Nurse Supervisor Salary in Billings, MT

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.• Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.• Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.• Orders and maintains clinical and office supplies and equipment as directed.• Maintains patient files, records and other information. Adheres to confidentiality requirements.• Compiles statistical data for reports as directed.• Attends required meetings and participates in committees as requested.• Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.• Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.• Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.• Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.• Cross-Training on Information/ SPECIFIC Systems• Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level• Competent to perform routine, non-complex aspects of patient care, treatments and procedures• Safe pharmaceutical handling requirements and guidelines• Application of personal protective equipment (PPE) for patient and staff safety• Computer applications• Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care• Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider• Practices according to Billings Clinic MA job description, guidelines and physician judgment• Work is performed under the direct supervision of a physician• Work is performed independently in accordance with assigned schedules and operating procedures• Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider• Expected to prioritize all aspects of job performance• Demonstrates personal accountability in all facets of role responsibilities• Interpersonal Skills• Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient• Ability to utilize and apply PSE skills• Communication with patient on expectations, e.g. being late for scheduled appointment, wait times• Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards• Work with leadership on service recovery as needed• Medical Terminology (available through LMS)• Process Improvement / Quality Assurance /Risk Management• Adheres to patient safety goals and standards• Participates in Process Improvement or Risk related activities within the department• Fiscal Responsibility• Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician's/non-physician provider's time• On-Call Responsibility• Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)• Safe pharmaceutical handling requirements and guidelines• Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures• Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAPMinimum QualificationsEducation• High School or GEDExperience• Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups, preferred.Certifications and Licenses• CPR• Required to obtain certification or registration within fifteen (15) months of hire through organizations approved by Billings Clinic. If coming from a medical assisting program; must be obtained within 6 months of program completion.

May be eligible for a sign on incentive, tuition loan repayment, and relocation assistanceThe Therapist/Social Worker is an integral part of a multidisciplinary team working with patients in an acute inpatient mental health setting. While promoting the health and wellness of patients, Therapist/Social Work staff provide comprehensive services, which include therapy (individual, group and family), discharge planning, case management, care coordination, crisis intervention as well as addressing psychosocial and other needs of patients and their families.Under the direction of department leadership, therapist/social work staff provides services consisting of therapy, comprehensive case management, care coordination, continuing care services, and clinical social work services including crisis intervention. In addition, the Therapist/Social Worker is responsible for providing education addressing physical, psychosocial, financial, environmental and other needs of patients and families and/or significant others. The Therapist/Social Worker is part of an interdisciplinary team who promotes health and addresses medical and non medical barriers.Essential Job Functions• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. • Assesses patient medical records for treatment plan, identifies actual and potential discharge needs at the time of admission for assigned patients. • Identifies, screens and assess patients, families and/or significant others who require therapy/social work services in a timely manner. • Integrates social work plan into overall patient care plan through participation in interdisciplinary team collaboration may include RN care management, physicians, nurses and other members of the health care team as service area dictates. Promotes collaboration and communication among team members. • Provides patient, family, significant other education, and emotional support utilizing individual, family and group modalities (care conferences). • Meets with patient, family, significant other as appropriate to develop plan of care taking into consideration choice, support network(s), resource needs (financial, housing, transportation, etc.), and appropriate level of care. • Provides crisis intervention, therapeutic support and coping skills on adjustment to illness/disability. • Identifies physical, psychosocial, and spiritual needs and incorporates them into the plan of care. • Demonstrates sensitivity and awareness about population specific needs or special issues related to culture, race, gender, age religion, sexual orientation, etc. • Demonstrates the ability to identify symptoms/indicators of abuse, neglect, and exploitation in specific patient populations and provide appropriate interventions, including mandated reporting. • Assess and responds to legal issues such as Living Wills, Durable Power of Attorney, guardianship, etc. • Supports patients to ensure they can function to the best of their ability and maintain optimal health related to their medical condition. Provide education and information to patient's identified support systems. • Supports patients to stabilization using individual and group therapy techniques. • Utilizes interviews and patient medical record reviews to identify actual or potential barriers and care needs. • Interacts with patients, support systems, healthcare professionals, community, and state agencies. Serves as a liaison between hospital, clinic, and community agencies to facilitate the exchange of clinical and referral information. • Identifies high-risk patients from a medical/psychosocial/financial perspective, assesses the needs of patients and support systems. • Discusses evaluations, goals and treatments with patients and support systems to enhance patient and support system engagement. • Collaborates with the multidisciplinary team to identify needs of patients and their support systems. • Understands and utilizes hospital and community based financial resources and entitlements such as SSD, SSI, Medicaid, charity care, mental health, HCFS, Patient Financial Representatives, Public Health and other outside resources as needed. • Coordinates and implements discharge/transitional planning activities within expected length of stay in collaboration with the multidisciplinary team. • Accountable for appropriate and patient focused discharge planning; including placement in alternative living environments. • Advocates on behalf of patients and takes a lead role assisting patients with complex psychosocial needs. • Keeps supervisor informed of barriers to discharge, patient/family dissatisfaction, and/or agency conflicts. • Coordinates with referral agencies as indicated to ensure services are in place before discharge. This includes providing necessary paperwork in a timely manner to process the referral and enhancing positive working relationships with community agencies. • Demonstrates and utilizes knowledge of internal and external agency services/resources related to the needs of specific patient populations and the ability to be creative in coordinating services. • Refers patients, families, and significant others to appropriate services to ensure continuity and quality of care (information and referral). • Monitors the need for revisions in the care plan and makes recommendations to physician(s) and interdisciplinary team when indicated. Demonstrates resourcefulness when collaborating with the interdisciplinary team. • Modifies treatment plans to reflect changes in patients or their support system status and needs. • Demonstrates the ability to evaluate compliance with medical/psychiatric treatment protocols and intervene to address barriers. • Helps navigate patient through the healthcare system. • Provides timely referral and coordinates with agencies/facilities to ensure services are in place to meet the patient's and organizational needs to achieve continuity and quality of care. • Demonstrates and utilizes knowledge of services/resources related to the needs of specific patient populations. • Maintains current knowledge regarding insurance benefit reimbursement, community resource and ancillary clinical services to meet the needs of internal and external customers. • Serves as a resource to staff on psychosocial needs of patients and families, resources, and discharge/transitional planning. • Documents care management interventions in medical record including patient, family and/or significant other communication, discharge/transition plan, support system and disposition status. • Documentation is timely, reflects professional practice and is consistent with departmental/organizational policy. • Monitors, evaluates and documents patient progress related to the plan of care. • Maintains data and reporting information as required by department and other programs. • Provides utilization review functions as required by the department. • Identifies service gaps and participates in hospital and departmental programs to address and improve quality of care. • Adheres to department and organizational policies addressing confidentiality, infection control, patient rights, medical ethics, advance directives, disaster protocols and safety. • Maintain competency in organizational and departmental policies/processes relevant to job performance. • Adheres to regulatory, legal, compliance, and professional licensure/certification requirements in day-to-day practice. • Participates in continuing education, department planning, work teams, and process improvement activities. • Demonstrates the ability to be flexible, open minded and adaptable to change • Maintain competency in organizational and departmental policies/processes relevant to job performance. • Performs other duties as assigned or needed to meet the needs of the department/organization.

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.Medical Assistant Essential Job Functions•Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements.• Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.• Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.• Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.• Orders and maintains clinical and office supplies and equipment as directed.• Maintains patient files, records and other information. Adheres to confidentiality requirements.• Compiles statistical data for reports as directed.• Attends required meetings and participates in committees as requested.• Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.• Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.• Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.• Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.• Additional Essential Functions for Level II and III - Refer to Department Grid• Assists physicians and non-physician providers in preparing for minor procedures and physical exams.• Performs minor procedures to include but not limited to stitch and staple removal, application of dressings, ear lavage, splints and casts, etc.• Administers medications and immunizations according to department approved grid and guidelines; once department requirements and required training have been met.• Additional Essential Functions for Level III - Refer to Department Grid• Administers medications and immunizations according to department approved grid and guidelines, which may include pediatric patients; once department requirements have been met.• Required to assist in 3 medical assistant training events per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*• Required to precept with a minimum of 5 externs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*• May perform advanced skills for department if all training has been completed and competency achieved (please refer to department specific grid).• Point of Care Testing Trainer or Specialized Training specific to department; i.e. Wound Vac, Vein Procedures• Additional essential Functions for Level IV - Refer to Department Grid• Administers medications same as previous levels specific to department grid and guidelines and additional injections as indicated on department specific grid. (Patient Care; Patient Care, Injections)• Health coaching , Clinic Float, Training Lead, Yellow Belt• Participates in maintaining and/or building training modules using evidence based best practice for medical assistants• Assisting with process improvements as related to the clinical setting.• Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level• Competent to perform routine, non-complex aspects of patient care, treatments and procedures• Safe pharmaceutical handling requirements and guidelines• Application of personal protective equipment (PPE) for patient and staff safety• Computer applications• Refer to Department Grid specific to Level I• Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care• Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider• Practices according to Billings Clinic MA job description, guidelines and physician judgment• Work is performed under the direct supervision of a physician• Work is performed independently in accordance with assigned schedules and operating procedures• Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider• Expected to prioritize all aspects of job performance• Demonstrates personal accountability in all facets of role responsibilities• Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient• Ability to utilize and apply PSE skills• Service Recovery• Communication with patient on expectations, e.g. being late for scheduled appointment, wait times• Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards• Work with leadership on service recovery as needed• Medical Terminology (available through LMS)• Process Improvement / Quality Assurance /Risk Management• Adheres to patient safety goals and standards• Participates in Process Improvement or Risk related activities within the department• Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician's/non-physician provider's time• On-Call Responsibility• Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.• Safe pharmaceutical handling requirements and guidelines• Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures• Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAPLPN Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Participates in the development of the strategy of care in collaboration with other members of the healthcare team by providing data; identifying priorities; setting realistic and measurable goals; identifying measures to maintain comfort, support human functions and response and maintain an environment conducive to well-being; and provide health teaching.• Implements and documents safe patient care consistent with Billings Clinic and departmental values/goals, policies & procedures and according to scope of license.• Adheres to Billings Clinic and departmental safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action.• Maintains appropriate departmental skill/knowledge and application of relevant and commonly used equipment, pharmacology and laboratory values based on disease process or physiological status.• Utilizes performance improvement principles and improve the quality of patient care. Incorporates the Magnet Model in transforming the work environment and quality of nursing care.• Demonstrates collaborative, supportive, and caring behaviors in communication with patients and/or families, visitors, and the interdisciplinary care team.•Takes responsibility for own professional growth and development needs; meets all system/departmental educational requirements.• Performs other duties as assigned or needed to meet the needs of the department/organization.Medical Assistant Minimum QualificationsEducation• High school diploma or GED/equivalentExperience• Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups, preferred.Certifications and Licenses• CPR - at hireLPN Minimum QualificationsEducation• Graduate of an approved licensed practical nursing programCertifications and Licenses• Current state license as a practical nurse requiredThese positions are sign-on incentive eligible!!

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.Essential Job FunctionsSupports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.Orders and maintains clinical and office supplies and equipment as directed.Maintains patient files, records and other information. Adheres to confidentiality requirements.Compiles statistical data for reports as directed.Attends required meetings and participates in committees as requested.Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.Performs all other duties as assigned or as needed to meet the needs of the department/organization.Cross-Training on Information/ SPECIFIC SystemsProficient in basic patient care and treatment, planning and evaluating according to job description and MA levelCompetent to perform routine, non-complex aspects of patient care, treatments and proceduresSafe pharmaceutical handling requirements and guidelinesApplication of personal protective equipment (PPE) for patient and staff safetyComputer applicationsAnalytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient careRefers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care providerPractices according to Billings Clinic MA job description, guidelines and physician judgmentWork is performed under the direct supervision of a physicianWork is performed independently in accordance with assigned schedules and operating proceduresAssumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician providerExpected to prioritize all aspects of job performanceDemonstrates personal accountability in all facets of role responsibilitiesInterpersonal SkillsInterpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patientAbility to utilize and apply PSE skillsCommunication with patient on expectations, e.g. being late for scheduled appointment, wait timesAble to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cardsWork with leadership on service recovery as neededMedical Terminology (available through LMS)Process Improvement / Quality Assurance /Risk ManagementAdheres to patient safety goals and standardsParticipates in Process Improvement or Risk related activities within the departmentFiscal ResponsibilityParticipates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician's/non-physician provider's timeOn-Call ResponsibilityBasic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)Safe pharmaceutical handling requirements and guidelinesDemonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with proceduresAdminister Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAP

The Pediatric Certified Diabetic Educator should have a broad knowledge base in diabetes care. This position is responsible for facilitating the education management of patients with newly diagnosed or poorly controlled diabetes from point of entry into Billings Clinic through the continuum of care. The strength of the role is in education and active collaboration with the multidisciplinary team and physicians to promote quality patient care. The Pediatric Certified Diabetic Educator promotes effective utilization; monitors health care resources and assumes a leadership role with the multidisciplinary team to achieve optimal clinical, financial and resource outcomes. This position develops and provides education to Billings Clinic staff, patients, as well as to care providers and family member of diabetics.Essential Job Functions•Supports and practices the mission and philosophy of Billings Clinic, Care Management and the Diabetes program.•Education. Provides education to patients and families based on their specific needs including new patient education, injection and pump skills, training and troubleshooting and sick day management. Provides and coordinates education to nurses for disease related technology. Facilitates local and regional diabetes education for coordination of care between care providers of children with diabetes (school nurses, foster families, regional CDEs, etc.)•Quality Improvement. Identifies issues, purposes solutions and reviews findings of monitoring and evaluation activities Accountable for oversight, planning, implementation and evaluation of the American Diabetes Association Educationally Recognized Diabetes Self-Management Education Program for Billings Clinic for pediatric patients. Acts as a change agent by participating in work re-design projects. Participates in maintaining•Professional Development. Develop, implement and monitor policies/procedures of care related to diabetes patients and blood glucose monitoring protocols. Proactively support staff by advancing competence of diabetes care through education development•Assessment. Gathers timely information from patient, family, medical team, medical record and other key resources. Anticipates needs based on reason for admission and discharge needs. Interacts and educates patients, families and public. Considers legal issues: Guardianship, care providers. Reassesses patient as needs change or dictate. Initial chart review (prior to assessment) and concurrent chart reviews. Identifies physical, psychological and spiritual needs and incorporates them into the plan of care. Encourage use of blood glucose protocols. Attend Diabetes Rounds as designated by the program director•Planning: Formulation of Discharge Plan. Attend scheduled Diabetes Team meetings. Demonstrates timely intervention. Demonstrates creativity when needed. Considers resources available. Collaborates with physician(s) and other appropriate resources on treatment goals, projected length of stay, and discharge plan. Advocates for patient and family (care conferences, health care team meetings). Facilitates patient care conferences as needed. Reviews physician orders. Ensures compliance/accuracy with discharge plan. Make follow-up appointments for Diabetes Clinic as needed.•Implementation: Patient Care Coordinator. Interacts with community resources/networks. Demonstrates knowledge of community resources. Ensures confidentiality. Ensures services appropriate for age/level of care. Monitors clinical pathways and collects appropriate data as dictated. Educates and trains staff for management of diabetes patients.•Evaluation: Matches plan to patient/family physical, emotional, resource, and safety needs. Identifies risk management issues and communicates to supervisor/Risk Management Department. Communicates variances in discharge plan to patient, family and medical team.•Interdisciplinary Team Participation: Incorporates team recommendations into plan. Ensures discharge needs are addressed and consensus reached. Incorporates clinical pathways info as appropriate/available. As delegated by the health care team, provides patient care and treatments according to scope of RN license, adhering to policy and procedures; documentation is concise and thorough.•Documentation. Contents thorough and timely. Reflects plan, limitations, patient choice, legal considerations, family input, and education. Meets Cerner and other department/organizational/ professional documentation standards.•Facility Compliance//HIPAA/QI/PRO. Participates in interdepartmental collaboration. Develops/implements processes/protocols and promotes changes as organizational needs dictate. Participates in process to ensure compliance and monitors knowledge of requirements. Reports needs/noncompliance issues. Completes assigned projects/duties. Assists in maintaining .•Utilization Review. Demonstrates resource management. Demonstrates cost effectiveness. Provides timely interventions. Collaborates with care management team members. Monitors patient care to avoid redundancy, duplication or fragmentation.•Professional Accountabilities. Demonstrates care Management standards. Participates in committees/unit involvement. Participates in and/or seeks out continuing education opportunities to maintain Diabetes Certification once attained.•Safety. Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.•Performs other duties as assigned or needed to meet the needs of the department/organization

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.• Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.• Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.• Orders and maintains clinical and office supplies and equipment as directed.• Maintains patient files, records and other information. Adheres to confidentiality requirements.• Compiles statistical data for reports as directed.• Attends required meetings and participates in committees as requested.• Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.• Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.• Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.• Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.• Cross-Training on Information/ SPECIFIC Systems• Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level• Competent to perform routine, non-complex aspects of patient care, treatments and procedures• Safe pharmaceutical handling requirements and guidelines• Application of personal protective equipment (PPE) for patient and staff safetyComputer Applications• Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care• Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider• Practices according to Billings Clinic MA job description, guidelines and physician judgment• Work is performed under the direct supervision of a physician• Work is performed independently in accordance with assigned schedules and operating procedures• Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider• Expected to prioritize all aspects of job performance• Demonstrates personal accountability in all facets of role responsibilitiesInterpersonal Skills• Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient• Ability to utilize and apply PSE skills• Communication with patient on expectations, e.g. being late for scheduled appointment, wait times• Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards• Work with leadership on service recovery as needed• Medical Terminology (available through LMS)• Process Improvement / Quality Assurance /Risk Management• Adheres to patient safety goals and standards• Participates in Process Improvement or Risk related activities within the departmentFiscal Responsibility• Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and • equipment and maximizing the flow of patients to maximize effective utilization of the physician's/non-physician provider's time• On-Call Responsibility• Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)• Safe pharmaceutical handling requirements and guidelines• Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures• Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAPMinimum QualificationsEducation• High School or GED/equivalentExperience• Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups, preferredCertifications and Licenses• CPR - At hire

The Therapist/Social Worker is an integral part of a multidisciplinary team working with patients in an acute inpatient mental health setting. While promoting the health and wellness of patients, Therapist/Social Work staff provide comprehensive services, which include therapy (individual, group and family), discharge planning, case management, care coordination, crisis intervention as well as addressing psychosocial and other needs of patients and their families.Under the direction of department leadership, therapist/social work staff provides services consisting of therapy, comprehensive case management, care coordination, continuing care services, and clinical social work services including crisis intervention. In addition, the Therapist/Social Worker is responsible for providing education addressing physical, psychosocial, financial, environmental and other needs of patients and families and/or significant others. The Therapist/Social Worker is part of an interdisciplinary team who promotes health and addresses medical and non medical barriers.Essential Job Functions• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.• Assesses patient medical records for treatment plan, identifies actual and potential discharge needs at the time of admission for assigned patients.• Identifies, screens and assess patients, families and/or significant others who require therapy/social work services in a timely manner.• Integrates social work plan into overall patient care plan through participation in interdisciplinary team collaboration may include RN care management, physicians, nurses and other members of the health care team as service area dictates. Promotes collaboration and communication among team members.• Provides patient, family, significant other education, and emotional support utilizing individual, family and group modalities (care conferences).• Meets with patient, family, significant other as appropriate to develop plan of care taking into consideration choice, support network(s), resource needs (financial, housing, transportation, etc.), and appropriate level of care.• Provides crisis intervention, therapeutic support and coping skills on adjustment to illness/disability.• Identifies physical, psychosocial, and spiritual needs and incorporates them into the plan of care.• Demonstrates sensitivity and awareness about population specific needs or special issues related to culture, race, gender, age religion, sexual orientation, etc.• Demonstrates the ability to identify symptoms/indicators of abuse, neglect, and exploitation in specific patient populations and provide appropriate interventions, including mandated reporting.• Assess and responds to legal issues such as Living Wills, Durable Power of Attorney, guardianship, etc.• Supports patients to ensure they can function to the best of their ability and maintain optimal health related to their medical condition. Provide education and information to patient's identified support systems.• Supports patients to stabilization using individual and group therapy techniques.• Utilizes interviews and patient medical record reviews to identify actual or potential barriers and care needs.• Interacts with patients, support systems, healthcare professionals, community, and state agencies. Serves as a liaison between hospital, clinic, and community agencies to facilitate the exchange of clinical and referral information.• Identifies high-risk patients from a medical/psychosocial/financial perspective, assesses the needs of patients and support systems.• Discusses evaluations, goals and treatments with patients and support systems to enhance patient and support system engagement.• Collaborates with the multidisciplinary team to identify needs of patients and their support systems.• Understands and utilizes hospital and community based financial resources and entitlements such as SSD, SSI, Medicaid, charity care, mental health, HCFS, Patient Financial Representatives, Public Health and other outside resources as needed.• Coordinates and implements discharge/transitional planning activities within expected length of stay in collaboration with the multidisciplinary team.• Accountable for appropriate and patient focused discharge planning; including placement in alternative living environments.• Advocates on behalf of patients and takes a lead role assisting patients with complex psychosocial needs.• Keeps supervisor informed of barriers to discharge, patient/family dissatisfaction, and/or agency conflicts.• Coordinates with referral agencies as indicated to ensure services are in place before discharge. This includes providing necessary paperwork in a timely manner to process the referral and enhancing positive working relationships with community agencies.• Demonstrates and utilizes knowledge of internal and external agency services/resources related to the needs of specific patient populations and the ability to be creative in coordinating services.• Refers patients, families, and significant others to appropriate services to ensure continuity and quality of care (information and referral).• Monitors the need for revisions in the care plan and makes recommendations to physician(s) and interdisciplinary team when indicated. Demonstrates resourcefulness when collaborating with the interdisciplinary team.• Modifies treatment plans to reflect changes in patients or their support system status and needs.• Demonstrates the ability to evaluate compliance with medical/psychiatric treatment protocols and intervene to address barriers.• Helps navigate patient through the healthcare system.• Provides timely referral and coordinates with agencies/facilities to ensure services are in place to meet the patient's and organizational needs to achieve continuity and quality of care.• Demonstrates and utilizes knowledge of services/resources related to the needs of specific patient populations.• Maintains current knowledge regarding insurance benefit reimbursement, community resource and ancillary clinical services to meet the needs of internal and external customers.• Serves as a resource to staff on psychosocial needs of patients and families, resources, and discharge/transitional planning.• Documents care management interventions in medical record including patient, family and/or significant other communication, discharge/transition plan, support system and disposition status.• Documentation is timely, reflects professional practice and is consistent with departmental/organizational policy.• Monitors, evaluates and documents patient progress related to the plan of care.• Maintains data and reporting information as required by department and other programs.• Provides utilization review functions as required by the department.• Identifies service gaps and participates in hospital and departmental programs to address and improve quality of care.• Adheres to department and organizational policies addressing confidentiality, infection control, patient rights, medical ethics, advance directives, disaster protocols and safety.• Maintain competency in organizational and departmental policies/processes relevant to job performance.• Adheres to regulatory, legal, compliance, and professional licensure/certification requirements in day-to-day practice.• Participates in continuing education, department planning, work teams, and process improvement activities.• Demonstrates the ability to be flexible, open minded and adaptable to change• Maintain competency in organizational and departmental policies/processes relevant to job performance.• Performs other duties as assigned or needed to meet the needs of the department/organization.Minimum Qualifications Level II• Masters degree in social work preferred; Masters degree in a related field may be considered• Three (3) years of clinical experience preferredTherapist/Social Worker III• Masters degree in Social Work, preferred; other comparable clinical Masters program may be considered• Current Montana Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LCPC), or if entering from a different state, must be licensed in practicing state• Three (3) years experience in a clinical setting with the same or similar duties and expectations of this position, preferred

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.This position may be eligible for a sign on incentive.Essential Job Functions•Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.•Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.•Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.•Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.•Orders and maintains clinical and office supplies and equipment as directed.•Maintains patient files, records and other information. Adheres to confidentiality requirements.•Compiles statistical data for reports as directed.•Attends required meetings and participates in committees as requested.•Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.•Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.•Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.•Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.•Performs all other duties as assigned or as needed to meet the needs of the department/organization.•Cross-Training on Information/ SPECIFIC Systems•Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level•Competent to perform routine, non-complex aspects of patient care, treatments and procedures•Safe pharmaceutical handling requirements and guidelines•Application of personal protective equipment (PPE) for patient and staff safety•Computer applications•Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care•Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider•Practices according to Billings Clinic MA job description, guidelines and physician judgment•Work is performed under the direct supervision of a physician•Work is performed independently in accordance with assigned schedules and operating procedures•Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider•Expected to prioritize all aspects of job performance•Demonstrates personal accountability in all facets of role responsibilities•Interpersonal Skills•Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient•Ability to utilize and apply PSE skills•Communication with patient on expectations, e.g. being late for scheduled appointment, wait times•Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards•Work with leadership on service recovery as needed•Medical Terminology (available through LMS)•Process Improvement / Quality Assurance /Risk Management•Adheres to patient safety goals and standards•Participates in Process Improvement or Risk related activities within the department•Fiscal Responsibility•Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician's/non-physician provider's time•On-Call Responsibility•Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)•Safe pharmaceutical handling requirements and guidelines•Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures•Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAP

Medical Assistant may be eligible for a $2000 sign-on incentiveLPN may be eligible for a $3000 sign-on incentive, tuition loan repayment and relocation assistanceUnder general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.Medical Assistant Essential Job FunctionsNo experience required for Level I Medical Assistant. Applicants with current Medical Assistant certification will be considered for Level II Medical Assistant•Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements.• Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.• Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.• Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.• Orders and maintains clinical and office supplies and equipment as directed.• Maintains patient files, records and other information. Adheres to confidentiality requirements.• Compiles statistical data for reports as directed.• Attends required meetings and participates in committees as requested.• Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.• Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.• Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.• Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.• Additional Essential Functions for Level II and III - Refer to Department Grid• Assists physicians and non-physician providers in preparing for minor procedures and physical exams.• Performs minor procedures to include but not limited to stitch and staple removal, application of dressings, ear lavage, splints and casts, etc.• Administers medications and immunizations according to department approved grid and guidelines; once department requirements and required training have been met.• Additional Essential Functions for Level III - Refer to Department Grid• Administers medications and immunizations according to department approved grid and guidelines, which may include pediatric patients, once department requirements have been met.• Required to assist in 3 medical assistant training events per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*• Required to precept with a minimum of 5 externs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*• May perform advanced skills for department if all training has been completed and competency achieved (please refer to department specific grid).• Point of Care Testing Trainer or Specialized Training specific to department, i.e. Wound Vac, Vein Procedures• Additional essential Functions for Level IV - Refer to Department Grid• Administers medications same as previous levels specific to department grid and guidelines and additional injections as indicated on department specific grid. (Patient Care; Patient Care, Injections)• Health coaching, Clinic Float, Training Lead, Yellow Belt• Participates in maintaining and/or building training modules using evidence based best practice for medical assistants• Assisting with process improvements as related to the clinical setting.• Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level• Competent to perform routine, non-complex aspects of patient care, treatments and procedures• Safe pharmaceutical handling requirements and guidelines• Application of personal protective equipment (PPE) for patient and staff safety• Computer applications• Refer to Department Grid specific to Level I• Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care• Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider• Practices according to Billings Clinic MA job description, guidelines and physician judgment• Work is performed under the direct supervision of a physician• Work is performed independently in accordance with assigned schedules and operating procedures• Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider• Expected to prioritize all aspects of job performance• Demonstrates personal accountability in all facets of role responsibilities• Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient• Ability to utilize and apply PSE skills• Service Recovery• Communication with patient on expectations, e.g. being late for scheduled appointment, wait times• Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards• Work with leadership on service recovery as needed• Medical Terminology (available through LMS)• Process Improvement / Quality Assurance /Risk Management• Adheres to patient safety goals and standards• Participates in Process Improvement or Risk related activities within the department• Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician's/non-physician provider's time• On-Call Responsibility• Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.• Safe pharmaceutical handling requirements and guidelines• Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures• Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAPLPN Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Participates in the development of the strategy of care in collaboration with other members of the healthcare team by providing data; identifying priorities; setting realistic and measurable goals; identifying measures to maintain comfort, support human functions and response and maintain an environment conducive to well-being; and provide health teaching.• Implements and documents safe patient care consistent with Billings Clinic and departmental values/goals, policies & procedures and according to scope of license.• Adheres to Billings Clinic and departmental safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action.• Maintains appropriate departmental skill/knowledge and application of relevant and commonly used equipment, pharmacology and laboratory values based on disease process or physiological status.• Utilizes performance improvement principles and improve the quality of patient care. Incorporates the Magnet Model in transforming the work environment and quality of nursing care.• Demonstrates collaborative, supportive, and caring behaviors in communication with patients and/or families, visitors, and the interdisciplinary care team.•Takes responsibility for own professional growth and development needs; meets all system/departmental educational requirements.• Performs other duties as assigned or needed to meet the needs of the department/organization.Medical Assistant Minimum QualificationsEducation• High school diploma or GED/equivalentExperience• Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups, preferred.Certifications and Licenses• For Level II Medical Assistant: Certified/Registered Medical Assistant requiredLPN Minimum QualificationsEducation• Graduate of an approved licensed practical nursing programCertifications and Licenses• Current state license as a practical nurse requiredOr an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

May be eligible for tuition loan repayment, relocation assistance, and sign on incentiveThe Therapist/Social Worker is an integral part of a multidisciplinary team working with patients in an acute inpatient mental health setting. While promoting the health and wellness of patients, Therapist/Social Work staff provide comprehensive services, which include therapy (individual, group and family), discharge planning, case management, care coordination, crisis intervention as well as addressing psychosocial and other needs of patients and their families. Under the direction of department leadership, therapist/social work staff provides services consisting of therapy, comprehensive case management, care coordination, continuing care services, and clinical social work services including crisis intervention. In addition, the Therapist/Social Worker is responsible for providing education addressing physical, psychosocial, financial, environmental and other needs of patients and families and/or significant others. The Therapist/Social Worker is part of an interdisciplinary team who promotes health and addresses medical and non medical barriers. Essential Job Functions• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. • Assesses patient medical records for treatment plan, identifies actual and potential discharge needs at the time of admission for assigned patients. • Identifies, screens and assess patients, families and/or significant others who require therapy/social work services in a timely manner. • Integrates social work plan into overall patient care plan through participation in interdisciplinary team collaboration may include RN care management, physicians, nurses and other members of the health care team as service area dictates. Promotes collaboration and communication among team members. • Provides patient, family, significant other education, and emotional support utilizing individual, family and group modalities (care conferences). • Meets with patient, family, significant other as appropriate to develop plan of care taking into consideration choice, support network(s), resource needs (financial, housing, transportation, etc.), and appropriate level of care. • Provides crisis intervention, therapeutic support and coping skills on adjustment to illness/disability. • Identifies physical, psychosocial, and spiritual needs and incorporates them into the plan of care. • Demonstrates sensitivity and awareness about population specific needs or special issues related to culture, race, gender, age religion, sexual orientation, etc. • Demonstrates the ability to identify symptoms/indicators of abuse, neglect, and exploitation in specific patient populations and provide appropriate interventions, including mandated reporting. • Assess and responds to legal issues such as Living Wills, Durable Power of Attorney, guardianship, etc. • Supports patients to ensure they can function to the best of their ability and maintain optimal health related to their medical condition. Provide education and information to patient's identified support systems. • Supports patients to stabilization using individual and group therapy techniques. • Utilizes interviews and patient medical record reviews to identify actual or potential barriers and care needs. • Interacts with patients, support systems, healthcare professionals, community, and state agencies. Serves as a liaison between hospital, clinic, and community agencies to facilitate the exchange of clinical and referral information. • Identifies high-risk patients from a medical/psychosocial/financial perspective, assesses the needs of patients and support systems. • Discusses evaluations, goals and treatments with patients and support systems to enhance patient and support system engagement. • Collaborates with the multidisciplinary team to identify needs of patients and their support systems. • Understands and utilizes hospital and community based financial resources and entitlements such as SSD, SSI, Medicaid, charity care, mental health, HCFS, Patient Financial Representatives, Public Health and other outside resources as needed. • Coordinates and implements discharge/transitional planning activities within expected length of stay in collaboration with the multidisciplinary team. • Accountable for appropriate and patient focused discharge planning; including placement in alternative living environments. • Advocates on behalf of patients and takes a lead role assisting patients with complex psychosocial needs. • Keeps supervisor informed of barriers to discharge, patient/family dissatisfaction, and/or agency conflicts. • Coordinates with referral agencies as indicated to ensure services are in place before discharge. This includes providing necessary paperwork in a timely manner to process the referral and enhancing positive working relationships with community agencies. • Demonstrates and utilizes knowledge of internal and external agency services/resources related to the needs of specific patient populations and the ability to be creative in coordinating services. • Refers patients, families, and significant others to appropriate services to ensure continuity and quality of care (information and referral). • Monitors the need for revisions in the care plan and makes recommendations to physician(s) and interdisciplinary team when indicated. Demonstrates resourcefulness when collaborating with the interdisciplinary team. • Modifies treatment plans to reflect changes in patients or their support system status and needs. • Demonstrates the ability to evaluate compliance with medical/psychiatric treatment protocols and intervene to address barriers. • Helps navigate patient through the healthcare system. • Provides timely referral and coordinates with agencies/facilities to ensure services are in place to meet the patient's and organizational needs to achieve continuity and quality of care. • Demonstrates and utilizes knowledge of services/resources related to the needs of specific patient populations. • Maintains current knowledge regarding insurance benefit reimbursement, community resource and ancillary clinical services to meet the needs of internal and external customers. • Serves as a resource to staff on psychosocial needs of patients and families, resources, and discharge/transitional planning. • Documents care management interventions in medical record including patient, family and/or significant other communication, discharge/transition plan, support system and disposition status. • Documentation is timely, reflects professional practice and is consistent with departmental/organizational policy. • Monitors, evaluates and documents patient progress related to the plan of care. • Maintains data and reporting information as required by department and other programs. • Provides utilization review functions as required by the department. • Identifies service gaps and participates in hospital and departmental programs to address and improve quality of care. • Adheres to department and organizational policies addressing confidentiality, infection control, patient rights, medical ethics, advance directives, disaster protocols and safety. • Maintain competency in organizational and departmental policies/processes relevant to job performance. • Adheres to regulatory, legal, compliance, and professional licensure/certification requirements in day-to-day practice. • Participates in continuing education, department planning, work teams, and process improvement activities. • Demonstrates the ability to be flexible, open minded and adaptable to change • Maintain competency in organizational and departmental policies/processes relevant to job performance. • Performs other duties as assigned or needed to meet the needs of the department/organization.