Customer Service Representative Salary in Texas, USA

Position Description: Infinite Electronics is investing in bright, agile, and diverse talent to join our Customer Success Center. The Customer Service Representative will drive customer satisfaction and revenue by exemplifying a customer-centric attitude delivering superior service through every call, chat and email interaction. This role will report to the Sales and Service Supervisor and will work closely with inside sales and technical sales support. The successful candidate should exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.The Customer Success Center currently works in a hybrid work environment, but employees could be required to be in-office up to 5-days a week based on changing business needs. If you are interested in working in an employee-centric environment with a customer-centric mindset, this is the role for you! General Duties and Responsibilities:Handle large volume of calls, chats and emails along with order processing and order management with quality while maintaining Infinite's value proposition of same-day turnaround.Build positive relationships by identifying customer needs, researching issues, resolving customer concerns and providing solutions with urgency, empathy and a customer-centric attitude.Maintain customer satisfaction and loyalty during difficult customer interactions by leveraging outstanding conflict resolution skills thus resulting in an excellent customer experience. Communicate and collaborate cross-departmentally to ensure you are providing accurate, up-to-date information both internally and to our customers.Collaborate in compiling information critical to continually improving upon our customers' experience and driving company strategy.Recommend improvements for systems and processes to boost organizational efficiency.Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.Required Knowledge, Skills, Abilities and Personal Traits:Must embody Infinite's "Hedgehog behaviors" of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.Display strong communication skills (written and verbal), active listening skills, and interpersonal skills.Demonstrate computer proficiency in Microsoft Word, Excel and Outlook with the ability to use multiple programs concurrently including CCaaS platform.Motivation and ability to learn new concepts quickly and adapt to a changing and fast-paced environment. Demonstrate strong work ethic through collaboration with peers fostering a strong culture of teamwork.Curious mind with an aptitude for learning.Reliable, dependable, and highly organized with strong time management skills.Task oriented with an attention to detail. Education and/or Experience:1-2 years minimum in a high paced customer facing sales or service environment.Experience interacting between multiple brands and multiple internal systems (i.e., ERP's) preferred. High School Diploma required with college degree preferred.Technology related B2B experience preferred.Physical Job Requirements:Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners. Ability to carry/lift 10 lbs.Sitting at a desk.Environment: Work environment is typically an office environment located on-site during normal or extended business hours. You will work a minimum of two days a week in the office. Infinite continually reviews deployment including our work environment policy, which is subject to change at any time to serve the best interests of the business including the requirement to be on-site 5 days per week. Accommodation: Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equal Employment OpportunityInfinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.

Overview This position is located in Houston, TX 77007. The Customer Service Representative will facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower.Responsibilities Answer incoming phone calls. Record events and prepare scheduled reports. Attend daily meetings as required. Review traffic for status, accuracy, and report any potential problems to the appropriate department. Assign primary vessel group as required. Confirm trip requirements are met. Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.). Assist in the facilitating any action plans developed to address a problem. Coordinate horsepower requirements with the Scheduler or Scheduling Manager. Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required). Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required). Schedule barges as directed. Send vessel orders as directed. Coordinate fleet departures/arrivals. Calculate and update ETAs on barges in Oasis. Call dock representatives to solicit status for barges prior to arriving port. Tender barges upon arrival in port as required. Document all pertinent trip information and complete reports and written turnover plans for shift relief. Coordinate trip requirements including but not limited to Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc. Communicate delays to Sales and customers. Monitor heating orders. Ensure appropriate traffic is correctly entered into Oasis. Act as ship agent (cleaning, fueling) when required. Assess all criteria to determine shore tankermen service. Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc. All other duties as assigned. Qualifications Follow procedures and verbal/written instructions. Organized, detail-oriented and accurate. Self-motivated and multi-task oriented. Strong written and verbal communication skills. Ability to operate standard office equipment such as a personal computer. Identify and review upcoming requirements (orders). Education/Experience: High school diploma or formal training required; college degree preferred. Prefer minimum 1 year logistics or maritime experience. Working Conditions: Standard Office Criteria Work a 12 hour daily shift (7days on, 7days off) with alternating Customer Service Representatives in order to provide 24 hour continuous coverage. Must be able to work in an open and busy environment and handle a fluctuating workload and intermittent high-stress. Some on-call requirements.

Are you a recent graduate or a student eager to commence your career with enthusiasm, creativity, and a hunger for learning? We invite you to apply! This role presents a unique opportunity for professional growth, involvement in stimulating projects, and integration into a team that recognizes your potential. Embark on this thrilling journey with us, and together, let's accomplish remarkable feats!We're looking for Customer Service Agents! We are in search of talented, driven individuals to join our team and aid our client in delivering exceptional customer service experiences!Position Title: Customer Service AgentEmployment Type: DIRECT HIRELocation: AUSTIN, TX (in-office, not remote)The Customer Service Agent will uphold the company's reputation for outstanding customer service and operational excellence. With the ability to manage diverse responsibilities, this role transcends conventional customer service duties to encompass operational and innovative elements, ensuring each day is dynamic and fulfilling. This position is well-suited for current college students or individuals with a Bachelor's degree, eager to apply their academic knowledge in a dynamic real-world setting.Primary Responsibilities:Customer Support: Deliver exceptional service via phone, email, and chat channels.Operations Assistance: Aid in optimizing operations and proposing enhancements.Innovative Thinking: Actively contribute to brainstorming sessions to devise novel customer service approaches.Organization: Efficiently manage tasks and projects while maintaining quality standards.Team Collaboration: Collaborate closely with other departments to ensure seamless service provision.Knowledge Enhancement: Continuously update understanding of products, services, and policies.Documentation and Reporting: Maintain accurate records of customer interactions and generate necessary reports.Requirements:Currently enrolled in college or possess a Bachelor's degree in Business, Communications, or a related field.Outstanding communication and interpersonal abilities.Capacity to multitask and adapt to shifting priorities.Problem-solving aptitude coupled with innovative thinking skills.Basic proficiency in CRM systems and Microsoft Office Suite.Demonstrated capability to work independently and within a team.Open to recent graduates and students!Preferred Qualifications:Previous experience in customer service or operations is advantageous.Strong organizational and time management proficiencies.Proactive approach to identifying and implementing operational enhancements.Job Type: Full-timeSalary: From $20.00 per hourExpected hours: 40 per weekBenefits:401(k) matchingDental insuranceHealth insuranceVision insuranceExperience level:No experience neededShift:Morning shiftWeekly day range:Monday to FridayWork setting:Call centerIn-personOfficeAbility to Commute:Austin, TX (Required)Ability to Relocate:Austin, TX: Relocate before starting work (Required)Work Location: In personEdit jobOpenView public job page

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The Customer Service Representative will be the first point of contact for our customers, providing excellent service and support. This role is crucial in ensuring a positive customer experience and building strong relationships with our clientele.Things to consider before applying:Must be at least 18 yrs of ageMust live in Houston, TXMust NOT have any felon criminal record less than 7 yrs ago, misdemeanor is okayKey Responsibilities:Customer Interaction: Interact with customers via various channels (phone, email, chat, or in person) to provide information, resolve issues, and answer inquiries.Problem Resolution: Address customer concerns, troubleshoot problems, and provide timely and effective solutions. Escalate issues to the appropriate department when necessary.Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.Documentation: Maintain accurate and complete records of customer interactions, including inquiries, complaints, and resolutions.Feedback Collection: Gather and relay customer feedback to the product development and marketing teams to help improve products and services.Quality Assurance: Ensure all interactions adhere to company policies, quality standards, and compliance regulations.Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the customer experience.Requirements:Proven customer service or related experience.Excellent communication and interpersonal skills.Ability to remain patient and composed in challenging situations.Strong problem-solving skills and attention to detail.Familiarity with customer service software and databases.Adaptability and a willingness to learn and implement new processes.Ability to work in a fast-paced, team-oriented environment.Strong time management and organizational skills.

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.Daltile is seeking a Customer Service Representative who ensures effective and efficient coordination between The Company and its customers with a high level of service and support. This dynamic team member will quickly process sales orders and resolve customer product or service issues. This experienced representative will establish and maintain positive business relationships, internally and externally, to promote company goals. A significant level of interpersonal and communication skills is required for success in this role.Primary functions are: Demonstrates the ability to perform all entry and intermediate-level tasks. Facilitates communications between various Customer Service Operations work groups. Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area. working knowledge of other related disciplines. Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement. Plans and organizes non-routine tasks with w/approval. Establishes priorities of work assignments. Solves many complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods. practices to obtain imaginative, thorough, and practical solutions to questions. Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with area and employees involved with specific product lines and services. Limited supervision. Receives no appreciable instruction on routine work and general instruction on new lines of work or special assignments. Serves as backup to at least two specialized functions in the team. Ability to train other CSRs. Participates in special projects and performs additional duties as required. Must be available to work rotating shifts. Education and Experience: A High School Diploma or GED equivalency is required. 2 or more years of call center or customer service experience. Customer account management experience preferred. Flooring industry experience preferred. Competencies: Excellent oral and written communication skills. Demonstrated ability to interact effectively with individuals at all organizational levels required. Good voice quality that is conversational and professional. Must have the ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills is required. Strong interpersonal relationship-building skills. Moderate computer skills - Word, Excel, and database experience is a plus. Detail-oriented with the ability to multi-task, and manage priorities and time effectively. Ability to work in a fast-paced environment. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

A leading manufacturer of custom-engineered valves and controls for rotating equipment is looking for a Customer Service Representative to oversee all aspects of customer support. The ideal candidate is a self-starter with exceptional problem-solving skills, superior customer service, and excellent communication abilities. Demonstrating a professional demeanor and positive attitude, the new team member will uphold outstanding service standards by ensuring utmost customer satisfaction and adhering to company policies and guidelines.Salary: $60,000-$70,000Location: Houston, TXType of Position: Direct HireResponsibilities: Answer phones and provide feedback on product recommendations, stocking levels, order status, order tracking, etc.Issue quotations and process customer orders for multiple product lines.Provide alternative products/solutions for out-of-stock items or long lead-time items.Provide technical assistance to customers and team members.Attention to detail; error rate less than 1% required.24-hour turnaround time for order entry into ERP system as well as returning customer voice mails and emails.Proactively contact customers with order status updates.in Continuous Improvement activities.Requirements:5+ years of experience in a manufacturing customer service environmentSome college is a plus; technical/engineering degree preferredStrong computer skills and a good working knowledge of MS Office and an ERP systemMust have technical experience, preferably in valves or similar productsAbility to use problem solving skills to identify and resolve customer-related issuesExcellent verbal and written communication skillsCustomer-focusedSelf-starter; able to work autonomously and in a team environmentExcellent attention to detailAbility to understand and eventually teach technical concepts in an understandable wayStrong willingness to assist other team members with customer-related issuesDemonstrated ability to multitask organizational and conflict resolution skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations to write reports, business correspondence, and procedure manuals to effectively present information and respond to questions from groups of managers, clients, customers, and the general publicDue to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

LINK Staffing Services has partnered with our nationally well-known client to fill immediately available Customer Service roles. You will be joining a team-centered environment where openness, transparency and accountability are encouraged at all levels.Benefits:These are temp-to-hire positions with competitive benefits immediately offered. The right candidate will be a dependable, motivated, career-minded individual who is eager to join the team and jumpstart their career.Upon permanent hire, employees are offered competitive salaries, flexible benefits, 401(k) options, on-the-job training, and frequent opportunities for professional development.Salary/Shift informationTuesday - Saturday $20-$22/HRThe Customer Experience Representative role operates in a professional office setting.Essentials Functions:Receive and Promptly Respond to Customer Queries.Document customer concerns and resolutions within each order worked.Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitmentsMaintain up-to-date product, sales, services and company knowledge.Investigate customer's problems and collaborate with multiple departments to find solutions and resolve issues.Demonstrate the Company's Core and Growth Values in the performance of all job functions.Maintain reliable attendance.Qualifications:Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.Accurately respond to customer inquiries through instant messaging softwareUtilize available resources to respond to customer inquiriesFluent in English; reading, writing, and speakingAbility to type ?50 WPMRigorous critical thinking skillsOrganization skillsSelf-Motivated and Self StarterWork well under pressure in a fast-paced environmentEducation:High School Diploma required. Associates degree or 2 + years college coursework completed preferred.1-2 years' customer service experience, preferably in a contact center operations environment.Additional experience in customer sales, customer service, or digital communications is a plus.Live CHAT representative experience is a plusCall center or tele-sales experience is a plusZenDesk / CRM

Get ready to grow with us! Northwest Pipe Company is the nation’s leading manufacturer of water infrastructure products and with over 50 years of experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We’re immediately seeking a Customer Service Representative with to join our ParkUSA team in San Antonio, TX.   We Offer: Medical, Dental, Vision, Life, AD&D Insurance Paid Vacation, Holidays, and Sick Time 401k Retirement Savings Plan with Employer Match Bonus Potential (2x per year) Up to $5,000 per year Tuition Reimbursement Employee Assistance Program (EAP) Opportunities for Career Advancement Values-Driven Culture Committed to Diversity, Inclusion, and Safety   Our Values: Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions. Commitment is not only promising to do something, but actually investing in the necessary effort and actions to make it happen. Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.   ABOUT THE JOB: The responsibility of the Customer Service Representative is to provide all-around support to the Group Manager and Project Sales Representative. Duties include filing, organizing, taking phone calls, assisting with purchasing, submittals and general secretarial duties.   ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES: Provide clerical and administrative support to the sales team. Create and distribute customer production tickets daily. Generate quotes and enter sales orders. Maintain and distribute department related information daily. Complete and maintain a variety of reports as directed by the PSR. Utilize software tools to manage a variety of tasks such as quotes, orders, requisitions, drawings, & packing slips. Assist in the implementation of operational projects as needed. Communicate with management about operations and/or dispatch processes. Assist with processing payments and other financial tasks as necessary. Communicate with customers about service issues as needed. Communicate with employees about scheduling and work assignments as needed. Regular, reliable, predictable attendance and performance of the essential functions.   KNOWLEDGE, SKILLS, ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong administrative and organizational skills with an attention to detail Proficient in Microsoft Office Excellent verbal and written communication skills Strong customer service skills Ability to work effectively as a team member, establish and maintain cooperative working relationships Ability to self-manage and multitask Ability to learn new programs Possess a positive attitude and a strong work ethic   EDUCATION AND/OR EXPERIENCE: Associates degree from an accredited college preferred but not required 1-year experience in a corporate office environment, Sales office preferred Proficient in Microsoft Office SAP Experience preferred Excellent verbal and written communication skills Able to read, write and speak in the English language    Our organization maintains a drug-free workplace. Except where prohibited by state law, all offers of employment are conditioned upon successful passing of a drug test and background check. Northwest Pipe Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. Northwest Pipe Company reserves the right to close the position, with or without notice, if a qualified candidate is identified prior to the close date.  

Composites ONECategory: OperationsReq Number: CUSTO002272Schedule: Full TimeLocation: Fort Worth, TX 76177, USAJob DetailsDescription At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success – taking care of our customers.   Are you ready for a rewarding career?We are searching for a Customer Service Representative to join our growing Operations Team!Now is the time to move forward and make an impact!As a Customer Service Representative you will serve as a primary customer contact and deliver Stellar customer care through accurate order entry, problem resolution and organizational support. You will also be responsible for maintaining customer accounts, coordinating communication between the customer, Sales Team, Supply Chain Team and other internal staff, to maintain a high level of customer satisfaction. How will you impact our organization as an Customer Service Representative on a daily basis?Confirm weekly customer orders. Promote new and existing products to customers.Provide price quotes on products. Maintain customer accounts and resolve customer issues. Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction.Perform other duties such as:InvoicingProcess credit card ordersObtain proof of deliverySort and distribute incoming mailReview and prepare outgoing mailFile invoicesRequired Skills and Qualifications:A minimum of three years experience in a non-retail customer service environment.High School Diploma or GED required; Associates or Bachelor's degree preferred.Experience in a business to business account support and distribution role strongly preferred.Ability to effectively prioritize and manage multiple tasks.Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.Ability to travel for training and relationship-building (10%). Why should you join Composites One?CULTURE: This is a great place to work! We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.INTEGRITY: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and Team Members to build meaningful relationships!CONTINUOUS IMPROVEMENT AND INNOVATION: To remain successful, we must continuously improve and innovate. At Composites One, we value collaboration, and sharing ideas so that we can grow and drive continuous improvement and innovation together.Join us in creating a brighter future for the customers we serve!About Us: Composites One LLC  is the leading supplier of essential materials for  Wind Energy, Aerospace, Defense, Consumer Recreation and Construction Composites Manufacturing. We have a global presence and operate  44 North American distribution centers. As a family business, for over 60 years we have had a culture that treats each Team Member with  respect  and offers opportunities for growth and personal success. Learn more about us at compositesone.com!  Commitment to Diversity, Equity, and Inclusion At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation. ADA Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at [email protected] Behaviors:Motivations:EducationExperienceLicenses & CertificationsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)PI240053655

Associate Customer Service Representative Apply now » **Date:** Apr 18, 2024 **Location:** Evansville, IN, US, 47711-5540Houston, TX, US, 77002 **Company:** CenterPoint Energy **CenterPoint Energy and its predecessor companies have been in business for more than 150 years.** **Our Vision:** Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. **Our Commitment:** CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. **Job Summary** **Center Point Energy** is looking for a **Associate Customer Service Representative** to join our **Team** , located in **Evansville, Indiana** . You will have the ability to: **This position receives and responds to customer inquiries, complaints or sales/promotional opportunities for CenterPoint customers in a fast paced, high call-volume environment.** **Essential Functions** + Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution. + Performs direct customer contact through various channels including phone, email and chat. + Completes administrative functions and data entry. + Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets. + Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts. + Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls. + Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc. + Ensures proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed. + Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.). + Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary. **Education Description** + Requires a high school diploma or GED. **Experience** + Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns. **We want you to know** Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. **Diversity, Equity and Inclusion** CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. **What we bring to you** + Competitive pay + Paid training + Benefits eligibility begins on your first day + Transit subsidies + Flexible work schedule, paid holidays and paid time off + Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston + Professional growth and development programs including tuition reimbursement + 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution **Job Type:** Full Time **Posting Start Date:** 03/18/2024​ **Posting End Date:** 04/14/2024 This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Apply now »