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CNA Salary in Billings, MT
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CNA, Hospital - Critical Care Division - IMC, CVU, Float Pool or ICU (per diem, 0.9 or 0.6)
Billings Clinic, Billings
THIS POSITION MAY BE ELIGIBLE FOR A SIGN ON BONUS.***Please note, you will be considered for the following units and may receive offers for one or more of them: Critical Care Float PoolICUCardiovascular Unit (CVU)Intermediate Care Unit (IMC). Under general supervision of a licensed Nurse assists in the delivery of patient/resident care. Works collaboratively with the interdisciplinary care team to meet the physical, psychosocial, educational and spiritual needs of the patient/resident and family. Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient. • Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding. • Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action. • Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Supports the Magnet Model of quality nursing care. • Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team. • Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution. • Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements. • Performs all other duties as assigned or as needed to meet the needs of the department/organization. • For level II: Completes yearly level II competency checklist. Knowledge, Skills and Abilities • Common policies and procedures, both organizational and departmental • Billings Clinic Corporate Compliance Program • Billings Clinic Code of Business Conduct • Regulatory standards ( e.g. JCAHO, OSHA.) • HIPAA and confidentiality requirements • Patient/resident care treatment, planning and assessment within scope of practice • Patient/resident rights • Infection control and safety practices, policies and procedures • Basic medical terminology • Basic anatomy and physiology • Customer service techniques and Personal Service Excellence (PSE) necessary to interact with patients/residents, families, and members of the interdisciplinary care team with a variety of developmental and sociocultural backgrounds • Performance of tasks and procedures as directed by the RN and/or LPN in accordance with established policies, procedures, and protocols • Operation of patient care equipment and electronic applications • Incorporate cultural diversity and age appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant to geriatric • Demonstrate empathy and sensitivity necessary to elicit patients'/residents' cooperation and allay apprehensions • Provide/relay information to patients, residents, and/or families and report on patient/resident condition and/or unusual findings with members of the interdisciplinary care team as appropriate • Utilize time management concepts to maximize tasks effectively • Communicate clearly and effectively both verbally and in writing • Establish and maintain collaborative relationships • Work effectively in a team environment • Work with general supervision • Function in a chaotic work environment with changing priorities as it relates to patient care needs • Lift and move objects weighing up to 50 pounds unassisted • Professional conduct in dealing with difficult situations with co-workers, patients/residents, families and visitors. Requires ability to deal with patients with acute, chronic and complex diseases processes and those who are dying. • Resourcefulness in dealing with simple to moderate complexity requires ability to prioritize duties with assistance of nursing personnel. Minimum Qualifications Education • High school diploma or equivalent Experience • Six months CNA experience in performing patient/resident care in a health care institution, preferred Certifications and Licenses • Certified Nursing Assistant • CPR Certification
CNA, Hospital - Intermediate Care Unit (0.6 or 0.9)
Billings Clinic, Billings
Under general supervision of a licensed Nurse assists in the delivery of patient/resident care. Works collaboratively with the interdisciplinary care team to meet the physical, psychosocial, educational and spiritual needs of the patient/resident and family.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient. • Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding. • Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action. • Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Supports the Magnet Model of quality nursing care. • Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team. • Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution. • Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements. • Performs all other duties as assigned or as needed to meet the needs of the department/organization. • For level II: Completes yearly level II competency checklist.Knowledge, Skills and Abilities • Common policies and procedures, both organizational and departmental • Billings Clinic Corporate Compliance Program • Billings Clinic Code of Business Conduct • Regulatory standards ( e.g. JCAHO, OSHA.) • HIPAA and confidentiality requirements • Patient/resident care treatment, planning and assessment within scope of practice • Patient/resident rights • Infection control and safety practices, policies and procedures • Basic medical terminology • Basic anatomy and physiology• Customer service techniques and Personal Service Excellence (PSE) necessary to interact with patients/residents, families, and members of the interdisciplinary care team with a variety of developmental and sociocultural backgrounds • Performance of tasks and procedures as directed by the RN and/or LPN in accordance with established policies, procedures, and protocols • Operation of patient care equipment and electronic applications• Incorporate cultural diversity and age appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant to geriatric • Demonstrate empathy and sensitivity necessary to elicit patients'/residents' cooperation and allay apprehensions • Provide/relay information to patients, residents, and/or families and report on patient/resident condition and/or unusual findings with members of the interdisciplinary care team as appropriate • Utilize time management concepts to maximize tasks effectively • Communicate clearly and effectively both verbally and in writing • Establish and maintain collaborative relationships • Work effectively in a team environment • Work with general supervision • Function in a chaotic work environment with changing priorities as it relates to patient care needs • Lift and move objects weighing up to 50 pounds unassisted • Professional conduct in dealing with difficult situations with co-workers, patients/residents, families and visitors. Requires ability to deal with patients with acute, chronic and complex diseases processes and those who are dying. • Resourcefulness in dealing with simple to moderate complexity requires ability to prioritize duties with assistance of nursing personnel.Minimum QualificationsEducation• High school diploma or equivalentExperience• Six months CNA experience in performing patient/resident care in a health care institution, preferredCertifications and Licenses• Certified Nursing Assistant• CPR Certification
CNA, Hospital - Critical Care Float Pool(per diem)
Billings Clinic, Billings
Under general supervision of a licensed Nurse assists in the delivery of patient/resident care. Works collaboratively with the interdisciplinary care team to meet the physical, psychosocial, educational and spiritual needs of the patient/resident and family.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient.• Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding.• Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action.• Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Supports the Magnet Model of quality nursing care.• Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team.• Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution.• Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.Minimum QualificationsEducation• High school diploma or equivalentExperience• Six months clinical experience in a health care institution performing patient/resident care, preferredCertifications and Licenses• Certified Nursing Assistant• CPR Certification
CNA, Hospital - ICU (0.6 or 0.9)
Billings Clinic, Billings
THIS POSITION MAY BE ELIGIBLE FOR A SIGN ON BONUS. Under general supervision of a licensed Nurse assists in the delivery of patient/resident care. Works collaboratively with the interdisciplinary care team to meet the physical, psychosocial, educational and spiritual needs of the patient/resident and family. Essential Job Functions • Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient. • Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding. • Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action. • Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Supports the Magnet Model of quality nursing care. • Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team. • Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution. • Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements. • Performs all other duties as assigned or as needed to meet the needs of the department/organization. • For level II: Completes yearly level II competency checklist. Minimum Qualifications Education •High school diploma or equivalent Experience •Six months CNA experience in performing patient/resident care in a health care institution, preferred Certifications and Licenses •Certified Nursing Assistant •CPR Certification
CNA, Hospital - Inpatient Cardiovascular Unit (0.6 or 0.9)
Billings Clinic, Billings
THIS POSITION MAY BE ELIGIBLE FOR A SIGN ON BONUS.Under general supervision of a licensed Nurse assists in the delivery of patient/resident care. Works collaboratively with the interdisciplinary care team to meet the physical, psychosocial, educational and spiritual needs of the patient/resident and family.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient. • Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding. • Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action. • Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Supports the Magnet Model of quality nursing care. • Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team. • Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution. • Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements. • Performs all other duties as assigned or as needed to meet the needs of the department/organization. • For level II: Completes yearly level II competency checklist.Knowledge, Skills and Abilities • Common policies and procedures, both organizational and departmental • Billings Clinic Corporate Compliance Program • Billings Clinic Code of Business Conduct • Regulatory standards ( e.g. JCAHO, OSHA.) • HIPAA and confidentiality requirements • Patient/resident care treatment, planning and assessment within scope of practice • Patient/resident rights • Infection control and safety practices, policies and procedures • Basic medical terminology • Basic anatomy and physiology• Customer service techniques and Personal Service Excellence (PSE) necessary to interact with patients/residents, families, and members of the interdisciplinary care team with a variety of developmental and sociocultural backgrounds • Performance of tasks and procedures as directed by the RN and/or LPN in accordance with established policies, procedures, and protocols • Operation of patient care equipment and electronic applications• Incorporate cultural diversity and age appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant to geriatric • Demonstrate empathy and sensitivity necessary to elicit patients'/residents' cooperation and allay apprehensions • Provide/relay information to patients, residents, and/or families and report on patient/resident condition and/or unusual findings with members of the interdisciplinary care team as appropriate • Utilize time management concepts to maximize tasks effectively • Communicate clearly and effectively both verbally and in writing • Establish and maintain collaborative relationships • Work effectively in a team environment • Work with general supervision • Function in a chaotic work environment with changing priorities as it relates to patient care needs • Lift and move objects weighing up to 50 pounds unassisted • Professional conduct in dealing with difficult situations with co-workers, patients/residents, families and visitors. Requires ability to deal with patients with acute, chronic and complex diseases processes and those who are dying. • Resourcefulness in dealing with simple to moderate complexity requires ability to prioritize duties with assistance of nursing personnel.Minimum QualificationsEducation• High school diploma or equivalentExperience• Six months CNA experience in performing patient/resident care in a health care institution, preferredCertifications and Licenses• Certified Nursing Assistant• CPR Certification
CNA, Hospital - Nursing Resources/Float Pool (0.9 FTE)
Billings Clinic, Billings
This position may be eligible for a $2000 sign-on incentiveUnder general supervision of a licensed Nurse assists in the delivery of patient/resident care. Works collaboratively with the interdisciplinary care team to meet the physical, psychosocial, educational and spiritual needs of the patient/resident and family.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient. • Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding. • Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action. • Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Supports the Magnet Model of quality nursing care. • Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team. • Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution. • Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements. • Performs all other duties as assigned or as needed to meet the needs of the department/organization. • For level II: Completes yearly level II competency checklist.Minimum QualificationsEducation• High school diploma or equivalentExperience• Six months clinical experience in a health care institution performing patient/resident care, preferred Certifications and Licenses• Certified Nursing Assistant• CPR Certification
CNA, Hospital - Inpatient Surgical (.9 FTE)
Billings Clinic, Billings
This position may be eligible for a $2000 sign-on bonus.Under general supervision of a licensed Nurse assists in the delivery of patient/resident care. Works collaboratively with the interdisciplinary care team to meet the physical, psychosocial, educational and spiritual needs of the patient/resident and family.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient.• Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding.• Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action.• Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Supports the Magnet Model of quality nursing care.• Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team.• Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution.• Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.• For level II: Completes yearly level II competency checklist.Minimum QualificationsEducation• High school diploma or equivalentExperience• Six months clinical experience in a health care institution performing patient/resident care, preferredCertifications and Licenses• Certified Nursing Assistant• CPR Certification
CNA, Hospital - Inpatient Surgical (.6 FTE)
Billings Clinic, Billings
This position may be eligible for a $2000 sign-on incentive.Under general supervision of a licensed Nurse assists in the delivery of patient/resident care. Works collaboratively with the interdisciplinary care team to meet the physical, psychosocial, educational and spiritual needs of the patient/resident and family.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient.• Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding.• Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action.• Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Supports the Magnet Model of quality nursing care.• Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team.• Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution.• Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.• For level II: Completes yearly level II competency checklist.Minimum QualificationsEducation• High school diploma or equivalentExperience• Six months clinical experience in a health care institution performing patient/resident care, preferredCertifications and Licenses• Certified Nursing Assistant• CPR Certification
CNA Training Program - Summer 2024
Billings Clinic, Billings
The Nursing Assistant to CNA program is a 3-week work-based program designed to prepare you to challenge the state CNA license exam. If you do not pass, you will need to take an official CNA course before you can retake the test. If you do not pass the exam, you may apply to several other unlicensed positions at Billings Clinic. For those who pass the exam, there are several areas and FTE options for CNAs to apply.As a participant in the CNA Training Program, the Nursing Assistant will learn the foundational knowledge, skills, and practice necessary to challenge and successfully pass the CNA certification exam. The incumbent will apply critical thinking from the classroom and skills labs to the supervised care provided to patients in a hospital setting. Under general supervision of a licensed Nurse the incumbent will assist members of the healthcare team to meet the physical, psychosocial, educational, and spiritual needs of the patient and family. Successful completion of the CNA Training Program and passing the certification exam results in becoming a Certified Nursing Assistant. Essential Job Functions• Performs tasks and procedures under the clinical supervision of the RN or LPN in accordance with established policies, procedures, and protocols.• Work with general supervision.• Practices within scope of practice as determined by state regulations and Billings Clinic guidelines.• Performs routine and non-complex aspects of patient care, treatments, planning, and observation.• Activities of daily living, such as baths, oral hygiene, grooming, toileting, ambulating and turning.• Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care.• Refers more difficult problems to a Level I, II or III CNA, LPN, RN• Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.).• Reports and documents pertinent observations or data to the RN or LPN, including abnormal vital signs, changes in a patient's condition, or unusual behavior.• Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental care guidelines, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements, and hourly rounding. • Work is performed independently in accordance with assigned schedules and operating procedures. • Prioritize all aspects of job performance. • Demonstrated personal accountability in all facets of role responsibilities.• Participates in QI/RM activities within the department.• Participates in the financial viability of the organization by ensuring appropriate utilization of supplies and equipment and maximizing the flow of patient care to maximize effective utilization of the nursing staff's time. • Adheres to Billings Clinic and facility safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action. • Practices High Reliability Organizing skills and customer service techniques, and Personal Service Excellence (PSE) skills:• Practices professional behavior.• Demonstrates positive, supportive, and caring behaviors in communication.• Practices good communication skills.• Communicate clearly and effectively. • Establish and maintain collaborative relationships.• Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team. • Work effectively in a team environment. • Function in a chaotic work environment with changing priorities as it relates to patient care needs. • Lift and move objects weighing up to 50 pounds unassisted. • Complexity & Difficulty:• Professional conduct in dealing with difficult situations with co-workers, patients, families and visitors. Requires ability to deal with patients with acute, chronic and complex disease processes and those who are dying. • Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries; to respond to inquiries from physicians (when appropriate or refer to LPN or RN); nursing staff; and other health care providers. Also to check for understanding, allay apprehension, and enlist cooperation of the patient. • Participates in QI/RM activities within the department. • Participates in the financial viability of the organization by ensuring appropriate utilization of supplies and equipment and maximizing the flow of patient care to maximize effective utilization of the nursing staff's time. • Responds to questions and assists with problem resolution. • Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements.
CNA, Hospital - Nursing Resources (Per Diem)
Billings Clinic, Billings
This position may be eligible for a $2000 sign-on bonusUnder general supervision of a licensed Nurse assists in the delivery of patient/resident care. Works collaboratively with the interdisciplinary care team to meet the physical, psychosocial, educational and spiritual needs of the patient/resident and family.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient.• Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding.• Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action.• Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Supports the Magnet Model of quality nursing care.• Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team.• Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution.• Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.• For level II: Completes yearly level II competency checklist.