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Infrastructure Engineer Salary in Plano, TX

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Examples of projects you will work on include: Architect, build and deploy well-managed core APIs and SDKs to access LLMs and our proprietary FMs including training, fine-tuning and prompting tasks, including orchestration SDKs.Design APIs for performance, real-time applications, scale, ease of use and governance automation.Develop application-specific interfaces that leverage LLMs and FMs to continue to enhance the associate and customer experience.Enable our users to build new GenAI capabilities.Develop tools and processes to monitor API access patterns and operational health.Design and implement AI safety and guardrails in the API layer working closely with researchers.Basic Qualifications:Bachelor's degree in Computer Science, Computer Engineering or a technical fieldAt least 4 years of experience designing and building and deploying ML application platforms.At least 4 years of experience programming with Python, Go, Scala, or JavaAt least 1 year of experience building, scaling, and optimizing training or inferencing systems for deep neural networksPreferred Qualifications:Familiarity with building large-scale AI products or platforms for NLP, speech, computer vision, or recommendation systems serving millions of users.Ability to move fast in an environment with ambiguity at times, and with competing priorities and deadlines.Experience at tech and product-driven companies/startups preferred.Ability to iterate rapidly with researchers and engineers to improve a product experience while building the foundational capabilities.Familiarity with deploying large neural network models in demanding production environments.Have experience with API security, observability, cloud access control and privacy best practices.Keen attention to following production standards and practices.Passionate about ML optimizations and open source technologies.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $165,100 - $188,500 for Senior Machine Learning EngineerSan Francisco, California (Hybrid On-Site): $174,900 - $199,700 for Senior Machine Learning EngineerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Distinguished Engineer - Network Infrastructure Security
Capital One, Plano
Center 3 (19075), United States of America, McLean, VirginiaDistinguished Engineer - Network Infrastructure SecurityDistinguished Engineers are individual contributors who strive to be diverse in thought so we visualize the problem space. At Capital One, we believe diversity of thought strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. Distinguished Engineers will significantly impact our trajectory and devise clear roadmaps to deliver next generation technology solutions.The Distinguished Engineer will be part of the Network Protection Engineering organization with a focus on shaping the network security agenda for multiple network infrastructure platforms across Capital One. They will leverage their expertise in public cloud and experience implementing network security capabilities at scale to establish the vision and realization of new features and technology within the organization. They will enable efficiency within our incident management processes while leading deep dives and driving overall best practices around root cause analysis and resolution for any critical incidents. Additionally, they will influence overall technical direction while mentoring other technologists in the space.Skills:Deployment of IPv6 & associated security controls at scaleDNS-related threats (enterprise and customer focused)Mitigation against IoT & Campus centric security threatsSecure multi cloud (AWS, Azure, GCP) & hybrid cloud network security solutionsUnderstanding of extranets, next-generation cloud-based connectivity models for supplier integrationLeveraging Site Reliability Engineering principles in the build and operation of secure and reliable systemsGeneral Cyber Security & Network Security technologies such as IPS/IDS, CSOC integrationExperience of leading and resolving live cyber attack incidentsDistinguished Engineers are: Deep technical experts and thought leaders that help accelerate adoption of the very best engineering practices, while maintaining knowledge on industry innovations, trends and practicesVisionaries, collaborating on Capital One's toughest issues, to deliver on business needs that directly impact the lives of our customers and associatesRole models and mentors, helping to coach and strengthen the technical expertise and know-how of our engineering and product communityEvangelists, both internally and externally, helping to elevate the Distinguished Engineering community and establish themselves as a go-to resource on given technologies and technology-enabled capabilitiesResponsibilities:Build awareness, increase knowledge and drive adoption of modern technologies, sharing consumer and engineering benefits to gain buy-inStrike the right balance between lending expertise and providing an inclusive environment where others' ideas can be heard and championed; leverage expertise to grow skills in the broader Capital One teamPromote a culture of engineering excellence, using opportunities to reuse and innersource solutions where possibleEffectively communicate with and influence key stakeholders across the enterprise, at all levels of the organizationOperate as a trusted advisor for a specific technology, platform or capability domain, helping to shape use cases and implementation in an unified mannerLead the way in creating next-generation talent for Tech, mentoring internal talent and actively recruiting external talent to bolster Capital One's Tech talentBasic Qualifications:Bachelor's DegreeAt least 7 years of software engineering or software development experience within the network security domain including the creation or evolution of network security tooling or automation of processes through the use of programming languages or shell scriptsAt least 5 years of public cloud experience (AWS, GCP, Azure)At least 3 years of experience with Network Infrastructure Security EngineeringPreferred Qualifications:Masters Degree12+ years of software engineering or software development experience within the network security domain including the creation or evolution of network security tooling or automation of processes through the use of programming languages or shell scripts7+ years of experience in building distributed systems and highly available services using cloud computing services (AWS, GCP, Azure)5+ years of experience with Network Infrastructure Security EngineeringRelevant industry certifications such as CCIE/CCDE, CISSP, AWS or GCP professional network or security certifications?Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Lead Platform Engineer
Capital One, Plano
Plano 1 (31061), United States of America, Plano, TexasLead Platform EngineerDo you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? Do you have a proven track record of leading diverse teams to achieve great results? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools with emerging technologies to join our team. As a Lead Platform Engineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One.General Responsibilities:Work with product owners to understand desired application capabilities and testing scenariosContinuously improve platform engineering practices and proactively identify risks and execute strategies that eliminate or mitigate those risksWork within and across Agile teams to design, develop, test, implement and support technical solutions across a full-stack of development tools and technologiesLead the craftsmanship, availability, resilience and scalability of your platform solutionsBring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering communityEncourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization and diversityDirectly and indirectly lead a teams of engineers and people leaders to build strategy for each platform and drive being Well Managed, the core goal at Capital OneUtilize scripting languages like Python, Bash, and others.Container Orchestration services including Docker and ECS, CM tools including Ansible and Terraform, and a variety of AWS tools and services .Attack complex business opportunities by working with LOB stakeholders, leadership and your teamsCollaborate on bigger initiatives to represent their impacts on your platforms and guide decision makersFamiliarity with DevOps principles and best practices.Basic Qualifications:High School Diploma, GED, or equivalent certificationAt least 6 years of experience with building and managing infrastructure in AWS,GCPPreferred Qualifications:6+ years of experience using build and deployment tools (Jenkins, GitHub, or Artifactory)4 + years of experience in scripting (Powershell, Python, Bash)4+ years of experience working with Infrastructure-as-Code tools such as Terraform, Cloudformation, CDK, or others.Bachelor's or Master's Degree in Computer Science, Information Systems or Engineering1+ year of experience in the financial or tech industry5+ years of experience managing relationships with Business or Product stakeholders, architects and external partners4+ years experience with managing and administering Linux3+ years experience with MySQL or similar DB frameworks4+ years of experience leading a team within an agile environment2+ years of experience with Confluence administration.4+ years of experience with platform selection and implementation at the enterprise levelAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $163,300 - $186,400 for Lead Platform EngineerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Network Security Engineer
KTek Resourcing, Plano
Network security engineer is part of the Network team responsible for the design, build and run global footprint of network security infrastructure to align with the existing operational support 24x7 high available and compliant environments for on-premises and cloud-based.Works closely with Infrastructure, DevOps, IPSecurity, and other functional area specialists to ensure adequate network security solutions are engineered and deployed across environments, together with other platforms to mitigate network security risks sufficiently to meet business objectives and regulatory requirements. Participate in sessions with internal and external audit teams to delivery status on network security on PCI and PCI DSS compliance activities.Diverse network experience with leveraging on-prem, virtualization, and cloud Amazon Web Services (AWS) to support business and information technology needs. Proven results necessary to be successful in a rapidly changing technology while delivering cost-effective, creative, scalable, resilient, and secure network technology solutions.10+ years network experience with proven success building and delivery world-class compliant network solutionsAbility to handle multiple tasks in a fast-paced environment, and prioritize highly varied work to maintain required productivity levelsMaintain, establish, and present performance and capacity metrics in association to the availability, performance of the environments and workload of the teamShared responsibilities of the network security product change lifecycle from definition through development, delivery, and results assessmentDrive the efficient and effective delivery of our committed strategic plans with high availability, zero trust network access (ZTNA) and edge authenticationExperience with PCI and PCI DSS compliance activities leading sessions with internal compliance teams ensuring zero deviations and vulnerabilities.Maintain, deploy, upgrade, and troubleshoot network security infrastructure solutions including firewalls, load balancers, client VPN, wireless, IP and access layer controlsLead extensive troubleshooting effort including switch, router, and firewall analysisCollaborate with Security, Infrastructure, Compliance and Operations teams to develop consistent technical solutions, implementation activities and support processesParticipate in the design, lifecycle management, and total cost of ownership of network security appliances, applications, and servicesWork closely with Compliance team to review vulnerability assessments and penetration testingPrioritize and manage execution of day-to-day operational network security changes to firewall, IDS/IPS, ACLs and other network security device configurationsParticipate in definition of network security strategies and policiesDevelop and refine network baseline security standards and management proceduresCreation and maintenance of network security diagramsBest practice network security methodologyBusiness Continuity and Capacity ManagementCommunicating and collaboration to executive management and across support teamsWorking knowledge in a mature ITSM environmentSupport the incident and problem responses with network security solutionsSelf-motivated with a hardworking and proactive approachAssist with on-call support as neededTechnical Skills:• Cisco datacenter switches, ASR routers, multicast routing, access points (AP), ISE/NAC• F5 Big-IP GTM, load balancing• SD-WAN/SDN, WAN optimization• Next Gen Firewalls and Zero Trust Network Access (ZTNA)/Network Access Control (NAC)• Proxy/IDS experience/port security/VPN, DNS, DHCP, IPAM
Infrastructure Engineer - Intermediate
The Judge Group Inc., Plano
Location: Plano, TXSalary: $40.00 USD Hourly - $47.00 USD HourlyDescription: Our enterprise client is currently seeking a Infrastructure Engineer for a contract role in Plano, Texas. This is a hybrid role, with 3 days on-site, 2 days remote weekly.Seeking someone with experience in CICS systems programming and problem resolution in a mainframe z/OS sysplexed operating system environment. If you can read CICS dumps and traces, even better!Is a creative thinker who's ready to deliver solutions through continuous improvement.Has familiarity with OEM products like CAFC, SYSII, Mainview, Xpediter, and Abend-aid/FX. If you know your way around SYSPLEX and CICSPLEX design and architecture, we want to hear from you! Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com
Tier 2 NOC Engineer-3
Comcast, Plano
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.Job SummaryResponsible for being the escalation point of contact for all high level break/fix and maintenance issues or events for the OC. Provides subject matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works closely with the engineering teams. Performs a variety of highly complex analytical duties in the planning development, testing and evaluation of Comcast's network. Responds to escalations and resolves issues that arise from hardware and software failures. Manages network tuning, performance and designs strategies and makes recommends to improve network performance.Job DescriptionCore ResponsibilitiesPerforms a variety of highly complex analytical duties in the planning, development, testing and evaluation of Comcast's network, including CRAN, CMTS and the IP platform and Video platform. Works closely with engineering and national teams on network operations to ensure proper and efficient operations of the network.Measures volume and performance of the network traffic; identifies utilization and performance issues; designs strategies and recommendations to improve network performance. Provides necessary support for additions and changes.Devises and implements strategies for solving network issues or increasing network performance, including the development and production of network system documentation and instructional and procedural manuals for other employees to utilize in order to resolve problems or make network improvements. Supports all the OC tools and alarms, analyze systems needs and determines priority of devices attached to the network.Ensures the availability of networking services; studies, evaluates, analyzes and monitors the network to determine problem areas and/or areas of concern. Monitors and isolates outages and impairments. Ensures that server databases and other related resources are properly maintained and devises strategies to improve performance of the network.Provides subject matter expertise for all network equipment, technical training and support to other operational groups. Updates code and software to ensure proper system performance.Engineer 2 performing Network Desk duties performs the following: Determines if the network, or a portion of the network, needs to be shut down to resolve complex issues. Provides technical support for the capacity and utilization reporting and tuning across the product lines. Tests, monitors and analyzes the network to isolate outages across all product lines. Performs port turn ups and downs on CRAN aligned to the agreed to demark matrix. Develops changes and improvements in the network including re-routing of traffic. Provisions DWDM and CWDM circuits.Engineer 2 performing Video Desk duties performs the following: Participates in the review of video failures, as appropriate and provides feedback to prevent future occurrences within the established post mortem process. Accountable for video configuration audits and adherence to the golden configuration. Supports national desk for DSG and 2way conduit applications. Supports all channel migration from the headend to the CRAN. Supports all SD and HD channel launches. Uses all available tools to monitor and isolate IP video outages and impairments. Maintains all IP video delivery devices (i.e. RPD's, OM-1000's and NC-1500's). Performs MPEG troubleshooting through a variety of highly complex analytical duties in the testing and evaluation of Comcast's network. Provides operational support for the DAC and DNCS in conjunction with engineering and AVS. Directs Headend Technician(s) in troubleshooting network issues for video, ADS and Switched Digital video.Engineer 2 performing CHSI Desk duties performs the following: Devises modulation changes to the CHSI QAMs. Acts as the SME in isolating problems between the CMTS, transport distribution and subscriber Modem equipment. Ensures the CHSI network is optimally engineered. Analyzes and troubleshoots networks such as: CHSI Infrastructure, CRAN/CMTS and transport. Designs, conducts and interprets database and CHSI configurations. Provides technical support during the deployment of the CHSI product or the installation of additional CMTS's in the market.Engineer 2 performing CDV Desk duties performs the following: Provides technical support during the deployment of the CDV product or the installation of additional soft switches in the market. Monitors and clears all hung COPS processing. Supports the implementation of new capacity associated with the facilities and trunking for PSTN interconnection. Acts as the SME in isolating problems between the switch service provider, transport distribution and subscriber telephony equipment. Provides subject matter expertise for all voice equipment, technical training and support to other operational groups. Ensures the voice network is optimally engineered. Analyzes and troubleshoots networks such as: Voice Infrastructure, CRAN/CMTS and transport. Designs, conducts and interprets database and switch translations.Engineer 2 performing Systems Desk Specific function performs the following: Designs and creates tools that gather and integrate data from disparate systems (such as Comcast billing, ticketing, provisioning and network monitoring systems, among others). Designs, codes, tests, deploys and evaluates highly reliable programs in Perl, C, C++, C#. Designs, codes, tests, deploys and evaluates highly reliable web pages in PHP, ASP, JavaScript, Script etc. Collaborates with Engineering, Excellence in Operations (XOC), Advanced Technical Support and other internal departments to generate data for problem analysis and fix. Writes scripts in SQL, Perl, C++, JavaScript, ASP.Net.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience2-5 YearsPDN-9bd37f7d-51bc-4f3a-8855-e0a54a8e1381
Engineer, Technology Network
XPO NAT Solutions LLC, Plano
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Engineer, Technology Network at RXO, you will be responsible for monitoring the health of mission critical systems associated with both internal infrastructure and customer facing systems. You will work closely within the department and various tech teams to ensure our monitoring solutions are applied in a deliberate, measured, and precise way. Become a part of our rapidly growing global team and we'll help you develop your career to a level that will exceed your expectations. What your day-to-day will look like: Foster and leverage formidable insight into internal and external infrastructure to facilitate escalation, resolution, and documentation of incidents/issues Assist in execution of change controls, regular patching, and maintenance of network infrastructure Coordinate field tech resources to troubleshoot and/or install new network infrastructure Take ownership to solve problems directly or coordinate problem resolution between internal/external parties Monitor incident tickets/service requests and respond in a timely manner Participate in long-term projects to improve internal tools, infrastructure, and procedures. Order network circuits and be involved in the build process Be involved in network and site development/move projects, large and small What you’ll need to excel: At a minimum, you’ll need: Bachelor’s degree or equivalent related work or military experience 1 year of applicable Network/Service Operations experience It’d be great if you also have: 1 to 2 years of applicable Network/Service Operations Direct experience with network monitoring and ticketing software Proficiency with productivity software and various web browsers Flexible schedule, this position will involve weekend and evening support during on call rotation Experience with monitoring software/tools (Solarwinds NPM, infoblox) Experience with DHCP, DNS, Subnetting, carrier ticketing portals Ability to work carrier/network issues to resolution. Experience with Cisco command line, iWAN/SDWAN/ACI, DMVPN, WiFi, Avaya/Cisco switching In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Massive Benefits Competitive pay Health, dental and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability. The Next Step Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .