Escalation Manager Salary in Fort Worth, TX

Overview Overview:We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!Role: The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.Benefits: Excellent Health Insurance options including a FREE employee only option Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options FREE life insurance equal to your annualized pay rate 401k with a 50% match up to the first 5% of your contributions 7 paid Holidays 2 paid Personal days 10 paid Vacation days Responsibilities Essential Duties and Responsibilities: Recruiting and development of administration team Delivery of all company goals and metrics Provide customer satisfaction Dispatcher on-boarding Evaluate and perform annual reviews with Operations Manager approvals Review company reports and share with team Communicate needs to field teams (Dispatchers, ASM's, Operations Manager, and VP's) Escalation point for callbacks Successfully promote company's image, appearance, and reputation Manage customer relationships for assigned area Maintain and communicate weekly activity schedule Ensure efficient and well-planned scheduling of all calls Ensure area meets or exceeds customer and company SLA requirements Manage dispatchers and ensure company systems and procedures are followed Bottom line accountability for assigned divisions Manage labor and material costs Support ASM and the development of technicians Excellent interpersonal and communication skills, both written and oral Deliver high level of customer service on a consistent basis Qualifications Required Knowledge, Skills, and Abilities: 5 years of field technical HVAC experience or equivalent business experience HVAC Management Experience Technical knowledge necessary to provide value to our technicians and customers Extremely high level of urgency to resolve problems High level of computer skills Ability to build rapport with clients Proven track record in prior role Level personality with a drive for success Ability to focus on desired results Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines Ability to adapt to very fast-paced environment and deadlines Strong attention to detail Physical requirements: Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer. Able to sit at a computer for up to 8 hours

Location: Texas, United States of AmericaThales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.Account ManagerLas Colinas, TX (Hybrid Remote)Position SummaryThales/Aviobook is looking for an Account Manager who will be responsible for the success of a portfolio of customers, serving as their primary point of contact and focused on their satisfaction, retention, and revenue growth through upselling. Leveraging expertise in our products and in the industry, you guide customers in optimizing their usage of our solutions. Collaborating with our operations and integrations teams, you oversee the delivery of additional product and services.In this position, you will work with our Support team to resolve escalated issues promptly. Your dedication drives customer happiness and fuels our growth.For more information about Thales Aviobook, please reference here: https://aviobook.aero/Key Areas of ResponsibilityNew customer onboarding: Coordinate the timely delivery of product and services through project management. Manage project budget. Provide train-the-trainer training to the customer.Managing customer relationship: Develop a long-term business relationship with the customer through trust and transparent communication.  Understanding customer needs and preferences thoroughly. Conduct periodic Account Review with the customer. Monitoring customer satisfaction levels and seeking feedback regularly.Resolve customer escalations: Resolving conflicts and address customer concerns promptly and diplomatically. Coordinate the resolution of technical issues when escalated by the customer or our Support team. Resolve commercial issues within mandate.Commercial account management: Identifying upselling opportunities. Pitch and demo additional products or services. Forecast account revenues. Coordinate contract renewal.Minimum QualificationsBachelor’s degree in field with minimum of 8+ years of experience in account management, project management, sales or similar positions.Excellent written, verbal and communication skills, English native speaker, or English proficiency level of C2.Ability to work autonomously with limited direct supervision.Demonstrated strong customer centricity in previous experiences.Proficient with CRM software and Google or Microsoft Office Suites.Proven results of delivering client solutions and meeting sales goalsSpecial Position RequirementsSchedule: 5-day workweek - 9:00 am to 5:00 pmPhysical Environment: Hybrid work model available. Employee is required to work on-site at our Dallas office at least 3 days a week or as directed by management.Travel: At least once a year to our headquarter in Belgium, possibly including a first trip of two weeks for initial training.Customer Location Based or Site Visits: Customer visits will be required frequently, both locally in Dallas and within North America.Personal or Company/Pool Vehicle Usage: Flights and/or vehicle will be provided for travel outside of the default assigned office.If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!What We OfferThales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health and Dental plans. Retirement Savings Plan with a company contribution and a match, and without vesting period. Company paid holidays, vacation days, and paid sick leave. Company provided Life Insurance.Why Join Us?Say HI and learn more about working at Thales click here.#LI-Hybrid#LI-MR1This position will require successfully completing a post-offer background check. Qualified candidates with (a) criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.Successful applicant must comply with federal contractor vaccine mandate requirements.Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].

1099 or Corp to Corp 12 month plus contract Requires Coding test and two rounds of interviewsMust be USC, GC, or Perm residentThe Technical developer is responsible for building and delivering premiere self-service tools as part of the Platform Engineering team. They are a working manager, developing software in tandem with their team. They have an extensive background in front-end development, managing the full Software Development Lifecycle, and can develop and operate in the full stack. They are adept at delivering under tight deadlines and leveraging an agile development process where the process is a means to a high quality, customer delighting result.They excel at dealing with ambiguity and taking concepts from a white board to a full story driven Kanban board. They can lead a small team and maximize the results of the team - keeping the team on track, focused, and working to each team member's strengths. They have experience delivering complex applications incorporating CI/CD practices all in the AWS cloud.They consistently are looking for the best way to develop, architect, and deliver. They establish guidelines and methods and processes that help the team scale and deliver with greater velocity.Essential functions:Manage team workload balancing the demands of stakeholders and customers. Develop software stories primarily in Front-End development technology stacks. Architect complex solutions delivering effective designer/developer workflow. Remove ambiguity by driving to clear definition of features and tasks for clear direction in projects. Write stories, epics, and tasks and manage JIRA Kanban board. Participate in team meetings, daily standups, 1:1s to develop team membersManage the infrastructure and deployment of all Tools apps, APIs, Services, and Reports. Innovate - consistently look for new ways of delivering tools at scale and speed. Drive quality of delivery through test automation and APM Provide second level escalation and on-call support for tools platform. Develop comprehensive KPIs and metrics to measure team projects and deliverables. Go to resource for all questions front-end development and self-service tools. Work with the Head of Platform Support and Operations to establish an operations and support plan for self-service tools. Establish team member PMP targets and development plansRequirementsSkills and abilities:Extensive expertise with AWS services including CloudFront, CloudFormation, Lambda, ElasticSearch, Kinesis, Step Functions, DynamoDB, API Gateway, S3 Deep understanding of ReactJS and experience using ReactJS including the Hooks API. Able to develop at a high level and lead a small team through architecture, requirements definition, definition of done, quality testing, best practices, and scale. Excellent communicator. Able to get the most from a team and ability to listen. Gauge the pulse of the team and build a plan. Able to develop APIs and deliver those with high quality and scale, including well written developer documentation. Build CI/CD pipelines, deploy infrastructure, setup test automation, develop APM tests, and establish KPI dashboards. Able to "look around the corner" and anticipate the future - what might go wrong, etc. Ability to manage dependencies and design them out if needed. Extremely responsive - able to deal with difficult problems impacting multiple customers with creativity, insight, and calm. Able to keep the greater goal of all digital platforms in mind when executing strategies and projects. Establish a highly effective designer/developer workflow optimizing the full SDLC for tools development.

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are looking for a Banking as a Service (BaaS) Relationship Manager to join our Innovation and Strategy team. The Banking as a Service (BaaS) Relationship Manager is responsible for strategic growth with our Emprise Embedded partners.This position is eligible for a Hybrid schedule in Wichita, KS and surrounding areas. Remote in South Dakota, Utah, Oklahoma, Missouri, and Nebraska.A successful candidate will have:Proven ability to establish and build strong relationships with our partners and internal team membersCritical and analytical thinking skillsConfident and articulate communication skillsStrong attention to detailAn understanding of and commitment to our valuesAttitude and aptitude to engage in continuous developmentEssential functions of the role:Foster partner relationships to ensure goals, strategies, and objectives are in place to support the execution of partner programsHave a strong understanding of program and regulatory constructs to support programs efficiently and effectivelyDevelop partner specific strategic plans that align with Emprise Embedded goalsCollaborate with partners on contract and pricing negotiationAdvocate partner business development ideas across EmpriseIdentify and drive new opportunities for growth and manage partner pipelinesEngage with prospective clients and identify those to pursueManage profit and loss forecasting by monitoring and assessing trends and problem areasBe a strategic thought leader for our partners on Emprise Embedded strategy, policy, products, systems, and processes to grow and develop partners and be able to challenge status quo when necessaryHave a deep understanding of all partner business, decision makers, trends in the industry, and competitionGuide internal teams to ensure alignment, efficiency, and effectivenessPrioritize work to align with partner goals and objectivesContinue to build partner relationships by holding consistent follow upsProvide reporting to stakeholders on partner agreements, programs, and pricing strategiesWork closely with Account Manager on assigned accounts to ensure alignment and collaborate on prioritization of work and support escalation of key issuesOther duties as assigned within the scope and responsibility of the jobRequirementsBachelor's degree or level of education that, together with industry experience, enables the applicant to meet the job requirementsMinimum 5-7 years of banking, Fintech, and/or new client origination experienceProven track record in customer development and retention and working with all levels of senior managementProficiency with large server-based applications and typical desktop softwareBenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.To learn more, please visit our website at www.emprisebank.com.Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Product Owner (Cyber Intelligence)Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Cyber Intelligence Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do:Communicate the Intelligence delivery roadmap to our stakeholders and leverage the product vision to inspire the teamsClearly articulate and advocate target persona, customer benefit, and value of features across teamsLeverage Intelligence experience and technical knowledge of how systems work to effectively support engineering teams in delivering valueUtilize strong cybersecurity background, customer research and insights to represent the voice of the customer to the engineering team(s)Incorporate design thinking and analytics to inform product designActively participate in research or design sessions for new featuresContribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteriaLead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teamsPrioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activitiesEnsure the timely delivery of product deliverables by staying abreast of dependencies & impedimentsAct as a technical advisor to the product manager, engineering, and other stakeholdersCollaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremoniesSupport teams through escalation and resolution of impedimentsDrive performance and innovation with data-driven insights and a culture of continuous improvementProactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performingMaintain technical and risk credibility with your own team(s) and with partners across our technology organizationAbout you:You have excellent written & verbal communication skills with a track record of being able to explain complex concepts to diverse audiencesYou believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.You have experience leveraging Threat Intelligence to reduce risk or improve security controlsYou thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscapeYou actively solve for cyber technical challenges in collaboration with engineering and architectureYou are naturally curious and stay on top of emerging trends and threats.You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineersYou seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goalsYou are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metricsYou have strong consulting and analytical skills and a risk management mindsetYou have the ability to foster collaborative, open working relationships with technology partners and other stakeholdersYou demonstrate balanced judgment in decisions and incorporate risk factors accordinglyYou have a strong bias for actionBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 3 years of experience in product managementPreferred Qualifications:Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science3+ years of experience solving cyber technical challenges4+ years of experience translating business strategy and analysis into products3+ years of Cyber product owner experience2+ years of experience in technical writingExperience in regulated financial services organizations or tech companies2+ years of hands-on JIRA and Confluence experience1+ year of experience with MITRE and Cyber Kill Chain Frameworks2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security)?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Description Carelon Health is a proud member of the Elevance Health family of brands, offering clinical programs and primary care options for seniors. We are a team of committed clinicians and business leaders passionate about transforming American healthcare delivery. Nurse Practitioner - Virtual 24/7 Carelon Health Nurse Line Location: This position will work a Hybrid Model (remote 4 days a week and 1 day a week in the office). Ideal candidates Must live within 50 miles of an Elevance Health corporate office. Work Shift: 4/10 work shifts, Wednesday, Thursday, Friday & Saturday from 8 pm (EST) to 7 am (EST). This position will be eligible for a shift differential for nights/weekends. The Nurse Practitioner is responsible for managing patient care and treatment (telephonically and/or video) in collaboration with the physician. Responsible for clinical escalations from the triage RN. The Nurse Practitioner in this position will develop and help orchestrate clinical plan of care for chronic and complex conditions. How will you make an impact: Responsible for reviewing clinical assessments gathered by triage RN and helping develop a plan of care for patient's concern. Provides clinical support to triage RNs as clinical questions or concerns arise. Will assess and treat patients via virtual and/or telephonic visits as medically appropriate. Perform health assessments and preventative health measures within prescribed guidelines. Order, interpret and evaluate diagnostic tests to identify and assess patient's clinical problems and health care needs. Participate in review of clinical cases with physician colleagues and market leaders to ensure ongoing quality care delivery. Formulate and document care plan. Prescribe medication or other forms of treatment. Minimum Requirements: Requires a MS in Nursing and minimum of 1 year of related experience with clinical emphasis for nurse practitioner; or any combination of education and experience, which would provide an equivalent background. Current, unrestricted RN license And NP license in applicable state is required. Possession of DEA registration or eligibility. For Carelon Health, satisfactory completion of a Tuberculosis test is a requirement for this position. Preferred Skills, Capabilities and Experiences: Virtual care experience. Urgent care experience. Experience working with multiple software programs. Bilingual communication skills. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.