Customer Experience Manager Salary in Braintree, MA

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Summary/Overview:Under the direction of the Manager or Supervisor Desktop Technicians, the Network Technician provides level 2 technical support to Partners HealthCare Information Systems (IS) departments, medical practices and Massachusetts General Hospital (MGH) end-user community in regards to Partners HealthCare managed devices. Managed devices include, but are not limited to, desktop workstations, laptops, tablets, monitors, network printers, local printers, label printers, wristband printers, prescription printers, document scanners, barcode scanners and other peripheral devices.Responsibilities include operational support for production systems, key business applications and desktop resources; the Partners eCare (PeC) environment, printer and workstation inventories and mappings; as well as, software installation, network connectivity testing, troubleshooting, hardware deployment, moves & changes and ticket documentation.Principal Duties and Responsibilities:• Provides break/fix technical support for networked and stand-alone Partners managed devices to comply with Service Level Agreement. Prioritizes issues by level of urgency.• Escalates unresolved issues to appropriate level 3 IS Support Services team.• Collaborates with other Partners IS support groups as appropriate for support, troubleshooting of hardware, software, cabling, and network infrastructure problems.• Provides setup and configuration of network devices using standard OS tools, Epic tools, and Partners developed tools. Complies with standard naming conventions and modifies existing equipment settings and environments in accordance with Partners standards.• Participates in the execution of large hardware deployment projects or departmental moves.• Performs scheduled preventative maintenance on desktop and laptop workstations including, reimaging build, data backup and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management.• Backup and restore primary user data stored on the local hard drive of private devices using data migration software User State Migration Tool (USMT).• Documents work performed in the work log of Incident tickets and work order Tasks within ServiceNow service management software.• Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.• Occasional after hours and weekend work for shift coverage or to perform tasks that cannot be done during business hours.• Assumes on-call responsibilities on a scheduled rotation.• Other duties as assigned.Qualifications • One year experience in a Customer Service focused environment, preferably in healthcare.• Minimum six months experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.• Ability to frequently lift and carry supplies and hardware weighing up to 25 pounds.• CompTIA, Microsoft or ITIL certifications are a plus.Skills/Abilities/Competencies Required:• Working knowledge of Windows 7 and Windows 10 Enterprise Operating System• Skilled knowledge of HP desktops, laptops, tablets, printers and peripheral hardware components• Functional knowledge of supported software: MS Office 2007, 2010 and 2013 Suite applications, Office365, Outlook, Internet Explorer, Endpoint Protection antivirus software, SCCM and Citrix XenApp for EPIC• Ability to perform full disk encryption using SafeBoot• Backup and restore user data using User State Migration Tool (USMT)• Understanding of Ethernet topologies• Ability to apply troubleshooting techniques and diagnostic methods• Must be detail oriented and able to prioritize work requirements in a dynamic multi-site environment• Excellent interpersonal communication and customer service skillsWorking Conditions:Individual will reside at the MGH main campus and respond frequently to off campus MGH and PHS sites to support administrative offices and medical practices across the greater Boston area.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Job Description Summary The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand's time, product and placement standards.Job DescriptionDUTIES AND RESPONSIBILITIES:• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to theSonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.• Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while makingany recommendations for disciplinary and other human resources-related actions.• Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and publicareas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct oncorrective action. Provide retraining as needed.• Assist with training of employees and ensuring that they have the tools and equipment needed to effectivelycarry out their respective job duties.• Assist with scheduling and room cleaning assignments to ensure proper coverage.• May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensureguest satisfaction and owner expectations.• Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.• Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.• Manage procedures of lost and found items.• Promote teamwork and quality service through daily communication and coordination with other shifts anddepartmental management.• Ensure compliance with federal, state and local laws regarding health and safety services.• Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:• High School Diploma or equivalent plus two years housekeeping experience including some supervisorytraining/experience.• Previous background from the extended stay industry preferred.• Ability to speak, read, and write fluent English; other languages beneficial.• Reading and writing abilities are required in order to document tasks completed, to order supplies, to receiveinstructions for the day and/or to read equipment manuals including safety information.• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.• Problem solving, reasoning, motivating, organizational and training abilities.• Experience with Microsoft Office preferred.• Frequently standing up, bending, climbing, kneeling, and moving about the facility.• Will be required to regularly use commercial cleaning chemicals.• Carrying, lifting or pulling items weighing up to 50 pounds.• Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Team Leader Because you don't just succeed - you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you shape your team's development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader.What You'll DoAs a Team Leader, you will motivate and coach your team of Retail Assistants to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Retail Assistants in your team with an emphasis on recognition, communication, and wellbeing.Daily, you will collaborate with the store management team to support the running of the store and develop a high-performing and engaged retail team. Here is how it looks in action: Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.Helping other managers with the day-to-day running of the store.Assist with recruitment, onboarding, and development of Retail Assistants while supporting a culture of continuous learning and improvement. Managing the cash lanes and Fitting Room areas as needed.Helping with customer feedback and complaints.Managing stock file accuracy and driving improved availably in-store with a consistent focus on size and option control to meet customer demand.Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed.What You'll GetPeople are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. We're committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important.What You'll BringOverseeing a team of Retail Assistants and reporting directly to the Department Manager requires a bold team player to take the reins. Here's what we need from you:Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.Good commercial awareness and understanding of local selling patterns.Ability to guide and support a team to achieve results.You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment. Good planning and organizational skills, prioritizing and working within agreed timescales. Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs.Ability to effectively manage difficult situations and have good problem-solving skills. Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a leader daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers. Excited? Good. Because it's energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. Apply to be part of Primark's future, today... and enjoy career growth, our way.Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email [email protected] with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.

Because you're the team's glue. Motivate our way!Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more opportunities for you and more amazing experiences for our customers. As a Department Manager at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you shape your team's futures and encourage sales. Because you thrive outside your comfort zone. Apply to join us as an in-store Department Manager.What You'll DoAs a Department Manager, you will own a department, and focus on maximizing its sales, inventory, and standards. Department Managers have the power to impact the business daily, by managing inventory, moving product in accordance with customer demand, reviewing and managing planograms and period layouts, and by being commercial (meaning that you'll know what is trending and thus order your merchandise daily to drive sales).You will keep an eye on the local market to maintain a competitive advantage in price, product, and shopping experience. You will use data to gain full knowledge of your department's performance to drive sales and meet targets and manage stock file accuracy for your department.As the leader of your department, you will hire, train, coach and motivate a team of Retail Assistants and Team Leaders. This is crucial to ensuring your department delivers an exceptional shopping experience for every customer and a positive work environment for every colleague.What You'll GetWe're committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important.What You'll BringTo be successful in this role, you will have at least 2 years of retail leadership experience in a fast-paced, high-volume environment and demonstrate strong commercial acumen. Our Department Managers typically join us with retail experience as either a Store Manager, Assistant Store Manager, or Department Manager.• You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment.• You will have strong communication skills and the ability to relate to customer's needs.• A role model who can lead, motivate, and inspire the team, who builds confidence and enthusiasm, enabling the team to deliver excellent store standards and customer service.• Resilient with a proven ability to lead a team and confident in giving constructive feedback to others.• Commercially aware with an understanding of local market, key competitors and how the use of relevant systems and tools can improve option control and drive sales.• Good planning and organizational skills, prioritizing and working within agreed timescales.• Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs.• Ability to effectively manage difficult situations and have good problem-solving skills.• Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.Excited? Good. Because it's energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. Apply to be part of Primark's future, today as a Department Manager. Enjoy career growth, our way.Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email [email protected] with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.A $1000 bonus will be paid out for any external hires. Details discussed at time of offer.

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.Responsible to maintain the security of cash, credit card transactions, and guest information.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience, or retail customer service preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Quirk Auto is excited to announce that we currently have an opening as a Sales Manager. The Automobile Sales manager sells automobiles by understanding and demonstrating characteristics, capabilities, and features; qualifies buyers, and closes the sale. We are seeking inspired and motivated individuals who have the desire and passion to succeed. We Offer Top Pay for Top Professionals!  Job Description: Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties, and services Attends to customer, ensuring that a high level of customer satisfaction is obtained Ability to work through all current finance processes including lease and bank approvals Audits all appraisals of trade-in vehicles Ensures that appropriate dealership records are maintained Job Requirements: Experience in Automotive Sales (3 years required) Strong negotiation skills Ability to ask for the sale and handle customer requests Establish and maintain relationships with customers Assess individual client needs and think of innovative ways to get results Strong computer skills Experience in managing and organizing work time and work-related activities Excellent interpersonal skills A positive attitude and strong willingness to learn Benefits: Full Time - Health, Dental, Long Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide at no cost to you, Basic Life Insurance and AD&D policy of $20,000. All other benefits are optional and will be offered to you at a cost **All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Finance Assistant Quirk is looking for an assistant for our Financial Coordinators. This is an entry-level position, and no prior Automotive Sales experience is required. We will train the right candidate! Come join our CDJR team with a focus on relationships with our customers, our fellow staff, as well as the surrounding communities. Job Duties: Assist the Finance Coordinators with processes involving vehicle lease and purchase transactions Complete all legal documents for each transaction, as required by state and federal regulations Complete all compliance requirements for each transaction, as required by state and federal regulations Ensure accuracy and authenticity of every transaction, Perform any other related tasks, as assigned by the manager(s) Follow up with finance lenders to confirm funding of any pending transactions Job Requirements: Must be well acquainted with Microsoft Office software (Word, Excel, PowerPoint, etc.) Must have a flexible work schedule and have the ability to work days, nights, and weekends Ability to multitask. Ability to work well in fast pace environment Excellent interpersonal skills A positive attitude and strong willingness to learn Benefits: Full Time - Health, Dental, Long Term Disability, Life Insurance, and Critical Illness Insurance. Quirk will provide at no cost to you, Basic Life Insurance and an AD&D policy of $20,000. All other benefits are optional and will be offered to you at a cost. Part-Time - eligible to participate in Quirks 401k plan after you've reached your waiting period. **All employees must complete a pre-employment drug test, physical, background check, and motor vehicle record check (if applicable to position)