District Manager Salary in Trenton, NJ

Executive Director, Sales Enablement & Operations, State & District PartnershipsCollege Board - State & District PartnershipsLocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)Type: This is a full-time roleAbout the TeamState and District Partnerships (SDP) is laser focused on growing and maintaining College Board's core businesses as market dynamics change. SDP colleagues serve as the primary liaisons to states and districts which use College Board programs and services. Within SDP, the Business Planning & Operations (BP&O) team is focused on the development and implementation of efficient overall business processes within the division and with cross-organizational teams to achieve clean delivery of our programs. We use data, observation, experience, and creativity to guide decision making and process development. We serve as a resource for the planning and operations of the division; encompassing the units focused on large, state and district partnerships, International, and Unified State Strategies. Our team works to provide opportunities to students through promoting the use of College Board programs and services including the SAT Suite of Assessments, Advanced Placement, and BigFuture.About the OpportunityAs the Executive Director, Sales Enablement & Operations, you will report into the Vice President & Operating Officer, SDP. You will provide overall leadership and management for the Sales Enablement & Operations team and provide service supports and deliverables for the division. You are directly responsible for setting and executing the strategic direction of the sales operational components necessary to ensure success of SDP as a division. You will work closely with the Regional Vice Presidents (RVPs) to understand their teams' needs, lead the management of sales operations in support of the regions' strategic sales and service activities. Through your work, you will manage a team that provides sales enablement for regional account management teams, ensures successful infrastructure is developed and maintained for sales operations, and leads the organization's proposal development, response, and revenue contract processing operations.In this role, you will:Own Strategic Sales Enablement (40%)Set the overall vision and strategy to align the sales enablement systems and infrastructure to support the overarching sales strategyCreate and operate systems to enable the team to execute against a sales enablement program with a focus on increasing volumes and delivering an excellent experience for our customersOversee the development, execution, and maintenance of sales pipeline infrastructure in Salesforce, in collaboration with Technology, and related resources, trainings and synergy with Unified State Strategy (USS) and regional teamsIn collaboration with Office of the SVP (OSVP), lead and manage the development of accurate data to facilitate goal setting at the division level by clarifying metrics and ensuring goals can be accurately cascaded and measured throughout the division.Work in close collaboration with RVPs to implement sales enablement strategies. Work with regional leadership to identify customer segments and develop systems to track progress towards regional goals for various customer segmentsIdentify how public policy, communications, marketing, partnerships support our strategy and value propositionWork with regional sales leadership to develop, execute, and update/optimize overall sales enablement strategy for two to four years in the future, collaborating with SDP leadership, anticipating account management needs, and aligned to divisional and organizational priorities.Lead and design sales incentive plans, as appropriate, in collaboration with OSVP, Talent, and Finance.Create the tools and structures to monitor and support the work aggressively in service of the account managersBring new ideas and recommendations on ways to enhance our sales/service work, grounded in sales best practices, research and field intelligenceStrengthen Service delivery models by executing on efforts in consultation with account management teams to create a consistent service delivery model for standard service offerings connected to SDP playbookLead Salesforce enhancement strategy that will track and report outcomes from sales and service activities, which captures field intel, progress to goal, short-/long-term opportunities, growth/loss of business, etc.Oversee trainings on sales enablement and related processes, ensuring they are engaging, relevant, and immediately useful to account management teams to drive sales and/or service outcomesMaintain and execute a philosophy of constant improvement to simplify, eliminate, automate, or build processes that meet the demands of today's needs as well as those of one to three years in the future, working across departments and divisions with key stakeholders to plan and execute changesBuild a trusted relationship with the sales team to deliver to account management teams data that help focus their time and efforts in determining states/districts/regions with growth opportunities for our programs and servicesLead data reporting and analysis for the division, creating and delivering high quality, consistently accurate, and useful standard reports and dashboards that show progress to goals and accelerate understanding of territories with opportunities for growth. Provide ad-hoc reporting as needed.Provide Leadership and Management (40%)Lead sales enablement and operations strategy development and execution for a cross-divisional and multi-functional team to ensure alignment with organizational, divisional and regional goals related to sales and service (including with RVPs)Support on streamlined USS process to drive the effective scaling of solutions across statesProvide coaching and support to ensure the team meets its goals, remains engaged, and contributes meaningfully to our missionOversee the development of and progress towards team goals and metrics, reporting through dashboards that focus and drive actionCoach each team member to grow and develop their skills and competencies, building upon their superpowers to accomplish outstanding resultsMeet regularly with SDP and cross-organizational executives to ensure alignment in strategy with regional goals and organizational priorities, forging the scope of sales, service and implementation domestically and internationallyPartner closely with executive leaders of other teams within and outside of SDP to ensure alignment and strong collaboration/integration of sales team practices and needs (e.g. Office of the SVP, Unified State Strategy, Strategy, Programs, Legal, Technology, Operations, Marketing)Represent SDP as the Sales Operations leader, with expertise in the integration of technology platforms (e.g. Salesforce, internal BI tools, data feeds, marketing leads, etc.) in a complex organization. This will drive goal tracking, metric development, and account strategy. Serve as the subject matter expert on all things sales-related and advocate across various divisions for what SDP needs to meet and exceed sales targets in short and long term.Manage Sales Operations (20%)Ensure on-time, consistent, and highly accurate processing of all revenue contracts, data privacy agreements, district/state technology agreements, and other client forms related to the purchase of our programs and services in collaboration with programs, operations, technology, finance, legal, and other internal partnersLead the annual update of sales processes, terms and conditions language/riders, Salesforce integration, in collaboration with program, legal, technology, and other internal partners.Communicate to and train the SDP account management team on updates for each program's sales cycle so that they can effectively engage in strategic selling with our state and district clientsLead the organization's process and efforts to respond to requests for proposals and requests for information from state, district, and higher education clients, ensuring the organization and your team submits the best possible proposal to win the business by collaborating with key leaders across divisionsFacilitate internal conversations when needed to help leadership and different divisions arrive at an agreed upon approach that meets both client and organizational needsAbout YouYou have:Ten to twelve years of directly related, progressively responsible work experience at the senior levelExperience leading high-performing teams with demonstrated success in management of a cross functional teamExperience setting the vision and strategy for infrastructure that drives sales and service strategies, plans, incentives, and procedures along with experience seeing that strategy through execution by designing and implementing the infrastructureDemonstrated resourcefulness in setting priorities and guiding investment in people and systemsExceptional ability to engage and influence C-level executives and team members effectivelyStrong written and verbal communication skills, including excellent oral presentation/public speaking skillsThe ability to proactively communicate about, take on and own challenges (i.e., you are not afraid to take risks)The ability to be flexible, navigate ambiguous spaces and work on multiple, fast-moving projects while also driving toward clarity and solutionsWorking knowledge of data analysis, performance/operational metrics, sales incentive programsDemonstrable competency in strategic planning and business developmentExpertise in planning and budgetingAptitude in decision-making and problem-solvingIn-depth knowledge and understanding of primary, secondary, and higher education environments, and of educational systems (e.g., schools, colleges, departments of education, agencies) preferred, but not requiredThe ability to travel one to two times a monthAuthorized to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $144,000 to $215,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-LinkedIn#LI-Remote#LI-MR1

Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type:This is a full-time positionAbout the TeamThe Advanced Placement Curriculum and Assessment team supports College Board in serving more than seven million students a year as they prepare for a successful transition to college through programs and services in college readiness and college success - specifically through the Advanced Placement (AP) Program. With more than 30 courses in a variety of subject areas, we are committed to promoting innovation, equity, and excellence for generations of students. Within the Advanced Placement and Curriculum Assessment pillar, our team focuses primarily on the development and growth of existing AP History and Social Science courses and the launch of new courses within the subjects.About the OpportunityAs the Director of AP Comparative Government and Politics, you will be responsible for preserving and improving the quality and validity of the AP Program's core deliverables within the subject domain: the course curriculum, the exam, and the professional development content. You will serve as the primary point of contact in AP for committees and communities of subject-matter experts and will be responsible for the curriculum, instruction, and assessment for AP Comparative Government and Politics, as well as the strategic growth of AP Comparative Government and Politics across the globe. Additionally, you will have the opportunity to present, speak, and moderate dialogue with academic and membership audiences to ensure that ongoing change and improvement within AP courses and exams is understood, accepted, and supported in secondary and post-secondary educational communities.In this role you will:Curriculum and Instruction (40%)Collaborate with the AP Instructional Products team to develop new products designed to address unmet teacher instructional needs, including developing prototypes, participating in small-scale market-testing, and creating models for subsequent development in conjunction with other AP workstreamsProvide curriculum and assessment development protocol training, translate between academics and technical experts (test developers and psychometricians), and collaborate to develop curricular and instructional materials and resources to support AP Comparative Government and Politics teachers worldwideRecruit, train, and directly supervise Committee members in designated subject areas as content development contributors. Liaise with key internal stakeholders (AP Publications, AP Project Management, and AP Professional Development staff) to execute project plansContribute to current research and best practices related to curriculum development, instructional pedagogies, and assessment; participate in regular discussions with other Curriculum, Instruction, and Assessment members on the current professional literature to build a set of common, shared beliefs about AP's direction within the larger educational communityAssessment (50%)Develop, review, and approve AP Comparative Government and Politics Exam content in collaboration with AP Assessment staff and ETS test development staff, ensuring the exam development aligns with approved curricula and test specificationsMake recommendations for AP Comparative Government and Politics exam design improvements in collaboration with and aligned to other College Board initiativesMonitor and improve exam validity and reader reliability in accordance with established AP program thresholdsConduct multiple face-to-face, weekend meetings and virtual meetings annually with each of the committees within the Director's stewardship as well as other committee meetings in the discipline as neededStrategic Growth (10%)Manage existing AP Development Committee recruitment and membership; direct the overarching AP outreach strategy for the AP Comparative Government and Politics courseRepresent and increase support for the AP Program's mission among external stakeholders in AP Comparative Government and Politics through a variety of strategies, including growth across all Comparative Government and Politics programs and initiativesRecommend strategies and approaches that will help the program effectively scale to support and encourage high usage across urban, suburban and rural districts geographically distributed. Support translating the existing PL model to effectively address the needs of AP teachers in that disciplineWork with the AP Higher Education team to co-develop and implement plans to raise college and university awareness of AP courses and exams in the subject areaAssist efforts to recruit college faculty and experienced AP teachers to serve as AP Readers; co-lead the planning and execution of discipline-specific AP Faculty Colloquia eventsCollaborate with pre-AP staff to develop a pipeline of resources to support the growth of AP Comparative Government and Politics across the globeAbout YouYou have:A Master's degree in Comparative Government and Politics (or a closely related field) required, doctorate strongly preferredExtensive AP classroom (or college equivalent) teaching experienceExperience with curriculum design and development (beyond an individual classroom)Experience with standardized assessment design or development (beyond an individual classroom)Experience with instructional design and implementation of professional learning for educatorsExcellent interpersonal and collaboration skills, including the ability to interact with staff at all levels and give and receive feedbackAbility to travel up to approximately 15%Experience with digital assessment (preferred)About College BoardCollege Board is a mission-driven not-for-profit organization that connects students to college success and opportunity. Founded in 1900, College Board was created to expand access to higher education. Today, the membership association is made up of over 6,000 of the world's leading educational institutions and is dedicated to promoting excellence and equity in education. Each year, College Board helps more than seven million students prepare for a successful transition to college through programs and services in college readiness and college success-including the SAT®, the Advanced Placement® Program, and BigFuture®. The organization also serves the education community through research and advocacy on behalf of students, educators, and schools.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $130,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-REMOTE#LI-GG1

About College BoardCollege Board is a mission-driven not-for-profit organization that connects students to college success and opportunity. Founded in 1900, College Board was created to expand access to higher education. Today, the membership association is made up of over 6,000 of the world's leading educational institutions and is dedicated to promoting excellence and equity in education. Each year, College Board helps more than seven million students prepare for a successful transition to college through programs and services in college readiness and college success-including the SAT®, the Advanced Placement® Program, and BigFuture®. The organization also serves the education community through research and advocacy on behalf of students, educators, and schools.About Career KickstartCareer Kickstart expands the successful AP model to the career and technical education (CTE) space, by offering schools a new set of career-oriented high school courses that provide students with relevant, high-quality instruction and experiences that lead to industry-recognized credentials and college credit, and ultimately, power students' progress to in-demand jobs in high-growth sectors and choice-filled lives.We are in the early stages of building this program and have a start-up culture.About the OpportunityAs Director of Career Kickstart Pilot Partnerships, you'll help lead recruitment efforts in schools, districts, and states to introduce and test Career Kickstart: a set of CTE courses - starting with a cybersecurity pathway - that comes with instructional supports and year-end assessments. You're passionate about bringing high-quality CTE opportunities to all students, and demonstrated experience doing this in the field, preferably in the west coast. A dynamic role, core to our success, you'll own recruiting pilot participants and managing implementation and learning in 10 states. You'll work with a cross-functional group to reach overall pilot goals and support successful program implementation. This includes training internal and external stakeholders on the program.The Career Kickstart team is a team of ten, and this person will be joining a smaller team of three within that team. State assignments will be divided based on expertise and past experience. The Director will need to be open to spending considerable in-person time recruiting schools/districts on west coast, including California.In this role, you will:Educate:Meet with state and district CTE leaders in your assigned states to outline the new Career Kickstart program and explore how it potentially could support their state and local CTE goalsDevelop and deliver presentations to best communicate CK features and benefit for our customersCollaborate with cross-functional state teams at College Board, and train staff on Career Kickstart to enable them to prioritize, recruit and implement the programRecruit:Recruit schools and districts to participate in both courses of our cybersecurity pathway, and our next pathway pilotsBuild strategic stakeholder relationships across states to support the program's growth over timeRepresent the program at national and state-specific CTE events to support recruitment effortsEngage:Develop and maintain a stakeholder engagement strategy that includes regular communication, collaboration, and feedback mechanismsBe persuasive in convincing needed stakeholders of the program's quality, using data and logic as well as your understanding of their goalsIterate:Work with program and product staff to make updates and changes to the program based on feedback from the fieldCollaborate with cross-functional College Board team to integrate program into existing prioritiesAnalyze recruitment metrics to identify patterns and develop strategies to improveAbout youSubstantial experience working with high schools, educators, and students to implement CTE programs and coursesA demonstrated track record of building and leading programs to meet ambitious goalsAn authentic commitment to the voice of the educator and the student - manifested in the ways you routinely engage these stakeholders to gauge satisfaction, receive input, and inform strategyExceptional organizational abilities - you get energy out of establishing processes and systems to successfully implement projects with multiple moving partsComfortable with ambiguity, eager to make changes as context shifts around you, and work cross-functionally to get things doneExcellent verbal and written communication skills, including experience presenting and facilitating meetings (remotely and in-person)Proven ability to build relationships and influence others to actionand experience building and managing long-term relationships with outside partnersA tendency to take initiative outside your formal responsibilities when the team needs youExcellent PowerPoint and good Word and Excel skills is a plusThe ability to travel 8-10 times a year to our NYC officeand state meetingsThis role can be remote, but living in West Coast is preferred You are eligible to work in the US for any employerAbout Our ProcessApplication review will begin immediately and will continue until the position is filled.While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process.About Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $135,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process#LI-REMOTE#LI-GG1

About College BoardCollege Board is a mission-driven not-for-profit organization that connects students to college success and opportunity. Founded in 1900, College Board was created to expand access to higher education. Today, the membership association is made up of over 6,000 of the world's leading educational institutions and is dedicated to promoting excellence and equity in education. Each year, College Board helps more thanseven million studentsprepare for a successful transition to college through programs and services in college readiness and college success-including the SAT®, the Advanced Placement® Program, and BigFuture®. The organization also serves the education community through research and advocacy on behalf of students, educators, and schools.About Career KickstartCareer Kickstart (CK) expands the successful AP model to the career and technical education space, by offering schools a new set of career-oriented high school courses that provide students with relevant, high-quality instruction and experiences that lead to industry-recognized credentials and college credit, and ultimately, power students' progress to in-demand jobs in high-growth sectors and choice-filled lives.About the OpportunityAs the course lead for CK Cybersecurity 1: Networking Fundamentals you will be a catalyst for change in expanding and diversifying the networking/cybersecurity talent pipeline and creating opportunities for students to own their futures. You are an experienced IT course designer and teacher at the high school level, or at the post-secondary level with high schoolexperience/interaction. You are excited to apply your experience and knowledge with Information Technology education to a role where you will pilot, launch, and manage the on-going improvement of a new networking course and assessment for high school students: Cybersecurity 1: Networking Fundamentals. You will also be responsible for the development and revision of instructional materials to ensure all courses are engaging and relevant for students.Your deep commitment to educational equity and the potential of all students will be a major asset as you work to ensure the networking course is designed to serve a diverse group of hundreds of thousands of high school students. Your experience providing consultation and implementing processes and strategies allows you to work effectively with teachers, higher education faculty, employers and workforce committees, and a diverse set of advisors to refine the course content, develop instructional and assessment materials, and train teachers.In this role, you will:Product Strategy & LaunchManage a standing advisory committee - made up of K-12 leaders, higher education professors and industry experts - to provide input and advice on the course and the associated assessment, instructional materials, and teacher training.Maintain a deep understanding of the career technical education (CTE) landscape and IT Pathways. Translate knowledge and updates in the field into Career Kickstart's program strategy and improvements.Support workstreams to ensure product/program delivers exceptional user experience to students, educators, and schools.Work with cross-functional teams to ensure program vision is translated into key design choices and technical requirements, and that development roadmap stays on track.Course Development and InstructionResponsible for updating and maintaining the Course Exam Description (CED) to ensure alignment with industry and higher education standards, ensuring it is relevant and valuable to students taking the course.Coordinate a broad coalition of stakeholders - including expert high school teachers, industry experts and higher education leaders - to ensure the networking course and assessment meets state standards and aligns to secondary, postsecondary, and industry needs and requirements.Collaborate with external curriculum development providers to ensure curriculum materials are aligned with course content and skills, support the overarching Cybersecurity 1: Networking Fundamentals course goals, and provide high quality materials for teachers and students.AssessmentCollaborate with the assessment team to on the Cybersecurity 1: Networking Fundamentals assessment, and:Develop strategies for formative and summative assessmentDevelop formative and summative assessment materials, including sample questions and task modelsReview assessment questions and formsAbout YouYou have:A degree in Information Technology or a related fieldora degree in teaching requiredThree years' experience teaching postsecondary or high school Information Technology courses with a focus in CybersecurityExperience with design and implementation of professional development as well as experience with instructional design and content development requiredPassion for networking and cybersecurity educationProven ability to manage and/or launch new projectsHigh degree of personal ownership and accountability to consistently deliver results in a fast-paced and high-profile environmentComfort with ambiguity and an entrepreneurial mindsetNatural curiosity and a commitment to continuous learningStrong organizational and time management skills with a process-oriented mindsetExcellent interpersonal, collaborative, and communication skills; demonstrated ability to establish positive working relationships at all levels of the organizationThorough understanding of the CTE landscape and experience with career-focused education offerings (e.g., coursework, credentials) that are successfully adopted in K-12, including development processes, state/district needs, emerging technologies, go-to-market strategies, partnership integrations, etc. PreferredAbility to travel up to approximately 10%You are eligible to work in the US for any employerAbout Our ProcessApplication review will begin immediately and will continue until the position is filled.While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process.About Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $135,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thrive#LI-REMOTE#LI-GG1You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process

About College BoardCollege Board is a mission-driven not-for-profit organization that connects students to college success and opportunity. Founded in 1900, College Board was created to expand access to higher education. Today, the membership association is made up of over 6,000 of the world's leading educational institutions and is dedicated to promoting excellence and equity in education. Each year, College Board helps more thanseven million studentsprepare for a successful transition to college through programs and services in college readiness and college success-including the SAT®, the Advanced Placement® Program, and BigFuture®. The organization also serves the education community through research and advocacy on behalf of students, educators, and schools.About Career KickstartCareer Kickstart (CK) expands the successful AP model to the career and technical education (CTE) space, by offering schools a new set of career-oriented high school courses that provide students with relevant, high-quality instruction and experiences that lead to industry-recognized credentials and college credit, and ultimately, power students' progress to in-demand jobs in high-growth sectors and choice-filled lives. We are in the nascent stages of building this program and have a start-up culture.About the OpportunityUnlocking opportunities for a wider range of students, especially in CTE, requires attentiveness to not only what is taught, but also how it is taught. To ensure students are successful in in-demand jobs and, ultimately, have choice-filled lives, we must prepare them with technical knowledge and the ability to apply their knowledge to solve problems in a work-based setting.As the Director of Career Kickstart Professional Learning, you will be a catalyst for change in expanding opportunities for students through teacher practice. In close collaboration with the Director of Career Kickstart Instruction and Training, you will play a critical role in developing and delivering Career Kickstart's pedagogical model and vision, the strategy to ensure all teachers are equipped to deliver CK courses in alignment to this vision, and building the suite of instructional resources for teachers and students to ensure every CK student leaves with the technical knowledge, professional skills, and applied learning experiences that give them the confidence and skills to be successful in an internship or apprenticeship in the pathway.Career Kickstart is a start-up within a large organization, College Board. You will be a part of the three-person Instruction Team within CK, a part of the larger CK team (approximately 15 people) and have the resources of the broader AP team to support you in your execution. In this role and in close collaboration with the Director of Career Kickstart Instruction and Training you will:Teacher Professional Learning (PL) - 35%Develop and execute a teacher PL program, inclusive of a week-long CK summer institute (CKSI) and through-year PL experiences, that ensure CK teachers (~1000 new teachers annually) are prepared to and supported in teaching CK pathway courses in alignment with CK's pedagogical model and vision. You will start by developing this for our first pathway: cybersecurity.Collaborate with CK's Market Adoption team to align teacher PL with state certification requirements to provide pathways for teachers to earn their CTE certification/credentialLead the creation and delivery of content in CK PL experiences (inclusive of asynchronous/synchronous and in-person/virtual opportunities)Facilitator Professional Learning (Train the Trainer) - 35%Recruit and onboard talent to facilitate high-quality CKSIs across the countryDevelop and execute an application process and retention strategy for CK PL facilitatorsDesign and develop a facilitator PL program to equip CK facilitators with the skills to successfully impact teacher practice in CK's PL offeringsInstructional Resource Development - 20%Collaborate with course leads to build and publish a suite lesson plans and other instructional resources that reflect CK's pedagogical vision and current discipline-specific best practicesConduct in-depth reviews of content developed by external creators to ensure alignment with CK's pedagogical model and visionEnsure coherence between the CK lesson plan suite and other instructional resources (including external curriculum provider offerings), teacher PL, and facilitator PL.Alignment and Cycles of Improvement - 10%Collaborate with course leads to ensure the content of course-specific teacher PL and facilitator PL is aligned with the corresponding course frameworks and industry/disciplinary practiceMaintain a deep understanding of the CTE landscape and best pedagogical practices and translate knowledge into Career Kickstart's program strategy and improvements related to teacher PL and instructional supportsEnsure all products are as fair, bias-free, and in alignment with CK/AP standards as possibleApply regular cycles of feedback from key stakeholders (e.g. teachers, schools/districts, students, etc.) to update and improve PL experiences for teachers, facilitator PL, and curricular resources (e.g. lesson plans, formative assessments, etc.)Support cross-functional teams and workstreams to ensure product/program delivers exceptional user experience to students, educators, and schoolsAbout YouYou have:A passion for and commitment to expanding educational opportunities for a diverse audience of students and teachers7+ years of relevant experience in CTE education, pedagogy, or teacher professional learning (including training the trainer)Demonstrated leadership or recognition in applying best pedagogical practices and an ability to translate knowledge into high-quality learning experiences for both teachers and studentsDemonstrated ability to design and implement high-quality teacher professional learningExperience with instructional coaching, instructional design, and content developmentProven ability to manage and/or launch new projectsHigh degree of personal ownership and accountability to consistently deliver results in a fast-paced and high-profile environmentComfort with ambiguity and entrepreneurial mindset and an ability to adapt and problem-solve when presented with new information, situations, or challengesNatural curiosity and a commitment to continuous learning and improvementStrong organizational and time management skills with a process-oriented mindsetStrong ability to make data-driven decisions to inform product strategy, development, and improvement cyclesExcellent interpersonal, collaborative, and communication skills; demonstrated ability to establish positive working relationships at all levels of the organizationExceptional communication skills that allow you to be clear, compelling, and persuasive across formats and audiencesThorough understanding of the CTE landscape and experience with career-focused education offerings (e.g., coursework, credentials) that are successfully adopted in K-12, including development processes, state/district needs, emerging technologies, go-to-market strategies, partnership integrations, etc. is preferredAbility to travel up to 10-12 times a yearYou are eligible to work in the US for any employerAbout Our CultureWe are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every team member can thrive, and systems and meeting structures where every voice is heardWe value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsRequirementsThis is a remote role, but residence in New York (where our central office is located) or one of our focus states - CO, TN, CA, TX or NC - is preferred.If you live in NYC, staff are asked to come into the office Tuesdays and WednesdaysWe are asking for all applications by April 15.Proficiency in Microsoft Word, Excel, and PowerPoint required.Background in K-12 education and/or Career and Technical Education is preferred, but not required.About Our ProcessApplication review will begin immediately and will continue until the position is filled.While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process.About Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $135,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application processEEOC statementCollege Board is proud to be an equal opportunity employer. We're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.#LI-REMOTE#LI-GG1

Vice President, Customer EngagementOperationsRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time position About the TeamCollege Board's Operations division (130 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading exciting work to advance customer experience through the use of innovative solutions, products and technology to enhance the delivery of digital assessments.The Customer Engagement department (65 ppl) is a combination of customer and technical support teams augmented by vendor operations, training and forecasting/planning to deliver all aspects of multi-channel support to our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year.This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to provide a positive and effective overall customer experience.About the OpportunityYou'll direct our day-to-day customer engagement work and all aspects of customer support and service, plus guide customer experience strategy and vendor operations aswe aim to deliver a positive experience for each College Board customers. This position is responsible for the delivery of services and support for our wide range of customers, including educators, students, parents, states and districts. You will also be a key contributor to our Operations leadership team as we complete our transition to a digital testing operation. Ready to lead an extraordinary team? Keep reading!In this role, you will be required to excel at the following to deliver effective and positive customer experience and support through excellent service, innovations and operational enhancements:Strategic Leadership: Develop and execute the strategic vision and roadmap for Customer Engagement aligning with the overall College Board mission and Operations division priorities.Team Leadership: Provide strong leadership and direction to the Customer Engagement team, fostering a culture of collaboration, excellence, inclusion and customer-centricityOperational Excellence: Drive operational efficiency and effectiveness across all Operations customer-facing functions and large external vendors, optimizing processes, workflows, and systems to enhance customer satisfaction and drive business resultsCustomer Experience: Champion a customer-first approach throughout the organization, ensuring the delivery of exceptional experiences at every touchpoint of the customer journeyCross-functional Collaboration: Collaborate closely with Program, Product, Technology and Field leadership, as well as Communications and Marketing to ensure alignment on customer needs, product enhancements, and go-to-market strategiesPerformance Management: Define key performance metrics and benchmarks for Customer Engagement, regularly monitoring and analyzing performance data to drive continuous improvement and operational excellenceCustomer Advocacy: Leverage the voice of our external customers and establish the people, processes and data required to advocate for them through a focus on their needs, feedback, and challenges to influence program and product policy and communications.Talent Development: Recruit, develop, and retain top talent, providing coaching, mentorship, and growth opportunities to empower team members to reach their full potentialRisk Management: Identify potential risks and issues impacting customer satisfaction and experience and operational delivery, developing proactive mitigation strategies to address them effectivelySpecific Responsibilities include:Set Vision & Strategy (40%)Set the overarching vision and direction for customer engagement at College Board and ensure a strong customer experience that is differentiated based on customer needs and expectationsFoster a customer experience mindset and framework for processes, products and decision-makingWork closely with different stakeholders across the organization to provide a strong service to our customers by addressing the root of the problemDevelop a deep understanding of College Board's customer base to drive change initiatives, business strategy and technology enhancement programs that improve the support and success of customersDevelop, monitor, and report on critical measurements and metrics that drive high levels of customer satisfaction; define clear measurements of successSet a strategic vendor management and optimization strategy for a wide range of customer support models, with a focus on cost management and experienceProvide Team Leadership & Management (40%)Effectively manage a high-performing, remote team of 5-8 direct reports to ensure they are engaged and working effectively toward accomplishing goalsProvide the leadership necessary to deliver results across the teamBuild and drive a performance-based culture and actions to support an inclusive and engaged teamEstablish critical forecasting and planning capabilities and anticipate and manage work volumes and budgets based on data; responsible for managing a vendor budget of ~$30MEnhance the customer support vendor management functionDrive Continuous Improvement & Innovation (20%)Provide actionable intelligence and insights via thorough analysis and assessment of all escalation data that comes into the teamMake data-driven decisions on continuous improvement for our escalations programs based on that analysis and insightsFoster an innovative culture to explore technology, AI and other solutions to help drive efficiencies in support models and improve experience metrics.About YouYou have:15+ years of directly related experience in customer operations, customer experience, or customer service with 5+ years in an executive leadership positionDirect experience working in a customer service call center, either as an individual contributor or in a management capacityDeep understanding of industry best practices, trends, and technologies related to customer operations and supportA proven track record of developing, coaching, training, and retaining top talent with high levels of engagementThe ability to empower others and effectively delegate work with accountabilityProven track record of driving operational excellence and delivering exceptional customer experiencesExcellent communication, negotiation, and interpersonal skillsAbility to thrive in a fast-paced, high-stakes, and dynamic environment and lead through changeExceptional strategic thinking, analytical and planning skills - you can build a strategy, connect the dots, and build towards the futureExperience as a highly collaborative leader with ability to influence others and build strong relationships across internal and external stakeholdersThe ability to communicate effectively with product leads and technologists to meet and drive business requirementsExperience leading high-visibility projects from start to finish with measurable resultsFluency with data and confidence in making data-driven decisionsDemonstrated success managing complex customer escalationsA passion for education and the impact that educators have on studentsThe ability to travel, at least once a monthEligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and panel interview, finalist interview and reference checks. This is an approximately a 10 to 12-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $176,000 to $260,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1

College Board - College Readiness Assessments / Institutional Assessment Management100% Remote (anticipated travel of 2-3 times/month)About the TeamThe College Readiness Assessments (CRA) division, comprised of approximately 40 mission-driven individuals, annually delivers the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9). The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, career, and college. We are committed to working with states, districts, schools, and community organizations to bring the opportunities that the SAT Suite provides to all students. As of Spring 2024, our assessments are now fully digital.Within CRA, the Institutional Assessment Management team is focused on day-to-day programmatic ownership of our in-school model that offers the full SAT Suite to students during the school day. Through deep understanding of the market dynamics of our States, Districts, and Schools, our seven-person team drives the use of the SAT Suite as a large-scale assessment at the state and district level. About the OpportunityAs Director, Institutional Assessment Management, you will play a critical role in the continued evolution of the digital SAT Suite. You will manage the day-to-day institutional purchasing policies and processes, business proposal development, and product functionality to support the use of the SAT Suite as a large-scale assessment at the state and district level. You are self-motivated and will use your proven ability to execute and move projects forward as you develop, influence, and implement strategies to secure new business and retain current customers. You will work closely with other College Board divisions like State and District Partnerships, Operations, Technology, Communications, Assessment Design and Development, Psychometrics, Research, and Legal.In this role, you will:Client Engagement and Business Development (65%)Build and maintain deep relationships with the largest state/district customers of the SAT SuiteSupport implementation of institutional purchasing models, policies, and processesSupport and implement a plan to ensure K-12 stakeholders are provided with information, communications, resources, and training to support their use of the SAT Suite of Assessments in collaboration with other teamsSupport and craft business proposals for competitive RFPs and RFIsInternal Collaboration and Product Development (35%)Develop and demonstrate a deep, thorough knowledge of College Board's SAT Suite of Assessments including program features, policies, platforms, systems, and dataProvide market intelligence to support general product development, roadmap prioritization, and administration policiesOrganize and facilitate cross-divisional meetings with key stakeholders to prioritize and manage the delivery of psychometric and assessment design related resources and reportsMaintain a deep level of knowledge related to education policy at the federal and state levels, with an emphasis on assessment, accountability, privacy, and fundingAbout YouYou have:7+ years of relevant and progressive experience in education or a related fieldDirect experience in strategic client engagement, product management, consultative sales and/or federal/state accountability ideally focused on products within the K-12 education spaceDeep knowledge of assessments; experience with College Board SAT Suite preferredDemonstrated experience collaborating in a cross-functional environment, managing expectations with internal and external stakeholdersPassion for education and deep commitment to the College Board's mission of promoting educational equity, access, and excellence for all studentsDemonstrated ability to build deep and meaningful relationships that influence others to action Strong organization and prioritization skills and the proven ability to move forward multiple time-sensitive projects in concert, both independently and as a member of the teamAdept problem-solving skills, including using data to inform decisions and actionsAbility to travel 2-3 times a month to external client sites and College Board officesBachelor's degree requiredAuthorization to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $76,000 to $125,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on these criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-MS1#LI-REMOTE

College Board - College Readiness Assessments / Digital Product Management100% Remote (anticipated travel of 1-2 times/month)About the TeamThe College Readiness Assessments (CRA) division, comprised of approximately 40 mission-driven individuals, annually delivers the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students worldwide, with the aim of shaping their paths to college, career, and life after high school.Within CRA, the Digital Product Management team is responsible for all educator and student-facing products that power the delivery of the SAT Suite. This includes products that facilitate ordering, registration and reporting of the assessments, and bookend the digital assessment platforms known as Test Day Toolkit and Bluebook. We are a talented team of eight product managers and product owners with deep knowledge of the assessment space, students, educators, and the K12 market. Our product portfolio spans K12 schools, districts, states customers, and direct-to -consumer business models. A significant channel through which our assessments reach students is via multi-year contracts with states committed to providing SAT Suite opportunities to all their students. Many of these states also use the SAT Suite to meet federal accountability requirements under the Every Student Succeeds Act (ESSA). Now that the SAT Suite is fully digital, our states, districts and schools engage with an ecosystem of digital products to prepare for, administer, and receive assessment results. These products serve tens of thousands of schools, hundreds of thousands of educators, and millions of students each year.About the OpportunityAs the Senior Product Manager, K12 State Data Management and Reporting, you are a customer-focused and organizationally aware leader with a keen eye for detail. You will utilize your inquisitive mindset and learning agility to gain a thorough understanding of our current state contracts and RFP commitments. You will build relationships directly with our senior state contract leads across the country. You will collaborate with the College Board state implementation teams, to ensure that access to college readiness assessments does not represent a barrier to accessing higher education and other post-high school opportunities. You will serve as product manager, implementation consultant, School and District Partnership team liaison, and partner to our state data management and state data exchange development teams, working closely with their engineering manager.Your responsibilities extend to internalizing the current list of product features that are externally committed or contractually required to meet the bespoke needs of our valuable state partners. By leveraging customer metrics and insights, you'll identify desired improvements and enhancements. Collaborating directly with architects and engineering managers, you'll craft a vision and prioritized feature roadmap that satisfies the greatest number of core user problems and needs. You will be a critical partner to CRA's program and product leadership, backed by unwavering senior leadership support to establish the digital SAT as the premier standardized assessment of choice for our current and prospective state partners.Your proactive approach involves seeking useful information to shape our products for the good of the user, while simultaneously building strong, productive relationships with teams and stakeholders. As you navigate complexity, your initiative and leadership come to the fore, allowing you to influence outcomes across the organization. Your ability to seek insights, lead teams, and drive value for our customers makes you an invaluable asset to our mission-driven work.In this role you will:Product Vision and Roadmap Development (35%)Develop and communicate the product vision and roadmap for our state partners, adapting it as market needs and internal priorities evolveEnsure alignment of product roadmap to market/customer needs, organizational goals, and prioritiesGain understanding of customer needs and validate solutionsWork with stakeholders to identify opportunities to reduce operational complexity and riskProactively define and communicate Objectives and Key Results (OKRs) for the products that drive action focused on outcomes (vs. outputs)Market Understanding and Insights (20%)Establish and maintain a deep understanding of the market including the competitive landscape, trends in the market, customer needs and market requirementsConsistently gather market data and user feedback to shape the product roadmap and enhance user experienceStay informed about market trends and key requirementsMonitor competitive offerings and alternative solutions in the marketFeature Delivery and Implementation (30%)Deliver the highest priority features on the roadmap that are aligned to product vision and organizational prioritiesManage enhancement requests from stakeholders (both internal and external)Effectively oversee the flow of initiatives and features, participating in planning activitiesCollaborate with product owners to define release plans and gain a shared understanding of work within developmentteams backlogsWork closely with service units to collect data on product usage to inform prioritization of featuresGive feedback to product owners during demonstrations of product designs and completed workCollaborate with product owners and College Board internal functions to develop and update external and internal training, support materials, manuals, marketing materials, and communications for new product featuresCommunicate product updates to internal and external stakeholdersCollaborate with internal functional areas to identify and implement changes to the product's implementation processes, program policies, and operational support modelNew Product Development Leadership (15%)Lead new product development efforts for a product offeringDevelop business case and rationale for new product investmentsLead cross-functional teams to deliver new product offering into the marketCollaborate with teams across the organization to develop a go-to-market strategy and launch planAbout YouYou have:10+ years relevant experience including experience managing a product from inception through design to implementation and launchExperience working in an educational technology (EdTech) product company, ideally with a focus on products serving large K12 school districtsAgile product development experienceExcellent verbal and written communication skillsAbility to complete complex tasks on short deadlines in a fast-paced environment, with excellent prioritization skillsExperience distilling data to inform key decisionsExperience designing and communicating Objective and Key Results (OKRs)Experience mentoring junior colleaguesDemonstrated proficiency creating business cases and receiving buy-in from senior leadershipExperience presenting in high stakes internal and external settings, seeking to drive understanding and alignmentBachelor's degree or equivalent required; MBA or related master's degree preferredAuthorization to work in the U.S.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $120,000 to $180,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on these criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-MS1#LI-REMOTE

Senior Director, Higher Education Strategic InitiativesCollege Board - Governance, Membership, and Global Higher EducationRemote, California based highly preferredLocation: This is a fully remote roleType: This is a full-time positionAbout the TeamThis role is within the Strategic Higher Education team but will be working very closely with the State and District Partnerships teams.The Strategic Higher Education unit and the State and District Partnerships teams are dynamic, high-energy teams focused on expanding opportunities for students by partnering with educators. The Strategic Higher Ed team works with higher education institutions, states, and state systems of higher education to advance College Board programs and goals. The team provides leadership across the organization on higher education strategy and holds primary relationships with enrollment and admission leaders across the country.The State and District Partnerships team partners with educators in state departments of education, school districts, schools and educational organizations to expand opportunities for students to own their futures through College Board programs including assessments (AP, PSAT, & SAT), BigFuture, and College Board Search.About the OpportunityAs the Senior Director, Higher Education Strategic Initiatives, you are responsible for developing, coordinating, and influencing higher education public policies that improve the student educational pipeline and outcomes, with an immediate focus on enabling the growth and acceptance of Advanced Placement access courses in California. You will do this by bringing, building and maintaining strong and mutually beneficial relationships with the major public higher education systems and institutions in California (including the University of California and the California State University systems, the Community College Network, and other state level Higher Ed associations). You are the College Board "expert" on California-specific higher education trends, policies, and the current goals and needs of these major higher education systems.You will leverage your know-how, experience and relationships in California to partner with Higher Education team members to help advance partnerships in other states. You are invested in and passionate about developing close working relationships with the university central offices, individual university campuses, and key university governance committees. You are solutions-oriented and will work closely with College Board's State and District leadership, Higher Education leadership, and account managers as well as with College Board senior leadership across the organization.In this role, you will:Relationship Management (50%)Manage UC, CSU and community college system relationships to advance their understanding of the value of College Board's products and services.Build strong relationships with UC, CSU, and CCC's central offices, administrative leadership and appropriate committees, and partner with and support the AP Higher Ed team in facilitating and coordinating key faculty and academic unit relationships in support of credit policy.Provide intelligence and direction on a range of emerging trends affecting students getting ready, getting in, and getting through college at 2- and 4-year programs of study in California.Design and conduct workshops and technical assistance trainings that help inspire California higher education officials and users to support the adoption of critical College Board products and services.Working across internal teams in prioritized states, embed efforts to drive coordinated strategies and plans that align K12 and Higher Ed objectives and actions, with the goal of seamlessly supporting access and equity for all students.Strategy and Project Management (50%)Work across multiple programs and teams within the College Board and with the major California higher education systems to initiate dialogue and generate support for College Board products and services.Recommend and enact strategies advocating utilization of College Board programs and services in California and other state systems, as assigned.Provide strategic direction, monitoring and tracking of College Board products and services, especially trends and potential issues affecting student success in California and other states, as assigned.Ensure strong strategic alignment, linkages, and communication between Higher Ed and K-12-focused efforts, including building necessary partnerships with other advocates and constituents who could help advance College Board's efforts in prioritized states.About YouYou have:Master's degree and/or at least ten years of progressively responsible work experienceExtensive experience working in and knowledge of the public California higher education system, with experience working in a system central office, enrollment function, or on academic placement and credit policy strongly preferredA passion for education and a deep commitment to the College Board's mission of promoting educational equity, access, and excellence for students of all backgroundsStrong project management, problem solving capabilities, and analytical skillsExtensive knowledge of client needs and the ability to identify and meet the needs of prospective clientsSuperior interpersonal skills and ability to relate to university staff and faculty at various levelsCollaborative and consultative approach to workExcellent verbal and written communication skills, including oral presentation/public speaking skillsExcellent PowerPoint, Word, Excel, and MS Project skillsWillingness and ability to travel extensively (up to 40%)Authorized to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $104,000 to $165,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-LinkedIn#LI-Remote#LI-MR1

Assistant Director, Events OperationsDivision: Global Higher Ed and MembershipLocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type:This is a full-time positionAbout the TeamThe Events team at College Board is a dynamic, high-energy team of event professionals who are committed to member-led, mission-driven events that bring together professionals and thought leaders across disciplines to address access and success issues that challenge - and inspire - educators at all levels and in all professions.. Our conferences include College Board Forum, AP Annual Conference, A Dream Deferred: The Future of African American Education, Prepárate: Educating Latinos for the Future of America, and the Native American Student Advocacy Institute (NASAI). Our conferences are solution driven, aimed at empowering educators with knowledge, perspective, and material they need to best serve their organizations. Our 6,000 member organizations include high schools, districts, higher education institutions and systems, nonprofits and government agencies.About the OpportunityAs the Assistant Director, Event Operations, you will play a critical role in connecting the dots between planning and execution. You are eager to dive into details and proactively support the teams work. If people admire you as someone who is super reliable, gets stuff done and brightens the world around them, then we want you to consider joining us. The role is for an ambitious, detail-obsessed, and personable individual at an influential, mission-driven education organization. You'll be the "first line of defense" for logistical and administrative issues, seeking to resolve them swiftly and proactively.In this role, you will:Project Management & Administration (40%)Collaborate with Executive Director and team on tasks related to project management, including updating assigned projects and identifying any challengesSupport, execute and assist with updating Project Plans by event in Microsoft 365 PlannerServe as point of contact for critical aspects of our events from email flow/marketing to procurement processes. The team will look to you to lead communications and execution of these tasksLead travel coordination for National Advisory Committee travel and/or group bookings; track and audit travel activities, expenses, and payments for committee membersProvide support and help with the events inboxes; reviewing and responding to communications receivedMaintain confidentiality and exercise superb judgment in dealing with sensitive information, and/or escalate issues as necessaryMeeting and Logistics Planning (40%)Ensure flawless execution of high-profile meetings held in conjunction with the event portfolio, including and not limited to: attendee logistics and itineraries, scheduling of rehearsals and dinners, and meeting execution, utilizing College Board technology solutionsProvide a wide range of support for GMA meeting management, such as: update event records, schedule meetings, and generate reports and divisional in-person and online meetingsCoordinate logistics of annual on-boarding of National Advisory Committee MembersProvide support and assist in compiling presentation decks and documents for monthly National Advisory Committee Meetings.Regularly engage and build strong relationships with College Board leaders, relevant support staff and external stakeholdersDatabase and Reporting (20%)Assists in the setup of event registration process on CVENT platform, including special paths for VIP groups.Maintain session updates across platforms -Cvent (website, speaker management) and Guidebook (mobile application).Fulfill routine data requests, and maintain core membership data using Salesforce, for example generate reports of key data points, process contact updates and manage rostersMaintain and have command of event attendee information in CVENT, for example: regularly generate event attendee reports, clean event registration data to ensure accuracy, researches and makes necessary updates to attendee records, and be able to answer ad hoc questions about event attendee trendsFacilitate seamless data integration across diverse platforms, to optimize information flow and enhance organizational analyticsAbout YouYou have:You are obsessed with details, highly organized, and have impeccable follow throughYou have a proactive mindset - ability and willingness to proactively solve problems, anticipate and prioritize key tasks and resolve issuesYou value and strive to provide excellent customer serviceYou have command of some of the technologies that guide our work, specifically Microsoft 365, Salesforce or like CRM, CVENT and Expense Systems (e.g. Concur) and have willingness to master allYou have systems and routines that guide your daily operations and help you squeeze efficiency and productivity out of your timeYou are an empathetic team player who values the people they work with by acknowledging their milestones and momentsYou work well under pressure and value and seek out feedbackStrong written communicator who can go from crafting the perfect email to proofreading a stakeholder memo to presenting remotely or in-person to groups of varying sizesYou are trustworthy, have excellent judgement, and are a skilled collaboratorYou have 2-3 years experience in operations or related fieldA passion for supporting educational and career opportunities for millions of studentsWillingness to travel 10-12 times per year for internal and external meetings/eventsMust be authorized to work in the USAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $44,000-$70,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.#LI-REMOTE#LI-NM1