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General Project Manager Salary in New Orleans, LA

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Agile Project Manager

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Applications Manager

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Applications Project Manager

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Architect Project Manager

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Assistant Project Manager

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Associate Project Manager

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Business Project Manager

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Capital Project Manager

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Clinical Project Manager

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Customer Project Manager

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Design Project Manager

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Digital Project Manager

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Electrical Project Manager

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Facilities Project Manager

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Finance Project Manager

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Global Project Manager

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Healthcare Project Manager

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Implementation Project Manager

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Infrastructure Project Manager

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International Project Manager

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Marketing Project Manager

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Principal Project Manager

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Program Coordinator

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Project Assistant

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Project Control Manager

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Project Controls Manager

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Project Coordinator

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Project Integrator

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Project Management Consultant

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Project Manager

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Project Officer

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Project Specialist

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Security Project Manager

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Software Project Manager

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Support Project Manager

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Systems Project Manager

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Technical Project Manager

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Technology Project Manager

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Testing Project Manager

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Training Project Manager

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Utilities Project Manager

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Assistant Project Manager I (New Graduate Program) - New Orleans, LA in New Orleans, LA at CECO CONCRETE CONSTRUCTION
The HEICO Companies, LLC, New Orleans
Job DescriptionAre you ready for a career where your days are anything but ordinary? As a Ceco Assistant Project Manager, you'll embark on a role where each day, and project, brings a new challenge. By joining Ceco, you'll collaborate with our highly skilled Field Operations team and in-house Engineers, and you'll play a critical role in solving complex problems that will grow and develop your career. Every day, we deliver unparalleled value to our clients, and as a member of the Ceco family, you'll have the chance to build on this century-long tradition of excellence and innovation. Ceco is where your talents are transformed into solutions, making a strong impact on an industry that has been our passion since 1912. Primary Responsibilities Coordinates the planning and implementation of concrete frame and formwork projects. Performs jobsite inspections/audits of shoring, rebar/pt installation, safety, and quality. Responsible for assisting the managing of project productivity, costs, quality and safety consistent with company policies and practices. Develops and maintains customer relationships to enhance company's ability to procure projects, reduce risk, and ensure operational efficiency. Creates and coordinates material and equipment schedules and promotes their efficient use. Coordinates all subcontractor and vendor contracts and associated processes and procedures. Performs special projects and completes all other duties as assigned or requested for the general support of the organization. Minimum Qualifications Bachelor's degree in Engineering, Construction Management, related degree, or its equivalent and 6 months of work experience successfully supporting similar primary responsibilities meeting and exceeding performance expectations. Excellent communication and interpersonal skills with the ability to communicate effectively with all levels of the organization, as well as with customers and vendors. Detail oriented with the ability to efficiently analyze and organize significant amounts of information regarding plan layouts, material deliveries and jobsite productivities. Proficient with Microsoft Office Suite (Word, Excel, and Outlook). Advanced knowledge of safety and relevant OSHA requirements and regulations. Ability to travel and work for extended period of time on projects outside of office area. Applications submitted without a resume will not be considered. Ceco Concrete Construction is an Equal Opportunity Employer.Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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General Manager
Dickie Brennan & Company, New Orleans
Responsible for the daily operations and management of restaurant, including the selection, development and performance management of salaried managers and hourly staff. Oversee the planning, organizing, training and leadership necessary to achieve established goals and objectives in sales, costs, profitability, employee retention, guest satisfaction, service standards and food & beverage quality, and overall restaurant cleanliness and sanitation. Work closely and collaboratively with Director of Restaurant Operations to ensure restaurant is operated at the highest standard.ESSENTIAL FUNCTIONS:• ManagementCreate a positive and productive working environment that supports fun balanced with pride and performanceSet and follow up manager goals and areas of ownershipMaintain regular and consistent communication with management team to ensure smooth operations per company standardsSet and maintain all restaurant standards. 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Touch every plate, touch every person.Oversee hiring, supervision, discipline, documentation and termination of employeesTraining, coaching and development of management and hourly staff by providing ongoing feedback, establishing performance expectations and overseeing performance reviewsCoordinate and communicate regularly with Training Department to review and ensure that trainees and existing staff are receiving the appropriate training for their continued growth and development within established service standards.Develop restaurant staffing plan and maintain appropriate staffing levels (manpower plan)Maintain an open door policyBe knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violation of company policies, rules and procedures as outlined in the Employee Handbook• Guest SatisfactionBuild relationships and Make GuestsEnsure positive guest service in all areas. 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Complete proper documentation should an employee or guest incident occur.Uphold food safety, food handling and sanitation requirements to ensure the health and safety of guests and employeesCollaborate with Director of Restaurant Operations to ensure all operational standards, policies and procedures are being followed.• Financial / AdministrativeP&L statement - understand the function of and the ability to reconcileReconciliation of P&L statements with Director of Restaurant OperationsManages all elements of financial statements including labor, food cost, COG's, etc.Control prime costs while influencing operating costsUtilize labor effectively within budget while ensuring quality standardsPrepare and regularly review restaurant goals, budgets and period forecastingResponsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, timely, and in accordance with company standardsOversee and adhere to cash handling and reconciliation procedures in accordance with company policy and procedures• GeneralMaintain company focus and visionThorough knowledge of all products (menu, wine, spirits, daily specials, promotions, etc.)Maintain regular communication with ownership, Director of restaurant Operations, corporate office departments and other GM's/Chefs. Actively prepare for and participate in meetings with managers, restaurant staff, ownership and corporate staff.Consult with and work closely with Human Resources Director in HR related mattersAttend appropriate and designated meetingsLead by example recognizing that he/she serves as a role model for entire staffPerform related work and other duties and special projects as neededREQUIREMENTS:High school diploma. 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Must be able to sit or stand for extended periods of time, bend, stoop, reach, crouch, kneel, lift, push and pull. May occasionally lift, push, pull or move items weighing up to 50 pounds.Manual dexterity is essential. Must possess finger dexterity to use restaurant and office equipment adeptlyMust be able to dependably work a minimum of 50 hours per week; able to work a varied and flexible schedule as necessary including nights, weekends and holidays, to manage and operate the restaurant effectivelyMaintain presence in the community through professional societies and/or board involvementMust adhere to the established appearance, hygiene, and dress code guidelinesAbility to adhere to and comply with all rules and regulations of the companyGeneral Comments: This description is intended to describe the essential job functions and their requirements. It is not an exhaustive list of all duties, responsibilities, and/or requirements of the position. Other functions may be assigned and management retains the right to add to or revise this job description at any time, with or without prior notice. Employment is at-will and this job description does not imply an employment contract.We are an Equal Opportunity Employer and Drug-free Workplace. Dickie Brennan & Company participates in E-Verify, a federal program verifying each employee's right to work in the Unites States.
Social Media & Marketing Manager
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POSITION SUMMARY: The Social Media & Marketing Manager supports the restaurant marketing needs of Dickie Brennan & Company. Responsibilities include graphic design, creating content, social media, web/online marketing, promotions, and events. The Social Media & Marketing Manager will be responsible for 8 dynamic restaurants (Palace Café, Dickie Brennan's Steakhouse, Bourbon House, Tableau, The Commissary Market + Kitchen, Acorn Café at the Louisiana Children's Museum, Pascal's Manale, and the Audubon Clubhouse) along with the Catering Division to achieve strategic sales, marketing and social media objectives of the restaurants as set by the Director of Sales & Marketing. ESSENTIAL FUNCTIONS:social media marketing campaigns and day-to-day activitiesfor creating regular, engaging content on all social media channelsand manage messaging (visual and written messaging) of this established brandfor monthly reporting on all social media channelsmarketing knowledge including digital, social, SEM, SEO, direct mail, print, broadcast and CRMand evolve company websites keeping in mind the latest tactics for SEOwith Google analytics and web analysis toolswith Facebook / Instagram analytics and advertising tools& issue monthly HTML electronic newsletters to be sent to database of guests for each restaurantcollateral, including, but not limited to print ads, menu layout, digital ads, social media ads, signagewith food and restaurant photography& maintain the existing archive of promotional imagesnew online content - Employee profiles, Vendor features, Video contentintegrations with all internal platforms: Toast, OpenTable, TripleSeat, Bento Box, Wix, Go Daddy, Adentro, etc.General Mangers/Operations Team with customer relationship/reputation managementRESPONSIBILITIES: Social Media campaigns, with clear messages to the target accounts, markets, or segmentssuccess of online campaigns through Google Analyticsthe company's position in modern search media for relevant applicationsprojects and deadlines for assigned jobs as well as post analysisthe monitoring and coordination of all databasesand solicit new digital and social media channels and opportunities on behalf of Dickie Brennan & Companycurrent market conditions and competitor information to determine focus of sales and marketing efforts and meet changing market and competitive conditionsand maintain relationships with industry influencers, key strategic partners, and customer baseand grow relationships with guests through social media (Facebook, IG, e-newsletters, website, company blog, etc.)trends in social media and stay up to date with overall social media platformsa key role in the design, implementation and facilitation of the Social Media strategy and plansprofessional and technical knowledge by attending education workshops, reviewing professional publications, establishing personal networks, and participating in professional societiesrelated work and other duties that may be necessary in the normal course of businesswith marketing events & special projects as directed (may be for other departments)REQUIREMENTS:degree (BA/BS) in Marketing, Business or related fieldof two years of experience in the Restaurant or Hospitality Industry using social media in a marketing role or agencywritten and verbal communication and presentation skillsto organize and convert key information into clear, concise, and informative written documentsorganizational skillsmanagement skillsproficiency in communication and information softwareability to integrate ideasspirit and strong service / support capabilityin working on multiple projects simultaneouslyknowledge of Microsoft Office programs, and related computer programs.food background and/or a passion for food and fine dining with a strong knowledge of the local marketthe ability to anticipate and solve problems and issuesin-depth marketing, leadership, and financial principlesorganizational, multi-tasking, time management, follow-up, and analytical skills with attention to detail and accuracyknowledge of the daily operations of a professional office, and standard office equipmentto work in a team-oriented, fast-paced environment with a customer service orientationefficiently with minimal supervision and complete required tasks within assigned timeframeprofessional presence. Must present a well-groomed appearancepart of the hospitality industry, key team members such as the Marketing Manager should be available to work flexible hours to accomplish their mission and marketing activities. Must be able to work nights, weekends, and holidays when necessaryto own, reliable transportation is requireddexterity is essential. Must possess finger dexterity to use office equipment adeptlybe able to sit, stand and/or walk for extended periods of time. Frequent visits to the restaurant locations necessarybe able to maneuver in an office, through restaurants and at outside functions. Lifting and/or carrying of up to 25 pounds for files, supplies, and promotional materials on occasion.General Comments:This description is intended to describe the essential job functions and their requirements. It is not an exhaustive list of all duties, responsibilities, and/or requirements of the position. Other functions may be assigned, and management retains the right to add to or revise this job description at any time, with or without prior notice.Employment is at will, and this job description does not imply an employment contract.Dickie Brennan & Company is an Equal Opportunity Employer and Drug-Free Workplace. We participate in E-Verify, a federal program verifying each employee's right to work in the Unites States.
Designer
S&B Infrastructure, New Orleans
OVERVIEWThe S&B Family of Companies is currently searching for an experienced Marine Drafter/Designer for our affiliate TAI Engineers, in New Orleans. The Marine Drafter/Designer applies standard industrial practices to prepare designs and drawings to develop designs and drawings or a moderate level of complexity. We offer a competitive compensation package, excellent benefits and hybrid work schedules. If you are an experienced Marine Designer looking for an exciting opportunity in New Orleans area, we invite you to apply and contribute to our continued success.SUPERVISORY RESPONSIBILITIESN/AEDUCATIONAssociates degreeQUALIFICATIONS AND EXPERIENCE5+ years of related experience.TYPICAL DUTIES AND RESPONSIBILITIESPrepare accurate and detailed designs, free form surface models and/or drawings based on concept sketches, photographs, or clearly stated functional requirements or appearances.Assisting naval architects and engineers in the design of boats and craft and providing solutions by applying existing design skills, techniques, and company procedures.Adheres to existing CAD standards and procedures in conjunction with other designers to improve product quality and efficiency.Clearly document work solutions and challenges. Collaborate with respective engineers to develop solutions.Complete drawing assignments accurately and on a timely basis utilizing CAD programs.Develop conceptual and artistic renderings of boats and crafts in accordance with acceptable commercial standards.Creating a preliminary and sketches of proposed drawing, utilizing CAD programsModifying drawings as directedUsing AutoCAD software in the regeneration of engineering drawings.Develops and prepares technical drawings for structural, mechanical, or electrical equipment, systems, and assemblies.Eye for detail in depicting and deciphering existing drawings that have been damage through years of use.Completes project responsibilities within scope, budget, and schedule.Participates in project meetings and conference calls as required.Prepares engineering documents for submittal.LANGUAGE SKILLSAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of clients, managers, designers and engineers.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such of basic algebra and geometry.PHYSICAL DEMANDSOccasionally, will conduct or participate in a field trip to an operating plant or construction site. This requires normal hearing, the ability to stand, walk, reach, climb and balance, clear close and distance vision, depth perception, and the ability to focus. Lifting up to 25 pounds may be required.WORK ENVIRONMENTNormal work environment will be a business office with moderate noise. Occasionally, may visit or be temporarily assigned to an operating plant or to reside in an office on-site for the duration of a project. This may require exposure to outdoor weather conditions, loud noise, and work near moving mechanical parts, electrical energy, construction equipment, vibration, fumes, chemicals and airborne particles.ABOUT TAI ENGINEERS, LLCTAI Engineers, LLC. (TAI) is a full-service Maritime Solutions company incorporated in 1993 and is owned by S&B Infrastructure Ltd. an S&B family company. With its 100+ Marine Professionals, TAI is enhanced by S&B, which has about 1,600 engineers. TAI is known for its Management Expertise, Technical Excellence, and Innovative Maritime Solutions. TAI is proud of its legacy and people, whose professionalism and dedication make the company trusted by its clients. TAI provides services to commercial and governmental clients. TAI is GSA listed to provide engineering services and vessels to any government agency in the US and is also a prime contractor on NAVSEA's SEAPORT-E program. TAI offers a diversity of expertise to respond to most maritime and offshore requirements.Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."EEO is the Law" Posterhttps://bit.ly/3B0hGnM"EEO is the Law" Supplementhttps://bit.ly/3ef7j6YPay Transparency Nondiscrimination Provisionhttps://bit.ly/3CK6D3q#LI-Hybrid
Sr. Naval Architect / Project Engineer
S&B Infrastructure, New Orleans
OVERVIEWThe S&B Family of Companies is currently searching for an experienced Sr. Naval Architect for our affiliate TAI Engineers. The Sr. Naval Architect will ead conceptual, detail and production new vessel and vessel modification design projects and resolve technical problems. Will work with multidisciplinary staff. Assist and mentor junior engineers and working closely with AutoCAD and modeling design staff. We offer a competitive compensation package, excellent benefits and hybrid work schedules. If you are an experienced Sr. Naval Architect looking for an exciting remote opportunity, we invite you to apply and contribute to our continued success.Remote work available in the following states: Texas, Louisiana, Mississippi, Alabama and Florida.SUPERVISORY RESPONSIBILITIESIn a supervisory capacity, assists in planning, developing, coordinating, and directing a large and important engineering project or supervising a number of small projects with many complex features.EDUCATIONBachelor of Science (BS) degree in Naval Architecture & Maritime Engineering from an accredited college or university.QUALIFICATIONS AND EXPERIENCE10+ years of experience in Naval Architecture and Design.TYPICAL DUTIES AND RESPONSIBILITIESIn a supervisory capacity, assists in planning, developing, coordinating, and directing a large and important engineering project or supervising a number of small projects with many complex features. As an individual worker, carries out complex or novel assignments requiring the development of new or improved techniques and procedures. Work is expected to result in the development of new or improved techniques and procedures. Work is expected to result in the development of new or refined equipment, materials, processes, products, and/or scientific methods. As staff specialist, develops and evaluates plans and criteria for a variety of projects and activities to be carried out by others.Lead conceptual, detail and production new vessel and vessel modification design projects and resolve technical problems.Perform calculations to support design decisions and quality check calculations to ensure final products meet quality standards and contract standards and requirements.Project management including developing and tracking schedules to ensure SOW is completed on time and budget, work with client to define new tasking and work with BMT engineering managers to provide competitive cost for new work.Work with multidisciplinary staff. Assist and mentor junior engineers and working closely with AutoCAD and modeling design staff.Participate in client meetings and develop successful working relationships to grow the NAME business.Develop detail design/drafting in CAD format for vessel modifications, vessel repairs, outfitting and site plans.Adhere to all company safety, environmental, quality assurance and security programs.LANGUAGE SKILLSAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of clients, managers designers and engineers.MATHEMATICAL SKILLSAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.PHYSICAL DEMANDSOccasionally, will conduct or participate in a field trip to an operating plant or construction site. This requires normal hearing, the ability to stand, walk, reach, climb and balance, clear close and distance vision, depth perception, and the ability to focus. Lifting up to 25 pounds may be required.WORK ENVIRONMENTNormal work environment will be a business office with moderate noise. Occasionally, may visit or be temporarily assigned to an operating plant or to reside in an office on-site for the duration of a project. This may require exposure to outdoor weather conditions, loud noise, and work near moving mechanical parts, electrical energy, construction equipment, vibration, fumes, chemicals and airborne particles.ABOUT TAI ENGINEERS, LLCTAI Engineers, LLC. (TAI) is a full-service Maritime Solutions company incorporated in 1993 and is owned by S&B Infrastructure Ltd. an S&B family company. With its 100+ Marine Professionals, TAI is enhanced by S&B, which has about 1,600 engineers. TAI is known for its Management Expertise, Technical Excellence, and Innovative Maritime Solutions. TAI is proud of its legacy and people, whose professionalism and dedication make the company trusted by its clients. TAI provides services to commercial and governmental clients. TAI is GSA listed to provide engineering services and vessels to any government agency in the US and is also a prime contractor on NAVSEA's SEAPORT-E program. TAI offers a diversity of expertise to respond to most maritime and offshore requirements.Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."EEO is the Law" Posterhttps://bit.ly/3B0hGnM"EEO is the Law" Supplementhttps://bit.ly/3ef7j6YPay Transparency Nondiscrimination Provisionhttps://bit.ly/3CK6D3q#LI-Remote
Maintenance Technician - Covington, LA in New Orleans, LA at BO-MAC CONTRACTORS LTD.
The HEICO Companies, LLC, New Orleans
Job DescriptionBo-Mac Contractors, Ltd. in the New Orleans, LA area is offering challenging and exciting career opportunities for Equipment Service Technicians. We are seeking qualified candidates that are focused on project success and exceeding customer expectations. Qualified candidates must be able to perform all duties listed below safely and follow all of the company's safety procedures.POSITION RESPONSIBILITIESPerform scheduled preventative maintenance on industrial equipment, such as lattice boom cranes, manlifts, hydraulic power units, tugboats, outboard engines, welding machines, and generators. Perform monthly crane inspections with operators. Utilize I-Pad for processing PM work orders. Communicate daily with Equipment Maintenance Manager. Installation and removal of mechanical components and parts varying in weight and dimension inside of engine compartments and various heights above the ground, with fall protection measures in place. Environment is both shop and outside, thus the job often involves all weather extremes. Work requires alert individuals with good balance and physical strength. Work well with others in a team environment, and able to work overtime as necessary including weekends. Travel as needed.MINIMUM QUALIFICATIONS 5+ years' experience in preventative maintenance and repair of heavy industrial equipment Experience with I-Pad and ability to navigate through work orders Effective communication skills, detail oriented, and exceptional organizational skills Must have own tools TWIC Card Clean Driving Record Able to lift 50lbs+ PREFERRED EXPERIENCEPreference given to candidates with at least 10+ years' experience performing preventative maintenance and repair to lattice boom crawler cranes, tugboats, and other equipment used in industrial construction.WHAT WE CAN OFFER YOU Inclusive Medical, Dental, Vision, Accident, Disability, and Illness insurance Company paid Life Insurance Health Savings Account contribution of up to $1,000 per year 401(k) retirement savings program with a company match Employee Assistance Program including discounts with major vendors & products Mental and physical wellness programs Bo-Mac Contractors, Ltd. is an E-Verify employer and all candidates must be willing to submit to any job related background check, medical exam, and drug screen that is required during the hiring process.Bo-Mac Contractors, Ltd. is an Equal Opportunity Employer. Qualified Candidates will be considered without regard to race, religion, sex, disability, veteran status, sexual orientation or gender identity
Accounting Manager
Robert Half, New Orleans
Robert Half Finance & Accounting is partnering with a well-established, privately held investment services client in New Orleans in search of a dynamic Accounting Manager. We are seeking a highly skilled, hands on leader oversee all aspects of our accounting operations. This is an excellent opportunity to make a significant impact in the industry while contributing to the growth and success of our organization.As the Accounting Manager, you will be responsible for managing the accounting operations and ensuring the accuracy and integrity of financial records and reports. You will play a key role in financial planning, analysis, and decision-making processes, and collaborate closely with internal stakeholders to drive business performance. The ideal candidate will have a strong background in accounting principles and practices, excellent leadership skills, and a passion for delivering high-quality financial services in a fast-paced environment.Responsibilities:Oversee day-to-day accounting operations, including accounts payable and receivable, general ledger, fixed assets, and payroll.Develop and implement efficient accounting policies, procedures, and internal controls to ensure compliance with industry regulations and company standards.Prepare and analyze financial statements, budgeting, and forecasting reports, and provide accurate and timely financial information to management and stakeholders.Manage month-end and year-end closing processes, ensuring timely completion of financial reporting activities.Conduct regular reviews of financial data and transactions to identify discrepancies, variances, or areas for improvement, and propose corrective actions.Collaborate with cross-functional teams to support financial planning and analysis, providing insights and recommendations to optimize business performance.Coordinate external audits and examinations, ensuring compliance with audit requirements and resolving any issues or findings.Stay updated with changes in accounting regulations, industry best practices, and technological advancements, and propose and implement process improvements accordingly.Support senior management in strategic decision-making, financial modeling, and ad hoc projects as required.Qualifications:Bachelor's degree in Accounting, Finance, or a related field; a CPA designation is a plus.Proven experience (5+ years) in accounting or finance roles, with a focus on financial management.Strong knowledge of generally accepted accounting principles (GAAP), financial reporting standards, and regulatory requirements.Proficiency in using accounting software and financial management systems; experience with ERP systems is a plus.Excellent analytical, problem-solving, and decision-making skills, with a keen attention to detail.Exceptional communication and interpersonal skills, with the ability to collaborate and build relationships with stakeholders at all levels.Proven ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines.Advanced proficiency in Microsoft Excel and other MS Office applications.Knowledge of local and federal tax laws and regulations is an asset.Our client offers competitive compensation and benefits package, bonus potential, company paid cell phone and parking, a collaborative, flexible work environment, and opportunities for professional growth and development. If you are a dedicated accounting professional with a passion for accuracy, leadership, and financial excellence, we invite you to apply for the position of Accounting Manager or contact Hayley Euper at 504-383-0704 or [email protected] with any questions today!
Analyst III or Sr. (Utility Metering Infrastructure)
Entergy, New Orleans, Louisiana, United States
Analyst III or Sr. (Utility Metering Infrastructure) **Date:** Apr 25, 2024 **Location:** New Orleans, Louisiana, United States **Company:** Entergy **Posting End Date:** **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **JOB SUMMARY/PURPOSE** + The Senior Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration, and device performance. Examples of advanced grid devices may include advanced meters, smart streetlights, intelligent electronic devices (IEDs) such as recloser or capacitor bank controls, and integrated distributed energy resources (DERs) such as batteries or utility-controlled customer loads like smart thermostats. The AGOA will monitor and analyze performance data for complex, automated, and integrated grid technology capabilities from a control center environment. For devices that are providing data to critical processes (like metering), the AGOA will work to ensure the timeliness, completeness and accuracy of the data being delivered. They will investigate process and technology exceptions—some of which must be resolved in a same-day timeline. Timely resolution of issues which impact electrical service to Entergy’s customers may require the AGOA to work on weekday evenings or Saturdays. The AGOA will also perform analysis to drive long-term investments in mesh network coverage. + Working closely with IT operations, network engineers and business stakeholders, the Advanced Grid Ops Analyst will determine if any issues with device performance are local to a specific device or due to broader problems with telecom networks, IT systems or company data. They will coordinate the resolution of issues by initiating incident tickets and/or field service work orders so that the appropriate groups can take action—i.e. telecom support, utility servicemen, IT support, customer service, back-office, etc. The AGOA is also responsible for planning and implementing configuration changes to devices over the network—typically for a large population of devices. Configuration changes can include device firmware, programming, or settings changes. The AGOA will need to resolve exceptions that result from the execution of configuration changes. + The Senior AGOA provides subject matter expertise for the business processes that are enabled by utility technology platforms along with the architecture of the technical solutions that enable them. They will identify and implement process improvements using data insights and automation technology—including ideation, requirements definition and development of technology improvements. During projects to implement new or enhanced technology, they will develop and execute test scripts. They also will coordinate incident response when core operations have been impacted—engaging appropriate IT support teams and communicating across the enterprise with key stakeholders. In addition to developing effective process documentation and providing training to peers, they will produce metrics on core processes. The senior AGOA will present content to leadership on a regular basis—including performance trends, progress on continuous improvements and root cause analysis for major incidents. **JOB DUTIES/RESPONSIBILITIES** + Responsible for timely resolution of issues that impact electric service to customers—i.e. troubleshooting any failure of remote connect/disconnect of advanced meters and trouble-shooting of integrated solution capabilities + Investigation of problematic devices—including coordination of work by other teams and any follow-up required for resolution; engaging partners in field services, IT, lab, telecom, back-office and customer service as needed + Resolving exceptions encountered during configuration changes to connected devices—i.e. meter metrology and firmware changes + Identifying problems with core IT systems and networks and engaging the appropriate technical teams to collaborate on trouble-shooting and drive resolution; driving IT partners to outcomes that meet the needs of our customers + Capturing incidents and problem management learnings as knowledge management use cases for training and archival purposes + Following established and approved procedures; contribute findings and experience towards updates to existing procedures; adhering to standard Service Management (problem, incident, and knowledge management) processes + Developing and implementing plans for changing device configuration across a large volume of devices—i.e. one million meters; managing risks, issues, and schedule during the execution of device change control activities + Monitoring the performance of robotic process automation tools—aka bots—and ensuring that those solutions have adequate controls for quality assurance; troubleshooting issues and resolving exceptions + Leading the development and optimization of reports, dashboards and automation tools for the purposes of realizing desired process outcomes—leveraging tools like Python and Microsoft Power Apps + Testing new process, procedure and technology releases to ensure seamless business operations during the execution of initiatives that impact the steady-state—i.e. major projects, software releases, vendor product upgrades, etc.; participating in change management planning and execution activities in support of these initiatives + Collaboration with peers across the enterprise to help develop solutions for complex issues—i.e. network performance optimization, human performance improvements, improved safety outcomes, IT system performance improvements, etc. + Tracking device events and alarms as needed over pre-determined time-frames to identify trends; conducting complex modeling, forecasting, and variance analysis to identify operational efficiencies involving devices—i.e. advanced electric meters—into priority categories; triaging actionable issues + Developing business processes and standard operating procedures; leading workshops to critically examine processes for integrity and efficiency; refining and creating new processes and procedures as necessary + Training peers and process stakeholders on process execution and use of applicable technology; serving as subject-matter expert for business processes being executed + Coordination of incident response—making operational decisions based on incident scope/severity, engaging appropriate teams across the utility/IT and communicating impact to stakeholders + Providing knowledge and insight on utility processes leveraging technology—supporting both continuous improvement and IT project efforts; communicating the impact of technology problems and enhancements to stakeholders so that effective business decisions can be made + Presenting operational performance to management regularly **MINIMUM REQUIREMENTS** **Minimum education required of the position** + Bachelor's Degree in science, engineering, math, business, or information technology required or 8 years of equivalent work experience. + Master’s Degree preferred. **Minimum experience required of the position** + **Analyst, III:** At least 4-6 years of professional experience; professional experience in a control/operations environment preferred—i.e. telecom, energy or utilities operations + **Analyst, Sr** : At least 6 years of professional experience; professional experience in a control/operations envrionment preferred—i.e. telecom, energy or utilities operations **Minimum knowledge, skills and abilities required of the position** + Ability to work rotating Saturday shifts (from 8am to 4pm)—typcially one Saturday every 6-8 weeks; ability to work evening hours, weekends and holidays as needed to meet customer expectations + Effective written and verbal communication; ability to execute complex procedures and solve problems via critical thinking + Capable of learning to effectively work in all systems supporting utility operations—i.e. AMI Head-end System (HES), Meter Data Manager System (MDMS), Customer Care System (CCS), Enterprise Asset Management system Maximo, Geographical Information System (ArcGIS), Storm Assist, etc. + Ability to work independently without continuous oversight + Ability to investigate and resolve technical/data issues impacting the successful operation of connected devices—including remote operation and usage data capture for advanced meters + Analytical skill set with advanced knowledge and capability in Microsoft Office: Word, Excel, PowerPoint + General knowledge of database-related concepts and internet-of-things (IoT) concepts + Compentency performing data entry and system monitoring to assure data and transaction quality that impacts financial operations like customer billing + Ability to trouble-shoot and solve problems by analyzing data from multiple sources and timelines—including incorporating cost/benefit and operational risk analysis into decisions and recommendations + Ability to handle sensitive customer and operational information + Advanced knowledge of the various failure modes for advanced meter technology preferred—including identification and resolution paths + Basic understanding of enterprise/solution architecture preferred + Technical capability across multiple pillars of operational work—including automation, configuration management, and troubleshooting of connected devices + Ability to train peers in a similar work function + Able to present to management on core processes; able to identify/present solutions for performance/quality issues **Any certificates, licenses, etc. required for the position** + ITIL Certification Preferred **OTHER ATTRIBUTES** **Functional Knowledge -** Knowledge (advanced) of utility operations, information technology service delivery model, metering, telemetry, intelligent electronic device (IED) or internet-of-things (IoT) concepts preferred; knowledge of the technology behind the operation and remote control of internet-enabled devices preferred; knowledge of mesh network concepts preferred **Business Expertise** - Understanding of the utility business model preferred; advanced understanding of utility operations field practices preferred; understanding of ITIL practices preferred; understanding of how devices and their data are being used throughout the enterprise preferred **Leadership -** Ability to organize and lead a team of peers and/or stakeholders to solve challenging problems; capable of thought leadership on core technology and processes **Problem Solving -** Ability to identify problems and actively seek solutions both independently and engaging others for help; ability to identify and prioritize activities and tasks within a set of predefined constraints; ability to analyze data, identify trends, and determine the likely causes of problems **Impact -** Responsibility for device data collection, device performance and proper execution of automated business processes—i.e. meter-to-cash; responsible for understanding the proper operation of technical solutions and processes to ensure the best value to the customers and organization **Interpersonal Skills -** Ability to communicate clearly in person, over the phone and in writing; ability to problem-solve in a team environment; ability to transfer knowledge and train colleagues who are new in position \#LI-TM1 **Primary Location:** Louisiana-New Orleans Louisiana : New Orleans **Job Function** : Professional **FLSA Status** : Professional **Relocation Option:** No Relocation Offered **Union description/code** : NON BARGAINING UNIT **Number of Openings** : 1 **Req ID:** 114587 **Travel Percentage** :Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEI page, or see statements below. **EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. **Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. **Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Entergy Pay Transparency Policy Statement:** The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). **Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)** and **Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** . **Pay Transparency Notice:** Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours. **WORKING CONDITIONS:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. **Job Segment:** Testing, Firmware, Solution Architect, QA, Quality Assurance, Technology, Quality