Testing Project Manager Salary in New Orleans, LA

Company DescriptionSGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.Job DescriptionSummary This position is responsible for all sales and business development activities to promote SGS Mineral services NAM, from lead generation through close in an assigned territory or geographic location. The successful incumbent will prepare individual sales action plans in line with the overall sales strategy to ensure a targeted and focused approach that will deliver on the overall growth strategy of the business and maximize profit. Additionally, they will nurture and grow current sales opportunities, prospect and develop new markets to meet required revenue targets within defined areas of responsibility. Incumbents will also contribute to sales and marketing intelligence and maintain a high profile in the industry for the Company. Job Functions Accountable for meeting annually established targets within approved expense budgets and for assigned territories Prepares individual sales plans with goals/objectives: Identify, research, plan and contact potential and existing clients to maintain and establish new business to achieve targeted revenue growthPrepares client quotes, service agreements, proposals, responses to RFS, RFP's or tenders within set deadlines ensuring professional submission of all information as requested by clients and with proper collaboration technical and operations functions to ensure that project scope, schedules and budgets are accurately planned, monitored, communicated and met Follows the sales full cycle from lead generations, customer relations, through to close. Secures closure on all proposals and is responsible for follow up with clients after project completion Uses skilled judgement in identifying sales opportunities, closing business and resolving customer related issues Researches new customers, prospect for new customers using the internet, phone, cold calling and personal visits Understands market challenges and participates in strategic planning for future business opportunities Reports on developments in the market place and competitor activities (market intelligence) Provides accurate forecasts and pipelines on a regular basisPrepares and submit timely and accurate reports of sales activities (e.g. client visits/calls, information) using the existing systems (CRM). Participates in and implements campaigns and strategies to promote the sale of the SGS divisional services and all up SGS businessPresents and represents SGS at Trade Shows and Conferences when approved to build SGS brand awareness and broaden the market and client base Works with all sales support groups (Marketing, Inside Sales) to support initiatives and lead generation.Pursues opportunities to expand Company profile and client relationshipsMay be assigned special or related ad hoc projects from time-to-time within the company.QualificationsQualifications Education and ExperienceBachelor's degree in a relevant technical field or business (Required)5+ years of related sales or business development experience (Required)Experience working with or contacts in the Mining, Trades, Geochem, Metallurgy industries (Preferred)Licenses and CertificationsNone ()Knowledge, Skills and AbilitiesCompetitive and profit driven () Sets bold and aggressive standards and is able to maintain a high level of productivity () Expert knowledge of the business line services () Business acumen () Superior organizational, communication, presentation and interpersonal skills () Must be a self motivator with a strong sense of urgency () Demonstrate diplomacy and networking skills () Must be able to read, understand and follow work instructions in a safe, accurate and timely manner () Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment. ()Excellent verbal and written communication skills including grammar and composition. ()Ability to work well with others & independently () Proven time management skills and a strong attention to detail () Works well under pressure () Ensures full compliance with the company's Health & Safety, Code of Integrity, and Professional Conduct policies ()Computer SkillsProficient use of Office 365 ()Proficient use of sales tracking tools, e.g. CRM, Salesforce ()Physical Demands of the JobStand: OccasionallyMove or traverse: NoneSit: FrequentlyUse hands: FrequentlyReach with hands and arms: FrequentlyClimb or balance: NoneStoop, kneel, crouch or crawl: NoneTalk/hear: FrequentlyTaste/Smell: NoneLift/carry/push or pull: Occasionally 10 lbsSalary Range: $73.700 - $114,200 (depending on experience)#CB

Bastion Technologies, Inc.Department: MSFC - MAF, New Orleans, LASalary: Full TimeThe Quality Assurance Specialist (NDT LEVEL II) will support the SLS Stages Element/Engine Section of the MSMAS contract located at NASA's Michoud Assembly Facility (MAF) in Louisiana. RESPONSIBILITIES:Execute quality and Non-Destructive Testing (NDT) requirements in accordance with customer approved quality assurance plans/policies and specifications during all phases of hardware fabrication, testing, first article inspection, and end item inspections. Perform process surveillance using witnessing/monitoring techniques and verify test result/documentation of raw materials, components, and sub-assemblies per approved inspection documents/specification requirements.Maintain current, company and customer training and certifications to maintain a quality inspection stamp and meet stamp warranty expectations.Work with company and customer personnel to resolve inspection questions and communicate technical issues to project engineers to ensure compliance with final product specification requirements.Perform accurate mechanical, physical, and visual inspections, monitor and/or perform nondestructive test/evaluation, perform process surveillance using witnessing/monitoring techniques and verify test result/documentation of raw materials, components, and sub-assemblies per approved inspection documents/specification requirements.Work with company and customer personnel to resolve inspection questions and communicate technical issues to project engineers to ensure compliance with final product specification requirements.Knowledge of higher-level quality assurance (ISO/AS) system requirement documents and can interpret and apply QA system level requirements while performing all quality assurance duties.May be required to initiate non-conformance reports, document/report inspection results and monitor corrective actions implementation for effectiveness.Other duties as assigned.REQUIRED:This position has been posted at multiple levels (must meet minimum level indicated). Depending on the candidate's experience, requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised.This position requires US Citizenship due to the sensitivity of customer related information.Must have a minimum of a high school diploma, or equivalent, with 10+ years of recent and related work experience.Must meet the minimum recommended level II requirements per NAS-410 and/or Company's Training and NDE Certification Requirements in at least two of the following methods: Ultrasonic Testing (UT), Penetrant Testing (PT), Radiographic (RT), Eddy Current (ET).Provide documented evidence of previous formal training and experience hours and previous certification records in NDE/NDT/NDI.Possess the ability to read blueprints, technical charts, and specification sheets.Possess the ability to prepare written documentation of inspection results using company/customer forms or software.DESIRED:Phased Array Ultrasonic Testing (PAUT) minimum Level II Previous experience working with aerospace flight critical hardware in an ESD/FOD sensitive environments, witnessing critical quality assurance and assembly operations of various components and complex assemblies.Mechanical Inspector with experience utilizing calipers, micometers, optical measurment devices and other shop tools.WORK LOCATION: This position is located onsite. This position may require travel to supplier and vendor locations for Source, In-Line and/or Government Mandatory Inspections as required.BACKGROUND INVESTIGATIONS REQUIRED:All Bastion employees must be able to pass a national agency check, some positions require a clearance and will require an extensive background verification/check process.DRUG AND ALCOHOL SCREENING REQUIRED:All Bastion employees must be able to pass pre-employment drug screen; some contracts require participation in periodic random drug and alcohol screening programs.STANDARD BASTION REQUIREMENTS:Must have experience with Microsoft Office Suite.All of Bastion's employees must be team players. Able to communicate effectively, verbally and in written form, with internal and external customers.Able to follow company programs, processes, procedures, practices, requirements, goals, and objectives.Must have a strong work ethic and must be safety culture oriented.Must be organized with good time management skills.Generally, an office environment, but can involve inside or outside work depending on the task.Work may involve sitting or standing for extended periods (90% of time). May require lifting and carrying up to 25 lbs. (5% of time).Regular attendance in accordance with an established work schedule is critical.Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements.BASTION BENEFITS:Bastion offers a wide range of benefits for their full-time employees; medical, prescription, dental, vision, AD&D, disability benefits, life insurance, retirement 401k, vacation, sick pay, holidays, and flexible work schedules (when available). We also support career advancement through professional training and development.ABOUT BASTION:Bastion offers career opportunities with competitive benefits, exciting possibilities for advancement, and an exceptional work environment; the well-being of our employees is a priority, and our flexibility allows our employees a great work life balance. Our culture is based on strong business ethics, integrity, and professionalism. Our team members are known for their initiative and high-quality work. When it comes to our employees, we value, respect, and help them grow in their careers.INCLUSION AND DIVERSITY:At Bastion, we are passionate about our people and our safety culture. We are committed to a journey toward being a more inclusive and diverse company, that philosophy fosters an environment of collaboration across cultures. Individual thoughts, opinions, and perspectives bring value and help us develop solutions for challenging problems, they make us more inventive, and more resilient.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.Bastion participates in e-Verify.#AssociateLevel#LI-OnsiteBT-24052his position qualifies for the internal Bastion Employee Referral Program as a "Critical to Fill" position.PI239063177

EDG Inc Industry: Utilities Department: Project Controls Employment Type: Full-Time Regular Part-Time Available: No Eligible for US Work Authorization Sponsorship: No FLSA Exemption: Exempt (Eligible for Straight-Time Overtime) Job Summary: The Project Controls Specialist is a mid-senior level position that performs all project controls functions including scheduling and cost control from project initiation through project closeout. The position will involve working with project stakeholders to ensure all deliverables are developed and reviewed leading up to each stage gate review. Job Duties: · Assist project manager to develop project scope of work. · Study and understand all relevant project documents pertaining to the preparation of plans and · schedules. · Work with all relevant project and discipline personnel to prepare plans and schedules. · Convert scope of work document into logically linked, resourced project schedule. · Prepare realistic, achievable schedules as logical networks and where necessary integrate · engineering, procurement and construction schedules. · Monitor progress against project schedule and prepare progress reports. · Gather accurate progress and expended cost information at relevant time intervals. · Prepare, review and ensure the timely issue of all relevant reports to stakeholders. · Verbally and in writing advise project management and discipline personnel on impacts, · contingencies and generally guide the scopes towards the earliest possible finish. · Analyze progress and effects on schedule and advise necessary corrective actions. · Lead/Assist in the development of Cost and Schedule QRAs. · Participate in schedule and project risk analysis as required. · May assist as a Stage Gate Process Gate Reviewer by performing rigorous evaluations of project development and control deliverables, including business cases presented by project teams. · Provide input into the budget forecasting process. · Track actual costs and prepare cost forecasts. · Manage cost discipline to ensure accurate and timely control and forecasting of man-hour budgets and ensure that the impact of all change requests is properly assessed and included in the schedules. Qualifications (Knowledge, Skills and Abilities): · HS Diploma or the equivalent required; · Bachelor's degree preferred; · Requires a five (5) years with less than ten (10) years of Project Controls related experience; · Requires previous experience utilizing Primavera P6 to build schedules; · Must be able to effectively communicate with project stakeholders; · Previous experience in the Utility industry preferred; · Requires a basic working knowledge of project management software, specifically Primavera P6 and Excel; · Requires the ability to manage multiple projects and determine priorities; · Must be a skilled writer; · Must understand the basic principles of project management; · Requires a general understanding of Cost Management, Estimating and Change Control; · Must have a high degree of computer literacy. Working Conditions: · Work is conducted in an office environment (Private or Semi-Private Office) and requires occasional travel to off-site work locations (work may be primarily completed remotely); · Field duties require outdoor work in a plant or construction atmosphere; · Interaction with other team members, as well as supervisors and client personnel; · Working plant, construction, and/or shop areas around production machinery with extreme noise levels; · Must be able to wear safety equipment as required by the safety department for personal protection; · May be at more than one job site in a day and must be able to tolerate climate changes; · May be required to travel out of town on a periodic basis; Physical Requirements: · Must be able to lift and carry five (5) pounds; · Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively; · Ability to sit for prolonged periods of time with or without reasonable accommodation; · Sufficient vision or other powers of observation, with or without reasonable accommodations, which permits employee to conduct analysis and investigations; · Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties; · Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations. This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. Other Drug Free Workplace: EDG Inc. and its subsidiaries are committed to a drug free workplace. Applicants are subject to pre-employment urine drug screens. Post-hire, employees are subject to random, periodic, post-accident, and reasonable suspicion drug testing. In addition to the requirements of EDG's drug free workplace program, employees may be required to sign, acknowledge and comply with drug free workplace policies or programs required by clients. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. PI239248124

Supreme Integrated Technology is looking for candidates who want to take the next step in their career to join our 100% employee owned company. SIT's engineering expertise transforms ideas into success for hydraulic and electric powered moveable structures. SIT specializes in custom systems and projects, making every project unique and offering the opportunity to solve challenge problems for customers. Our projects are typically for defense, marine, oil & gas, civil (movable bridges) and industrial power unit applications. We pride ourselves on a culture of teamwork - because we are a smaller company you have opportunity to be involved in every aspect of a project and make an impact from start to finish.The Project Manager Intern position is intended for students working towards a technical or business degree to spend the summer rotating through different projects and assisting with communication with customers, vendors, shop and engineering personnel.As an intern, you will be part of the Campus Ambassador Program which provides an opportunity to network with interns from our sister companies, travel to Houston to visit other facilities and present projects you've worked on over the summer to top leadership. We value interns as the future of our company, and we work hard to ensure you have meaningful projects throughout the summer.Specific ResponsibilitiesParticipate in project review meetings with internal stakeholders, learn about project management with vendors, customers and on the shop floorEstablish contract related summaries of components and affected documentationWork with project managers to manage communication with customers, vendors and internal stakeholders to keep projects moving forward and ensuring customer needs are metProduce or review correspondence, designs, and data requirement submittals for each assigned contractAssist with creation and submission of Operation and Maintenance Technical Manuals, Test Plans and Test Reports, Installation and Field Support Guidance, Integrated Logistics Support Data, and coordinate high level 3rd Party TestingAssist in cost and technical proposal preparation and review with an eye to performance, design, documentation, and testing considerationsOther duties as assignedRequirementsEducationMust be currently enrolled in an undergraduate degree program, Business Administration, Electrical Engineering, Mechanical Engineering, or Industrial Distribution preferredPrefer GPA of 3.0 or higherKnowledge and Skills:Ability to work independently and eager to take on responsibilitiesWorking knowledge of Microsoft office (Word, Excel, PowerPoint)Mechanical aptitude, desire to work with technical projects a plusStrong organizational and time management skillsAnalytical, problem-solving and conceptual thinking skillsExcellent communication skills (including oral, written, and relationship building)BenefitsWe offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and 401(k) plans with company match. A unique benefit SIT offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.What is an ESOP?ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers.Studies also show that retirement account balances for ESOP companies are 2.5 times higherESOP companies grow 2.5 times faster than those companies without employee ownershipResearch shows employee owned companies are superior in performance, employee benefits and employee morale because everyone is working towards a common goal

Programmer **Date:** Apr 25, 2024 **Location:** New Orleans, Louisiana, United States **Company:** Entergy **Posting End Date:** **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, LLC _*This is a hybrid role, and candidate must reside in Little Rock, AR or New Orleans, LA.*_ **Job Summary/Purpose:** Internally classified as "Analyst," the Programmer is responsible for the daily support and management of operational and technical tasks, which include providing solutions that utilize programming/software skills to improve functional processes and data management. Individuals are required to define and document business requirements based on customer requests, troubleshoot issues and manage data analytics and reporting, including data visualization. This position will architect, build and publish operational metrics used for analytics, reporting and inclusion into operational scorecards, dashboards and other business communications. Job assignments touch a wide variety of data and programming assignments associated with the timeliness and accuracy of customer billing, billing delivery, meter management and credit & collections functions. Additionally, there is a strong focus on continuous improvements in the areas of accuracy of customer billing, billing delivery, meter management, credit & collections and audit and control functions. A person in this role may be required to stand in for their manager and/or supervisor. **Job Duties/Responsibilities:** + At all times put safety first, actively promote safety in both the office environment and on-site/off-site visits at Entergy or supplier sites. + Plan, conduct and lead programming assignments and projects for various functional areas. + Define protocols and requirements for data quality controls and ensures that all analysis and programming work adheres to SOX controls/compliancy. + Conduct complex business and data analysis based on the project scope and objectives and develop policy recommendations to management based on findings. + Provide industry expertise and apply best practices to programming work based on experience. + Interact with department management and leadership throughout the organization to identify issues that warrant future projects. + Retrieve, and analyze complex operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups. + Stay abreast of regulatory or political changes that may impact Entergy policy decision making. + Approach work assignments with a continuous improvement mindset that will bring measurable improvements. Able to identify and implement new ideas and solutions without prompting and with minimum guidance; able to drive positive results + Lead cross-functional teams as needed to improve processes that support a long-term resolution, including but not limited to researching, reviewing, and analyzing effectiveness and efficiency of requirements by developing strategies to elevate processes + Apply data analytics practices and the right tools (e.g. Power BI, Python, SQL, Hadoop). **Minimum Requirements:** **Minimum education required of the position:** + Required: Bachelor's degree in + Desired: Bachelor's degree in computer and information technology or a related field, such as mathematics. + Desired: master’s degree. **Minimum experience required of the position:** + Analyst III: 4-6 years of professional experience a technical or business-related field required OR equivalent work experience. + Analyst SR: 6+ years of professional experience + Preferred: 6+ years of working experience in data programming and technical reporting **Minimum knowledge, skills, and abilities required of the position:** + Preferred experience in SAP/CCS, SAP HANA, Automation Anywhere or comparable automation tools + High proficiency in SQL, Visual Basic, Oracle, C++, Python, XML, JavaScript, HTML, and CCS. + Advanced analytical skill set with proficiency in database programming using a diverse set of tools. + Maintain and improve offline business systems, including applying technical updates in SAP, managing development processes, documenting, and testing new processes, and troubleshooting problems. + Perform custom development activities, including application design, coding, testing, documentation, and unit testing. + Transform business requirements into technical design documents, perform high-level system design, analysis, and programming tasks, and review and approve design and programming deliverables. + Strong verbal and written communication skills (must be able to communicate with all levels) + Exceptional presentation and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company) + Must be adept to learning Entergy's customer service/accounting systems including, but not limited to CCS, AMI or other system applications + Skilled at managing multiple projects and/or assignments with the ability to adequately assess and assign priorities ensuring that commitments and schedules are met. + Meets with leaders to define key findings and establish action plans. + Works to identify the need for new systems and offers strategic input on the utilization of current systems. + Solid ability to advise on the application of project management principles to ensure systematic, thorough completion of assignments, identifying critical pathways and risks to delivery. + Ability to communicate with Customer Operations stakeholders, including executive level, delivering key messages concisely, supported by relevant data; influencing skills to develop best outcomes. + Deep proficiency at understanding and recognizing opportunities for change and creating strategies. + Understanding of change management relative to programming, reporting and analytics for the business. + Continually seeks sources of business intelligence on company imperatives, industry trends and emerging capabilities that will drive a world-class customer experience. + Ability to communicate complex scenarios and data, clearly articulate the organization’s strategy, and translate organizational strategy into departmental strategies and plans + Able to provide technical and professional coaching/mentoring on contract provisions, commercial analytics, etc., to project teams, other Customer Operations personnel and Entergy customers. + Capability to be the trusted advisor; leader/coach in identifying what is important to the customer base. \#LI-RM1 \#LI-HYBRID **Primary Location:** Louisiana-New Orleans Arkansas : Little Rock || Louisiana : New Orleans **Job Function** : Professional **FLSA Status** : Professional **Relocation Option:** No Relocation Offered **Union description/code** : NON BARGAINING UNIT **Number of Openings** : 1 **Req ID:** 114618 **Travel Percentage** :Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEI page, or see statements below. **EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. **Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. **Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Entergy Pay Transparency Policy Statement:** The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). **Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)** and **Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** . **Pay Transparency Notice:** Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours. **WORKING CONDITIONS:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. **Job Segment:** Developer, Information Technology, Programmer, SQL, Database, Technology

Analyst III or Sr. (Utility Metering Infrastructure) **Date:** Apr 25, 2024 **Location:** New Orleans, Louisiana, United States **Company:** Entergy **Posting End Date:** **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **JOB SUMMARY/PURPOSE** + The Senior Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration, and device performance. Examples of advanced grid devices may include advanced meters, smart streetlights, intelligent electronic devices (IEDs) such as recloser or capacitor bank controls, and integrated distributed energy resources (DERs) such as batteries or utility-controlled customer loads like smart thermostats. The AGOA will monitor and analyze performance data for complex, automated, and integrated grid technology capabilities from a control center environment. For devices that are providing data to critical processes (like metering), the AGOA will work to ensure the timeliness, completeness and accuracy of the data being delivered. They will investigate process and technology exceptions—some of which must be resolved in a same-day timeline. Timely resolution of issues which impact electrical service to Entergy’s customers may require the AGOA to work on weekday evenings or Saturdays. The AGOA will also perform analysis to drive long-term investments in mesh network coverage. + Working closely with IT operations, network engineers and business stakeholders, the Advanced Grid Ops Analyst will determine if any issues with device performance are local to a specific device or due to broader problems with telecom networks, IT systems or company data. They will coordinate the resolution of issues by initiating incident tickets and/or field service work orders so that the appropriate groups can take action—i.e. telecom support, utility servicemen, IT support, customer service, back-office, etc. The AGOA is also responsible for planning and implementing configuration changes to devices over the network—typically for a large population of devices. Configuration changes can include device firmware, programming, or settings changes. The AGOA will need to resolve exceptions that result from the execution of configuration changes. + The Senior AGOA provides subject matter expertise for the business processes that are enabled by utility technology platforms along with the architecture of the technical solutions that enable them. They will identify and implement process improvements using data insights and automation technology—including ideation, requirements definition and development of technology improvements. During projects to implement new or enhanced technology, they will develop and execute test scripts. They also will coordinate incident response when core operations have been impacted—engaging appropriate IT support teams and communicating across the enterprise with key stakeholders. In addition to developing effective process documentation and providing training to peers, they will produce metrics on core processes. The senior AGOA will present content to leadership on a regular basis—including performance trends, progress on continuous improvements and root cause analysis for major incidents. **JOB DUTIES/RESPONSIBILITIES** + Responsible for timely resolution of issues that impact electric service to customers—i.e. troubleshooting any failure of remote connect/disconnect of advanced meters and trouble-shooting of integrated solution capabilities + Investigation of problematic devices—including coordination of work by other teams and any follow-up required for resolution; engaging partners in field services, IT, lab, telecom, back-office and customer service as needed + Resolving exceptions encountered during configuration changes to connected devices—i.e. meter metrology and firmware changes + Identifying problems with core IT systems and networks and engaging the appropriate technical teams to collaborate on trouble-shooting and drive resolution; driving IT partners to outcomes that meet the needs of our customers + Capturing incidents and problem management learnings as knowledge management use cases for training and archival purposes + Following established and approved procedures; contribute findings and experience towards updates to existing procedures; adhering to standard Service Management (problem, incident, and knowledge management) processes + Developing and implementing plans for changing device configuration across a large volume of devices—i.e. one million meters; managing risks, issues, and schedule during the execution of device change control activities + Monitoring the performance of robotic process automation tools—aka bots—and ensuring that those solutions have adequate controls for quality assurance; troubleshooting issues and resolving exceptions + Leading the development and optimization of reports, dashboards and automation tools for the purposes of realizing desired process outcomes—leveraging tools like Python and Microsoft Power Apps + Testing new process, procedure and technology releases to ensure seamless business operations during the execution of initiatives that impact the steady-state—i.e. major projects, software releases, vendor product upgrades, etc.; participating in change management planning and execution activities in support of these initiatives + Collaboration with peers across the enterprise to help develop solutions for complex issues—i.e. network performance optimization, human performance improvements, improved safety outcomes, IT system performance improvements, etc. + Tracking device events and alarms as needed over pre-determined time-frames to identify trends; conducting complex modeling, forecasting, and variance analysis to identify operational efficiencies involving devices—i.e. advanced electric meters—into priority categories; triaging actionable issues + Developing business processes and standard operating procedures; leading workshops to critically examine processes for integrity and efficiency; refining and creating new processes and procedures as necessary + Training peers and process stakeholders on process execution and use of applicable technology; serving as subject-matter expert for business processes being executed + Coordination of incident response—making operational decisions based on incident scope/severity, engaging appropriate teams across the utility/IT and communicating impact to stakeholders + Providing knowledge and insight on utility processes leveraging technology—supporting both continuous improvement and IT project efforts; communicating the impact of technology problems and enhancements to stakeholders so that effective business decisions can be made + Presenting operational performance to management regularly **MINIMUM REQUIREMENTS** **Minimum education required of the position** + Bachelor's Degree in science, engineering, math, business, or information technology required or 8 years of equivalent work experience. + Master’s Degree preferred. **Minimum experience required of the position** + **Analyst, III:** At least 4-6 years of professional experience; professional experience in a control/operations environment preferred—i.e. telecom, energy or utilities operations + **Analyst, Sr** : At least 6 years of professional experience; professional experience in a control/operations envrionment preferred—i.e. telecom, energy or utilities operations **Minimum knowledge, skills and abilities required of the position** + Ability to work rotating Saturday shifts (from 8am to 4pm)—typcially one Saturday every 6-8 weeks; ability to work evening hours, weekends and holidays as needed to meet customer expectations + Effective written and verbal communication; ability to execute complex procedures and solve problems via critical thinking + Capable of learning to effectively work in all systems supporting utility operations—i.e. AMI Head-end System (HES), Meter Data Manager System (MDMS), Customer Care System (CCS), Enterprise Asset Management system Maximo, Geographical Information System (ArcGIS), Storm Assist, etc. + Ability to work independently without continuous oversight + Ability to investigate and resolve technical/data issues impacting the successful operation of connected devices—including remote operation and usage data capture for advanced meters + Analytical skill set with advanced knowledge and capability in Microsoft Office: Word, Excel, PowerPoint + General knowledge of database-related concepts and internet-of-things (IoT) concepts + Compentency performing data entry and system monitoring to assure data and transaction quality that impacts financial operations like customer billing + Ability to trouble-shoot and solve problems by analyzing data from multiple sources and timelines—including incorporating cost/benefit and operational risk analysis into decisions and recommendations + Ability to handle sensitive customer and operational information + Advanced knowledge of the various failure modes for advanced meter technology preferred—including identification and resolution paths + Basic understanding of enterprise/solution architecture preferred + Technical capability across multiple pillars of operational work—including automation, configuration management, and troubleshooting of connected devices + Ability to train peers in a similar work function + Able to present to management on core processes; able to identify/present solutions for performance/quality issues **Any certificates, licenses, etc. required for the position** + ITIL Certification Preferred **OTHER ATTRIBUTES** **Functional Knowledge -** Knowledge (advanced) of utility operations, information technology service delivery model, metering, telemetry, intelligent electronic device (IED) or internet-of-things (IoT) concepts preferred; knowledge of the technology behind the operation and remote control of internet-enabled devices preferred; knowledge of mesh network concepts preferred **Business Expertise** - Understanding of the utility business model preferred; advanced understanding of utility operations field practices preferred; understanding of ITIL practices preferred; understanding of how devices and their data are being used throughout the enterprise preferred **Leadership -** Ability to organize and lead a team of peers and/or stakeholders to solve challenging problems; capable of thought leadership on core technology and processes **Problem Solving -** Ability to identify problems and actively seek solutions both independently and engaging others for help; ability to identify and prioritize activities and tasks within a set of predefined constraints; ability to analyze data, identify trends, and determine the likely causes of problems **Impact -** Responsibility for device data collection, device performance and proper execution of automated business processes—i.e. meter-to-cash; responsible for understanding the proper operation of technical solutions and processes to ensure the best value to the customers and organization **Interpersonal Skills -** Ability to communicate clearly in person, over the phone and in writing; ability to problem-solve in a team environment; ability to transfer knowledge and train colleagues who are new in position \#LI-TM1 **Primary Location:** Louisiana-New Orleans Louisiana : New Orleans **Job Function** : Professional **FLSA Status** : Professional **Relocation Option:** No Relocation Offered **Union description/code** : NON BARGAINING UNIT **Number of Openings** : 1 **Req ID:** 114587 **Travel Percentage** :Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEI page, or see statements below. **EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. **Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. **Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Entergy Pay Transparency Policy Statement:** The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). **Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)** and **Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** . **Pay Transparency Notice:** Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours. **WORKING CONDITIONS:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. **Job Segment:** Testing, Firmware, Solution Architect, QA, Quality Assurance, Technology, Quality