Customer Service Advisor Salary in Texas, USA

We are looking for individuals that love travel, plan their own/others vacations. Our host agency has been in business 70 years this year and we work with a lot of major vendors.Why choose us? We believe in people over profit, family always comes first and we believe in the WEmovement and people over profit.Certification and Training is provided, 1099 Opportunity.Preferred Skills but we can train:Customer ServiceAttention to detailAbility to work under pressure, quickly and accuratelyMotivation to succeedTime ManagementResponsibilities:Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, tickets/events)Maintain relationships with travel partners and vendorsWork well in a group/team settingVerbal and CommunicationMotivationSelf-DisciplineLeadershipRequirements:Must have a smartphone with reliable internet accessLaptop or desktop computer (highly recommend, however, not required) with reliable internet accessMust be at least 18 years of ageIf you have previously applied, please email us to the email we have contacted you before/or check your email for Correspondence from us.

Hilton Anatole is looking for FULL-TIME Customer Service Specialists to join their team!The role is currently starting at $16.00 per hourplus upsell commission.Spanning 45 lush acres north of downtown Dallas, this AAA 4-Diamond property is an icon in the vibrant Design District boasting over 1,600 rooms, 600,000 square feet of banquet space, and 6 food and beverage outlets - 3 restaurants, a marketplace,in-room dining and a seasonal water park. The ideal candidate has full availability for the AM and PM shifts, a minimum of 1 year in customer service, and a great personality for the front desk!For more information on the property, please visit: Hilton Anatole Hotel in Dallas TX Hilton Anatole (@hiltonanatole) • Instagram Here are some perks you can enjoy when joining our team: Access to your pay when you need it through DailyPay Career Growth & Development The Go Hilton travel discount program Competitive wellness benefits Team Member Resource Group Recognition and rewards programs And so much more What will I be doing?As a Customer Service Specialist (PBX Operator), you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner Provide information and demonstrate knowledge of all hotel facilities and services Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc. What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are looking for a Customer Service Associate. The ideal candidate for this position is someone who has the drive to succeed and is passionate about the Sales industry. This individual should be able to create lasting relationships with clients and have superior listening and communication skills.The ideal candidate will be responsible for learning about customers' needs and being an active part of the sales process. Associates will be responsible for selling products, seek out and engage customer prospects.ROLES & RESPONSIBILITYPresent, promote and sell products using proven sales techniques to prospective customer.Ability to interact, communicate and negotiate effectively.Address customer inquiries in a positive, friendly manner.Collaborate with other departments to develop workable business solutions to customer satisfaction issues.A high school diploma or GED equivalently.Excellent interpersonal communication skills.Previous experience in customer service or hospitality also a plus, but not required.Skills Self-Motivated Internet savvy- Must know how to use the internet Communication SkillsBenefitsFlexible scheduleSupport team- we have a support team to help you grow in the companyDaily Training Available.Agents PerksTips & Bonus PayGenerous commissions and incredible business opportunity!

Why USAA?Let's do something that really matters.We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.The OpportunityWe are currently seeking dedicated professionals to work in our San Antonio office for future insurance sales and customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Maintain required Property & Casualty license and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentUS military experience through military service or a military spouse/domestic partner (current or former)Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsAbility to prioritize and multi-task, while navigating through multiple business applicationsAbility to apply knowledge and understanding of insurance regulatory and compliance requirementsAcquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiringWhat sets you apart:1 year of customer contact experience in a needs-based sales environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to faceThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45010 - $46010.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Principle BMW of San Antonio Service Advisor Average Earning Potential is 6,000K to 8,000K a month Who You Are Principle Auto is seeking an exceptional Service Advisorto join our rapidly growing dealership. You are a self-starter, who enjoys solving problems and managing many different projects at once. You understand the value of procedures, and yet you know when to think outside of the box. You are known for your insights and high integrity, your team relies on you to manage many projects that are your customers vehicles, to deliver the vehicles back to the customer on time. You are constantly growing and learning and expanding your knowledge. You value the opportunity to provide exceptional service ensuring your customers are safe in their vehicles. You maintain a strong level of enthusiasm, positivity and productivity with other associates throughout the dealership. What We Offer Air-Conditioned and Heated state-of-the-art shop with lots of work available!Continuous paid training to enhance your skill set.Highly productive shop - lots of customers and growing fast.Flexible work schedule for excellent work/life balance.Growth opportunities with a company that believes in growing and investing in its people. Benefits Medical, Dental, and Vision Insurance Life and Disability Insurance 401(k) Retirement Plan. Paid Holidays and vacation daysDiscounts on new and used vehicle purchases.Discounts on parts and services. Who We Are Our Mission: We Live to Provide Exceptional Care. Our Purpose: Helping People Live a Better Life Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People that foster our unique culture of giving exceptional care for our guests. Our culture is found in our values. Our Values Are Our G-U-I-D-E Great People- We hire people with heart. We care about each other, so caring for the customer comes naturally. Unparalleled Service- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus. Integrity- We never allow pressure to influence our guidance to guests or fellow associates. We are accountable to each other to do what is right. Defining Excellence- We desire to be the best, changing constantly to the next environment. We have a burning need to learn and be a leader in our industry. Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are energetic, and our energy draws people to us.

Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and have plans to add several more in the next few years.As Texas's largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put through a 100+ point inspection to assure that every RV meets our quality standards.Here at Fun Town RV, we look for candidates that have honesty, accountability, positivity, passion to do a great job and who strive to exceed expectations! If you have these qualities and are looking for a dynamic and growing company that provides career growth with great earning potential, then we urge you to apply with us!RequirementsEssential Duties and ResponsibilitiesAssist customers in troubleshooting issues and/or scheduling repairsAttitude is everything-greet service department customers promptly and courteouslyListen to each customer and clearly articulate repair needs to techsUpsell recommended/additional services using low pressure, high integrity methodsProvide accurate estimates of repair/maintenance costsAdherence to dealership policy on customer vehicle care and operationFollow up on each repair and keep customers informed of progressInspect repair quality and ensure that all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle customer concerns and complaintsKeep Service Manager/Management informed of all problems and potential problemsContinuously learn new technical information and techniques in order to stay current with rapidly changing RV designsComputer entry of repair orders and closure of repair orders with all necessary informationFollow established repair order process to satisfactory and timely completionEnsure preauthorization, filing and submission of warranty claims in a timely mannerOther duties as assignedQualified candidate will have the following:Previous work experience with RV's or in the automotive industryGood computer skillsExcellent organizational/sequencing skillsExcellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in personBenefitsWe offer a competitive salary and an excellent benefit package including:Major Medical-Dental-Vision InsuranceLife InsurancePaid Time OffPaid Holidays401K (profit sharing)Christmas Savings Plan Employee Discounts in Company StoreFun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the US.Drug screen, driving record and background checks may be conducted prior to, and during employment.Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.

Principle - Volvo Service Advisor Who You Are Principle Auto is seeking an exceptional Service Advisorto join our rapidly growing dealership. You are a self-starter, who enjoys solving problems and managing many different projects at once. You understand the value of procedures, and yet you know when to think outside of the box. You are known for your insights and high integrity, your team relies on you to manage many projects that are your customers vehicles, to deliver the vehicles back to the customer on time. You are constantly growing and learning and expanding your knowledge. You value the opportunity to provide exceptional service ensuring your customers are safe in their vehicles. You maintain a strong level of enthusiasm, positivity and productivity with other associates throughout the dealership. What We Offer We continuously invest in our people with ongoing education within Principle University and ongoing professional development. Who We Are Our Mission: We Live to Provide Exceptional Care. Our Purpose: Helping People Live a Better Life Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People that foster our unique culture of giving exceptional care for our guests. Our culture is found in our values. Our Values Are Our G-U-I-D-E Great People- We hire people with heart. We care about each other, so caring for the customer comes naturally. Unparalleled Service- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus. Integrity- We never allow pressure to influence our guidance to guests or fellow associates. We are accountable to each other to do what is right. Defining Excellence- We desire to be the best, changing constantly to the next environment. We have a burning need to learn and be a leader in our industry. Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are energetic, and our energy draws people to us. ************We are closed on Sundays************

Why USAA?Let's do something that really matters.We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.The OpportunityWe are currently seeking dedicated professionals to work in our San Antonio office for future insurance sales and customer service opportunities in 2024.We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Maintain required Property & Casualty license and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentAbility to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsAbility to prioritize and multi-task, while navigating through multiple business applicationsAbility to apply knowledge and understanding of insurance regulatory and compliance requirementsAcquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiringWhat sets you apart:1 year of customer contact experience in a needs-based sales environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to faceUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45010 - $46010.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters.We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.The OpportunityWe are currently seeking dedicated professionals to work in our San Antonio office for future insurance sales and customer service opportunities in 2024.We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Maintain required Property & Casualty license and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentAbility to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsAbility to prioritize and multi-task, while navigating through multiple business applicationsAbility to apply knowledge and understanding of insurance regulatory and compliance requirementsAcquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiringWhat sets you apart:1 year of customer contact experience in a needs-based sales environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to faceUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45010 - $46010.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Workforce Management Analyst I, you will be responsible for contact center workload management performance (ex. Daily staff requirements, schedule efficiency, and time off). Develops and delivers on-boarding contact center scheduling training to management and contact center employees. Builds and maintains internal and external business partner relationships to proactively identify, report, and solve scheduling issues and deliver on performance. Coordinates business schedule processes and data to ensure effective integration with strategic call center suppliers. Monitors call center patterns to plan and complete efficiency and key performance indicators. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.The OpportunityResponsible for proactively identifying contact center scheduling issues applying business and strategic supplier data insights.Analyzes data and provides recommendations to influence and improve scheduling execution.Develops and delivers scheduling training to managers and employees on tools and schedule processes.Oversees sophisticated contact center business processes and information ensuring integration with strategic suppliers.Manages and maintains effective relationships with suppliers to ensure service level objectives are met.Reviews trends and makes recommendations to management on process improvements.Partners with cross-functional areas to better determine headcount, volumes, and budget/spend.Present fluctuations to management, make recommendations and adjust resources as needed.Participates as subject matter expert in enterprise, line of business, or internal projects on workload strategies; engages appropriate areas within Call Center Solutions to validate strategies.Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.4 years of experience in workforce management planning within a contact center environment.Solid understanding and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems.Working experience with workforce management tools and software such as Verint, IEX and Aspect.Positive relationship skills, verbal and written communication and ability to identify root cause / solutions.Solid understanding and application of Microsoft Office software tools to include Word, Excel, PowerPoint.What sets you apart:US military experience through military service or a military spouse/domestic partnerExperience applying workforce management tools within a financial services contact centerPrevious experience with workforce management systems, like NICE and Decisions.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $61,110 - $110,000.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.