Patient Services Representative Salary in Salem, NH

What you'll do atPosition Summary...It's time to see optometry through a new lens. Walmart is revolutionizing healthcare and this your chance to be part of it. A Walmart Associate Optometrist is the clinical partner to the Vision Center Manager, and core to our mission of advancing eyecare affordably for everyone.About The Optometry TeamWe're looking for someone that shows autonomy and will forge the way to be a trusted part of the community, operating the business as if it were your own. The Vision Center is fast-paced and equipped with the resources and technology you need to succeed. Your biggest tool? The ability to authentically connect with our patients, as they turn to Walmart for trusted expertise.What you'll do...How You'll Make An Impact:Provide evidence-based vision care to ensure patient's health and well-being by recommending and prescribing medications and other treatment options (for example, red eye, LASIK surgery, cataract surgery).Deliver routine vision care using evidence-based care guidelines.Educate patients and store associates on eye health, including contact lens care, disease state management, and safety factors.Consult with other health professionals to prepare patient care plans, observing optometry scope of practice per state board;How You'll Make An Impact:Embraces new equipment technology and advanced instrumentation. This would be essential as we are integrating advanced technology such as digital phoropters, EMR, Maestro (OCT/retinal camera combo).What you'll bring:• Doctoral degree in Optometry (OD) from accredited optometry school.• Licensed optometrist in good standing in state of practice.• EMR/EHR experience.• Eagerness to embrace new equipment technology and advanced instrumentation.• Experience in Treating and managing ocular disease.Judgment: Make Sound Judgments: Uses objective financial and business analyses to evaluate the returns and risks of business choices. Analyzes and integrates trends and patterns to determine the root causes of problems and identify solutions. Evaluates short- and long-term implications of decisions. Accurately forecasts growth, costs, and business challenges.Customer/Member Centered: Promote a Customer/Member-Focused Environment: Creates and maintains an environment that provides customers/members with desired products, services, and experiences. Combines experience, insight, and data to determine how to best exceed customer/member needs. Develops and implements initiatives, practices, and plans to capitalize on customer/member-focused growth and improvement opportunities. Ensures the removal of barriers to delivering exceptional customer/member value, service, and support.Execution and Results: Optimize Execution and Results: Uses the advantage of company size, internal and external resources, and talent to achieve success. Creates an environment where associates are held accountable for achieving goals and results. Applies broad, cross-functional knowledge and resources to produce results that best fit the company strategy. Prioritizes and balances time, actions, resources, and initiatives to ensure accomplishment of critical results. Makes sure desired change initiatives and priorities are implemented appropriately.Planning and Improvement: Advocate Planning and Continuous Improvement: Sets and communicates clear and aligned goals, monitors progress, and ensures leaders in own organization do the same. Develops and implements plans and practices to ensure others have the information, resources, implementation time, and talent needed to succeed. Develops and upgrades work assignments and processes to accomplish goals across functions, organizations, and geographies, where appropriate. Sponsors continuous improvement and elimination of non-value-added work. Embraces, values, and implements diverse perspectives and ideas.Influence and Communicate: Inspire Commitment: Develops and communicates logical, convincing justifications, including lessons learned, that build commitment and support for one's perspectives and initiatives. Builds diverse, high-performing teams that accomplish organizational changes, goals, and priorities. Ensures strategies, change initiatives, and competitive information are communicated in clear and compelling ways. Listens to, leverages, and promotes the diverse ideas, perspectives, and contributions of others across the business.Ethics and Compliance: Promote Ethics and Compliance: Builds and sustains an environment where adherence to and reinforcement of the highest standards of integrity and ethics are the norm. Identifies opportunities and takes action to enhance compliance. Ensures associates receive the communication and instruction needed to act in accordance with policies and procedures.Adaptability: Demonstrate Adaptability: Demonstrates resourcefulness and resilience in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities (for example, seeking out training, learning from experience, researching best practices). Seeks exposure to new ideas and perspectives. Sponsors programs and initiatives to improve adaptability and continuous learning capabilities in own organization.Strategy: Think and Act Strategically: Creates strategies for own organization that align with the company's strategies and lead to the achievement of business priorities. Pursues initiatives, investments, and opportunities that fit with and support company strategies. Assesses deliverables against leading industry practices and implements plans that leverage company advantages. Works through different strategic options and determines their intended and unintended implications, and applies to business planning. Social Responsibility and Reputation: Promote Reputation and Social Responsibility: Proactively leads volunteer activities, programs, and initiatives in order to improve the community. Seeks and maintains external relationships and alliances, strengthening the company's impact on and reputation in the community. Serves as a credible spokesperson, representative, and sponsor of the company to the public and the community.Talent: Assess and Improve Talent : Develops talent and replacement plans for own organization that increase effectiveness, build diversity, and enhance bench strength. Identifies, utilizes, and integrates associates' strengths to produce improved results. Creates an environment where people processes (for example, performance management, development) are used effectively to improve associate performance and achieve desired results throughout own organization. Mentors, guides, and sponsors the development of key talent.Build Relationships: Build Internal and External Relationships : Builds and sustains trusting, collaborative relationships and alliances across functional, organizational, and geographical boundaries to achieve goals. Sponsors initiatives and programs that promote respect for, interest in, and support of associates. Ensures associates are treated in an accepting, respectful manner.Manages Optical Operations: Stays current on changes in optical procedures, ideas, and processes and shares the information and ideas with associates and managers. Ensures adherence to proper policies and procedures for advising on merchandise and filling prescriptions. Ensures optical operations are aligned with company and regulatory standards for prescriptions and claims, doctor and optician certifications/licensure, and associate training. Guides associates and supports managers on how to address customer and member concerns and merchandise defects. Meets with managers, doctors, and associates to identify and discuss any concerns and issues related to the business and to share information related to new initiatives. Effectively recruits doctors in partnership with Market Directors.Quality Patient Care-Facility: Creates a culture of patient care, safety, and accuracy. Communicates clear expectations regarding quality of care and patient safety. Ensures others are held accountable for following standard operating procedures (SOP) and achieving expected quality and patient safety goals. Ensures counseling (providing information related to the health service provided) occurs on new therapy (new items) and as requested by patients or required by practice or state regulations, including appropriate documentation. Analyzes and identifies areas of improvement needed and implements intervention steps to improve team knowledge and focus on patient safety and risk reduction. Promotes reporting and transparency of errors whether actual or patient perceived. Writes timely and effective plans of action focused on identification and correction of root cause.Compliance Focused Execution-Facility: Creates and fosters an environment centered on health care compliance execution. Actively communicates, trains, and guides the processes for completion and follow-up on compliance initiatives to associates within Health and Wellness and other associates as applicable to the respective health care business. Implements compliance initiatives and priorities and monitors compliance execution by others. Ensures appropriate operational execution of billing procedures, HIPAA compliance adherence, and standard operating procedures (SOP). Utilizes auditing processes to identify compliance issues and implement processes for improvement.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Doctoral degree in Optometry (OD) from accredited optometry school. Licensed optometrist in good standing in state of practice.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Other: HealthcarePrimary Location...1101 W HIGHWAY 32, SALEM, MO 65560-2368, United States of America About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patient or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary departments. Participates in performance improvement and CQI activities.Job Specific Responsibilities:Collect/verify patient information via patient (or patient's designee) interview; complete data entry accurately. Inform patients/family members of hospital policies and procedures. Answer patient/family questions.Distribute information to appropriate individuals/departments.Qualifications Ability to read, write and speak English required (additional languages a plus). Effective interpersonal skills. Analytical ability for numbers and situations. Ability to type 40 wpm. Familiarity with medical billing; managed care and other medical insurance is preferred.Previous office experience or training with exposure to keyboard, computer and other office equipment required, preferably in a medical setting. Previous experience or training in customer service required.High school diploma or GED required. Associate Degree in business or related field preferred.RSRMGB

About UsNorth Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers. Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement!LocationWe are located at 331 Highland Ave, Salem, MA. The office is open Monday through Friday from 8:00am to 5:00pm.Are you ready to bring your exceptional skills to this innovative practice and join us in driving medicine forward?General Overview Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!• Leading up to the patient visit, Patient Service Representatives schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.Qualifications QualificationsWhether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work.2 years of experience working in a community-based medical practice preferredEpic experience preferredEEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

About UsNorth Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.LocationWe are located at 400 Highland Ave in Salem. As an Internal Medicine office, we provide physical examinations, routine health screenings, and preventative care for adults. Are you ready to bring your exceptional skills to this innovative practice and join us in driving medicine forward?General OverviewOur Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!Leading up to the patient visit, Patient Service Representatives schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.Qualifications QualificationsWhether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught.2 years of experience working in a community-based medical practice preferredEpic experience preferredEEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

About UsNorth Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.Our TeamWe are located at 400 Highland Ave, Salem, MA. In this office, we evaluate and treat a range of urologic disorders in adult patients. Our team is board certified and includes experts in minimally-invasive surgical techniques, such as laparoscopic, endoscopic, extracorporeal and percutaneous approaches.Urology Conditions Treated:Benign prostatic hypertrophyBladder, kidney and ureter stonesCancer of the bladder, kidney, prostate and testesErectile dysfunction/impotenceMale infertilityUrinary incontinenceOur employees may be asked to travel to other North Shore Physician Group Urology sites in Newburyport or Peabody during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).Are you ready to bring your skills to this practice and join us in driving medicine forward?General OverviewOur Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!Leading up to the patient visit, Patient Service Representatives schedule all appointments.During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.Qualifications QualificationsWhether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.2 years of experience working in a community-based medical practice preferredEpic experience preferredEEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

About UsNorth Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.Hours/LocationWe are seeking a full-time, 40-hour Patient Service Representative to support our Pulmonary Medicine, Sleep Medicine, and Critical Care practice onsite Monday through Friday from 8:30am to 5:00pm. Located on the campus of Salem Hospital, the practice is within the Highland Hall outpatient building (55 Highland Avenue, Suite 104, Salem, MA 01970).This specialty office provides physical examinations, health screenings, and preventative/ongoing care for patients with pulmonary disease, sleep disorders, and critical illnesses. Our physicians diagnose and treat conditions related to the lungs and respiratory system. Conditions treated include:AsthmaCOPD (chronic obstructive pulmonary disease)EmphysemaInterstitial lung diseasesPulmonary complications of respiratory muscle weakness from neuromuscular diseasesSarcoidosisSleep disordersAre you ready to bring your skills to this practice and join us in driving medicine forward?General OverviewOur Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!Leading up to the patient visit, Patient Service Representatives schedule all appointments.During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.Qualifications QualificationsWhether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.2 years of experience working in a community-based medical practice preferredEpic experience preferredNo healthcare experience? No problem! We are willing to train on the job.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

SummaryOversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate and complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the patient's insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed. Key ResponsibilitiesSupport is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.Scheduling status is maintained daily and potential problems are addressed with corrective actions.Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.Patients are greeted, assisted and appropriate staff notified of patient arrival.Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.Monthly patient satisfaction questionnaires are processed for current patients according to center standards.Customer service delivery is carried out to achieve stated goals.Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.Therapy charges are entered and reconciled as assigned.Additional department, organization, or network activities are completed per established objectives.PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.Qualifications Qualifications and ExperienceEducation/DegreeRequired High school graduate required.PreferredAssociate's degree in medical administrationExperiencePreferred Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)Required Computer proficiency required. Microsoft office applications preferred with ability to learn new software.PreferredHighly developed communications and interpersonal skills, working with diverse population.Work independently, be self-directed and contribute as a member of a team.Anticipates challenges and develops and implements strategies for addressing them.High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.Attention to detail.EEO Statement SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.

PURPOSE AND SCOPE:Functions as part of the hemodialysis health care team as a Registered Nurse Applicant, under the direction or supervision of a Staff Registered Nurse, to ensure provision of quality patient care on a daily basis in accordance with FMS policies, procedures, and training. Supports the FMCNA's mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMCNA Quality Enhancement Goals (QEP). Adheres to all requirements of the FMCNA Compliance Program, and FMS patient care and administrative policies. Employees hired into this position will be required to obtain their nursing license and registration within the timeframe outlined in state specific regulations, or within 90 days from hire date, whichever comes sooner.PRINCIPAL DUTIES AND RESPONSIBILITIES:STAFF RELATED:Directs Patient Care Technician's provision of safe and effective delivery of chronic hemodialysis therapy to patients in compliance with standards outlined in the facility policy procedure manuals, as well as regulations set forth by the corporation, state, and federal agencies.Delegates tasks to all direct patient care staff including but not limited to LVN/LPNs, Patient Care Technicians, and Dialysis Assistants.Assesses daily patient care needs and develops appropriate patient care assignments.Routinely monitors patient care staff for appropriate techniques and adherence to facility policy and procedures.Participates in staff training and orientation of new staff as assignedParticipates in all required staff meetings as scheduled.PATIENT RELATED:Education:Ensures educational needs of patients and family are met regarding End Stage Renal Disease (ESRD).Provides ongoing education to patients regarding their renal disease, vascular access and dialysis therapy, and other related health conditions.Discusses with patient, and records education related to diet/fluid and medication compliance.Provides patient specific detailed education regarding adequacy measures where applicable - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM).Ensures transplant awareness, modality awareness, and drive catheter reduction.Educates patients regarding laboratory values and the relationship to adequate dialysis therapy, compliance with treatment schedule, medications, and fluid.Dialysis Treatment:Provides safe and effective delivery of care to patients with ESRD.Accurately implements treatment prescriptions including Sodium (Na) modeling prescription, and Ultrafiltration modeling (where appropriate) to ensure stable treatment therapy as indicated.Assesses patients' response to hemodialysis treatment therapy, making appropriate adjustments and modifications to the treatment plan as indicated by the prescribing physician. Communicates problems or concerns to the Team Leader or physician.Identifies and communicates patient related issues to Team Leader or physician.Initiates Initial and Annual Nursing Assessment, and ongoing evaluation and documentation of patient care needs according to FMC Policies and Procedures.Actively participates in the pre evaluation, initiation, monitoring, termination, access homeostasis, and post evaluation of patients receiving hemodialysis treatment therapy according to established FMC procedures.Takes appropriate intervention for changes in patient adequacy status and troubleshooting access flow issues as identified by OLC/AMP yellow lights.Provides, supervises (if applicable), and monitors hemodialysis access care according to established procedures.Implements, administers, monitors, and documents patient's response to prescribed interdialytic transfusions, including appropriate notification of adverse reactions to physician and appropriate blood supplier.Ensures accurate and complete documentation by Patient Care Technician on the Hemodialysis Treatment Sheet. Laboratory-related:Reviews, transcribes, and enters physician lab orders accurately into the Medical Information System.Ensures appropriate preparation of lab requisitions for Spectra or alternate lab.Ensures correct labs tubes are utilized for prescribed lab specimens and that lab draw and processing procedures are performed appropriately for all lab samples.Identifies and ensures appropriate follow-through regarding missed labs and specimens reported to be insufficient according to company policies and procedures.Ensures all specimens are appropriately packaged according to Department of Transportation (DOT) policies and procedures relating to shipment of blood or body fluid specimens and potentially hazardous material.Ensures that all labs are directed and delivered to appropriate labs.Reports alert/panic and abnormal labs results to appropriate physician.Ensures lab results are forwarded to physicians as requested. General duties:Enforces all company approved policies and procedures, as well as regulations set forth by state and federal agencies and departments.Maintains overall shift operation in a safe, efficient, and effective manner.Act as a resource for other staff members.Routinely meets with the Clinical Manager to discuss personnel and patient care status, issues, and information.Collaborate and communicate with physicians and other members of the healthcare team to interpret, adjust, and coordinate care provided to the patient.Provides assistance as needed to patients regarding prescription refills according to FMCNA Policies.Ensures all physician orders are transcribed and entered into the Medical Information system in a timely manner.Oversees all documentation of patient information.Maintains facility drug list for all required stock medications.Maintains competency with all emergency operational procedures, and initiates CPR and emergency measures in the event of a cardiac and/or respiratory arrest.Ensures verification and availability of adequate emergency equipment.Ensures provision of appropriate vaccinations, immunizations, and annual Tuberculosis (TB) testing.Administers medications as prescribed or in accordance with approved algorithm(s), and documents appropriate medical justification if indicated.Administers PRN medications as prescribed and completes appropriate documentation of assessment of effectiveness.Maintains appropriate recording of controlled substances as required by law.Assists with the coordination of patient transportation if necessary.MAINTENANCE/TECHNICAL:Ensures a clean, safe, and sanitary environment in the dialysis facility treatment area.Ensures competency in the operation of all dialysis-related equipment safely and effectively.Ensures all patient stations, including machines and chairs, are clean and free of blood and placed appropriately.Ensures that all blood spills are immediately addressed according to FMCNA Bloodborne Pathogen Control Policies.MEDICAL RECORDS & DOCUMENTATION:GeneralEnsures all relevant data including physician orders, lab results, vital signs and treatment parameters, and patient status are documented appropriately and entered into Medical Information System.Ensures all appropriate patient related treatment data is entered into the Medical Information System.Ensures all FMCNA policies regarding patient admission, transfer, and discharge are appropriately implemented.Ensures and verify accuracy of Patient Care Technician documentation. DailyReviews and ensures appropriate daily completion of Hemodialysis Treatment Sheets by all patient care staff.Ensures that all appropriate procedures are followed regarding opening and closing procedures, inclusive of monitoring that all staff and patients have safely left the premises.MonthlyInitiates, documents, and completes ongoing Continuous Quality Improvement (CQI) activities including monthly reports.Completes monthly nurses' progress note.Ensures patient medical records are complete with appropriate information, documentation, and identification on each page (Addressograph label is on all chart forms).Reviews transplant status and follows established procedure regarding appropriate action to be taken.Completes patient care plans for new patients within the initial 30 days or any patients deemed unstable requiring monthly patient care plans.Completes any long-term programs that are due. AnnuallyCompletes initial and annual Nursing History and Assessment physical.Ensures completion of Annual Standing Order Review with each physician as required.OTHER: As a condition of continued employment, you are required to obtain and maintain any required credentials or certifications necessary for your position in an active and valid status (including renewal of such credentials or certifications prior to any expiration date). In the event that your credential or certified status changes, you must notify your supervisor immediately.Capable of working in a challenging environment which requires the ability to handle demanding situations, multitasking, and remaining flexible to changing needs.Maintain regular and punctual attendance.Perform other related duties as assigned.Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.PHYSICAL DEMANDS AND WORKING CONDITIONS:The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to move, with assistance, machines and equipment of up to 200 lbs., and may lift chemical and water solutions of up to 30 lbs. up as high as 5 feet.The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing theIshihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable accommodation can be made.SUPERVISION:NoneEDUCATION:Graduate of an accredited School of Nursing.Current appropriate state Temporary Permit.Must meet the practice requirements in the state in which he or she is employed. EXPERIENCE AND REQUIRED SKILLS: 0 - 1 year's related experience.ACKNOWLEDGEMENT:I acknowledge that I have read and accepted this job description. I understand what is expected of me in this position, and I am able to perform the essential functions as outlined with or without reasonable accommodation. Furthermore, I understand that the duties and responsibilities listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. If I have any questions about duties and responsibilities not specified in this job description that I am asked to perform, I should discuss them with my immediate supervisor or my Human Resources representative.ADDENDUM:Managers in each state must determine if their state regulations permit employees to operate in this capacity, as well as the allowable duties and practice restrictions if permitted. Managers should consult their state-specific regulations at: https://content.intranet.fmcna.com/regulatory-affairs/wp-content/uploads/sites/46/2019/05/Pre-Licensed-Nurse-50-State-Review-Training-TracksFinal-5-19.pdf. For additional information please contact your Regional Education Coordinator.EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Salem Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.Salem Hospital is the North Shore's largest healthcare provider and one of its largest employers. Our culture supports a sense of belonging by acknowledging your contribution. As a member of Mass General Brigham, we offer an exceptional practice environment and ample opportunities for advancement and learning throughout the system to allow for continued growth and development in your career.We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding Nursing team.Join in our mission and work where YOU belong.The Registered Nurse manages all aspects of the nursing process and the delivery of patient and family centered care. The Registered Nurse has the responsibility and authority to request and use governing and administrative resources, technological and support systems, and multidisciplinary clinical experts necessary to manage and deliver quality, cost effective patient care.Qualifications To perform this job successfully within the scope of nursing, an individual must be able to perform each essential duty satisfactorily and be able to demonstrate any knowledge and skills necessary to provide care appropriate to the age of the patients serviced in his/her assigned department. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prefer 2+ years Med/Surg. experience. Graduate of an accredited school of Nursing. Position requires a Valid/Current license to practice as a RN in the Commonwealth of Massachusetts. BLS required.Bachelor's Degree is preferred. ACLS preferred.EEO Statement Salem Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Salem Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.Salem Hospital is the North Shore's largest healthcare provider and one of its largest employers. Our culture supports a sense of belonging by acknowledging your contribution. As a member of Mass General Brigham, we offer an exceptional practice environment and ample opportunities for advancement and learning throughout the system to allow for continued growth and development in your career.We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding Nursing team.Join in our mission and work where YOU belong.The Registered Nurse manages all aspects of the nursing process and the delivery of patient and family centered care. The Registered Nurse has the responsibility and authority to request and use governing and administrative resources, technological and support systems, and multidisciplinary clinical experts necessary to manage and deliver quality, cost effective patient care.Qualifications To perform this job successfully within the scope of nursing, an individual must be able to perform each essential duty satisfactorily and be able to demonstrate any knowledge and skills necessary to provide care appropriate to the age of the patients serviced in his/her assigned department. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prefer 2+ years Med/Surg. experience. Graduate of an accredited school of Nursing. Position requires a Valid/Current license to practice as a RN in the Commonwealth of Massachusetts. BLS required.Bachelor's Degree is preferred. ACLS preferred.EEO Statement Salem Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.