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Technical Support Analyst Salary in Irvine, CA

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Benefit Analyst

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Compliance Analyst

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Configuration Analyst

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Statistician

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Supply Chain Analyst

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Testing Analyst

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Client Account Support Lead Analyst - Hybrid - Irvine/Glendale, CA - Cigna Healthcare
Cigna, Irvine
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Provide the day-to-day service and build long-term relationships with clients and brokers. Attend geographically assigned local market client/broker meetings. Accountable to keep account team and service leadership team well informed of account status and potential opportunities for expanded business. Develop and execute service improvement and recovery plans including proactive actions, collaborate with matrix partners, account teams to ensure we meet/exceed client expectations for assigned book. Perform root cause analysis and use data and insights to mitigate reoccurrence of issues. Accountable to exercise judgment in the evaluation, selection and adaptation of both standard and complex service techniques and procedures. Coordinate the development and delivery of monthly, quarterly and annual reporting of book of business to ensure attainment of segment level results and service improvement plans. Serve as primary subject matter expert and in support of team training: enhance, maintain and facilitate the standard operating procedures related to service delivery. Utilize problem- solving skills to identify root cause and provide support for region across the segment and leadership on all issues and initiatives. Lead and/or participate in projects. Collaborate and Partner with Tech Coaches, Trainers, Auditors & Compliance, leadership to ensure awareness of issues, elements/changes are infused in day-to-day processes and best practices are adopted. Facilitate and leads discussions. Influence service partners to drive consistency and best practices with the local market and across markets and segments. Demonstrate the ability to be proactive, anticipate needs with strong organizational and communication skills. Qualifications: Bachelor/Associate's degree in a related field preferred or at least 5-7 years of related experience. Previous extensive Sales Operations Services, procedures, compliance experience strongly preferred.Previous experience working on a service support team, project team or as a business resource support for projects and initiatives preferred .Exceptional knowledge and Technical understanding of insurance industry, broker experience, HMO, PPO, POS, funding, Compliance, contract and underwriting/rating knowledge and systems experience specifically using Excel and SFDC.Prior experience working with matrix partners, coaching others and with external customers is preferred.Strong communications and interpersonal skills (written, oral and professional presence).Ability to attend client/broker events locally with potential to travel.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 62,600 - 104,400 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Asset & Wealth Management Business Analyst
Infosys Limited, Irvine
Infosys is seeking an Asset & Wealth Management Business Analyst in Financial services domain.As a Lead Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.Candidate must be located within commuting distance of Irvine CA or be willing to relocate to the area.Required Qualifications:• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.• At least 7 years of experience with Information Technology.• Experience in Asset & Wealth Management.• Experience in requirement elicitation techniques like JAD/sessions, workshops, interviews, surveys etc.Preferred Experiences:• At least 10 years of experience with Agile methodologies (preferably Agile Scrum) as a Business Analyst• At least 10 years of experience in one or more of the following Financial Services / Asset Management / Wealth Management / Statistics/ Quantitative Finance.• Experience in Charles River Development.• CFA (Chartered Financial Analyst) or equivalent certification.• SAFe SPC 5.0 or equivalent certification.• At least 4 years of experience in Business Analysis tools like HP ALM and MS Visio• At least 4 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment• At least 4 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process• Analytical and Communication skills• Ability to lead discussions and learning sessions with 30+ attendees.• Planning and Co-ordination skills• Experience with project management• Experience and desire to work in a management consulting environment that requires regular travel. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits : Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem."Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability."