to innovate and drive incredible customer success.Responsibilities:Establishing a trusted advisory relationship that works to ensure customer's overall satisfaction with our products.Developing customized Success Paths that guide customers on their Workday journey.Delivering proactive and ongoing adoption and customer success value engagements at key moments of our customers' journey.Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.Prioritizing and driving resolution on customer issues.Driving product adoption by aligning Workday's features and functionality with customers' overall business needs.Creating customer champions and advocates.Expected results within 3-6 months:A deeper knowledge of Workday products and services.Self-sufficient management of a portfolio of 20-25 customers in the United States.Detailed account plans in place for customer portfolio, including product adoption strategies and the identification of any up-sell opportunities.Established relationships with key executives and other decision makers at each of your customers.Timely execution of customer success engagements.About YouWe are considering candidates at the level of Customer Success Manager and the level of Senior Customer Success Manager.Basic QualificationsCustomer Success Manager:3-5 years in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.Project management experience with HCM, Payroll, or Financials.Senior Customer Success Manager:Minimum of 5 years in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.Project management experience with HCM, Payroll, or Financials.Other QualificationsFunctional domain expertise with Financials (in addition to HCM/Payroll) is preferred.Consistent track record to collaborate and build positive relationships with customers especially at the executive level.Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).Account management / adoption planning experience preferred.Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.Excellent organization, time management, and communication skills.Previous SaaS consulting experience is preferred.Bachelor degree or equivalent work experience; Business or Technical degree preferred.Ability to travel up to 30%.Workday is proud to be an equal opportunity workplace.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [email protected] Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamJoin our team and experience Workday!Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experiences across the customer lifecycle by focussing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We are a global organization with teams located across the United States, EMEA and APAC.About the RoleGlobal Customer Success (GCS) engages every customer to ensure meaningful value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, increase customer outcomes, and secure renewals in partnership with our account teams. GCS develops customer advocates and champions by delivering exceptional business value. We meet each customer where they are, using our Workday Community, digital capabilities, and AI resources to improve self-serve journeys and deliver personalized success paths.We continually build an environment for our Workmates that is inclusive, collaborative, engaged and fully empowered to innovate and drive incredible customer success.Responsibilities:Establishing a trusted advisory relationship that works to ensure customer's overall satisfaction with our products.Developing customized Success Paths that guide customers on their Workday journey.Delivering proactive and ongoing adoption and customer success value engagements at key moments of our customers' journey.Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.Prioritizing and driving resolution on customer issues.Driving product adoption by aligning Workday's features and functionality with customers' overall business needs.Creating customer champions and advocates.Expected results within 3-6 months:A deeper knowledge of Workday products and services.Self-sufficient management of a portfolio of 20-25 customers in the United States.Detailed account plans in place for customer portfolio, including product adoption strategies and the identification of any up-sell opportunities.Established relationships with key executives and other decision makers at each of your customers.Timely execution of customer success engagements.About YouWe are considering candidates at the level of Customer Success Manager and the level of Senior Customer Success Manager.Basic QualificationsCustomer Success Manager:3-5 years in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.Project management experience with HCM, Payroll, or Financials.Senior Customer Success Manager:Minimum of 5 years in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.Project management experience with HCM, Payroll, or Financials.Other QualificationsFunctional domain expertise with Financials (in addition to HCM/Payroll) is preferred.Consistent track record to collaborate and build positive relationships with customers especially at the executive level.Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).Account management / adoption planning experience preferred.Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.Excellent organization, time management, and communication skills.Previous SaaS consulting experience is preferred.Bachelor degree or equivalent work experience; Business or Technical degree preferred.Ability to travel up to 30%.Workday is proud to be an equal opportunity workplace.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [email protected] Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

About FinfareFinfare is an expense management platform that helps small and medium-sized businesses (SMBs) improve their financial health. Finfare enables employers to issue physical or virtual charge cards, set custom spend limits, and have purchases auto matched to receipts to eliminate the need for expense reports. With advanced data visualization and intelligent analytics, Finfare empowers businesses to save time and money so they can focus on growing their business.The Finfare team is a diverse group of individuals working together to reimagine and develop the future of intelligent payment systems. We believe in an inclusive and supportive work environment that rewards collaboration, contribution of ideas and hard work.About The RoleWe are seeking a talented and motivated Customer Success Specialist to join our dynamic FinTech startup. As a Customer Success Specialist, you will play a crucial role in ensuring the success and satisfaction of our valued customers. You will have the opportunity to build strong relationships, provide exceptional support, and drive adoption of our innovative financial technology solutions.ResponsibilitiesServe as the main point of contact for customers, addressing inquiries, resolving issues, and providing timely and effective support via email, phone, and other communication channels.Onboard new customers, guiding them through the setup process, product features, and best practices to maximize their success and ROI.Proactively engage with customers to understand their needs, challenges, and goals, and provide personalized recommendations and solutions to enhance their experience.Collaborate closely with cross-functional teams, including product development, sales, and marketing, to advocate for customer needs, gather feedback, and drive product improvements.Collaborate in developing new workflows, product documentation, and videos for current and upcoming product lines.Monitor customer usage and engagement metrics, identify trends and patterns, and leverage insights to anticipate needs, mitigate risks, and drive adoption and retention.Gather feedback and proactively address concerns/issues to equip customers with essential resources for their successIdentify opportunities for increased engagement and provide recommendations to drive value.Conduct regular check-ins, training sessions, and webinars to educate customers on product updates, new features, and industry best practices.Champion customer advocacy and loyalty initiatives, including customer testimonials, case studies, and referral programs, to showcase success stories and drive organic growth.Stay informed about industry trends, competitive landscape, and best practices in customer success, and leverage insights to continuously enhance our customer experience strategy.Collaborate closely with cross-functional teams, including sales & product to ensure a seamless customer experience and timely resolution of any customer-related mattersStay up to date with industry trends, competitive landscape, and customer challenges to provide strategic insights and drive continuous improvement of our products and services.Other duties as assignedQualifications And Requirements5+ years proven experience in a customer-facing role, such as Customer Success or Account Management. Fintech experience with financial products and services strongly preferred.Start-up experience is strongly preferred.Must be available to work as early as between 5:00AM - 8:00AM on days the bank is open.Strong problem-solving and analytical abilities, with the capacity to understand complex concepts and provide innovative solutions to customer challenges. Excellent communication & interpersonal skills, with the ability to build strong relationships and effectively navigate customer interactions. Ability to manage multiple customer accounts, prioritize tasks, and meet deadlines in a fast-paced startup environment.Must be Proficient in HubSpot, Smartsheet, Confluence, JIRA, and Zendesk.Knowledge of Pendo, Lucid, and Figma is a plus.CompensationThe salary range for this position is $50k - $60k+ (depending on experience).Benefits At FinfareCompetitive health, vision, and dental benefits (covering 100% premium for employee and all dependent(s))Unlimited PTO? 401K (with employer matching)?Catered lunches 3+ times a weekHealth and wellness reimbursementEmployee stock purchase plan (if applicable)? Work sponsorship (if applicable)Parental leave? Dog daysOther employee perksAs part of our dedication to the diversity of our workforce, Finfare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

  Who we are: C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia. We operate our business to the highest standards of design, quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, interior design, and automotive. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers. About the Position: The Customer Service Representative (CSR) provides exceptional customer service to all CRL customers. Through the detailed understanding of all CRL products the CSR offers solutions and facilitates a unique experience for all internal and external customers. The CSR will be engaged and collaborate with the team through Communication, Respect and Loyalty to best serve the customer. In addition, the CSR resolves products and service problems, processes orders and serves as an ambassador (customer advocate) between customers and CRL.  Responsibilities include, but are not limited to: All duties associated with CSR I & II Core Products Develop and expand the relationships with Automotive Account Clients. Resolve Automotive Account Clients issues and concerns. Acquire a thorough understanding of Automotive Account Client needs and requirements Personalize experiences for Automotive Account by understanding their team, products, goals, competitors, and market. Maintain an accurate and updated database of client information. Work with other departments to maximize profit and bring the highest service quality. Work closely with the Automotive Account management to ensure all daily tasks are completed. Stay current on company products and services. Document customer interactions and transactions in ERP consistently. Prioritize issue resolution such as PR191, Q1’s, Q2’s, Q3, shipment schedules and delays, etc. Maintain broad knowledge of products offered to Automotive Account Clients. Collaborate with internal teams on client needs and factors that contribute to client satisfaction Acquire knowledge of, and proficiency with, Automotive account business portals. Maintain an acceptable supplier performance scorecard Manage requests with use of. Automotive accounts B2B portals Catalogs for product verification. Product lines represented by CR Laurence cross sell, value engineer, and exhaust all CRL options to keep order in-house. Exercise discretion and independent judgment during the business process: Qualifying Quoting Closing Converting (Project Managing) Effectively maintain communication with CRL customers during all business process stages. Cross sell, value engineer, and exhaust all CRL options to keep order inhouse. Maintain a manageable workload to not exceed 24-hour backlog on emails and returning voicemails. Share industry knowledge, understanding, experiences and problem-solving abilities to Premier Account. Adhere to all safety policies and procedures are essential functions of the job. Project manage orders to align our customers critical path with promise date and deliver on the promise Serve as an ambassador (customer advocate) between Automotive Account and CRL Provide expert technical support and solutions Represent CRL with pride and provide customers with exceptional experiences every customer every time. Other duties as assigned Qualification Requirements:  A minimum of 1-year previous customer service experience; glass industry preferred High School Diploma or equivalent; Associates Degree preferred Strong organizational and listening skills Ability to work overtime if required Ability to work independently and prioritize work with deadlines Ability to work in a fast paced, team environment to meet required deadlines Utilizes strong time management and organizational skills to successfully multi-task Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level Ability to read, interpret and understand drawings and specifications Computer experience necessary and typing of numbers with accuracy   What CRL Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A culture that values opportunity for growth, development, and internal promotion  Hourly: $24-28 We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.  C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.  Customer Service