Customer Project Manager Salary in California, USA

Innova Solutions is immediately hiring for a Project Manager III Position type: Full time Contract Duration: 12 months Location: Pleasanton, CA As a Project Manager III, you will: Job Description: Duties Responsible for all aspects of various projects of a less complex nature, or for some aspects of projects which are highly complex. Interfaces with all areas affected or supporting the project. Responsible for assembling project timeline, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project. Monitors projects from initiation through delivery including monitoring budget/spending. Manages project information to support project team, Lifecycle Team and/or Solutions Portfolio Committee for decision making Accountable for quality implementation on projects in the following areas: Project risk management Critical path analysis Scenario creation and analysis Budget Robust planning Ability to identify and communicate issues proactively to a wide range of stakeholders Creates, coordinates and maintains integrated project plans in Project & Portfolio Mgmt.Tool (PPM) Identifies gaps, potential bottlenecks or delays, challenges assumptions and proposes options to close gaps and get projects back on schedule Manages preparation for project milestone reviews Manages meetings to include setting agendas, organizing meeting time and meeting minutes Executes project management processes Follows best practices in project teams and fosters continuous improvement by sharing knowledge and continuous exchange Performs other duties as assigned Skills: Problem solving skills and ability to coordinate project related activities Strong written and oral communication skills Basic stakeholder management and facilitation skills Proficient in MS Project and/or Project & Portfolio Management Tool Ability to manage projects with ambitious milestones Ability to escalate and drive management decisions in relation to project execution and resource needs Understanding of relevant Design Control and/or Phased Development processes preferred Education BS/BA in science, engineering or business administration OR equivalent combination of education and work experience Project Management-specific training and/or certification such as PMP, Agile, Scrum Master or SAFe preferred Master's degree preferred 2-5 years project management, product development and/or relevant experience Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Namrata Gautam Senior Associate Recruitment PHONE: (+1) 314-523-1818 EMAIL: [email protected] PAY RANGE AND BENEFITS: Pay Range*: $48- $52 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centres across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. Come and step into the role of Project Manager of Data & Analytics with us at our esteemed global media client, you'll lead the charge in delivering top-tier Enterprise Data projects. Your day-to-day will involve engaging with IT and business stakeholders, and liaising with a dedicated Product team to ensure on-time solution and project delivery. You'll have the exciting responsibility of meeting the business's data needs, working with data science teams, marketing professionals, and international groups to provide them with the crucial data they need for their data-driven workflows. Our projects will focus on cloud data platforms, data pipelines, data onboarding, data curation, visualization and more. Your expertise will directly influence our client's marketing strategies and business outcomes through timely arrival of these projects. If managing projects that drive data innovation and business success excites you, we're looking for your strategic mind and project management finesse to join our data revolution! We have a direct relationship with the hiring manager on this critical project and are setting up interviews next week for someone who can hit the ground running. This is a contract opportunity that must be worked onsite 3 days / week on PST hours within the Los Angeles area. Our team values growth, collaboration, and a commitment to provide high-quality work to the client. If you are interested in utilizing your creativity and project management exptertise to deliver cutting-edge solutions for our leading global media and entertainment client this is position is a fit for you!ResponsibilitiesAssist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibilityWork within a data environment that includes Google Cloud Platform, Big Query, and SnowflakeOnboarding new datasets or data platforms and data availability via API, data pipelines and transformation of dataSupporting the business with data availability for their visualization requirements (Looker, Tableau, etc.)Work with data science teams to ensure the proper datasets or platforms can be utilized for modeling and trainingWork with marketing teams (domestic and international) to ensure their data related projects are delivered on timeTrack project progress using Jira and other tools using an Agile / Scrum methodologyEnsure that all projects are delivered on-time and within scopeDevelop a detailed project plan to monitor and track progressOperationally manage the personnel assigned to the project teamEnsure that project reviews and quality assurance procedures take placeCoordinate internal resources and third parties/vendors for the execution of projectsEstablish and maintain relationships with third parties/vendorsEnsure resource availability and allocationManage changes to the project scope, project schedule, and project costs using appropriate verification techniquesMeasure project performance using appropriate tools and techniquesReport and escalate to management as neededManage the relationship with the client and all stakeholdersPerform risk management to minimize project risksCreate and maintain comprehensive project documentationQualifications5 years of enterprise Project Manager experienceExperience with Enterprise Data projectsExperience with Jira and agile project methodologyExperience and familiarity with data onboarding, data pipelines, data platforms, analytics, data science, marketing and insightsThorough understanding of project management techniques and methodsExcellent knowledge of resource management principlesExcellent knowledge of MS Office; working knowledge of program/project management software (MS Project etc.)Outstanding leadership and organizational skillsExcellent communication skills and problem-solving abilityAdditional DetailsThe base range for this contract position is $50 - $65/per hour, depending on experience.Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.BenefitsMedical coverage and Health Savings Account (HSA) through AnthemDental/Vision/Various Ancillary coverages through Unum401(k) retirement savings planCompany-paid Employee Assistance Program (EAP)Discount programs through ADP WorkforceNowAbout UsSTAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!

REPORTS TO: Senior Project Manager or Director of ProjectsSUPERVISES:Project CoordinatorsProject Functional LeadsAUTHORITIES / RESPONSIBILITIES:• Manage the project team functional leads to ensure production tasks are carried out in accordance with the Integrated Master Schedule (IMS). Ensures that the vessel construction processes are carried out to plan and to budget. • Leads the Project Team consisting of Project Coordinators and the functional department leads (including major subcontractor leads) assigned to the construction project. Focuses the sequencing of work and monitors progress against the baseline schedule and budget • Conducts weekly Project Team meetings to review and report on progress against the baseline schedule, critical path, and budget; procurement status; project risk; resource requirements; weight management; review of corrective action; and general business. • Identifies and manages project specific risks. • Ensures vessel and team preparedness in support of execution of the trials agenda• Responsible for the construction of vessels on time and on budget.• Monitor all Project specific labor and material budgets, forecasts, and actuals; and liaises with the Program Manager, Material Program Manager, Program Engineer, and other project stakeholders throughout the project on any cost or schedule issues.• Ensure a prompt implementation of schedules and resource plans by all departments.• Monitor all schedules and resource plans and resolve any abnormalities with the Functional Leads.• During construction monitor housekeeping standards, compliance to PPE and safe behaviour and assign housekeeping responsibilities, as appropriate, to ensure a good, safe working environment for all trades.• Ensure a smooth interaction between all Departments and external contractors and resolve any areas of conflict that may hinder the progress of the construction schedule.• Supply input to all contract changes affecting construction and manage efficient shipboard incorporation of approved changes.• Maintain and manage the project issue/action item list.• Ensure vessel preparedness for each project milestone and manage/maintain applicable readiness review checklists and briefs for review with customer representatives.• Liaise with Marketing and PR for VIP tours, photo shoots, Open Days etc.• Monitor quality standards and give feedback to the Functional Leads.• Monitor weight abuse on board vessels.• Responsible for vessel security and preparations for heavy weather.• Establish and maintain effective working relationships with onsite customer representatives and counterparts.• Manage direct report compliance with Austal procedures and employee handbook.• Identify and support program management in resolving instances of Loss, Theft, Damage, or Destroyed CFE/GFE.• Support turnover of projects to Post Delivery through the appropriate turnover procedures.Updated 10/14/21QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:• High School Diploma/GED required• Bachelor's Degree in Project Management or Engineering Technology and 6 years managing shipbuilding/repair, construction, manufacturing or industrial projects requiredo 10 years of experience in managing shipbuilding/repair, construction, manufacturing or industrial projects accepted in lieu of above experience• Completion of a recognised project management course with a complete understanding of the principles of earned value, scheduling is preferred.• Knowledge of Earned Value Management System (EVMS).• Proficiency in Microsoft Office Suite.TOOLS: NoneDIRECTION EXERCISED: Full discretionary authority to assign workDISCRETION EXERCISED: Full discretionary authority to correct and discipline, recommend pay increase, and process grievances.LIAISES WITH: Liaise with suppliers, external contractors, Classification Societies, Flag authorities and Customers and/or their representatives as required.ADDITIONAL GUIDELINES:• Must be fully vaccinated for COVID-19• Must be able to obtain and maintain required Security Clearance.• All candidates must meet Austal USA's basic employment eligibility guidelines:o 18 years or older at time of applicationo Able to provide proof of US Person status (permanent resident or citizen)o No felony convictions of theft/deception or violent crimes within seven years from disposition dateo No felony convictions of drug crimes within three years from disposition dateo Willing to submit to a drug screeno Willing to submit to a background checkSalary Range : $118k - $155kEqual Employment CommitmentAny qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: 251-445-1932.Austal shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Austal's commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.

About Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product is a staffing marketplace for healthcare where health systems, payors, and others can "hire" generative AI agents that complete low-risk, non-diagnostic, patient-facing healthcare tasks to help solve the massive shortage of healthcare nurses, social workers, and nutritionists in the US and worldwide. The company believes that generative AI will transition us to a world of healthcare abundance for the first time in human history. In leveraging this technology, Hippocratic AI envisions its range of AI agents as the force multiplier of health professionals to raise the standard of care and improve outcomes by significantly increasing patient interaction well beyond what would be possible through human staff alone. The company has partnered with numerous leading innovators across the healthcare ecosystem, has received a total of $120M in funding, and is backed by leading investors, including General Catalyst, Andreessen Horowitz, Premji Invest, and SV Angel.Position Overview:We are seeking a highly motivated and experienced Customer Success Manager to manage ongoing relationships with Hippocratic AI clients and ensure the success and satisfaction of each Hippocratic program/service they procure. The Customer Success Manager will manage customer relationships, product deployment, program delivery, and overall client satisfaction. They are the day-to-day operational point of contact for assigned customers and will work closely with Hippocratic AI's sales, operations, product engineering, and integration services team to ensure we manage and exceed our customer expectations. This role will also serve as a subject matter expert to help Hippocratic AI customers identify opportunities and use cases for leveraging our product across multiple clinical areas and operational teams with defined measurable outcomes. The goal will be to establish a trusted partnership and drive growth with our customers through delivery excellence, business value realization, and health outcomes.Responsibilities:Develop and maintain strong, long-term relationships with key client stakeholders and establish strategies to foster customer loyalty and satisfaction.Manage day-to-day relationships with client operational users to create and model a world-class service culture and ensure smooth delivery of Hippocratic products.As a project manager, I will lead all product implementations and operational execution in accordance with Hippocratic's established implementation methodology, change management approach, and program governance.Work directly with assigned clients to meet ongoing operational needs promptly and efficiently.Ensure timely resolution that meets department standards and follow through on client concerns and comments (error resolution).Provide routine feedback to operations and engineering leadership regarding service issues and service expansion opportunities.Actively gather and analyze customer feedback to drive product enhancements and service excellence.Maintain routine communications with critical client partners, adjusting to the business's needs, including, but not limited to, reporting accuracy and delivery of insights to clients.Build and maintain relationships with client partners and key internal stakeholders, resulting in:100% client retention measured by client survey.Establish program success metrics, reporting structure & cadence with customer's executive leadership.Meeting existing client KPI targets.Employ creative problem-solving skills to tackle challenges and enhance customer experience.Collaboration and Coordination:Work closely with technical support, product development, and sales teams to ensure cohesive service delivery and customer success.Act as a liaison between the customer and internal teams, facilitating effective communication and collaboration.Collaborate with sales, technology, and operations to ensure a consistent understanding of customer needsDrive new program implementation activity to the satisfaction of the client and internal work groups.Understanding and delivery of reporting/contractual obligationsCreate and maintain project planning documents and hold all areas accountable for meeting deadlinesCreate shared understandings of possible gaps.Partner with leadership to facilitate prioritization of milestones and client commitments across operations, product, and technology teamsLeverage customer success to drive new opportunities through referrals, webinars, and joint event/conference participation, working with Hippocratic's executive leadership, engineering/operations teams, and marketing support teams.Provide feedback to our product engineering team on product improvements and new features based on customer engagement and competitive intelligence.Develop and maintain a deep understanding of our product roadmap and our implementation strategy.Requirements:Bachelor's degree required. 5-10 years working with executive-level clients in the healthcare, health-tech, and/or pharma space.Must be willing and able to travel (50%) as needed. Expert-level proficiency in Microsoft Office.Prior experience working in client relations or a similar field is preferred. Excellent written and oral communication skills.Well-organized, detail-oriented, with a high degree of ownership of work.Collaborative in approach.Open-minded willingness to create solutions to problems working with Operations and Clients. Comfortable interacting with all levels of internal staff, management, and client partners.Ability to work in a fast-paced environment, prioritize, and balance multiple projects. Team player mentality, results-driven, proactive & able to work autonomously.Flexible, embracing change in rapidly evolving work and market environment.

Manage the end-to-end lifecycle of OSHPD projects, including planning, initiation, execution, monitoring, and closure.Develop comprehensive project plans, including objectives, deliverables, timelines, and resource allocation, in collaboration with key stakeholders.Effectively communicate project goals, progress, and challenges to internal teams and senior management, ensuring transparency and alignment.Coordinate and facilitate regular project meetings, providing clear agendas, minutes, and action items to drive progress and accountability.Identify and mitigate project risks and issues, proactively developing contingency plans to ensure project success.Collaborate with sales and marketing teams to define project scope, customer requirements, and contractual obligations, ensuring alignment with client expectations.Monitor project budget, resource utilization, and financial performance, ensuring profitability and efficient resource allocation.Foster strong relationships with clients, acting as the primary point of contact and maintaining regular communication to ensure client satisfaction and identify opportunities for additional business.Drive continuous improvement initiatives, leveraging lessons learned from past projects to enhance processes, tools, and best practices.Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential risks or opportunities that may impact project success.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Successful candidates for the Project Manager role will have:Bachelor's degree in business administration, project management, or a related field. PMP certification is a plus.Proven experience as a Project Manager or similar role, preferably within the OSHPD sector.Strong project management skills, with a demonstrated track record of successfully delivering complex projects on time and within budget.Excellent organizational and multitasking abilities, with a keen eye for detail.Exceptional communication and interpersonal skills, with the ability to build rapport and effectively collaborate with cross-functional teams, clients, and senior stakeholders.Proficiency in project management tools and software applications.Analytical mindset with the ability to identify and mitigate project risks.Ability to work independently, prioritize tasks, and make sound decisions in a fast-paced, deadline-driven environment.Flexibility to adapt to changing project requirements and handle ambiguity effectively.Strong business acumen and customer-centric mindset.

Location: Pasadena, CASalary: $40.00 USD Hourly - $45.00 USD HourlyDescription: Project Manager- IntermediatePasadena, CA Hybrid (2 days in office)Training will be onsite for a min of 3 weeks.Expected Shift: 8:30- 5 PM PSTAny Travel for this role?: yes - 10% max - not traveling with work day but may report to different facilities. Dress Code: Business professional for meetings and Business Casual for normal work hours.Required Level of Education: Master's in science, Business, or Hospital Administration. How many years of related experience are we looking for in your ideal candidate? 5-3 years of project management and customer service experience, 2-3 years of Analytical Background preferred. Specific Systems Knowledge Required: MS Suite, AnalyticsJob Duties 1. Require Metting Logistics Support. 2. Searching for Data. 3. Looking for outcomes. 4. Partnering with Physicians if they need support. 5. Reaching out to other groups for Information and inviting them to meetings. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-service, integrated marketing and PR firm takes pride in everything we do. Our diverse and talented team is inspired to bring ideas forward, keep learning, and provide continuous mutual support. We champion each other's successes and lean in when challenges need solving. We foster a team atmosphere and a friendly environment, so every member can rise to the occasion and exceed our clients' expectations.We're looking for experienced Customer Success Managers to address daily client needs, communicate win's, and drive the execution and implementation of our client's strategic plans. Ideal candidates for this role are detail-oriented, excellent communicators, skilled in project management, meeting deadlines, and going above and beyond to meet and exceed client expectations. Our Customer Success Managers work hand-in-hand with our clients to understand their goals, KPIs, projects, campaigns and work to develop an airtight plan to meet their objectives. They know the right questions to ask to tease out minute details, discover blind spots and can work across all departments in the organization to see through on client objectives. Customer Success Managers are expected to have a regular cadence of communication with clients, address needs expeditiously, understand the clients market, growth plans, goals, and opportunities. Customer Success Managers proactively communicate the clients win's and are able to strategically navigate high level conversations.Duties and Responsibilities include, but may not be limited to:Manage multiple client projects, from inception through maintenance and completionCollaborate with organizational leadership as needed in ideation and development of programs and campaigns in response to client requestsDemonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issuesAct as the primary client contact for project implementation, to communicate project statuses, blockers, deadlines, and winsBe highly organized with exceptional follow-up skills to manage multiple opportunities at any given time. Have CRM experience, preferably with SalesforceRetain responsibility for tracking, reporting, and maintaining initiatives as directed to support the strategic goals of the clientLearn your client's business and match that with a deep understanding of Nuvolum's services to make the best recommendationsDevelop and maintain product expertise, driving high end-user satisfactionServe as an primary point of contact for client-related issues and work cross-functionally with other teams to find solutionsBuild and maintain trusting relationships and provide day-to-day support to clientsLead, don't follow.. Be an initiator, not an order takerEssential Skills3+ years of customer success or account management experienceBachelor's degree or equivalent preferredExperience working in a top-tier marketing and PR consulting firm is a plusIn-depth understanding of marketing strategies and trends (SEO, social media, Google Analytics, PPC, PR, etc.)Proficient working with the Google Suite (Docs, Sheets, Gmail, etc.)Experience with project management tools (ClickUp, Wrike, Basecamp, or similar)Familiarity with Zendesk, Jira or similar ticketing systemsAbility to effectively organize and prioritize tasks to complete assignments within the time allotted and maintain standard workflowStrong verbal/written communication and listening skills, as you will be interacting with clients/customers dailyA deadline-driven, no-task-is-too-small or big mentalityIndependent self-starter with the ability to work independently and/or with a teamFlexibility to work in an interactive environment with a high tolerance for change and ability to pivot based upon client requirementsExperience in event or campaign management a plusAbility to work with a strong sense of urgencyThis position is located in San Francisco with the expectation of being in-office during working days and client visits. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis, we cannot provide visa sponsorship. If you feel you are qualified for this position and would be an excellent addition to our team, please submit your resume and references. We look forward to meeting you!

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion - and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations - we invite you to join us!ETAP is committed to creating a diverse work environment and is proud to be an equal-opportunity employer.Position: Reporting to the Head of Customer Success Management, the Customer Success Manager is responsible for establishing strong relationships with his portfolio of customers, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Throughout our customer journey, we aim to deliver a best-in-class customer experience, and the Customer Success Manager is the steward of this journey.Responsibilities:Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.Engage with customers to understand how they work and ensure they are leveraging our solutions effectively.Understand the motivation, business drivers, strategic goals and desired business outcomes for his portfolio of large customers.Craft joint customer success plans that include agreed-upon scope, shared metrics, user engagement, adoption plans, timelines, and communication.Work closely with Sales, Technical Support, Training, and other Technical teams to ensure a best-in-class customer experience and take care of any customer issues.Be a customer advocate while capturing customer feedback and reporting requests to Product ManagementEfficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth through increased product adoption and increased usageEvaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.Drive the Customer Success playbook for the High-Touch Segment.Facilitate Executive Business Reviews with decision-makers and our executive sponsor, where we celebrate shared successes, and make adjustments where necessary.Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.Qualifications / Experience:5+ experience in customer-facing roles, such as Customer Success, Customer Support, or Sales Management.Prior work experience in the Energy Sector is highly preferred.Excellent Communication skills.Proficiency in best-in-class Ticketing, CRM, and Customer Success Management solutions.Knowledge of electrical design software or electrical engineering a plusProven ability to lead a Customer Success Management team at a growth stageSignificant experience managing a team that is focused on all levels (enterprise and mid-market) of client relationships and outcomesEngage with executive stakeholders at clients: ability to drive highly strategic conversations and build strong relationships.Record of driving execution and process innovation. In the mindset of driving to targets, forecasting attainment, identifying gaps, and creating system-based solutions to fill those gaps consistently.Proven ability to collaborate with Sales on the "Land and Expand" model.Passionate about driving success for customers.Skilled in quarterbacking cross-functional efforts, across departments that are not under direct management.A strong role model in embodying ETAP's values and our Customer Success organization's values.Bachelor's or master's degree in electrical engineering & training in business / marketingWe are open to hiring for this position in Irvine, CA, or Houston, TX. This will be a Hybrid work schedule with 3 days in the office and 2 days remote.ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.

DESCRIPTIONAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey, maximizing customer value, delivering a frictionless experience, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.A CSM facilitates migration initiatives and utilizes their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. A CSM works with customers and AWS stakeholders to define strategic roadmaps, break them into actionable initiatives, define scope, capture and track business and technology success criteria, identify appropriate resources to execute complex technical and organizational change management plants, set goals, track and report progress, develop schedules, and communicate at all levels to deliver results. CSMs assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. A CSM evangelizes on behalf of AWS and influences customers at an executive level to allocate appropriate resources to achieve goals. In the end, the CSM role is responsible for the alignment of cloud transformational programs (technical, operational, organizational, and educational) that span traditional IT teams and business units, to accelerate our customers’ journey to the cloud.At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The successful candidate will: - Demonstrate excellent customer service skills through all levels of an organization. - Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers. - Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. - Accelerate customer adoption through education and engagement. - Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations. - Assist in developing long-term strategic relationships with key accounts. - Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team. - Travel moderately as necessary.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in thejob description, we encourage candidates to apply. If your career is just starting, hasn’t followed atraditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that’s why customers from the mostsuccessful startups to Global 500 companies trust our robust suite of products and services to powertheir businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’swhy you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrificesat home, which is why we strive for flexibility as part of our working culture. When we feel supported inthe workplace and at home, there’s nothing we can’t achieve in the cloud.We are open to hiring candidates to work out of one of the following locations:Cupertino, CA, USA | Irvine, CA, USA | San Francisco, CA, USA | San Jose, CA, USA | Santa Clara, CA, USA | Santa Monica, CA, USABASIC QUALIFICATIONS-5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion- 2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies- Demonstrated ability to work with both technical and non-technical individuals.-Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.- Ability to travel 25% to 35% as needed.PREFERRED QUALIFICATIONS - Direct experience implementing cloud services including migrations and modernization projects - Effective written and oral communication skills spanning executive leadership, business, and technical disciplines. - Experience in a lead role supporting large technology driven transformation projects. - Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills. - Ability to credibly coordinate between project teams and customers to meet unique customer requirements. - Project management certification or training such as PMP, Scrum, or other Agile experience and certification. - AWS technical certification.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Project Manager 2904Ontario, Riverside, CARemote: YesOversee projectsGuide project team membersOrganize and coordinate resourcesIdentify project risks, challenges, and pivotal momentsCollaboration among project stakeholdersAdministrative duties such as documentation, project plans, schedules, meeting minutes, and status reportsRequirements:Bachelor's degree from an accredited college or universityMaster's degree preferredTwo years experience in a leadership role without direct reportsThree (3) years in project management role or five (5) years of a similarLean/Six Sigman certificationExpert in Microsoft Office Suite (PPT, Excel, Word, Teams, PowerAutomate, Planner)All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.