Custome Service Specialist Salary in New York, NY

FLSA Status: Non-ExemptReports to: Call Center ManagerHourly/Salary: HourlyAre you a friendly and empathetic individual who loves helping others? Do you thrive in a fast-paced or quickly growing setting?If so, we have an exciting opportunity for you to join our firm as a Customer Service Specialist.We believe that legal services should be accessible to all Americans by affordability and approachability. As the first point of contact for our valued clients, you will play a vital role in the success of the company. We are looking to expand our existing staff that assists, advises, and liaison between teams and our clients.Responsibilities:Answer incoming client calls in English (Bilingual Spanish a plus) and respond to inquiries in a professional and timely manner.Provide accurate information regarding their case, our services, and company policies to clients.Assist clients in resolving billing issues.Identify and escalate complex or unresolved client issues to the appropriate department.Keep detailed and accurate records of client interactions in our CRM, transactions, comments, and complaints.Handle clients feelings with empathy and find appropriate solutions to resolve issues.Follow up with clients to ensure their concerns are resolved and their satisfaction is achieved.Stay up to date with company policies.Collaborate with team members and other departments to improve customer service procedures and overall customer experience when necessary.Meet individual and team targets for call resolution, customer satisfaction, and quality assurance.Qualifications that Predict SuccessExperience:2 years of Customer Service experience or an equivalent mix of education and experience.Empathetic and understanding approach to clients who may be stressed.Strong problem-solving abilities, capable of resolving client issues efficiently and effectively.Strong organizational skills and attention to detail to maintain accurate client records.Ability to work independently with minimal supervision while adhering to deadlines and maintaining a high level of productivity.Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.Computer Skills:Intermediate proficiency with CRM systems, Microsoft Outlook, Word, PowerPoint, Excel, and related mail operation services software applications.Language Skills:Ability to read and interpret documents.Ability to speak fluently in English and Spanish, both in person and by telephone, to clients or employees of the organization.Excellent verbal and written communication skills in both languages, with the ability to learn about, and comprehend potentially complex legal concepts and convey them clearly to clients.Exceptional customer service skills with a focus on client satisfaction.Compensation: Starting hourly rate between $18-22 with significant room to grow. Our staff enjoys an internal growth model, bi-annual performance evaluations, work from home Fridays among other benefits. Several managers and leaders within the company have grown from Customer Service to manage & run teams, departments, etc.We appreciate all applications, but only those selected for an interview will be contacted.EEO Compliance: Consumer Legal Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.

It's fun to work at a company where people truly believe in what they are doing!Job Description:A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities, and receptionist services.Essential Job ResponsibilitiesMail Services include metering, sorting, and distributing mail and accountable packages per scheduleCopy Services include accurately producing copy, print, and scan projects per written instructionsFloor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenanceQualifications & RequirementsHigh School Diploma or GEDMinimum of 1 year work experience in a customer services fieldAbility to multitask with attention to detailAbility to resolve issues with professionalism and tactAbility to lift or move 40 lbs. or greaterAbility to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.Ability to walk, bend, kneel, stand, or sit for an extended period of timePreferred Shift: 9 am to 6 pm Monday to FridayThe Compensation range for this role is 16.26 to 24.39 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.Click here to learn about Epiq's Benefits.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

High End Luxury Kitchen & Bathroom Company seeks a Fulltime Customer Service Representative.Key Duties and Responsibilities include the following:• Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.• Drafts purchase orders and invoices to submit to the accounting department.• Maintains files of active orders and updates with changes to customer accounts or orders.• Provide customer service by telephone answering inquiries regarding orders, shipping status, inventory status, product details, and problems they need resolved.• Builds rapport with customers and works to ensure they receive excellent service.• Coordinate with Sales Department and Department Managers as necessary to resolve customer issues.

DESCRIPTIONThe Amazon Web Services (AWS) Marketplace team is looking for a Technical Operations Specialist to join our fast-paced Vendor Finance Success team. The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.10010 The Technical Operations Specialist role will own and execute the revenue recognition processes for the Marketplace Private Offers program. The role requires someone who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. You will drive operational improvements to add value, eliminate waste, and improve the CX. There is opportunity to drive change and improvement, and to join a growing team. You will interact with external customers to resolves escalated issues, take on a high level of ownership, and a drive to improve current processes.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Job responsibilities · Perform the operations to drive business performance, meeting quality and service level goals. · Perform the seller and customer escalation and support process. · Perform quality control functions to ensure high quality output. · Collaborate with multiple stakeholder to maintain successful operations. · Manage internal and external Accounts Receivable inquiries. · Manage and research invoice discrepancies. · Maintain Customer relationships by responding timely and accurately to both internal and external questions and requests for information. · Create and implement standard operating procedures and process workflows. · Timely publish report via weekly metrics and provide status updates on projects · Participate in operational excellence activitiesWe are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Austin, TX, USA | New York City, NY, USABASIC QUALIFICATIONS- Bachelor's degree- Experience troubleshooting and debugging technical systems- 1+ year of program or operations experience, preferably within sales or technical organizationsPREFERRED QUALIFICATIONS- Experience working with Accounts Receivables and Collections teams.- Experience with Financial and Revenue Recognition processes.- Experience building new programs and initiatives.- Experience working with Product Management and Engineering teams to deliver new technical features of a Product.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $63,200/year in our lowest geographic market up to $158,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.