Escalation Manager Salary in Salt Lake City, UT

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!Job Description Job Title: Inside Sales Manager Department: Inside Sales Position Overview: The Inside Sales Manager is responsible for both progressing customers from an awareness to successfully starting on Omnipod and where required, additional delegated lead duties. The ideal candidate will be responsible for resolving escalated customer contacts, managing existing and new processes, and discovering and implementing continuous improvement opportunities through the analysis of data and project management. The ideal candidate must demonstrate strong sales results, sales accomplishments, business acumen, proven ability to learn complex technical material (healthcare/diabetes preferred), and excellent communication and interpersonal skills. The successful candidate will also demonstrate the ability to work effectively in a key cross-functional role with internal and external stakeholders. Additionally, this position requires a high degree of customer interaction and communication to ensure the patient experience is positive and professional while consistently focusing on closing the sale. The Inside Sales Manager is an inside sales role that provides an exceptional opportunity to grow and develop your medical device sales career. Responsibilities: Promote and sell Insulet's products to prospective customers. Responsible for making outbound calls to patients who have expressed interest in the Omnipod System.Responsible for handling inbound calls from patients generated through Healthcare Professionals'(HCP's) offices or marketing programs.Using a broad understanding of how Insulet's products are used including the benefits of the product, answer customer's inquiries about the Omnipod product and competitive comparisons.Collaborate with customer operations and field sales teams to convert the lead to a shipped customer.Provide frequent feedback and suggestions to support an environment of continuous process improvement.Perform a broad range of complex and challenging sales and service related duties and administrative tasks. Coordinate and monitor day-to-day operations for the Inside Sales Omnipod Specialists team, serving as the main escalation point for any Customer questions or issues and managing processes. Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure. Preparation of daily, weekly, monthly and quarterly reports. Provides coaching and feedback in accordance with manager requirements. Performs other duties as assigned. Education and Experience: Minimum Requirements: Bachelors degree or relevant experience. 2 - 5 years of previous inside sales experience preferred, ideally in medical device, healthcare or similar competitive, fast paced markets. Exceptional customer service experience. Preferred Skills and Competencies: Experience with coaching colleagues in a team environment to improve selling & technical skill level.Continuously shows clear leadership and "can do" attitude.Demonstrates strong selling skills & objection handling - ability to genuinely relate to customers - understand their requirements, needs, concerns and address those appropriately leading to positive business outcomes.Strong focus on results and achievement of objectivesSelf-motivated, able to assume responsibility and work autonomously in a professional manner.Highly developed sense of integrity.Demonstrated strong decision-making, organizational and prioritization skills.Energetic, motivated, positive, passionate.Flexibility in hours.Works well both independently and within a team environment.Expert knowledge of Diabetes and Insulin Pumps is highly desirableSolid analytical and technical skillsExperience with Salesforce system is preferred. Physical Requirements (if applicable): The ability to work overtime to meet business objectives is required.Requires sitting and standing associated with a normal office environment.Manual dexterity needed for using a computer keyboard.Minimal business travel as needed.NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 1x/week; may work remotely other days). #LI-Hybrid Additional Information:The US base salary range for this full-time position is $77,800.00 - $116,950.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.( Know Your Rights )

College Board - FinanceRemoteAbout the TeamThe Procurement team at College Board is a group of 10 highly skilled professionals who support the purchasing needs of all divisions across the organization. Our extensive category coverage encompasses a wide range of areas such as contingent workforce, building and construction projects, enterprise software systems, contact centers, custom consulting engagements, and cloud services. Our category managers work directly with leaders from all parts of the business to help define and deliver College Board products and services. We are transforming our business at a rapid pace and the Procurement team plays a crucial role in shaping and driving this change. About the OpportunityAs one of our Category Managers, you will be responsible for executing vendor relationship, strategic sourcing, and contract management activities in support of multiple College Board divisions. You will implement sourcing strategies, engage in comprehensive industry and supplier research, manage the bidding and RFP process. You'll oversee vendor selection, contract negotiations and supplier performance management activities to secure competitive pricing and favorable terms. To ensure success, you will collaborate closely with College Board Programs and Service units to competitively source products and services in support of our mission and financial objectives. Your strategic and proactive mindset, coupled with operational excellence, is the key driver of success in this role.In this role, you will:Collaborate with business partners to drive value (40%)Collaborate within the Procurement organization and support divisions across College Board in identifying and securing service providers to meet their business prioritiesPartner with business unit stakeholders to identify vendors and determine work streams where price competition would be beneficial and coordinate RFI's, RFP's and RFQ's to ensure ideal vendor selectionBring industry benchmarks, expertise, knowledge of trends, and other third-party data to prepare for vendor selection and negotiationExecute agreements and manage vendors (40%)Lead vendor negotiations to ensure that College Board contracts at competitive prices and favorable terms with an emphasis on the current supply baseManage the process to review and negotiate contract documents, coordinating resources in Legal, Governance, Risk and Compliance and CB business units; Review and redline terms and conditions to ensure maximum value and minimum riskAnticipate and manage contingencies and dependencies, ensuring proactive planning and real-time analytical thinking during intense periods of deliveryOwn and manage critical vendor relationships for timely issue escalation; Work with vendors to resolve performance issues and drive improvements as necessaryImprove our support and performance (20%)Utilize P2P tools like Workday, Concur and Strategic Sourcing to establish and help improve operational processes from project intake to invoice approvalsPractice continuous improvement and strengthen the value proposition for internal clients and improve key performance as measured by KPIs that are important to key constituentsAnalyze division spend data to and identify and generate cost savingsAbout YouYou have:7+ years of procurement-related experience and expertise working in evaluating contractual terms and conditionsStrong industry experience and track record of evaluating contractual terms and conditions, negotiating with multiple service providers (e.g., supply chain, consultants, hardware/software providers, social media influencers, large contact centers, print & publications, marketing services, online advertising, photography/videography, and promotional products)Superior quantitative and qualitative analytical skillsProven track record of negotiating large multi-year contracts and negotiating with various vendors essential for delivery at high scaleExcellent interpersonal skills and the ability to foster positive and productive working relationships at all organizational levels and vendor communityInitiative and an ability to work in a self-directed environmentExperience with contract management, P2P systems, and toolsA bachelor's degree in business, management, finance, supply chain management or related work experience preferredProficiency with Microsoft Office (MS Word, Excel, Access, PowerPoint)Ability to travel 4-6 times a yearYou must be authorized to work in the USAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $76,000 to $125,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process#LI-NB1#LI-REMOTE

Summary: Develop business line process maps, procedures for new business initiative.Education/ Experience: Bachelors degree.Specialization in Business, Finance, Engineering, Science or Math is desirable.8+ years experience.Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline.Skills and Competencies: Ability to quickly learn organizational structure, business strategies and processes.Knowledgeable on business process modeling, process mapping.Capable of writing clear and well structured business requirements documents.Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use.Ability to resolve minor conflicts/issues using different tactics for prior to escalation.Work with team members to understand the needs of the project.Strong verbal and written communication skills.Must have a strong command of the English language; written and oral. Strong facilitation and presentation skills.Major Job Duties and Responsibilities: Identify and analyze business plan and including requirement definition, process review, impact assessment and operational streamlining where appropriate.Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.Assess, research, analyze and document sponsor/stakeholder needs. Supports the Project Manager in planning, executing, controlling and closing phases.Develop and maintain strong relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required.Coordinates and provides support to the business with the process implementation. Perform other duties as assigned.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

Healthcare's helping hand.CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.Our industry is growing and demand is high. This means you'll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewardingCHG Healthcare is seeking a passionate and experienced Project Manager to be a part of our Strategic Operations division which supports our highly visible enterprise-wide strategic initiatives. In this position, you will lead and manage complex, cross-functional projects and initiatives through the application of project management best practices, methodologies, tools, and techniques. This role requires excellent leadership, communication, presentation, and interpersonal skills. The Project Manager is responsible for managing project schedules, identifying risks and dependencies, and providing visibility to the health of the project at the executive level.Responsibilities: Collaborate with the project sponsor to establish project success criteria and measures.Oversee and manage projects to defined and agreed upon outcomes.Collaborate with the project team to create, maintain, and manage the project schedule.Apply skills, tools, and techniques to deliver planned outcomes within scope, time, cost, and quality parameters.Develop necessary project artifacts and documentation throughout the project lifecycle to facilitate project completion.Drive project progress through effective influence and relationship management, escalation of issues for timely resolution, and mitigation tactics to resolve project risks and issues.Ensure transparency and visibility into the project by tracking and reporting project status, and adoption of effective change control practices.Demonstrate initiative, commitment, accountability, and ownership to continuously move the project forward while adapting to changing priorities with mindfulness of decision implications.Present ideas effectively to diverse audiences. Cultivate positive relationships with stakeholders and team members.Qualifications: Proven track record in managing medium and large/complex projects to completion on time.Experience providing leadership to the project team and driving the project to meet established outcomes.Expert at leveraging relationships to work effectively in a matrixed environment, leading project team members formally and informally.Effectively manage multiple projects/tasks of varying complexities, meet deadlines, and work well under pressure with excellent communication and presentation skills that tell the right story for the appropriate audienceMust be a motivated, high energetic person who is business oriented, can build relationships, articulate concepts and processes to solve business problems.Must be able to collaborate with others to create project artifacts.Proven track record and experience in leading and managing projects following traditional Waterfall and/or Agile methodologies.Effective problem-solving skills exhibited by effective collaboration among project team members to resolve issues and drive the project forward. Strong reasoning, negotiating, decision making and consensus-building skills.Ability to understand and work effectively in a dynamic, change-oriented business environment.Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically while understanding the broader perspective of the business need.Education and Years of Experience:Bachelor's degree in business, information technology or other related disciplineMinimum of five years of experience leading projects in a variety of project frameworks and methodologiesPMP certificationProficient in Word, Excel, PowerPoint, SmartSheet, JIRAPreferred:Master of Business Administration, Information Technology, or related discipline.Agile Certification - CAPM, PMI-ACP, SAFeLean Six Sigma Green or Yellow belt certificationWe believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $64,900 -- $197,100 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.In return we offer:• 401(k) retirement plan with company match• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.• Flexible work schedules - including work-from-home options available• Recognition programs with rewards including trips, cash, and paid time off• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling• Tailored training resources including free LinkedIn learning courses• Volunteer time off and employee-driven matching grants• Tuition reimbursement programsClick here to learn more about our company and culture.CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.What makes CHG Different?

1099 or Corp to Corp 12 month plus contract Requires Coding test and two rounds of interviewsMust be USC, GC, or Perm residentThe Technical developer is responsible for building and delivering premiere self-service tools as part of the Platform Engineering team. They are a working manager, developing software in tandem with their team. They have an extensive background in front-end development, managing the full Software Development Lifecycle, and can develop and operate in the full stack. They are adept at delivering under tight deadlines and leveraging an agile development process where the process is a means to a high quality, customer delighting result.They excel at dealing with ambiguity and taking concepts from a white board to a full story driven Kanban board. They can lead a small team and maximize the results of the team - keeping the team on track, focused, and working to each team member's strengths. They have experience delivering complex applications incorporating CI/CD practices all in the AWS cloud.They consistently are looking for the best way to develop, architect, and deliver. They establish guidelines and methods and processes that help the team scale and deliver with greater velocity.Essential functions:Manage team workload balancing the demands of stakeholders and customers. Develop software stories primarily in Front-End development technology stacks. Architect complex solutions delivering effective designer/developer workflow. Remove ambiguity by driving to clear definition of features and tasks for clear direction in projects. Write stories, epics, and tasks and manage JIRA Kanban board. Participate in team meetings, daily standups, 1:1s to develop team membersManage the infrastructure and deployment of all Tools apps, APIs, Services, and Reports. Innovate - consistently look for new ways of delivering tools at scale and speed. Drive quality of delivery through test automation and APM Provide second level escalation and on-call support for tools platform. Develop comprehensive KPIs and metrics to measure team projects and deliverables. Go to resource for all questions front-end development and self-service tools. Work with the Head of Platform Support and Operations to establish an operations and support plan for self-service tools. Establish team member PMP targets and development plansRequirementsSkills and abilities:Extensive expertise with AWS services including CloudFront, CloudFormation, Lambda, ElasticSearch, Kinesis, Step Functions, DynamoDB, API Gateway, S3 Deep understanding of ReactJS and experience using ReactJS including the Hooks API. Able to develop at a high level and lead a small team through architecture, requirements definition, definition of done, quality testing, best practices, and scale. Excellent communicator. Able to get the most from a team and ability to listen. Gauge the pulse of the team and build a plan. Able to develop APIs and deliver those with high quality and scale, including well written developer documentation. Build CI/CD pipelines, deploy infrastructure, setup test automation, develop APM tests, and establish KPI dashboards. Able to "look around the corner" and anticipate the future - what might go wrong, etc. Ability to manage dependencies and design them out if needed. Extremely responsive - able to deal with difficult problems impacting multiple customers with creativity, insight, and calm. Able to keep the greater goal of all digital platforms in mind when executing strategies and projects. Establish a highly effective designer/developer workflow optimizing the full SDLC for tools development.

Vice President, Customer EngagementOperationsRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time position About the TeamCollege Board's Operations division (130 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading exciting work to advance customer experience through the use of innovative solutions, products and technology to enhance the delivery of digital assessments.The Customer Engagement department (65 ppl) is a combination of customer and technical support teams augmented by vendor operations, training and forecasting/planning to deliver all aspects of multi-channel support to our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year.This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to provide a positive and effective overall customer experience.About the OpportunityYou'll direct our day-to-day customer engagement work and all aspects of customer support and service, plus guide customer experience strategy and vendor operations aswe aim to deliver a positive experience for each College Board customers. This position is responsible for the delivery of services and support for our wide range of customers, including educators, students, parents, states and districts. You will also be a key contributor to our Operations leadership team as we complete our transition to a digital testing operation. Ready to lead an extraordinary team? Keep reading!In this role, you will be required to excel at the following to deliver effective and positive customer experience and support through excellent service, innovations and operational enhancements:Strategic Leadership: Develop and execute the strategic vision and roadmap for Customer Engagement aligning with the overall College Board mission and Operations division priorities.Team Leadership: Provide strong leadership and direction to the Customer Engagement team, fostering a culture of collaboration, excellence, inclusion and customer-centricityOperational Excellence: Drive operational efficiency and effectiveness across all Operations customer-facing functions and large external vendors, optimizing processes, workflows, and systems to enhance customer satisfaction and drive business resultsCustomer Experience: Champion a customer-first approach throughout the organization, ensuring the delivery of exceptional experiences at every touchpoint of the customer journeyCross-functional Collaboration: Collaborate closely with Program, Product, Technology and Field leadership, as well as Communications and Marketing to ensure alignment on customer needs, product enhancements, and go-to-market strategiesPerformance Management: Define key performance metrics and benchmarks for Customer Engagement, regularly monitoring and analyzing performance data to drive continuous improvement and operational excellenceCustomer Advocacy: Leverage the voice of our external customers and establish the people, processes and data required to advocate for them through a focus on their needs, feedback, and challenges to influence program and product policy and communications.Talent Development: Recruit, develop, and retain top talent, providing coaching, mentorship, and growth opportunities to empower team members to reach their full potentialRisk Management: Identify potential risks and issues impacting customer satisfaction and experience and operational delivery, developing proactive mitigation strategies to address them effectivelySpecific Responsibilities include:Set Vision & Strategy (40%)Set the overarching vision and direction for customer engagement at College Board and ensure a strong customer experience that is differentiated based on customer needs and expectationsFoster a customer experience mindset and framework for processes, products and decision-makingWork closely with different stakeholders across the organization to provide a strong service to our customers by addressing the root of the problemDevelop a deep understanding of College Board's customer base to drive change initiatives, business strategy and technology enhancement programs that improve the support and success of customersDevelop, monitor, and report on critical measurements and metrics that drive high levels of customer satisfaction; define clear measurements of successSet a strategic vendor management and optimization strategy for a wide range of customer support models, with a focus on cost management and experienceProvide Team Leadership & Management (40%)Effectively manage a high-performing, remote team of 5-8 direct reports to ensure they are engaged and working effectively toward accomplishing goalsProvide the leadership necessary to deliver results across the teamBuild and drive a performance-based culture and actions to support an inclusive and engaged teamEstablish critical forecasting and planning capabilities and anticipate and manage work volumes and budgets based on data; responsible for managing a vendor budget of ~$30MEnhance the customer support vendor management functionDrive Continuous Improvement & Innovation (20%)Provide actionable intelligence and insights via thorough analysis and assessment of all escalation data that comes into the teamMake data-driven decisions on continuous improvement for our escalations programs based on that analysis and insightsFoster an innovative culture to explore technology, AI and other solutions to help drive efficiencies in support models and improve experience metrics.About YouYou have:15+ years of directly related experience in customer operations, customer experience, or customer service with 5+ years in an executive leadership positionDirect experience working in a customer service call center, either as an individual contributor or in a management capacityDeep understanding of industry best practices, trends, and technologies related to customer operations and supportA proven track record of developing, coaching, training, and retaining top talent with high levels of engagementThe ability to empower others and effectively delegate work with accountabilityProven track record of driving operational excellence and delivering exceptional customer experiencesExcellent communication, negotiation, and interpersonal skillsAbility to thrive in a fast-paced, high-stakes, and dynamic environment and lead through changeExceptional strategic thinking, analytical and planning skills - you can build a strategy, connect the dots, and build towards the futureExperience as a highly collaborative leader with ability to influence others and build strong relationships across internal and external stakeholdersThe ability to communicate effectively with product leads and technologists to meet and drive business requirementsExperience leading high-visibility projects from start to finish with measurable resultsFluency with data and confidence in making data-driven decisionsDemonstrated success managing complex customer escalationsA passion for education and the impact that educators have on studentsThe ability to travel, at least once a monthEligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and panel interview, finalist interview and reference checks. This is an approximately a 10 to 12-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $176,000 to $260,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1

Do you want to step into a high-tech world with a strong focus on innovation? Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in which you can fully exploit your service skills? Do you want to do this in an international, global, but personal environment? Then this might be your chance to become a part of our innovative and enthusiastic customer support team.This is a leadership role to assist the regional service managers in driving all support initiatives throughout the region. The Area Supervisor will drive for positive customer relationships and collaborate with colleagues to provide excellent customer service. Responsible for leading and being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical's product lines in the US.Job ResponsibilitiesCoaches and mentors team members to foster growth in knowledge and customer focus.Direct Manager of customer service engineers (8-10) within their region and sphere of influence to manage performance and carry out performance reviews, 1-1 meetings and other formal meetings when appropriate.Manage team to facilitate accurate diagnosis and solution of customer instrument problems.Responsible for meeting customer expectations for Malvern Panalytical Instruments' service.Works closely with commercial sales and after sales teams to drive and cultivate opportunities to promote Malvern Panalytical products and services.Performs back-up duties in place of the regional service manager when the need exists; will represent the region in various committee's and meetings when necessary.Follows and promotes Malvern Panalytical's/Customers' laboratory and safety practices. Guides direct team members to stay current on all safety and training requirements.Manages direct administrative management for direct team and assists regional manager within region for tasks such as the following: track and manage team's company owned assets; tracking spare parts stock/kits within region, monitors and signs off on regional expense reports and submitted work orders.Assist Regional Managers in optimizing resources within region to balance with customer demand fluctuation and centralized dispatch requests.Identifies training requirements for the team as and when required; assists regional team in monitoring cross training activities to support proper documentation and utilization of newly trained skillset(s).Is key part of future recruitment for the team; personal mentor, coach and guide for all new hires to make their entry into organization and part of new team welcomeDrives team to adhere to proper procedures / protocols within the systems we use to drive our business; takes part in audits to reinforce.Works with Service Managers and director to control / monitor all team activities to achieve budgets.Manages Escalations in the region ensuring the customer is kept up to date with the latest informationReports Quality and H&S issues ensuring guidelines are followed and be part of the process for instigating and implementing changes.Monitoring and helping to grow customer satisfaction using standard KPI's.Drives the region to achieve grow targets for systems and After Market opportunities.Work with installation manager to insure all equipment installations are in proper alignment with expected close dates and all required pre-installation prerequisites.Represent the Regional Service Team as the driver for certain key KPIs or program initiatives.When you join? Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.We value entrepreneurship and commitment by offering real career possibilities.You become part of a growing company where you can shape the future of our work processes.We offer a competitive compensation plan. Our benefit offerings include Medical, Dental, Vision, 401(k) with a company match, Life and Disability plans.We also offer Tuition Reimbursement and a Wellness program.Vacation, Sick, Personal and Paid Holidays.We are Malvern Panalytical. We are BIG on Small.

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are looking for a Banking as a Service (BaaS) Relationship Manager to join our Innovation and Strategy team. The Banking as a Service (BaaS) Relationship Manager is responsible for strategic growth with our Emprise Embedded partners.This position is eligible for a Hybrid schedule in Wichita, KS and surrounding areas. Remote in South Dakota, Utah, Oklahoma, Missouri, and Nebraska.A successful candidate will have:Proven ability to establish and build strong relationships with our partners and internal team membersCritical and analytical thinking skillsConfident and articulate communication skillsStrong attention to detailAn understanding of and commitment to our valuesAttitude and aptitude to engage in continuous developmentEssential functions of the role:Foster partner relationships to ensure goals, strategies, and objectives are in place to support the execution of partner programsHave a strong understanding of program and regulatory constructs to support programs efficiently and effectivelyDevelop partner specific strategic plans that align with Emprise Embedded goalsCollaborate with partners on contract and pricing negotiationAdvocate partner business development ideas across EmpriseIdentify and drive new opportunities for growth and manage partner pipelinesEngage with prospective clients and identify those to pursueManage profit and loss forecasting by monitoring and assessing trends and problem areasBe a strategic thought leader for our partners on Emprise Embedded strategy, policy, products, systems, and processes to grow and develop partners and be able to challenge status quo when necessaryHave a deep understanding of all partner business, decision makers, trends in the industry, and competitionGuide internal teams to ensure alignment, efficiency, and effectivenessPrioritize work to align with partner goals and objectivesContinue to build partner relationships by holding consistent follow upsProvide reporting to stakeholders on partner agreements, programs, and pricing strategiesWork closely with Account Manager on assigned accounts to ensure alignment and collaborate on prioritization of work and support escalation of key issuesOther duties as assigned within the scope and responsibility of the jobRequirementsBachelor's degree or level of education that, together with industry experience, enables the applicant to meet the job requirementsMinimum 5-7 years of banking, Fintech, and/or new client origination experienceProven track record in customer development and retention and working with all levels of senior managementProficiency with large server-based applications and typical desktop softwareBenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.To learn more, please visit our website at www.emprisebank.com.Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

DescriptionWHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU'LL DOThe AVI-SPL Onsite Project Manager is responsible for managing the overall direction, coordination, implementation, execution, control and completion of specific Systems Integration projects for AVI-SPL customers - typically working on customer premises. This role will ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements with the end goals of delivering a world-class customer service experience. Day-To-Day Responsibilities: Coordinate all project activities, including change management, ensuring timely and on-budget completion of project deliverables meeting client scope and quality requirements, all according to established AVI-SPL Project Management principles and procedures. Acquire a thorough knowledge of contract documents for each assigned project including, but not limited to project scopes of work, bid drawings and specifications, contract, subcontractor scopes of work, and construction schedules. Manage comprehensive work breakdown structure and project schedule and coordinate appropriate resource scheduling for all required project tasks. Facilitate any internal project kick-off meetings that include key participants from sales, engineering, fabrication, installation, programming, corporate department and third-party resources. Facilitate any external project kick-off meetings with all necessary external stakeholders as well as applicable internal resources and provide weekly (or as required) job progress reports. Own the role of point of contact for all internal and external project communication and documentation by keeping accurate files and records of project status and activities. Respond to communications from customers regarding problems or concerns in a timely and professional manner. Raise any issues to Office Management for proper escalation. Obtain daily site progress reports from lead technicians and respond to needs identified. Manage equipment and materials ordering, distribution, and shipping through pick ticketing, packing slip and sign off process requirements. Oversee all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on budget throughout the project lifecycle. identify problem areas, spearhead resolution and communicate any issues impacting profitability, unanticipated costs, claims, or back charges to management. Manage and verify quality of work performed by internal and/or subcontracted resources. Schedule internal resources to test and certify installed systems and to demonstrate operation to clients upon project completion. Ensure all closeout documentation is created and stored in proper location for service and/or future office reference. Be available for project team questions and coordination based on specific project working hours and timeline. Develop and maintain strong relationship with customers with direct interaction and focus on improving their perception of on time delivery, quality, responsiveness, problem solving and service. Drive project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals.Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work in a professional office environment as well as on customer sites and may deal with a construction site type of work environment.WHAT WE'RE LOOKING FORMust-Haves: Demonstrated experience managing projects in the Audio Visual, Construction, Technology (Structured Cabling / Security) or related industry is required. Creatively problem solve and analyze complex problems and generate solutions. Coordinate internal and external resources for successful project results. Understand all revenue, cost and margin aspects of project management including earned value management. Communicate and interact with internal employees, clients and colleagues in a consistent, professional and courteous manner through in both verbal and written form. Troubleshoot and solve project related issues. Understand and maintain project budgets. Effectively manage multiple projects. Demonstrate and apply time management skills with attention to detail. Understand specific project system functionality and installation processes and techniques. Accurately read and comprehend technical, contractual and construction related documents. Proficiently use Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat. Hold and maintain valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards. Ability to travel to various job sites as required.Nice-To-Haves: Minimum 3 to 5 years of experience as a Project Manager in the Audio Visual, Construction, Technology (Security or Structured Cabling) or related industry is preferred. Formal education in Audio Visual, Construction, Technology or related field is preferred. Minimum of a High School Diploma or equivalent is preferred. Ability to obtain formal approved clearances (Government or system specific) may be required.WHY YOU'LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunitiesMORE ABOUT USAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

NOTE: This is a 100% remote position. Candidates will have to work on EST hours.One of our clients in Norfolk, Virginia is looking for a QNXT Benefits Configuration Analyst with the following skills and experience:MUST HAVE : FL Medicaid experience.Required Skills and Experience:QNXT Benefit Configuration background and management exp specific to QNXT Benefit Configuration-(Front End )Experience with QNXT migration or implementationsActual exp designing benefits.May have started as an Analyst and moved into management.Exp with Commercial Benefit ConfigurationExperience managing/leading a team (hiring, turnover, being an escalation point)Exp leading over effort (looking at things high level, attending meetings, making schedules, management reports, etcEnd to End Claims processing Knowledge.Good experience with SQL Queries Management of people and dealing with escalation and turn over.Leads over the efforts; Manager role, would look at things high level and attending meetings, pay attention to schedule.Work with resources is they have questions with stuff.Ensure in testing phase, things going well, putting together management reports. Management, coordination, good working with other people. Ensuring things going in right direct.Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™