Universal Service Representative Salary in Texas, USA

DescriptionSummary:Pharmacy Services Representative (PSR) works under the direction of Clinical Pharmacists to provide pharmacy services with compassion, excellence and efficiency. The PSR is responsible for managing orders received at the CHRISTUS Specialty Pharmacy and serving as a liaison between patient, plan, provider and pharmacy.Responsibilities:• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.• Must be 18 years of age or older• Performs data entry and patient benefit eligibility verification• Completes prior authorization requests, submits to insurance, and verifies completion• Coordinates appeals• Acts as a liaison between patients and insurance companies, and facilitates communication between patients and doctors, medical staff and administrative staff.• Answers patient inquiries about billing, procedures, policies and available services• Responsible for incoming and outgoing calls from customers regarding drug delivery, set-up, and all related services• Coordinates financial arrangements and collects co-payments• Must function in strict accordance with written policies and procedures• Ensures safe, appropriate, cost effective drug therapies for patients according to established policies, procedures, and protocols.• Reads, extracts and interprets information in patient medical records accurately. • Detects and reports suspected adverse drug reactions accurately and in a timely manner. • Coordinates pharmacist drug education to patients and their families per institutional protocol. • Participates in the quality improvement activities of the department. • Contributes to the quality and effective operation of the department.• Is punctual and dependable; reports to work as scheduled. Absenteeism and tardiness are within policy guidelines. • Maintains a neat, professional, well-groomed appearance. Wears identification badge.• Performs work within specified timeframes. Adapts positively to frequent interruptions and changes in workload and/or work schedule.• Provides courteous, cooperative and timely service to patients, visitors and staff. • Demonstrates good verbal and written communication.• Works cooperatively with hospital and pharmacy staff. Voices concerns and suggestions to appropriate persons in a positive manner. Fosters a team environment.• Demonstrates sound professional judgment consistent with clinical/academic background.• Maintains strict confidentiality of patients, guests and employee information.• Complies with all requirements related to risk management, safety, security, fire and infection control.• Adheres to hospital and departmental policies and procedures. Complies with all applicable Federal and State laws, rules and regulations. • Works independently with minimal supervision. Organizes and prioritizes work assignments. • Ensures pharmacy services are provided in a timely manner.• Answers the telephone, identifying self and department. Directs calls to appropriate personnel.Requirements:High School diploma or equivalent requiredMinimum 2 years of experience working at a community pharmacy or health plan Experience in third-party billing and benefits investigation required Specialty pharmacy experience preferred Knowledge of QS1 billing software, EPIC EMR, and CoverMyMeds preferred Registered pharmacy technician in the state of practice required Certified pharmacy technician preferredWork Type:Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Pharmacy Services Representative (PSR) works under the direction of Clinical Pharmacists to provide pharmacy services with compassion, excellence and efficiency. The PSR is responsible for managing orders received at the CHRISTUS Specialty Pharmacy and serving as a liaison between patient, plan, provider and pharmacy.Responsibilities:• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.• Must be 18 years of age or older• Performs data entry and patient benefit eligibility verification• Completes prior authorization requests, submits to insurance, and verifies completion• Coordinates appeals• Acts as a liaison between patients and insurance companies, and facilitates communication between patients and doctors, medical staff and administrative staff.• Answers patient inquiries about billing, procedures, policies and available services• Responsible for incoming and outgoing calls from customers regarding drug delivery, set-up, and all related services• Coordinates financial arrangements and collects co-payments• Must function in strict accordance with written policies and procedures• Ensures safe, appropriate, cost effective drug therapies for patients according to established policies, procedures, and protocols.• Reads, extracts and interprets information in patient medical records accurately. • Detects and reports suspected adverse drug reactions accurately and in a timely manner. • Coordinates pharmacist drug education to patients and their families per institutional protocol. • Participates in the quality improvement activities of the department. • Contributes to the quality and effective operation of the department.• Is punctual and dependable; reports to work as scheduled. Absenteeism and tardiness are within policy guidelines. • Maintains a neat, professional, well-groomed appearance. Wears identification badge.• Performs work within specified timeframes. Adapts positively to frequent interruptions and changes in workload and/or work schedule.• Provides courteous, cooperative and timely service to patients, visitors and staff. • Demonstrates good verbal and written communication.• Works cooperatively with hospital and pharmacy staff. Voices concerns and suggestions to appropriate persons in a positive manner. Fosters a team environment.• Demonstrates sound professional judgment consistent with clinical/academic background.• Maintains strict confidentiality of patients, guests and employee information.• Complies with all requirements related to risk management, safety, security, fire and infection control.• Adheres to hospital and departmental policies and procedures. Complies with all applicable Federal and State laws, rules and regulations. • Works independently with minimal supervision. Organizes and prioritizes work assignments. • Ensures pharmacy services are provided in a timely manner.• Answers the telephone, identifying self and department. Directs calls to appropriate personnel.Requirements:High School diploma or equivalent requiredMinimum 2 years of experience working at a community pharmacy or health plan Experience in third-party billing and benefits investigation required Specialty pharmacy experience preferred Knowledge of QS1 billing software, EPIC EMR, and CoverMyMeds preferred Registered pharmacy technician in the state of practice required Certified pharmacy technician preferredWork Type:Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

Scope/Responsibilities:A strong passion for customers. Excellent interpersonal and communication skills. Assist our consumers by providing product troubleshooting assistance via telephone and/or chat support. Re-route customers to other areas of support and departments based on product inquiries. Educate customers on cost effective and correct use of our products. Search for ways to improve customer service by asking probing questions to accurately identify what customer is trying to achieve. Resolve customer concerns raised during installation, operation, maintenance, or product application/compatibility matters. Provide troubleshooting of residential operators with malfunctioning electro/mechanical equipment or software applications to recommend corrective action. Participate in testing with internal IT support to provide feedback on internal systems. Respond to customer inquiries and/or complaints regarding the company's product or services. Converts customer inquiries into Furnish and Install Sales with an emphasis on customer education regarding product features and benefits. De-escalate irate customers and determine the best method(s) to resolve problems to ensure customer satisfaction. Maintain an accurate record of customer and recurring technical issues to support product quality programs and product development. Access and assist with continual update of internal knowledgebase. Offer ideas for product improvements based on interactions and customer feedback. Provide detailed explanation of company policy and procedures regarding warranty, policies, and procedures. Complete, Investigate and respond to customer order/billing inquiries. Take, investigate, de-escalate, and solve customer complaints. Understand competitor product for our Universal devices. Refer customers to local dealers for extra support when needed. Respond to e-mail/chat communication from leadership/Customers. Must be able to work independently, as well as within a team. Strong organizational and time management skills with an ability to establish priorities and proceed with objectives with little supervision. Meet and support department goals and objectives. Assist management as needed/Other duties assigned. Provide feedback reports to leadership on other team members for coaching/refreshers. Be educated on product/units no longer manufactured/with obsolete parts. Understand Motor/rail/unit details to determine replacements of such. De-escalate and make decisions to assist customers sent from Level 1. Complete Level 2 Callbacks to resolve customer inquiries. Offer floor support for new hires. Qualifications Must have working knowledge of wireless networks Mobile computing including Android and iOS devices Location-sensing systems Wireless technologies e.g., Bluetooth, RF tags, and WiFi Routing protocols for wireless networks Monitoring wireless networks 1-2 years customer service or telephone experience/employment in a technical call center environment Exceptional telephone communication and problem-solving skills. Must be capable of handling customer complaints in a satisfactory manner Minimum 6 months with department Meet department goals for prior 3 months No written warnings within previous 6 months Not on active Performance Plan Schedule Flexibility Qualifications Must have working knowledge of wireless networks Mobile computing including Android and iOS devices Location-sensing systems Wireless technologies e.g., Bluetooth, RF tags, and WiFi Routing protocols for wireless networks Monitoring wireless networks 1-2 years customer service or telephone experience/employment in a technical call center environment Exceptional telephone communication and problem-solving skills. Must be capable of handling customer complaints in a satisfactory manner Minimum 6 months with department Meet department goals for prior 3 months No written warnings within previous 6 months Not on active Performance Plan Schedule Flexibility

DescriptionSummary:Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.CHRISTUS Santa Rosa Health System is about people. People we meet and care for; people whose lives we enhance, and those whose lives we save. CHRISTUS is about the people who work here: our award-winning medical staff, dedicated housekeeping staff, compassionate nurses and patient-focused ancillary staff. We're about people who need us, from small bumps to massive trauma, no matter their economic bracket. We're about the people of San Antonio, New Braunfels, and all the South Texas communities we serve. Since 1869, CHRISTUS Santa Rosa Health System has grown and flourished just as South Texas has grown. We remain the only Catholic faith-based, non-profit health care system in San Antonio and New Braunfels. Our healing ministry now includes five full-service hospitals with 1,159 licensed beds, and a number of specialty centers.If you are looking to join a rapidly growing faith-based organization that encourages professional development, we want you to become a part of the CHRISTUS Santa Rosa family!Requirements:High School Diploma or GEDProficient in software and computer systemsKnowledgeable of business office terminology / proceduresAbility to multi task and work under stressful situationEffective written and verbal communication skills1+ year of customer service experience requiredExperience with medical office terminology preferredWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.The CHRISTUS Children's Hospital, established in 1959, was the first children's hospital in South-Central Texas. Located downtown, this 190-plus-bed hospital serves more than 70,000 children annually from San Antonio, South Texas and around the world. The hospital (in partnership with Baylor College of Medicine) is the only academic children's hospital in San Antonio. Our highly specialized services meet the unique medical needs of children, from Pediatric and Neonatal Intensive Care to Children's Emergency Services, the latest treatments for deformities of the spine including titanium rib implants and halo traction, a Heart Center, a specialized asthma program, a highly regarded Cancer and Blood Disorders Center, and growing maternal services to include consultation, delivery, and maternal fetal medicine.Requirements:High School Diploma or GEDProficient in software and computer systemsKnowledgeable of business office terminology / proceduresAbility to multi task and work under stressful situationEffective written and verbal communication skills1+ year of customer service experience requiredExperience with medical office terminology preferredWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.CHRISTUS Santa Rosa Health System is about people. People we meet and care for; people whose lives we enhance, and those whose lives we save. CHRISTUS is about the people who work here: our award-winning medical staff, dedicated housekeeping staff, compassionate nurses and patient-focused ancillary staff. We're about people who need us, from small bumps to massive trauma, no matter their economic bracket. We're about the people of San Antonio, New Braunfels, and all the South Texas communities we serve. Since 1869, CHRISTUS Santa Rosa Health System has grown and flourished just as South Texas has grown. We remain the only Catholic faith-based, non-profit health care system in San Antonio and New Braunfels. Our healing ministry now includes five full-service hospitals with 1,159 licensed beds, and a number of specialty centers.If you are looking to join a rapidly growing faith-based organization that encourages professional development, we want you to become a part of the CHRISTUS Santa Rosa family!Requirements:High School Diploma or GEDProficient in software and computer systemsKnowledgeable of business office terminology / proceduresAbility to multi task and work under stressful situationEffective written and verbal communication skills1+ year of customer service experience requiredExperience with medical office terminology preferredWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.CHRISTUS Santa Rosa Health System is about people. People we meet and care for; people whose lives we enhance, and those whose lives we save. CHRISTUS is about the people who work here: our award-winning medical staff, dedicated housekeeping staff, compassionate nurses and patient-focused ancillary staff. We're about people who need us, from small bumps to massive trauma, no matter their economic bracket. We're about the people of San Antonio, New Braunfels, and all the South Texas communities we serve. Since 1869, CHRISTUS Santa Rosa Health System has grown and flourished just as South Texas has grown. We remain the only Catholic faith-based, non-profit health care system in San Antonio and New Braunfels. Our healing ministry now includes five full-service hospitals with 1,159 licensed beds, and a number of specialty centers.If you are looking to join a rapidly growing faith-based organization that encourages professional development, we want you to become a part of the CHRISTUS Santa Rosa family!Requirements:High School Diploma or GEDProficient in software and computer systemsKnowledgeable of business office terminology / proceduresAbility to multi task and work under stressful situationEffective written and verbal communication skills1+ year of customer service experience requiredExperience with medical office terminology preferredWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.CHRISTUS Santa Rosa Health System is about people. People we meet and care for; people whose lives we enhance, and those whose lives we save. CHRISTUS is about the people who work here: our award-winning medical staff, dedicated housekeeping staff, compassionate nurses and patient-focused ancillary staff. We're about people who need us, from small bumps to massive trauma, no matter their economic bracket. We're about the people of San Antonio, New Braunfels, and all the South Texas communities we serve. Since 1869, CHRISTUS Santa Rosa Health System has grown and flourished just as South Texas has grown. We remain the only Catholic faith-based, non-profit health care system in San Antonio and New Braunfels. Our healing ministry now includes five full-service hospitals with 1,159 licensed beds, and a number of specialty centers.If you are looking to join a rapidly growing faith-based organization that encourages professional development, we want you to become a part of the CHRISTUS Santa Rosa family!Requirements:High School Diploma or GEDProficient in software and computer systemsKnowledgeable of business office terminology / proceduresAbility to multi task and work under stressful situationEffective written and verbal communication skills1+ year of customer service experience requiredExperience with medical office terminology preferredWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.CHRISTUS Santa Rosa Health System is about people. People we meet and care for; people whose lives we enhance, and those whose lives we save. CHRISTUS is about the people who work here: our award-winning medical staff, dedicated housekeeping staff, compassionate nurses and patient-focused ancillary staff. We're about people who need us, from small bumps to massive trauma, no matter their economic bracket. We're about the people of San Antonio, New Braunfels, and all the South Texas communities we serve. Since 1869, CHRISTUS Santa Rosa Health System has grown and flourished just as South Texas has grown. We remain the only Catholic faith-based, non-profit health care system in San Antonio and New Braunfels. Our healing ministry now includes five full-service hospitals with 1,159 licensed beds, and a number of specialty centers.If you are looking to join a rapidly growing faith-based organization that encourages professional development, we want you to become a part of the CHRISTUS Santa Rosa family!Requirements:High School Diploma or GEDProficient in software and computer systemsKnowledgeable of business office terminology / proceduresAbility to multi task and work under stressful situationEffective written and verbal communication skills1+ year of customer service experience requiredExperience with medical office terminology preferredWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.CHRISTUS Santa Rosa Health System is about people. People we meet and care for; people whose lives we enhance, and those whose lives we save. CHRISTUS is about the people who work here: our award-winning medical staff, dedicated housekeeping staff, compassionate nurses and patient-focused ancillary staff. We're about people who need us, from small bumps to massive trauma, no matter their economic bracket. We're about the people of San Antonio, New Braunfels, and all the South Texas communities we serve. Since 1869, CHRISTUS Santa Rosa Health System has grown and flourished just as South Texas has grown. We remain the only Catholic faith-based, non-profit health care system in San Antonio and New Braunfels. Our healing ministry now includes five full-service hospitals with 1,159 licensed beds, and a number of specialty centers.If you are looking to join a rapidly growing faith-based organization that encourages professional development, we want you to become a part of the CHRISTUS Santa Rosa family!Requirements:High School Diploma or GEDProficient in software and computer systemsKnowledgeable of business office terminology / proceduresAbility to multi task and work under stressful situationEffective written and verbal communication skills1+ year of customer service experience requiredExperience with medical office terminology preferredWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.