Customer Account Representative Salary in Illinois, USA

DepartmentPress Distribution Customer ServiceAbout the DepartmentThe University of Chicago Press Distribution Center (CDC) is a state-of-the-art distribution and fulfillment operation, providing a full range of services to the University of Chicago Press and scholarly publishers worldwide. Located in the Historic Pullman District near 110th Langley, the CDC is conveniently located near the Metra and the Bishop Ford Freeway. The facility is two hundred seventy-three thousand square feet housing nearly twelve million books in inventory, and more than nineteen thousand units shipped daily. Our team is hard-working, highly motivated, and enjoy the same benefits as the University of Chicago campus-based employees, many with the added benefit of working close to home.Job InformationJob Summary:The Customer Service Representative enters customer orders and investigates customer complaints using the computer system.Responsibilities:Enter orders directly from customers, from both written and telephone requests.Set up new customer accounts on the computer.Investigate customer service complaints (written and telephone).Interface with warehouse and accounts receivable personnel, as needed, to effectively complete assigned tasks.Perform other tasks as required. Competencies:Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others required.Communicate effectively in English, both orally and in writing required.Identify priorities; recognize and resolve or refer problems required.Work effectively with supervision and as a part of a team required.Ability to use or learn a range of position-related software applications; strong typing skills and experience on a 10 key adding machine required.Excellent verbal communication skills and the ability to follow detailed instructions required.Investigating customer service complaints and following detailed procedures to correct the problems required.Interface with various departments as required to effectively complete assigned tasks required.Additional RequirementsEducation, Experience, and Certifications:Education:High school diploma or equivalentrequired.Experience: Customer Service experience preferred.Technical Knowledge or Skills:Typing skills of at least 25 words per minute and experience on a 10 key adding machine are required.Pay Range:$18.47 -$21.56Required Documents:ResumeReferencesWhen applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.Benefit EligibilityYesRequires Compliance with University Covid-19 Vaccination RequirementNoPay FrequencyHourlyPay RangePlease refer to Additional Requirements to see the pay rangesScheduled Weekly Hours40Union024- Local 743, I.B.T. ClericalJob is ExemptNoDrug Test RequiredNoMotor Vehicle Record Inquiry RequiredNoHealth Screen RequiredNoPosting Date2024-04-24Remove from Posting On or Before2024-10-24Posting Statement:The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Rockford, IL, USAFull time2024-05-02R24_0000011870SUMMARY:The Account Representative drives sales, identifies, and generates opportunities for various types of customers. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. The Account Representative provides education of Motion Industries products through technical presentations.JOB DUTIES:• Generates new leads by networking, cold calling, researching various directories and internet sites.• Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction.• Understands complex requirements from customers for preparation of customized quoting.• Delivers effective sales presentations and ensures technical requirements are met.• Assists with on-site troubleshooting of customers' concerns.• Works with and coordinates vendor resources to build relationships and support sales.• Performs other duties as assigned.• Increases revenue and profitability through generation of new business and further development of existing accounts.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED. Typically requires industry and sales experience.KNOWLEDGE, SKILLS, ABILITIES:• Excellent written and verbal communication skills.• A proficient understanding of key sales principles and best practices.• Ability to influence customers, while maintaining healthy relationships.• Ability to take initiative and work with limited direction.• Ability to multitask and manage time well.• Ability to use Microsoft Office.• Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products.PHYSICAL DEMANDS:May be required to be on-call nights or weekends, depending on need.COMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI240424356

Who we are: C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia. We operate our business to the highest standards of design, quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, interior design, and automotive. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers. About the Position: Entry level position.  The Customer Service Rep in our Will Call Department provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.   Responsibilities include, but are not limited to: Maintain broad knowledge of clients, products and services. Document customer interactions and transactions Listen attentively to customer needs and concerns; demonstrate empathy Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.) Answer multi-line telephone in a professional manner Face to face customers interactions Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations. Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers Build sustainable relationships and trust with customer accounts through open and interactive communication Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests Customer database management - Maintain records of customer interactions, process customer accounts and file documents Other duties as assigned Qualification Requirements: 1 year of office support experience in a customer service role High School diploma or equivalent Ability to work in a fast-paced, team environment Organized and able to keep others organized with ability to prioritize effectively Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues Utilizes strong time management and organizational skills to successfully multi-task Maintain business poise and professionalism under stressful situations Handle difficult situations and dissatisfied customers in a calm and professional manner. Able to read and perform simple mathematical calculations Bilingual preferred   What CRL Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A culture that values opportunity for growth, development, and internal promotion We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.  C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.  Customer Service

Title: Account Representative I Location: Deerfield, IL, US Requisition ID: 1210 Worker Category: FT Benefits Eligible Full-Time Job Class: Clerical Posted Date: 30+ days ago Description: About us:AAAHC advocates for the provision of high-quality health care through the development and adoption of nationally recognized standards. We provide a valuable survey experience founded on a peer-based, educational approach to onsite review. The AAAHC Certificate of Accreditation demonstrates an organization’s commitment to providing safe, high-quality services to its patients—every day of the 1,095-day accreditation cycle.Our work environment includes:Hybrid work schedule - in office Monday-WednesdayBrand new, modern office settingComplimentary snacks in the office37.5 hour work weekGrowth opportunitiesWellness programsAbout the Role:Reporting to the Manager, Accreditation Services, the Account Representative is responsible for the execution of daily operations to ensure timely delivery of services from application review and completion through to accreditation/certification decision and reporting and providing ongoing client engagement throughout the accreditation/certification cycle to ensure client continuous compliance to AAAHC standards. This role requires high-level customer service to clients and surveyors through delivery of account management activities. This role also requires the ability to multi-task and learn technical health care Standards.Primary Duties & Responsibilities:Manage the client accreditation/certification account management process for new and renewal clients including:Review incoming client applications for completeness to ensure accurate scoping and surveyor assignment; follow-up with clients on clarifications and requests for additional application information.Where necessary, collaborate with manager on determining onsite survey scope (days/surveyors needed).Collaborate with Scheduling coordinators to ensure timely survey/surveyor match and scheduling.Develop and maintain working knowledge of Standards interpretation, operational processes and accreditation policies to be able to address client questions. Includes full AAAHC program portfolio.Analyze Survey reports to ensure completeness, appropriate interpretation of the Standards, no evaluation conflicts among Standards compliance ratings, and to clarify any questions that may impact the accreditation/certification decision. Recommend an accreditation/certification decision for Accreditation Committee/Work Group consideration.Process significant organizational changes and follow-up action as necessary including requests for additional information.Generate reports to external bodies summarizing accreditation decisions and findings. Comply with accreditation policies, effectively utilize AAAHC systems, and deliver work within timeframes required to fulfill turnaround time, volume, and quality commitments and expectations.Respond to, triage, and escalate client information requests and standards interpretation questions as necessary. Ensure quality client service through standards interpretation, report analysis, and policy compliance. Implement and maintain timeline/action plans on assigned projects and adhere to deadlines, managing day-to-day projects and decision making. Projects may include participation in development and review of forms, flowcharts and process design to improve operational performance, and User Acceptance Testing (UAT) on new and enhanced systems.Propose individual goals, work on action plans, and monitor progress toward approved goals. Identify goal shortfalls and develop corresponding strategies to remedy.QUALIFICATIONS:Minimum Qualifications and Job-specific Competencies RequiredBachelor’s Degree or equivalent work experience demonstrating necessary skillsExcellent verbal and written communication skillsAttention to detail with a focus on quality and resultsAbility to multi-task with demonstrated effective time managementCustomer service orientationMicrosoft Office Proficient (i.e., WORD, EXCEL, PowerPoint)Preferred Qualifications1-2 yeas of relevant work experienceCustomer Service work experienceKnowledge of health care service industryExcellent Benefits Including:At AAAHC, we prioritize attracting talented individuals who embody our core values of collaboration/communication, accountability, respect, and excellence. We understand the significance of balancing personal life with work commitments and hence offer a comprehensive benefits package to support our team. Our offerings include: A robust health benefits package with generously subsidized medical insurance, including FSA and HSA options, complemented by dental and vision coverageAssurance of financial security with company-paid benefits such as short and long-term disability, employee life, and Accidental Death and Dismemberment (AD&D) policies.An annual discretionary bonus, enhancing your financial prospectsGenerous paid time off that appreciates and rewards your loyalty and tenure with the company - start at 4 weeks/year11 paid company holidays ensuring time for relaxation and familyAccess to our Employee Assistance Program, supporting you in times of needA 401(k) plan with a generous company contribution, supporting your future financial stabilityThe opportunity for hybrid work arrangements - in office Monday-WednesdayOpportunities for continuous education, fostering personal growth and developmentA "Dress for Your Day" policy, promoting comfort and individualityGym reimbursement, promoting wellness and healthClear career advancement and growth pathways, recognizing your hard work and ambitionRewarding employee referral bonuses for expanding our teamPublic Service Loan Forgiveness (PSLF) eligible employer, enhancing financial wellnessAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.PI240516034

As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $50 billion in assets.Why join us?An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)Competitive pay and discretionary or incentive bonus eligibleComprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a fewFamily-friendly work hoursWith 175+ community bank locations, we offer opportunities to grow and develop in your careerPromote from within cultureWhy join this team? We have a culture that encourages an entrepreneurial spiritWe offer multiple opportunities for development and upward mobilityWhat You’ll DoAs a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues. Researching and analyzing transactions and other account issues. Entering or modifying Check-By-Phone payments Qualifications1+ years customer service experience - ability to work 10:00am to 7:00m shiftPrior call center or finance experience is preferredHigh school diploma or equivalent, some college preferredBasic computer skills, PC, Microsoft Word/Excel & InternetExcellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgroundsBenefitsMedical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance#LI-HYBRIDFrom our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank and Wisconsin's Bank, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

Position: Customer Solutions RepresentativeLocation: Chicago (Archer Heights Neighborhood)Environment: Hybrid (onsite 3 consecutive days/month - rest of the month is remote)Hours: Rotating shifts (every 2 weeks) of 7am - 3:30pm and 8:30am - 5pmPay: $45 - $50K (+ compensated overtime)About the Role: As a Customer Solutions Representative, you will play a crucial role in providing Account and Order Management support within our client's Manufacturing and Distribution environment. You will act as a liaison between the sales team, customers, and internal departments, ensuring seamless order management, delivery coordination, and accounts receivables management while upholding world-class customer service standards. Your active participation in the company's mission to facilitate ease and success for the sales team and customers is paramount.Responsibilities:Demonstrate professional communication skills, both verbal and written, with a focus on urgency, accuracy, and effectiveness.Handle inbound calls and emails efficiently, demonstrating a sense of urgency in addressing customer inquiries.Represent the company through various customer interactions, including account creation, order processing, inventory management, and problem resolution.Monitor daily task assignments and adapt flexibly to changes in business requirements.Utilize Salesforce CRM to manage and resolve customer issues and inquiries effectively.Collaborate with departments such as Logistics, Accounting, and Manufacturing to ensure customer requirements are met.Maintain expertise in product offerings, sales personnel, business processes, and systems.Adhere to productivity and quality performance standards across all contact channels, including e-commerce systems, phone, email, chat, fax, and traditional mail.Qualifications:Minimum of 3 years' experience in Account and Order Management within a Call Center environment.Strong customer focus from customer creation through delivery and collections.Associate's Degree in Business or related field required.Proficiency in Microsoft Office and SAP; experience with Salesforce CRM preferred.Attention to detail, dependability, and self-starting abilities are essential.Proven ability to multitask in a fast-paced environment with changing business needs.Comfortable working in a hybrid "work from office and home" model, demonstrating proactive and efficient work habits.

JOB DESCRIPTION Responsibilities: Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer. Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members. Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary. Reviews orders after shipment for billing accuracy and any quantity item errors. Manages the issuing of credits, return authorizations and pallet returns. Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan. Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary. Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed. Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items. Files any customer paperwork such as shipping documentation or customer orders in a timely fashion. Performs other duties as assigned.Requirements: Associate or bachelor's degree preferred but not required Manufacturing experience strongly preferred 1-3 years customer service experience required Microsoft Office Suite - basic to above-average computer skills including Excel CRM experience preferred Ability to perform basic quantitative skills required, Ability to work with all areas of the business including plant and sales personnel. Professional verbal and written communication Strong customer service advocacy and problem-solving skillsABOUT US Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?Mauser Packaging Solutions is that company.Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us! Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With twenty-seven locations across the U.S. and Canada, Resource Label Group provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require. As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee centric, collaborative culture that is technology driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients. We are currently recruiting for a Customer Account Representative to join our team! The Customer Account Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for product and serving as a liaison between customers, sales and production. The ideal candidate will have excellent communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus! Office Hours: Monday - Friday 8am until 5pmMaintains relationship with customers via telephone and email, receives all art, orders and requests for pricing and advises customers regarding the status of their orders in process.Speaks directly with prospective customers collecting customer information and product specifications.Receives purchase orders from customers via email, fax or telephone. Reviews all aspects of the order before accepting order and confirming.Customer Service Representative coordinates artwork to determine availability of cutting die and cylindersCSR will monitor the proof through the entire life cycle of the process to ensure that it moves seamlessly through all departments to final production.Holds all new production orders to the highest standard and awaits until customer approves proofs, product design and other specificationsProcesses new purchase orders into the system specific to individual job and customer including any particular delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing , production or rush orders maintaining clear and fluid communication at all timesRoutes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.Resolve inquiries and investigate complaints in a timely manner exhibiting excellent service and follow throughAlerts team members to the existence of, and seeks resolution to production issues that may delay the shipment of an orderPrioritize orders as necessary, which may require selecting from several alternatives to best service the customers' needs.Receives tickets for shipped or delivered product and begins billing process: verifies shipping report against packing lists and reviews Customer Transaction Report.Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded. The Ideal Candidate Will : Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeedWorks within approved budget; Contributes to profits and revenue; Conserves organizational resources.Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Make timely decisions. Two to three years related experience and/or training; or equivalent combination of education and experience.Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, vendors and customers.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to read and interpret ruler, scales and other measurement devices.While performing the duties of this job, the employee is regularly required to sit and talk. The employee is occasionally required to stand and walk. Why work with us? Take a look at all we have to offer!Paid Time Off and Paid HolidaysComprehensive and Competitive Medical, Dental and Vision coverageCompany Paid Short-Term Disability Insurance and Life InsuranceAdditional Benefits - Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage PlansExcellent 401(k) retirement plan with generous company contributionWe pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organizationWe believe in rewarding our employees with performance-based salary increasesCheck out this video to learn more about us! https://vimeo.com/553408937/659ab4290f

JOB DESCRIPTION Underwriting Account Representative Position Specifics: Dallas, Minnesota, ChicagoPosition Responsibilities: The Lower Middle Market Underwriting Account Representative (UAR) is responsible for supporting the underwriting process for New Customers for multiple lines of insurance coverages, including: property, casualty, workers compensation, excess lines and automobile coverages. This position is also accountable for collaborating with team members to achieve growth, profit, renewal retention, service and producer/client management goals for an assigned book of business in the middle market segment of Commercial Insurance. The UAR will gather and analyze account information, interpret, and translate data into rating and issuance instructions as well as utilize federal and state compliance and regulatory rules to comply with corporate pricing strategies. In partnership with the Underwriter, the UAR will be assisting with binding/issuance of New business and appropriate documentation of the file.QUALIFICATIONS ABOUT US Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job DescriptionAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.Job SummaryThe Account Associate I (IAM - TEAM) generates shareholder value by using a consultative retention based selling approach for Small/Medium commercial Waste Management customers as part of a team-based queue. The IAM - TEAM manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the IAM - TEAM is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM's growth goals. Essential Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Customer interaction (external and internal), response & follow up.Serves as the lead point of contact for customer account management matters as part of a team-based queue, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships. Aligns Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.Negotiates, updates, and renews customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.Resolves challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.Collaborates with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.Administrative work.Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).Prepares reports as needed and/or handle general administrative duties as appropriate.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job.Education and ExperienceEducation: High School Diploma or GED (accredited).Experience: One (1) year of business-to-business account management experience at a proficient level (in addition to education requirement).Certificates, Licenses, Registrations or Other RequirementsNone required. Other Knowledge, Skills or Abilities RequiredAbility to effectively convert customer cancellation requests into long term relationships.Ability to effectively build relationships across a wide variety of business types.Ability to multi-task and perform computer duties across multiple screens while on phone with customers addressing issues or concerns in a professional tone and temperament.Proficient in time management and in computer skills - Word, Excel, Power Point, etc. Positive attitude that enjoys assisting and providing solutions to others.High impact communication in written and verbal manner.Ability to adapt to change and manage multiple priorities.Ability to negotiate effectively.Ability to utilize sound business practices.Ability to work independently and as part of a team.Work EnvironmentListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday;Required to exert physical effort in handling objects less than 30 pounds rarelyBenefitsAt Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.