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Sr. Product Manager, Shipping & Delivery Support
Amazon, Seattle, WA, US
DESCRIPTIONThis role has the unique opportunity to shape the delivery driver support experience for one of the largest and most complex customer service operations in the world. As a Sr. Product Manager in the SDS Tech team, you will own the product strategy for our first-ever, conversational AI agent designed to serve our delivery drivers from Amazon's Flex mobile app, working backwards from their most important scenarios to define an end-to-end experience that reduces effort in handling delivery defect scenarios and non-delivery use cases in onboarding, active, and offboarding lifecycle phases.With your expertise in new product strategy, use of artificial intelligence to develop human-like interactions, and conversational experience design, your leadership will ensure that Amazon drivers are empowered with a low-friction, intelligent interface that can directly solve defects and provided expedited, context-aware live support for advanced remediation when required. You will work across a wide range of internal and external tech teams and with a range of stakeholders, including BI and science peers, support program managers, and support operations owners, to validate the top problems to solve via AI, identify the crucial investment areas for automation and self-service capabilities that should exist in the native mobile client, and develop the business and experience requirements that define the product roadmap. You will ensure that your product is designed to foster innovation and generate data-driven decision-making at high speed and drive positive driver engagement, leading to consistent improvements in the efficacy of the AI. Ultimately, your vision and expertise will help advance Amazon’s ability to provide exceptional customer service through strategic use of generative AI capabilities.Objectives of this role:- Drive the product development lifecycle and go to market of the SDS virtual driver assistant for delivery drivers via Amazon's mobile app- Gain deep understanding of driver needs, Amazon Flex and SDS business and operations strategy, and the WWCS and Last Mile technology landscapes to align the most impactful opportunities for use of LLMs- Collaborate with UX Research and Design teams to design, prototype, and user test the produce to baseline and validate end user experience- Develop high-quality documentation and user stories that effectively communicate the experience vision and enable UX designers and technical partners to efficiently create and scale the desired experience- Collaborate with Business Intelligence to define product success metrics, ensure that AI efficacy is measurable, and apply best practices for experimentation and evidence-based decision making to optimize the product’s impact on customer service and experience.- Create and maintain the product roadmap for short-term and longer-term intervals, aligning with stakeholders and balancing tradeoffs to maximize value for customers and the business.- Partner with science and tech team members to evaluate the latest technologies and methodologies producing natural, responsive dialogue with end users.- Own the product line with an entrepreneurial mindset, taking responsibility for the success of the product and driving innovation through effective collaboration with cross-functional teams. Key job responsibilities• Drive the execution of all processes in the product lifecycle, from ideation to product launch. This includes conducting user research, journey mapping, and sprint planning, as well as developing product requirements and roadmaps.• Create product strategy documents that describe the problem to solve, scenarios and use cases, technical and business intelligence requirements, and acceptance criteria.• Collaborate closely with technical teams to identify optimal solutions, challenge technical design and estimates, ensuring that the product meets the needs of our customers.• Partner with UX and engineering in the development, QA, and release of products, and balance trade-offs to ensure delivery while maintaining the highest-quality product experience• Work with Program, Operations, and Training teams to support change management and go-to-market success and run-the-business performance.• Represent your product updates in various business reviews, both monthly and quarterly.A day in the lifeInclusive Encouragement Clause:“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan”About the teamAmazon’s Shipping and Delivery Support (SDS) provides customer value by combining expertise in Amazon transportation services with the scale and support infrastructure of World-Wide Customer Service (WWCS). In SDS we work to eradicate defects, obsess over customers and delivery drivers experiencing exceptions, and invent solutions leveraging the power of WWCS and Amazon transportation technologies. SDS owns the driver and recipient support experience; provides the tools, processes, and people that enable self-service, automated, and human interactions; and incubates support for new businesses and de-specializes mature ones. The solutions we build impact thousands of delivery drivers and tens of millions of customers, worldwide, solving complex transportation opportunities for our Customer Support Associates (CSAs) and Customers.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- 3+ years experience owning and optimizing a service-oriented AI/chatbot-lead conversational interfacePREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Experience working closely with ML- and AI-focused disciplinesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,700/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Land Development Manager
Michael Page, Seattle
Identify and evaluate potential land development opportunities through market research, site visits, and feasibility studies.Manage all aspects of the land development process, including site acquisition, due diligence, entitlements, permitting, design, construction, and project closeout.Develop and maintain relationships with landowners, brokers, consultants, contractors, government agencies, and other stakeholders.Prepare and present project proposals, budgets, schedules, and progress reports to senior management and investment partners.Negotiate contracts, purchase agreements, easements, and other legal documents related to land acquisition and development.Coordinate with internal teams, including engineering, architecture, finance, and legal, to ensure project objectives are met on time and within budget.Monitor market trends, zoning regulations, environmental requirements, and other factors that may impact land development opportunities.Ensure compliance with all applicable laws, regulations, codes, and industry standards throughout the development process.Oversee the selection, hiring, and management of external consultants, contractors, and vendors.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Bachelor's degree in civil engineering, urban planning, real estate development, or a related field. Or equivalent industry experienceExperience in land development, real estate development, Civil Engineering or related field.Proven track record of successfully managing land development projects from concept to completion.Strong understanding of land use regulations, zoning ordinances, entitlement processes, and environmental permitting requirements.Excellent analytical, negotiation, project management, and communication skills.Ability to work effectively in a fast-paced, dynamic environment with multiple projects and deadlines.Proficiency in Microsoft Office, project management software, GIS, and other relevant tools.Professional certifications (e.g., PE, PMP, LEED AP) are a plus.Valid driver's license and willingness to travel as needed.
Manager, Enterprise Payment Success, B2B Payments
Amazon, Seattle, WA, US
DESCRIPTIONAs the Manager, Commercial, Public Sector, & Strategic Accounts (CPS) Account Management, you will be directly responsible for end-to-end ownership of managed CPS customer accounts' payment experience. Your North Star goal would be CPS customer payment experience and ease of doing business that drives AB adoption. You will build and maintain key relationships, develop and manage opportunities directly and with partners, monitor deployment of projects, and engage global resources. The ideal candidate is a rapid self-starter who possesses a strong account management background, demonstrated experience creating and maintaining business partner relationships, a good understanding of procure to pay processes of business customers and good grip on KPIs/business growth levers. In addition to working with AB sales, you will be working with cross-functional teams both internal to ABPL and external Amazon teams. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer payment experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Roles and Responsibilities: Manager of Account Management are responsible for unblocking CPS customers’ payment blockers in partnership with service partners and sales to deliver a positive experience through the program. The key responsibilities of Manager, Account Managers are as follows: Payment Account Management of CPS customers: • Lead a team of 20-30 Payment Success Account Managers through L5 Manager Account Managers• Owns all facets of the account management process for large, complex strategic accounts to deliver end to end payment experience • Manage end to end goal setting for team to align with organizational goals.• Collaborate cross-functionally to ensure timely, accurate and professional support to all CPS customers on payment issues • Own organization goals around business goals and set aspirational target to significantly improve CPS customer experienceProcess Excellence: • Collaborate with other internal departments to support the improvement of tools and processes to enhance the CPS customer payment and drive productivity for Account Managers.• Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.• Engage right partner teams, create proposals for investment needs to drive automations and execute on plans to achieve more with less and delivery efficiency improvementsLeadership: • Lead an extended team of Managers and Account Managers, prioritize strategic initiatives and provide escalation support as needed.• Act as a thought leader in defining success criteria and understand business needs of CPS customers in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Partner with external teams including AB Sales, Lending, GAR, CS, ESI, Product, Tech, DEX, SCOT, ordering to align on programs and initiatives to address CPS customer payment issues.• Leads recruiting and hiring efforts across direct team and broader organization.CPS customer Relationship management: • Acts as strategic and influential partner for customers, developing solutions, prioritizing initiatives, and appropriately allocating resources for long-term success• Build strong relationships with customers the portfolio; proactively build solutions, joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.• Manage CPS customer needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor CPS customer payment satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.About the teamThe B2B Payments team is responsible for creating and operating a worldwide collection of products and services, by enabling seamless business payments throughout Amazon. Our mission is to create the most customer-centric payment products, payment experience and procurement services for business clients that empower any business to engage with Amazon from anywhere and in any way. Building on top of Amazon’s long history of customer focus and innovation, and our drive to think big, B2B Payments is addressing a new set of payment needs of business buyers. We re-invent the core parts of the payment experience, provide business-oriented payment methods and integrate with corporate purchasing systems to serve the needs of businesses. We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar- Experience with Doubleclick (XSM, DFP), AdJuster or SalesforcePREFERRED QUALIFICATIONS- 5+ years of hiring and retaining digital advertising teams experience- Experience with annual brand and media planningAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,800/year in our lowest geographic market up to $200,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Integrated Marketing Manager, MR
Meta, Seattle
Meta + Reality Labs OverviewAt Reality Labs, we're building tools that help people feel connected, anytime, anywhere. We are seeking an experienced Integrated Marketing Manager for the Meta Quest team within Reality labs to help drive the future of mixed reality devices forward.The Role The Meta Quest marketing team is responsible for driving the outbound consumer marketing strategy to support our mixed reality device portfolio from acquisition through to retention. This includes always on activity as well as developing full funnel programs to support new hardware launches.In this role you will be responsible for proactively identifying challenges and opportunities for the business, designing appropriate insights fuelled marketing strategies and developing impactful cross-channel plans and executions which drive to meaningful outcomes.The ideal candidate is someone who is excited about working at the intersection of creativity and technology, marketing products that push the boundaries of computing and human interaction into new and uncharted territories. Integrated Marketing Manager, MR Responsibilities: Build best in class marketing programs, with a focus on strong connections planning across owned channels, that drive funnel and revenue growthIdentify marketing opportunities by understanding audiences, the competitive landscape, consumer trends, and product and market dataEnsure a consistency across territories and consumer touchpoints, in collaboration with marketing managers across the businessDemonstrate the effectiveness of marketing investment for the business through both short- and long-term measurement, across marketing flywheel & performance metricsModel inclusive behaviors and build a diverse organization that values, respects, and taps into different backgrounds and perspectivesCultivate collaborative internal partnerships, influence through others, resolve conflict, build alignment, and work effectively across teams to execute strategy Minimum Qualifications:8+ years of experience in a centralized integrated marketing functionExperience with strategic thinking and bridging industry trends, insights, and community sentiment to plans/briefsExperience to develop recommendations and synthesize learnings through dataEqually experience leading cross functional teams as they are in tactical executionTrack record of building effective partnerships with PMM and cross-functional teams inclusive of social, influencer, creative, lifecycle, web, retail, and performance marketing to shape multi-year brand strategiesExperience in leading complex marketing programs from ideation to execution through to reportingExperience navigating change and driving through ambiguity Preferred Qualifications:Hardware marketing experienceGlobal experience is a plus About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].
Senior Product Manager, Customer Service - Customer Engagement Technology
Amazon, Seattle, WA, US
DESCRIPTIONIf you are someone who is highly self-motivated, has strong customer centric mindset combined with a solid product management background, and a bent for driving strategic initiatives and delivering top-notch products, this role is for YOU!Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service - Customer Engagement Technology (CS-CET) organization is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages (and growing).CS-CET Product and Technology organization powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power millions of customer conversations.Contact Center Management Solution Team within CS-CET is looking for a Senior Product Manager to define and execute our roadmap for customer service call center management products, working across CS Technical Development, AWS Technical Development, Operations, and CS/Non-CS Business Verticals. Specifically, you will be identifying and prioritizing features required to scale CS global call center management products on a cloud based infrastructure, allowing CSAs handle customer contacts anywhere in the world.You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of software development engineers and technical program managers to execute and iterate on solve the needs of customers who contact Amazon CS.A successful candidate is an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has experience managing complex business challenges. You are customer obsessed and not afraid to get your hands dirty navigating requirements from different business teams. You have a strong bias toward data driven decision making, and an innate ability to understand how metrics relate to business problems and with each other. You are willing to experiment, fail fast, learn and iterate to improve. You understand and account for the implications of your work to frontline operations.Key job responsibilitiesLead Product Definition – Own and drive the customer working backwards strategy, tenets, long-term goals and working backwards documents including customer and market feedback, competitive analysis and business metrics to inform direction.Define Product Vision – Including future roadmap, investment, innovation and experimentation.Lead Technology Vision – Work with technology teams to align development with product roadmap.Lead Product Launch – Own the GTM plan to deliver results that ensure the customer and business goals are met in operational launch plans.Lead Product Operations – Including monitoring and response to customer feedback, continuous product improvement and business growth.Lead interaction with Cross Functional Teams – Including working closing with high-energy team consisting of Engineers and Program Managers and executive leadership, making tradeoffs based on customer requirements, QA/testing of the product.A day in the life“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanWe are open to hiring candidates to work out of one of the following locations:Cupertino, CA, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology productsPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Master's degree or equivalent- Demonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and partner development decisions and trade-offs- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions- Experience in AWS and/or cloud computing- Experience with Machine Learning (ML) applications- Experience with agile methodologiesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,700/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Manager, Account Management, Retail Business Services (RBS)
Amazon, Seattle, WA, US
DESCRIPTIONRetail Business Services (RBS) organization is seeking a Manager, Account Management to lead the account management organization in US VSP, responsible for the growth and development of the organization. The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. They have a passion for people management and are at their best when they’re building, developing and guiding high-performing teams.In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports). You’ll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality. If you are interested in growing brands and businesses on Amazon, then we’re interested in talking to you!Key job responsibilitiesBusiness Growth· Contribute to goal setting for your team to align with organizational goals.· Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. · Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. · Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Relationship Management · Build and cultivate strong relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.Process Excellence· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. · Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Leadership:· Manage a team of managers (8-10 direct reports)· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.· Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- MBA- Experience analyzing data and best practices to assess performance drivers- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar- Experience successfully managing dynamic account portfolios- Experience influencing internal and external stakeholders- 4+ years managing a team of 6-8 Sales Executives, Account Managers, Project Managers or Program ManagersPREFERRED QUALIFICATIONS- 6+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service OperationsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,800/year in our lowest geographic market up to $200,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Technical Program Manager
LabKey, Seattle
LabKey is seeking a dynamic and skilled Technical Program Manager (TPM) to play a pivotal role in managing client development projects. TPM's at LabKey are the essential link between LabKey's technical teams and our clients, ensuring project specifications are met and client satisfaction is achieved. If you're a visionary Technical Program Manager with an aptitude for problem-solving and delivering results, we invite you to bring your talents to our team.As a TPM at LabKey, you will:Lead cross-functional team alignment on strategic objectives and coordinate across projects to deliver timely results, fostering a culture of collaboration and innovation as you meet strategic goals and project milestones.Apply your expertise in Agile methodologies, particularly Kanban, to manage cross-functional teams efficiently and effectively. Exceptional proficiency in navigating frameworks, guaranteeing timely delivery of stories that provide outstanding value.Drive the success of cloud infrastructure initiatives by partnering with internal teams on planning, and execution, adoption, migration, and optimization. Strategically engage with clients to fully grasp and respond to their unique development needs, from drafting requirements through project completion.Focus on continuous improvements by analyzing feedback, and identifying opportunities that enhance efficiency and effectiveness. Required Qualifications and Experience:Seven years of experience as a Technical Program Manager, including five years experience autonomously managing client development projects and navigating the complexities of cloud-based software delivery/software-as-a-service (SaaS).Degree in Computer Science, Information Technology, or related disciplines.Exceptional technical writing skills with work experience facilitating the draft and completion of technical specifications. Familiarity with Life Sciences, similar industry.Exceptional communication skills and experience in a client facing environment.Ability to lead and motivate cross-functional teams.Solid problem-solving capabilities and confidence in tackling complex issues with innovative solutions, driving project success and client satisfaction.Solid experience in Agile project management methodologies.LabKey Employee BenefitsPaid Time Off (PTO)22 Days PTO60 hrs. (7.5 Days) PTO for Volunteering and Professional DevelopmentGroup InsuranceMedical, Dental, and Vision - 90% of benefit premiums are paid for you and eligible dependents.LabKey offers In and out-of-network coverage (No HSA or HDHP)Flex & Dependent CareLife/Acc. Death & Dismemberment Ins.Short-and Long-Term Disability$600 Healthy Living IncentiveEmployee Assistance Program (EAP)Work-Life BalanceFlexible schedulesTransportationFully funded Orca Transit Pass and Pre-tax commuter plansCareer GrowthProfessional Development ReimbursementRetirement and Investment PlanningStock Option Grants401(k) Retirement Plan with No VestingCompensation for this roleHourly rate ($45 - $70)Bi-annual BonusLabKey is an Equal Opportunity Employer and is committed to hiring and retaining a diverse workforce. All qualified applicants receive consideration, and all decisions are made without regard to race, color, religion, creed, sex, sexualorientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you require assistance, or an alternative method for application and/or screening for an open position dueto a disability please submit a request directly to LabKey.
Temporary Project Manager, Investor Relations (Hybrid, Seattle WA)
Slalom, LLC, Seattle
About UsSlalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com. The role (title): Temporary Project Manager, Equity Program Seattle, WA (Hybrid)The opportunity:The Temporary Project Manager, Investor Relations will play an integral role in supporting Slalom's unique equity incentive program in our industry, Slalom's employee ownership program is designed to support a multi-generational culture and allow a broad group of employees to take part in the entrepreneurial experience. This role is a part of a small team managing this global program, with great impact across the entire Company and direct visibility with the investor community and all executive leadership. This role would also include close partnership with the tax, finance, accounting, HR, payroll, and our in-house legal teams. What You'll Do:Drive programs and processes involved in the management and administration of the Company's equity offerings, continuously seeking optimization and transformation while ensuring data integrity.Generate and leverage reporting and analytics relevant to investor relations and its processes. Serve as a point of contact for current and prospective investors, resolving applicable investor inquiries and creating, updating, and maintaining of program policies, documentation, and communications.Develop and maintain program and process documentation, and be involved in testing, implementation, and management of products/programs to support equity and tax requirement administration.Build and maintain relationships with internal and external stakeholders, including managing third party and vendor relations effectively.What we'd like from you:Strong program and project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.Proven experience in investor relations, finance, total rewards, or related field. Prior experience in a a publicly traded company or investment firm is ideal.Experience with stock and/or total reward plans, communicating with key stakeholders and senior leadership, and driving process and quality improvements. Excellent communication and presentation skills, with the ability to effectively convey complex information to a broad audience.Ability to thrive under high pressure situations and operate with a sense of urgency.Adhere to the utmost level of confidentiality and discretion. Bachelor's degree or equivalent experience, preferably in finance, business administration, or related field.Note:This is a hybrid opportunity, and candidates must be local to Seattle, WA. On a limited basis, flexibility to work outside regular business hours during peak reporting periods or investor events.We're focused on:Inclusion as a top priority. All of our employees should feel understood, included, connected, and safeCommitting to a diverse workforce at all levels and taking a broad view of diversity that incorporates gender, race and ethnicity, background, geography, thinking, working styles, and moreCompensation and BenefitsThe targeted range for this position is $40 to $46 per hour. In addition, individuals may be eligible for an annual discretionary bonus. Actual ompensation will depend upon an individual's skills, experience, qualifications, and location. Please see below for information on Slalom benefits.Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. EEO and AccommodationsSlalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications on an ongoing basis until a candidate is selected for the position.
AR Channel Marketing Manager, North America
Meta, Seattle
Meta Reality Labs is looking for an exceptional Channel Marketing Manager to take on the role of AR (Rayban Meta) Channel Marketing Manager, North America (US & Canada). This exciting and important role will be responsible for driving our channel marketing strategy & execution with retail partners like Amazon and Best Buy. Reporting to the Director of Retail Channel Marketing for North America, this experienced channel marketer will be responsible for and oversee all marketing operations including retail/channel marketing budgets, experiential programs, in-store and on-line merchandising, customer acquisition and measurement while continually improving our toolset and processes to meet our goals.This role requires an experienced channel marketer that has demonstrable success managing a channel marketing budget & activities along with OPEX investments with top retailers in NA. Requirements include: 1. Deep understanding of retail marketing levers that drive traffic in-store and online 2. Experience measuring those investments to include CPC (Cost per Conversion), CPA (Cost per Acquisition), LTV (Lifetime Value) and ROAS (Return on Advertising Spend). 3. Experience working with retail partners building in-store experiences through permanent fixtures, temporary displays, staff training and education. 4. This experienced channel marketer will push the boundaries with creative and innovative ideas to deliver the best retail/consumer experience for our products 5. Finally, this team mate will embody and will live the values and culture that is Meta.Successful candidates at Meta lead with influence before title and communicate easily across functions and levels of the team. You will be in a fast-paced environment with democratized information and working across Meta Product Management, Business Development, Marketing, and Operations teams and at the same time, working with our customer's cross functional leadership teams. AR Channel Marketing Manager, North America Responsibilities: Develop go-to-market retail channel marketing strategy in concert with our Quest Category and Product Marketing teamsBuilding marketing programs that optimize awareness, trial and conversion/acquisition of our RayBan Meta portfolio.Lead and execute marketing and merchandising initiatives with NA retail partners within agreed upon budgets and KPIsContinuously measure, manage and optimize marketing programs to drive efficiency recommending tools development and processes as necessary to achieve these goalsOversight and management of channel co-marketing and OPEX budget, focusing on performance and delivering against agreed upon metricsPresent key marketing programs to retailer partners, executives and business development teamsManage content & campaign activities across retailers ensuring our content meets brand standards and is in service of the overall Meta strategyUse data to Innovate, partner and tell a storyIdentify new channel marketing opportunities in NA and in partnership with other Meta Reality Labs geographic leaders and position these opportunities for review to drive to a decisionCoordinate and manage marketing elements of regularly scheduled marketing reviews e.g. (Quarterly Business Reviews) including regional share, context & performance across our business channels and partnersDeliver and receive candid feedback on both sales/marketing metrics and personal performance Minimum Qualifications:5+ years experience in a Retail Channel Marketing roleExperience in building go-to-market strategy, planning and execution across online and traditional retail channelsExperience with a consumer technology brandExperience working directly with online retail partners with demonstrable knowledge of key advertising metrics and programs i.e. CPC (Cost per Conversion), CPA (Cost per Acquisition), LTV (Lifetime Value) and ROAS (Return on Advertising Spend)Experience with retailer and distribution partners like GameStop, AAFES (The Army & Air Force Exchange Service), and Distributors like SYNNEX, Ingram MicroExperience presenting in personBachelor's degree in Business, Marketing, Economics or equivalentRetail experience in both The United States and Canada Preferred Qualifications:MBAGlobal retail experience (outside of North America, specifically Canada)Experience with challenger/new business technologies that have changed the way human beings work and socialize e.g. Uber, Nest, Apple iPad About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].
Manager, Forensic Investigations & Disputes
Secretariat Advisors LLC, Seattle
Job Description: ABOUT THE FIRM Secretariat professionals are trusted in the highest-stakes legal, risk, and regulatory matters around the world.When you join Secretariat, you become part of a rapidly growing elite team of bright minds and passionate problem-solvers. Your skills and expertise will be utilized on day one - working with the world's most renowned law firms, leading corporations, and influential institutions to answer complex questions that shape critical financial, economic, and strategic business decisions.Our globally integrated teams are united by the ambition, energy, and commitment they bring to every challenge. We inspire and empower an open, collaborative culture that embraces ongoing professional development, recognition, diversity, and - most importantly - you.Make your impact at Secretariat. ABOUT Our Forensic Investigations team As part of our expanding Forensic Investigations team, you will join a select group of the world's foremost experts and advisors. The facts prove it. We are ranked #1 in Global Arbitration Review's prestigious Expert Witness Firm Power Index in 2024, and over 90% of our testifying experts are recognized as leading experts by Who's Who Legal .We are a collaborative team of experienced accountants, economists, PhDs, certified business valuators, investment analysts, and industry specialists - all working together to address the most complex litigation and strategic commercial questions no matter the industry or global location.RESPONSIBILITIES Exceptional analytical skills, solid quantitative training, excellent communication skills, and creativity are the foundation for successful professionals at Secretariat. Successful candidates will join an expanding domestic and international forensic investigators practice. Our practice works on large and complex commercial investigation matters involving misappropriations of assets, fraud, post-acquisition disputes, bribery & corruption, forensic accounting investigations, securities fraud, and myriad other domestic and international disputes. These cases will give successful candidates exposure to unique, complex, interesting issues, often integrating audit, finance, accounting, economics, and legal principles. We offer competitive compensation and benefits, and we support the continuing professional development of our employees. Principal responsibilities will include the following: Conduct financial, technical accounting, and industry research Strong understanding of GAAP and IFRS Analyze accounting, financial and other business records, and report findings to other team members Assist with e-discovery reviews and analysis Assist with the preparation of damages and other forensic accounting reports and presentations Assist with the preparation of reports examining the conclusions of other experts Communicate with clients and counsel Prepare for and attend client meetings, hearings, trials and mediations Manage the day-to-day requirements of multiple engagements QUALIFICATIONS Requisite professional designations and work experience: Bachelor's degree in Accounting or similar, from an accredited university or college 7 + years of prior experience in the audit practice of a Big Four accounting firm Strong technical accounting and audit skills Some prior experience in forensic investigations would be an assets Certified Public Accountant Strong writing skills to complement analytics Able to quickly assimilate relevant information in unfamiliar situations and develop creative approaches and solutions necessary to resolve complex problems The ability to manage and prioritize your time and your team's time, potentially against a backdrop of competing deadlines The ability to manage team members, both junior and senior, as well as external stakeholders The ability to work independently whilst knowing which issues and risks need to be highlighted to senior staff, ideally accompanied by suggested viable solutions Excellent analytical and problem resolution abilities Excellent listening, verbal, written, technical, and presentation skills The desire to join in with, and lead, auxiliary tasks associated with a growing practice within a rapidly growing firm Highly proficient with Microsoft Office products, particularly Excel and PowerPoint The ability to travel as needed Ability to mentor junior staff Working proficiency in a second non-English language is a plus Salary Range$110,000 - $160,000Secretariat is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.