Technical Support Analyst Salary in Austin, TX

DESCRIPTIONThis position is located in Austin, TX.Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS Infrastructure Services Supply Chain (AIS SC) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!The AWS Power and Cooling (PAC) team is looking for a results-oriented Supply Chain Analyst to manage the supplier drawing and specification approval process for power and cooling equipment. You must be a self-starter and effective influencer with an intense curiosity and learning drive. You must be a leader and program manager as you will coordinate and track suppliers' technical drawing and specification approval process for power and cooling equipment at every level within multiple cross-functional teams at all levels. You should be able to work independently and generate high-quality work against aggressive deadlines in a collaborative, ever-changing and ambiguous environment. As a member of the AWS Power and Cooling Supply Chain Submittals Team, you will manage the supplier technical drawing and specification approval process for one or more of the categories within the Power and Cooling Equipment space supporting AWS Data Center build projects. Key job responsibilities• Oversight and coordination of multi-discipline division of work related to supplier technical drawing and specification approval process for power and cooling equipment for Amazon critical infrastructure.• Manage internal and external stakeholder communication, and provide status updates on projects and deliverables related to supplier technical drawing and specification approval activities.• Track the supplier drawing and specification approval life cycle to secure design approvals in a timely manner.• Manage supplier performance as it relates to supplier technical drawing and specification approvals.• Monitor existing metrics as well as develop and propose new metrics to provide actionable data to critical business stakeholders as it relates to supplier drawing and specification approval process management.• Support suppliers and internal stakeholders involved in the construction and commissioning of various systems including medium and low voltage power systems, Generators, UPS, HVAC and transformers.• Required Travel: Approx. 5% of the time.A day in the lifeEvery day is different but our team has a set of predictable duties such as:- Weekly sync with Vendors, Engineers, Construction managers, and many others- Composing reports and analyzing metrics- Pursuing initiatives to standardize and smooth our work. - Troubleshoot ad-hoc issues and doing all that's necessary to unblock the submittals approval process. - Vendor-facing and customer-facing role to address challenges.About the team:- This role will manage a major region in the globe. We work closely together to share best practices. We are smart, hard-working, and have excellent internal cohesion.We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Austin, TX, USA | Herndon, VA, USA | Seattle, WA, USABASIC QUALIFICATIONS- Bachelor’s or advanced degree in supply chain, business, engineering, or related field, or additional 4+ years of related industry experience in lieu of a degree- 6+ years of related program management and/or planning experience, or 4+ years with advanced related degree- 3+ years of experience with data analysis using tools such as advanced Excel, SQL, Tableau, etc.PREFERRED QUALIFICATIONS- Background in architecture/design, mechanical/electrical engineering, data center infrastructure/operations, and/or construction, who have transitioned to a program management discipline.- MBA or advanced degree in engineering, supply chain, analytics or other quantitative disciplines.- 3+ years of experience in supply chain or procurement- 3+ years of experience in product management, requirements management, or leading an implementation of a product.- Has designed the strategy and execution road map for a product/program- Strong data acumen and experience building Tableau dashboards- Ability to think big and drive innovation throughout the supply chain- Be Analytical and have a passion for diving deep- Experience in technical program management related to data centers, an infrastructure service provider or similar technology company.- Effectively communicate relevant information at all levels of the organizationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $63,600/year in our lowest geographic market up to $153,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Lead Help Desk Support AnalystLocation: Austin TexasClient: State of TexasOverall Experience: Minimum 12+ YearsServices are expected to start 05/06/2024*4601 W. Guadalupe, Austin, TX 78751- The worker will work remotely within TexasLevel Description :8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.Job Description :Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.Additional job details and special considerations :Acts as the technical team lead for the HHSC IT Service Desk as a Service, supporting the external users of computer systems through a help desk structure that spans the range from providing first-line assistance for operational problems of agency information technology systems through collaborating with multiple IT support organizations and program policy sections to research and resolve more difficult and complex problems. Monitors performance of vendor-provided staff and/or vendor-managed services; collects data to analyze performance against service level agreements; enforces guidelines, procedures, and policies; participates in bringing new programs into the Service Desk as a Service structure; assigns work to others and monitors its quality and completeness. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.II. CANDIDATE SKILLS AND QUALIFICATIONSMinimum Requirements:Leadership of a help desk / service deskExperience developing process / training documentationExperience researching and resolving escalated problems, including the most complex and/or critical customer issues.Experience gathering and analyzing performance metricsAbility to guide knowledge transfer as staff roll off and on the service desk

Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/ Team (Project) Introduction 9th Way Insignia Technology is looking for a Computer Systems Analyst to assist in providing Information Technology Program Management and technical support (i.e., development, operations and maintenance) to the Department of Veterans Affairs, Benefits and Memorial Services (BAM) Portfolio. BAM provides high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all points of the Veterans' health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals, and deliver world-class, innovative systems that ensure reliable, secure, and seamless delivery of benefits and services directly to Veterans and their families. The BAM serves the Veterans Benefits Administration, the Board of Veterans Appeals, and the National Cemetery Administration to develop and manage advanced technology solutions. Functional Job (LCAT) Information: A Computer Systems Analyst - Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software Professional Level Information: A Computer Systems Analyst aligns as a Engineer (3) within 9th Way Insignia Technology. An Engineer, 3 typically plans and directs research or development work on complex projects, along with engaging various parties in design and development. Costs and recommendations of new components may also involve part of the job scope. Performs multiple engineering-related tasks in various assignments within the project and firm. An Engineer, 3 oversees the design, development, implementation, and analysis of technical products and systems. An Engineer, 3 has broad knowledge of engineering procedures and assists in the resolution of complex problems. An Engineer, 3 has strong technical skills and background, a knack for learning new technologies, and a blend of good problem-solving and innovation needed to resolve a wide variety of technical production challenges. Responsibilities: Analyze and assess current computer systems and processes to identify areas for improvement. Collaborate with stakeholders to understand their requirements and translate them into technical specifications. Design, develop, and implement efficient and cost-effective computer systems and solutions. Conduct testing and troubleshooting of systems to identify and resolve issues promptly. Monitor system performance and make recommendations for improvements and upgrades. Develop and maintain documentation related to system configurations, processes, and procedures. Provide technical support and training to end-users as needed. Stay updated on emerging technologies and industry trends to recommend innovative solutions. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience in lieu of degree) 7-9 years experience Proven experience as a Computer Systems Analyst or similar role. Strong analytical and problem-solving skills with attention to detail. Proficiency in programming languages such as Java, C++, Python, etc. Experience with database management systems (e.g., SQL, Oracle,). Knowledge of network infrastructure and protocols. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Preferred/Desired: Relevant certifications (e.g., Certified Computer Systems Analyst) are a plus. Salary Range: The salary range for this position is $96,370 - $138,000 9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Location: Remote 9th Way Insignia reserves the right to adjust work location based upon mission requirements. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Legal: We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. PDN-9bc74b3b-a1fa-4e2a-9009-09af1483378b

Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/ Program Introduction 9th Way Insignia Technology provides Information Technology Program Management and technical support (i.e., development, operations and maintenance) to the Department of Veterans Affairs, Benefits and Memorial Services (BAM) Portfolio. BAM provides high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all points of the Veterans' health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals, and deliver world-class, innovative systems that ensure reliable, secure, and seamless delivery of benefits and services directly to Veterans and their families. The BAM serves the Veterans Benefits Administration, the Board of Veterans Appeals, and the National Cemetery Administration to develop and manage advanced technology solutions. Professional Level Information: The Business Intelligence Analyst aligns within 9th Way Insignia as an Engineer (3). An Engineer 3 typically performs multiple engineering-related tasks in various assignments within the project and firm. An Engineer, 3 oversees the design, development, implementation, and analysis of technical products and systems. An Engineer, 3 has broad knowledge of engineering procedures and assists in the resolution of complex problems. An Engineer, 3 has strong technical skills and background, a knack for learning new technologies, and a blend of good problem-solving and innovation needed to resolve a wide variety of technical production challenges. Functional Job (LCAT) Information: Business Intelligence Analyst - Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. Responsibilities: Managing data retrieval and analysis Organizing data points Analyzing data to determine a corporation's needs. Create and maintain business intelligence solutions that provide valuable insights for decision-making. Utilize tools and technologies to extract, transform, and load data from various sources. Generate reports using office applications (such as Excel or Power BI) to improve business processes. Design and develop dashboards that visualize key performance indicators (KPIs). Work closely with cross-functional teams to collect data and execute the company's mission. Communicate effectively with stakeholders to understand their requirements. Evaluate business processes and identify areas for improvement. Recommend data-driven solutions to management and executives for implementation. Create and maintain documentation, including system design, requirements, and user manuals. Ensure clear communication of technical details to relevant parties. Streamline and improve organizational operations for efficiency and profitability. Identify opportunities for system enhancements and process optimization. Requirements: Bachelor's degree, or equivalent education in computer science, math, or a related science field (or equivalent work experience in lieu of degree) 7-9 years experience Strong analytical abilities. Excellent communication skills. Attention to detail. Preferred/Desired: Certifications in data analysis tools (e.g., SQL, Excel, Power BI). Salary Range: The salary range for this position is $96,370 - $119,000 9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Location: This location for this position is virtual anywhere in the continental United States. 9th Way Insignia reserves the right to adjust work location based upon mission requirements. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Legal: We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. PDN-9bc74b3f-e65a-48ff-831c-8dd4547051b1

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest your talents in us, and we'll return the compliment.Job Description:Datasite is looking for an experienced Financial Systems Analyst, Lead. If you are a Finance expert and a technology enthusiast, this is very likely your dream job! The analyst will be part of a team that offers global financial solutions, operational support, and opportunity to lead change throughout the company. Support Workday Adaptive Planning new model build, daily system support, product feature requests and drive the adoption of system enhancements. The analyst will work with Finance and other internal stakeholders to understand business requirements, configure, test, and implement Workday functionality to meet the Finance department's technology needs. The analyst will drive best practice financial modeling, analytics, dashboards, KPI's and reports necessary to support the business. Plan, implement and coordinate system upgrades, enhancements, integrations, and maintenance. Use your financial expertise to support financial analysis and reporting requests. Continually improve forecast models and end-user system experience.About YouYou have a Finance background, advanced technical skills and demonstrated ability to deliver Workday solutions that best meet business objectives. You are a team player and a life-long learner. You are comfortable owning business relationships, running meetings with project stakeholders. You understand Datasite's business, our system landscape, our functionalities, and structure of our metadata. You understand dependencies, risks, and cross-functional system impacts. You can lead change management, communication, and training to drive adoption and roll-out new functionality to system users. You view the business as your customer and bring initiative, self-direction, and ability to meet deadlines while understanding when to escalate issues and risks. Major ResponsibilitiesCreate technical configuration including business process workflow, custom fields, custom validations, integration monitoring and access rights. Review and analyze spreadsheet based financial models and re-engineer into Adaptive Planning, develop custom reports and dashboards.Meet/exceed customer (internal and external) expectations through proactive communication and business partnership.Review stakeholder input critically and play a role in designing and recommending the best solutions for Datasite's overall objectives.Demonstrate accountability for solutions delivered and overall work quality. Understand technical systems infrastructure and company business processes and workflow.Perform Workday administration including security maintenance, tenant configuration, master data management, data loads, issue monitoring / resolution and upgrades.Own and monitor all integrations for Adaptive Planning and resolve integration issues.Provide incident management. Perform troubleshooting and resolve production issues timely.Adhere to change management, maintain data integrity, and establish a well-controlled systems environment by defining, documenting, and enforcing system standards.Participate in regular review of Adaptive Planning, Workday Financials and Workday HCM systems projects. Work with stakeholders to prioritize work to align with company priorities. Leverage business knowledge and expertise to identify process or system improvements that drive the most value.Develop and maintain necessary end user training procedures, guidelines, and standard operating policies (SOPs) and data/workflow diagrams.Provide daily operational support, training and increase user engagement.Continuously develop new technical knowledge and maintain proficiency and certification in Workday Adaptive PlanningRequired SkillsStrong interpersonal skills, as well as excellent written and verbal communication skillsGenuine intellectual curiosity for solving business problems and challenges unique to the M&A market with elegant efficient solutions. Ambitious work ethic, go-getter mindset and passion to drive results.Resourceful, independent self-starter with an aptitude for learning new technologies.Demonstrated ability to analyze complex data sets, identify key trends / drivers and communicate conclusions clearly and concisely.Experience with custom integrations: document, design, build, test, and manage.Well organized, detailed oriented and able to manage multiple projects simultaneously.Strong problem-solving skills, technical aptitude, and business acumen.Liaise with Workday Community and third-party Workday Support team to identify and implement best practices.Adapt quickly to changing business and technology needs.QualificationsBachelor's Degree in Finance, Information Technology or related field2+ years' experience implementing Adaptive Planning is preferred.7+ years Finance experience desired. Financial planning experience including GAAP knowledge, internal controls, revenue recognition (ASC 606), driver-based financial forecast modeling (P&L, Balance Sheet and Cash Flow), financial reporting, web reporting, etc.Global experience (currency, revaluation, translation, intercompany, etc.)Workday Financials and HCM experience helpful but not required.Demonstrated experience designing, building, and implementing strategies to enhance business performance and in application management (configuration, integration monitoring and security administration)Experience scoping and executing QA and UAT test cycles.Experience in process improvement, workflow, benchmarking and / or evaluation of business processes (Six Sigma certification, internal audit experience a plus)Solid organizational skills, proven ability to prioritize and deliver quality results on time.As a global organization, Datasite knows that diverse perspectives are essential to our success. We're committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.

About GlobalFoundries:GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.Summary of Role:Does the opportunity to leave your thumbprint on the Global Supply Chain (GSC) organization in a growing company that plays a critical role in the semiconductor industry sound enticing?Do you thrive working in a fast-paced environment with leaders focused on creating a world-class organization? If so, then this is the ideal role for you!The strategy analyst position will report directly to Vice President of the Global Supply Management (GSM) organization. The individual will partner closely with all members of the GSM leadership team in managing the priorities of the VP and all associated business operations, meetings, critical engagements, communications (verbal & written), planning and programs. The individual role will engage all functional organizations within and outside of the GSM and may interface with external stakeholders. The role will influence, enable, and lead through collaboration and relationship-building with exceptional detail orientation and organizational / planning skill. This role also requires a high level of creativity, innovation, outcome-driven thinking, discretion and leading with sense of urgency in very dynamic and fast paced environment. This role will be a launchpad to additional opportunities in a 12-24 month timeframe.Essential Responsibilities Include:Plan and collaborate across multiple stakeholders / groups to help drive transformation strategy, critical decision-making and team alignment.Manage GSM metrics and interlocks ensuring effective coordination across groups to achieve objectives.Partner with functional teams to understand their needs and maximize effectiveness GSM leadership teamProactively envision what is needed by the GSM leadership to react both strategically and tactically to request.Advise the functional leaders on business, business process, team-related and technical topics.Own and drive forums for the functional teams by identifying topics and defining, developing, and delivering content most relevant to the senior executives.Ensure high-quality preparation for internal and external engagements including but not limited to: internal business reviews, GF Board and committee meetings, and employee and executive sessions.Plan and lead special projects and events as needed.Identify gaps as required.Evaluate, integrate, prioritize, schedule, and manage all major day-to-day activities with assigned administrative support.Other Responsibilities:Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programsRequired Qualifications:Bachelor's Degree in engineering, business, or related technical field.1-3 years of engineering, operations, or business experience.Demonstrated exceptional organizational, planning and scheduling skills.Outstanding communication skills, both written and verbal.Demonstrated ability to facilitate and lead meetings and large group settings.Demonstrated ability to lead by influencing others to successful outcomes.Demonstrated significant project and program management experience.Demonstrated ability to plan and lead complicated initiatives while prioritizing critical issues.Able to work daily within the US central time zone and with flexibility to work across other time zones ensuring accessibility to VP's schedule.Ability to travel domestically and internationally may be necessary.Expected Salary Range$46,100.00 - $82,300.00The exact Salary will be determined based on qualifications, experience and location.If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Certificates and Licenses: none requiredResidency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C. NOTE: We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role, and you will be an employee of Randstad.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone. Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements. Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions. Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software. Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies. Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer. REQUIRED QUALIFICATIONS:High School Diploma OR Currently pursuing a BS/BA or MS/MA degree) OR Equivalent combination of education and experience System Requirements:Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred.DESIRED QUALIFICATIONS:Prior experience with K12/Stride Previous customer service work Previous experience in call-center environment Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage. Thorough knowledge of home-based connectivity support Ability to work in high call volume environment Strong telephone and email etiquette Strong verbal and written communication skills Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet) Ability to maintain a professional home office without distraction during our hours of operation Attend virtual training via web cam Expertise in PC and Internet applications and use Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) Proficiency in web-based applications (Salesforce experience a plus) Consultative approach to customer service Strong problem solving and analytical skills with a solutions-oriented approach Ability to work both independently and within a team-oriented environment Resilient and contributes to fostering positive team morale Ability to prioritize effectively and manage competing priorities to deliver and drive results Ability to own and execute projects Ability to respond appropriately to feedback and guidance Detail-oriented Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems High level of quality and accountability for work product Ability to travel 10% of the time (minimal if any e.g. team building activity) Ability to clear required background check Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role and you will be an employee of Randstad. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

***Sr. FP&A Analyst******100% Remote in Louisiana***About the Role:As the business is growing and becoming more complex, we are evolving how Finance supports the more sophisticated needs of the business. To be successful as a senior financial analyst, you should be able to perform a variety of financial activities including planning, analysis, budgeting, and reporting with a high degree of accuracy. You should also have strong analytical, organizational, and problem-solving skills and be able to present financial information and models in a concise and easily comprehensible manner. This position will handle sensitive data and workloads that require a very high attention to detail. The right candidate must also have the ability to quickly assimilate the bigger picture and understand the business. This position requires advanced Excel skills, the ability to work with very large data sets, and to analyse complex financial data to derive intelligence used to support data-driven decision making.Responsibilities:Generate timely financial and operational intelligence and KPI reporting with a keen focus on trends, forecasting, and corrective action plans to drive the business forward.Manage and develop custom databases, analysing data from multiple systems to develop business intelligence.Help identify and develop solutions to improve business processes and reporting, including FP&A automation.Manage CFO level analysis and reporting initiatives including special project ROI planning / tracking / reporting, and enhanced reporting for the executive leadership team.Prepare special analyses / evaluations in support of data-driven decision making.Assist project teams with financial guidance.Understand the key business drivers.Maintain technical knowledge by attending educational workshops; the drive for continuous learning is a must.Perform ad hoc responsibilities as needed.Qualifications:5+ years of relevant experience with financial planning, analysis, and modelling, preferably in a private equity owned companyBachelor's degree in finance, accounting, or a related fieldProven analytical skills, quantitative abilities, and problem-solving skillsAbility to present financial information to a non-financial audienceExcellent communication, interpersonal, and presentation skillsIntellectual curiosity, and a drive for continuous improvementAttention to detail and timeliness, ability to handle multiple competing priorities in a fast-paced environmentExperience with international companies in the SaaS industry, and with the recurring revenue model is preferredProficiency in Microsoft Office and NetSuite or related financial systemsExperience with M&A and integration is a plus

Job Posting Start Date 05-03-2024 Job Posting End Date 07-29-2024Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Server Administrator located in Austin, TX.Reporting to the Information Technology Supervisor, the Server Administrator will be responsible for maintaining and managing the company's server infrastructure. The candidate must have experience in server installation, configuration, and troubleshooting. The position also requires the candidate to have excellent communication and teamwork skills.What a typical day looks like:Monitor and maintain computer networks, systems, and servers.Install, configure, and manage operating systems, software, and applications.Perform regular backups and disaster recovery procedures.Troubleshoot and resolve hardware, software, and network issues.Manage user accounts, permissions, and access control.Ensure system security by implementing and maintaining local firewalls and antivirus software.Maintain documentation and inventory of systems and network infrastructure.Proactively identify potential issues and suggest improvements for system performance and reliability.Collaborate with other IT professionals to provide technical support and resolve issues.The experience we’re looking to add to our team:5 years of experience with vSphere for WindowsFamiliar with Windows serverWorking experience with tickets system24/7 On call availabilityBachelor's Degree preferred.Experience with Linux is a plus.What you’ll receive for the great work you provide: Full range of medical benefits, dental, visionLife InsuranceBonus EligibilityMatching 401KPTOTuition ReimbursementEmployee discounts at local retailersJob CategoryITIs Sponsorship Available?NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Position Information Posting Title IT Application Analyst (Application Patching & Mgmt.) Job Requisition Number AE503666 Position Number 108984 Job Type Full-Time Division Name Information Technology Minimum Qualifications Education and/or Equivalent Experience: + Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. + Experience may substitute for education up to four (4) years Licenses or Certifications: None Notes to Applicants Austin Energy’s Technology and Data family is seeking helpful, creative problem-solvers to round out our newest team. Austin Energy’s vision is to drive customer value in energy services with innovative technology and environmental leadership. Essential duties and functions, may include the following: + Provide recommendations on new applications to meet business needs + Stay up to date with the latest technology and industry trends in enterprise application management + Work with other teams in IT to troubleshoot and resolve application issues + Update and maintain applications at a regular cadence + Ensure that all applications comply with the latest security standards and regulations WORK CULTURE AND PERKS : Austin Energy is a community-owned utility and a not-for-profit enterprise of the City of Austin. Our unique blend of government and business cultures attracts hard-working, kind and courteous professionals who value work-life balance, family, health and safety. We really do offer a world-class benefits package. Full-Time employees receive a generous pension, best-in-class medical plan, vacation and sick leave, and fun perks such as free public transportation and an extensive employees-only PE program. You can view all benefits here: https://www.austintexas.gov/department/active-employee-benefits IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting – up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation and a NERC background. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, (https://www.austintexas.gov/sites/default/files/files/Employment/new\_hire\_driver\_safety\_standards.pdf) you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range Commensurate Hours Work Schedule Notes: + Monday – Friday, 40 hours; schedule flexibility + Employee may be required to work additional hours outside of regular work schedule Job Close Date 05/20/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Hybrid and Remote: 4815 Mueller Blvd, Austin TX Preferred Qualifications Preferred Qualifications: + Experience supporting desktops and assisting customers at an enterprise level + Broad experience in application management, including updating, patching, and maintaining applications + Experience updating and/or adding applications to virtual desktops such as VMWare VDI , Azure, AWS , or similar + Experience with query tools such as PowerShell, WMI Query, SQL query or Kusto query + Experience working with business-line leaders to deploy third-party applications + Experience using endpoint management technologies to manage and deploy patches for an organization Other: + Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Develop, implement, and configure technological solutions 2. Assist in administering, monitoring, and maintaining one or more IT systems 3. Provide support in response to issues to resolve specific technical problems or make changes to systems 4. Prepare and maintain documentation related to the development and maintenance of systems 5. Perform bug tracking and quality assurance tasks 6. Participate in disaster recovery planning and testing 7. Develop and/or deliver training 8. Create and prepare reports Responsibilities- Supervision and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of database design principles • Knowledge of IT policies, procedures, and security requirements • Knowledge of structured query languages • Knowledge of process models and data flow diagrams • Skill with computers and computer systems • Skill in documenting and maintaining application and process or configuration information • Skill in providing system/application administration • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency andreliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to define, analyze, and find solutions for difficult or complex problems • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). + * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? + Yes + No + * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) + * Briefly describe your experience updating, patching, and maintaining applications for a firm or enterprise. Include years, job titles, and employers. (Open Ended Question) + * Briefly describe your experience updating and/or adding applications to Horizon VDI via App Volumes, or the most similar experience you have. Include years, job titles, and employers. (Open Ended Question) + * Please indicate below if you have experience with the following: + PowerShell + WMI Query + SQL Query + Kusto Query + * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. + I acknowledge and understand this position requires a Criminal Background Investigation (CBI). + * Do you have the ability to travel to multiple sites as part of the regular job duties? + Yes + No Optional & Required Documents Required Documents Optional Documents Contact City of Austin Employment Services Office: 512-978-JOBS (5627) Privacy Notice (https://www.austintexas.gov/page/privacy-policy)