Technical Support Analyst Salary in North Carolina, USA

Location: Charlotte, NCDescription: Our client is currently seeking a Trade Support Analyst Required Qualifications:Strong knowledge and understanding of derivative products and with drafting OTC Confirmation experience required• Basic Microsoft Office skills• Excellent verbal, written, and interpersonal communication skills• Effective organizational, multi tasking, and prioritizing skills• Ability to work in a fast-paced deadline driven environment• A BS/BA degree or higher in accounting, finance, or economics• Strong analytical skills with high attention to detail and accuracy• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skillsContact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Infosys is seeking a Banking Business Analyst with good experiences working in Digital Banking (Corporate, Community banking and Investment Banking) subdomains. As a Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.Location for this position is Charlotte, NC. Candidate must be located within commuting distance or be willing to relocate to the area. This position may require travel to project locations.U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.Required Qualifications:• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.• At least 4 years of experience with Information Technology.• Experience in Transaction Banking, Fraud etc.Preferred Qualifications: Atleast 8 years experience as Product Owner in the Banking / Digital application. At least 5 years of experience in Business Analysis tools like HP ALM and MS Visio. At least 3 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment. At least 5 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process. Strong understanding of Open banking architecture and reusable API's which shall be used across digital channels. Understand the technical mapping elements and mapping of request and responses Strong Product Owner with ability to communicate at leadership level. POPM from Scaled Agile or similar Agile framework. Product Owner in the Banking / Digital application with Transaction Banking Experience. Good understanding of business process and effectively use Design principals and automation to optimize the process. Manage release-specific business documents, such as support models, go/no-go approvals, internal release notes, and more. Good understanding of Digital and Core Banking application and understands the interfaces around it. Good understanding of Corporate, Investment Banking Digital application and business process Managed Corporate Banking Transactions and entitlements. Developed specific data mapping, policies and procedures for digital retail/commercial products. Connect and align Commercial Truist application migration strategy with Enterprise requirements for Merger. Coordinate with testing partners and execute functional test cases. Experience and desire to work in a management consulting environment that requires regular travel. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Job DescriptionWhen you are part of the team at Thermo Fisher, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.Summary: Develops and implements plans to improve technical support and capabilities while working towards corporate revenue and customer allegiance goals in a call center environment. Helps promote service contracts, parts, accessories, consumables, software, upgrades and training to customer base. Provides the vital strategic and tactical ability to grow and maintain a high level of customer happiness and operational performance as part of the Unity Lab Services organization. Manages both a local and remote staff.Responsibilities:Management of Laboratory Equipment Technical Support resources, including team supervisors.Technical Support for Field Service Engineers, Sales Engineers, and Manufacturers' Representatives.Responsible for supervising Genesys phone system and metrics.Responsible for driving effective use of service data tools.Responsible for improvement to the Service Knowledgebase tool.Directs the activities and professional development of all assigned personnel in accordance with annual and long-range departmental and company goals.Develops, proposes, and manages a departmental expense budgetSchedules programs to provide Technical Support personnel training on the customer database functions and operations.Maintains existing and recommend new metrics to measure performance of Technical Support.Responsible for policies and procedures relating to daily functionality of the department.Acts as lead on the customer happiness team helping to drive improvementsMinimum Qualifications:Bachelor's degree required, with preference for degrees in Engineering, Information Technology or Operations/Supply Chain, Master's Degree preferred.5 years' experience leading large teams in a matrix organization preferably in a customer support capacity.2 years of technical experience related to instrumentation/equipment.Detailed knowledge of Laboratory Equipment operation and theory PreferredProfit and Loss expereince preferredRelocation assistance is not provided for this position. At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique storyto tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminateon the basis of race, color, religion, sex, sexual orientation, gender identity, national origin,protected veteran status, disability or any other legally protected status.

W-2 rate - up to $30/hour ON Site position Will accept corp to corpMUST BE AN US CITIZEN OR HAVE GREEN CARDThis position will assist the NC Medicaid Infrastructure Team Manager in organizing,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology for the Division of Health Benefits(DHB) employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs.Job Specific Responsibilities:·Assist with managing division computers and related equipment and software, including deployment and return of desktops, laptops, printers, and all peripherals.·Serve as a delegated administrator for the North Carolina ID (NCID) system responsible for assisting with creating, deactivating,unlocking, and resetting DHB staff NCID accounts. This information creates the outlook email account for our Active Directory called EADS.

Technical Support AnalystJOB SUMMARYIn this position you will focus on assisting our customers (buyers, sellers, and logistics companies) and their trading partners to solve issues through various forms of communication. You will partner with customers to ensure that they have the knowledge necessary to use our solutions as part of their daily business operations. This position has high growth and visibility in the company, and you will quickly build knowledge of iTradeNetwork and the food and beverage supply chain as you work across teams in a highly collaborative environment. In this role, you will spend your time working with customers and colleagues to assess and manage complex tier 2 case escalations. These cases are escalated from our Tier 1 members and will include cases involving complex UI inquiries and integration related issues.  You will be responsible for effectively troubleshooting the cases assigned to you and following up with customers per our Service Level Agreement. Throughout this process, your goal will be to offer essential guidance to our customers while delivering outstanding customer service. The role of Technical Support Analyst also includes an on-call weekly rotation where the individual assigned is responsible for answering calls for Emergency support during our off hours.  The weekly rotation also includes sending out notifications to our customers during any weekend maintenance when assigned and also initiating and managing Code Red meetings when Severity 1 issues occur during business hours and after business hours. Responsibilities Assist customers in resolving product-related inquiries, technical issues, and general concerns. Provide information about our products, services, and policies in a clear and friendly manner. Manage all tickets assigned in a timely manner and according to our Case Management and Service Level Expectations. Empower customers by providing clear and concise explanations of technical concepts and solutions. Identify and troubleshoot customer issues. Develop and maintain a deep understanding of our products and services. Provide customer support for all escalated UI and integration related issues from Tier 1 members. Submit any necessary enhancement requests to the appropriate Development team. Perform UAT testing when applicable to recreate an issue for further escalation. Escalate issues to the Tier 3 members when necessary. Maintain accurate and detailed records of customer interactions and technical issues using our ticketing and knowledge base systems. Contribute to the development and enhancement of customer support documentation. Gather and relay customer feedback to internal teams to contribute to the improvement of products and services. Provide insights into common customer issues to help enhance overall customer satisfaction. Actively seek opportunities for personal and professional development to enhance technical knowledge and customer service skills. Cover on-call responsibilities as needed which includes being available for weekend or after hours maintenance to send notifications to customers and also be available to manage code red meetings. Maintain 90% or above Customer Satisfaction Ratings Qualifications Strong customer service orientation with a genuine desire to assist and delight customers. Patience and empathy when dealing with customer concerns. Proven ability to handle challenging customer situations with patience and professionalism. Ability to collaborate with internal teams to address customer inquiries and improve overall customer satisfaction. Ability to adapt to changing priorities and customer needs in a fast-paced environment. Demonstrated growth mindset and commitment to skill improvement. Strong organizational, analytical, communication and problem solving skills Ability to understand and work effectively with technical processes and data Be self-directed and able to work autonomously and managing fluctuating priorities Ability to work in a remote setting and remain focused/productive Education and Experience Bachelor’s Degree 1 year experience in a technical support role; preferably in a call center environment. Experience utilizing a ticketing system (Salesforce / Jira preferred) Experience with SQL preferred Experience with AS2 and FTP communications preferred Experience with EDI, XML and Flat File data preferred Experience with Google Suite. Experience with Sterling Integrator preferred Additional Requirements:Must have unrestricted ability to work in the United States. Must have the ability to travel as required around the USA and Canada.  Why you will love working here: Competitive salary packages Comprehensive medical, dental, vision and life insurance benefits for you and your family. Flex PTO for exempt employees and competitive PTO for non-exempt Paid parental leave for eligible employees 401(k) matching Tuition reimbursement on approved programs Great health & well-being benefits including: teladoc for general medic and mental health care. These benefits are only applicable to full time employees ABOUT ITRADENETWORKAt iTradeNetwork, we work as a team to feed the world! ItradeNetwork was founded in 1990 and is the leading global provider of supply chain software and insights for the foodservice industry. The company builds bridges between suppliers and buyers of perishable food. Our collaborative approach is at the heart of the world’s leading food and beverage trading network. Our mission is to deliver supply chain software solutions to the food service & retail grocery industries in order to increase profitability, improve compliance, and strengthen trading partner relationships. iTradeNetwork boasts 13/25 top North American grocers, 8/10 top North American foodservice distributors, and 8/10 top global food/beverage manufacturers. OMS (Order Management System) is the industry standard for fully integrated, end-to-end perishables order management. A market-leading solution for two decades, OMS boasts a network of thousands of perishables buyers, suppliers, and transportation providers using its collaborative platform to drive profitability and eradicate cost and waste from their supply chain operations.In 2010, iTradeNetwork was acquired by Roper Technologies (NYS: ROP) and became part of Roper's Portfolio which includes over 20 companies. Roper Technologies was founded in 1981 and is a market-driven, diversified growth company and is a constituent of the S&P 500 and Fortune 1000 iTradeNetwork, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability  Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Customer Support

Experience Level: Experienced HireCategories:Engineering & TechnologyLocation(s):1414 S Tryon Street, 7th Floor, The Railyard Floors 5-8, Charlotte, North Carolina, 28203, USMoody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversityTitle - Sr Production Support Analyst (Site Reliability)Job DescriptionIn this role you will be part of the global production operations team within Moody's Rating Technology and will be responsible for implementation of Production Support / Site Reliability practices. The candidate should become proficient in the applications and platforms they manage and their interdependencies and develop mechanisms for troubleshooting and apply technical know-how and problem-solving skills towards ensuring smooth functioning of systems.This role demands a deep understanding of log analysis to pinpoint and resolve issues in production systems. It also involves debugging tasks, code reviews, and the implementation of logging standards in applications. Experience in log analysis and troubleshooting within Java or .NET frameworks is a must. A comprehensive grasp of business operations, applications, integrations, vendors, products, services, systems, and workflows is crucial.The role requires experience in production support tasks, including monitoring, alerting, Application performance management, user experience, incident handling, and root cause analysis. The incumbent will comprehend business functionality, and apply monitoring, automation, and DevOps practices and collaborate with cross-functional teams to resolve complex problems and enhance application services. Job Function and Responsibilities Develop a deep understanding of the product supported, business function and technical architecture, down to the application code and dataPerform in-depth log analysis to identify and diagnose issues in production systemsUtilize monitoring tools like Splunk/Data Dog, Grafana, CloudWatch etc. to quickly zero-in on application and infrastructure issuesCollaborate with product teams by providing technical findings from Production incidents and assist in determining the root cause and resolutionAssist efforts to resolve high impact incidents by providing technical direction on the triage call and working with business, application, and other technical teamsDevelop logging standards and identify areas of improvement in monitoring, application stability, and speed of determining root causesDrive initiatives to improve efficiency and quicker issue detection and resolution timesIdentify opportunities for automation and be a relentless champion to reduce manual and repetitive tasksEnsure quality and timely communication is maintained with business and technology stakeholders on critical issuesDevelop excellent working relationships with teammates and stakeholders across business and technology Be proactive, laser focused on execution and promote a culture of continuous improvement QualificationsMinimum education and work experience required for this position include:BS degree in Information Systems, Computer Science, Computer Engineering or equivalent7+ years of solid work experience in IT and Application Support / Technology OperationsDeep, hands on experience with log analysis and root cause identificationSound experience with monitoring tools like AppDynamics/Grafana, DataDog/Splunk, or CloudWatch and ability to configure alerts and dashboardsKnowledge of .Net / Java and AWS cloud native application development along with knowledge of database technologies like PostgreSQL, Oracle or Sybase is requiredKnowledge of AWS or comparable cloud hosting technologiesAbility to troubleshoot Cloud based systems and Linux and coordinate with technical SMEsExhibits a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutionsGood understanding of distributed systems architecture including database, middleware, server and container-based infrastructure etc. would be a plus.Knowledge of Python and scripting is a plusSome experience with GitHub and Jenkins is desiredHands-on experience with Incident and problem managementExcellent problem-solving skillsExcellent verbal and written communication skillsFor US-based roles only: the anticipated hiring base salary range for this position is [[$102,300 - [[$148,350.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNetPlease note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.Moody's Corporation is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locationsPlease contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.PDN-9bf2e0db-95ce-4588-87a8-fa57d889da41

Technical Suppot Admin Medical sales company in Charlotte looking for a technical support administrator. Regular business hours, Monday-Friday. $18 - $21/hour. Temp to perm.ResponsibilitieReceive customer requests for service assistance via telephone, e-mail, and webCreate service calls with a strong emphasis on accuracy in detailsCreate service quotations, consisting of parts, labor, and travelCreate service sales orders, after purchase order receiptEmailing the sales order to the parts department to have the order shippedConfirm part availability at time-of-service quotation and service sales order creation.Schedule all Field Service technician service visitsProcess and manually fill out fillable PDF evaluation and service forms for Field Service TechniciansReview all field service evaluations and completed service and PM forms for accuracy, then update service calls with appropriate notes, create new part orders, if necessary, schedule revisit, follow up with the customer, pend call to proper status or close call.Schedule all third-party vendor service technicians, and provide Linet fillable-PDF service formsConsistent and proactive follow-up with customer concerns and resolutioProvide a high level of customer service and interact with customers in a professional manner.Follow up via phone call/email with all facility self-service Biomed/maintenance personnel, of bed part installations to confirm the bed is ready for service. Run preset reports in SAP to identify if defective parts have been received from customers and technicians to be able to close cases in a timely manner.Requirements* Bachelor's degree or equivalent; 3+ years related experience and/or training to include medical device complaint handling and warranty claims* Working knowledge of Microsoft Office software and SAP* Demonstrated ability and aptitude to create and utilize database reports* Demonstrated ability and aptitude to learn and use software reporting tools (i.e., SAP, Salesforce, other CRMs, or accounting software)* Advanced electromechanical repair and troubleshooting skills* Strong organizational skillsBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future (TM)

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This is the fourth level of the risk analyst classification hierarchy. Progression to this level is typically restricted on the basis of business need. Employees at this level solve complex problems and interpret internal or external business issues and recommend solutions. Incumbents provide leadership (advising and providing direction) to others and may coordinate daily work activities or review the work of other teammates. Employee may also regularly lead projects. Employee works independently, with guidance in only the most complex situations. Incumbent has specialized depth and/or breadth of expertise. This role provides Enterprise Risk Management (ERM) support for various business activities across Duke Energy Corporation including working with Business Unit (BU) management teams to identify and quantify risk exposure including operational, financial, project and strategy risks. This position is responsible for using risk management tools in coordination with other risk governance organizations in the company to document and report on risks. Contributes to ERM program through monitoring and analyzing emerging enterprise issues while maintaining/growing relationships with BU personnel to ensure timely information flow and business support. Performs complex analysis and research ad-hoc requests, develops reporting, and effectively presents results for management review and decision making. Responsibilities ERM Program + Support development of the annual enterprise risk assessment (ERA) report for the Board of Directors. + Stay apprised of industry trends regarding practices in ERM. + Work with strategy group to scan external emerging threats and opportunities to enterprise strategy and operations. + Support risk policy development and enforcement by working with leadership to create, control, and update risk policies. + Demonstrate leadership as a resource for technical expertise, guidance, and assistance for questions and problems related to risk identification and analysis Provide basic and ongoing training for users of risk management tools including Duke Energy’s enterprise risk register system. + Organize and facilitate bi-annual risk summit, bringing risk program updates and relevant risk training to practitioners across the enterprise. Support for specific strategic and operational risk + Serve as an ERM risk consultant/liaison to specific business units. Assist in bi-annual completion and review of business unit Risk Registers. + Develop and maintain proactive relationships with business units to keep apprised of execution strategies and associated risks. + Work with peers regarding cross-functional matters of impact to the enterprise (e.g. risk interdependencies across functions/utilities; application of strategic/enterprise risks to assigned functional areas; sharing of best practices across functional areas). + Assist with bottoms-up identification of operational, project, and strategic risks to be further assessed and quantified for reporting purposes. + Participate and support special risk assessment efforts for operational, strategic, or cross-functional risks. + Monitor and analyze emerging enterprise risks and maintain/grow relationships with business unit personnel to ensure timely information flow and business support. + Review projects requiring Transaction Risk Committee (TRC) due diligence scrub as ERM Subject Matter Expert ensuring proper documentation of risks for these projects. Brief Chief Risk Officer on risk concerns. Basic/Required Qualifications + Bachelors degree in Accounting, Economics, Finance, Engineering or related discipline + Five (5) plus years related work experience Desired Qualifications + Masters in Finance or MBA + Eight (8) years or more of professional work related experience + Demonstrated problem solving and analytical skills + Demonstrated aptitude for learning new theories and applications and curiosity + Experience leading special projects, including building and utilizing internal and external expertise, leading the team to a quality and timely product, and presenting effectively to Management + Demonstrated strong interpersonal, communication, and organization skills to facilitate interactions with others and the accomplishment of job responsibilities + Ability to combine knowledge across all aspects of the organization (rates and regulatory effects, economic analysis, achievability of recommendations, accounting and reporting considerations, engineering) and collaboratively challenge assumptions to help the company make risk informed decisions #LI-JC1 #LI-Hybrid Working Conditions + Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to the assigned Duke Energy facility. Specific Requirements + Proficient using Microsoft products such as Excel, Word, and Power Point Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Wednesday, May 29, 2024 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy (https://www.duke-energy.com/legal/privacy) Do Not Sell My Personal Information (CA) Terms of Use (https://www.duke-energy.com/legal/terms-of-use) Accessibility About Duke Energy (https://www.duke-energy.com/our-company/about-us) Read about our commitment (https://www.duke-energy.com/our-company/about-us/diversity) to supporting a diverse and inclusive workforce. Learn how to set up job alerts here. (https://www.duke-energy.com/-/media/pdfs/our-company/careers/setting-up-job-alerts.pdf?la=en&rev=6962070124bd4580b5b0857fe0664750) View a step-by-step application guide (https://www.duke-energy.com/-/media/pdfs/our-company/202704-ext-job-postiing-application-job-aid.pdf?la=en&rev=ef1520f25bbd47dcbdba4a0dbda6db8d) for assistance in completing the process. Contact our team ([email protected]?subject=Duke%20Energy%20External%20Career%20Site) for questions on our hiring process. Check on the status of your application on your Candidate Home (https://dukeenergy.wd1.myworkdayjobs.com/en-US/Search/userHome) page. Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination. 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Software Development Support AnalystReq number:R2109Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Software Development Support Analyst you will support the Systems Administration Development team in design, development and maintenance for the Department's .NET applications.Job DescriptionWe are looking for a Software Development Support Analyst. This position will be a full-time and remote contract opportunity. What You'll Do Work with the Information Systems Administration Development Team in the design, development and maintenance support for the Department's Microsoft .NET applicationsWhat You'll Need Required:3+ years experience as a technical team lead for databasedriven application development projects3+ years experience with coaching/mentoring other developerswith Microsoft technologies3+ years experience with development of database driven webapplications2+ years experience with development of database drivenapplications in Microsoft C# .NET environment Experience withSQL ServerExperience with Oracle3+ years experience with object-oriented developmenttechniquesExperience with 3-tiered logical/physical architectedapplicationsKnowledge of data privacy and protection initiativesStrong communication and collaborative skillsExcellent verbal and written communication skillsPreferred:Experience with SQL Server Reporting ServicesExperience working on development projects utilizing agiledevelopment techniquesExperience working with stakeholders to gather and documentstakeholder requirementsExperience working with SQL Server Integration Services toSupport ETL processingExperience with driver license and motor vehicle systemsExperience with screen/web layout and designExperience with automated unit testingExperience with ASP.NET MVCExperiencing working with Highway Safety Motor VehiclesTake charge, can-do attitudeFacilitation skillsPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Title: IT Data Warehousing Analyst Locations: RemoteDuration: 6 MonthsShift: Days / M-FPay Rate: $44-$47/hrDuties & Responsibilities:Collects, analyzes, and summarizes data to support business decisions.Identifies opportunities for reuse of data across the enterprise. Validates data sources.Keeps abreast of new Tools & Technology and functionalities across the application(s).Works closely with customers, vendors, business analysts, and application development project teams to resolve information flow and content issues.Ensure data integrity and compliance by performing data profiling and data validations.Facilitates meetings with clients to gather and document requirements and explore potential solutions.Gathers data and reporting requirements. Detects and summarizes patterns in data and findings by producing simple reports and works with development teams for problem resolutions.Analyzes and documents client's business requirements and processes and communicates these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from the organization.Collaborates with work teams, departments, system leadership, staff, other IT groups, and technology vendors to define needs and facilitate solutions.Provides input into developing and modifying systems to meet client needs and develops business specifications to support these modifications.Creates test scenarios and develops test plans to be used in testing the business applications to verify that client requirements are incorporated into the system design.Assists in analyzing testing results throughout the project.Assists in coordinating business analyst tasks on information technology projects, problem tickets and provides support to other team members.Provides support, and escalation response to production problem issues/errors. Performs root cause analysis and application resolution.Provide on-call second-level escalation response for client issues and problem tickets.Assists in providing time estimates for project-related tasks.Ensure proper documentation and on-time delivery of all functional artifacts and deliverables.Skills:Healthcare experience includes knowledge of EDI transactions; knowledge of Medicare, Medicaid, and commercial products; and understanding of ACA.Experience with FACETS, IKA, PEGA, and Windows and UNIX operating systems is preferred.Good understanding of HIPAA data Privacy and Security requirements.Experience in data warehousing and data Mart environments.TITLE: IT Data Warehousing Analyst HH1374 Page: 3 of 3Deep expertise with Oracle database including SQL/ PL SQL, indexing, partitioning, views, materialized views, performance tuning, and optimization.Understand Star Schema, Snowflake, and Data Warehouse methodologies like Bill Inmon and Ralph KimballExperience with UNIX operating systems and Oracle database is preferred.Must meet or exceed core customer service responsibilities, standards, and behaviors outlined in the HFHS. EducationBachelor's degree required.Experience required:Five (5) years of applicable work experience is required; 3 years of relevant experience in healthcare. Technical experience includes strong knowledge of state-of-the-art software engineering approaches in design, build, testing, debugging problems, and ongoing technical support, and the ability to articulate examples of workflows and processes associated with that experience.Good understanding of HIPAA data Privacy and Security requirements.Ability to be flexible and work analytically in a problem-solving environment.Good organizational, multi-tasking, and time-management skills.Excellent communication (written and oral) and interpersonal skills.Proven ability to work independently and as a team member.Experience with the System Development Life Cycle (SDLC).