Testing Analyst Salary in Englewood, CO

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.We are looking for a Customer Intelligence Analyst who will: You will report to the Customer Relationship Manager Lead and will be providing key data reports on a defined schedule to applicable Forte teams related to customer intelligence.Design and develop customer surveys, forms, PowerPoint presentations, communication for upsell/cross-sell opportunities, and applicable distribution lists.Leverage key data gathered through customer surveys, Business Reviews, product usage, and ticketing systems to create recommendations and action plans that can improve the customer experience.Conduct research and deep dive analysis to understand customer trends, anomalies, and insights that will help drive operational improvements and increase customer retention.Create benchmarks and manage KPIs to show progress related to customer data and implement action plans.Communicate and share research findings through presentations, dashboards, and executive summaries.Respond to unique business opportunities by analyzing existing feedback or developing new feedback sources.Engage stakeholders to ensure customer feedback factors into processes and system design.Assist in Managing projects for the Relationship Management Team and keep the Team and department leaders informed of any obstacles, milestones, and subsequent plans impacting agreed-upon outcomes.Participate in Forte Product roadmap sessions to assist with defining and advocating the needs for future product offerings based on customer feedback.Gaining a deep understanding of Forte products and customer use cases is necessary to create recommendations for improvements.Provide guidance on design and approach based on customer feedback. Creates and executes project work plans and revises, as appropriate, to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities.Is this opportunity right for you? We are looking for candidates with: Bachelor's degree, or equivalent experienceProficiency in English in a business environment.2-3 years of Project Management, product, solutions, and/or technical customer support experience in a comparable environment.Strong issue management skills: analytical, technical, and problem-solving skills to identify and facilitate problem resolution in a timely manner.Ability to establish and maintain relationships with internal/external clients at all levels of the organization.Advanced experience with Microsoft Excel and Power BI (pivot tables, advanced modeling, creating charts/graphs) and PowerPoint.The ability to analyze large amounts of data and draw meaningful insights and deliver first-level conclusions and recommendations for our customers.Self-starter who can translate research into action for cross-functional teams and handle multiple projects simultaneously.Strong capacity for creativity; ability to brainstorm to come up with creative solutions to business and research problems.Ability to travel up to 10%Highly organized and detail-oriented with the flexibility and adaptability to respond to changes.Ability to prioritize deliverables and meet deadlines.PCI - Understands and adheres to all applicable regulations, laws (including the Bank Secrecy Act), card association rule, CSG Security and Compliance standards as referenced in internal policies and procedures including the Information Security, Acceptable Use, Code of Conduct, and other corporate policies. Keeps abreast of all applicable regulations, laws, and policies as they presently exist and as they change or are modified. Understanding accessibility and security compliance.Our Guiding Principles: Impact Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.Integrity Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.Inspiration Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.CSGer Perks & Benefits:Work from Home, in-office, or hybrid.Employee Belonging GroupsHealthcare: Dental, Medical, and VisionPaid Vacation, Volunteer, and Holiday Time OffAnd so much more!View More Benefits If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.#LI-RemotePosition Pay Range:This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.$59,034.83-$94,454.89This role is eligible for a bonus opportunity.Location(s):United States Remote

Apex Systems is hiring a Project Manager for an opening available with a growing client in Greenwood Village, CO.Onsite Requirement: 3 days a week onsiteDay to day responsibilities: Plans, organizes, facilitates, and communicates activities to promote software releases between test environments and into the production environment. Responsible for maintaining and providing continuous improvement of the Release Management processes, working methods, and tools. Maintains highly accurate tracking of code releases and system maintenance for all environments to ensure environments are kept in alignment and to provide accurate metrics.Ensures that functional testing was passed in a lower environment prior to release into a managed environment, and that the Production deployment procedures are practiced in a similar, lower environment.Provides communications necessary for a successful deployment, communicates release results when outcome deviates from the plan, and maintains a Release Calendar, in accordance with each Program's Communication Plan.Actively monitors Quality Assurance and User Acceptance Tests deployment progress and ensures Release Analyst availability if needed for escalation on Production deployments.Ensures that Release Retrospective is conducted for release windows that are significantly exceeded or completed unsuccessfully and that root cause and appropriate corrective actions are identified and acted upon.Manages Release Management Intake and ensures coordination with the applicable program management.Experience required: 3-5+ years of experience in IT and an understanding of the software development lifecycleExperience as a Project Manager, Program Manager, Release Manager, or Scrum Master Experience with Jira and Confluence Ability to work independently, self-motivated, and highly focused to deliver timely results and positively influence outcomes.Team player and strong critical thinking skills Customer service mindset with the ability to appropriately balance risk with service delivery expectations.Experience handling multiple projects simultaneously in an extremely fast-paced, demanding and dynamic setting.Adaptable - effectively able to respond to the evolving challenges and diverse situations in the Operations ecosystem.Active listening and problem solving.Upbeat and positive personality. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.