Front Office Manager Salary in USA

We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel and to provide exceptional levels of service throughout our guests' stay.The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team and bell staff. The Front Office Manager will ensure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.Your Role:• Always manage all aspects of front office operations. • Oversee schedules of team members being made correctly to ensure proper coverage. • Monitor the performance of AFOMs and recommend corrective and disciplinary action, or other staffing/human resources-related actions in accordance with company policies and procedures. • Alert senior management and partner with them for potentially serious issues. • Ensure all staff are professionally trained by the AFOMs and have the tools and equipment to conduct their job functions effectively. • Ensure guests receive prompt, professional attention and are greeted upon arrival.• Respond appropriately to guest complaints and ensure the Implementation of appropriate service recovery gestures to ensure total guest satisfaction. • Ensure service is up to par and expectations met for VIPs, or special needs or requests and follow up on execution. • Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. • Partner with AFOMs to manage labor costs and expenses within budget. • Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes, and specifications. • Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. • Conduct inspections of the front office and immediate public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. • Train appropriate staff to serve as a central communications point during emergencies/crises. • Promote teamwork and quality service through daily communication and coordination with other departments. • Partner with DOE in ensuring all team members have access to and use HOT SOS for work orders.• Will serve as manager on duty as required.

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Office Manager. You will play a key role to ensure a great guest and colleague experience.  We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you! Job Responsibilities As a Front Office Manager, you will directly supervise associates in the Front Office Department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Your specific duties in this role will include: • Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures. • Ensure proper cash and key control procedures are followed. • Answer inquiries pertaining to hotel policies and services. • Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation. • Perform Front Desk duties as needed. • Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge. • Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings. • Ensure all brand standards and initiatives are implemented and followed. • Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry. • Maintain up to date records and files. • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. • Ensure the cleanliness of the Front office, lobby and surrounding areas. • Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance.  Report deficiencies. Job Requirements We are looking for a self-motivated Front Office Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: • 1 to 3 years related experience • Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience. • Solid organizational, time-management and prioritization skills • Exceptional customer service skills Benefits As a Front Office Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. • Compensation $16.00 - $18.00 plus OT • Comprehensive benefit packages for full-time positions • Hotel room discounts at our locations around the globe • Discounts on food and beverages • Professional development and advancement opportunities See job description

Property DescriptionMargaritaville Hotel Nashville offers an exciting and unique opportunity for job applicants looking to be a part of a vibrant and fun-loving hospitality team. Located in the heart of downtown Nashville, Tennessee, our hotel embodies the laid-back and colorful Margaritaville lifestyle, providing an unforgettable experience for our guests. As a team member, you will have the chance to work in a dynamic and energetic environment, where every day feels like a celebration. With opportunities for career growth, ongoing training, and a supportive work culture, Margaritaville Hotel Nashville is the perfect place to advance your hospitality career. Join our team of dedicated professionals and contribute to creating memorable experiences for our guests. Apply now and take the next step in your hospitality journey with Margaritaville Hotel Nashville! #Margaritaville #NashvilleJobs #HospitalityCareers #HotelJobs #TeamMargaritaville #MusicCityOverviewJoin our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!Qualifications2+ years of experience in hotel front desk management/supervisory operations or related fieldStrong leadership and management skillsExcellent communication and interpersonal skillsRead, write and speak English fluentlyProficient in hotel management software and Microsoft OfficeDetail-oriented and able to multi-task effectivelyCustomer service oriented and committed to providing exceptional guest experiencesComputer experience required. Proficient in Opera PMS, Micros & Microsoft OfficePrior cash handling experience necessaryAbility to work flexible hours, including weekends and holidays as neededBenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Three Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Grow with us...The front office = the heart of every single one of our hotels. It's the team who first greets guests when they step inside 1 Hotel Brooklyn Bridge, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest. We're currently seeking an impossibly charismatic Front Office Manager at our 1 Hotel Brooklyn Bridge. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you. About you...Passionate about hotel operations and guest service with a minimum of 2 years' experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.A post-secondary diploma or degree would be a plus. Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Knowledge of Union local 6Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays.About us...Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:Designed by Nature work environment.Health & Wellness- Competitive Medical, Dental & Vision, and EAP programRetirement PlanningPaid Personal Days Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

Property DescriptionThe Fontaine, A Kansas City Hotel, is a trendy and upscale boutique hotel located in the heart of Kansas City, MO, offering an exciting and vibrant work environment for job applicants seeking a career in hospitality. Joining the team at The Fontaine means being part of a property known for its contemporary design, exceptional service, and unique guest experiences. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and dynamic career path. The Fontaine is dedicated to creating a culture that values creativity, innovation, and personalized guest interactions. Employees can expect to work in a modern and stylish environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Fontaine presents an exciting opportunity to be part of a cutting-edge hotel that is redefining hospitality in Kansas City.OverviewAre you a dynamic and results-driven hospitality professional with a passion for delivering exceptional guest experiences? Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!ResponsibilitiesManage and lead the guest services team, including front desk and valet staffEnsure the smooth check-in and check-out process for guestsHandle guest inquiries, concerns, and special requests in a timely and professional mannerTrain and mentor staff to deliver exceptional guest serviceMonitor and respond to guest feedback and reviewsCollaborate with other departments to enhance the overall guest experienceImplement and maintain guest service standards and proceduresResolve guest complaints and issues to ensure guest satisfactionImplement and maintain efficient operational processes and technology solutionsQualifications2+ years of experience in hotel front desk management/supervisory operations or related fieldOpera PMS experience, requiredStrong leadership and management skillsExcellent communication and interpersonal skillsRead, write and speak English fluentlyProficient in hotel management software and Microsoft OfficeDetail-oriented and able to multi-task effectivelyCustomer service oriented and committed to providing exceptional guest experiencesComputer experience required. Proficient in Opera PMS, Micros & Microsoft OfficePrior cash handling experience necessaryAbility to work flexible hours, including weekends and holidays as neededBenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Three Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.#LI-KM1

FRONT DESK MANAGER JOB DESCRIPTIONSorrel River Ranch is a Four Diamond luxury guest ranch located along the scenic Colorado River surrounded by 2,000-foot high cliffs, buttes and mesas. This exclusive 240-acre riverside oasis is 17 miles from Moab, 21 miles from Arches National Park and 43 miles from Canyonlands National Park.Leading Candidates Will Have:Hotel pre-opening, renovation, or transition experienceAAA or Forbes luxury service experienceWorked in rural style resorts, ranches, or ski resortsAn eye for technology and creating efficient systemsA natural affinity for the outdoors - horseback riding, off-roading, hiking, and moreDUTIES & RESPONSIBILITIES: As a representative and team member of this hotel, your ultimate responsibility is to help achieve the hotel's financial mission, provide attentive, courteous and efficient customer service at all times and incorporate the Sorrel River's values in everything you do.Besides maintaining our mission by adhering to our values, you will be expected to manage the guest services operations while ensuring the highest level of guest satisfaction possible. All duties must be done in the manner prescribed by Sorrel River Ranch and Spa. ? Supervise all department personnel demonstrating high leadership skills, model behaviors, and exemplary actions. ? Manage and motivate all front office personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Understanding and anticipating each guest's wants and needs. Helping co-workers go above and beyond exceeding guests wants and needs.? Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar. Understand Ihotelier and Synxis.? Conduct daily, weekly department meetings.? Assist HR with department recruiting and hiring of all new personnel.? Manage and staff the reservations desk and complete department schedules? Direct department training programs including: Orientation, New Hire Training, EI Certification, Train-the-Trainer, Ongoing Training, and Performance Evaluations.? Plan, assign, and direct various department tasks and projects as assigned? Demonstrate knowledge of, adherence to, and enforcement of all SRR standards? Supervise and assist staff with basic functions such as: - Process guest check-in and check-out smoothly and correctly- Enforce and execute all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing.- Deliver all guest messages, mail, and packages in a timely manner. - Ensure that accurate guest and room status information is maintained and properly communicated by completing thorough reviews as assigned. - Operate front desk equipment including but not limited to: switchboard, Property Management System (PMS), Central Reservation System, copier, calculator, fax, internet systems and printers. - Maintain consistent communication, especially with housekeeping and engineering departments- Complete necessary shift paperwork and ensure accuracy on: shift checklist, log book, courtesy call back log, and all other forms or checklists assigned.- Execute Standards - making sure we are in compliance at all times- AM/PM Checklist- Guest Request Log- Audit the Key Log Weekly? Guest billing disputes and inquiries? Creation of checkbook and maintaining/reviewing Rooms Department Expenses? Reservation management - ensuring arrivals have been reviewed, deposits have been taken, understand what Corporate accounts are arriving? Resolve guest problems quickly, efficiently, and courteously. Meeting and exceeding each guest's wants and needs.? Maximize hotel profitability - Use and practice suggestive selling techniques such as top-down/bottom-up to increase revenues. - Maintain, monitor, and update group information on the hotel's records as necessary- Be well acquainted with all area attractions, current events, directions, and competition in the local community - Maintain knowledge of all available packages and promotion details ? Perform essential front desk duties and responsibilities which includes working desk shifts? Develop and execute projects including identifying the necessary tasks and deadlines, assigning them to appropriate people, and following-up as needed to ensure effective and timely completion.? Participate as Manager on Duty as assigned? Attend required meetings and pre-shift meetings.? Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.? Effectively communicate with other department heads, teamwork is the network for success.? Counsel, in a timely manner, individual department members who are not performing adequately.? Provide security for guests, employees, and property by- Adhering to security procedures for guest room keys and master keys. - Understanding all hotel emergency procedures- Reporting any suspicious activity to management? Performs all other duties assignedREQUIREMENTS & QUALIFICATIONS: ? Having a smiling and happy attitude? Strong desire to lead and motivate employees? Judgment and speed in decision making ? Professionally handle multiple tasks and demands simultaneously? Attention to detail? Attentive and friendly listener? Sincere desire to provide exceptional customer service? High ethical standards? Availability and dependability in meeting a work schedule ? Communication: Ability to read, write and speak English? Mathematical: Ability to add, subtract, multiply and, divide. Calculate figures and amounts such as discounts and count cash? Technical: Ability to operate and control equipment such as; computers, switchboard, radio, copy / fax machines etc. ? Physical: Required to stand for long periods of time? Knowledge / Experience: No experience is required. Prior hospitality experience is preferred.? Availability: Must be able to work a varied schedule including, nights, weekends and holidays? Valid driver's license in order to drive golf cart.We have limited rental housing available on a first come, first served basis. Starting rate of pay will be based on level of experience.We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.

This is a Seasonal position at one of the top tourist destinations in the United States. Join us this Spring and Summer on Mackinac Island, Michigan! Position expected to begin in April and end in November. (Dates may fluctuate) Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our team at The Inn at Stonecliffe! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:Work Today, Get Paid today, with Daily Pay!Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!Multiple Health Insurance and Life Insurance options401k Plan + Company MatchPaid Time OffHoliday PayPet InsuranceEmployee Assistance ProgramSchulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.JOB DUTIES AND RESPONSIBILITIESMonitors daily status of rooms, rates, discount rates and packages.Maintains current list of available rooms for walk situations.Coordinates blocking of rooms.Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relationsEnsures recognition of employees is taking place across areas of responsibility.Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.Ensures staff communicates effectively with the Housekeeping team.Maintains productive relationship with Valet Parking provider.Regularly reviews department budget to meet budgeted wages and general expenses.Checks printed registration cards against information on arrival report and rectifies any discrepancies.Ensures prompt and courteous service to guests.Pre-registers guests according to standards.Completes and monitors employee schedule.Monitors VIP arrivals.Keeps track of rooms to ensure accurate status and readiness for check-in.Hires, coaches and disciplines direct reports.Interacts positively and professionally with guests to resolve issues.Acts as Manager on Duty as required.Acts as ConciergeWorks nights, weekends, and holidays as necessary.Perform various other duties as assigned to meet business objectivesEDUCATION AND EXPERIENCEMinimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)Minimum of High School education, post-high school education preferredKNOWLEDGE, SKILLS AND ABILITIESBasic math skillsAbility to communicate effectively verbally and in writingStrong leadership skillsAbility to exceed expectations of guests and team membersExcellent time management skillsIn-depth knowledge of hotel Front Desk operations*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.*Schulte Hospitality Group is an Equal Opportunity Employer.

Come join our team at Cibola Vista Resort and Spa in Peoria, AZ as the Front Office Manager (Guest Services Manager)!Nestled in a campus-style layout with 343 expansive room units, our property offers a unique and vibrant work environment. In this role, you'll have the opportunity to lead and inspire our Guest Services team consisting of approximately 11 talented associates. Reporting directly to our Assistant Resort Manager, you'll play a crucial role in ensuring and improving the Guest Experience.Location: 27501 N Lake Pleasant Pkwy; Peoria, AZ 85383Compensation: $60-$62,000 per year + 15% bonus potential. Relocation assistance available as needed.Check out the Resort Here: Cibola VistaApply today, hiring immediately!BENEFITS YOU'LL ENJOY:Up to 21 Paid Days off per Year!401K Match up to 5%9 Paid HolidaysUp to 2 Paid Volunteer DaysMedical, Dental, Vision Insurance6 weeks - Paid Parental LeaveInternal Growth and Career PathingTuition ReimbursementSafe and Fun Work EnvironmentEmployee Discounts Including Childcare, Hotels and more!JOB SUMMARY:Responsible for taking care of the guests and providing them with the best resort amenities and facilities to ensure that they remain content and satisfied.Manage and adjust the labor and staff requirements so that all the daily activities are executed in an appropriate manner.Oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests.Keep a track of the inventory supplies and make requisitions according to the requirementsMonitor statistics related to room occupancy and their rates, ensures that all the activities are carried out within the given budget standards.YOUR BACKGROUND:High school diploma or equivalent required4 years minimum in hotel or resort experience, with at least 2 in a management position. Timeshare industry experience preferred.Must be able to work a flexible scheduleMust be familiar with the daily operations of the front office, including room reservations.Ability to effectively lead a team of 10 or more associates.Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ("Bluegreen") as of January 17, 2024.If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

Property DescriptionMargaritaville Resort Orlando presents an exciting opportunity for job applicants looking to be a part of a vibrant and laid-back hospitality team. Located in the heart of Orlando, Florida, our hotel captures the spirit of the Margaritaville lifestyle, offering an oasis of relaxation and fun for our guests. As a team member, you will have the chance to work in a dynamic and energetic environment, providing exceptional service and creating memorable experiences for our guests. With opportunities for career advancement, ongoing training, and a supportive work culture, Margaritaville Resort Orlando is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to bringing the Margaritaville experience to life. Apply now and take the next step in your hospitality journey with Margaritaville Resort Orlando! #Margaritaville #OrlandoJobs #HospitalityCareers #ResortJobs #TeamMargaritaville #ParadiseFoundOverviewJoin our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!Qualifications2+ years of experience in hotel front desk management/supervisory operations or related fieldStrong leadership and management skillsExcellent communication and interpersonal skillsRead, write and speak English fluentlyProficient in hotel management software and Microsoft OfficeDetail-oriented and able to multi-task effectivelyCustomer service oriented and committed to providing exceptional guest experiencesComputer experience required. Proficient in Opera PMS, Micros & Microsoft OfficePrior cash handling experience necessaryAbility to work flexible hours, including weekends and holidays as neededBenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Three Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Job Description Summary The Front Office Manager sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.The Front Office Manager manages the daily operations of the Front Office staff. The role's primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.Job DescriptionWork Environment The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.Physical Demands The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.The person in this role will be frequently standing and moving about the hotel.Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays.Must be flexible to work variable shifts (days, nights, overnights).Ten to twelve hour shifts sometimes required.Education and Experience High school graduate, some college or equivalent.A 4-year college degree and at least 1 year of related experience preferred.Supervisory experience required.Must have a minimum of 2 years' experience as a Front Desk Manager.Experience in a hotel or a hospitality-related field preferred.Understanding of and previous experience in a union environment a plus.Principle duties and responsibilities (Essential Functions) include: Operational/Functional:Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes.Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.Review resumes for arriving groups; organize and coordinates master accounts and group special requests.Maintain appropriate inventory of supplies and operating equipment including ordering and receiving.Ensure all Sonesta safety and sanitation standards are adhered to.Respond to guest complaints and ensure proper follow-up is completed.Serve as "Manager on Duty" as required and respond to emergency situations as needed.Maintain high standards of personal appearance and grooming.Strategy and Planning: Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.Coordinate projects that require floor condensing and room inventory changes.Financial Management:Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the Front Office.Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.Maintain procedures for security of monies, credit and financial transactions, and guest security.Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel. Managing your Team:Attract, hire, and motivate your team.Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions.Conduct pre-shift meetings with staff and review all information pertinent to the day's business.Monitor, measure, and recognize performance of employees, including promotion recommendations.Coach team by providing specific feedback to improve knowledge, skills and performance.Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.Leading with Passion:Utilize and collaborate with resources across different departments and corporate office.Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.Focus on the mission and well-being of the departments, hotel and company.Lead by example and operate with integrity and respect.Inspire your team to embrace and demonstrate Sonesta's core values and guest service standards.Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Track record of delivering exceptional guest and client experience.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Extensive knowledge of hotel and hospitality industry.Proficient with Microsoft Word, Excel and PowerPoint. Additional Job Information/Anticipated Pay Range $80,000 - $99,000 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.