GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!Boathouse General Manager- $65k- Natick, MAGuest Services, Inc. is looking for a passionate and enthusiasticleader to manage two non-motorized rental operations outside of Boston. The ideal candidate for this position is a high energy leader who enjoysworking outdoors, has experience motivating teams of 20+, has a desire tolearn, loves to teach, strives to deliver great results, and has some financialmanagement knowledge. This on-site position is located in Natick and Newton, Massachusetts.This position starts at $65,000/year.Guest Services, Inc. offers amazing benefits such as medical, dental, vision, a 401K savings program, paid time off, employee discounts at recreational and lodging facilities nationwide, and more! Apply today to join our All Star Team! JOB SUMMARYThe Boathouse General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The Boathouse General Manager motivates, instills accountability, and achieves results to drive success in the position. The Boathouse General Manager is responsible for all aspects of unit operations and management, including dock maintenance, boat slips, equipment, rentals, and property to facilitate the fulfillment of financial goals and company initiatives.ESSENTIAL FUNCTIONSPlan and develop daily operations. Forecast and analyze sales, labor, and profit; and, ensure compliance with established budget. Schedule, supervise, and participate in the operational duties specific to the unit.Recruit, supervise, train, schedule, discipline, review, and direct the unit's management and staff. Maintain accounting records, daily reporting requirement, and cash control. Manage P&L statement. Respond to customer inquiries and resolve customer complaints. Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues. Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.Ensure maintenance of all facilities including docks and grounds-keeping of surrounding areas. Create and implement preventive maintenance programs for infrastructure/equipment and comprehensive risk management program, managing boats/vessel scheduling, slip leasing and collections.Maintain awareness of safety issues, and report them immediately to your manager.SKILL AND KNOWLEDGE REQUIREMENTS INCLUDEBachelor's Degree preferred. 3 years of management experience. Boating related experience preferred. Ability to swim.CPR/First Aid Certification.Ability to organize and produce diverse classes, tours, and boathouse programs. Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. Ability to maintain confidentiality. Excellent interpersonal, administrative, telephone and other communications skills.PHYSICAL AND MENTAL REQUIREMENTSMoving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise moves in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.Ability to stand for the entire work day and to climb steps regularly. Withstanding temperature extremes and inclement outdoor weather. Reading and writing work-related documents in English.Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.Constantly communicates and receives verbal communication with other employees in fast-paced environment.Physical presence at the job site is essential to perform job duties. EQUIPMENT USEDTypical office equipment (computers, phone system, fax, copiers, scanners, among others).Marina and dock maintenance equipment.Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Senior Project Manager, Customer Experience

Cognex Corporation, Natick

About us- Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what's being seen. We are deeply committed to fostering an inclusive and equitable work environment, guided by our "Work Hard, Play Hard, Move Fast" culture, which celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.We are working on a hybrid schedule, 3 days in the office, 2 at home.We are seeking an experienced, data-driven Customer Experience (CX) Project Manager to drive improvements to the Cognex CX with a focus on customer effort, innovation, and value realization. The Senior Project Manager, Customer Experience will swiftly become an expert on Cognex products as well as customer success packages, processes, and systems, and then drive projects that positively impact Cognex customers in ways that align with global operational and financial objectives. The successful candidate will be instrumental in improving Cognex customer journeys and will come equipped with a combination of project management expertise, strategic thinking, a deep understanding of customer-driven requirements, and a track record of exceeding project deliverables. This person will be collaborating with stakeholders across multiple functions while leveraging our Salesforce CRM and product portfolio to achieve the target CX objectives; Salesforce experience is required.Essential FunctionsLead end-to-end projects centered on CX, from conceptualization to implementation, ensuring initiatives are delivered on time, within scope, and within budget.Learn Cognex customer success processes and systems, most of which runs through Salesforce Service Cloud, and leverage data to propose and execute changes to existing processes.Leverage Salesforce data and voice-of-customer research to understand customer needs, preferences, and pain points in driving CX improvements.Develop comprehensive strategies to enhance the overall CX across all touchpoints; collaborate with internal stakeholders, such as Marketing, Sales, and Engineering, to earn buy-in on CX strategies.Exemplify a culture of continuous improvement by proactively identifying opportunities to enhance the customer journey, and prioritize and deploy such enhancements based on impact to customer satisfaction and loyalty.Stay informed on product and service offerings, industry trends and emerging technologies, competitive landscapes, and best practices related to CX; leverage this knowledge to drive innovation and differentiation.Productize elements of the CX and equip Sales with the resources to demonstrate relevant value propositions to Cognex customers.Define key performance indicators to measure the success of CX initiatives; monitor KPIs regularly to track progress and identify areas for optimization.Provide regular updates to senior management and key stakeholders on the progress of CX projects.Knowledge, Skills & AbilitiesProven ability to lead and manage cross-functional, customer-centric projects within a global, matrixed organization from concept to deployment.Expertise in customer journey mapping, customer segmentation, CX design and implementation, and using data to substantiate business requirements.Proficiency with Salesforce CRM and project management tools such as MS Project, JIRA, and/or Asana.Strong interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.Prioritization and organizational skills to manage multiple projects with quality and efficiency in a dynamic, fast-paced environment.Strong understanding of complicated data analysis theory, project cost estimation, and profitability analysis.Strong decision making and problem-solving skills with the ability to sort through competing priorities, anticipate and manage risks, and develop effective mitigation actions to produce effective solutions in unexpected situations.Understanding of the "Customer Journey" throughout the lifecycle of a customer's interaction and reducing the customer effort.Possess adequate familiarity with, or propensity to swiftly learn, applications for all major Cognex products including, but not limited to, DataMan, In-Sight, VisionPro, Cognex Designer, ViDi, and Ether-Inspect.Exceptional communication and presentation skills, with the ability to effectively communicate complex ideas and concepts to diverse audiences.Strong problem-solving and decision-making abilities, with a focus on driving results and exceeding expectations.General sense of accountability and ownership.Minimum Education and Work Experience RequiredBachelor's degree preferably in a technical discipline.Minimum of 5 years' project management experience with a focus on complex, cross-functional projects for a $1B+ global organization.Minimum 3 years' hands-on experience with Salesforce CRM; experience with SAP is preferred.PMP certification or equivalent project management certification preferred.Lean six sigma and value stream mapping experience is preferred.Experience with any of the following is a plus: machine vision, industrial vision systems/devices, factory automation, software programming, PLC communications protocols.Willingness to travel occasionally as needed, up to 15%.