Reimbursement Analyst Salary in Austin, TX

Job DetailsSUMMARYHSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, measure development, and survey research. We are in search of talented individuals who are interested in a career in analytics as an Analyst III in HSAG's Data Science & Advanced Analytics division. Together we can spread positive change to make healthcare better. UNIQUE BENEFITSThe Analyst III position benefits from HSAG's desire to grow its staff into leaders of healthcare quality improvement in the nation. During the first year, new HSAG analysts are provided formal internal training in statistics, machine learning, clinical epidemiology, SAS, Tableau, healthcare data, and an assortment of healthcare-related topics. The Analyst III position also offers the opportunity to mentor and supervise junior-level staff.HSAG offers:A comfortable work-life balance and flexible work schedules.Three weeks of paid time off and 15 company-paid holidays where staff leave two hours early prior to each holiday to get a "jump start" on holiday festivities.HSAG offers a competitive benefit package that includes medical, dental, vision, tuition reimbursement and 401(k). DESCRIPTIONThe Analyst III position is a key contributor to cutting-edge analytic work that spans the broad spectrum of healthcare data projects at HSAG. Driven by intellectual curiosity and a passion for healthcare quality, the Analyst III position helps lead components of innovative analytic plans that are intended to provide healthcare decision and policy makers with the necessary information to transform healthcare. HSAG analysts in the Data Science & Advanced Analytics division assist in designing a wide array of analytic studies and participate in all phases of the research design process. Analysts may work with a wide array of data to facilitate data exploration, including (but not limited to) the following data types:surveycase reviewmedical and prescription drug claims and encounterseligibilitydemographicclinicalelectronic health recordregistryvital statisticsoperationalDetails regarding potential project assignments and key sources of data will be discussed with candidates during the interview process.ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIESServe as an integral part of HSAG Data Science & Advanced Analytics division.Lead small- to medium-sized analytic tasks or projects, while providing support to other analytic tasks or projects.Understand primary types of healthcare data and methods for approaching data assessments.Evaluate a wide array of data types.Conduct and interpret analyses, develop appropriate statistical models, manipulate complex databases, and track and evaluate patterns of care and outcomes.Perform data validation, develop and implement analytic plans, and cross reference data.Attend, participate, and assist in team training meetings.Present and communicate project results to nonanalytic staff members and customers. Represent HSAG in a professional manner at all times.Compensation: 85000 Based on ExpJob Requirements:EDUCATION AND/OR EXPERIENCEBachelor's degree in a quantitative discipline (e.g., math, statistics, economics, and epidemiology). Master's degree preferred. A minimum of four (4) years of work experience.At least three (3) years of healthcare experience.At least three (3) years of statistics and/or quantitative analysis experience.OTHER QUALIFICATIONSExpert in the use of SAS software for statistical programming. SAS certification preferred.Proficient in the use of SQL.Experience working with relational databases.Experience contributing to report writing and formal written deliverables, including serving as the lead writer/major contributor to a formal written deliverable.Some proposal experience in a supporting role.Some experience mentoring junior-level staff.Proficient in Microsoft Word and Excel.Excellent verbal and written communication skills.Ability to handle several projects simultaneously and work with multiple teams.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212. If you have special needs and require assistance completing our employment application process, please feel free to contact us.EOE M/F/Vet/DisabledGet job alerts by email.Sign up now!

Job Description : Infosys is hiring for the role of Sr. Lead Analyst on our Analytics team. The ideal candidate will be responsible for solving business problem for our Retail/CPG clients through data driven insights. Your role will combine a judicious and tactful blend of Hi-Tech domain, Analytical experience, Client interfacing skills, and solution design and business acumen so your insights not only enlighten the clients but also pave the way for launching deeper into future analysis. You will advise clients and internal teams through short burst high-impact engagements on identifying business problem, solving business problem through suitable approaches and techniques pertaining to learning and technology. You will effectively communicate data-derived insights to non-technical audiences appropriately and mentor junior or aspiring consultant/data scientists. You will play a key role in building components of a framework or product while addressing practical business problems. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Requirements: Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience in Information Technology. U.S. citizens and those authorized to work in the U.S. are encouraged to apply Candidate must be located within commuting distance of one of the following locations, or be willing to relocate prior to the start date: Austin- TX, New York- NY, Raleigh- NC, Sunnyvale- CA Strong proven applied experience in exploratory data analysis, devising, deploying and servicing statistical models Strong proficiency and hands on experience in A/B Testing Scala functional programming and understanding of Scala code and debugging, execution abilities for a data pipeline where underlying tech stack is Spark, Scala and Airflow. Strong proficiency and hands on experience in Scala for developing data pipelines Very good knowledge of Python, Advanced SQL Good knowledge of visualization tool - Tableau Very strong communication skills (Written & Verbal) Preferred Qualifications: MBA or MS from prestigious University in area of quantitative discipline such as Statistics, Applied Math, Operations Research, Computer Science, Engineering or Physics Knowledge of Machine Learning techniques At least 5 years of domain consulting/BI/analytics experience in one or more of these areas. Digital marketing analytics, Web Analytics, Social Media Analytics, SEO, paid media analytics, Mobile marketing analytics, Marketing domain background (Web analytics, click stream data analysis, and other KPI's on marketing campaigns Estimated annual compensation range for candidates based in CA and NY are as indicated below: California: $73,000 to $162,010 New York: $73,000 to $122,275Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time OffThis job may entail travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in leading the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver outstanding levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.To learn more about Infosys and see our perspectives in action please visit us at www.Infosys.com

Job Functions, Duties, Responsibilities and Position Qualifications:Quality is in our DNA, is it in yours?Sonic Healthcare USA (SHUSA) has multiple opportunities in our Accounts Receivable department. Available Opportunities: Medicare, Medicaid, "Other" Insurance, and Patient Follow-Up The A/R Follow-Up Specialist is responsible for the management of accounts through written or verbal direction from patients, aged trial balance reports and rejection reports for the accurate and timely filing of claims for maximum reimbursement. A/R Follow-Up Specialists will have the ability to provide support to other Accounts Receivable departments, as needed. All staff must adhere to all department policies and procedures.LOCATION: Austin, TX 78728HOURS: 1st ShiftFULL TIME: Benefits EligibleEssential Job Duties:Customer service duties include answering telephones politely and confidently for patients and others regarding billing inquiries and to resolving billing issues as well as making outbound calls to insurance to resolve balances/discrepancies.Act as a resource regarding insurance compliance guidelines.Accurately enter information provided by various sources to correct claims in regards to CPT and ICD-10 codes and send out results in a timely manner.Must be able to interpret and communicate Explanation of Benefits.Will audit accounts showing denials to resolve balances.Resolve invoice issues from outside laboratories for patients.Submit and retrieve eligibility requests through web portals.Communicate with Team Lead and/or A/R Supervisor on areas that may be improved and appeals minimized.Strong data entry skills, with the ability to meet production guidelines as set by A/R department policy.Ability to stay focused and perform job duties efficiently and accurately.Employee must comply with Sonic Healthcare USA's compliance policies and procedures.Duties include but are not limited to the above mentioned responsibilities.Perform other duties as assigned.Want to help get your resume to the top? Take a look at the qualifications and experience we require:High School diploma or GEDTyping (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.Knowledge of computer technology and terminology Perform duties in a timely and accurate mannerMaintain confidentiality of informationAbility to communicate effectively at all levels within the company, with patients and physician office staff Possess effective work habits and ability to build/maintain work relationships Ability to read and comprehend EnglishAbility to work under deadlinesHere are some of the preferred skills we are looking for:Minimum of two (2) prior related experience (medical coding, private insurance, laboratory and/or medical billing)Prior Customer Service experienceBilingual speaking skills/SpanishExperience in multitasking environmentScheduled Weekly Hours:40Work Shift:Job Category:Accounts ReceivableCompany:Sonic Healthcare USA, IncExcited about a career with a company that exemplifies its core values and offers a great total rewards package? Apply Now!Competitive wagesMedical, Dental, Vision, Life and AD&D, Short and Long Term Disability401k Savings Plan and Employer MatchWork-life balance, including Paid Time Off and Paid HolidaysSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DetailsSUMMARYHSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, measure development, and survey research. We are in search of talented individuals who are interested in a career in analytics as an Analyst I in HSAG's Data Science & Advanced Analytics division. Together we can spread positive change to make healthcare better. UNIQUE BENEFITSThe Analyst I position benefits from HSAG's desire to grow its staff into leaders of healthcare quality improvement in the nation. During the first year, new HSAG analysts are provided formal internal training in statistics, machine learning, clinical epidemiology, SAS, Tableau, healthcare data, and an assortment of healthcare-related topics. The Analyst I will also have the opportunity to participate in company-sponsored training with the SAS Institute.HSAG offers:A comfortable work-life balance, including half-day Fridays and flexible work schedules.Three weeks of paid time off and 15 company-paid holidays where staff leave two hours early prior to each holiday to get a "jump start" on holiday festivities.HSAG offers a competitive benefit package that includes medical, dental, vision, tuition reimbursement, and 401(k). DESCRIPTIONThe Analyst I position is a key contributor to cutting-edge analytic work that spans the broad spectrum of healthcare data projects at HSAG. Driven by intellectual curiosity and a passion for healthcare quality, the Analyst I position supports innovative analytic plans that are intended to provide healthcare decision and policy makers with the necessary information to transform healthcare. HSAG analysts within the Data Science & Advanced Analytics division assist in designing a wide array of analytic studies and participate in all phases of the research design process. Analysts may work with a wide array of data to facilitate data exploration, including (but not limited to) the following data types:surveycase reviewmedical and prescription drug claims and encounterseligibilitydemographicclinicalelectronic health recordregistryvital statisticsoperationalDetails regarding potential project assignments and key sources of data will be discussed with candidates during the interview process.ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIESServe as an integral part of HSAG Data Science & Advanced Analytics division.Exhibit the ability to learn about the primary types of healthcare data and methods for approaching data assessments.Exhibit the ability to learn efficient SAS programming skills.Evaluate a wide array of data types.Conduct and interpret analyses, develop appropriate statistical models, manipulate complex databases, and track and evaluate patterns of care and outcomes.Perform data validation, conduct analysis plans, and cross reference data.Attend and participates in team training meetings.Present and communicate project results to nonanalytic staff members and customers. Represent HSAG in a professional manner at all times.Compensation: $70,000 - $75,000 - Depending upon experienceJob Requirements:EDUCATION AND/OR EXPERIENCEBachelor's degree in a quantitative discipline (e.g., math, statistics, economics, and epidemiology). Master's degree preferred. OTHER QUALIFICATIONSCoursework completed in statistics and other quantitative coursesKnowledge of statistical programming in at least one software language.Experience working with relational databases.Proficient in Microsoft Word and Excel.Excellent verbal and written communication skills.Ability to handle several projects simultaneously and work with multiple teams.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212. If you have special needs and require assistance completing our employment application process, please feel free to contact us.EOE M/F/Vet/DisabledGet job alerts by email.Sign up now!

Job DetailsSUMMARYHSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, measure development, and survey research. We are in search of talented individuals who are interested in a career in analytics as a Senior Analyst in HSAG's Data Science & Advanced Analytics division. Together we can spread positive change to make healthcare better. UNIQUE BENEFITSThe Senior Analyst position benefits from HSAG's desire to grow its staff into the future leaders of healthcare quality improvement in the nation. During the first year, new HSAG analysts are provided formal internal training in statistics, machine learning, clinical epidemiology, SAS, Tableau, healthcare data, and an assortment of healthcare-related topics. The Senior Analyst position will assist in supervising junior-level analytic staff in the Data Science & Advanced Analytics division.HSAG offers:A comfortable work-life balance and flexible work schedules.Three weeks of paid time off and 15 company-paid holidays where staff leave two hours early prior to each holiday just to get a "jump start" on holiday festivities.HSAG offers a competitive benefit package which includes medical, dental, vision, tuition reimbursement and 401(k). DESCRIPTIONThe Senior Analyst position is a key leader in cutting-edge analytic work that spans the broad spectrum of healthcare data projects at HSAG. Driven by intellectual curiosity and a passion for healthcare quality, the Senior Analyst position develops, implements, and leads innovative analytic plans that are intended to provide healthcare decision and policy makers with the necessary information to transform healthcare. HSAG analysts in the Data Science & Advanced Analytics division assist in designing a wide array of analytic studies and participate in all phases of the research design process under the direction of the Senior Analyst and other senior staff members. Senior Analysts will work with data to facilitate data exploration and fulfill client deliverables, including (but not limited to) the following data types:surveycase reviewmedical and prescription drug claims and encounterseligibilitydemographicclinicalelectronic health recordregistryvital statisticsoperationalDetails regarding potential project assignments and key sources of data will be discussed with potential candidates during the interview process.ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIESServe as an analytic leader within the HSAG Data Science & Advanced Analytics division.Lead multiple medium-sized analytic tasks or projects simultaneously, while providing analytic support and leadership on other projects.Understand primary types of healthcare data and methods for approaching data assessments.Evaluate a wide array of data types.Define appropriate research questions and develop corresponding analytic plans.Lead and interpret analyses, develop appropriate statistical models, manipulate complex databases, and track and evaluate patterns of care and outcomes.Oversee all data-related project activities.Attend, participate, and lead team training meetings.Present and communicate project results to nonanalytic staff members and customers. Represent HSAG in a professional manner at all times.Compensation: 95000 - 110000Job Requirements:EDUCATION AND/OR EXPERIENCEBachelor's degree in a quantitative discipline (e.g., math, statistics, economics, and epidemiology). Master's degree preferred. A minimum of six (6) years of work experience.At least five (5) years of healthcare experience.At least five (5) years of statistics and/or quantitative analysis experience.At least one (1) year of experience supervising analytic staff.OTHER QUALIFICATIONSExpert in the use of SAS software for statistical programming. SAS certification preferred.Proficient in the use of SQL.Experience working with relational databases.Experience developing and leading formal written deliverables for multiple clients, including serving as the lead writer/major contributor on multiple formal deliverables.Experience serving as the primary writer on a proposal and as a major contributor to the overall proposal effort.Experience mentoring multiple junior-level staff.Demonstrated ability to supervise a team of at least two people, including responsibility for monitoring and evaluating performance.Proficient in Microsoft Word and Excel.Excellent verbal and written communication skills.Ability to handle several projects simultaneously and work with multiple teams.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212. If you have special needs and require assistance completing our employment application process, please feel free to contact us.EOE M/F/Vet/DisabledGet job alerts by email.Sign up now!

Job DetailsSUMMARYHSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, measure development, and survey research. We are in search of talented individuals who are interested in a career in analytics as an Analyst II in HSAG's Data Science & Advanced Analytics division. Together we can spread positive change to make healthcare better. UNIQUE BENEFITSThe Analyst II position benefits from HSAG's desire to grow its staff into leaders of healthcare quality improvement in the nation. During the first year, new HSAG analysts are provided formal internal training in statistics, machine learning, clinical epidemiology, SAS, Tableau, healthcare data, and an assortment of healthcare-related topics. The Analyst II position also offers the opportunity to mentor junior-level staff.HSAG offers:A comfortable work-life balance, including half-day Fridays and flexible work schedules.Three weeks of paid time off and 15 company-paid holidays where staff leave two hours early prior to each holiday to get a "jump start" on holiday festivities.HSAG offers a competitive benefit package which includes medical, dental, vision, tuition reimbursement and 401(k). DESCRIPTIONThe Analyst II position is a key contributor to cutting-edge analytic work that spans the broad spectrum of healthcare data projects at HSAG. Driven by intellectual curiosity and a passion for healthcare quality, the Analyst II position helps lead components of innovative analytic plans that are intended to provide healthcare decision and policy makers with the necessary information to transform healthcare. HSAG analysts within the Data Science & Advanced Analytics division assist in designing a wide array of analytic studies and participate in all phases of the research design process. Analysts may work with a wide array of data to facilitate data exploration, including (but not limited to) the following data types:surveycase reviewmedical and prescription drug claims and encounterseligibilitydemographicclinicalelectronic health recordregistryvital statisticsoperationalDetails regarding potential project assignments and key sources of data will be discussed with candidates during the interview process.ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIESServe as an integral part of HSAG Data Science & Advanced Analytics division.Directly support multiple small- to medium-sized analytic projects.Understand primary types of healthcare data and methods for approaching data assessments.Evaluate a wide array of data types.Conduct and interpret analyses, develop appropriate statistical models, manipulate complex databases, and track and evaluate patterns of care and outcomes.Perform data validation, conduct analysis plans, and cross reference data.Attend and participate in team training meetings.Present and communicate project results to nonanalytic staff members and customers. Represent HSAG in a professional manner at all times.Compensation: 80000 - 90000Job Requirements:EDUCATION AND/OR EXPERIENCEBachelor's degree in a quantitative discipline (e.g., math, statistics, economics, and epidemiology). Master's degree preferred. A minimum of two (2) years of work experience.At least two (2) years of healthcare experience.At least two (2) years of statistics and/or quantitative analysis experience.OTHER QUALIFICATIONSProficient in the use of SAS software for statistical programming. SAS certification preferred.Proficient in the use of SQL.Experience working with relational databases.Experience contributing to report writing and formal written deliverables.Proficient in Microsoft Word and Excel.Excellent verbal and written communication skills.Ability to handle several projects simultaneously and work with multiple teams.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212. If you have special needs and require assistance completing our employment application process, please feel free to contact us.EOE M/F/Vet/DisabledGet job alerts by email.Sign up now!

Job Posting Start Date 05-02-2024 Job Posting End Date 07-31-2024Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an ERP Business Systems Analyst located in Austin, TX.Reporting to the IT Manager, the ERP Business Systems Analyst role will be In-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs. Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.What a typical day looks like:Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.Establish and assure adherence to budgets, schedules, work plans and performance requirements.Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.Perform and track change management and publish performance metrics. of these teams.Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.The experience we’re looking to add to our team:Minimum 5 years Baan V experience.Minimum 2 years of Customer Service experience or being involve on support areas.At least 1 year of Packman/Xtend experienceProject management skills at preferredSQL experience preferredTypically requires a Bachelor’s degree or equivalent experience and trainingIdeally requires a minimum of 6-7 years of related experience.Collaboration skills and passion for technical challenges and operations support.Different IT Analyst position may require different knowledge of application, skill set, or tool.What you’ll receive for the great work you provide: Full range of medical benefits, dental, visionLife InsuranceMatching 401KPTOTuition ReimbursementEmployee discounts at local retailersKR13Job CategoryITRelocation: Eligible for domestic relocation onlyIs Sponsorship Available?YesFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

WFO Queue Perf AnalystAre you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe,and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.Salary Range: $19.07 - $28.56 HourlyThis compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $19.07 - $28.56 HourlyBenefits Summary: In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you. • Opportunities to work from home • Competitive wages with opportunities to earn annual merit increases • Paid development hours to use for professional and community development! • 18 days of Paid Time plus 8 company holidays, and 2 personal days per year • $1,000 Colleague Referral Program • Enterprise Recognition Program rewarding colleagues for their extraordinary work • Exclusive discounts on travel, activities, and merchandise via work discount program • Colleague Assistance Program that provides free counseling and financial services • Tuition Reimbursement Program including certifications • Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions • Medical, dental, and vision insurance • Pre-Tax FSA and HSA health savings accounts • 401(k) matching • Company paid life insurance • Company paid short term and long-term disability • Healthcare concierge • Pet Insurance• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters. JOB SUMMARY: Provides Workforce Management support and monitoring for operations in a call center environment. Analyzes calls, including call volume, staff productivity, and resource allocation. Conducts call pattern forecasting and schedules planning activities to help meet business objectives and service level expectations. Monitors the application of scheduling systems, including policy and procedures, operating structure, and information flow. Recommend operational improvements as needed. GENERAL DUTIES & RESPONSIBILITIES: Analysis and Administrative: 80% • Monitor agent calling behaviors in real-time, calling out events such as talk-time or after-call-work time, which exceeds defined thresholds. • Work closely with Operations, calling out non-adherent events through a notification process of emails, messaging and/or direct calls to Operational management so that non-adherent agents can be directed back toward operations task (e.g. Telephonic or Non-telephonic). • Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through email notifications or direct calls via MS TEAMs. • Provide historical reporting compilation as required by the Line of Business and/or Campaigns. • Provides real-time feedback to Workforce Optimization leadership and Operations management on the status of the LOBs (Line of Business) and campaigns. • May also be required to change agent skill associations on the switch and or provide historical reporting, depending on LOBs and campaign requirements. Collaboration: 20% • Coordinate with Operations and other WFO Queue Performance Analysts on the same LOBS/campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. • Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the LOBs/campaign. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Minimum High School diploma or equivalent required, 2 years college or more preferred • Minimum 3 years utilizing Workforce Optimization applications: Genesys, Aspect eWFM, NICE, or Verint preferres GENERAL KNOWLEDGE, SKILLS & ABILITIES: • Strong Analytical Skills required to critically assess situations and make decisions in real time • Excellent problem solving and decision-making skills • Ability to operate effectively in a team environment • Excellent oral and written communication skills and interpersonal skills • Experience with contact center reporting and metrics preferred • Proficiency in Microsoft Office Applications including MS PowerPoint, Excel, Word and other relevant software required PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT: • For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear. • The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height). • Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus • The work environment utilizes florescent lighting; noise level is moderate. • The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload. • Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position. Please be advised this job description is subject to change at any time.

Job Posting Start Date 05-03-2024 Job Posting End Date 07-29-2024Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Server Administrator located in Austin, TX.Reporting to the Information Technology Supervisor, the Server Administrator will be responsible for maintaining and managing the company's server infrastructure. The candidate must have experience in server installation, configuration, and troubleshooting. The position also requires the candidate to have excellent communication and teamwork skills.What a typical day looks like:Monitor and maintain computer networks, systems, and servers.Install, configure, and manage operating systems, software, and applications.Perform regular backups and disaster recovery procedures.Troubleshoot and resolve hardware, software, and network issues.Manage user accounts, permissions, and access control.Ensure system security by implementing and maintaining local firewalls and antivirus software.Maintain documentation and inventory of systems and network infrastructure.Proactively identify potential issues and suggest improvements for system performance and reliability.Collaborate with other IT professionals to provide technical support and resolve issues.The experience we’re looking to add to our team:5 years of experience with vSphere for WindowsFamiliar with Windows serverWorking experience with tickets system24/7 On call availabilityBachelor's Degree preferred.Experience with Linux is a plus.What you’ll receive for the great work you provide: Full range of medical benefits, dental, visionLife InsuranceBonus EligibilityMatching 401KPTOTuition ReimbursementEmployee discounts at local retailersJob CategoryITIs Sponsorship Available?NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Who We Are For over thirty years, SAM has built a reputation as a trusted, knowledgeable, and innovative partner. Our licensed professionals transform petabytes of complex spatial data into intelligent insights in a holistic Managed Geospatial Services (MGS) framework. As North America's premiere MGS company, SAM provides practical, precise, and high-fidelity solutions designed to enhance decision-making, mitigate risks, achieve strategic objectives, and drive costs out of our client's business. Our vision is to advance spatial data acquisition, improve analysis capabilities, and develop predictive analytics to redefine and transform how infrastructure assets are developed and managed throughout their lifecycles. Your Impact at SAM The ideal candidate will be comfortable building our product offerings and have an innovative mindset. This person should be a highly skilled market analyst with a proven ability to strategize the full lifecycle of a product, from conception to release. We’re looking for a confident leader who can work with cross-functional teams in the creation of products that improve customer experience and grow market share.They will also be able to perform finishthese essential duties satisfactorily. + Drive the product- and business-planning processes . + Analyze product requirements and develop appropriate programs to meet client needs. + Analyze client needs, current market trends, and potential partnerships for market advantage and assess build-vs.-buy alternatives. + Assess current competitor offerings and seek opportunities for differentiation. + Develop, implement, and maintain production timelines. + Appraise new product ideas and strategize appropriate go-to-market plans. + Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch. + Translate product strategy into detailed requirements for pilot and final development by engineering teams. + Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI. + Collaborate closely with multiple SAM departments in the release of products, and balance resources to ensure success for the entire organization. What You Bring to SAM + Bachelor’s degree (or equivalent) in product design, marketing, or engineering + Previous experience in software + Proven success as a product developer + Strong experience in a dynamic product management role + Proven success in overseeing all elements of the product development lifecycle + High effectiveness in managing cross-functional teams + Experience in delivering finely tuned product marketing strategies + Exceptional writing and editing skills, combined with strong presentation and public speaking skills + Experience in Geospatial industry a strong plus Our Perks + Opportunity for hybrid work schedules for office positions – Work-life balance is on us + Company paid premiums for medical, dental, vision, LTD and life insurance (HSA and FSA plans available) + Generous paid time off (vacation, sick, holidays and parental leave) – Accrual starts immediately + 401(k) program offers 100% employer match up to 5% + Paid continuing education courses and tuition reimbursement + Employee Assistance Program – Your mental health is our priority + No glass ceiling! Truly a place to spread your wings (Ask about our Career Pathing!) + Trainings throughout the year – Specialized in-house trainings programs designed to assist you in advancing in your career + Office snacks, free food and fun-themed events for employees throughout the year + Passion for our Community – You have endless opportunities to volunteer alongside your peers with our Corporate Social Responsibility Program **Our Culture** Our entrepreneurial culture is a key factor in SAM being recognized as a Top Workplace for eleven consecutive years, and we make it our mission to ensure every one of our employees learns how to build and manage a business, not just be the subject matter expert on the team. At SAM, our employee’s development is instrumental to our success. Your learning will be supported by specialized in-house training programs and mentoring by the industry’s leading experts, who just happen to be on our staff! We make SAM a GREAT place to work, but it all starts with YOU! **EEO** SAM is an EOE/Affirmative Action Employer M/F/D/V. SAM also participates in the federal E-Verify Program. + Bachelor’s degree (or equivalent) in product design, marketing, or engineering + Previous experience in software + Proven success as a product developer + Strong experience in a dynamic product management role + Proven success in overseeing all elements of the product development lifecycle + High effectiveness in managing cross-functional teams + Experience in delivering finely tuned product marketing strategies + Exceptional writing and editing skills, combined with strong presentation and public speaking skills + Experience in Geospatial industry a strong plus The ideal candidate will be comfortable building our product offerings and have an innovative mindset. This person should be a highly skilled market analyst with a proven ability to strategize the full lifecycle of a product, from conception to release. We’re looking for a confident leader who can work with cross-functional teams in the creation of products that improve customer experience and grow market share.They will also be able to perform finishthese essential duties satisfactorily. + Drive the product- and business-planning processes . + Analyze product requirements and develop appropriate programs to meet client needs. + Analyze client needs, current market trends, and potential partnerships for market advantage and assess build-vs.-buy alternatives. + Assess current competitor offerings and seek opportunities for differentiation. + Develop, implement, and maintain production timelines. + Appraise new product ideas and strategize appropriate go-to-market plans. + Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch. + Translate product strategy into detailed requirements for pilot and final development by engineering teams. + Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI. + Collaborate closely with multiple SAM departments in the release of products, and balance resources to ensure success for the entire organization.