Customer Experience Manager Salary in Boise, ID

Job Description Summary Provides oversight, guidance, and analysis to determine customer credit worthiness and manage the customer onboarding process. Directly manages team of Accounts Recievable Specialists and provides assistance in research, escalations, and root cause analysis for collection issues. Liases between sales operations and invoicing teams to drive efficiencies, improve customer interactions, and automate activities. Reports on metrics and goals to senior management. Essential Duties and Responsibilities Credit Management: Establishes customer credit limits in line with company policies and procedures, including but not limited to, analyzing financial statements, credit references, and 3rd party credit reports for new and existing customers. Provides customer support for external financing transactions. Monitors, measures, and adjusts credit departmental reporting for accuracy, timeliness and effectiveness. Manages customer PO compliance, billing portals, and overall customer account maintenance. Maintains and adjusts (as necessary) all policies and procedures related to credit and collections from internal and external audit perspective.Collections Management: Manages end-to-end collections process collaborating with Sales Operations, Sales Management, Invoicing, and Accounting teams. Coordinates and reviews all collection reporting to ascertain status of collection and outstanding balances, working with each team member to maximize collections and reduce past due balances. Maintains accurate records, completes research, communicates, and resolves issues regarding status of collections on accounts. Connects with customers to arrange payments or resolve issues preventing payments and escalating important issues to appropriate parties. Analyze data to develop and adopt an effective course of action to resolve order and invoice disputes. Provides weekly cash receipts projections to support cash forecast models. Reviews and approves all customer credits, rebills, and refunds prior to processing. Plans, organizes, and leads the work of others to ensure a realistically distributed work load and customer service-oriented communications and approach. Provides coaching and mentoring, motivation, strategy suggestions, and guidance to collections associates in a manner that encourages self-management and empowerment within policies and procedures in addition to strengthening knowledge base to allow good judgement. Creates, administers, and evaluates effectiveness of current collection policies and procedures. Keeps executive management aware of critical receivable accounts and past due issues and recommends approach to increase and maximize collections. Provides weekly and monthly management reporting of AR aging and collection trends. Supports wider finance department and ensures department goals (days sales outstanding, bad debt expense/write-offs, and delinquency percentages) are met. Helps create and maintain clear and concise communications between invoicing and credit/collections team, fostering positive and successful work environment between two areas.General Responsibilities: Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.Supervisory Responsibilities Directly supervises collections team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: Bachelor's Degree in a related field. Experience / Technical Requirements 5 years experience in commercial credit and collections, accounting, and management. Proficient use of all Microsoft Office applications. Certifications NoneOther Skills and Abilities Excellent communication skills - oral and written presentation abilities. Ability to motivate and lead. Works well under pressure. Excellent problem solving skills, along with advanced mathematical and analytical skills. Ability to multi-task and work in fast paced environment. Ability to communicate with senior management effectively and with ease. Collaborates well with team members and cross-departmentally, as well as externally. Detailed oriented.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Range: $70,500 - $91,500

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.· Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone.· Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements.· Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.· Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software.· Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies.· Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer.REQUIRED QUALIFICATIONS:· High School Diploma OR· Currently pursuing a BS/BA or MS/MA degree) OR· Equivalent combination of education and experienceDESIRED QUALIFICATIONS:· Prior experience with K12/Stride· Previous customer service work· Previous experience in call-center environment· Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.· Thorough knowledge of home-based connectivity support· Ability to work in high call volume environment· Strong telephone and email etiquette· Strong verbal and written communication skills· Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)· Ability to maintain a professional home office without distraction during our hours of operation· Attend virtual training via web cam· Expertise in PC and Internet applications and use· Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.· Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)· Proficiency in web-based applications (Salesforce experience a plus)· Consultative approach to customer service· Strong problem solving and analytical skills with a solutions-oriented approach· Ability to work both independently and within a team-oriented environment· Resilient and contributes to fostering positive team morale· Ability to prioritize effectively and manage competing priorities to deliver and drive results· Ability to own and execute projects· Ability to respond appropriately to feedback and guidance· Detail-oriented· Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems· High level of quality and accountability for work product· Ability to travel 10% of the time (minimal if any e.g. team building activity)· Ability to clear required background checkWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is virtual and open to residents of the 50 states and D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $13.49 - $21.58. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

About Us: Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/ Job Summary/Basic Function: Primarily focused on Broadway, the Manager of Subscriber and Audience Experiences will be responsible for prioritizing the customer experience primarily for Broadway subscribers and group sales with a focus on client retention and acquisition. The manager will collaboratively develop sales goals and implement ideas, programs and strategies to sell a variety of ticket products (season, mini plans, groups, etc.). The manager will provide superior customer service to prospects, ticket buyers and donors throughout the season while maintaining an account list of subscribers to ensure high customer satisfaction and retention rates. Department Overview: About the Morrison Center Located on the campus of Boise State University, the 2,002-seat Velma V. Morrison Center for the Performing Arts is Idaho's home for the arts. Nestled on the banks of the Boise River, with a panoramic view of the city, parks and foothills, the Center's 10-story stage house is a recognizable fixture of the Capitol's picturesque skyline. The realization of a life-long dream of Harry W. Morrison, and championed by his widow, Velma, the Center opened its doors on April 7, 1984. Today the Center is recognized as a major destination for arts and culture, annually hosting hundreds of live entertainment and arts education offerings that serve to enrich the lives of patrons of all ages. As a Boise State affiliate, the Center's budget is supported by ticket sales, facility rentals, donations and the generous support of the Morrison Center Endowment Foundation, Inc. The Center does not receive support from state appropriations. The latest economic impact study for the Morrison Center shows the generation of $27.9M in value to the local and state economy. For more information on our programs and history, please visit us at: www.MorrisonCenter.com Level Scope: Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision-making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training. Essential Functions: 50% of Time the Position must: Patron Engagement & Retention Provides exceptional customer service to current Broadway in Boise subscribers including assisting with season ticket renewals, seat upgrades, and exchanges. Main point of contact for all BIB subscribers. Cultivates relationships with new and existing subscribers throughout the Broadway season while maintaining an account list of ticket holders to ensure high customer satisfaction and retention rates. Monitor and manage the progress of sales and service toward established goals and objectives. Constantly work to improve accuracy, effectiveness, and efficiency in communicating with patrons. Collaborate with ticketing and marketing staff regarding pricing changes and subscriber messaging timelines. Achieve and exceed annual BIB subscriber retention goals. Attend subscriber and donor events. Work closely with the Marketing and Venue Services team, and plan onboarding communication and events for new subscribers to ensure retention. Create touchpoints and opportunities for relationship-building year-round through special events such as pre-show talks, talkback sessions, artist meet & greets, or other special online subscriber-only content. Research and report on audience preferences and trends through data analysis. Create strategies for single ticket/group buyers to become Subscribers and multi-year subscribers to continue their loyalty. 40% of the Time the Position must: Ticket Sales Coordinates and leads all outbound Broadway in Boise ticket sales efforts (season, partial, renewals, group, and individual) through a best-practice approach. Cultivates and converts single-ticket buyers, group purchasers, and prospects into subscribers. Cultivates current and past traditional groups and new prospects to generate sales. Manage current corporate groups and seek out new businesses and organizations to enhance the corporate group program. Works closely with the Director, Venue & Patron Services to create new revenue-generating ideas. Assist the Box Office with incoming sales calls. 10% of the Time the Position must: Perform other duties as assigned. Knowledge, Skills, Abilities: Answer and place phone calls with a smile to leave the customer feeling positive about their time with you. Able to do mail merge with patron lists and write welcoming, warm letters to subscribers. Become fluent in season ticket sales cycles, offers, and processes to better assist subscribers. Able to listen to customer needs, complaints, and suggestions and solve problems quickly and with a fun, can-do attitude. Proven track record in meeting and exceeding sales and subscriber retention goals. Able to learn data systems and evaluate data to make informed decisions and track trends. Knowledge of or ability to learn ticketing systems (Ticketmaster, TM1, Archtics). Minimum Qualifications: Bachelor's Degree or equivalent relevant professional experience. Preferred Qualifications: Two to three (2-3) years of ticket sales, or customer service experience. Event, Box Office, or related experience Experience using Ticketmaster computerized ticketing software a plus An appreciation of the fine and performing arts Salary and Benefits: $46,051.20-$53,539.20 based on experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/. Required Application Materials: Resume and Cover letterAdvertised: April 17, 2024 Mountain Daylight Time Applications close: April 30, 2024 11:55 PM Mountain Daylight Time

Company DescriptionAbout Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.Job DescriptionBENEFITSVeolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Functions as a Department Manager and a subject matter expert for controls systems support required for the operations of a surface water treatment plants, wells, wastewater treatment plants and remote facilities in the potable water distribution and wastewater collection systems. Under the direction of the Director of Operations Technology, this position will be responsible for the maintenance, troubleshooting, design, installation, and upgrade to support reliable operations of all plant and remote-facilities control systems.Primary Duties/Responsibilities:Broad knowledge and skills in all aspects of controls engineering, industrial instrumentation and control devices is required.Responsible for ensuring the Utility SCADA standards are maintained and the control systems are in compliance with Veolia, Industry, State, and Federal cyber security rules, guidelines, policies, and best practices for the Idaho Water System.Proactively evaluate, enhance, and develop preventative maintenance activities for instrumentation and control devices in the systems.Responsible for management of data acquisition originated from SCADA, or similar data source to ensure data quality and availability for the operation / business needs.Responsible for the administration, operation, maintenance, repair, and reporting from the eOps system.Execute preventative maintenance and corrective maintenance activities.Key member of the Veolia Idaho Smart SCADA upgrade project team.Responsible for the operation and maintenance of the control systems hardware/software, communication networks, and historical database systems.Responsible for maintaining control system on-call/emergency coverage. Some night and weekend emergency work is required.Troubleshoot systems; perform root cause analysis, identify resolution options, implement best alternatives.Oversee vendors for work performed on control systems and related devices, such as: RTU modules, VFD's, Chemical pumps, Flowmeters, WQ instrumentation, etc.Support operations, engineering, and corporate departments in defining control system requirements balancing cost, efficiency, and security.Travel - Must respond to remote locations to troubleshoot, repair, and improve control systems as required to maintain continuity of service for customers and regulatory compliance.Maintain and repair the control system communications, including plant fiber optic, routers, switches, firewalls, cellular modems, and serial radios.Develop operational procedures, reports, etc. Supporting operations and to ensure regulatory compliance and the requirements of both internal and external clients.Coordinate with the Utility M&S control system group with regards to SCADA standards, significant system changes, problem-solving assistance. Keep proper and timely updates and communication.Coordinate with Veolia's Corporate IT group with regards to Industrial Control System cyber security, network maintenance, and computer system maintenance.Other duties as assigned.QualificationsEducation/Experience/Background:B.S. degree in Engineering or related technical field or 5+ years' experience (as described below).3 to 5 years of management experience required.Demonstrated team development and management experience.5+ years in control system technology.Experience in water or wastewater treatment plants and system facilities. Preferable but not required.The position requires that the skill sets be current.Knowledge/Skills/Abilities:Knowledge of widely used control system packages such as Rockwell, GE Proficy, GeoSCADA or similar required.Hands-on experience in PLC/HMI system programming required.Familiar with basic electric AC/DC circuits, control wirings, function block programing, and ladder logic controls programming.Network and remote communications including radio, cellular, and TCP/IP networking a plus.Excellent interpersonal and problem-solving skills coupled with a strong technical background.Exercise discretion and independent judgment.Familiarity with Google Tools.Required Certification/Licenses/Training:ISA Certified Control System Technician III (CCST III) certification from the instrumentation Society for Measurement and Control required within one year after the minimum time frame established by the Society.Valid driver's license required.Physical Requirements:Must be able to walk on uneven terrain; climb ladders, hills and stairs; enter confined spaces to where SCADA equipment is located, moderate lifting up to 25 pounds; sit, stand and walk for long periods at a time.Must be able to speak, see clearly and hear. Must be able to smell gasses.Must be able to read and write. Ability to learn new water industry technology and teach.Be available to support operations whenever needed (occasional nights and weekends).Additional InformationWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Manager Clinical Operational ExcellenceRemote in ID, OR, WA, UTPrimary Job PurposeResponsible for providing oversight and leadership for Cambia's Clinical Operational Excellence program to improve member health, operational excellence, and affordability. This position will provide: direct consultation on complex, cross-functional projects, oversight to the Clinical Operational Excellence team, and mentorship to health services managers/directors. The leader will develop the Clinical Operational Excellence program to help identify, prioritize, design, implement, and facilitate change management clinical operational excellence initiatives. General Functions and OutcomesHandles all management level responsibilities for staff, including performance reviews, employee development, hiring, firing, coaching, counseling, and retention.Assigns and prioritizes work, sets goals, and coordinates daily activities of the team. Provides regular updates and communication to staff through 1:1 and team meetings.Manages and provides oversight and leadership in the planning and implementation of process improvement initiatives. Accountable for the team's performance and results of cross functional process improvement projects. Directs and organizes overall effort to create new cross-functional capabilities.Provides leadership in developing, and implementing new processes that improve core operation, employer experience, consumer experience and/or project delivery.Seeks out information from customers and third-party stakeholders; uses it to establish prioritized operational solutions that drive ongoing enhancementsAdvises leadership and business executives about the improvement initiative portfolio status and resource planning for delivering strategic business initiatives.Consults directly at the executive level across the organization and executes process improvement initiatives on their behalf.Leads efforts to systematically collect, synthesize and report operational performance information, designs, implements and manages metrics and indicators to track performance to goals and objectives. Creates influential metrics, dashboards, and presentations that use information to influence senior leadership on business trends and strategies. Identifies, mitigates and manages operational risks and issues.Manages financial targets and department budget, authorizes expenditures, monitors workforce allocation and resources, and oversees project plans. In conjunction with division leadership, establishes and communicates long-term goals for the department and adapts operational plans as changes occur.Minimum RequirementsProven leadership competencies in recognizing process deficiencies, analyzing developing, implementing and measuring effectiveness of existing business processes, including process redesign and optimization with the ability to develop sustainable, repeatable and quantifiable improvement. Drives tangible and measurable improvements of key processes through the leadership, training, and mentoring of a team of change agents.Demonstrated ability in leading multiple, complex organizational transformation projects. Demonstrated adaptive leadership skill, leading teams through ambiguity and change in order to deliver complex strategic initiatives.Ability to develop and lead a team including: hiring, goal setting, coaching and development (including employees who may be in multiple locations or work remotely).Demonstrated analytical, influential and problem-solving skills, ability to analyze data and complex business situations, learn quickly and synthesize corresponding solutions, options and action plans.Familiarity with health insurance industry trends, operations and technology.Strong communication and facilitation skills with all levels of the organization, including the ability to resolve complex issues and build consensus among groups of diverse stakeholders.Normally to be proficient in the competencies listed aboveManager Clinical Operational Excellence would have a Bachelor's degree in Business, Engineering, Finance, or related field and ten years of experience in Healthcare process improvement, performance improvement business consulting, or general management with experience leading, developing and managing process improvement initiatives or a similar position or equivalent combination of education and experience. MBA is preferable but not required.Required Licenses, Certifications, Registration, Etc.Lean/Six Sigma Black Belt, Business Process Management (BPM/CBPP), or equivalent is required. Certifications in one or more of the following preferred: Change Management or Project/Program Management (PMP/PGMP)FTEs Supervised2-5Work EnvironmentWork primarily remoteTravel may be required, either local or out of state.May be required to work outside normal working hours.#LI-RemoteThe expected hiring range for a Manager Clinical Operational Excellence is $129,500 - $175,500 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for this role is $122,000 - $198,500. Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:medical, dental, and vision coverage for employees and their eligible family membersannual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)paid time off varying by role and tenure in addition to 10 company holidaysup to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)one-time furniture and equipment allowance for employees working from homeup to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.

Summary: The Product Line Manager is responsible for supporting the management of the current state baseline product portfolio and the development of a product roadmap for future state. Leading product team(s) to successfully grow and manage the assigned product category. An interest in the power sports and fashion industries is necessary for this role.This exciting role is focused within the powersports, apparel, and design industries. ELIGIBLE CANDIDATES MUST RELOCATE TO BOISE, IDDuties: Drive Product Roadmap and implementation of the category.Ability to lead multiple teams including but not limited to product development and product management/maintenance teams.Follow PLCM best practices.Managing product categories via multi-faceted analysis of baseline portfolio.Development of channel, product and pricing strategies.Work cross functionally as required, including Sales/Marketing team and customer interaction.Leverage VOC input in formulating product strategies.Monitor competitor product offerings to maintain competitive industry position.Stay current with changing technology and government regulations that drive industry trends.Attend trade shows and/or conferences as required.Other duties as assigned.Education and Qualifications: Bachelor's degree and/or demonstrated acquired appropriate level of experience.5+ years of demonstrated product management experience in a B2B environment.1+ years of experience leading and developing team members.Working understanding of parts distribution business model.New product development experience desired.International sourcing experience desired.Exposure to a range of manufacturing processes is a plus.Familiarity with ACES, PIES and PIM.Familiarity with ERP systems.Experience with Microsoft Office Suite.Effective oral and written communication.Strong organizational skills with attention to detail.Capable of multi-tasking and shifting priorities in a fast pace dynamic environment.Ability to work with minimal supervision.Mechanical/technical aptitude.Technical understanding of OPE, Power Sports, Marine Equipment and Automotive parts.Working understanding of replacement parts market(s), including structure, players, competitors, and supply chain.

Who You'll Work WithSlalom Emerge is a team of trailblazers helping ensure we achieve our strategic goals of investing for the future and pursuing innovation as a competitive advantage. We empower our local markets by identifying emerging capabilities, building multi-disciplinary teams, and providing access to niche and hyper-specialized expertise.We are looking to add a passionate Senior Consultant or Principal AEM Architect to our Global MarTech team. The Position Responsible for understanding business problems and architecting solutions on an enterprise product platform Interpret how to best apply the out of the box product to provide a solution; including finding alternative approaches that best leverage the platform Use Agile techniques and are a part of a larger, cross-functional team Architect and Implement the Adobe Platform to solve customer needs Learn new platform capabilities and clouds to stay on top of the ever-growing product ecosystem Position Requirements Ability to customize workflows and integration with other enterprise systems Understanding of the declarative limits of the platform and knowledge of where and how code should be developed Have implemented intermediate-level user stories with little or no additional oversight according to the enterprise products best practices Experience developing and architecting applications, templates, and components for the AEM product, including exposure to AEM 6.x Development background and experience with Java, JavaScript, HTML, and CSS Proven AEM Architecture experienceAEM certifications are a strong plusOccasional travel as needed by client About UsSlalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com. Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. The targeted base salary range for a Senior Consultant for this position is $110,000 to $203,000 and the targeted base salary for a Principal for this position is $122,000 to $225,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We will accept applications on an ongoing basis until a candidate is selected for the position.EEO and AccommodationsSlalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications on an ongoing basis until a candidate is selected for the position. #LI-TM6

About Us: Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/ Job Summary/Basic Function: To conduct in-depth interviews and use specialized knowledge to provide complicated technical information and services to customers; perform related work. Department Overview: This position provides accurate and timely information, and assist students to better understand the resources they have available to pay for their education. Whether in-person, over the phone, or via email, the Customer Service Representative 2 in this position makes a positive difference in the lives of students every day by employing outstanding customer service and effective communication skills. This role can include wearing many different hats such as that of an interviewer, a detective, a confidant, or a lifeline in order to achieve the goal of providing an experience that ensures students know they matter and belong within the Boise State community. Level Scope: Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision. Essential Functions: 60% of Time the Customer Service Representative 2 must: Work effectively with external customers in-person, via email or phone Provide assistance to prospective students, current students, their family members, high school counselors, and other departments on campus Requires knowledge, confidence, and judgment to answer complex requests Requirement to conduct in-depth interviews to elicit and record sensitive information Determine customers' requests and needs and provide specialized information about financial aid and scholarship programs and services Interpret technical information, and resolve complex, varied and challenging issues Prepare clear and concise responses for customers Perform a variety of office support functions, may include answering phones, screening and channeling calls, and taking messages; scheduling; composing and signing routine correspondence; receiving money; maintaining record keeping systems by adding or deleting information; compiling data and preparing reports 35% of Time the Customer Service Representative 2 must: Maintain accurate working knowledge on current and upcoming state,federal, and university regulations relating to financial aid andscholarships Determine the individual financial needs of a student, recommendingavailable options and next steps Answer financial aid-related questions, clarifying information, and workingwith students and their families to understand how to proceed with thefinancial aid and scholarships process. Protecting individuals' confidentialinformation Process student requests and/or initiating actions required Collaborate with staff within the Office of Financial Aid and otherdepartments on campus 5% of Time the Customer Service Representative 2 must: Perform other duties ass assigned. Knowledge, Skills, Abilities: Pleasant and positive demeanor with a commitment to exceptional customer service Professional communication skills in all platforms: phone, email, or in-person Possess strong attention to detail and recall to accommodate changes to workflow, processes or technology A strong ability to be able to speak on rules and regulations A high degree of human relation skills is required to persuade or influence others' behavior Strong ability to multitask and manage multiple priorities simultaneously Computer technology skills including the ability to competently navigate an enterprise resource management system, and intermediate keyboard skills of at least 40 WPM Minimum Qualifications: Some knowledge of: interviewing methods.Experience: interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews. Preferred Qualifications: Associates degree or higher from an accredited institution OR an equivalent combination of relevant training and experience One or more years of experience in a college or university financial aid office or other high-demand, ever-changing professional office setting Experience operating and accessing data using a Windows operating system; Demonstrated verbal and written communication skills Analytical and problem-solving skills Ability to perform basic math calculations either by hand or using a calculator; Ability to multitask effectively Self-directed in managing and prioritizing work flow Salary and Benefits: $16.17 per hour. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/. Required Application Materials: Resume, Cover Letter, 3 ReferencesAdvertised: April 17, 2024 Mountain Daylight Time Applications close: May 15, 2024 11:55 PM Mountain Daylight Time

Company DescriptionAbout Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.Job DescriptionBENEFITSVeolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: The Customer Service Representative I is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Idaho Public Utilities Commission requirements. The customer service center performs a variety of customer facing duties, is responsible to take a high volume of customer calls, respond to emails and website portal requests, process customer requests to turn on and off water and make payment plans.Primary Duties/Responsibilities:The day-to-day operations include, but are not limited to the following:Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions.Responsible to achieve customer service metrics and satisfaction levels.Ensure all service orders are complete and entered into CC&B.Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).Assist with routing new development for meter reading and entry into CC&B.Other Responsibilities:As requested, participate in other initiatives such as, but not limited to, CC&B Upgrades, Web Upgrades, or other special projects at the direction of the Customer Service Supervisor, Manager or Director.QualificationsEducation/Experience/Background:High School Diploma/GED.1-3 years of experience in a customer service center or equivalent Veolia work experience, preferably in a Regulated Utility.Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic mannerKnowledge/Skills/Abilities:Fine-tuned organizational, interpersonal, and problem solving skills to create positive interactions with customers.Strong communication (oral and written) and listening skills to understand the customer's situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner.Practiced problem solving and critical thinking skills to determine solutions to a customer's problem resolving issues effectively.Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively.Demonstrates patience and politeness, especially when interacting with difficult or irate customers.Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.Flexibility - ability to fill-in as needed to cover critical tasks/roles.Attention to detail in order to follow company processes and Commission rules.Integrity - ability to maintain confidentiality of customer information.Ability to prioritize and manage multiple competing work priorities successfully.Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work.Proficiency with Google Products.Additional InformationWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

This position is responsible for guaranteeing that the security needs of stakeholders, vital for safeguarding the organization's objectives and operational workflows, are sufficiently addressed across all dimensions of enterprise architecture. This includes reference models, segment and solution architectures, as well as the resulting systems that support these objectives and workflows.Responsibilities:Lead a team to successfully complete projects, overseeing progress and tracking the status of Authorization to Operate (ATO).Investigate, analyze, and respond to cyber incidents occurring within network environments.Utilize data from various cyber defense tools to analyze and mitigate threats.Interpret, analyze, and report all events and anomalies according to network directives, including initiating, responding to, and reporting discovered events.Evaluate, test, recommend, coordinate, monitor, and maintain cybersecurity policies, procedures, and systems, including access management for hardware, firmware, and software.Ensure alignment of cybersecurity plans, controls, processes, standards, policies, and procedures with established cybersecurity standards.Identify security risks and exposures, determine causes of security violations, and propose procedures to prevent future incidents and enhance security.Develop techniques and procedures for conducting cybersecurity risk assessments, compliance audits, and evaluation and testing of hardware, firmware, and software for potential impacts on system security.Investigate and resolve security incidents such as intrusions, frauds, attacks, or leaks.Provide coaching and guidance to less-experienced professionals and serve as a Value Stream Manager.Core Competencies:Business ContinuityClient Relationship ManagementRisk ManagementSystems IntegrationTechnology AwarenessStrong communication skillsBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™